# Page 45 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 45 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 45 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1101-1125 of 1369 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GH

Gary H.  
Owner  
Computer Networking  
Used the software for: I used a free trial

### "Zoho Assist Upgrade"

December 1, 2019

5.0

I have been doing remote support for over ten years and have used various products doing so. Zoho Assist provides the functionality and features I need to assist other conveniently and safely.

Pros

Ease of use Package options based on need

Cons

I have not found anything I did not like about Zoho Assist

Reason for choosing Zoho Assist

Zoho Assist provided the security and features I was looking for, and Zoho Assist was simple enough for my clients to use. I tried Zoho Assist trial and free version until I was comfortable that it would perform the way I and my clients wanted. Then I purchased the packages and features I needed.

Review Source

KT

Kathy T.  
Analyst  
Insurance  
Used the software for: 6-12 months

### "Zoho Assist - The Affordable Life Saver!"

February 13, 2021

4.0

Zoho assist has saved me countless hours of time and has made my work much easier while we learn how to navigate this new way of life and a new way of working.

Pros

What an excellent piece of software, which has proven itself indispensable during these challenging times. With more and more of the workforce working remotely, innovative solutions have had to sprout up overnight. Zoho assist is an extremely easy to use out of box application that is also very affordable. The winning feature for me is the fact that it allows you to execute administrative tasks over a remote session where other remote utilities fall short.

Cons

I can honestly find nothing unfavorable about this application. Again, it is extremely easy to use with no real configuration required. Log in to the site and send the recipient a special link. One-click and your session is now underway.

Review Source

LS

Lovedeep S.  
Service  
Computer Software  
Used the software for: I used a free trial

### "Kudos !"

December 8, 2020

4.0

Pros

Easy to use it , kinda really good just share the email and it done

Cons

File Sharing , sharing with other technician if they are on trial

Review Source

PM

Pitchumani M.  
Support Manager  
  
Used the software for:

### "Was using TEAMVIEWER earlier. Started Using ZOHO Assist and was able to migrate without issued"

April 18, 2018

5.0

Able to support Clients from my office for the ERP Product

Pros

Value for Money. Unattended access works fine. Is reasonably fast. No major problems faced sofar in trial of 10 days.

Cons

1\. Download to view ZOHO Assist on remote Client does not always succeed. 2. CAPS Lock on Remote Client has to be achieved with ALT + CAPS Lock (Not Documented) 3. Unattended access download of software and installation facing problems on some windows machines as it needs Administrator's access to install software

Review Source

Blessen Sam M.  
Technical support  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent remote access tool"

June 14, 2021

4.0

Zoho is one of the best remote access tools and has all the essential features required to compete with other remote access tools like logmein

Pros

Zoho assist is very secure remote access tool and requires permissions to be given for making changes or transferring files from a system which is great as it increases the trust we have.

Cons

Automatic updates cause issues sometimes as they will interfere with our work and we might have to restart again to complete the update. Also sometimes connection quality issues occur

Review Source

GS

Giacomo S.  
IT Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Assist Tool"

March 16, 2023

5.0

Pros

No need to install anything on PCsyou can make multiple remote sessionsthe report tool keeps track of the assistance performed

Cons

At the moment I have no negatives to report

Review Source

RH

Ronald H.  
Managing Director  
Information Technology and Services  
Used the software for: I used a free trial

### "Great Help Desk Solution "

September 5, 2019

5.0

So far so good. I'm looking forward to providing class A support to my customers

Pros

Flat Learning Curve. Intuitive. The feature/function list is just what I was looking for.

Cons

Speed. Functionality is a little sluggish

Reason for choosing Zoho Assist

Has all of what I was looking for in this type of product

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Price, feature/function

Review Source

VR

Verified Reviewer  
Lecturer  
Education Management  
Used the software for: I used a free trial

### "Good tool"

August 13, 2019

5.0

Pros

Easy access and easy control. Good response speed.

Cons

Can't blank screen when using unattended

Review Source

SK

Sripiragash K.  
Director  
Retail  
Used the software for: Less than 6 months

### "Best among its competitors!"

November 2, 2021

4.0

Pros

Unattended Access. It is the most critical aspect of my business.

Cons

Nothing of that sort. I like all the features available.

Review Source

JW

John W.  
CEO Founder  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Easy to use...very useful"

May 3, 2024

5.0

Very happy.

Pros

Easy to deploy. Great customer service!!!

Cons

Haven't found anything yet.

Review Source

SS

Sean S.  
Owner - Technician  
Computer Networking  
Used the software for: Less than 6 months

### "Excellence"

November 26, 2019

5.0

I'm in love with the product. It makes life so much easier.

Pros

I am able to quickly remote in and assist my customers, have not had an issue yet.

Cons

Forgetting that its double tap for right click on mobile devices. Wish there was more of a discount for smaller businesses.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Less expensive.

Review Source

LP

Luka P.  
IT  
Retail  
Used the software for: Less than 6 months

### "Efficient Unattended Access"

March 30, 2022

5.0

Pros

Very easy integration via domain controls. Highly flexible pricing that is very suited to our needs and is flexible for any new device or user.

Cons

We don’t find any bad things in this initial phase of use.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Pricing & functionalties...

Review Source

JE

Jackie E.  
Administrative Assistnt  
Construction  
Used the software for: 6-12 months

### "ZOHO got me through a medical leave"

April 12, 2019

5.0

It meant a lot to me to return to work with fewer pressing problems/headaches. Huge benefit. It was just like working on my own computer - could even print to the office computer.

Pros

This program really helped me when I was home for medical leave, but was not too sick to work. I was able to access my computer from home and keep up on the crucial work, making it so much easier when I returned to work. This is the best!

Cons

Had no problems so have no negatives about the program. I never needed customer support so cannot speak to that feature.

Review Source

KN

Komborero N.  
Information Systems Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist Review"

November 30, 2021

4.0

Pros

1\. Ease of use. 2. It is not bandwidth heavy. 3. Lots of features. 4. Good support.

Cons

1\. Some features are not easy to find. 2. The user interface could be simpler.

Review Source

AZ

Abraham Z.  
Software Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "The Best Remote Desktop Software Out There"

February 10, 2023

5.0

I LOVE Zoho Assist! It has been great for my business!

Pros

What I love about Zoho Assist is that it has all the features of its competitors at a fraction of the price! Very affordable and very reliable.

Cons

What I least liked about this software is that was that you can only add unattended seats by pack and not individually.

Review Source

BT

Brittany T.  
savior  
Insurance  
Used the software for: 6-12 months

### "great software"

April 18, 2019

5.0

Pros

works great for client management in our small insurance office

Cons

it takes a little bit of time to train new hires

Review Source

WB

William B.  
Assistant Technology Coordinator  
Education Management  
Used the software for: Less than 6 months

### "Zoho Assist - Spiceworks Integration a Godsend?"

April 16, 2019

4.0

I enjoy Zoho Assist and would recommend it to anyone using Spiceworks as it is very nicely integrated into it already! It is far more lightweight than a normal Teamviewer install would be and is convenient for helpdesk requests.

Pros

I have used Zoho Assist for about a month and I think that it is really neat to have as it is combined with our online Spiceworks helpdesk. It allows us to send out remote control invitations to our staff and remotely control their computers with the click of a mouse. In addition, it doesn't really have any bloated features on either end. I can control their computer from my browser and the Assist client doesn't have to install on their workstation for it to work.

Cons

Like I said, it doesn't have a lot of features. It would be nice to have a couple more features that are included in similar packages like Teamviewer, but I can appreciate a lightweight application.

Review Source

TA

Tharmalingam A.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Ease of Use"

November 12, 2019

5.0

I have a computer repair business and Zoho Assist is the software that I use to support my customer remotely

Pros

Easy setup and configuration. No Learning Curve File transfer

Cons

Still in the process of learning. Customer needs some of my support via telephone to get connected.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Ease of use.

Review Source

MK

MIHIR K.  
Partner  
Accounting  
Used the software for: Less than 6 months

### "Remote Desktop"

December 30, 2020

4.0

Was a very useful during the WFH Covid period

Pros

The ease of use and deployment. It was easy to add groups people and devices

Cons

Not having the ability to control file transfers between host and remote

Reason for choosing Zoho Assist

It was offering a central consol for administrator and audit trail for administrators which was good

Review Source

DB

Dustin B.  
Owner  
Computer Networking  
Used the software for: 6-12 months

### "Zoho for remote support"

October 9, 2019

5.0

Zoho works great for quick remote access to a new client system. It works well and has helped me to fix many computers remotely. The price is also very good, which is the main reason I chose this software to begin with. I am very happy.

Pros

It works well and is easy to use. I was able to put in a widget on my website for people to enter in a code that I give them.

Cons

Last time I tried it did not work on chromebook support.

Reason for choosing Zoho Assist

I chose zoho for the cost and the ability to add a widget to my web page.

Review Source

AK

Amitesh K.  
Scientist-C  
Research  
Used the software for: Less than 6 months

### "One of the best !!!"

June 28, 2021

5.0

Its great to have this software.

Pros

Its very easy to setup for various profiles. Quite simple to use.

Cons

The file transfer and view options should be more.

Review Source

AF

Anthony F.  
Proprietor  
Information Technology and Services  
Used the software for: Less than 6 months

### "Blows TeamViewer away"

April 19, 2022

5.0

So far, its great, doing all that I need

Pros

Browser-based functionality. MacOS setup is easy.

Cons

Stub application install by client can be hit or miss.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost

Review Source

YU

Yurij U.  
Full Stack Web Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Service is suitable for support service"

April 10, 2019

4.0

Pros

In our company, Zoho Assist is used by support staff. The service works in the browser, it does not need to be installed on the computer. Conveniently, an employee can present a product from his computer to a client - it turns out visually.

Cons

Sometimes there are departures from the account - you have to go again. The support service of Zoho Assist itself is not very effective: my colleagues had to wait about 3 days for their problem to be solved.

Review Source

AV

Andrea V.  
Self-employed  
Information Technology and Services  
Used the software for: Less than 6 months

### "Perfect and easy to use and deploy"

March 1, 2022

4.0

Using to offer remote support for my customers. Great price and work on Windows Linux Android and MAC.

Pros

It is easy to set up. Rich of features. Great value

Cons

Some problems to reconnect if a session ends unaxpected

Alternatives considered

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

Reason for choosing Zoho Assist

Simplicity and price

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price

Review Source

HB

Hani B.  
Senior IT software support  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho assist"

October 9, 2019

4.0

Pros

Easy to use, integrated with Zoho desk, schedule sessions

Cons

recording sessions, who are the customers

Review Source

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