# Page 46 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 46 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 46 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1126-1150 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

OA

Olga A.  
Total Rewards Specialist  
Retail  
Used the software for: 6-12 months

### "Helps easily assist remotely"

October 9, 2018

5.0

Pros

I use the service when a client who has addressed me directly needs help. I liked fast synchronization with a remote device and high speed of work. For 2 years of use I did not find any technical errors.

Cons

I need to grant administrator rights more than once. I really want the developers to fix it. Also, in one transfer, you can send just one file. When you need to transfer a lot of files, you have to send them one by one and spend time on it.

Review Source

ZC

Zuber C.  
AVP-IT  
Financial Services  
Used the software for: Less than 6 months

### "Great Product"

January 23, 2021

5.0

Pros

session recording is most likely feature

Cons

Remote Session screen resolution need improvement.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost

Review Source

JD

James D.  
IT SPECIALIST  
Broadcast Media  
Used the software for: I used a free trial

### "LIGHTWEIGHT; EASY TO USE"

August 6, 2019

4.0

We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos. Zoho was used during the free trial and it was good enough that I'd like to keep it.

Pros

VERY LITTLE WORK NECESSARY TO CONNECT TO A USER. ABILITY TO ELEVATE SESSION AS A SERVICE. SWAPPING SCREENS WITH JUST A BUTTON. GREAT CLOUD BASED SUPPORT.

Cons

I'VE HAD A FEW USERS WITH ISSUES CONNECTING BUT I BELIEVE THAT MAY HAVE BEEN ON THEIR END.

Review Source

PM

Paul M.  
IT Manager  
Wholesale  
Used the software for: Less than 6 months

### "Low cost, feature rich product"

July 12, 2021

5.0

Support has been great in answering my questions and helping me choose the right package

Pros

Simple to implement, secure and easy to use

Cons

Not used it enough yet to work out what features I like least

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Review Source

DS

Deepu S.  
IT Manager  
Construction  
Used the software for: Less than 6 months

### "Easy Managable"

September 10, 2019

4.0

Very Happy.

Pros

Can organize all the company laptops properly and give permission to technician as required. Also it allow us to manage the license properly.

Cons

Need a little improvement for Zoho assist desktop app

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Hard to manage technicians and pricey

Review Source

BL

Brian L.  
Tech  
Information Technology and Services  
Used the software for: I used a free trial

### "Switched from logmein to Zoho"

September 5, 2019

5.0

It does everything I need to do to work on remote computers and hopefully won't keep increasing the prices for required things I don't need/want like Logmein.

Pros

So far I like the fact that I can restart a computer and it automatically connects me when it comes back up. My previous program did not.

Cons

Not quite sure that I am comfortable with it not requiring me to use username and passwords for customer computers and there is also no way that I have found to tell if someone is using an unattended computer before I take control.

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

They kept increasing the price when they added new features that I did not want or use.

Review Source

cH

chalton H.  
Cloud Admin  
Computer Software  
Used the software for: I used a free trial

### "zoho experience"

April 3, 2023

4.0

Pros

it is a good product, helpfull in connecting remote destop pc

Cons

remote desktop in unattended acesss and sending files across it

Review Source

AA

Arjun A.  
VP Business Development  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Quick and Easy to Launch + Reasonable Pricing"

August 21, 2019

5.0

Pros

As a small business, we were able to quickly launch and use the product with minimal changes. There are extensive roll out, customization, enterprise features for a small business which we will use. Timely customer support with someone actually reading your requests. Pricing is more competitive compared to other remote support software vendors in this vertical.

Cons

With so many integrated products of their own, it is tough on your own to see if you can value add by purchasing the other ones. Maybe I have not set time to talk to someone to train....for now I will put this on me.

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

pricing

Review Source

DP

Donna P.  
Lead Bookkeeper  
Financial Services  
Used the software for: Less than 6 months

### "Great Remote Software"

July 23, 2022

5.0

Pros

Its a very user-friendly interface and the receiving end setup is easy with no further assistance needed from me.

Cons

I have not had any issues with this product yet.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review Source

VW

Victoria W.  
ICT Admin Officer  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Zoho Assist has been a very efficient, cost effective remote support solution for my company. "

April 27, 2018

5.0

A great cost effective remote support solution that is easy to use and has all the functions that other more expensive solutions have.

Pros

All the features are easy to use and has everything that more expensive remote solutions provide for a fraction of the cost. You can also pay monthly and adjust the plan you are on at any time which is much better than some others that only allow for a yearly commitment.

Cons

It would be nice to have a desktop application that is on all computers that you can have the user open and then remote too. Other than the unattended access option. Kind of like the active X console but with the full features you get with Http.

Review Source

RB

Rajil B.  
IT support  
Information Technology and Services  
Used the software for: I used a free trial

### "Good product"

August 22, 2023

4.0

Pros

the system is easy to deploy and use on different operating systems.

Cons

one option not available is cannot create sub groups

Review Source

JG

Jamie G.  
Managing Director  
Information Technology and Services  
Used the software for: I used a free trial

### "Cruicial during company setup"

November 30, 2020

5.0

Fantastic. Support in the early stages was great and a free extension to the free trial was amazing - it gave me a long evaluation time and as a result, I wouldn't go to any other provider.

Pros

Well laid out interface and great for the end user to be able to initiate, especially when they may not be so technically-minded. Easy access to tasks via the sidebar that any technician could want or need.

Cons

The dialogue that appears on the user screen regarding technician access to the clipboard can be intrusive to the technician trying to carry out the work. It usually results in me having to call the user back to ask them to click on it for me. A minor point however.

Review Source

RT

Roberto T.  
IT Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy"

June 13, 2023

5.0

Help desk ticket control.

Pros

Easy deployment. Stability. User friendly.

Cons

The cost is still a little high for small businesses.

Review Source

TB

Tina B.  
Consultant / Coach  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Easy to get up and running!"

September 3, 2019

5.0

I had to make an emergency connection to a client (2,000 miles away) and this worked. I haven't tried the remote access yet, but am hoping that it will live up to what I've experienced so far.

Pros

I loved that it was so easy to get started. Very intuitive to use.

Cons

Making connection to Remote access is not as intuitive or easy.

Alternatives considered

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

Reason for choosing Zoho Assist

I already use other Zoho products and love that I can keep all my solutions grouped together. Also, the pricing is much more affordable for the type of work I do where I only to access a client's computer once or twice a year, even less some years.

Review Source

SR

Shimul R.  
fianc  
Accounting  
Used the software for: Less than 6 months

### "Very Considerate"

February 6, 2024

5.0

Pros

The ease of using RMM to connect via anywhere with a wifi connection

Cons

The lag or the connection is sometimes choppy

Review Source

SH

Steven H.  
Owner  
  
Used the software for: 6-12 months

### "Software does what it should for the most part. Not fancy, but works"

March 16, 2018

4.0

Pros

Good value for the money, much less expensive than competitive products that do the same thing. Would recommend.

Cons

Not able to see multiple monitors at the same time. Often slower response time and worse quality than competitive software when using the same connection.

Review Source

NV

Nathan V.  
IT Systems Archictect  
Oil & Energy  
Used the software for: Less than 6 months

### "Great experience. Previous GoToAssist Customer"

April 9, 2018

5.0

Flexibility and Accessibility!

Pros

I like that it feels like GoToAssist. Being a GoToAssist customer for 7 years, I was skeptical at first. It has all the features of other big name software, but the cost made me try it and I don't think I will ever go back. I needed software on a PC, tablet, and Smartphone and I have access to it all from each device! One of the hardest things about GTA was multiple monitor support. This one does multiple monitor support a little differently.

Cons

I don't have anything at the moment. The biggest change for me was multiple monitor support and physically clicking 2 buttons rather than one.

Review Source

RT

ROGER T.  
PDG  
Consumer Electronics  
Used the software for: 1-2 years

### "Very good product"

March 22, 2021

5.0

Very good experience

Pros

Easy to setup and to download for the custumer

Cons

A local installed software for the technician will be nice ... but the web interface is good

Review Source

AL

AA L.  
CFO/Accountant  
  
Used the software for:

### "Extremely easy to use without training. Very user friendly and intuitive."

May 3, 2018

5.0

Pros

What is not to like? Does everything competition does at a fraction of the cost! Remote access is a snap. File transfer is a breeze!

Cons

Figuring out if I needed Remote Support or Unattended Access or both is the most difficult challenge so far. Still not 100% certain on the difference. Training appears to only be once a month which was not pleasing as I had to make purchase decision without an official training.

Review Source

DH

Darren H.  
Owner  
Computer Networking  
Used the software for: 6-12 months

### "Wish I'd found this Software Sooner"

March 23, 2018

5.0

remote supporting old and new clients

Pros

It's easy to use and much cheaper than other well known brands, support get back to you to resolve any issues quickly

Cons

price limits to 25 PC even though clients don't require my services so I've got to delete one before adding another.

Review Source

TS

Thangadurai S.  
System Admin  
Industrial Automation  
Used the software for: 1-2 years

### "It's really helping to support our customer to resolve the issue as early as possible"

May 18, 2018

5.0

We have installed our machines in multiple states in India, when issue occurs able to resolve the issue's remotely

Pros

We could able do most of the admin task from remotely | like auto-reconnect after reboot, WLAN to turn on the PC's in our machines and support engineer based control

Cons

It's takes more time to list unattended PC's and compare to Teamviewer it's slow| it will good if your improve the speed | compare to last year it's improved, but hoping for even better speed

Review Source

MM

Mmathabo M.  
Administrator  
Information Technology and Services  
Used the software for: 6-12 months

### "No installation required"

August 11, 2022

4.0

Pros

I like the fact that there is no installation required. This make it easy for us to provide remote support to our clients without any waste of time. The screen sharing feature is easy to initiate.

Cons

It does everything is supposed to, without any issues. You'll need a better internet connection.

Review Source

TW

Tyler W.  
System Admin  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Straightforward"

February 19, 2021

4.0

Pros

Easy to use and install. Can set up in about 10 minutes.

Cons

Clunky and hard to navigate the interface.

Review Source

JS

Jose S.  
CTO  
Telecommunications  
Used the software for: Less than 6 months

### "Great Remote application for unattended Linux/Windows devices"

November 25, 2021

5.0

We are deployment Linux based devices nationwide and a remote system for unattended Linux devices is a must on this project.

Pros

Easy to use and fast connection to remote devices. Total integration to control unatteded Linux devices.

Cons

Remote Root access to Linux devices must be improved.

Review Source

CF

Cyd F.  
Chief Risk Officer  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Remote Assistance"

October 10, 2019

5.0

I am able to fix problems quickly so my staff is productive.

Pros

The ease of use and the selection of tools available. This has made remote assistance so much easier to tackle problems my staff has encountered.

Cons

Having to have staff install each time but it is minimal cons.

Review Source

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