# Page 47 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 47 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 47 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1151-1175 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CS

Cherie S.  
General Manager  
Fund-Raising  
Used the software for: 6-12 months

### "Excellent Company"

December 22, 2020

5.0

Excellent

Pros

Very easy to use and it always works. I have never had this with any other soft ware I have bought.

Cons

Nothing, everything works so incredibly well.

Reason for choosing Zoho Assist

Everyone uses it and I have never had problems with it

Review Source

MW

Maxwell W.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist"

November 11, 2019

5.0

Pros

I like the HTML5 experience - no fat client; the unattended installer is nice and works well.

Cons

The solution is lacking in some of the session options like sending keyboard commands - that's a big one for me.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price

Review Source

PB

Pierre B.  
Director  
Real Estate  
Used the software for: 2+ years

### "Super outil"

November 23, 2021

5.0

Pros

Un super outil de la suite Zoho. S'intègre facilement.

Cons

Intégration et installation très facile

Review Source

JK

Jim K.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Value and ease of use"

October 9, 2019

5.0

Pros

Easy to set up and use from the end-user to the interface. Great app as well. I use it on my phone all the time.

Cons

Honestly, I don't have any. Not saying there are no Cons, I just have not had any problems.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

Price

Review Source

DB

David B.  
Owner  
Medical Practice  
Used the software for: I used a free trial

### "Office Unattended Access"

May 3, 2023

5.0

Excellent

Pros

Quickly and easily access and manipulate my office scheduling software, from where even I happen to be.

Cons

Sometime the task bar on the computer I'm working with does not allow me to access the task bar on the remote computer.

Reason for choosing Zoho Assist

Free for individual use.

Review Source

AC

Abraham C.  
Attorney  
Law Practice  
Used the software for: I used a free trial

### "Good Experience "

February 8, 2022

4.0

I needed a remote desktop tool so that my accountant could do some reconciliations and it worked as needed for the job.

Pros

I liked the ease of deployment and ease of use of the remote desktop feature.

Cons

I was pretty satisfied so I didn't really have any cons with my experience.

Review Source

VS

Vijay S.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best Product Remote Support"

February 24, 2021

4.0

Pros

I would like to say there are few features which we like the most is Department and technician assignment as per roles.

Cons

The software has most feature that we need daily basis but there can be addition to import contact from Zoho desk account.

Review Source

MV

Machiel V.  
IT engineer  
Research  
Used the software for: I used a free trial

### "Great tool with nice features"

February 24, 2022

4.0

The experience is great. It gives a lot of value for the price and does everything, and more than what we look for.

Pros

The web based viewer is really convenient.

Cons

The connection quality can be a little bad sometimes

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)

Reason for choosing Zoho Assist

Price and quality

Review Source

JD

Jose D.  
IT Director  
Computer Software  
Used the software for: Less than 6 months

### "Paid only for the required functionality"

July 22, 2020

5.0

Pros

It is very easy to use for the technician as for the end user. The standard license has everything that is required for remote support.

Cons

be able to combine standard user licenses with enterprise licenses

Review Source

PS

Paul S.  
Innovator  
Information Services  
Used the software for: I used a free trial

### "Works!"

September 19, 2019

5.0

I had an immediate need to find a way to demo a Creator App to a client.. love Zoho as a company, so I tried Zoho Assist expecting a steep learning curve. It was quick and easy - as simple as possible. Easy for me, easy for client - connection seeing client's mobile and desktop apps and sharing mine worked flawlessly. Stabile and trouble free.

Pros

Simple and quick connect to customers - even non-tech saavy people.

Cons

I have not used it long enough to find any problems.

Review Source

IM

Isis M.  
Developer  
Oil & Energy  
Used the software for: 1-2 years

### "It is a remote assistance tool extremely easy to use and quite complete in its free version"

November 22, 2017

4.0

Excellent tool to control a computer remotely, easily and safely

Pros

\*They run in any browser. \*It's easy to use. \*File transfer tracking. \*Very complete the free version.

Cons

\*The file transfer is not available in the free version, only a few days. \*We can not connect to an unattended PC.

Review Source

KR

Kari R.  
Company controller  
Financial Services  
Used the software for: Less than 6 months

### "Great options for small companies "

December 7, 2019

5.0

So far my experience has been great. Once I learned how to operate it I have enjoyed it.

Pros

I love this software. I have the ability to remote in to my employees computers if they need help and it doesn’t cost my company an arm and a leg. For a small company that means a lot.

Cons

My only issue is that it was a little confusing when I first started using in on how to get to where I needed to be to start.

Reason for choosing Zoho Assist

Because the price was better and it is more user friendly

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Team viewer is to expensive for only now and then usage for a small company

Review Source

MG

Mark G.  
IT Engineer  
Environmental Services  
Used the software for: 6-12 months

### "Awesome Product"

July 6, 2022

5.0

Pros

Zoho assist has a big impact on how we support our employees online specially during the pandemic times.

Cons

What i didn't like is the long time client spend on installing the software specially during first time use but i think that it is necessary and still manageable.

Review Source

JL

Jonathan L.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "So much better than other competitors."

June 23, 2021

5.0

Pros

Love the use of my own logo and able to brand the product.

Cons

In the day or so testing I haven't found any downsides.

Review Source

DH

Dennis H.  
CTO  
Computer & Network Security  
Used the software for: Less than 6 months

### "Excellent choice for our purposes"

December 4, 2019

5.0

Zoho Assist has been a very reliable tool for unattended remote access to appliances.

Pros

Zoho assist is able to make outbound connections through almost all firewalls, because the outbound connections are well-formed HTTPS connections over port 443. It works well on Windows, Mac, and Linux. The installation on Debian / Ubuntu is extremely easy.

Cons

We really did not identify any significant shortcomings

Review Source

BS

Bill S.  
Owner  
Retail  
Used the software for: Less than 6 months

### "So Far So Good"

September 26, 2019

5.0

Pros

I liked the assist and the price and how it can also allow remote viewing of iOS. (iPads / iPhones)

Cons

Lots of jumping around assist crm ticketing etc... One big Dashboard might be better

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Review Source

AE

Anthony E.  
Systems Admin  
Hospital & Health Care  
Used the software for: I used a free trial

### "Great Solution!"

November 15, 2021

5.0

Pros

It is very easy to use and to set up. The customer support for Zoho is really responsive. I like how you dont have and Post Configuration once you push out the product.

Cons

It is a little laggy at times but not that bad .

Review Source

VR

Verified Reviewer  
IT Manager  
  
Used the software for: Less than 6 months

### "Easiest remote software I have used so far."

March 12, 2018

5.0

Being able to remote support an end user with just an email.

Pros

Ease of use. Even the free version offers more features than the competitors. I love the reporting feature.

Cons

The end user still has to download an agent which has been challenging with some users but easier than the last company that I dealt with when there were so many options to choose when downloading their agent.

Review Source

AR

Avinash R.  
IT ADMIN  
Information Technology and Services  
Used the software for: I used a free trial

### "Awesome Software"

February 1, 2021

5.0

Pros

Easy to use and connect with customer, No Hassles in connection, Starts after reboot also, Best Remote software compared to other remote softwares

Cons

Sometimes it will not open the remote page and sometimes it hangs

Review Source

Shubham S.  
Associate Business Analyst  
Computer Software  
Used the software for: Less than 6 months

### "ZOHO Assist a remote assistant "

April 25, 2019

4.0

Pros

Mainly it is one of the easiest tool for screen sharing and remote support as it is simple yo connect with the customers not much permission required for sharing screen. Easy to operate from customers end as well.

Cons

Nothing major but they can work on some more customization featured other than that everything works fine for me.

Review Source

GF

Greg F.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Option, Like it alot"

October 30, 2019

4.0

Remote connections Customer support

Pros

Inexpensive for the features you get Easy to use and deploy

Cons

I don't like having to pay per user, gets expensive

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Expensive and very limiting

Review Source

RC

Rob C.  
Senior Solutions Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Reliable remote support software"

July 14, 2022

5.0

We required remote support software to be able to work on our client's machines for long periods of time. Free products like Microsoft Quick Asssist were no good for this as it would disconnect after a set time period. The Zoho team were very helpful during the selection process we went through and the cost of the solution is very competitive

Pros

Zoho Assist is quick and easy to use, our clients have found it easy to get us connected on to their machines. The connection quality is good and rarely disconnects without cause.

Cons

The copying & pasting functionality takes a while to get used to compared to some of the competitors products

Review Source

MA

Marcus A.  
IT Technician  
Mental Health Care  
Used the software for: 6-12 months

### "Easy Setup"

April 5, 2018

5.0

Pros

It a quick click and setup, integration with other apps. Also like the mobile app features as well.

Cons

Has a way for users to block access within the toolbar. Should be block to avoid accidental blockage.

Review Source

PS

Parag S.  
Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Zoho Assist makes life easier"

October 2, 2019

5.0

Pros

The agent based Unattended access makes it easier to take the remote control of most critical environment.

Cons

The desktop app for direct launching the remote control

Alternatives considered

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

Review Source

RF

Rebecca F.  
  
  
Used the software for:

### "Simple and affordable"

November 21, 2011

4.0

This is a web based remote login software which is compared to other applications of that type reasonably priced. Zoho Assist works on PCs, Mac, and Linux and you can set up everything from a web browser. The free version of Zoho Assist allows 5 sessions per month, this is enough for private use when helping a few friends and family. Connecting is quite simple and with some clicks on "OK" and "next" you can walk most people through on the phone.

Pros

Quick and simple

Cons

Not recommendable for advanced support needs for PCs

Review Source

Response from Zoho

June 13, 2014

Dear Rebecca Thanks for reviewing Zoho Assist. As you said, our product is indeed simple and affordable. The good news is, we have temporarily removed the cap of 5 sessions per month. Moreover, we have reinvented our product from the scratch that now it's remarkably faster and it can be very well recommended for advanced support needs. We do have a 30-day free trial with all the features loaded for you test and see.

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