# Page 48 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 48 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 48 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1176-1200 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

iO

ido O.  
it  
Utilities  
Used the software for: I used a free trial

### "Nice to use"

August 11, 2019

5.0

Very good very fast

Pros

The connection speed is very good Good user comfort

Cons

There is no remote CMD I run a remote task

Reason for choosing Zoho Assist

Connection speed and security

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Yours is faster

Review Source

VR

Verified Reviewer  
Adjunct Professor of Political Science  
Higher Education  
Used the software for: Less than 6 months

### "Pretty good software"

February 1, 2018

5.0

Pros

These guys do a great job, they really help you manage all aspects of a sales call and marking platform. I didn't use it for long but what I did engage in was quite helpful to the daily operations of my sales job at the time.

Cons

There was a little bit of learning curve involved with this software, but once you got the hang of it, it was very powerful.

Review Source

Chris H.  
Operations Coordinator  
Telecommunications  
Used the software for: 6-12 months

### "null"

June 23, 2016

5.0

Review Source

YS

Yash S.  
Director  
Information Technology and Services  
Used the software for: I used a free trial

### "Good Software"

January 16, 2021

5.0

Very nice

Pros

The software is good and easy to use. It allow us to transfer the remote internally easily and is also cheap comparing to other product.

Cons

Taking remote sometimes take a bit long time.

Review Source

BS

Buck S.  
Solutions Engineer  
  
Used the software for: 1-2 years

### "Very helpful and has been a factory in the enhancement and expanding of our business"

May 18, 2018

5.0

Pros

unattended access - allowing to see remote computers, i also like that i can move the mouse and the it does not affect the customers mouse

Cons

for remote support the email does not always seem to go thru; remembering the name of the url where to go assist.zoho.com or zoho.com/assist (if this is the worst thing, u guys are doing pretty good); cant see 2 monitors without going to view

Review Source

SL

Steven L.  
Founder  
Information Technology and Services  
Used the software for: I used a free trial

### "Cost Effective Remote Support Tool"

October 22, 2021

4.0

Customer service was great, prompt responses to all my queries and was definitely a driving factor as why I went ahead with Zoho Assist.

Pros

User friendly, end user clients were able to easily setup their machine in order for an admin to assist. Lot of good feedback from my customers while we were on trial compared to other competitor software.

Cons

Only downside that is not yet available is the integration to JIRA for Australian based users. Once this is available I have no doubt this is a 5 star app

Review Source

AK

Arun K.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Feedback"

September 17, 2023

4.0

overall serves the purpose

Pros

helps to connect two systems remotely easily

Cons

screen sharing and file sharing has certain delay

Review Source

TH

Tito H.  
Tech  
Information Technology and Services  
Used the software for: Less than 6 months

### "A+ Good software overall. Easy to use and install."

December 28, 2022

5.0

Overall good and easy to use. Recommended.

Pros

Web and local remote software. Easy to install and deploy.

Cons

99% it works maybe 0.01 its freezes or slows down.

Reason for choosing Zoho Assist

Works for my applications and customers. Not too expensive and great functions for a fraction of the cost.

Review Source

PM

Paul M.  
IT Specialist  
Information Technology and Services  
Used the software for: Less than 6 months

### "Simple and accurate"

August 24, 2019

5.0

Pros

Very great tool!! easy to use and connect doesn't break.

Cons

the only con is that the tool is so nice to use you may get addicted proceed with caution !!

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review Source

AP

Anderson P.  
Customer Service Representative  
Telecommunications  
Used the software for: 6-12 months

### "Best remote assistance software"

December 9, 2017

5.0

Pros

easy to use with the customers, just send them a lin or direct them to a web page, they enter a code and then you get access to provide remote assistance very easy and reliable.

Cons

Some customers do not trust downloading software on their pcs. It would be cool if the customer could get assistance without an additional file to be downloaded.

Review Source

AB

Amandeep B.  
Owner  
Restaurants  
Used the software for: I used a free trial

### "Ease - Trust"

February 8, 2022

5.0

Pros

ease of use and it accessibility across platform is best. Zoho is a trusted brand and when we have to give our computer entire control to someone with data in it you can seriously trust ZOHO.

Cons

latency is a concern but overall its for few minutes and rest remain easy to use

Review Source

PA

Peter A.  
Owner  
Computer & Network Security  
Used the software for: Less than 6 months

### "Great and inexpensive Remote Desktop Software"

March 17, 2021

5.0

Pros

I was drawn by the price, especially with rebranding. Easy to use.

Cons

nothing to note as of yet. Hopefully I can update this after using for a bit

Review Source

GL

Glenn L.  
Owner  
  
Used the software for: 2+ years

### "The name is problematic with customers looking for the website boho, coho, etc."

May 10, 2018

4.0

Pros

I like the file transfer option which is not available in gotomeeting. And the ability to email the link to customers.

Cons

There is no audio connection. The name ZOHO confuses customers, and they type coho, boho, goho, etc.

Review Source

LF

Leonardo F.  
administrador de red  
Mechanical or Industrial Engineering  
Used the software for: I used a free trial

### "assist.zoho"

October 31, 2022

5.0

Me a parecido muy bueno

Pros

Me parecio facil de utilizar, en conparacion con otros productos que e utilizado y prestan el mismo servicio

Cons

No encontre una ayuda para poderlo utilizar, o alguien que me ayudara, ya que hablo español

Review Source

JM

Josephine-Marie M.  
it help  
Computer Networking  
Used the software for: 1-2 years

### "like to use it "

October 24, 2018

5.0

Pros

I like using this software because it helps with seeing what is going on with a caller on their end. Its easy to send the email and join a session to see the desktop of the caller

Cons

What i like the least about this software is that you have to download it and then run it just to join a session. Also the caller has to make a account so they can be helped with their issue.

Review Source

Heidi M.  
  
  
Used the software for: I used a free trial

### "Zoho is the Way To Go"

July 20, 2017

5.0

Pros

It does exactly what it says it will do assist very simple to navigate and keep track of the things we need to focus on within our company

Cons

Nothing major perhaps a little slow or lag time in certain areas of the application we are no to using so will have to wait and see if anything pops up

Review Source

RR

Rahul R.  
Student  
Education Management  
Used the software for: Less than 6 months

### "A good one for work from home"

October 21, 2020

5.0

Pros

Ease of access, Inexpensive and good support.

Cons

Fullscreen is not accurate. Shortcuts like CTRL+C and CTRL+V cannot be used in target PC.

Review Source

Abdiel P.  
Independent Business Owner  
  
Used the software for: Less than 6 months

### "Remote assistance was never so close."

May 26, 2018

5.0

Pros

With this tool, you save time and money. I can solve problems that required my presence and I can do it from anywhere.

Cons

The downside is that I depend on the Internet connection speed it has at the moment, but its interface is so light that it does not usually affect the connection speed.

Review Source

AT

Aleksandr T.  
SEO  
Internet  
Used the software for: Less than 6 months

### "The best alternative to expensive TeamViewer"

September 8, 2019

5.0

Pros

Cross-platform and pricing are the best aspects of this product.

Cons

That native clients are a wrapper of the web version

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price policy

Review Source

LI

Lewis I.  
owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho use"

March 21, 2022

4.0

Pros

The best feature is ease of use once installed

Cons

I cannot get the remote network workstation install to work on my windows domains

Review Source

LS

Luke S.  
Tech Support  
Retail  
Used the software for: Less than 6 months

### "Great Software"

September 23, 2019

5.0

Pros

Easy to use for end users. Easy to use also for admins.

Cons

Session ID's are not always valid. Unattended access a little pricey.

Review Source

RV

Rayomand V.  
Managing Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best Remote assist software"

October 20, 2021

5.0

Pros

The wake on LAN features was the most useful

Cons

No Cons are present at the moment in time.

Review Source

OP

Ola P.  
Cloud Support Engineer  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "A easy to use tool indeed"

April 25, 2023

5.0

Pros

Absolutely easy to use and user friendly.

Cons

None really so far so good. The experience has been pleasant.

Review Source

SRI

Sreenivasa Reddy I.  
Founder  
Information Technology and Services  
Used the software for: I used a free trial

### "Quick and Easy"

January 1, 2021

4.0

Pros

It has been super easy to get onboard and hit the ground running. The web interface for the technician was intuitive and fun. By the end of a week, I am already finding myself dependent on this tool. I was in for subscribing by end of first month of regular use.

Cons

There are some quirks in the software like .. 1. The left toolbar does not collapse automatically. 2. There seems to be a service mode that the user has to approve ?? But nothing that became a showstopper.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Review Source

VK

Vince K.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "What a great tool!!!"

September 18, 2017

5.0

It helped us serve our customers even better.

Pros

I love Zoho Assist! It's been extremely helpful in serving a few of our clients. It's easy to use for both me and our customers. It's a must have in your toolbox.

Review Source

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