# Page 49 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 49 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

---

Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 27th, 2026

# Page 49 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1201-1225 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DE

David E.  
Network Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "It does exactly what it says on the tin"

October 13, 2020

4.0

Pros

Easy to use, easy to deploy, nice and simple for the end users to install.

Cons

Can not really find any for the price.

Review Source

KC

Karla C.  
Director of Product Management  
Computer Software  
Used the software for: 6-12 months

### "Remote PC connection"

January 7, 2019

5.0

Pros

In our company, Zoho Assist is used to directly connect to our customers' computers, which allows us to identify and fix problems they have with other software.

Cons

Some of our clients find it difficult to independently download the plug-in, through which we are given the opportunity to connect to their computers.

Review Source

MG

Martin G.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best Product out there"

December 22, 2022

4.0

Pros

Ease of use for both parties, makes this a great solution for customer facing teams

Cons

doesnt work well with andriod, not tried with IOS. but great for desktop

Review Source

BS

Ben S.  
Media Producer  
Newspapers  
Used the software for: Less than 6 months

### "Great Value for Money"

December 27, 2019

5.0

Pros

It is cheap, reliable, and easy to set up and get running. Also, the remote connection is fairly free of lag.

Cons

The file transfer system can't handle folders and is temperamental at times compared to other remote desktop applications I have used. Also, we use it in a hybrid mac/pc environment and there is no easy way to use the command key on a remote Mac from a PC

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Our decision to switch was based on the price and quality of the remote experience.

Review Source

JL

JeanBenoit L.  
Senior Analyst  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good software"

January 4, 2022

5.0

Pros

Ease of use, decent price. really make my job easier with this tool.

Cons

Maybe the interface could be updated a bit but other than that, everything is good

Review Source

NJ

Naomi J.  
Network Administrator  
  
Used the software for: 1-2 years

### "Convenient remote control of your PC"

February 26, 2018

4.0

Pros

Just a few minutes after installing this software, I already had remote access to my computer. It is very easy and simple to use. Pleases also high speed of work Zoho Assist.

Cons

Independently to correct mistakes arising during use, it is rather problematic. The software is difficult to configure. The chat user interface is not very convenient.

Review Source

FR

Fonnique R.  
Chief Operating Officer  
Media Production  
Used the software for: Less than 6 months

### "A functional CRM Software"

March 20, 2018

4.0

all in all this software gets the job done at organising and integrating most functions needed to manage customers.

Pros

This is a pretty functional tool to get companies organized at a reasonable cost. it is also great solution that integrates all the necessary functions in your marketing process all in one place.

Cons

I don't have much to say about the downside. I guess I would say some task takes awhile to work out than others so you would find yourself having to solve some issues on Zoho than it making your life easier.

Review Source

IE

Iyke E.  
IT Consultant  
Education Management  
Used the software for: Less than 6 months

### "Great Remote Software"

October 19, 2021

5.0

Pros

Ease of use, quite robust. The unattended access is very easy to use

Cons

Nothing that I can think of at this moment

Review Source

RO

Rony O.  
Ingeniería de sistemas  
Banking  
Used the software for: I used a free trial

### "Herramienta perfecta"

October 9, 2022

5.0

Perfecta

Pros

Permite remotear perfecto el equipo destino sin demoras

Cons

Aceptar ventanas para continuar con el remoto

Review Source

JF

Jason F.  
IT Support Manager  
Computer Software  
Used the software for: 6-12 months

### "Zoho Assist Review "

May 25, 2021

5.0

Pros

Ease of use, very easy to get a remote session going to solve issues

Cons

At the time of the review there was nothing I disliked about the software!

Review Source

AB

Art B.  
GM  
  
Used the software for: Less than 6 months

### "Excellent Program"

April 4, 2018

5.0

Stopped all the running around to support coworkers

Pros

Ease of setup.. it just couldn't be any easier. Takes only minutes to setup the unattended CPU. GUI is simple and functions are easy and clear. Not overly complicated, this works fine in our (small business administration) We are not running a tech support system . Just saves me from running all over the place to fix a co-workers problem.

Cons

Only negative is of course the price (But compared to the rest it's a steal) So I can't complain too much

Review Source

SC

Scott C.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great for low bandwidth clients"

August 9, 2019

5.0

Pros

We have many end users still on DSL and our other remote support product is just too sluggish. Zoho Assist works great on these same low bandwidth clients. The customer install process is quick and easy. The built in tools are helpful.

Cons

We have only been users for a month but no Cons so far.

Review Source

AP

Adriano P.  
ICT Manager  
Retail  
Used the software for: 6-12 months

### "zoho assist very helper for support "

December 19, 2020

5.0

Pros

Easy and support user inside and outside company.

Cons

Not for my type of use. use it for unattended support and not find any type of problem.

Review Source

aK

alex K.  
estimator  
Construction  
Used the software for: I used a free trial

### "Did what i needed it to do."

December 10, 2022

5.0

Pros

I was able to access my computer remotely.

Cons

I did not like that the trial was only lasted 14 days

Review Source

KM

Kenny M.  
IT Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Great Option for Remote Assistance"

September 6, 2022

5.0

Works well, easy for customers to launch and get connected.

Pros

It’s a great free choice, has many features, and even more on the paid options. Fast response and easy to use.

Cons

Not really any negatives. It’s a great free option.

Review Source

Philip L.  
President  
  
Used the software for: Less than 6 months

### "Easy to manage and cost effective for a small business"

March 9, 2018

5.0

Pros

The biggest thing is the remote assist of mobile devices - this is a big deal with help clients (and family members)

Cons

Zoho offers a lot of different product offerings so it can get confusing. On iOS it can be confusing to enable the screen sharing.

Review Source

MM

Matt M.  
Managing Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Start"

April 2, 2021

5.0

Pros

\- Customer Contact - Integrations - Own Branding - Technical Power

Cons

\- None so far, early days but experience so far has been superb!

Review Source

VR

Verified Reviewer  
President  
Real Estate  
Used the software for: 1-2 years

### "Easy desktop control software"

November 20, 2018

5.0

Pros

Simple download and ease of connection for users

Cons

Free version lacks some important features

Review Source

EP

Eve P.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Easy Support"

July 17, 2019

5.0

Pros

It's very easy to direct clients to the installation, which works well on Mac and PC. There is remote reboot which I love. As well as Unattended Remote Endpoints!

Cons

Inability to choose the video quality of the session before starting- on slow connections this can make it slow to start.

Review Source

SS

Saloni S.  
Co Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zoho Assist"

October 16, 2019

5.0

We are loving it. Its very easy to use.

Pros

Easy to use. HIPAA Compliant. So many shortcuts. Track Technicians. So many reports. :) Our company loved it. Very easy to install, we just give our customer the link to install and its one click install.

Cons

Cant restrict technician to reboot the machine.

Review Source

LR

Luis R.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excelent Product"

November 8, 2019

5.0

All Excellent so far.

Pros

Easy Setup, Access, Support, lot of options and possible integrations.

Cons

Don't have one at the moment so far, need to test more to find one.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing Zoho Assist

Best options and support for the money you pay.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Quality and Value of my Money.

Review Source

AB

Anil B.  
cfo  
Information Technology and Services  
Used the software for: Less than 6 months

### "zoho review"

June 28, 2022

5.0

Very good

Pros

Great, easy to use, and efficient. Have used software several times

Cons

I do not have anything bad to say about the software

Review Source

CS

Claire S.  
Spiritual Mentor and Coach  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Great for Onboarding Clients"

September 30, 2019

5.0

Some of my clients use technology in a basic way. As a result, they find some of the software I use challenging. When this happens, I simply start Zoho Assist and in quick time, we are able to get them set up. It beats having them do a screen shot and share with me or trying to walk them through using the software based on their description.

Pros

It's easy to use. I can sign in, send the info to my client and we're connected right away. Thus, if my client hits a hump in the software I'm using , I just start a session with them and get them set up. I can invite them through Zoho Assist, or I can copy the link and send it through my email.

Cons

So far, there is nothing that I do not like about Zoho Assist.

Review Source

SS

Subramanian S.  
IT Engineer  
Telecommunications  
Used the software for: Less than 6 months

### "Good"

March 3, 2021

4.0

Pros

It will be used easily to access the client machine with administrator.

Cons

Some time we are facing slowness and reboot issue

Review Source

LS

Lenny S.  
IT consultant  
Information Services  
Used the software for: Less than 6 months

### "Best remote support tool for Linux systems"

August 5, 2019

5.0

Great software, needs more competitive pricing. As hard it may be to compete with Open Source, still possible.

Pros

Ease of remote access of Linux desktops. Smart phone client works great.

Cons

Very expensive for Linux tools. Will likely get replaced by Open Source alternatives.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.