# Page 50 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 50 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 50 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1226-1250 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JXL

Jian Xian L.  
IT Manager  
Legal Services  
Used the software for: I used a free trial

### "Modern UI with browser based access"

April 20, 2023

4.0

Pros

Modern UI with browser based access. Smooth usage.

Cons

Session of remote support wait time can be lengthen from 30 mins.

Review Source

VR

Verified Reviewer  
Founder, CEO  
  
Used the software for: Less than 6 months

### "Price is good."

March 14, 2018

3.0

Pros

Google integration is the best and most important aspect of this software. I wouldn't buy it without this feature.Ease to get customers connected.

Cons

It takes a little too much time to get a customer connected but I'm working with it.

Review Source

JR

Josue R.  
Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Alternative Solution"

August 30, 2019

3.0

Experience is ok

Pros

Easy to use software,options of usage ...

Cons

Slow, compare with other we use Scrolling jump

Alternatives considered

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

Alternative

Review Source

CL

Chris L.  
Owner Operator  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent value SMB solution"

October 15, 2019

4.0

Pros

It's very easy to set up and use, you can get going in minutes

Cons

It can be difficult getting clients to connect, sometimes it's slow and laggy

Alternatives considered

[MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[xTuple](https://www.capterra.com/p/224376/xTuple/)[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing Zoho Assist

Full featured solution and was good value

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Needed something better value

Review Source

HS

Hozan S.  
IT  
Media Production  
Used the software for: Less than 6 months

### "Better than others"

March 8, 2021

5.0

Pros

Easy to use On click access Easily installation

Cons

The feature unattended devices not available for ios

Review Source

VR

Verified Reviewer  
  
  
Used the software for: I used a free trial

### "Its Affordable!!!"

February 11, 2019

5.0

Pros

its a great way to provide technical support and one on one training with users. and the price is the best art off all

Cons

Don't really have something bad to say about this amazing cheap software!!! Very affordable pricing compared to all out there

Review Source

LM

Lynne M.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Remote Supoort for Clients"

January 31, 2022

5.0

Good experience to provide remote support to my clients. It gets the job done.

Pros

Competitive pricing and ease of use for remote support for my clients.

Cons

Not as user friendly for the non-tech person.

Review Source

AS

Arthur S.  
IT  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Great remote connection tool"

June 20, 2018

5.0

Pros

Works really well with connection to other computers. Can't beat that it is free. Will allow you to help others when connection to their computers

Cons

Sometimes the connection to other computers can be slow (could be their internet speed). Have had random disconnects in the middle of a session.

Review Source

SF

Scott F.  
Operations  
Medical Practice  
Used the software for: 6-12 months

### "ZOHO ASSIST remote computer support, GREAT"

February 22, 2018

5.0

Included with ZOHO ONE, if you need multiple ZOHO products give it a look.

Pros

I love the ease of use, when one of my employees has an issue with something on their computer, I request access, and go over it with them, without leaving my desk. Saves me time every day.

Review Source

DF

Darryl F.  
Support Rep  
Computer Software  
Used the software for: 6-12 months

### "Great, cheaper alternative!"

July 18, 2017

4.0

Pros

Easy to use system. Much cheaper than teamviewer, splashtop or any of the other remote management softwares.

Cons

Speed and performance falls short when connecting and controlling a remote desktop. I would really like to see a faster interface.

Review Source

RC

Richard C.  
Director  
Information Technology and Services  
Used the software for: I used a free trial

### "Easy to use and secure"

August 23, 2019

5.0

Pros

Easy to use and not issues controlling all aspects of Windows 10. Also love the 2 factor authentication

Cons

There was nothing i didn't like about the software

Review Source

DR

Dario R.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Simple and powerfull"

August 7, 2019

5.0

Pros

Browser integration and Linux support are top features for us . Unattended also is a key feature for us.

Cons

Missing Italian localization. Our customers would like to see messages in local language

Review Source

RB

Rishi B.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Straight Forward - Good Value"

October 26, 2019

5.0

Overall allowed me to access my estate remotely with ease which is what I wanted.

Pros

Easy to use software that is stable and quick. Easy and secure to access.

Cons

Customer service - only spoken to them once and it was difficult however could have been a one off.

Review Source

tK

thomas K.  
Owner  
Computer & Network Security  
Used the software for: Less than 6 months

### "Easy set up and use..."

August 15, 2019

5.0

Very good so far.

Pros

It was very easy to get set up and start using the product. In fact, I was using competators tool to access a remote client and it failed mid call and i needed another tool and set this up on the fly in under 5 mins.

Cons

There is nothing that I don't like so far

Reason for choosing Zoho Assist

ease of use and optional features.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost mostly. 700 a year vs 250 a year is a pretty big differnce.

Review Source

DR

David R.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "One of the easiest remote access tools to use"

August 20, 2021

4.0

Pros

Zoho Assist makes it easy for my customers to grant remote access to their devices so I can provide remote support. The web-based remote support client is reliable and easy to use.

Cons

It would be nice to have the ability to choose which camera to use for video chat in a remote support session.

Review Source

DB

David B.  
Operations Director  
Banking  
Used the software for: 6-12 months

### "Great Remote tool"

November 21, 2022

5.0

Great

Pros

Love the deployment and ease of use Brilliant!

Cons

Scrolling using the remote mouse wheel is about the only negative.

Review Source

SS

Sneh S.  
Proprietor  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Assist Review"

October 29, 2019

5.0

till now my experience is good not only for zoho assist but also with zoho books that i am using from last 2 years

Pros

user interface and tools to support customer and to solve their computer problems are great

Cons

using for very less time so cant tell that

Reason for choosing Zoho Assist

Trust

Review Source

SS

Stuart S.  
Electronic Design Engineer  
Automotive  
Used the software for: I used a free trial

### "Acceptable remote support software"

May 12, 2019

4.0

We tried Zoho Assist for a short time and while it is certainly functional and the quick setup/no-install download is a great feature, ultimately we found other remote support apps offered better performance and more features.

Pros

Simple to set up, support staff can deploy an assist executable to target computers without even having to install anything; the user just runs the file and it connects the technician. Has most features one would expect from an app like this.

Cons

We found the frame rate and latency somewhat lacking. The file transfer feature we found to be confusing and not well implemented, and we had trouble getting clipboard syncing to work properly.

Review Source

JA

Jorge A.  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "Basic features for free version"

February 23, 2022

4.0

Pros

Easy to use. Free trial to test. Free version with basic features to use until paid for versions are needed.

Cons

Features are not always easy to find. Too many settings to go through for a basic experience.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Too slow. Too complex for the users being supported.

Review Source

BD

Baruch D.  
Owner  
Computer Networking  
Used the software for: Less than 6 months

### "Easy to use & affordable "

October 14, 2019

5.0

Had made my life easier. I am able to better support my customers.

Pros

Html 5 interface and cost effective for small business.

Cons

Have not ram into any issues with this software

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Cost and easy of use

Switched from

[Passportal](https://www.capterra.com/p/187345/Passportal/)

Cost

Review Source

SA

Sujith A.  
Senior Business Analyst  
Computer Software  
Used the software for: 1-2 years

### "One of the best ever"

September 12, 2017

4.0

Pros

All required functionality bundled together in a single package. Completely integrated Can be customized

Cons

Some functionalities are very complex The name once set cannot be changed Functionalities are not straight forward and need special training to understand

Review Source

RC

Richard C.  
Service manager  
Medical Devices  
Used the software for: Less than 6 months

### "Zoho superb remote software"

December 2, 2020

5.0

Great so far

Pros

Great for remote control, does exactly what is required and with the monthly option you do not need to pay over the odds for a good system, it also works well with older operating systems without issue

Cons

I have as yet not found anything I do not like about this software

Reason for choosing Zoho Assist

it works with XP

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Pricing and compatibility with XP

Review Source

cR

carlos R.  
ceo  
Program Development  
Used the software for: I used a free trial

### "buen producto"

November 8, 2022

5.0

hasta el momento ha satisfacido mis requerimientos

Pros

hasta el omento la funcionalidad del producto cubre lo que se requiere

Cons

el costo en alguna medida se me hace elevado me agradaria una version mas economica

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

no podia utilizarlos

Review Source

KB

Kevin B.  
Computer Technician  
Education Management  
Used the software for: 6-12 months

### "Meets a critical need for our organization"

February 5, 2021

4.0

Pros

Straightforward process for client giving control of their screen.

Cons

I have no complaints about the product. Using the free version at the moment has all the features that I need.

Review Source

MR

Mitchell R.  
Sales Development Representative  
Computer Software  
Used the software for: Less than 6 months

### "Good info - hard to find"

August 30, 2019

3.0

Pros

The amount of information there is available. Like the analytics feature the most.

Cons

Organization of Leads / Accounts / Deals - can be confusing and the integration with the analytics side is a bit clunky at times.

Review Source

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