# Page 51 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 51 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 51 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1251-1275 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MRY

Mithun Raj Y.  
IT Support Executive  
Retail  
Used the software for: I used a free trial

### "Remote Support "

December 5, 2021

5.0

Pros

Support remote users installing software (UAC) and troubleshooting User profile issues, Switch User login to profile .

Cons

Easy to understand & Easy to Use product .

Review Source

Waqas S.  
Ceo  
Apparel & Fashion  
Used the software for: Less than 6 months

### "They give what they say"

July 28, 2019

5.0

Pros

The thing i like the most in zoho assist is their chat support it helps me to make a strong relation with the cleint directly without the requirement if third part

Cons

It is going good but it is a little bit slow

Review Source

CM

Chad M.  
Operations Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to use for both my technicians and end users for remote help desk support."

April 6, 2018

5.0

Being able to support end users that are not in our MSP's RMM system.

Pros

The user interface is extremely user friendly and being able to provide remote support to even mobile devices is a game changer.

Cons

In navigating to manage my account popping into a new tab each time results in a large number of tabs in the Profile/Settings/Account page and often difficult to find the Zoho Assist tab to switch back Remote Support.

Review Source

MA

Michael A.  
Private Citizen  
Writing and Editing  
Used the software for: I used a free trial

### "Zoho is a Gogo"

October 10, 2019

5.0

Ability to manage a few bridge clubs remotely and intervene regardless of my location.

Pros

Easy to install and intuitive. Support is excellent and price is affordable for the convenience of the solution.

Cons

Over the while I have been using, I have not discovered anything that annoys me. Hoping that continues ...

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

They had no affordable price point for the Jill and Jack citizen.

Review Source

GB

Graeme B.  
Business Applications Manager  
Computer Software  
Used the software for: Less than 6 months

### "Excellent budget alternative to some of the big players out there"

April 1, 2021

4.0

Still early days for me but I am finding this to be the easiest system to use with clear cut configuration and personalisation - all at a price that is virtually unbeatable from some of the larger players in the market

Pros

It was extremely to sign up to and configure. Remote assistance is provided through easy e-mail links which customers found very easy to follow

Cons

There were a couple of difficulties installing the remote client for unattended access on one PC only - apart from that all was fine

Review Source

AO

ADAM O.  
Head Technician  
Retail  
Used the software for: 6-12 months

### "Excellent for web based remote support"

February 5, 2021

4.0

Pros

It's easy to use, easy to download and easy to connect.

Cons

I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed. Why?

Review Source

AS

Adrian S.  
SysAdmin  
  
Used the software for: Less than 6 months

### "Is a nice software, with a few issues, but very useful"

May 16, 2018

4.0

Pros

Easy to access, easy to use. A very good screen quality and speed. Android app works very well too.

Cons

It have issues with keyboard. When press CapsLocks the next character allways came with ^ character first. This is unconfortable when capture passwords. Also Unattended client installation have issues: need to deactive Kaspersky to run, if not, it detects installation process as a threat.

Review Source

Ismail S.  
Marketing Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Brilliant support area"

July 19, 2019

5.0

Pros

The biggest advantage of zoho assist is that it helps us obatiaing better comminciation with our team

Cons

As far as i am concerned i have no issue with zoho assits

Review Source

Rudy S.  
General Manager  
Design  
Used the software for: Less than 6 months

### "Complicated to set up, it took a while to understand the logic"

April 25, 2018

2.0

Pros

Integration with IQ sales, part of the zoho family, faster than others.

Cons

Taking over somebody's screen is scary to most customers, so it has to work logically and transparant, that is not what it is

Review Source

CJ

Casey J.  
IT Consultant  
Financial Services  
Used the software for: Less than 6 months

### "Very favorable so far, I like the cross platforms options"

April 18, 2018

5.0

Just starting out but it seems to be a big help managing service requests and assisting remotely from a Mac

Pros

It's ability to support multiple platforms and mobile and has a Mac client for technician is the number one reason I chose it.

Cons

I don't have any cons yet, but I just started using it recently, haven't tried all combinations of technician and client cross platform. Hoepfully the Mac client works well

Review Source

RS

Robert S.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Best Remote Software"

April 16, 2020

5.0

I have tried other remote control software's and this one is the best and easiest software I have found. So simple to set up a session and the interface is simple and clean. Using the browser as the controlling software makes this so easy to use from any computer.

Pros

It does not require special software for the admin, so it allows the admin to connect from any PC they are at.

Cons

No admin access from a phone. You can control a phone from a PC but you can't launch a session with one.

Reason for choosing Zoho Assist

So simple to use for both the admin and the user.

Review Source

VR

Verified Reviewer  
Co Founder & CTO  
Events Services  
Used the software for: Less than 6 months

### "Zoho Assit - Remote support tool "

April 27, 2019

5.0

Pros

Ease of use , small footprint for the end user to download and it gets deleted post the session is over

Cons

Some features are missing like voice call

Review Source

JP

Juan P.  
IT Manager  
Design  
Used the software for: I used a free trial

### "Zoho - Great software for the right budget"

February 8, 2021

4.0

Pros

The number of features that comes with it, for a great cost.

Cons

When you remote to other PCs is a bit laggy.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Cost and features

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost and features

Review Source

OP

Olivier P.  
IT Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very nice and easy to use"

December 3, 2019

5.0

Nice to use easier to help my clients or colleagues around the world when they have issues with computers or software.

Pros

Ease of use, even for my users to install

Cons

Keyboard shortcuts could be better, Pretty much it

Review Source

JV

Javier V.  
Director  
Hospital & Health Care  
Used the software for: I used a free trial

### "Excellent"

May 3, 2022

5.0

Excellent product.

Pros

The ease of use was perfect for my usage.

Cons

The UI could be a bit more appealing in nature.

Review Source

VR

Verified Reviewer  
Founder & CEO  
Computer Software  
Used the software for: 6-12 months

### "Good remote assist/control solution"

March 31, 2019

4.0

Pros

We use Zoho assist to support mobile customers . It is easy install and to use

Cons

The connection can be laggy which freezes the screen sometimes

Review Source

GH

Gregg H.  
IT Manager  
Computer Networking  
Used the software for: Less than 6 months

### "Great Product"

January 4, 2020

5.0

Pros

I like the interface and the price point

Cons

I haven't found any cons yet. Hard to list cons if you haven't run into any.

Review Source

RS

Ravi S.  
Cluster IT Manager  
Hospitality  
Used the software for: Less than 6 months

### "Remote Asst"

June 21, 2021

3.0

Over all its a great tool for the remote support.

Pros

Ease to use the application, and get connected and support the end users in the operation.

Cons

All Good, nothing to dislike in this app.

Review Source

GH

Greg H.  
Consultant  
Computer & Network Security  
Used the software for: Less than 6 months

### "Zoho Assist"

August 8, 2019

5.0

Pros

Needed a inexpensive software to access unattended servers and works stations.

Cons

I've had some issues with dual monitors on a ubuntu system. Display of monitor seems to be off in Zoho. Menu bars would not show up util I moused over their location.

Reason for choosing Zoho Assist

Costs.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

LogMeIn was costing too much for the service it provides.

Review Source

MB

Marcin B.  
IT Specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "Great tool for remote support and much more"

September 22, 2022

5.0

Pros

Zoho Assist is easy to use and have nice GUI.

Cons

Using headphone for voice communiaction.

Review Source

MS

Mike S.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Great Program"

October 8, 2019

5.0

Pros

I've used several programs to access computers and servers and Zoho is definitely the best service for the prices.

Cons

I haven't seen any disadvantages of this program.

Review Source

AK

Abed K.  
president  
Retail  
Used the software for: I used a free trial

### "best value for money"

November 18, 2021

5.0

Offers very good value overall

Pros

The free trial is excellent for 5 users, and the price for more in the upcoming future will be good if we have more than users

Cons

There are cons noted so far, my connections were flawless

Review Source

April J.  
Administrator  
Education Management  
Used the software for: Less than 6 months

### "Organized to the Max!"

May 27, 2019

5.0

Pros

I am able to schedule social posts a month or more in advance.

Cons

Certain images do not automatically post to IG and Twitter

Review Source

DMK

Dulaj M K.  
Director - IT  
Information Technology and Services  
Used the software for: 1-2 years

### "Sometimes get lag But really worth for money!"

March 14, 2018

4.0

We can easily sell the product to customers who like to purchase license products.

Pros

In zoho assist screen sharing is good and mainly web based user login is very essential since can login from anywhere in the world.

Review Source

PS

Peter S.  
Senior Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "Zoho - Great product"

November 23, 2021

5.0

Pros

Ease of use - product just works properly.

Cons

Wish macOS connectivity was easier but that is not a zoho issue but rather a macOS issue

Review Source

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