# Page 53 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 53 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

---

Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 27th, 2026

# Page 53 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1301-1325 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LGD

Leilani Grace D.  
Sales Agent  
  
Used the software for: Less than 6 months

### "Hello Zoho!"

July 11, 2018

5.0

Pros

It is easy to track records using this CRM. It is very convenient for online workers like me and for those working in the call center.

Cons

The price is expensive compared with other cheap CRMs but it is reasonable because it is easy to use and friendly to its users.

Review Source

DL

Deborah L.  
Director  
Accounting  
Used the software for: Less than 6 months

### "Remote Assistance"

November 3, 2021

5.0

Pros

My fav part is the remote desktop, it's very easy to use and the quality has been great. I've used google remote desktop before and find this so much easier to navigate round.

Cons

So far nothing that stands out, I haven't found anything particularly bad or below par.

Review Source

LO

Lucas O.  
Owner  
  
Used the software for: Less than 6 months

### "Very good software, and very affordable! "

March 28, 2018

5.0

Pros

I like that it is one of the least expensive remote support solutions, while still maintaining tons of functionality.

Cons

Nothing major, just some minor aesthetic things. It would be great if you could customize the look and feel of the Customer Widget, for example.

Review Source

AJ

Adam J.  
Director Of Technology  
  
Used the software for: Less than 6 months

### "Amazing and well worth the money"

May 1, 2018

5.0

Pros

Speed and quick connection. Easy of use I really enjoy the webpage for a user to navigate to to join via ID.

Cons

Doesn't work well with user switching wish I could deploy the software via Group policy. lastly a discount for those that don't need 25 machines.

Review Source

vL

vinoth L.  
gm  
Hospitality  
Used the software for: Less than 6 months

### "zoho all apps is very compact and useful for business, firmly good for small scale business people "

March 15, 2018

5.0

good

Pros

zoho all apps is very useful to maintain crm with all guest credentials its very useful for maintain and marketing through zoho

Cons

zoho mail need to improve a lot, old version is better then new update zoho assist is useful to complete program

Review Source

RR

Ravi R.  
IT- Executive.  
Information Technology and Services  
Used the software for: Less than 6 months

### "One of the perfect tools for remote support."

January 2, 2019

3.0

It has all the feature basically required for remote Support.

Pros

It is highly efficient and cost effective and user-friendly both for the technician and the end user.

Cons

No option available for end user to get connected to the technician through Zoho Assist.

Review Source

SS

Stephen S.  
Partnerh  
Accounting  
Used the software for: Less than 6 months

### "Great way to help clients from my office"

May 11, 2018

5.0

I was looking for lowest cost, remote support software so that I can better support my small business clients. The previous software subscription charged more than double for a fraction of the allowed clients. Now, I am able to support more clients with their accounting and Quickbooks/Other software needs without driving on site feel like I'm wasting money for a tool that I may not use daily! You just can't beat the price for this tool compared to similar tools I have used.

Pros

Ease of use, security, and most of all the low price! I was able to setup and help a client on day 1.

Cons

I'll let you know. It does what I need it to do. So, I don't have any complaints or cons at this time.

Review Source

mA

mohammed A.  
Presiden  
Information Technology and Services  
Used the software for: 6-12 months

### "Ease of use"

October 20, 2019

5.0

Great keep it up

Pros

Ease of use, cost and features. accessing remote computers unattended and access remote computers by sending email

Cons

not much to say. I don't have any issues

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Price and easy setup

Review Source

sM

steven M.  
ceo  
  
Used the software for: Less than 6 months

### "very good"

March 21, 2018

5.0

Pros

fast secure and easy system, use it dailt to remote access mac, much better then teamviewer and realvnc

Cons

none i really like the sofware, sometimes it is difficult tot contact a mac pc, but i think it is more a internet line issue

Review Source

LS

Lee S.  
IT Systems Manager  
Education Management  
Used the software for: Less than 6 months

### "Zoho Assist Review"

November 30, 2020

5.0

Pros

The Speed and Stability in comparison to our former remote software is very impressive

Cons

Add on costs and the lack of audit functionality should be addressed

Switched from

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

Price and connectivity speed

Review Source

MN

Mel N.  
Owner  
Information Services  
Used the software for: Less than 6 months

### "Great Product"

June 7, 2021

5.0

Pros

The price of the software, compared to what I been using, its just as good.

Cons

None really this is a great product compared to what I was using.

Review Source

AB

Alex B.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Decent Remote Support Software"

October 30, 2019

4.0

Pros

It's easy to use and affordable, and hasn't let me down in the past when using it.

Cons

It's a shame the option to embed this on your website is only available on the more expensive edition.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Review Source

JH

Jose H.  
N/A  
Information Services  
Used the software for: 1-2 years

### "Works when I need it."

January 8, 2022

5.0

Pros

I do not use it much. But, works very well.

Cons

Sharing screens may not be great. But, I only tried this once.

Review Source

BH

Brandon H.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Good Overall Product"

November 21, 2022

5.0

Pros

I love the fact that I can rebrand it with my company information

Cons

Price to be able to rebrand is a little much

Review Source

DB

Dewayne B.  
IT Advisor  
Environmental Services  
Used the software for: Less than 6 months

### "Zoho Asists"

August 14, 2019

5.0

Primarily for user desktop support. Never had issues!!

Pros

Very easy to use!! Have used several other products at previous companies, and this is by far superior!! NetSuite always crashed and did not play well with Win10, Dameware was great, but had to open ports in the firewalls, and it could lead to potential vulnerabilities.

Cons

The desktop application is a little slow to load.

Review Source

VR

Verified Reviewer  
Affiliate Manager and Digital Marketing Specialist  
Information Technology and Services  
Used the software for: Less than 6 months

### "As an employee, Zoho Assist helps me in helping my clients"

October 26, 2018

5.0

100% satisfied with the software and it's (Zoho One's) pricing.

Pros

Zoho Assist is definitely my favorite one among all the Zoho One applications as with just "a single click" I can take over my client's PC for a better assistance. Definitely one of the easiest remote access software.

Cons

Inspite of being super easy to use, it is a bit slow for me.

Review Source

FG

Fabio G.  
Marketing Director  
  
Used the software for: Less than 6 months

### "fantastic"

April 26, 2018

5.0

Pros

the usability, the gui interface the possibility of make a free test, is intresting software pakage.

Cons

I did not find anything I did not like about this software, it's very well optimized, nothing is missing

Review Source

KS

Kathy S.  
managing director  
Construction  
Used the software for: I used a free trial

### "great value"

October 25, 2019

5.0

great!

Pros

it offers the same services, better laid out and easier to use than team viewer

Cons

Its great, nothing I can complaint about.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

cost and complication of software

Review Source

PN

Patricia N.  
Principal/Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "A Lifesaver!!!"

January 10, 2020

5.0

Pros

The ease of use of ZohoAssist and the price you can't beat it!!!

Cons

It took a little bit for the end user to access it, but once accessed, it was perfect!!!

Reason for choosing Zoho Assist

Good reviews!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Needed something new.

Review Source

IT

Iris T.  
Assistant Manager  
  
Used the software for:

### "excellent tool for remote assistance"

March 17, 2018

5.0

Pros

Something I like very much is that one must accept the session before starting remote connectivity. The Unattended Remote Access function also allows you to always comply with the agreement with the client without worrying about the status of the computer.

Cons

From the mobile application, remote support is a little uncomfortable. As much as to access a place to perform some function.

Review Source

DP

Darryll P.  
Technical Sales Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent and prompt customer service"

March 9, 2018

5.0

Pros

All features we need as a business rare available and work as expected, pricing is cheaper than alternative solutions. We love the fact this integrates with other ZOHO group products.

Review Source

VR

Verified Reviewer  
Content Writer  
  
Used the software for: Less than 6 months

### "Excellent Value for the expert assistance."

April 10, 2018

5.0

Pros

It's simple and fast even while using with the most remote locations. It's ability to run through browser earns it more browny points.

Cons

Display of the remote system is bit unclear and thus may cause inconvenience in serious business scenarios. Otherwise, all is just fine with this software.

Review Source

MW

Matthew W.  
IT Manager  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Very Useful for a Small Business"

August 26, 2022

5.0

Pros

How quickly and easily it could be set up

Cons

Nothing Really - Everything seems to work as it should

Review Source

AA

Andrew A.  
Help Desk Manager  
Legal Services  
Used the software for: I used a free trial

### "Simple remote access"

April 19, 2022

5.0

Pros

The install and remote access is simple with no additional logins.

Cons

The inability to add custom columns or fields to the display. Lack of machine data outside of name, current user, and platform.

Review Source

CK

Cliff K.  
Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Remote support worked first time"

June 9, 2020

5.0

We had a very simple process for connection to a remote user that had never been through the Assist process. We got right to the point for the support call. Thank you.

Pros

Our remote users were able to use this service first time without training. The interface was intuitive and we got right to the point without long explanation.

Cons

The Lag in view time was the only downside.

Reason for choosing Zoho Assist

We have Zoho One licenses.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.