# Page 55 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 55 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews --- Zoho Assist 4.7 (1369) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 55 - Reviews of Zoho Assist ## Showing most helpful reviews Showing 1351-1369 of 1369 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Megan C. Used the software for: ### "null" June 13, 2018 5.0 Review Source GL Gaby L. Information Technology and Services Used the software for: ### "null" November 11, 2018 5.0 Review Source tB tushar B. owner Used the software for: Less than 6 months ### "easy to use " April 16, 2018 4.0 i can easily connect my other store server with out any difficulty. Pros it is easy to work with ZOHO assist connect the system easily. As other platform are very costly and hard to use. Cons it take long time to connect with another system . Some times session keys get failed . when we have used seesion key even though it ask to select continue to work. Review Source SR Sudheer R. President Information Technology and Services Used the software for: Less than 6 months ### "Needs work" October 22, 2019 3.0 Pros It works with other Zoho tools. For the price, it is a sweet deal Cons It is a little rough on the edges. But it is getting better Review Source mV michael V. prop Computer Hardware Used the software for: I used a free trial ### "Zoho Assist Review" October 4, 2019 4.0 good Pros good software and price with choice good interface Cons add language on the email assistance french or other Review Source JB Jonathan B. Network Engineer Financial Services Used the software for: Less than 6 months ### "Very Good Product" November 27, 2019 4.0 Pros I just started using the product but from what I can see so far its a very easy to use software. Cons I need more information on the security features Review Source AB Adam B. IT Manager Used the software for: Less than 6 months ### "Good experience with this software. Easy to use and good value for the investment." March 27, 2018 4.0 Pros It's very easy to set up remote unattended computers. A simple download and install for Macs or PCs makes my life easier. Cons There desperately needs to be a native Mac version of this application (rather than browser only access to unattended computers). Please look into releasing a MacOS app. Review Source TS Tristan S. Service technician Telecommunications Used the software for: Less than 6 months ### "Great, easy to use, affordable remote access software" April 27, 2018 5.0 Pros it has all the functionality of competing remote access software and is affordable. I like the ease for installation and how quickly you can setup remote access on an endpoint. Cons So far nothing. It has everything we are looking for in remote access software. For our team it was a clear choice. Review Source MG Myia G. IT Coordinator Environmental Services Used the software for: I used a free trial ### "Envremedies" March 30, 2023 2.0 Pros Ticket management is great. The visibility Cons The tickets wont merge, and i wish it automatically merged tickets Review Source KX Kue X. Consultant Used the software for: Less than 6 months ### "Works and is simple to use" May 18, 2018 4.0 Pros It is a decent piece of remote software, it does what it needs to do. Setting up remote sessions can be done simply. Cons Needs more functionality, remote speeds can be subpar at times even if both clients have good enough internet speeds. Review Source JT Jack T. IT Manager Wholesale Used the software for: I used a free trial ### "Middle Range" December 12, 2019 3.0 This helps me remotely support users with IT issues. Pros I use Zoho Assist to remote access employee workstations. For a free piece of kit you cant ask too much and I dont, it does the job, its a bit clunky especially to initially get connected but otherwise its an okay piece of software. Cons The onboardingof a new remote connection is not ideal but for the cost (Nothing) i cant complain. Reason for choosing Zoho Assist It was Free Review Source TG Tiffany G. Shift manager Food Production Used the software for: I used a free trial ### "Free trial" May 14, 2022 5.0 Pros I really liked the layout of this software it was very user friendly and easy to figure out and there customer service is top notch on point Cons There wasn't anything or isse I had with this software no glitches or bugs it's a great thing for what I used it for Review Source MH Mohd H. BDM Used the software for: ### "Wonderful Experience" November 11, 2014 3.0 Ever since we have started ZOHO Assist, things have started falling in place! Review Source CH Cortney H. Owner Retail Used the software for: I used a free trial ### "Zoho Assist Helps!" June 3, 2022 5.0 Pros Set up and use is very simple. I like the ability to be able to remotely log in to my desktop without being present. Cons I hate that it took me so long to find it! Review Source DS David S. Ed Tech E-Learning Used the software for: Less than 6 months ### "Great remote support tool" November 15, 2022 5.0 Excellent Pros Super easy to use. good interface - and remote screen control Cons client needing to install app. would be better if they can click on a link and connect automatically Review Source BM Bill M. Principal Consultant Computer Software Used the software for: I used a free trial ### "Zoho Remote" September 26, 2022 5.0 Pros The features are very nice and software is easy to use. The interface on the Amazon Fire is comburesome. Cons The option to select computers is a little hard to find. Reason for choosing Zoho Assist No Review Source LR Larry R. Developer Oil & Energy Used the software for: ### "This software is great because it´s simple, customize, affordable." December 20, 2017 4.0 Easy and fast remote connection Pros 1\. You can have unattended remote access. 2.It´s Simple. 3.Can be customized. 4.Assistance faster. Cons 1\. The name once set cannot be changed. 2. Some Functionalities are not straightforward and need special training to understand. Review Source CD CARLA D. Recruiting Coordinator Used the software for: Less than 6 months ### "Reliable and consistent" February 15, 2018 5.0 Pros Zoho Assist software is reliable and consistent. It is very easy to use and to use remotely. I love it. Cons If you have issues with the software, it can be hard to rectify the situation on your own without having someone help. Review Source KR Kevin R. Director of Sales Operations Real Estate Used the software for: Less than 6 months ### "This is a step in the right direction - the more user-friendly and timely the better." September 12, 2017 4.0 Pros Allows me to get assistance faster. It's good to see you work to be more proactive with your customers. Cons Would like faster response times. There's some delays in waiting for assistance. Also, would like phone assistance. 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