# Page 7 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 7 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 151-175 of 1369 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PB

Philip B.  
None  
Information Technology and Services  
Used the software for: I used a free trial

### "Good experience"

December 15, 2025

5.0

Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing.

Pros

Zoho Assist is easy to deploy and works directly from the browser, which saves a lot of time when supporting users. Unattended access, multi-monitor support, session recording, and file transfer cover most IT and MSP needs. Security features like 2FA and role-based access are solid.

Cons

The interface could use minor UI improvements, and advanced reporting options are somewhat limited compared to higher-end enterprise tools.

Review Source

JV

JAIME V.  
Ingeniero en Informatica  
Information Technology and Services  
Used the software for: 1-2 years

### "ZOHO ASSIST"

November 29, 2024

5.0

En general una muy buena experiencia, tanto a nosotros como tecnicos, como con nuestros clientes, superior a otras soluciones de asistencia ya que unido a zoho desk, nos permite tener la informacion a la mano de todas nuestras atenciones.

Pros

Facilidad de uso, los clientes no tienes inconvenientes para conectarse, se puede personalizar la forma de conectarse a los equipos desatendidos. En general a sido una muy buena solucion para la asistencia remota.

Cons

No he tenido mayores dificultadades, quizas que solo se puedan tomar 4 sesiones con cada usuario.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Zoho Assist

Opte por el precio y la integracion con zoho desk

Review Source

JS

John S.  
IT Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Zoho Assist"

December 6, 2024

5.0

I've been using the unattended mode for a couple of years and before that the free session version. Overall it is simple to use and has a nice set of tools.

Pros

Stable, easy to deploy. nice set of remote tools (cmd, powershell, file transfer, services, local users, etc.) in addition to an awesome remote control interface all from a web based interface. There is also a software install if you don't want to use a web interface. It's basically the same, so I'm not sure why you wouldn't just use the web interface.

Cons

The web interface where it lists the devices needs some simple things added. Such as sortable columns. Currently you can only sort on the device name column. It would also be nice to be able add additional columns such as os build, model, serial number etc.

Review Source

KB

Kathleen B.  
Business Development Manager  
Civil Engineering  
Used the software for: 2+ years

### "I love Zoho!"

February 10, 2025

5.0

Very good! My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do so.

Pros

The fact that it let me work seamlessly from home for the past five years when I needed to. I don't need to rely on someone being near my work computer to reboot or anything.

Cons

The "one auth" thing is a pain, really, but I understand that the security is important.

Review Source

tK

tim K.  
president  
Computer & Network Security  
Used the software for: 1-2 years

### "zoho assist is great "

April 19, 2025

5.0

fantastic experience all around . Better and easier than the competition and I've used them all.

Pros

Mac and pc work great. Better than go to assist . Easy unattended access to pc or mac

Cons

slightly more complicated to zoom to a resolution than other products but still workable

Review Source

RS

Rafael S.  
Leader  
Computer & Network Security  
Used the software for: I used a free trial

### "Nice experience for Zoho"

March 24, 2025

5.0

I am having an excellent experience so far as Zoho, I need a few more days to convince my manager to use it as a standard automated access software.

Pros

Fast, don't lock, had a great range of important features.

Cons

A little difficult to find all resources

Alternatives considered

[NoMachine](https://www.capterra.com/p/235126/NoMachine/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Zoho is faster, has more tools, and for the short time I used the general performance is better.

Review Source

RC

Ryan C.  
Family IT Guy  
Information Technology and Services  
Used the software for: 1-2 years

### "Family IT Guy"

June 28, 2025

5.0

I've used it at work and now personally. I think it is a great product and provides a lot of value when I need to assist my family

Pros

It is very easy to setup and get started. Within minutes I was able to start helping members of my family.

Cons

Adding new PCs could be a bit more intuitive. It felt like there were a couple of options. Having an easy button on the main dashboard would help

Switched from

[Google Drive](https://www.capterra.com/p/161425/Drive/)

Too hard to keep up to date and to install for client users

Review Source

MP

Mike P.  
IT Manager  
Education Management  
Used the software for: I used a free trial

### "Give it a try"

December 4, 2025

5.0

Overall it seams easy to use and the pricing for the service looks really reasonable. I would definitely recommend trying the free trial and decided for yourselves.

Pros

Easy to use as all tools are in one easy place to choose from and you don't have to install any software for attended sessions.

Cons

Drag and drop is not supported for file transfers in the main session and require you to enter file transfer mode.

Review Source

TK

Terence K.  
Executive  
Media Production  
Used the software for: Less than 6 months

### "Affordable Remote Access "

October 28, 2025

5.0

I've tried most of the well known services but Zoho has impressed me with value for money and stability.

Pros

Value for Money. Platform is user friendly and easy to navigate. Remote access and connection is always stable.

Cons

I have not come across any negative thing concerning the service. It ticks all the blocks for our needs.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

More features, options and affordability.

Review Source

VR

Verified Reviewer  
president  
Automotive  
Used the software for: Less than 6 months

### "Great deal, easy to use."

March 12, 2026

5.0

Fantastic

Pros

Very easy access... Very easy to use. I was sceptice at first, but now I think it's fantastic!!!!!!!!!

Cons

Nothing really

Review Source

AM

Alec M.  
Principal Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist - definitely worth the price"

November 28, 2024

5.0

I have not had any issues with Zoho Assist and it has saved me considerable time in supporting multiple remote server sites.

Pros

I like that I can have as required supporr session or have clie t installed to access servers at any time without user interaction.

Cons

Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

Performance, administrative overhead and fit and finish of produvt.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

LogMeIn pricing changed and product was not as reliable and harder to administer.

Review Source

KR

Katheren R.  
Office Manager  
Veterinary  
Used the software for: I used a free trial

### "Trail before purchase"

April 15, 2025

5.0

Good customer service. Love the reports you can pull for remote access. The 2 options of remote is nice too.

Pros

The reports and being able to see when someone logs in and for how long. But also the ease of being able to remote in!

Cons

I dont have anything to complain about right now. I have spoken with customer service when I had troubles and they guided me.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

It wasnt able to run reports and logging remote access

Review Source

AW

Andrea W.  
President  
Events Services  
Used the software for: 2+ years

### "expensive but usually stable"

February 18, 2025

3.0

a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes

Pros

unattended access is great, but client has a hard time installing for connection

Cons

difficulty for client to connect; screen lags on client's pc

Switched from

[Splashtop Business](https://www.capterra.com/p/254271/Splashtop-Business/)

did not like the features and it kept crashing

Review Source

JO

Julio O.  
Comercial Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist a great toot for remote support"

March 17, 2025

5.0

Unlike other remote support tools, with Zoho Assist we have managed to meet our customers' response times without the need for end-customer intervention.

Pros

The integration we have with the Desk module.

Cons

At first, we had a hard time understanding the difference between the remote support subscription and the unattended access subscription. But after a thorough review of the features, it became clear.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

price, features and the capacity to assist various session at the same time

Review Source

JP

Joshua P.  
IT Manager  
Building Materials  
Used the software for: 2+ years

### "Zoho assist is an invaluable tool for any IT administrator"

February 3, 2025

5.0

It's been excellent. I've been a subscriber for years and it's a huge time saver.

Pros

Ease of use and the ability to set up unattended access.

Cons

Honestly it works perfect for what we need it to do.

Review Source

SJ

Sanjay J.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Works so far"

August 29, 2025

5.0

Pros

Simplicity of app, multiple pc and connections allowed at same time, could be better, need more improvements

Cons

Keyboard caps lock status, the login always needs scan code which never works, also it’s annoying, there has to be simpler way,

Review Source

MB

Mike B.  
Remote Support Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Assist Works Great!"

February 3, 2025

5.0

Pros

Cheap in price compared to competitors. I originally came from TeamViewer and cannot be more happier for making the move. Remote connections are quick and stable. A good value for your time and money.

Cons

The cheaper plan allowed for more technicians. Otherwise no other issues.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost savings and easier to use then compared to TeamViewer.

Review Source

TN

Tayler N.  
Systems Engineer  
Religious Institutions  
Used the software for: 2+ years

### "Zoho Assist Review"

September 3, 2025

4.0

Pros

Once I have connected with my customer, it's easy to help them with their issue. I can even remain connected on the session if they need to restart their computer.

Cons

It's hard to initially get the customer connected to the call. Sometimes they don't have admin capabilities, and they need to download and install a program to connect to the session.

Review Source

JR

Jim R.  
Head of IT  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Team Zoho Assist"

February 4, 2025

5.0

This application allows for both traditional remote access for helpdesk type activities along with the unattended makes this a very robust tool at a resonable cost

Pros

I really like the unattended access that allows my access without have the users to download an agent... really helps with some challenging remote users

Cons

Really nothing at all. With the ability to create groups of users and assigning access to only specific machines really helps

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

cost and security vendor recommendation too

Review Source

NJ

Nithin J.  
Software Developer  
Information Technology and Services  
Used the software for: I used a free trial

### "Reliable, Secure, and Cost-Effective Remote Support for Growing Teams"

December 23, 2025

5.0

Pros

What stood out the most is its reliability combined with ease of use. Setting up unattended access is very straightforward, and once it’s configured, remote connections are fast and stable even on low-bandwidth networks.

Cons

Occasionally, the connection speed can be inconsistent when connecting to systems in certain regions, especially compared to top-tier competitors like TeamViewer in high-latency environments.

Review Source

AT

Aboo T.  
IT Manager  
Commercial Real Estate  
Used the software for: 1-2 years

### "Easy to use"

February 3, 2025

5.0

Very good, use it all the time, it is easy to use, uptime is great

Pros

Ease of use, cost is very good compared to other offerings.

Cons

Interface issue with full monitor revert back to original

Review Source

Sydney B.  
Information Technology Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "A Brilliantastic and Magnarvelous Remote Support and Remote Desktop Tool. "

September 24, 2024

5.0

My experience with Zoho Assist has been amazing and remarkable because it enables me to connect to remote devices quickly.

Pros

It enables ease of screen sharing.It is simple, fast and secure to access and control remote computers and other devices with Zoho Assist.It offers exceptional remote IT support.It is simple to share files using Zoho Assist.

Cons

I find it challenging to connect to remote computers when having unstable internet connectivity.

Review Source

PC

Patrick C.  
President  
Information Technology and Services  
Used the software for: 6-12 months

### "Awesome Remote Assistance App"

August 28, 2024

5.0

Overall my experience has been positive. The application itself is fairly stright forward. Remote requests were quite easy to set up when a client asked me for help. Setting up unattended access was a snap and really helps me look after my clients.

Pros

Although there is a desktop interface Zoho is mostly a web based application and that makes is wasy to use everywhere. I am often on the road and need to connecto to my client's computers so using a web based connection just makes things easier.

Cons

Getting into Zoho Assist has a bit of a learning curve and sometimes learning a new way of thinking has its challenges. Once you move around in hte app a bit you will start to see the logic in it.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

I thought that Zoho had the better pricing model than TeamViewer.

Review Source

KA

Karthik A.  
FOUNDER  
Computer Software  
Used the software for: 1-2 years

### "Zoho Assist is easy to use and cost economical"

February 18, 2025

5.0

Easy to use and no major issues. Cost economical for a small business like mine

Pros

Ease of use - no client required just a browser is required. Also for unattended use it was quick to deploy

Cons

Earlier had issues with sending ctrl-C etc now resolved. They used to have earlier raspberry pi included but now made part of pro plan

Review Source

JN

Jesus N.  
MR  
Accounting  
Used the software for: Less than 6 months

### "Top software "

December 3, 2025

5.0

Pros

top software very happy good relation cost benefit, look forward for more updates in the futures. ...

Cons

maybe a little more personalization in the company part, i would like zoho to work from behind. hope

Review Source

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