# Page 8 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 8 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 176-200 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GS

Gagandeep S.  
Technical Support Manager  
E-Learning  
Used the software for: Less than 6 months

### "Zoho Assist is a reliable and user-friendly remote support and access solution"

April 22, 2025

5.0

Zoho Assist is a reliable and user-friendly remote support and access solution, We are happy to use Zoho Assist, it perfectly fits our requirements. We are using Unattended Remote Package it comes with tons of inbuilt tools to run remotely.

Pros

\- Unattended Remote Support Option with Unlimited Agents. - Quick to set up and connect with remote devices. Works well for both on-demand support and unattended access. - Supports Windows, macOS, Linux, Android, and iOS, which is great for diverse environments. - File transfer, chat during sessions, screen sharing, reboot-and-reconnect — all work smoothly. - No need for end users to install heavy software — just a link via email or chat gets the session going.

Cons

Some features are nested within menus, so it might take a few sessions to get familiar.

Review Source

SB

Stu B.  
President  
Hospitality  
Used the software for: 2+ years

### "Excellent support tool"

February 7, 2025

5.0

Have been using Zoho Assist for 3 years now. other products got too costly; this has filled a great niche for me.

Pros

its fast, simple, great to use. the end user has very little to do on the other side as well.

Cons

No "drag and drop" or copy and paste for file transfer.

Review Source

GM

Gary M.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Review of Zoho Assist"

August 25, 2025

5.0

I have had good experience overall with using the Zoho Assist software. It has worked consistently. I have not had to contact their support yet.

Pros

This product works well consistently. I found that it connects without issues all the time. The user interface is intuitive.

Cons

I found that the connection to the other computer sometimes lags in speed. This can be quite frustrating.

Review Source

PM

Paul M.  
Owner  
Information Services  
Used the software for: 1-2 years

### "Zoho Assist is for you"

November 27, 2024

5.0

Great love it easy to use use I said, try for your self!

Pros

It is very easy to use and the price is great, I have 25 unintended computers for $100 a year. Price beats all the other remote support companies!

Cons

Works great been using it for years without any problems

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Cost was out of hand with them, there price just keep going up every year

Review Source

DF

Dennis F.  
Director  
Construction  
Used the software for: 2+ years

### "Zoho Assist Review "

August 28, 2025

5.0

Great easy to use product for remote access, well supported, simple to use, great customer support if any issues arose

Pros

Value for money Remote Access Ease of use Customer Support Ease of connection Few if any connection issues

Cons

Nothing

Review Source

JG

Javier G.  
Manager IT  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Great Remote Support Assistant "

November 22, 2024

5.0

In general is a great software, no need to install in computer, access anywhere you are, clomplete tools.

Pros

\- Easy to use - Easy implementation - Complete Remote Support tools - Easy for clients to understand how access to the support

Cons

\- Mac users have to improve skills to give access - Time of contact short

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Is easy to use for clients and technical support

Review Source

CS

Chase S.  
President  
Accounting  
Used the software for: Less than 6 months

### "Zoho review"

February 2, 2026

5.0

Zoho is good. What you get for the price is pretty tough to beat. I think the only tools that can beat it are 200+ per month for one user.

Pros

Simplicity is great. I find it very quick and easy to access on both the client side and the user side.

Cons

Nothing to note so far honestly. I haven't use all the features yet but so far I haven't had an issue with anything.

Review Source

DL

Dan L.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "Great Remote support tool"

February 15, 2025

5.0

Overall, the software is very easy to use, allowing customers to get remote support without needing to install anything. However, it can be costly and sometimes feels clunky due to the abundance of options available.

Pros

Very easy to use, customers can get remote support without installing software

Cons

Can be costly and clunky with too many options

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

no download needed was the highlight of this product, making it much simpler for the end user looking for support

Review Source

AT

Aaron T.  
IT and Marketing Officer  
Construction  
Used the software for: Less than 6 months

### "Zoho assist, a fantastic option for remote help!"

September 4, 2024

5.0

Positive. I’ve been using Zoho Assist for a while now, and it’s honestly been a huge help for our business! As an HVAC company with users spread out across different areas, I often need to troubleshoot and manage remote systems, and Zoho Assist has made that so much easier. The unattended access feature is a game-changer—it lets me handle issues and do maintenance even when the user isn't around, saving me a ton of time. The security features are rock solid, too. With encryption and multi-factor authentication, I know our data is safe. Plus, the fact that I can use it across different platforms is a huge bonus. One of the best parts is how simple it is to use. The real-time chat and screen-sharing features make working with clients super smooth, especially when I use a an app like FaceTime or Team to compliment the experience. Overall, Zoho Assist has really helped us step up our game, making our work more efficient. If you’re looking for a reliable, secure remote access tool, I’d definitely recommend giving it a try!

Pros

Easy to use for both myself and my users.

Cons

At times the admin features goes awry, and we have to wait for the system to reset.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Reason for choosing Zoho Assist

IT was very expensive, and we did not like the feature set as much. Google Workspace was becoming unreliable.

Review Source

JF

Joe F.  
IT Supervisor  
Mental Health Care  
Used the software for: 2+ years

### "Zoho saves the day"

May 27, 2025

5.0

Pros

I use Zoho Assist to quickly access a remote pc. This allows me to provide the best possible support for my users.

Cons

I don't have any major gripes. I wish it worked with tablets, such as Amazon fire, with complete unattended access. I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason.

Review Source

RP

Ronny P.  
Administrator  
Education Management  
Used the software for: I used a free trial

### "BaNeTheKiNG REVIEW.. It Better Than Others..!!"

December 29, 2024

5.0

its great, it easy and foremost, it way better than the other software

Pros

its really-really meets my requirement about how to use my desktop as tools to review and makes changes in my clients laptops.. its best ever..!!

Cons

none..!! its really great.. i think even better than other software

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

i need the more cheap software for my application usages

Review Source

SB

Scott B.  
President  
Retail  
Used the software for: 2+ years

### "Remote access "

November 27, 2024

5.0

I’ve used this for several years accessing my Quickbooks from my desktop at my Corp office

Pros

Great flexibility to access my main computer from remote

Cons

I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports.

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

Changed my email platform to Zoho so moved everything over.

Review Source

LB

Larin B.  
Analyst  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Zoho assist is awesome"

December 8, 2025

5.0

I love it and continue to use it frequently as my daily access to users offsite workstations. its made my job so much easier.

Pros

Super fast customer support and service that continues to provide the utmost care and love when resolving issues.

Cons

hard to say, I do think the pricing could be a little more competitive. I also think the trail could be extended a little llonger

Review Source

hA

higgins A.  
Accountant  
Alternative Dispute Resolution  
Used the software for: I used a free trial

### "Reliable Remote Support With Minor Drawbacks"

February 6, 2026

5.0

Pros

I loved how easy Zoho Assist is to use, with fast remote access, reliable connections, and strong security features.

Cons

Occasional lag on slow networks, limited customization, and some advanced features take time to learn.

Review Source

JL

Jasson L.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Really, give Zoho a try, its pretty cool."

April 1, 2025

5.0

they were nothing but helpful, I appreciate how they empower businesses with their software

Pros

The fact that they stand behind their product enough to offer a free trial, so that users can see the benefits it offers.

Cons

the ease of integration into my website, and the simplicity of the software

Review Source

DT

Daniel T.  
IT Engineer  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "A very useful piece of software that does not cost the world "

January 29, 2025

4.0

Very positive overall experience with zoho assist. It was a great help when we had to work remotely and I have kept using it

Pros

The run as admin feature makes installing software remotely very simile and convenient

Cons

Occasionally it will crash and we have to start the process again

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Price point and we were using other Zoho products

Review Source

LM

Luca M.  
Manager  
Wholesale  
Used the software for: Less than 6 months

### "Excellent Product"

June 19, 2025

5.0

Pros

Unattended access features, quick and stable connections, lots of features to keep my technician happy.

Cons

Nothing, the product suits all my needs and I have no issues with it. Pricing is very reasonable, no concerns.

Review Source

AP

Amanda P.  
IT Help Desk  
Machinery  
Used the software for: 6-12 months

### "Zoho Assist Review"

October 29, 2024

5.0

It has been a great tool to use and connects quickly.

Pros

Easy to install and configure. Deployment took less than 10 minutes for 50+ machines. I can switch between monitors within seconds.

Cons

It would be nice if the chat box didn't pop up automatically.

Alternatives considered

[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/)

Reason for choosing Zoho Assist

The demo from Zoho made it an easy choice.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Pricing and it wasn't easy to update clients.

Review Source

AT

Ali T.  
Engineer Manager  
Computer Software  
Used the software for: I used a free trial

### "Excelent assist zoho"

March 18, 2026

5.0

Pros

Remote assist to computers, facilitie of use and that we can send email with installator without user install anything

Cons

I think will be that prices are elevated, if I only want zoho assist with privilege elevated, I has to pay for everything else that I do not need

Review Source

RF

Rodrigo F.  
IT Manager  
Financial Services  
Used the software for: I used a free trial

### "Zoho Assist Experience"

January 23, 2025

4.0

Overall, Zoho Assist has been a valuable tool for remote support. Despite occasional connection issues, its features have significantly improved our ability to assist clients effectively.

Pros

The remote access feature is user-friendly and efficient. It really helps in resolving issues quickly.

Cons

Sometimes the connection can be a bit unstable, leading to interruptions.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Because the others is very expensive and slow.

Review Source

DZ

DANIEL Z.  
Sistemas  
Hospitality  
Used the software for: 6-12 months

### "Aplicativo Muy Bueno"

December 2, 2024

5.0

Muy Bueno, excelente modalidad es una herramienta muy completa

Pros

Amigable es muy bueno, herramienta con la cual puedes manejar tus equipos

Cons

N/A hasta el momento el aplicativo no ha fallado

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Costo y beneficio la oferta de zoho estaba mas economica

Review Source

JC

Jonathan C.  
Director  
Hospital & Health Care  
Used the software for: I used a free trial

### "Review by Health On The Hill"

July 10, 2025

5.0

Pros

The logical layout of their screen and the simplicity of unattended access of our business computers.

Cons

The complexity of options available, as we were only interested in a simple solution for a small number of computers.

Review Source

PC

Philip C.  
CEO  
Computer & Network Security  
Used the software for: 6-12 months

### "Reliable and Cost-Effective Remote Support Solution"

January 5, 2025

5.0

My overall experience with Zoho Assist has been positive. The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface. Setting up remote sessions is quick and straightforward, which has been a major advantage in providing efficient support to clients.

Pros

The interface is user-friendly and intuitive, making it easy for both technicians and end users to navigate.

Cons

The free version has limited functionality, which might not be sufficient for small teams or businesses.

Review Source

IM

IJAS M.  
IT Infrastructure Manager  
Hospitality  
Used the software for: I used a free trial

### "HB Brands Review"

March 17, 2025

5.0

Awesome product, we were used TeamViewer In the last 5 years, This year replaced with Zoho Assist

Pros

Easy to Manage and Connect SSO available Can see all together

Cons

Remote keys work only in Native Windows client only

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Because of Pricing and Support, also the way of handling customers

Review Source

Schuyler T.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "I love Zoho Assist!"

November 26, 2024

5.0

Everything has been great. The product is good and the price rocks.

Pros

Ease of use and how easy it is for the client.

Cons

I don't have really any cons. I feel like the product is awesome.

Review Source

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