# Page 9 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

---

Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 27th, 2026

# Page 9 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 201-225 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

Dave B.  
Director  
Telecommunications  
Used the software for: Less than 6 months

### "Happy Customer"

March 14, 2025

5.0

Very good so far. service works really well and tools / feature help get the job done.

Pros

that it links into ZoHo Desk to make remote access with customers very easy

Cons

Not sure yet, seems better then our Team Viewer solution

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

So everything works together and we have saved some money

Review Source

CS

Carlos S.  
CEO  
Computer Networking  
Used the software for: I used a free trial

### "Zoho desk + assist"

April 10, 2025

5.0

It's good but i'm new on zoho, but I like so far

Pros

It's easy to use and mu team like too. Recommended

Cons

fast and easy to use, we use at 1 monthy

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

convert to use all in zoho, and I need write more.

Review Source

AV

Anto V.  
System Administrator  
Wholesale  
Used the software for: Less than 6 months

### "Best remote assistance "

November 27, 2024

5.0

Really good product for IT support team and signage displays.

Pros

Easy deployment and multiple deployment options that suits all type of environments

Cons

The desktop plugin is very slow launching so it's good to use web version

Switched from

[Heimdal Remote Desktop](https://www.capterra.com/p/248027/Heimdal-Remote-Desktop/)

It came bundled with EDR and most of the time the client system showing offline because the service not started

Review Source

rC

rafael C.  
Technical Support Analyst  
Computer Hardware  
Used the software for: I used a free trial

### "Good software to offer remote support for companies"

November 12, 2024

5.0

Software helps a lot in the support I offer to my customers, making my service provision even more professional.

Pros

It has several business features for remote support, and accepts a monthly payment format and not just an annual one, which is very advantageous for those who do not have long contracts.

Cons

bussiness features and monthly payment format.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Monthly Payment Method and bussiness features

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Monthly payment method that facilitates in case of shorter contracts

Review Source

SM

Shazam M.  
Network Administrator  
Construction  
Used the software for: I used a free trial

### "review of zoho assist"

March 22, 2025

5.0

my overall experience with the software has been a good one

Pros

it is one of the best remoting software available on the market

Cons

the limit of the free version in terms of the time period

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

it limited the time i had to do a remote session

Review Source

KG

Koogentheren G.  
MD  
Computer & Network Security  
Used the software for: I used a free trial

### "Soho Remote assist"

December 9, 2024

5.0

Overall, I am very happy with the applicaion

Pros

Easy to deploy and the Mangement interface is very interactive.

Cons

Sometimes it takes a while to connect to the endpoint.

Review Source

EB

Elton B.  
Sys Admin  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho is everything I needed"

April 25, 2025

5.0

User friendly interface, so use was very easy and intuitive. Customer service was great, very knowledgeable and quick to respond.

Pros

Seamless access with no hiccups, and user friendly interface

Cons

I encountered no cons while using the zoho assist trial for unattended access. This gave me everything that was looking for with a remote access tool.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The product was good for my needs but their cost became unmanageable

Review Source

VC

Vinicius C.  
Gestão de riscos de TI  
Automotive  
Used the software for: Less than 6 months

### "The best plataform of acess and suport"

January 30, 2025

5.0

Ótima ferramenta, deu para testar todas as funcionalidades e aproveitar bastante.

Pros

Fácil instalação, diversas funcionalidades, suporte rápido.

Cons

Algumas funcionalidades só conseguimos comprando o produto.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Ferramenta não oferece gravação em nuvem.

Review Source

PS

Peeyush S.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "Best Assist Tool Ever"

January 19, 2025

5.0

I am happy with the services with zoho assist.

Pros

I am using zoho for couple of months and I am happy with the services provided by them. This is very easy to use and fulfil all your needs.

Cons

No issues faced yet using zoho assist. Overall good

Switched from

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

Easy to use and affordable one , gotoasisst is much costlier than zoho

Review Source

CG

Chris G.  
Owner  
Computer & Network Security  
Used the software for: 6-12 months

### "Zoho Assist is great"

February 7, 2025

5.0

I love the software and it works with my business.

Pros

I like being able to remote in and it be user friendly.

Cons

So users do have an issue finding the download file, but really a users error.

Alternatives considered

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

Reason for choosing Zoho Assist

Zoho was intergraded in to Spiceworks and that is why I used it.

Review Source

MÇ

Melih Ç.  
General Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "We improved our way of the work with Zoho Assist"

September 24, 2024

5.0

Pros

Being able to work at one place accross other Zoho applications. Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration.

Cons

Being able to make multiple sessions at one time & unattended access feature

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Zoho has native connection with its other applications

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

For being able to work with our entire operation platform, Zoho.

Review Source

LR

Luc R.  
Support analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Good integration to Zendesk and easy to use."

December 12, 2024

5.0

Generally pleased because of Zendesk integration and ease of use.

Pros

Easy and straightforward to use. Good integration with Zendesk.

Cons

Challenges when trying to use multiple sessions simultaneously. A bit more confusing then... hard to determine which session is which because session IDs are not shown in remotes.

Review Source

AM

Anderson M.  
Computer Engineer  
Executive Office  
Used the software for: I used a free trial

### "Overall it is an application worth having in the company"

April 3, 2025

5.0

Overall it is an application worth having in the company

Pros

The practicality and ease of use of the application, both for the user to install and for the technician to connect to the equipment.

Cons

At the moment I have no problems whti this

Review Source

NM

Nawid M.  
Deputy Director of IT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zoho for NACHC"

March 28, 2025

5.0

Pros

All I can say is that, its the best remote app and I am very happy to switch from GoTo Assist to Zoho

Cons

There is nothing that we do not like. We like it so very much so far.

Review Source

SL

Sylvain L.  
Computer Tech.  
Computer & Network Security  
Used the software for: 6-12 months

### "My 20 years experience of remote acces software."

August 2, 2024

4.0

I have been using Splashtop, Teamviewer, Logmein and VNC. For the pass 20 years as tools for remote access to my customers' computers. It's been a few months with Zoho Assist and the switch seem to be my next solution.

Pros

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Cons

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Price, compatibility, ease of use, stability of the connection.

Switched from

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Compatibility issue with Linux, more devices on Assist then Splashtop

Review Source

AP

Anthony P.  
Manager  
Construction  
Used the software for: Less than 6 months

### "Worth the Switch"

December 31, 2024

5.0

We've been using Desk for a year+ now and loved it. Switched from a competitor for our Assist product and we've been happy.

Pros

Easy to use and understand. Allows for easy deployment.

Cons

The pricing can be a bit confusing if you purchase only unattended licenses. Otherwise, it's easy.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

The cost was a big reason and then having it all under one roof with our Desk software.

Review Source

RC

Richard C.  
Director  
Arts and Crafts  
Used the software for: I used a free trial

### "Brilliant first time!"

July 16, 2025

5.0

I was amazed at how easily it worked first time, and fast as well. I'm in France, accessing a computer in Adelaide, Australia. I could operate the pointer quite smoothly. Everything very responsive.

Pros

Easy to use, worked first time, brilliant technical assistance in my language, works smoothly and quickly

Cons

Slight problem logging in to Unattended Access, but was resolved quickly. Not sure why there was a problem.

Review Source

MS

Michael S.  
Sr. Manager IT and Analytics  
Building Materials  
Used the software for: 1-2 years

### "Great Product!!"

November 27, 2024

4.0

Assist has been great. It's easy to use, has all the additional features I want in a quick assist platform, and is very easy to install and manage,

Pros

Very easy to install and use. Super simple interface so you are never looking for what you need.

Cons

I have no real issues with Assist. It has done everything that we need it to.

Alternatives considered

[Take Control](https://www.capterra.com/p/242258/Take-Control/)

Reason for choosing Zoho Assist

Better pricing and unattended access were the deciding factor.

Review Source

Alain P.  
Director  
Computer Software  
Used the software for: 1-2 years

### "Good work - very good tool"

January 8, 2025

5.0

Manage many customers and their desktop remotely all over the word easily.

Pros

Quick to start, easy to use, no bugs at all.

Cons

The capability to use with one more user, rarely, is not available, and to use on different machines.

Switched from

[Mikogo](https://www.capterra.com/p/42928/Mikogo/)

A very bad support and too much bugs with no feedback.

Review Source

CB

Cornelius B.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Best Unattended Access"

November 26, 2024

5.0

Overall experience is top tier compared to competitors.

Pros

Excellent unattended access option for any IT department within organization.

Cons

Unable to have Department Groups option unless Enterprise plan is chosen.

Review Source

CS

Cody S.  
Sysadmin  
Information Technology and Services  
Used the software for: I used a free trial

### "Easy to use, budget friendly, awesome!"

August 1, 2025

4.0

Pros

Ease of use and value for the money. Dashboard is well presented and mavigation is easy. App itself works very well and hasnt hiccuped yet.

Cons

There is currently no mobile app, but that normally wouldnt be a deal breaker for most people. Website also isnt 100% mobile friendly

Review Source

DT

David T.  
Director of Production  
Religious Institutions  
Used the software for: 1-2 years

### "Love using Zoho Assist"

August 27, 2024

5.0

I was using teamviewer for years and just struggling to connect quickly and securely. My colleague showed me Zoho assist and immediately knew this was what I needed to be using. I use it for multiple clients and have it on dozens of machines. It connects quickly and securely and doesn’t drop out. Love using Zoho Assist.

Pros

I’ve used multiple services like Zoho Assist and this is the most reliable service. No hassle. Easy to use.

Cons

It does cost a little more than other services, but it’s worth it.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer was not connecting efficiently. Was constantly dropping out. Started telling me that PCs weren’t online when they were

Review Source

PA

Patricia A.  
Accountant, tax preparer etc  
Accounting  
Used the software for: I used a free trial

### "Zoho review"

January 25, 2025

3.0

Fair to Good I like that i actually login to the program I am using

Pros

That I could work on a return and when I get to office its ready to print or whatever needs done

Cons

I have to leave my computer on at office

Review Source

AB

Aron B.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Assist Is Great"

January 13, 2025

5.0

Very great product, has good web interface for when you have to jump on a computer that doesn't have the tech terminal installed.

Pros

It is very easy to install unattended access. To have a customer connect was a breeze, only a couple of steps.

Cons

Trying to manage unattended access computers was complicating.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Zoho was more cost effective and had a easier way of navigating.

Review Source

AL

Ashley L.  
IT Infrastructure Manager  
Construction  
Used the software for: 1-2 years

### "Impressed with the tool"

July 23, 2024

5.0

One of the most impressive aspects of Zoho Assist is its quick implementation. It takes only a few minutes to get it up and running. The installation process is streamlined as we used Intune to push it out to all devices. This rapid deployment means that our business can start benefiting from remote support capabilities without any significant downtime or disruption from moving away from Teamviewer.

Pros

Sessions are stable, with minimal lag, ensuring that support tasks can be carried out efficiently. We liked the ability to file transfer, screen sharing, and chat, which enhance the overall support experience. Especially when users are having issues with Teams etc where the normal modes of communication don't work.

Cons

Occasionally we don't get a connection to the end user first time. This is usually due to the device needing a reboot.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

ZA was substantially cheaper than Teamviewer, whilst also adding a lot of extra features and quality of life improvements.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.