--- title: "Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/112011/Zoho-Assist/" page_type: "product" language: "en" --- # Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Assist ## What is Zoho Assist? Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. ## What is Zoho Assist used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 1,489 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Intuitive and accessible interface Reliable remote support solution Occasional lag and slow connections Cumbersome multi-monitor management Starting price ₹480 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Remote Support / 2026 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... - ITSM / 2025 Our "Best of" badge program showcases products with the highest ratings... - Remote Support / 2026 - Screen Sharing / 2026 Do you work for Zoho Assist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoho.com&name=Zoho Assist) Rating Breakdown 4.7 +− Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.6 Rating Breakdown 4.7 Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.6 ## Zoho Assist Reviewers Verdict Updated August 2026 AI summary - Zoho Assist is well-suited for IT teams, MSPs, and small businesses needing reliable remote support and unattended device access. - Users most consistently value its straightforward deployment, integration with other Zoho tools, and accessible remote support features. - It enables teams to resolve issues quickly, manage distributed devices, and reduce on-site visits through easy remote sessions and unattended access. - Some key downsides are occasional lag, awkward multi-monitor handling, inconsistent shortcuts, and certain advanced features limited to higher-tier plans. - It fits best where ease of use, Zoho ecosystem integration, and simple support workflows matter, but may fall short for advanced customization or intensive multi-screen environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho Assist 4.7 (1,489) VS. [4.7 (24,198)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price ₹480 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (1,485) Ease Of Use 4.6 (11,623) Value For Money 4.7 (1,368) Value For Money 4.5 (8,222) Customer Service 4.6 (1,245) Customer Service 4.4 (7,514) ## Zoho Assist alternatives [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (3,473)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (797)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (457)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) ## FAQs about Zoho Assist Overview ### What problems does Zoho Assist solve? Zoho Assist solves slow, travel-heavy IT support by enabling fast remote troubleshooting, unattended maintenance, file transfer, and user guidance across Windows, Mac, Linux, iOS, and Android. IT teams, MSPs, help desks, consultants, and distributed operations staff benefit most when supporting non-technical users, remote employees, multi-site offices, and after-hours system upkeep. Answer based on 736 reviews Overview ### Which roles and teams benefit most from Zoho Assist? Zoho Assist is most used by IT managers, administrators, technicians, and consultants who need secure remote access for troubleshooting, device maintenance, and user support. Business owners, CEOs, presidents, and directors benefit from faster issue resolution, lower support overhead, and easier oversight of distributed systems, employees, and client environments. Answer based on 1473 reviews Overview ### What company size and industries is Zoho Assist built for? Zoho Assist is built mainly for small businesses, which make up 88% of reviewers, especially Information Technology and Services at 25%. It serves outsourced IT and MSP support, IT support, and customer help desks, with additional fit for Computer Software and Computer & Network Security companies, each at 7%. Answer based on 1481 reviews Features and Usability ### What are the key features of Zoho Assist? Zoho Assist offers core remote support features like remote access/control, unattended access, browser-based session launch, and mobile access. Reviewers also highlight differentiators such as real-time chat and audio calls, file transfer, annotations, session recording, and security controls including two-factor authentication, SSL security, and access permissions. Answer based on 457 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho Assist offers paid plans from ₹480/month for Standard or Unattended Access, with Professional at ₹720 and Enterprise at ₹1120. A free version and free trial are available. Reviewers often cite flexible licensing and good value, though some found the free version limited and plan differences between Remote Support and Unattended Access confusing. Answer based on 447 reviews Integrations ### Which third-party tools and platforms does Zoho Assist integrate with? Zoho Assist integrates with 10 third-party tools, with reviewer-confirmed connections to Zoho Desk, Zoho Books, Freshdesk, Jira, ManageEngine ServiceDesk Plus, Microsoft 365, Zoho CRM, and Zoho SalesIQ. Catalog integrations also extend to Slack, Microsoft Teams, ServiceNow, Zendesk Suite, and Google Workspace for help desk and collaboration workflows. Answer based on 99 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoho Assist? Zoho Assist is generally quick to onboard, with many technicians, beginners, and remote users getting started with little or no training. It offers in-person training, live online sessions, webinars, documentation, and videos. Nontechnical users and admins handling advanced settings, plans, or feature differences may need more time and formal instruction. Answer based on 42 reviews Getting Started and Support ### What customer support options does Zoho Assist offer, and how do users rate the experience? Zoho Assist offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, technical, and helpful, with quick follow-up through chat and email. Some report slower replies, difficulty finding support information, and occasional frustration when troubleshooting more complex issues. Answer based on 577 reviews Security ### How does Zoho Assist handle data security and access control? Zoho Assist uses encryption, including end-to-end and SSL-encrypted sessions, plus multi-factor authentication, SSO/Azure AD login, role-based access, session permissions, and user-approved attended access. Reviewers also mention session recording, chat transcripts, and access reports for accountability. Some note approvals, UAC elevation, and login flows can feel cumbersome or inconsistent. Answer based on 167 reviews ## Who uses Zoho Assist? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 239 Most reviewers indicate ease of use streamlines daily tasks, requiring minimal training and simplifying workflows. Vijay K. Manager, 51 - 200 employees. "Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system." Occasional lag and slow connections 48% negative reviews out of 128 Some reviewers report intermittent latency, slower response times, and inconsistent performance, especially on weaker networks. Steven C. Installation Tech, 11 - 50 employees. "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." Reliable remote support solution 95% positive reviews out of 226 Most reviewers describe remote support as dependable, secure, and efficient for assisting clients across various platforms. Oliver B. Finance, 11 - 50 employees. "The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies troubleshooting." Cumbersome multi-monitor management 64% negative reviews out of 61 Most reviewers indicate managing multiple screens is inconvenient, with awkward switching and inconsistent display adjustments. Kristofer J. Manager, 2 - 10 employees. "It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen." Quick and flexible deployment 94% positive reviews out of 93 Most reviewers report deployment is straightforward, allowing rapid setup and easy agent installation across environments. Marc W. Snr IT Director, 51 - 200 employees. "We deployed this through Intune and now we can connect to all machines without needing the end user to be present." Inconsistent shortcuts and clipboard 71% negative reviews out of 31 Most reviewers report unreliable keyboard shortcuts and clipboard functions, causing workflow interruptions and user frustration. James T. Owner, 2 - 10 employees. "Sometimes, there are some glitches to where certain keystrokes won't be passed. " ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of Remote Support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Zoho Assist supports all three of the features reviewers consider most important: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage user access securely, and maintain always-available device connectivity, allowing teams to provide faster support and keep systems running with less disruption. Remote Access/Control 4.8 (800) 87.00% of 800 reviewers that rated this feature as important or highly important Zoho Assist offers secure, responsive remote control for PCs and mobile devices. Users think it’s easy to use, reliable, and supports multiple platforms. Reviewers highlight cost savings, quick connections, and effective troubleshooting, though some note mobile version bugs and unclear install instructions. Access Controls/Permissions 4.7 (443) 81.26% of 443 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.8 (431) 80.05% of 431 reviewers that rated this feature as important or highly important With this capability, you can remotely access and manage devices anytime without user involvement. Reviewers appreciate its reliability, ease of setup, and time-saving benefits, especially for after-hours maintenance and support. Some users mention it integrates well with MS, WordPress, and Cpanel. Chat/Messaging 4.5 (39) 74.36% of 39 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Screen Sharing 4.7 (496) 70.77% of 496 reviewers that rated this feature as important or highly important It gives you the ability to view and control remote screens, which helps resolve issues and train users efficiently. Reviewers indicate it’s easy to use, works well even with multiple monitors, and remains responsive in low bandwidth, though occasional glitches with multiple screens are noted. File Sharing 4.4 (289) 55.36% of 289 reviewers that rated this feature as important or highly important You can quickly transfer files during remote sessions, making updates and troubleshooting easier. Reviewers appreciate the straightforward process and secure transfers, though some say the interface could be more intuitive and mention occasional slowness or confusion for clients. Zoho Assist 68 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Availability Indicator: Indication whether a resource is available or protected from allocation - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Email Reminders: Reminders sent via email - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - File Sharing: You can quickly transfer files during remote sessions, making updates and troubleshooting easier. Reviewers appreciate the straightforward process and secure transfers, though some say the interface could be more intuitive and mention occasional slowness or confusion for clients. - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - HD Audio/Video: High-definition audio and/or video capabilities - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Screen Sharing: Share screens from your tablet or smartphone - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: This aspect helps you communicate instantly with clients during remote sessions. Some reviewers find it convenient for sharing instructions and reducing phone use. Users say it’s simple and effective, but a few mention latency and wish for capabilities like voice support or better integration. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recording: Record live video calls to play later - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Zoho Assist offers secure, responsive remote control for PCs and mobile devices. Users think it’s easy to use, reliable, and supports multiple platforms. Reviewers highlight cost savings, quick connections, and effective troubleshooting, though some note mobile version bugs and unclear install instructions. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Support: Provide support to your customers and employees remotely over a shared network - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Mirroring: Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: It gives you the ability to view and control remote screens, which helps resolve issues and train users efficiently. Reviewers indicate it’s easy to use, works well even with multiple monitors, and remains responsive in low bandwidth, though occasional glitches with multiple screens are noted. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: With this capability, you can remotely access and manage devices anytime without user involvement. Reviewers appreciate its reliability, ease of setup, and time-saving benefits, especially for after-hours maintenance and support. Some users mention it integrates well with MS, WordPress, and Cpanel. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files --- Get Advice We can help you find the software with the features you need. Features 4.6 (1,480) 4.6 Based on 1,480 reviews ## Pricing Value for money 4.7 (1368) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/) Standard ₹480.00 Flat Rate,Per Month It includes: - 2 Simultaneous Sessions - All in Free Edition + - Custom Report - File Transfer - Import Google Contacts - Multi Monitor Navigation - Reboot and Reconnect - Screen Capture - Send Ctrl+Alt+Del - Session Transfer - Voice Chat - Zendesk Integration Professional ₹720.00 Flat Rate,Per Month It includes: - 4 Simultaneous Sessions - Advanced Reports - All in Standard Edition + - Android) - Custom Email Templates - Mobile Apps (Ios - Rebranding - Schedule Sessions - Screen Sharing - Session Notes Enterprise ₹1,120 Flat Rate,Per Month It includes: - 6 Simultaneous Sessions - All in Professional Plan + - Annotation - Contacts Management - Custom Domain Mapping - Customer Widget - Departments - Remote Printing - Service Queue - Session Audit - Session Recording - Video Chat Standard (Unattended Access) ₹480.00 Usage Based,Per Month It includes: - All in Free Edition + - Bulk Deployment - Computer Grouping - Custom - Custom Reports - Email - File Transfer - Group Permissions - Mobile Apps for the Technician - Multi-Monitor Navigation - Nlimited Technicians) - Remote Power Options - Screen Capture - Session Confirmation - Templates - Voice Chat - Wake on LAN Professional (Unattended Access) ₹720.00 Usage Based,Per Month It includes: - Advanced Reports - All in Standard Edition + - Annotation - Bulk Deployment via Distributor - Chat - Custom Domain Mapping - Departments - Diagnostic Tools - Mobile and Iot Devices - Rebranding - Remote Print - Session Recording - Video Value for money 4.7 (1,368) 4.7 Based on 1,368 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1245) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,245) 4.6 Based on 1,245 reviews ## User reviews Overall rating 4.7 Based on 1,489 reviews Filter by rating 5(1138) 4(307) 3(33) 2(7) 1(4) Mentioned topic Sorted by most recent SJ Stephan J. SysAdmin Consumer Services ### "Good value with very little compromise" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 14, 2026 Pros Setup is very straight forward, especially for small teams. For features available compared to cost, it is very well priced compared to others. Cons The layout of devices dashboard could use improvement. As we continue to add more devices sorting through them becomes difficult. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Cost was the initial deciding factor. As we required more functionality we could not justify the premium for the features. Once we compared product features, the savings and workflow improvements cemented the decision to switch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD McCain D. IT Financial Services ### "Does what it promises, can't ask for much more." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2026 Already got value out of it and people like me more, so I can't complain there. Especially helpful with people who aren't tech-savvy and don't understand typical UI terms, and don't know what a "hamburger" menu is. It's so much smoother for me to just go in and click on things myself, as if I was sitting at the desk next to them. Pros Definitely how responsive and easy to set up it was. Being able to chat with users on screen is especially handy. Cons Wish tracking devices/organizing them was a little easier/more customizable. It can get a little confusing when you have a small fleet of devices, and if you haven't already gotten a system to connect a device in the web app to a physical object, it can be a bit troublesome. Would love to see more information like quick little notes, and a way for end-users to raise a flag so I can see it in the device directory. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Charith D. IT Infrastructure Executive Business Supplies and Equipment ### "Convenient Solution for Everyday IT Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2026 Overall, my experience with Zoho Assist has been positive. It is a reliable tool for remote IT support and allows us to troubleshoot user devices without needing to be physically present. The Remote Access performance is generally good, and the software is easy for both technicians and end users to work with. Customer Support has also been helpful when assistance is required. Regular Software Updates and improvements would further enhance the product and address some of the minor issues. Pros Zoho Assist is very easy to use and provides reliable Remote Access for day-to-day IT support. The interface is straightforward, and features such as unattended access and file transfer make remote troubleshooting much easier. The Ease of Use and overall Value for Money are particularly good compared with similar remote support solutions. Cons Occasionally, there can be Connection Issues, especially when network conditions are not ideal. There are also some minor Bugs and Issues that could be improved. More advanced customization and reporting options would also be useful for larger IT teams. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing Zoho Assist We chose Zoho Assist mainly because of its Value for Money, Ease of Use, and strong Administrative Access features. It provides the remote support capabilities we need at a reasonable cost, while the simple interface makes it easy for technicians to manage remote sessions. The administrative controls also allow us to manage users, technicians, permissions, and remote access efficiently, making it a practical choice for our IT support requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Edward G. Software Support Telecommunications ### "ZohoMan: A1 Customer Care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 10/10, great for customer care. I would reccomend this for all tech support employees. Teamviewer could be a bit expensive. Pros I love how quick and receptive the app is! It's very convenient for our customers to connect. It also is great for my coworkers Cons Not having an software app kid of sucks but I look past it. The software app aspect would just make things go a bit swifter. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Wayyy too expensive, and way too many stipulatiopns within their product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Artur W. Lead Engineer Information Technology and Services ### "Reliable, feature-rich remote support tool with excellent value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 7, 2026 We have been using Zoho Assist as our primary tool for remote support and unattended system maintenance. It handles both quick on-demand troubleshooting for end-users and background administration of unattended machines across different networks reliably. Connection stability is solid, session initiation is rapid, and the web interface is clean and intuitive for technicians. It drastically reduces resolution times for remote IT tasks and provides an enterprise-level feature set at an accessible price point. Pros Zoho Assist is exceptionally fast and easy to deploy. Unattended access setup takes just a couple of minutes, and connecting to client machines via on-demand sessions works seamlessly right through web browsers without requiring heavy client installations. Key features that stand out: Multi-monitor support and screen toggling: Smooth performance across multiple monitors without latency. Unattended Access: High reliability for remote server maintenance and endpoint management. Security & Compliance: Built-in UAC prompts, SSL encryption, and two-factor authentication provide complete peace of mind. Integration: Integrates effortlessly into ticketing and CRM systems for seamless technician workflows. Compared to competitors like TeamViewer or AnyDesk, Zoho Assist offers equal—if not better—stability at a fraction of the cost. Cons Large file transfers can occasionally experience slight speed throttles depending on network conditions compared to direct LAN transfers. Mobile-to-desktop session controls are functional, but the screen scaling on smaller mobile displays takes a bit of getting used to. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Substantially better pricing structure and licensing transparency without sacrificing essential features like unattended access, secure file transfer, or multi-monitor support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Srinivasa Prasad G. IT Administrator Alternative Medicine ### "Overall it's an amazing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 3, 2026 Pros User friendly software and easy to assist and easy to access many computer core shortcuts and functionalities Cons Always need to download a piece of software on the customer side and customers will be much more irritated to do that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HA Hayden A. IT Admin Information Technology and Services ### "Zoho assist, amazing for remote management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 2, 2026 Pros easy to set up and use. It does not make remote support hard and the additional tools for remote support makes it super easy to use and support users around the globe. Cons Nothing really I have been using it for almost 7 years now with no issues. I would recommend this to anybody managing remote assets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Phalla K. Application Developer Information Technology and Services ### "A Reliable and Secure Remote Desktop Solution For Business " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 30, 2026 As an App Developer, Zoho Assist has been resourceful as it makes to possible to connect to customer/user device and help in configuration of software. It saves time and is convenient because I can handle issues at the comfort of my office or home. Pros We've been using Zoho Assist for remote support meeds and it has proven to be very instrumental. The connection is fast, secure and no lagging. It helps when connecting with customer devices to help them configure/troubleshoot or setup software which is convenient and saves time. It maks handling IT maintenance flawless thanks to unattended remote access capabilities. It's compatible with most devices and works across all operating systems making it ideal for business use. Cons While it's a great tool, it doesn't come without a few shortcomings. I don't like the file transfer limits and often forces users to zip files for smooth transfer. Also the built-in chat feature isn't as functional and needs revamp. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luis Fernando S. Ing. Sr Telecommunications ### "Excelente APP para soporte remoto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2026 fácil de instar y operar para ISC de campo, y sin restricciones de puertos TCP y sin restricciones de puertos TCP a nivel deguridad Pros ambiente amigable, fácil de entender para ISCs tecnicos. y sin restricciones de puertos TCP a nivel deguridad Cons no le veo desventaja alguna ya que cumple con lo necesario, ya que es compatible con diferentes versiones de windos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marco M. IT manager Logistics and Supply Chain ### "ZOHO assist, value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 26, 2026 Great tool for our technicians, we use it daily for our support work, looking forward to discover more ZOHO products. Pros Easy to use, value for money, does it's job as described, Integrates perfectly in the other ZOHO products. Cons You will be directed to a higher version for a lot of functions (we use the standard version), encouraging you to spend just a little more. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) We have made the switch to save annual cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [TeamViewer ONE vs Zoho Assist](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer)[Slack vs Zoho Assist](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack)[AnyDesk vs Zoho Assist](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk)[Supremo Remote Desktop vs Zoho Assist](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop)[ISL Light vs Zoho Assist](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)[ScreenConnect vs Zoho Assist](https://www.capterra.com/compare/112011-147830/Zoho-Assist-vs-ScreenConnect)[Freshdesk vs Zoho Assist](https://www.capterra.com/compare/112011-124981/Zoho-Assist-vs-Freshdesk)[Pulseway vs Zoho Assist](https://www.capterra.com/compare/112011-141792/Zoho-Assist-vs-Pulseway) [JIRA Service Management vs Zoho Assist](https://www.capterra.com/compare/112011-227102/Zoho-Assist-vs-JIRA-Service-Management)[Freshservice vs Zoho Assist](https://www.capterra.com/compare/112011-132997/Zoho-Assist-vs-Freshservice)[BeyondTrust Remote Support vs Zoho Assist](https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist)[Remote Monitoring and Management vs Zoho Assist](https://www.capterra.com/compare/112011-144309/Zoho-Assist-vs-Atera)[Iperius Remote vs Zoho Assist](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote)[Kaseya VSA vs Zoho Assist](https://www.capterra.com/compare/100303-112011/Kaseya-VSA-vs-Zoho-Assist)[LogMeIn Resolve vs Zoho Assist](https://www.capterra.com/compare/112011-249584/Zoho-Assist-vs-GoTo-Resolve)