# Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/112011/Zoho-Assist --- # Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Assist ## What is Zoho Assist? Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. ## What is Zoho Assist used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Overall rating Based on 1,390 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Intuitive and simple operation Comprehensive remote support features Occasional connection and speed issues Cumbersome multi-monitor and screen controls Starting price ₹480 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Zoho Assist alternatives Highest Rated [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (284)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (24,076)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) ## Who uses Zoho Assist? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple operation 95% positive reviews out of 219 Most reviewers describe ease of use as requiring minimal training, with a straightforward interface and quick setup process. Vijay K Manager, 51 - 200 employees. "Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system." Occasional connection and speed issues 48% negative reviews out of 116 Some reviewers describe performance and speed as inconsistent, with lag, slow connections, and latency affecting remote sessions. Nicolo T System Administrator, 11 - 50 employees. "The new version added too many steps just to connect to clients, significantly slowing down our workflow." Comprehensive remote support features 95% positive reviews out of 194 Most users comment remote support enables reliable, secure, cross-platform access, improving client assistance and operational efficiency. Chris R Owner, 2 - 10 employees. "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself." Cumbersome multi-monitor and screen controls 64% negative reviews out of 58 Most users comment screen and monitor management is awkward, with clunky multi-monitor switching and resolution adjustment challenges. Kristofer J Manager, 2 - 10 employees. "It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen." Flexible and quick deployment options 93% positive reviews out of 86 Most reviewers indicate deployment is fast, uncomplicated, and adaptable for various environments, supporting multiple operating systems. Marc W Snr IT Director, 51 - 200 employees. "We deployed this through Intune and now we can connect to all machines without needing the end user to be present." Unreliable shortcuts and clipboard handling 71% negative reviews out of 31 Most users report shortcuts and clipboard functions are inconsistent, with intrusive prompts and unreliable copy-paste between devices. James T Owner, 2 - 10 employees. "Sometimes, there are some glitches to where certain keystrokes won't be passed. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.8 (730) 85.75% of 730 reviewers that rated this feature as important or highly important This capability lets you control devices from anywhere, supporting Windows, Mac, Linux, and mobile. Users think it’s reliable, quick to connect, and easy to use for troubleshooting. Some mention mobile access is buggy, but desktop access is smooth and secure. Screen Sharing 4.7 (440) 68.41% of 440 reviewers that rated this feature as important or highly important Screen sharing helps you see or show exactly what’s happening on remote devices. Reviewers indicate it’s responsive, works well even with multiple monitors, and is valuable for training and support. Some users report minor interface issues but find it easy overall. Unattended Access 4.8 (383) 78.07% of 383 reviewers that rated this feature as important or highly important With unattended access, you can remotely manage devices anytime without user involvement. Reviewers appreciate how it simplifies after-hours maintenance, reduces downtime, and is easy to set up. Many say it saves travel time and integrates well with MS, WordPress, and Cpanel. Real-Time Chat 4.6 (270) 45.56% of 270 reviewers that rated this feature as important or highly important You get a built-in chat to communicate instantly during sessions. Some reviewers find it essential for guiding users without phone calls, and it’s simple to use. A few mention message latency and wish for voice support, but most say it’s effective and reliable. File Sharing 4.4 (250) 54.00% of 250 reviewers that rated this feature as important or highly important File sharing allows you to transfer files quickly during remote sessions. Reviewers appreciate its ease and speed, especially for updates or logs. Some users say the interface could be clearer and occasionally slow, but most find it efficient for their needs. Access Controls/Permissions 4.7 (387) 78.81% of 387 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Zoho Assist 68 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Create, manage, and send invoices or bills to customers Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Access system information, including hardware and software configuration, to perform diagnostics Reminders sent via email Protect users working remotely and provide secure environments for personal devices to access company programs File sharing allows you to transfer files quickly during remote sessions. Reviewers appreciate its ease and speed, especially for updates or logs. Some users say the interface could be clearer and occasionally slow, but most find it efficient for their needs. Move files across different systems or networks Intended to be used by managed service providers High-definition audio and/or video capabilities Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Identify and respond to unexpected problems or failures (ie. "negative events") Monitor the movement of one or more IT assets throughout the organization Ability to chat online in real time Access software remotely via mobile devices Share screens from your tablet or smartphone Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Share your screen with a third party to enable them to see what changes/actions are being performed as they happen You get a built-in chat to communicate instantly during sessions. Some reviewers find it essential for guiding users without phone calls, and it’s simple to use. A few mention message latency and wish for voice support, but most say it’s effective and reliable. Active monitoring of systems, applications, or networks Record live video calls to play later Control system behavior and appearance, and access and report on system status/health from a distant location This capability lets you control devices from anywhere, supporting Windows, Mac, Linux, and mobile. Users think it’s reliable, quick to connect, and easy to use for troubleshooting. Some mention mobile access is buggy, but desktop access is smooth and secure. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Screen sharing helps you see or show exactly what’s happening on remote devices. Reviewers indicate it’s responsive, works well even with multiple monitors, and is valuable for training and support. Some users report minor interface issues but find it easy overall. Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Record active support and chat sessions for auditing and training Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa With unattended access, you can remotely manage devices anytime without user involvement. Reviewers appreciate how it simplifies after-hours maintenance, reduces downtime, and is easy to set up. Many say it saves travel time and integrates well with MS, WordPress, and Cpanel. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Allows users to view videos without downloading media files Get Advice We can help you find the software with the features you need. Features 4.6 (1,381) 4.6 Based on 1,381 reviews ## Pricing Value for money 4.7 (1271) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/) Standard ₹480.00 Flat Rate,Per Month It includes: - 2 Simultaneous Sessions - All in Free Edition + - Custom Report - File Transfer - Import Google Contacts - Multi Monitor Navigation - Reboot and Reconnect - Screen Capture - Send Ctrl+Alt+Del - Session Transfer - Voice Chat - Zendesk Integration Professional ₹720.00 Flat Rate,Per Month It includes: - 4 Simultaneous Sessions - Advanced Reports - All in Standard Edition + - Android) - Custom Email Templates - Mobile Apps (Ios - Rebranding - Schedule Sessions - Screen Sharing - Session Notes Enterprise ₹1,120 Flat Rate,Per Month It includes: - 6 Simultaneous Sessions - All in Professional Plan + - Annotation - Contacts Management - Custom Domain Mapping - Customer Widget - Departments - Remote Printing - Service Queue - Session Audit - Session Recording - Video Chat Standard (Unattended Access) ₹480.00 Usage Based,Per Month It includes: - All in Free Edition + - Bulk Deployment - Computer Grouping - Custom - Custom Reports - Email - File Transfer - Group Permissions - Mobile Apps for the Technician - Multi-Monitor Navigation - Nlimited Technicians) - Remote Power Options - Screen Capture - Session Confirmation - Templates - Voice Chat - Wake on LAN Professional (Unattended Access) ₹720.00 Usage Based,Per Month It includes: - Advanced Reports - All in Standard Edition + - Annotation - Bulk Deployment via Distributor - Chat - Custom Domain Mapping - Departments - Diagnostic Tools - Mobile and Iot Devices - Rebranding - Remote Print - Session Recording - Video Value for money 4.7 (1,271) 4.7 Based on 1,271 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1152) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,152) 4.6 Based on 1,152 reviews ## User reviews Overall rating 4.7 Based on 1,390 reviews Filter by rating 5(1060) 4(289) 3(32) 2(7) 1(2) Mentioned topic Sorted by most recent NS Narsuri S. Student Writing and Editing ### "Reliable and User-Friendly Remote Support Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2026 Overall, my experience with Zoho Assist has been positive. It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently. The setup process is quick, and the interface is simple enough for both technical and non-technical users. Features like unattended access, screen sharing, and file transfer work smoothly in most cases. While there are occasional connectivity or performance issues, they are not frequent enough to significantly impact productivity. Overall, it is a dependable solution for remote support and system management. Pros I liked Zoho Assist for its ease of use and quick setup, which makes remote support sessions very smooth. The interface is intuitive, so even non-technical users can connect without difficulty. It provides reliable remote access with good performance and minimal lag. Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently. Additionally, its strong security measures, such as encryption and authentication, make it a trustworthy tool for remote assistance. Cons At times, Zoho Assist can experience slight lag or connectivity issues, especially on slower networks, which can affect the smoothness of remote sessions. Some advanced features are only available in higher-tier plans, which can be limiting for users on basic plans. The mobile experience could also be improved, as it is not as seamless as the desktop version. Additionally, occasional UI complexity in certain settings may require a bit of a learning curve for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sathish s. Sr.System Administrator Information Technology and Services ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 27, 2026 My overall experience with Zoho Assist has been good. It is a reliable and easy-to-use remote support tool that helps in resolving issues quickly. The setup process is simple, and the performance is generally stable. Features like unattended access and file transfer make daily support tasks more efficient. Overall, it meets the requirements for remote troubleshooting and system management effectively. Pros I liked the ease of use and quick setup of Zoho Assist. It provides reliable remote connectivity with minimal lag, which makes troubleshooting efficient. The unattended access feature is very helpful for managing systems without user intervention. I also found the interface simple and user-friendly, and the security features give confidence while handling remote sessions. Cons At times, the remote session performance can be slightly inconsistent on low-bandwidth networks. The mobile app experience could be improved for smoother navigation and better control. Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Ishmail A. Tech Agent Information Services ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 26, 2026 My overall experience was beyond satisfactory. I am going to spend some significant amount of time to understand this amazing tool. Pros My first experience with Zoho Assist was headache (Ease of Use) and free. I would recommend to my colleague. Cons I like how easy the sign up process was. I was not asked to use a credit card for the sign up process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mohhamad A. CEO Information Technology and Services ### "Good Using " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Overall, my experience with Zoho Assist has been very positive. It is a reliable and secure remote support solution that helps me manage client devices efficiently. It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for businesses looking for a dependable remote access tool. Pros Zoho Assist is very easy to use and set up, even for non-technical users. The connection is stable and secure, which is important when providing remote support. I also like the unattended access feature, file transfer, and the ability to manage multiple sessions smoothly. It works well across different devices and Cons Sometimes the interface can feel a bit outdated and not as modern as other tools. There can also be slight delays in connection speed depending on network conditions. Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Francisco S. CTO Computer & Network Security ### "The best way to help your customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Pros The ease of remote support is extraordinary and the technicians' control is fantastic. thanks to the Zoho Team Cons availability and ease of use, we can help our customers immediately and any where with out lack of time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Debasish D. Assistant Project Lead Information Technology and Services ### "Awesome performance of the Zoho Assist Unattended Access" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 I am happy that I choose the Zoho Assist to access my systems worldwide. It has made my daily work more easier than before by being available 24x7. Pros User friendly access, saves time, improves productivity, value for money, all systems are available 24x7 within reach. Cons When configuring Linux systems, it doesn't support certain GUI modes. I would be happy to see if all GUI modes work for this tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Computer Hardware ### "Reliable Remote Support with Zoho Assist for Small Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2026 Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. Pros What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. Cons What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing Zoho Assist I found Zoho to be priced well and have better features. I've used it in a past role as well which was favorable to me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Karthik T. Software testing Accounting ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2026 Pros Easy remote access, stable performance, quick setup, strong security, and reliable support tools.!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joel H. Director Real Estate ### "The Ease of Zoho Assist Is Phenomenal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool. Pros What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email. Cons What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We were rolling our systems into one platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PW Paul W. Operations Director Information Technology and Services ### "Great product overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 14, 2026 Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. Pros Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features Cons Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and just kept on increasing and was not sustainable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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