# Page 7 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews --- Zoho Assist 4.7 (1369) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 7 - Reviews of Zoho Assist ## Showing most helpful reviews Showing 151-175 of 1369 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV JAIME V. Ingeniero en Informatica Information Technology and Services Used the software for: 1-2 years ### "ZOHO ASSIST" November 29, 2024 5.0 En general una muy buena experiencia, tanto a nosotros como tecnicos, como con nuestros clientes, superior a otras soluciones de asistencia ya que unido a zoho desk, nos permite tener la informacion a la mano de todas nuestras atenciones. Pros Facilidad de uso, los clientes no tienes inconvenientes para conectarse, se puede personalizar la forma de conectarse a los equipos desatendidos. En general a sido una muy buena solucion para la asistencia remota. Cons No he tenido mayores dificultadades, quizas que solo se puedan tomar 4 sesiones con cada usuario. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Zoho Assist Opte por el precio y la integracion con zoho desk Review Source JS John S. IT Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Zoho Assist" December 6, 2024 5.0 I've been using the unattended mode for a couple of years and before that the free session version. Overall it is simple to use and has a nice set of tools. Pros Stable, easy to deploy. nice set of remote tools (cmd, powershell, file transfer, services, local users, etc.) in addition to an awesome remote control interface all from a web based interface. There is also a software install if you don't want to use a web interface. It's basically the same, so I'm not sure why you wouldn't just use the web interface. Cons The web interface where it lists the devices needs some simple things added. Such as sortable columns. Currently you can only sort on the device name column. It would also be nice to be able add additional columns such as os build, model, serial number etc. Review Source GS Ganesh S. Director Operations Information Technology and Services Used the software for: Less than 6 months ### "Streamline Work with Temporary Remote Session Applications" September 11, 2024 4.0 Excellent, clean user interface. Excellent for file transfer, software debugging and updates. The voice feature is a welcome addition Pros Simple interface, No resident program required, a small temporary program is installed to initiate the remote session and gets removed once the session is concluded—no worries about the availability of a particular software at the user end. Cons The chat window is rather small and needs the flexibility to adjust the window size for convenient chat with users. It should also have a facility to send the URL link to mobiles and emails. Sometimes emails get delayed due to network issues and you do not get it on time. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The main consideration was the ease of connection and not requiring a unique software installation at the user site. Review Source KB Kathleen B. Business Development Manager Civil Engineering Used the software for: 2+ years ### "I love Zoho!" February 10, 2025 5.0 Very good! My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do so. Pros The fact that it let me work seamlessly from home for the past five years when I needed to. I don't need to rely on someone being near my work computer to reboot or anything. Cons The "one auth" thing is a pain, really, but I understand that the security is important. Review Source tK tim K. president Computer & Network Security Used the software for: 1-2 years ### "zoho assist is great " April 19, 2025 5.0 fantastic experience all around . Better and easier than the competition and I've used them all. Pros Mac and pc work great. Better than go to assist . Easy unattended access to pc or mac Cons slightly more complicated to zoom to a resolution than other products but still workable Review Source RC Ryan C. Family IT Guy Information Technology and Services Used the software for: 1-2 years ### "Family IT Guy" June 28, 2025 5.0 I've used it at work and now personally. I think it is a great product and provides a lot of value when I need to assist my family Pros It is very easy to setup and get started. Within minutes I was able to start helping members of my family. Cons Adding new PCs could be a bit more intuitive. It felt like there were a couple of options. Having an easy button on the main dashboard would help Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Too hard to keep up to date and to install for client users Review Source MP Mike P. IT Manager Education Management Used the software for: I used a free trial ### "Give it a try" December 4, 2025 5.0 Overall it seams easy to use and the pricing for the service looks really reasonable. I would definitely recommend trying the free trial and decided for yourselves. Pros Easy to use as all tools are in one easy place to choose from and you don't have to install any software for attended sessions. Cons Drag and drop is not supported for file transfers in the main session and require you to enter file transfer mode. Review Source TK Terence K. Executive Media Production Used the software for: Less than 6 months ### "Affordable Remote Access " October 28, 2025 5.0 I've tried most of the well known services but Zoho has impressed me with value for money and stability. Pros Value for Money. Platform is user friendly and easy to navigate. Remote access and connection is always stable. Cons I have not come across any negative thing concerning the service. It ticks all the blocks for our needs. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) More features, options and affordability. Review Source VR Verified Reviewer president Automotive Used the software for: Less than 6 months ### "Great deal, easy to use." March 12, 2026 5.0 Fantastic Pros Very easy access... Very easy to use. I was sceptice at first, but now I think it's fantastic!!!!!!!!! Cons Nothing really Review Source AM Alec M. Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho Assist - definitely worth the price" November 28, 2024 5.0 I have not had any issues with Zoho Assist and it has saved me considerable time in supporting multiple remote server sites. Pros I like that I can have as required supporr session or have clie t installed to access servers at any time without user interaction. Cons Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing Zoho Assist Performance, administrative overhead and fit and finish of produvt. Switched from [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/) LogMeIn pricing changed and product was not as reliable and harder to administer. Review Source KR Katheren R. Office Manager Veterinary Used the software for: I used a free trial ### "Trail before purchase" April 15, 2025 5.0 Good customer service. Love the reports you can pull for remote access. The 2 options of remote is nice too. Pros The reports and being able to see when someone logs in and for how long. But also the ease of being able to remote in! Cons I dont have anything to complain about right now. I have spoken with customer service when I had troubles and they guided me. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) It wasnt able to run reports and logging remote access Review Source AW Andrea W. President Events Services Used the software for: 2+ years ### "expensive but usually stable" February 18, 2025 3.0 a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes Pros unattended access is great, but client has a hard time installing for connection Cons difficulty for client to connect; screen lags on client's pc Switched from [Splashtop Business](https://www.capterra.com/p/254271/Splashtop-Business/) did not like the features and it kept crashing Review Source RS Rafael S. Leader Computer & Network Security Used the software for: I used a free trial ### "Nice experience for Zoho" March 24, 2025 5.0 I am having an excellent experience so far as Zoho, I need a few more days to convince my manager to use it as a standard automated access software. Pros Fast, don't lock, had a great range of important features. Cons A little difficult to find all resources Alternatives considered [NoMachine](https://www.capterra.com/p/235126/NoMachine/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Zoho is faster, has more tools, and for the short time I used the general performance is better. Review Source JP Joshua P. IT Manager Building Materials Used the software for: 2+ years ### "Zoho assist is an invaluable tool for any IT administrator" February 3, 2025 5.0 It's been excellent. I've been a subscriber for years and it's a huge time saver. Pros Ease of use and the ability to set up unattended access. Cons Honestly it works perfect for what we need it to do. Review Source SJ Sanjay J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Works so far" August 29, 2025 5.0 Pros Simplicity of app, multiple pc and connections allowed at same time, could be better, need more improvements Cons Keyboard caps lock status, the login always needs scan code which never works, also it’s annoying, there has to be simpler way, Review Source MB Mike B. Remote Support Manager Information Technology and Services Used the software for: 2+ years ### "Assist Works Great!" February 3, 2025 5.0 Pros Cheap in price compared to competitors. I originally came from TeamViewer and cannot be more happier for making the move. Remote connections are quick and stable. A good value for your time and money. Cons The cheaper plan allowed for more technicians. Otherwise no other issues. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost savings and easier to use then compared to TeamViewer. Review Source TN Tayler N. Systems Engineer Religious Institutions Used the software for: 2+ years ### "Zoho Assist Review" September 3, 2025 4.0 Pros Once I have connected with my customer, it's easy to help them with their issue. I can even remain connected on the session if they need to restart their computer. Cons It's hard to initially get the customer connected to the call. Sometimes they don't have admin capabilities, and they need to download and install a program to connect to the session. Review Source JR Jim R. Head of IT Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Team Zoho Assist" February 4, 2025 5.0 This application allows for both traditional remote access for helpdesk type activities along with the unattended makes this a very robust tool at a resonable cost Pros I really like the unattended access that allows my access without have the users to download an agent... really helps with some challenging remote users Cons Really nothing at all. With the ability to create groups of users and assigning access to only specific machines really helps Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) cost and security vendor recommendation too Review Source NJ Nithin J. Software Developer Information Technology and Services Used the software for: I used a free trial ### "Reliable, Secure, and Cost-Effective Remote Support for Growing Teams" December 23, 2025 5.0 Pros What stood out the most is its reliability combined with ease of use. Setting up unattended access is very straightforward, and once it’s configured, remote connections are fast and stable even on low-bandwidth networks. Cons Occasionally, the connection speed can be inconsistent when connecting to systems in certain regions, especially compared to top-tier competitors like TeamViewer in high-latency environments. Review Source AT Aboo T. IT Manager Commercial Real Estate Used the software for: 1-2 years ### "Easy to use" February 3, 2025 5.0 Very good, use it all the time, it is easy to use, uptime is great Pros Ease of use, cost is very good compared to other offerings. Cons Interface issue with full monitor revert back to original Review Source Sydney B. Information Technology Engineer Information Technology and Services Used the software for: 2+ years ### "A Brilliantastic and Magnarvelous Remote Support and Remote Desktop Tool. " September 24, 2024 5.0 My experience with Zoho Assist has been amazing and remarkable because it enables me to connect to remote devices quickly. Pros It enables ease of screen sharing.It is simple, fast and secure to access and control remote computers and other devices with Zoho Assist.It offers exceptional remote IT support.It is simple to share files using Zoho Assist. Cons I find it challenging to connect to remote computers when having unstable internet connectivity. Review Source KA Karthik A. FOUNDER Computer Software Used the software for: 1-2 years ### "Zoho Assist is easy to use and cost economical" February 18, 2025 5.0 Easy to use and no major issues. Cost economical for a small business like mine Pros Ease of use - no client required just a browser is required. Also for unattended use it was quick to deploy Cons Earlier had issues with sending ctrl-C etc now resolved. They used to have earlier raspberry pi included but now made part of pro plan Review Source JN Jesus N. MR Accounting Used the software for: Less than 6 months ### "Top software " December 3, 2025 5.0 Pros top software very happy good relation cost benefit, look forward for more updates in the futures. ... Cons maybe a little more personalization in the company part, i would like zoho to work from behind. hope Review Source GS Gagandeep S. Technical Support Manager E-Learning Used the software for: Less than 6 months ### "Zoho Assist is a reliable and user-friendly remote support and access solution" April 22, 2025 5.0 Zoho Assist is a reliable and user-friendly remote support and access solution, We are happy to use Zoho Assist, it perfectly fits our requirements. We are using Unattended Remote Package it comes with tons of inbuilt tools to run remotely. Pros \- Unattended Remote Support Option with Unlimited Agents. - Quick to set up and connect with remote devices. Works well for both on-demand support and unattended access. - Supports Windows, macOS, Linux, Android, and iOS, which is great for diverse environments. - File transfer, chat during sessions, screen sharing, reboot-and-reconnect — all work smoothly. - No need for end users to install heavy software — just a link via email or chat gets the session going. Cons Some features are nested within menus, so it might take a few sessions to get familiar. Review Source JO Julio O. Comercial Manager Information Technology and Services Used the software for: Less than 6 months ### "Zoho Assist a great toot for remote support" March 17, 2025 5.0 Unlike other remote support tools, with Zoho Assist we have managed to meet our customers' response times without the need for end-customer intervention. Pros The integration we have with the Desk module. Cons At first, we had a hard time understanding the difference between the remote support subscription and the unattended access subscription. But after a thorough review of the features, it became clear. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) price, features and the capacity to assist various session at the same time Review Source Talk to a Capterra advisor for free and get results within 15 minutes.