--- title: "Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/112011/Zoho-Assist/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Assist ## What is Zoho Assist? Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. ## What is Zoho Assist used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 1,504 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Intuitive and accessible interface Reliable remote support solution Occasional lag and slow connections Cumbersome multi-monitor management Starting price ₹480 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Remote Support / 2026 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... - ITSM / 2025 Our "Best of" badge program showcases products with the highest ratings... - Remote Support / 2026 - Screen Sharing / 2026 Do you work for Zoho Assist?[Manage this product listing](https://www.g2.com/products/zoho-assist/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho Assist 4.7 (1,504) VS. [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting Price ₹480 Flat Rate, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (1,500) Ease Of Use 4.6 (11,626) Value For Money 4.7 (1,381) Value For Money 4.6 (8,224) Customer Service 4.6 (1,259) Customer Service 4.4 (7,517) ## Zoho Assist alternatives [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (523)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,643)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) ## FAQs about Zoho Assist Overview ### What problems does Zoho Assist solve? Zoho Assist solves delayed IT support and costly onsite visits by letting technicians launch attended sessions for live troubleshooting and securely access unattended computers for after-hours maintenance, updates, and repairs. File transfer, remote reboot, and multi-monitor controls help IT teams, MSPs, help desks, and distributed small businesses support clients and remote staff. Answer based on 871 reviews Overview ### Which roles and teams benefit most from Zoho Assist? Zoho Assist is most used by IT managers, administrators, technicians, and consultants who provide remote troubleshooting, device access, and end-user support. Business owners, CEOs, directors, and presidents use it to oversee support operations and assist distributed staff, while software engineers handle technical issue diagnosis and system maintenance. Answer based on 1493 reviews Overview ### What company size and industries is Zoho Assist built for? Zoho Assist is built primarily for small businesses (88%) in Information Technology and Services (25%), supporting outsourced IT and MSP support, IT support, and customer help desks. It also serves midsize businesses (8%) and enterprises (4%), with additional adoption in Computer Software and Computer & Network Security, each at 7%. Answer based on 1501 reviews Features and Usability ### What are the key features of Zoho Assist? Zoho Assist includes remote access/control and unattended access for connecting to powered-on computers, plus screen sharing for diagnosing issues during remote support. Access controls/permissions manage user roles, while file transfer, file sharing, and real-time chat support session-based assistance. Remote update/installation and reporting/analytics cover workstation updates and session reporting. Answer based on 369 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho Assist offers a free version and trial, with Standard starting at ₹480 per month for one technician. Professional costs 720 and Enterprise 1,120; unattended Standard and Professional cover 25 computers at 480 and 720. Reviewers generally find pricing competitive, though some cite add-ons, higher-tier features, and confusing license distinctions. Answer based on 447 reviews Integrations ### Which third-party tools and platforms does Zoho Assist integrate with? Zoho Assist integrates with 10 third-party tools, including Zoho Desk, Zoho Books, Zoho CRM, Freshdesk, Jira, ManageEngine ServiceDesk Plus, and Microsoft 365. Help desk integrations let technicians start remote sessions from tickets, while Zoho business applications can share customer, support, and billing-related information. Answer based on 92 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoho Assist? Zoho Assist is easy for technicians, remote users, and clients to start using, with reviewers often citing its intuitive interface and simple session setup. Training is available in person, through live online sessions, webinars, documentation, and videos. Admins and users adopting advanced settings, unattended access, or ticketing features may need additional guidance. Answer based on 43 reviews Getting Started and Support ### What customer support options does Zoho Assist offer, and how do users rate the experience? Zoho Assist offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often describe support as fast, responsive, technically capable, and helpful with follow-up on issues. However, some report inconsistent or slow replies for non-critical requests, verification delays, and chat that did not resolve communication problems. Answer based on 577 reviews Security ### How does Zoho Assist handle data security and access control? Zoho Assist uses encrypted sessions, multi-factor authentication, role-based access, and session permissions to control remote connections. Administrators can assign technicians access to specific machines and groups, while attended sessions require end-user approval. Reviewers note that remembered-browser settings can accidentally bypass MFA, and repeated permission approvals can complicate connections. Answer based on 167 reviews ## Who uses Zoho Assist? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 239 Most reviewers indicate ease of use streamlines daily tasks, requiring minimal training and simplifying workflows. Vijay K. Manager, 51 - 200 employees. "Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system." Occasional lag and slow connections 48% negative reviews out of 128 Some reviewers report intermittent latency, slower response times, and inconsistent performance, especially on weaker networks. Steven C. Installation Tech, 11 - 50 employees. "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." Reliable remote support solution 95% positive reviews out of 226 Most reviewers describe remote support as dependable, secure, and efficient for assisting clients across various platforms. Oliver B. Finance, 11 - 50 employees. "The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies troubleshooting." Cumbersome multi-monitor management 64% negative reviews out of 61 Most reviewers indicate managing multiple screens is inconvenient, with awkward switching and inconsistent display adjustments. Kristofer J. Manager, 2 - 10 employees. "It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen." Quick and flexible deployment 94% positive reviews out of 93 Most reviewers report deployment is straightforward, allowing rapid setup and easy agent installation across environments. Marc W. Snr IT Director, 51 - 200 employees. "We deployed this through Intune and now we can connect to all machines without needing the end user to be present." Inconsistent shortcuts and clipboard 71% negative reviews out of 31 Most reviewers report unreliable keyboard shortcuts and clipboard functions, causing workflow interruptions and user frustration. James T. Owner, 2 - 10 employees. "Sometimes, there are some glitches to where certain keystrokes won't be passed. " ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of Remote Support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Zoho Assist supports all three of the features reviewers consider most important: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage user access securely, and maintain always-available device connectivity, allowing teams to provide faster support and keep systems running with less disruption. Remote Access/Control 4.8 (813) 87.21% of 813 reviewers that rated this feature as important or highly important Zoho Assist offers secure, responsive remote control for PCs and mobile devices. Users think it’s easy to use, reliable, and supports multiple platforms. Reviewers highlight cost savings, quick connections, and effective troubleshooting, though some note mobile version bugs and unclear install instructions. Access Controls/Permissions 4.7 (451) 81.60% of 451 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.8 (439) 79.73% of 439 reviewers that rated this feature as important or highly important With this capability, you can remotely access and manage devices anytime without user involvement. Reviewers appreciate its reliability, ease of setup, and time-saving benefits, especially for after-hours maintenance and support. Some users mention it integrates well with MS, WordPress, and Cpanel. Chat/Messaging 4.5 (39) 74.36% of 39 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Screen Sharing 4.7 (502) 71.12% of 502 reviewers that rated this feature as important or highly important It gives you the ability to view and control remote screens, which helps resolve issues and train users efficiently. Reviewers indicate it’s easy to use, works well even with multiple monitors, and remains responsive in low bandwidth, though occasional glitches with multiple screens are noted. File Sharing 4.4 (297) 55.89% of 297 reviewers that rated this feature as important or highly important You can quickly transfer files during remote sessions, making updates and troubleshooting easier. Reviewers appreciate the straightforward process and secure transfers, though some say the interface could be more intuitive and mention occasional slowness or confusion for clients. Zoho Assist 68 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Availability Indicator: Indication whether a resource is available or protected from allocation - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Email Reminders: Reminders sent via email - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - File Sharing: You can quickly transfer files during remote sessions, making updates and troubleshooting easier. Reviewers appreciate the straightforward process and secure transfers, though some say the interface could be more intuitive and mention occasional slowness or confusion for clients. - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - HD Audio/Video: High-definition audio and/or video capabilities - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Screen Sharing: Share screens from your tablet or smartphone - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: This aspect helps you communicate instantly with clients during remote sessions. Some reviewers find it convenient for sharing instructions and reducing phone use. Users say it’s simple and effective, but a few mention latency and wish for capabilities like voice support or better integration. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recording: Record live video calls to play later - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Zoho Assist offers secure, responsive remote control for PCs and mobile devices. Users think it’s easy to use, reliable, and supports multiple platforms. Reviewers highlight cost savings, quick connections, and effective troubleshooting, though some note mobile version bugs and unclear install instructions. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Support: Provide support to your customers and employees remotely over a shared network - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Mirroring: Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: It gives you the ability to view and control remote screens, which helps resolve issues and train users efficiently. Reviewers indicate it’s easy to use, works well even with multiple monitors, and remains responsive in low bandwidth, though occasional glitches with multiple screens are noted. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: With this capability, you can remotely access and manage devices anytime without user involvement. Reviewers appreciate its reliability, ease of setup, and time-saving benefits, especially for after-hours maintenance and support. Some users mention it integrates well with MS, WordPress, and Cpanel. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files --- Get Advice We can help you find the software with the features you need. Features 4.6 (1,495) 4.6 Based on 1,495 reviews ## Pricing Value for money 4.7 (1381) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/) Standard ₹480.00 Flat Rate,Per Month It includes: - 2 Simultaneous Sessions - All in Free Edition + - Custom Report - File Transfer - Import Google Contacts - Multi Monitor Navigation - Reboot and Reconnect - Screen Capture - Send Ctrl+Alt+Del - Session Transfer - Voice Chat - Zendesk Integration Professional ₹720.00 Flat Rate,Per Month It includes: - 4 Simultaneous Sessions - Advanced Reports - All in Standard Edition + - Android) - Custom Email Templates - Mobile Apps (Ios - Rebranding - Schedule Sessions - Screen Sharing - Session Notes Enterprise ₹1,120 Flat Rate,Per Month It includes: - 6 Simultaneous Sessions - All in Professional Plan + - Annotation - Contacts Management - Custom Domain Mapping - Customer Widget - Departments - Remote Printing - Service Queue - Session Audit - Session Recording - Video Chat Standard (Unattended Access) ₹480.00 Usage Based,Per Month It includes: - All in Free Edition + - Bulk Deployment - Computer Grouping - Custom - Custom Reports - Email - File Transfer - Group Permissions - Mobile Apps for the Technician - Multi-Monitor Navigation - Nlimited Technicians) - Remote Power Options - Screen Capture - Session Confirmation - Templates - Voice Chat - Wake on LAN Professional (Unattended Access) ₹720.00 Usage Based,Per Month It includes: - Advanced Reports - All in Standard Edition + - Annotation - Bulk Deployment via Distributor - Chat - Custom Domain Mapping - Departments - Diagnostic Tools - Mobile and Iot Devices - Rebranding - Remote Print - Session Recording - Video Value for money 4.7 (1,381) 4.7 Based on 1,381 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1259) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,259) 4.6 Based on 1,259 reviews ## User reviews Overall rating 4.7 Based on 1,504 reviews Filter by rating 5(1148) 4(311) 3(33) 2(8) 1(4) Mentioned topic Sorted by most recent BJ Bradley J. Owner Information Technology and Services ### "A great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 15, 2026 I am overall happy with the service. I have to say that it allows me to do the work that needs to be done with out a problem. Pros Zoho is a system that anyone can use. With the Assist it allows me to remote into the computer to do the work that needs to be done without the customer going thru a major problem with they are already upset because they are having a problem. Cons I really don't have a problem with them when it comes to the software. My problem is more so trying to get customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Susmitha A. NA Computer Software ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2026 Pros Customer Support Ease of Use Remote Access Value for our Money Software Updates No Connection Issues Cons Can u please extend trail period? evrything is good nothing to not like about this, its really very helpful for people who cant access their laps/desktops Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Paul G. Owner Computer Software ### "Promising Remote Support Solution for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 10, 2026 I own Quadriom Son & Image, a Canadian company specializing in audiovisual systems, home automation, and technical integration. We are currently exploring Zoho Assist as a solution to offer paid remote technical support to our residential and commercial customers. The platform looks promising, especially its ease of use and remote support capabilities. I would appreciate the opportunity to extend my trial so I can properly evaluate the customer experience, connection reliability, and session management before making a purchasing decision. Pros Zoho Assist appears to offer a well-designed and user-friendly solution for remote technical support. I particularly appreciate the simple connection process for customers, the professional interface, and the range of features available for technicians. The pricing also seems reasonable for a small business. Cons My main concern is the limited trial period. I discovered that my trial had already expired, although I don't recall having had the opportunity to properly evaluate the software. A longer trial would be helpful for small businesses that need to test the complete customer support workflow before subscribing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Marcin J. IT Manager Food Production ### "Perfect for chaeap remote support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2026 Works well. It was learning curve for me and my users, but it is fine now. We moved from TeamViewer 11. Pros Value for money for Remote access. It is working well, and over browser. users are able to initiate conenction without major problems. Cons Easy of use. Where assist part is straight forward, navigating through all options in ZoHo is nightmare. I tried to rset MFA for my second technician in Zoho assit, and I couldnt find any options. I ended up removing and readding user with different email. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) EOF teamviewer doesnt work anymore...... Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing Zoho Assist Clarity about licensing. Potential to use more from Zoho products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steven Paul A. Sys Admin Financial Services ### "Great Remote Support Software Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 5, 2026 Ease of use. Very helpful to have in your support team toolbox for remote support, particularly with off-domain and siloed users. Pros The features for remote access and file transfer are phenomenal. Being able to reconnect to a user session seamlessly when a connection drops is super helpful. Cons Price for SMB and under 50 users leaves something to be desired. Definitely recommend it for large teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Safin M. SR RISK Accounting ### "ZOHO Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 5, 2026 Pros Very professional. They did a great job of connecting you with folks that you might not be able to connect with normally. Cons Trial is too small of sample. I wish that the period of time of the trial was longer so that I could actually see how it is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WS Wes S. Owner Admin Information Technology and Services ### "Looks good but waiting to see if it actually is" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 October 2, 2026 Pros cost- maybe and it promises a lot of functionality. for what it is it looks like a stong competitor but i need to invest some time in actually testing it Cons have not been able to get cross paid account support working yet. would think this would be easy but nope. thats why we are still in the trial Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Raja C. Microsoft Azure Cloud Administrator Information Technology and Services ### "Experience with zoho assist" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 1, 2026 Overall experience is good. It provides a reliable, low-friction experience that allows technicians to connect to remote devices instantly without requiring complex software installations on the end-user's side. While it may lack some of the advanced, high-end enterprise automation features of competitors like ConnectWise ScreenConnect, it excels at providing an intuitive, everyday remote support tool. Pros Easy to use. Easy to use dashboard. Features are good. Speed is good. The lightweight client connects quickly without complicated configurations for technicians or clients. Cons Sign out and restart functions took long time whiel we need to do with the remote system. The Zoho Assist splitted into parts like unattended and remote support. If zoho provide both combined like Team viewer it will become more successful in the industry. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) It is made in India product. Reasonable price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Dylan W. Systems Administrator Civic & Social Organization ### "Good product for the money." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 30, 2026 Pros The pricing is great, it's easy to use in Linux since it's browser based. Extremely easy to install on user machines. Cons Tools are limited in the trial version so I didn't get to try those yet. It can be kind of slow in the browser at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Alexander O. Owner Computer & Network Security ### "Good Remote Support Solution for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2026 My overall experience with Zoho Assist has been positive. I mainly use remote access to provide technical support, perform software updates, troubleshoot computers, and manage client systems when needed. It is a practical and affordable solution for a small IT business. Pros Zoho Assist provides very good value for the money, especially for small businesses. I like the remote access features, file transfer, multi-monitor support, and the ability to manage computers without needing someone physically present. Cons The initial setup and navigation can be a little confusing for a new user. Some options are separated between Remote Support and Unattended Access, so it takes some time to understand which plan and features are actually needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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