Zoho

Zoho Discussions

4 / 5 3 reviews


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Zoho
  • www.zohocorp.com

About Zoho Discussions

Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions.


Zoho Discussions Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Activity / News Feed
  • Advertising Management
  • Blogs
  • Event Calendar
  • Group Management
  • Messaging
  • Photo Management
  • Privacy Options
  • Tagging
  • User Profiles
  • Video Management

Zoho Discussions Reviews Recently Reviewed!


This is an interactive software that I have used to leave product reviews

Mar 13, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: It collates my input on reviews with that of others in one relevant location and allows a third party to track the participation

Cons: It has some firewall issues so depending on the device or level of security I am unable to post and get my feedback tracked

Overall: I find it cumbersome

Use in the office

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: I like how its very easy to use. It doesn't have a lot of complicated features and allows you to search inside the discussion forms

Cons: It doesn't have a lot of custom options.

Overall: It allowed our teams to communicate well with each other.

Perfect for teams...

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I found this very useful for communicating with the team, without having to email etc and it only takes up a little corner of the screen!