# ERPLY Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ERPLY the right Retail POS System solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112148/ERPLY/reviews --- ERPLY 4.2 (31) [View alternatives](https://www.capterra.com/p/112148/ERPLY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ERPLY Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews RI Ralitsa I ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use, many options and integrations, as well as applications.“ October 5, 2023 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan "Ryno" M. Operations manager Retail Used the software for: 2+ years ### "Great POS for a great price" November 2, 2018 5.0 Great POS overall Pros Very friendly and responsive customer service. Great price. Cons Wish there was more customization, such as native buy in process Review Source RI Ralitsa I. Manager Food & Beverages Used the software for: 2+ years ### "Erply Review" October 5, 2023 5.0 Pros Easy to use, many options and integrations, as well as applications. very easy links and buttons Cons easy to use , apps and moreEasy to use, many options and integrations, as well as applications. very easy links and buttons Review Source BM Bridget M. Store Manager Retail Used the software for: 2+ years ### "Powerful Tools, Lots of Potential, Perseverance Required" December 18, 2025 3.0 Overall, we've stuck by Erply over the years for all of its positives, and continued to teach ourselves along the way. Is is a powerful system with a lot of potential (once you figure out the quirks)! Pros Erply has many features to pick and choose from for our business needs. We rely on inventory management, an efficient point of sale, its Loyalty Program feature, its promotions feature, and its automated Reports. It's inventory management is extremely detailed and flexible for customization. The point of sale interface is simple and still offers functionality for a complex inventory. Technical support for system issues are quickly resolved by there service team. Cons Certain features and attributes are not always intuitive for the everyday user, and it has been difficult to learn how to use it appropriately for what our business needs. Once you understand the system and its quirks, then you know how to make use of its capabilities. But there are limited training materials available, and it would be a better user experience if Erply offered one-on-one trainings, classes and/or demos. Review Source RD Raj D. Director Information Technology and Services Used the software for: 2+ years ### "Awesome Point of sale application" June 23, 2022 5.0 Pros \- Training customers - Adding customer processes on to the application - Suite of API's to access data which is critical if you are dealing with many processes internal or external. Like EDI, Marketing etc - Cons \- Have had to wait for features which eventually gets added - Support could be improved Review Source AS Andrea S. Reviewer Computer Software Used the software for: 1-2 years ### "One of the best POS and inventory management system" January 4, 2023 5.0 It offers applications for all platforms, including Android, iOS, and Mac or Windows. As a result, I don't have to be concerned about software compatibility for my company's use. Very nice features are accessible, and everything is maintained via the cloud, so there is no worry about data loss. Complete point-of-sale software solutions. It is also accessible in a variety of languages. So that is a positive for this program. Pros Excellent inventory and point-of-sale software. Simple to use and simple to train personnel. Cons Refund issues on credit card purchases necessitated contacting ERPLY customer care. Review Source NZ Narek Z. Operations Manager Retail Used the software for: 1-2 years ### "Run Far Far Away" September 16, 2024 1.0 The UI is from 2013. The product development is extremely odd and arbitrary. The support is non-existent. Features don't work as intended. You'll explain your workflow and how things should go and they'll just ignore it completely. The team has no idea what's going on half the time. If I were to explain this company, it's engineers developing a product that they don't expect anyone else to understand. Pros Erply offers a lot of customization options and a platform for you to scale your business. Cons The features would be amazing! If they worked properly or were designed by someone other than engineers. The UI and UX is atrocious. They've made some changes but it's clear that the team has little to no understanding of UX design. The support is also non-existent. I've had multiple calls with the support team where I knew more than they did. I knew about issues that they had and what was causing it, even before they did. If you ask for a bug to be fixed, you're pretty much screwed. A simple bug that we had was still not addressed for over a year and a half. They also make the most obscure and arbitrary product decisions. Right when you think the product is going in a good direction, they change something and make it worse. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing ERPLY NetSuite wanted us to pay $80,000 for a three year contract without having tried out the product at all. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Quickbooks POS was not scalable and it was causing issues. Review Source EP Emily P. Controller Retail Used the software for: 1-2 years ### "Stay far away from this product" June 14, 2021 2.0 As mentioned above, working with this company was a nightmare. After a year we decided to switch to another POS as we could not stand this product any longer, and I couldn't get anyone to call me back or respond to my emails when trying to extract our data out of the system. Additionally, I can't get a hold of anyone in billing to downgrade my account. I have a background in professional services and have worked with many companies, and I cannot believe this company is still around given my experience. Stay far away... there is a reason this product is cheap Pros The system had good, easy to use reporting options Cons The customer service was the worst I have ever dealt with. Any time I had an issue, no one was ever available to take my call, and often I would receive call backs after 5pm (if I received one at all). Most of the time, the help desk (which was mostly outsourced to India) had very minimal knowledge. Further, many of the help desk personnel seemed very condescending and would just tell me I was wrong when I talked about an issue I would have, rather than trying to recreate the issue. Features promised would take months extra to implement, issues encountered would not be resolved, and often times if the issue I was having wasn't impacting business, I would never get a response from anyone. Review Source MB Murtaza B. Marketing manager Information Technology and Services Used the software for: 2+ years ### "Best point of sale software in use for retailers" October 17, 2020 5.0 It provides software in all platforms i.e. Android, iOS, and Mac or windows. So I do not have to worry about software compatibility for my company use. Very good features available and everything is managed over cloud, so no data loss fear. Full solutions for point of sale software. Also, it is available in multiple languages. so that is the plus point of this software. Pros I am solving below problems for my retail business - centralized data - stock management - multiple device login and data management from any device - different language availability helps my employees to manage everything easily - safe and secure data storage - quick customer selling - and many more.. like it has eased up my life. Cons I didn't like UI but such software have this kind of UI only that is what I got to know after comparison Review Source KB Kyle B. Owner Farming Used the software for: 1-2 years ### "Erply customer service is second to none. It's nice to get a familiar person every time we call." May 9, 2018 4.0 We have benefited from inventory control, labor hour tracking, and many report functions. Pros I most enjoy the report functions and all the preset reports that are one click away. The layout and design is also very user friendly. Cons I wish the custom report generator were more user friendly, and I wish we were able to hard code some of what appears on our invoices and documents beyond what the templates in Erply allow. We are not all the way satisfied with how our invoices and documents look. It is also difficult to distinguish between what Erply considers an invoice, receipt, waybill, invoice-waybill, etc. I also wish we were able to go back after the fact and edit the warehouse location for a given transaction which is currently permanent once completed. Also we wish that it were easier when working on data entry to enter one line, hit tab or the down arrow, and be directed to the next blank. Currently it only takes you across the same line instead of being able to press down and create a new line on whatever form you're working on such as an invoice or inventory registration. Review Source Edward H. Sales Associate Retail Used the software for: 6-12 months ### "Great experience with ERPLY!" March 6, 2017 5.0 I've been using Erply for about 6 months now and it has been a great experience for our retail store. In my opinion it is easy to use and the user interface is really clear and responsive. Whats more, Customer Support is usually very quick and always helpful - They never judge you when you are struggling with the simplest thing. I actually dont have anything bad to say about ERPLY, keep up the good work! Would highly recommend, especially for small retail stores! Pros Customer Support, UI Cons I don't have anything bad to say about ERPLY Review Source ML Marco L. President Retail Used the software for: 2+ years ### "Long Time Erply User" April 22, 2019 3.0 I have been with the company for 8 years now and overall software has worked great. But the last six months they have gone through a lot of changes and i cannot continue to use their product. There offline POS does not work, printing doesn't work and trouble shooting has become a regular practice for me. On top of all that the customer service can't solve basic issues. Pros It is cloud base and works from Web Browser. Cons Customer Support and External Device integration. I have been trying to troubleshoot a simple printer with customer support and I am on my fifth call after three weeks and they cannot fix this issue. Come to find out it is something with their software. To me printing a receipt is a basic POS function and should work seamlessly. Review Source MD Markus D. CEO Consumer Electronics Used the software for: 1-2 years ### "Erply useability" September 7, 2022 4.0 I'd say the experience is 60/40 in favor of Erply. Pros As we have really complex system with integrations to Woocommerce and different warehouses, its not actually the most easily useable platform. Cons Picture uploading is really hard and slow. Review Source PS Paul S. Vice President Recreational Facilities and Services Used the software for: 2+ years ### "Erply offers a feature packed solution that grows along with the business." May 8, 2018 5.0 Erply allowed me to shape my point of sale and inventory management to the unique needs of my business. The service and support is sincere, effective, and appreciated. Pros There are an incredible amount of features and ways to customize Erply. Other software always had limitations however with Erply, there are none. It does everything and more. Cons The back-end interface is not a simple as some other programs, however, due to how much more powerful Erply is, it is completely expected. Review Source MS Michael S. Retail Supervisor Retail Used the software for: 2+ years ### "Great inventory and POS software" November 11, 2019 5.0 Great inventory and POS software. Ease of use and easy to teach employees to use. Pros Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts. Cons Issues with refunds on credit card transactions resulting in needing to call ERPLY customer service. Reason for choosing ERPLY Ability to have multiple locations and to see what stock levels each location has. Review Source JM John M. Creative Director Consumer Goods Used the software for: 2+ years ### "Amazing P.O.S. Platform" March 22, 2019 5.0 I love ERPLY. Updating inventory, adding SKUs, product imagery, coupon codes, etc. Everything is a breeze and this is seriously deep POS management. Pros So easy to use, but extremely powerful and deep. Great for our ever-expanding company of online and retail sales! Cons I would like more plugins to work with Magento, Wordpress. But not a deal breaker. Review Source Response from Erply March 29, 2019 Thank you John for the kind words. We will keep up the good work:) EH Erica H. Implementation specialist Retail Used the software for: Less than 6 months ### "Horribly programmed software" June 22, 2022 1.0 Implementation was a true nightmare. If I contacted the implementation team assigned to me for a correction or issue, they took over a week to resolve if it was resolved at all. The software was not user friendly, it was so complicated to use. The discounts are terribly calculated making it a nightmare. I was told it had features that were not available to me. Pros The ability to create more than one price list Cons I’m not sure how anyone successfully uses this software. The discounts were calculated so oddly you had to try several calculations to get the price you truly wanted. Switched from [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) I needed a more robust software. Review Source DW Daniel W. CIO Retail Used the software for: 6-12 months ### "Very functional cloud product" November 1, 2016 5.0 ERPLY is our provider of cloud-based, iPad-oriented Point of Sale and Inventory Management software, enables our complex 250 multi-store operations. We needed fully integrated front-end and back-office functionality for our stores, warehouses, and HQ into a single software suite. Our goal was to focus more on business growth and less on IT, by using a solution that is easy to use, cost effective, and technologically advanced. Erply's uniquely flexible, scalable retail management suite that runs in the cloud, and comes equipped with a powerful API - we were able to build our own app on top to manage customers from our phones - awesome. This turnkey tool gave us the freedom to integrate our old systems too. Pros Flexible, great api, offline windows pos client available, awesome team, great support. Cons Its not cheapest but ROI is great. Review Source Response from Erply November 1, 2016 ok JW Jenna W. Owner Retail Used the software for: 2+ years ### "Erply has made running my business easier than I could have ever imagined before using it!" May 14, 2018 5.0 It changed my work life!! Pros I love that it is on the cloud and that offers me the freedom to work anywhere in the world! I love the reporting functionality and the ability to have so much customer information. Cons I wish that our ideas/suggestions were implemented more regularly, there are small things that could be edited that would make a HUGE impact for our workflow. Review Source MB Michael B. Owner Retail Used the software for: 6-12 months ### "The Party Corner" November 4, 2016 5.0 We switched to ERPLY around 6 months ago after using another provider for about 5 years. ERPLY has been a great add for us. The ease of use and back office tools really fit what we do. The tech support also, has been fast and productive. We have not experienced any down time on the POS side, and this was a huge issue for us in the past with our former provider. Being web based, it has also been a huge advantage being able to access the system via our phones and tablets while on the road and make changes as needed and to keep up with our daily volume. Pros Ease of use, reliability, web based Cons The only issue i have seen now is the search ability using product numbers. The system does not allow to have items have the same product # and the ERPLY created product numbers are not really searchable. Review Source ipek T. Social Media Manager Retail Used the software for: 6-12 months ### "null" April 18, 2017 4.0 Review Source MG Margaret G. Manager Used the software for: 1-2 years ### "Love Erply. They are the only POS system that has the ability to use weighted and scan barcodes. " May 11, 2018 5.0 We run our whole cheese store with Erply! Pros Weighted bar code reader is great. POS is easy to use. Love the ability to save pending orders. Product management is also easy to use like changing prices etc. Cons the inventory process is a pain with the different windows. Wish that mobile stock taking allowed us to just scan everything Review Source SF Steven F. president Retail Used the software for: 6-12 months ### "Easy set up wen't live 30 days early" May 22, 2018 5.0 We see what we sell and don't sell. Security control at the cashier stations and users. Pros Cloud based, ease of operation. Access from anywhere, bulk file upload is very useful. Stability, promotions settings. Cons The offline mode NEVER worked when there was a loss of internet connection. 3 or 4 times last year. Purchase Order module does not add new item easily within in the module. Should develop a feature to excell file up load POs adding new items as well. We do not use the PO module. Review Source HW Harvey W. Sales Associate Apparel & Fashion Used the software for: 1-2 years ### "Very useful software, strong support staff, easy implementation--Erply grew my sales" July 27, 2017 5.0 Pros I liked the wide variety of functions the most. In particular, the POS features were very easy to use and learn. Cons Transitioning from the retail software we previously used was difficult for a few members of my staff. Review Source SGRC Sporting Goods Retail Chain Used the software for: ### "Great Product, Great Features, Great Staff, Great Value! " October 11, 2013 5.0 After a serious comparison of a dozen different options to support our brick and mortar retail, our tent retail, and our traditional backoffice business we decided on ERPLY and we couldn't be happier. The great experience begins with a complete set of functions that support each of the various way we sell including a full-function POS, an offline mode for our tent sales, and a backoffice mode that supports customer invoicing and monthly statements. Combine this with strong inventory management capabilities that include integrated multi-location support. The system is integrated and real-time. You can monitor your business real-time over the internet. The staff is amazing and will help you solve your business problems by applying the features of the system. Excellent! Pros Great support for a variety of selling modes, including iPad, Offline, Browser Based, Strong inventory management. Great response time! Cons ad-hoc reporting is a little weak. Review Source JB Jules B. CEO Used the software for: ### "Awesome product for full scale retailer" February 15, 2016 5.0 Erply make cloud-based low-cost electronic point of sales software for shops. Has nice API for webshop integration, tons of configuring options and nice support. We chose Erply after Microsoft Retail POS was ended and cant be more happier. There is no shortage of very large retail software providers, many times the size of Erply, so why anyone chose them? Cost- they are much cheaper. As it is software as a service, there is nothing to download or install, it is all browser based. This makes it a very flexible solution. There is also not a great deal of investment for the shop -we could keep all current hardware, it was running nicely. Review Source Similar Products Featured ## Related categories [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.