Industrial & Manufacturing LMS

4.5 / 5 18 reviews

Who Uses This Software?

Industrial and manufacturing facilities. Companies in industries with a lot of regulatory oversight. Companies with complicated manufacturing processes that are difficult for new employees to learn.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Convergence Training
  • www.convergencetraining.com
  • Founded 2000
  • United States

About Industrial & Manufacturing LMS

Identify skill and compliance gaps, deliver consistent training, and build a stronger workforce with Convergence LMS. Convergence LMS is a training management system designed for midsize companies to large multi-site enterprises. Customizable employee groups allow you great control over assigning training and reporting the status of your training program. Import eLearning courses, documents, or videos, or create custom content. Easy integration with HRIS, eCommerce, or other LMS platforms.


Industrial & Manufacturing LMS Features

  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Corporate / Business
  • eCommerce
  • Gamification
  • Gradebook
  • Mobile Learning
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing

Industrial & Manufacturing LMS Reviews Recently Reviewed!

Great LMS that is easy to use

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Convergence provides quality information and their system is easy for our employees to use and understand.

Cons: One of the cons I have with the learning management system is that their reporting features could be better.

The LMS is a very functional system at a reasonable cost.

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is simple to use, straightforward, and meets the needs for large organizations to comply with required OSHA training.

Cons: One of the cons I've experienced is that some of the administrative mechanisms for assignment seem a little "clunky."

The LMS is a very well running program and Convergence provides really good support.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Low, essentially non-existent, problem/failure rate. The LMS is flexible and relatively easy to manage.

Cons: The report options and report results view has some limitations. Also, the bulk versus individual assignments tool can be confusing.

Convergence Safety and LMS

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The safety aspect of the LMS has helped our organization to get a great jump start on training. The ease of use, cost and service from Convergence is one of the best I have experienced in 20+ years in the Learning and Development business. I look forward to building a great partnership as our company grows. I can not imagine trying to build a Learning Organization with a complicated LMS. Look forward to the journey. Don Pratt

Vendor Response

by Convergence Training on March 07, 2017

Thanks Don. We're looking forward to it too!

Convergence MMU

Dec 20, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Interface could be more user friendly and intuitive. Less steps to accomplish goals with regard to administration.

Vendor Response

by Convergence Training on March 07, 2017

We're sorry to hear you're having some troubles using the Convergence LMS, Angela. We have a fantastic support team here, as it appears you're aware of, and some great resources in our knowledgebase. I'll confirm with support that you have access to all these materials, and I'll see if we can also arrange a session with our training team to help you smooth out some of the bumps in your workflow. There are often many ways to accomplish a single task in the LMS. We'll show you some tips and tricks to speed things up.

Convergence LMS Paving the Way Forward for CBC

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Convergence Training has stepped up to the plate in terms of meeting our company's basic training tracking needs. When new reports and general updates to our company's personalized LMS, Convergence made that improvement happen. CBC fully expects to meet all of our industries federal regulatory requirements moving forward with Convergence Training's help.

Vendor Response

by Convergence Training on March 07, 2017

Happy to hear all's well, Sidney. We've really enjoyed working with you guys over the years. Here's to more good years ahead!

Great tool

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Convergence LMS has made many training administrative duties much easier and simpler, such as assigning, accrediting, recording, and reporting. The implementation was a breeze and they helped me every step of the way to ensure the system was customized exactly necessary for our organization.

Pros:
Admin training - informative and specific.
Entire implementation process (not daunting).
User-friendly.
Reporting function.
Ability to set custom reminders/email notifications
Options on how the user receives "credit" for training.
Access to hundreds of training modules.

Cons:
There aren't much, but if I had to:
Bulk assignments have limited editing abilities.
Cannot create custom reports
Ability to give credit to training modules/videos (not a "con" - more of a "nice to have")

Overall I highly recommend Convergence.

Vendor Response

by Convergence Training on March 07, 2017

Thanks for the review, Paula! Glad to hear we're helping to make your job a little easier.

Convergence LMS

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a user, the Convergence LMS is fantastic. Easy to use and intuitive. Don't have to figure out the system in order to complete training.
As an administrator, I have found a few bugs, but the company has been responsive and provided support and work arounds in a timely manner.

Vendor Response

by Convergence Training on December 07, 2016

Thanks for the nice review Amy. We're happy to hear you're finding the Convergence LMS intuitive and easy to use.

Good product impeccable customer service.

Dec 06, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Powerful Product with a large range of options

Cons: The design process for new content types and designing overlays is tedious and difficult. Have had to write a book just to use it

Overall: After having convergence up and running almost a year I can say I like the product, but there are design aspects that could be more user-friendly. However, the customer service is second to none and there has never been a time that I couldn't get immediate help from a real person who fixed my problem or answered my question with speed and professionalism.

Vendor Response

by Convergence Training on December 06, 2016

HI Brian. Thanks for the review, and thanks for the nice words about our support team. We'll be sure to pass that along. I don't think you were on board for the initial admin training. It sounds a short refresher webinar could help. I'll have the support team reach out to you. Also, we have a new version of the LMS coming out in early 2017, with loads of new time-saving workflows and improved design. Stay tuned for more info.

Convergence Training for Rand Whitney Containerboard

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Rand-Whitney Containerboard (RWCB) partnered with Convergence LMS in the spring of 2016. Our mission was to improve employee training by adding a computer based LMS to compliment our current "on the job" training. RWCB staff (IT, Prod. Mgmt., C.A.O.) went through a two-day, on-site training with a Convergence staff member to build a database, generate ideas on implementation, what training modules should be required for each production position and a time frame in which these assigned modules should be completed. Kickoff meetings for production crews (4) were held at the end of June where an overview of the training was presented, why RWCB was implementing a computer based LMS an explanation of expectations and time frame on which required modules were to be completed.

The training was launched on July 1, 2016, with a date of December 31, 2016, for required modules to be completed. Approximately 60 employees were assigned required training modules. Based on the job position in the mill, required modules ranged from 7 (current entry level employees to 45 (Shift Supervisors (4), Senior Operators (8)). By the end of July about 1/3 of the employees completed their required modules. As of December 1, only two employees have completed their required modules.

With a total of 45 modules selected by RWCB, each employee is offered the balance of modules, if not required to be taken, as Electives. RWCB is also implementing a process in which an employee is up for a promotion, one of the considerations will be completing the modules required for the position that open.

I believe that not only the Convergence Training program has been very beneficial to RWCB employees that have been here for five years or less but also to employees that have been with RWCB since the mill started up in 1994. I found the experience to be better than I expected.

Vendor Response

by Convergence Training on December 06, 2016

Thanks for the great info Jim. Sounds like everything is going smoothly for you. We're pleased to hear that you're happy you chose to go with Convergence.

Good deal for the cost

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Organizational structure makes sense. Reports are useful

Cons: Sometimes is slow and not intuitive. If you have used a function in a while it takes some work to figure out how to do what you need to do.

Overall: The experience is not always intuitive but the support structure is incredibly strong and helpful. Customer service responds promptly and the support websites are helpful.

Recommendations to other buyers: The Convergence team is great to work with and they are very helpful and interested in a good user experience.

Vendor Response

by Convergence Training on December 06, 2016

Thanks for the feedback, Ray. We appreciate it. Powerful software like this can sometimes have a steep learning curve (although we think ours is less steep than most). I don't believe you were a part of the initial LMS onboarding training. It might make sense for you to go through a brief refresher training session. I'll have the support team reach out. Keep leaning on our support resources for help and we guarantee you'll be an expert before the end of the year :)

Great LMS

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This LMS is used on over 40 vessels and also for shore-side personnel. Ease of use is amazing and support is great.

Vendor Response

by Convergence Training on December 06, 2016

Hi Barrett! Thanks for the review. We're happy to hear you're finding our LMS easy to use and that support has been treating you well. We'll pass that along.

Convergence System

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Good morning. I have used the MSHA Training module for over two years. The system is very easy to administer. It is always up to date and informative. The dash board reporting gives me everything I need. The system is also very "User Friendly" for both my employees and myself. And, I always got prompt response when I had a question.

Vendor Response

by Convergence Training on December 05, 2016

Thanks for the review, Randy. We're happy to hear the Convergence LMS is helping you get the job done.

Outstanding LMS for Manufacturing

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The features of the Convergence Enterprise LMS fully support the training requirements of manufacturing companies. Their entire staff is responsive and great folks to work with

Vendor Response

by Convergence Training on November 04, 2016

Thanks John! It's been a pleasure working with you as well.

Convergence Review

Nov 03, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I like the features and functionality that the Convergence LMS has to offer. Specifically the CBT content and the Qualifications that we've created in the system to help supplement our training program.
There have been a few items that I should also mention that we are not fond of. Your courses do not have functionality that allows the user to retake only the questions that they have missed on test. I'm also unable to customize the scores on the test myself without asking Convergence to do this function for me. The former company (Pure Safety) we utilized had this capability. Overall I give the system a good rating, but I would request that your content developers consider what I have mentioned above.

Vendor Response

by Convergence Training on November 07, 2016

John, you'll be happy to know that custom passing scores are one of the many new features available in our new course templates. These updates will be pushed out early Q1 2017. We're also working on adding the ability to retake only incorrect test questions, so keep an eye out for that functionality in a future update.

Overall it does what it is suppose to do.

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: There are some steps once you get on the program that do not make sense. Seems like there would be an easier way to do the same thing.
We have had 1 problem since we have been on the program (2 years), when we ran a completion report it was not calculating the time duration correctly. It took customer service almost 2 months to correct. When I called and spoke with a representative he told me it is what it is and they would get to it when they can. Meantime I had 2 employees that needed to finish their MSHA training before a certain date. They could do a lot better in customer service (at least that 1 representative). Would like to see more in their library.

Vendor Response

by Convergence Training on November 14, 2016

Hi Lori, We take pride in having a very well-regarded and highly-rated support team. It's our goal to respond to and address all support requests as quickly as possible. We're happy to hear you've only encountered one issue in over two years of service, but apologize it wasn't addressed quickly enough. Our support queue can get quite full at times, but we'll continue to do our best to complete requests as fast as we can.

Great Customer Service

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the first phone call learning about Convergence (prior to purchase) to the current date (a year and a half after purchase) the customer service from the staff has been incredible. I'm new to the training world and have never been the administrator of an LMS system prior, I couldn't imagine a better group of people to work with, from our sales representative that I still talk to regularly to the trainers to the technical support. They have all been wonderful. Convergence itself has been a great upgrade to the LMS we had here prior. Our end users like the ease of getting to their trainings in addition to enrolling in classes and electives. Our supervisors have really come to rely on the scheduled reports for their teams due training and we have had higher completion rates of training because of this system and what it can do. The technical staff there and our IT department have worked well together to get our users auto imported when hired and updated when needed. I'm excited to see what they come up with next!

Vendor Response

by Convergence Training on November 07, 2016

Thanks for the kind words Andrea. We think you're pretty great too!

Great tool for employee training

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Convergence training has a great set of features to deliver and manage employee training. When we activated the product, the customer service team helped us set up the LMS to fit our organization and then taught us how to use it. They have very responsive customer service and have provided a flexible product that has grown with us to fit our needs over the past four years.

Vendor Response

by Convergence Training on November 02, 2016

Hey Jonathan, thanks for the great review!