Who Uses This Software?

Organise your customer data, follow up on opportunities with targeted activities, manage your sales pipeline, identify new leads, send newsletters, handle your support cases and lots more with webCRM.


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $23.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • webCRM
  • www.webcrm.com
  • Founded 2003
  • Denmark

About webCRM

webCRM provides fully secure hosted web-based CRM solutions for all types of organisations and everyone with daily customer contact. webCRM provides a fast, simple but highly functional platform. Key modules are: Activity Management, Email Marketing, Pipeline Management, Quotations, Budgets, Reporting and Website Integration. Request a free trial now and webCRM will help you through the process of finding out if webCRM meets your needs.


webCRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

webCRM Reviews

webCRM Offers Flexibility For Online Account Management and Sales

Apr 06, 2011
5/5
Overall

Comments: I purchased webCRM before 2 months and since then I am constantly using it. What I like most is the simplicity that this online CRM solution offers - the interface is really clean, you have all the buttons you need (no extra ones) and this makes the whole system to run faster. Another thing that made me extend my subscription is the Outlook integration and the ability to exchage contacts between this application and the CRM solution. Finally, let me say something about why I decided to use that particular CRM system - the cost. Without doubt, every business owner is looking for cost effective solutions and webCRM meets those requirements really well. The price of that solution is 15 Pounds per month, which I think is affordable even for small business owners.

Pros: Really easy for use, definitely there is no special knowledge required Reliable and fast, which is definitely a huge advantage for a CRM solution Lower cost - this CRM solution comes for really low price and don't requires any implementation expens

Cons: Kind of limited feature set - compared to the other CRM systems on the market, webCRM do not have a lot more to offer. Still I think the feature set will be expanded in the future.

Great product

Mar 03, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: In my opinion, webCRM is one of the best things that happened to my company. It changed the way I handle customers completely and my customer support quality is now significantly higher.

Cons: Although implementation is not very easy to do, you don't have to be a genius to figure it out. Also using the product might be a little bit difficult at the beginning until you get used to it.

Overall: Although there are some cons to webCRM, I think they are not very significant and can be ignored because the pros outweigh them. Overall it is a wonderful product that will increase the quality of your customer service.

Why I Chose WebCRM Over Their Competitors

Feb 25, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Really easy for use
No system requirements since it is web-based
Do not requires any special knowledge for use
It can easily be implemented on my website, which is important since I am running an online store.
Great when used for marketing and lead generation
Reporting made easier
Excellent customer support

Cons: Like any new system, there are some bugs, but they are working on fixing them.
Some features are missing compared to competitor solutions

Overall: In my opinion, webCRM is a system suitable for business owners of any kind - from small - corporate ones. It has a lot of features, which can easily be used and do not requires any special knowledge for implementation - simply purchase and start using. What I like most is the fact that the company is doing their best to make the product better and pretty soon, I think webCRM will be one of the best solutions on the market.

WebCRM

Feb 22, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The management information that is available is amongst the best I have seen available.

It is cost efficeint

Customer support is first class.

Cons: Like any new system, it can take some considerable time to get used to.

Overall: I would have no hesitation whatsoever in recommending WebCRM to any perspecitve user.