# Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/Vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Vtiger CRM Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews John S Social Media ConsultantMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “With a comprehensive set of tools for managing sales, marketing, and customer service, you can manage all aspects of customer engagement from a single location.“ February 20, 2023 Nitish P developerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Vtiger CRM have integration limitations and some performence issues“ March 10, 2025 Helene V Director, ContentPublic Relations and Communications, 501 - 1,000 employeesUsed the software for: 1-2 years. “It is a very intuitive and dynamic program that has helped us to increase our sales, through different channels such as sending advertising and offers of our services by email.“ June 7, 2022 NM Nathan M DirectorInternet, 2 - 10 employeesUsed the software for: More than 2 years. “Connecting modules together can be tricky for beginners.“ June 3, 2024 IM Ismael M Sales ExecutiveBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “The ability to install this tool in our phones is also an advantage for us.“ February 29, 2024 CK Calum K It ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “There were some small bugs we had to fix ourselves relating to email attachments.“ January 13, 2023 Rachel B Director, Demand GenerationHospitality, 501 - 1,000 employeesUsed the software for: 6-12 months. “Start-up companies will find in this software the tools they need to efficiently organize their sales and projects, achieving an increase in their performance.“ May 9, 2022 ZK Zandre K Tier 2 Network Support EngineerTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “Only down part to VTiger is that it has to do some system/cloud backup on a daily basis wherein the system completely locks up and you are unable to do anything.“ January 21, 2021 ## Showing most helpful reviews Showing 1-25 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aman Preet S. Developer Automotive Used the software for: 1-2 years ### "Pros and cons of Vtiger CRM" December 21, 2022 4.0 Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM. Pros Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task. Cons Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM They are costly in the long ran as compared to Vtiger CRM Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) All these options didn't have well organised templates and addible feature that are provided by Vtiger CRM itself. Review Source VR Verified Reviewer developer Computer Software Used the software for: Less than 6 months ### "About Vtiger CRM" March 10, 2025 5.0 My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes Pros Vtiger CRM is a good user friendly and afforadable price Cons Vtiger CRM have integration limitations and some performence issues Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) comparetively Vtiger CRM have good performance and solving complex problems Review Source EZ Eduardo Z. CEO Publishing Used the software for: 2+ years ### "Value for money" September 30, 2019 3.0 Although I will expect improvements they are always working and adding new features, they are always there to help you. Pros Compare to other CRM options it's significantly cheaper and has a lot of features to explore and use. The support it's fantastic they are always there to assist you with patience and dedication. Cons Some of the features are half way developed (for instance the Project Module it's not good) The email campaign module could be great but it needs lots of improvements. The mobile App could be better. Alternatives considered [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Reason for choosing Vtiger CRM Because of the price Review Source NM Nathan M. Director Internet Used the software for: 2+ years ### "Versatile and scalable " June 3, 2024 5.0 Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger. Pros The ability to customise the CRM to your business requirements. Cons Connecting modules together can be tricky for beginners. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Vtiger CRM Price a lot more affordable and scalability. Review Source JC Jim C. Consultant Civic & Social Organization Used the software for: 6-12 months ### "Vtiger is excellent and affordable, with less limits even at the lower costs" March 23, 2022 5.0 Excellent, would recommend it. Pros Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried. Cons Workflows could be made easier for beginners. The project management side on my plan is fairly basic, but it's nice to have it there. Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Vtiger CRM Price, usability, multifunctionality, UI. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Streak](https://www.capterra.com/p/124465/Streak/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc. Review Source CG Carlos G. VP of Sales Computer Software Used the software for: 2+ years ### "Vtiger CRM vs Competition" October 25, 2019 5.0 overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it. Pros The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place. Cons There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Vtiger CRM We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it. Review Source Andrew E. Managing Director Computer Software Used the software for: 6-12 months ### "One of the better Open Source CRM platforms" August 16, 2022 3.0 We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users. Pros The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them. Cons The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team. Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) One of our sales team suggested we make the switch on the basis that it had better features. Review Source HM Hanane M. Freelance Marketing and Advertising Used the software for: 6-12 months ### "The great app" January 30, 2024 4.0 A very wonderful experience and still like you Pros For ease of use .It offers a range of features for smaller companies Cons A very good application in which there are no downsides Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) It is considered a powerful resource with a set of features Review Source VR Verified Reviewer General Manager Computer Software Used the software for: 2+ years ### "CRM whose strength was the community forgotten by the manufacturer" August 18, 2020 3.0 In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time Pros Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful. Cons the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Vtiger CRM open source, community, functionality, flexibility and power are some of its main characteristics undoubtedly Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Convenient as SaaS, but not designed as SaaS" March 30, 2021 4.0 My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above. Pros The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are. Cons It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) When I changed jobs, I came to this one that had vTiger. If it were up to me, I would still be using Hubspot. Review Source TK Tim K. Pm Information Technology and Services Used the software for: 2+ years ### "An affordable yet capable CRM for businesses of all kinds" June 30, 2022 5.0 I beleive vtiger was the reason we were really able to be comfortable in sales automation, Pros When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software. Cons The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing Vtiger CRM Ease of getting started Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Cost was phenomenal Review Source VKM Valeria Karina M. Counselor Information Technology and Services Used the software for: 2+ years ### "Excellent crm for sales management" October 22, 2021 5.0 My overall experience has been very satisfactory. Pros It allows you to record all the operations carried out with your clients by user. And carry out the corresponding follow-up. As well as keeping track of the work done by your employees. Cons What I liked the least is that it does not leave the user time of who managed the client. It must be done manually. Review Source GY Geoff Y. Sr. Account Manager Management Consulting Used the software for: 1-2 years ### "Jack of Too Many Trades?" January 26, 2017 3.0 My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients. On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured. On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road. Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product! Pros Pleasant user interface, customizable, easily accessible, awesome support Cons Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas Review Source IM Ioana M. Sales Rep Security and Investigations Used the software for: 1-2 years ### "best there is " April 19, 2019 5.0 So far all's good, going for better! Pros the best part is the accessibility: beyond the fact that you can connect via any web browser, there's the mobile app ( with offline option and other awesome features ) and the Gmail addon which is superb; i mean with just 2 3 clicks you create the opportunity and link the conversation directly from your inbox ( genius!) overall the accessibility and overview of the data is really really good. the other great feature present in almost every part is the flexibility with which you can create the reports, the templates, the way you store the documents, etc. i'm not sure about the other CRM solutions out there, but so far VTiger CRM proved to be a great adaptable solution, which ( at least on the sales representative side of our business) has brought us much improvement especially on the time : no more need to dedicate hours to update the system at least a few hours each week, it can be done instantly and in a few clicks you can even track the doubles and merge the data, but also the reaction time - easy to prepare the quote and send it directly to the customer/partner. Cons the only downside i can think of is the slow chat - internal communication tool seems to be "on standby" or still under development, but it exists . Review Source EZ Eduardo Z. CEO Publishing Used the software for: 2+ years ### "VTiger is value for money" October 9, 2019 4.0 I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business. Pros It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software. Cons Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does. As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of support@mycompany.com) Reason for choosing Vtiger CRM I find that the price is affordable for our size of business Review Source KV Kaitlyn V. Partner and Sales Manager Apparel & Fashion Used the software for: 1-2 years ### "Small business friendly - not user friendly " August 1, 2022 4.0 What's most important is how it improved our customer experience. We stayed better connected and made every interaction count. Sales accelerated and complaints declined. Pros Amazing contact database and contact management systems. I used customer tracking to reach more customers on more platforms. Manage support and sales in addition to marketing. If you have teams everyone can work together, if you're managing on your own you can get a lot of work done within Vtiger. Less running back and forth between systems. Forms can be customized \*to an extent\*. The pilot version is free, the paid version won't break the bank. Cons I couldn't find a way to format reports and exporting data was a slow and difficult process. As I mentioned in the review title, Vtiger CRM is not user friendly. I stayed late in the office doing my best to get it up and running. Review Source Benjamin L. Business Development - Partnerships Computer Software Used the software for: 2+ years ### "Used it for a SaaS biz CRM" December 7, 2018 4.0 Unified our different teams on the overall vision as well as daily activity of the company. It quickly took the place of internal email threads. having all the comms on a client in their account space was very helpful - to see their past interactions with Tech Support as I was preparing to expand our services with the client. Pros The customizable dashboard. Able to make my daily agenda/screen look the way I wanted and feed me the info I needed for Sales. Cons we were the first users of our biz type (in 2013) so there were not many 'best practices' to be followed. Review Source RL Robert L. Sales Manager Computer Networking Used the software for: 2+ years ### "Well Designed CRM Solution" April 19, 2019 4.0 We utilize Vtiger to manage our entire sales, order processing and invoicing processes. Searchable data allows us to see the progress of a sale over time and manage tasks and activities while ensuring we keep integrity of our customer data. Many of our customers are budget driven and we may engage with them one year and not complete the sales agreement for one or two years later. Vtiger allows us to continue to track and prioritize accounts so we can continue to manage the sale to the completion of an agreement and beyond. Pros Well designed front end with easy to use functionality. Customizable to our needs. Automated reporting, Includes the ability to track the entire sales process from beginning to receipt of payments. Easy to store documents with search function. Cons Like every software app you need to understand the process and how each function works to ensure that new data entries of new accounts are not duplicated in the data entry side Review Source Antonio A. ITSM Specialist Used the software for: 6-12 months ### "vTiger User for CRM activities in a Reseller Partner" March 20, 2018 4.0 Consolidate in one applications the differents need of the process to interacts with our customers since the sales stage until the service and support side. Pros You can consolidate multiples process in a single platform (sales, product catalog, contacts, project management, service contracts, case management). Integration with gsuites lets you sinc calendar, add new contacts based on emails, email features. Integration with twilio lets you start phone call based on the contact information and record this activities. Dashboard features to obtain of your differents tasks. Easy to setup and customize. You can add new modules if you needs. Cons The interactions between the differents modules can be improve, in order to relate the differents entities of the interactions with our customers. Review Source DF David F. Head of Analytics Online Media Used the software for: 2+ years ### "VTiger CRM" October 9, 2019 4.0 We are using VTiger to manage our sales pipeline, set targets and track our ability to meet targets based on our weighted pipeline. Pros This product contains all of the vital CRM features, and is still easier to use than most other CRMs. Possibly the best part of the system, however, is the ability to export and import most information easily. Cons Automating the export of data is difficult and painful, and the API is extremely limiting in both functionality and usage limits. The cloud version of the software suffers for this reason, as well as the inability to edit some records due to a lack of access to the backend. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM Price, ease of use. Review Source BH Barbara H. Human Capital Manager Information Technology and Services Used the software for: 1-2 years ### "Minimal Efficiency" July 21, 2021 1.0 The platform itself is ok. The customer service provided is subpar. Pros Once you get used to the info requirements/page, the system is user friendly. Uploaded documents are easy to search for. Cons The time tracking feature only measures time in seconds. This can't be adjusted, even on the platform development side. The amount of info required/page is ridiculous and rather unnecessary. There should be a preference setting to adjust this, there is not. The platform cannot be individualized and makes scaling up next to impossible. Reason for choosing Vtiger CRM The choice seemed promising at the time. Review Source Avinash Y. Director Real Estate Used the software for: 1-2 years ### "OUR CUSTOMIZED CRM" June 23, 2016 5.0 We are big FAN of your product now as it is solving all the problems with ease. Everyone in our team is using it with comfort and it can be updated very easily because of the mobile App. Special mention of your Analyst as She is very helpful and she sorted our Inventory Module which was a big task and that's working very well for us now.. I guess this is a perfect product for us.. few tweaking and customization is still going on but whatever we are working on. its working absolutely fine Thanks Team and Vtiger Pros The Software is very easy to use and can be customized as per our requirement. We were looking for something which we can customized as and when we require. And our search ended here. Now I am so impressed with the applicability of the software that I am looking forward for Real-Estate module too and would request you to help out there too. Cons Just adding some dynamic fields for more control on entries can be like a cherry on the cake otherwise it seems superb so cheers to the Team. Review Source Thomas F. vp of sales Computer Networking Used the software for: 2+ years ### "Recommend if you are looking for a CRM easy to configure and stable" October 11, 2019 4.0 Pros I appreciate the ease of configuration and the possibilities. CRM stability Cons lack of integration as we can with Sales force. we ask ourselves the question of changing to have integrations with woodpecker.co, calendly.com, cisco webex teams and calling, aircall, hubspot, linkedin Reason for choosing Vtiger CRM possibility of configuration, saas mode, price Review Source JW Joe W. Manager of Information Technology Automotive Used the software for: 2+ years ### "No worries i track everything" April 19, 2019 5.0 I have now brought Vtiger multiple companies to better help there IT staff keep track of there processes. Weather it's Operational tasks, Projects, or Inventory. Vtiger blows similar systems like spice-works out of the water and i'm looking forward to use it for years to come. Pros Everything has the ability to be customized and you don't need to be a rocket scientist to figure it out. I spent a week on this system and had it scanning emails, making cases, and notifying staff and users. Once you have a valid ticketing system you wonder how you lived with out it. KEY WORD " Accountability" Cons What everyone else wants. Cheaper prices, more features, ect. The reality is i wouldn't trade this CRM for anything it gets the job done in the best way. Review Source EE Evelyn E. Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Great for the B2B business that have several clients to manage" December 2, 2021 4.0 It has been great, they are working on the problems we are experiencing in the new version. Pros It allows us to manage different clients with the same database and keep information separated. It is easy to adjust to our needs. Cons The new version has a lot of glitches that they have been taking some time to fix. It was working better in the older version. Reason for choosing Vtiger CRM Price and features. Review Source Similar Products Featured