--- title: "Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vtiger CRM the right CRM solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/112491/vtiger-CRM/reviews/" page_type: "reviews" language: "en" --- Vtiger CRM 4.3 (338) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 19th, 2026 # Reviews of Vtiger CRM Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place.“ June 9, 2026 KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings.“ June 9, 2026 PC Piergiorgio Tamiazzo C Project ManagerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “The customer support team of Vtiger CRM is friendly.“ July 10, 2026 Nitish P developerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Vtiger CRM have integration limitations and some performence issues“ March 10, 2025 John S Social Media ConsultantMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “With a comprehensive set of tools for managing sales, marketing, and customer service, you can manage all aspects of customer engagement from a single location.“ February 20, 2023 NM Nathan M DirectorInternet, 2 - 10 employeesUsed the software for: More than 2 years. “Connecting modules together can be tricky for beginners.“ June 3, 2024 IM Ismael M Sales ExecutiveBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “The ability to install this tool in our phones is also an advantage for us.“ February 29, 2024 CK Calum K It ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “There were some small bugs we had to fix ourselves relating to email attachments.“ January 13, 2023 ## Showing most helpful reviews Showing 1-25 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aman Preet S. Developer Automotive Used the software for: 1-2 years ### "Pros and cons of Vtiger CRM" December 21, 2022 4.0 Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM. Pros Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task. Cons Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM They are costly in the long ran as compared to Vtiger CRM Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) All these options didn't have well organised templates and addible feature that are provided by Vtiger CRM itself. Review Source VR Verified Reviewer developer Computer Software Used the software for: Less than 6 months ### "About Vtiger CRM" March 10, 2025 5.0 My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes Pros Vtiger CRM is a good user friendly and afforadable price Cons Vtiger CRM have integration limitations and some performence issues Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) comparetively Vtiger CRM have good performance and solving complex problems Review Source PTC Piergiorgio Tamiazzo C. Project Manager Consumer Services Used the software for: 1-2 years ### "Vtiger CRM Has Impressive Features that Streamlines Our Operations" July 10, 2026 5.0 Pros The user interface of Vtiger CRM is outstanding, making it a remarkable customer relationship management solution. The customer support team of Vtiger CRM is friendly. Cons With Vtiger CRM, we do not experience problems. The features of this customer relationship platform are wonderful. Review Source KW Kian W. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Solid CRM with useful customer management features" June 9, 2026 3.0 My overall experience with Vtiger CRM has been positive. It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks. Pros Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place. I like that it brings CRM and helpdesk features together, which makes it easier to keep track of customers and follow-ups. Cons Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings. The interface could be a bit smoother in some areas. Review Source JC Jim C. Consultant Civic & Social Organization Used the software for: 6-12 months ### "Vtiger is excellent and affordable, with less limits even at the lower costs" March 23, 2022 5.0 Excellent, would recommend it. Pros Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried. Cons Workflows could be made easier for beginners. The project management side on my plan is fairly basic, but it's nice to have it there. Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Vtiger CRM Price, usability, multifunctionality, UI. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Streak](https://www.capterra.com/p/124465/Streak/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc. Review Source CG Carlos G. VP of Sales Computer Software Used the software for: 2+ years ### "Vtiger CRM vs Competition" October 25, 2019 5.0 overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it. Pros The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place. Cons There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Vtiger CRM We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it. Review Source Andrew E. Managing Director Computer Software Used the software for: 6-12 months ### "One of the better Open Source CRM platforms" August 16, 2022 3.0 We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users. Pros The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them. Cons The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team. Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) One of our sales team suggested we make the switch on the basis that it had better features. Review Source VR Verified Reviewer General Manager Computer Software Used the software for: 2+ years ### "CRM whose strength was the community forgotten by the manufacturer" August 18, 2020 3.0 In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time Pros Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful. Cons the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Vtiger CRM open source, community, functionality, flexibility and power are some of its main characteristics undoubtedly Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Convenient as SaaS, but not designed as SaaS" March 30, 2021 4.0 My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above. Pros The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are. Cons It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) When I changed jobs, I came to this one that had vTiger. If it were up to me, I would still be using Hubspot. Review Source EZ Eduardo Z. CEO Publishing Used the software for: 2+ years ### "Value for money" September 30, 2019 3.0 Although I will expect improvements they are always working and adding new features, they are always there to help you. Pros Compare to other CRM options it's significantly cheaper and has a lot of features to explore and use. The support it's fantastic they are always there to assist you with patience and dedication. Cons Some of the features are half way developed (for instance the Project Module it's not good) The email campaign module could be great but it needs lots of improvements. The mobile App could be better. Alternatives considered [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Reason for choosing Vtiger CRM Because of the price Review Source TK Tim K. Pm Information Technology and Services Used the software for: 2+ years ### "An affordable yet capable CRM for businesses of all kinds" June 30, 2022 5.0 I beleive vtiger was the reason we were really able to be comfortable in sales automation, Pros When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software. Cons The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing Vtiger CRM Ease of getting started Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Cost was phenomenal Review Source VKM Valeria Karina M. Counselor Information Technology and Services Used the software for: 2+ years ### "Excellent crm for sales management" October 22, 2021 5.0 My overall experience has been very satisfactory. Pros It allows you to record all the operations carried out with your clients by user. And carry out the corresponding follow-up. As well as keeping track of the work done by your employees. Cons What I liked the least is that it does not leave the user time of who managed the client. It must be done manually. Review Source GY Geoff Y. Sr. Account Manager Management Consulting Used the software for: 1-2 years ### "Jack of Too Many Trades?" January 26, 2017 3.0 My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients. On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured. On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road. Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product! Pros Pleasant user interface, customizable, easily accessible, awesome support Cons Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas Review Source IM Ioana M. Sales Rep Security and Investigations Used the software for: 1-2 years ### "best there is " April 19, 2019 5.0 So far all's good, going for better! Pros the best part is the accessibility: beyond the fact that you can connect via any web browser, there's the mobile app ( with offline option and other awesome features ) and the Gmail addon which is superb; i mean with just 2 3 clicks you create the opportunity and link the conversation directly from your inbox ( genius!) overall the accessibility and overview of the data is really really good. the other great feature present in almost every part is the flexibility with which you can create the reports, the templates, the way you store the documents, etc. i'm not sure about the other CRM solutions out there, but so far VTiger CRM proved to be a great adaptable solution, which ( at least on the sales representative side of our business) has brought us much improvement especially on the time : no more need to dedicate hours to update the system at least a few hours each week, it can be done instantly and in a few clicks you can even track the doubles and merge the data, but also the reaction time - easy to prepare the quote and send it directly to the customer/partner. Cons the only downside i can think of is the slow chat - internal communication tool seems to be "on standby" or still under development, but it exists . Review Source EZ Eduardo Z. CEO Publishing Used the software for: 2+ years ### "VTiger is value for money" October 9, 2019 4.0 I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business. Pros It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software. Cons Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does. As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of support@mycompany.com) Reason for choosing Vtiger CRM I find that the price is affordable for our size of business Review Source KV Kaitlyn V. Partner and Sales Manager Apparel & Fashion Used the software for: 1-2 years ### "Small business friendly - not user friendly " August 1, 2022 4.0 What's most important is how it improved our customer experience. We stayed better connected and made every interaction count. Sales accelerated and complaints declined. Pros Amazing contact database and contact management systems. I used customer tracking to reach more customers on more platforms. Manage support and sales in addition to marketing. If you have teams everyone can work together, if you're managing on your own you can get a lot of work done within Vtiger. Less running back and forth between systems. Forms can be customized \*to an extent\*. The pilot version is free, the paid version won't break the bank. Cons I couldn't find a way to format reports and exporting data was a slow and difficult process. As I mentioned in the review title, Vtiger CRM is not user friendly. I stayed late in the office doing my best to get it up and running. Review Source Hemant A. International Sales ( Business Development Manager) Photography Used the software for: 2+ years ### "Good to manage Client's queries and Sales" April 19, 2019 4.0 Pros The customized dashboard is really good to keep track of every thing. Love the report generation tools, where I can pull the team's record and their performance easily. Scheduled email is what I liked the most in the software, I can send the email at the convenience of the customer. Overall a very good tool for keeping track, getting notification of the tasks, and this really helps team to grow. Cons There is a lack in the system between 11:30 pm IST to 12:00 pm IST. It doesn't support grammerly well. Review Source RG Robert G. Founder & CEO Financial Services Used the software for: 2+ years ### "VTiger is awesome." April 26, 2019 3.0 We are using VTiger of course for helping customers with support cases; however, where VTiger \*really\* shines is in the sales department for our business development department. Making easy appointment links for individuals and groups, flexible email and SMS campaigns, live chat support, etc. for a low price per user...VTiger is pretty excellent. We first chose VTiger because it was based off the open source Sugar CRM and we love having the option to move off VTiger to our own hosted solution when the corporation requires this. Overall, we are all extremely happy with the 5+ year relationship we've had with VTiger. Pros For the price, it is definitely the best CRM around. Cons Even though the team fixes bugs quickly and responds to support requests quickly, their software updates noticeably break other features as they continually improve the website. This can be a bit annoying at times. Other than that, the uptime is excellent and our whole organization uses VTiger as much as possible. Review Source CL Christopher L. IT support manager Information Technology and Services Used the software for: 2+ years ### "Solid CRM" October 9, 2019 5.0 My overall experience has been very positive. In the years I have been using it I have only needed to reach out to support a few times and I was promptly assisted and my issues were always resolved. Most of the time they were just training questions. Pros Vtiger is feature rich. Reporting is great especially when you can build your own custom metrics to report on. Cons Kind of a steep learning curve but once you get it down its awesome. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Vtiger CRM More flexibility and better reporting. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Needed better reporting Review Source VR Verified Reviewer Account manager Consumer Services Used the software for: 6-12 months ### "One solution to simplify your work "Vtiger"" April 19, 2019 5.0 From the time our company has purchased Vtiger, interacting with clients has become very easy, we can pull up the reports of our client from when he started using our product and what is the graph of his continued business with us. We can even keep the track of clients not placing an order with us. We can even keep a track of how often we call our clients to better our services and we can also come to know the trending complaints which are getting our business affected by pulling up the reports from the Vtiger which is a very good option. Pros One of the best option is the "SLA clock" which keeps on reminding you that we haven't acknoledged the query of the customer and this helps a lot in getting a prompt response and it shows how company is willing that our clients get the resolution with in no time and they can work with us swiftly. Cons This software should even come up with the soft-phone facility which can display the client detail on the screen whenever they call. Which will reduce the time for finding up the detail of client and get straight to the track and help them with the best possible option rather than waiting the first 3 minutes of the call in pulling up what was are the order placed by the client and what was his las email to us. Review Source UJ Ulan J. Channel Manager Information Technology and Services Used the software for: 1-2 years ### "Easy, smart and time saving" April 19, 2019 5.0 My general experience has been good. As a on the road accounts manager, I needed something that could work with me on the road, cutting out late night pipeline updates. It removed the way our company reported; We usually had separate excel sheets and paper trails to update management on pipeline and sales, this removed late night spreadsheet updates and calculations and I can spend more time with the family. Pros I am a Channel Manager or accounts manager, with that being said, my job requires me to be on the road, seeing customers, following up on opportunities and just Managing general pipeline sales. I really do appreciate the Vtiger Mobile application. I can easily update my opportunities - "on the go". It is easy to use: Easy to track and update my opportunities with the simple user interface. It makes my life much easier Cons As we are based in South Africa Our connectivity and more specifically international connectivity is slow. Sometimes the loading of any function in the browser takes very long. Sometimes longer than others. Review Source VR Verified Reviewer Territory Manager Business Supplies and Equipment Used the software for: 2+ years ### "Excellent and Easy to use CRM Portal" April 22, 2019 5.0 Overall the objective of using VTiger is getting fulfilled. No more forgetting about the opportunities as a Sales Person. You can keep track of all your client data. Reporting formats also give a huge insight into the data that helps faster decision making Pros Simple to use with all the features that enable me to track, update any record pertaining to client, organization and its opportunities We have automated the quote requisition to our design team from VTiger itself The dashboard gives great insight into the overall summary of my opportunities Cons Sometimes the linking of the documents from G-Suite or uploading the same becomes time-consuming since there is a word title limit. Our files have huge names and cannot cut down on the word limit. This is a drawback that I would like to highlight Review Source Ignacio V. Business Development Manager Computer & Network Security Used the software for: 2+ years ### "Our CRM on my own terms!" July 24, 2019 4.0 Pros Easy to use and configure. We use vTiger for about three years, hosted in our own cloud and works very well. We connected with 3CX and Google Apps to have a central place to manage the communications with our customers. Cons the documentation of free version, may be it's a little outdated, but with a little of luck, you can achieve whatever you need. Review Source JC Jonathan C. Director Information Technology and Services Used the software for: 2+ years ### "Positive development over the years" April 19, 2019 5.0 Since migrating from the local to the cloud version, we have added features that we use, we like the internal integrations between the elements and the ease of producing meaningful reports. Pros The vendor is really good at developing the platform and bringing those changes to our awareness. This has been in the creative approach to sales and the adaptations around the new GDPR regulations. Cons There is an integration that would be really useful but it hasn't been written yet with Quickbooks for UK Tax office program, 'Making Tax Digital'. It would be really useful to have the integration written, however this is above and beyond the rest of the application suite, we use if for sales and account management along with project and support services. Review Source LB Luca B. Commercial adviser Construction Used the software for: 2+ years ### "easy to use, complete, free" December 6, 2016 5.0 I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time Pros Easy to use, free, adaptable to any need, lead generation, use in cloud Cons For professional use, you must rely on companies able to develop solutions vtiger Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.