--- title: "Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vtiger CRM the right CRM solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/112491/vtiger-CRM/reviews/" page_type: "reviews" language: "en" --- Vtiger CRM 4.3 (339) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Vtiger CRM Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place.“ June 9, 2026 KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings.“ June 9, 2026 PC Piergiorgio Tamiazzo C Project ManagerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “The customer support team of Vtiger CRM is friendly.“ July 10, 2026 Nitish P developerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Vtiger CRM have integration limitations and some performence issues“ March 10, 2025 John S Social Media ConsultantMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “With a comprehensive set of tools for managing sales, marketing, and customer service, you can manage all aspects of customer engagement from a single location.“ February 20, 2023 NM Nathan M DirectorInternet, 2 - 10 employeesUsed the software for: More than 2 years. “Connecting modules together can be tricky for beginners.“ June 3, 2024 IM Ismael M Sales ExecutiveBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “The ability to install this tool in our phones is also an advantage for us.“ February 29, 2024 CK Calum K It ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “There were some small bugs we had to fix ourselves relating to email attachments.“ January 13, 2023 ## Showing most helpful reviews Showing 1-25 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aman Preet S. Developer Automotive Used the software for: 1-2 years ### "Pros and cons of Vtiger CRM" December 21, 2022 4.0 Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM. Pros Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task. Cons Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM They are costly in the long ran as compared to Vtiger CRM Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) All these options didn't have well organised templates and addible feature that are provided by Vtiger CRM itself. Review Source VR Verified Reviewer developer Computer Software Used the software for: Less than 6 months ### "About Vtiger CRM" March 10, 2025 5.0 My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes Pros Vtiger CRM is a good user friendly and afforadable price Cons Vtiger CRM have integration limitations and some performence issues Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) comparetively Vtiger CRM have good performance and solving complex problems Review Source DL Denis L. Customer service rep Transportation/Trucking/Railroad Used the software for: 6-12 months ### "vtigercrm2112" September 23, 2026 3.0 Strong automation capabilities, and excellent customization. While setup and administration can require some effort. Pros Comprehensive all-in-one CRM for sales, marketing, and support. Strong contact and lead management capabilities. Cons Initial setup and customization can be complex. Duplicate lead management could be improved. Integration limitations with some external applications. Review Source PTC Piergiorgio Tamiazzo C. Project Manager Consumer Services Used the software for: 1-2 years ### "Vtiger CRM Has Impressive Features that Streamlines Our Operations" July 10, 2026 5.0 Pros The user interface of Vtiger CRM is outstanding, making it a remarkable customer relationship management solution. The customer support team of Vtiger CRM is friendly. Cons With Vtiger CRM, we do not experience problems. The features of this customer relationship platform are wonderful. Review Source JC Jim C. Consultant Civic & Social Organization Used the software for: 6-12 months ### "Vtiger is excellent and affordable, with less limits even at the lower costs" March 23, 2022 5.0 Excellent, would recommend it. Pros Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried. Cons Workflows could be made easier for beginners. The project management side on my plan is fairly basic, but it's nice to have it there. Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Vtiger CRM Price, usability, multifunctionality, UI. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Streak](https://www.capterra.com/p/124465/Streak/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc. Review Source CG Carlos G. VP of Sales Computer Software Used the software for: 2+ years ### "Vtiger CRM vs Competition" October 25, 2019 5.0 overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it. Pros The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place. Cons There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Vtiger CRM We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it. Review Source Andrew E. Managing Director Computer Software Used the software for: 6-12 months ### "One of the better Open Source CRM platforms" August 16, 2022 3.0 We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users. Pros The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them. Cons The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team. Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) One of our sales team suggested we make the switch on the basis that it had better features. Review Source VR Verified Reviewer General Manager Computer Software Used the software for: 2+ years ### "CRM whose strength was the community forgotten by the manufacturer" August 18, 2020 3.0 In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time Pros Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful. Cons the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM open source, community, functionality, flexibility and power are some of its main characteristics undoubtedly Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Convenient as SaaS, but not designed as SaaS" March 30, 2021 4.0 My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above. Pros The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are. Cons It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) When I changed jobs, I came to this one that had vTiger. If it were up to me, I would still be using Hubspot. Review Source KW Kian W. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Solid CRM with useful customer management features" June 9, 2026 3.0 My overall experience with Vtiger CRM has been positive. It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks. Pros Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place. I like that it brings CRM and helpdesk features together, which makes it easier to keep track of customers and follow-ups. Cons Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings. The interface could be a bit smoother in some areas. Review Source TK Tim K. Pm Information Technology and Services Used the software for: 2+ years ### "An affordable yet capable CRM for businesses of all kinds" June 30, 2022 5.0 I beleive vtiger was the reason we were really able to be comfortable in sales automation, Pros When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software. Cons The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing Vtiger CRM Ease of getting started Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Cost was phenomenal Review Source VKM Valeria Karina M. Counselor Information Technology and Services Used the software for: 2+ years ### "Excellent crm for sales management" October 22, 2021 5.0 My overall experience has been very satisfactory. Pros It allows you to record all the operations carried out with your clients by user. And carry out the corresponding follow-up. As well as keeping track of the work done by your employees. Cons What I liked the least is that it does not leave the user time of who managed the client. It must be done manually. Review Source VR Verified Reviewer Business Development Specialist Computer Software Used the software for: 1-2 years ### "Too many feature gaps" April 19, 2019 3.0 I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea to improve our processes, Vtiger lacks the functionality for me to follow through without the need to utilize some outside tool or service. Many times I've wanted to add a feature, establish a process, or some other task to improve our sales/marketing methods, but I find that I cannot do so in Vtiger - it isn't a lack of my knowledge of the product, because several times, after consulting the documentation, I've contacted Vtiger support and was told that the task cannot be done. Pros It has a lot of customization features. Support answers promptly. Cons Features that I think should be standard are missing or inadequate. For example, there are almost no connectors to other software - from Vtiger or from other vendors/services; We use Constant Contact for email campaigns (Vtiger's email module is convoluted and unreliable), and there is no connector for it, so I have to manually import/export new or changed contacts to keep both databases current. And the import process is touchy - Vtiger often creates duplicate records. Getting from one screen/module to another is annoying - it takes too many steps, something a simple menu bar would solve. I could go on with the quirks, limitations, and missing features, but I think this sums it up: Vtiger feels like it started out as a simple app and has had features and modules dropped into it, not really incorporated to make the tools a seamless experience. Review Source VR Verified Reviewer Product Director Professional Training & Coaching Used the software for: 1-2 years ### "vTiger - many features ... but requires a programmers mindeset" April 21, 2019 3.0 In summary it has lots of promise and promises, but when you actually use them you realise each element doesn't seem to work with the user in mind, and you end up having to throw any standard template away and build from scratch. Thus the savings in license fee could easily be eaten up by developer cost and maintenance. You need to be a programmer to make it work properly. It doesn't connect well with other apps. Pros vTiger is a cost effective CRM. It provides many of the features of high spec and high cost equivalents. In theory you do not have to purchase the plethora of other CRM tools Cons It requires a programmer's mindeset to get it to work properly. You need to know HTML well do get things like e-mail to work (unlike Mailchimp). The templates and examples feel like they have been developed at speed to tick the box rather than designed as a user would use them. So none of them quite do the job. For example, if you want the system to organise appointments, then the appointment e-mails sent by it require significant work in HTML to make them brand consistent. So it might have default text e-mails but they look techy, and you have to build them from scratch to make them professional. It has things like Outlook synchronisation, but we spend 12 months trying to get this to work and ended up finding the it couldn't cope with changes to appointments in outlook synchronising with vTiger - so it was effectively useless. You cannot have the whole team working with a single customer database and appointment calendar in their Office 365 accounts. It does basic synchronisation with FullContact - but you cannot seem to synchronise images, or social media profiles to augment customer records by default. Review Source AD Anabelle D. Project Manager Consumer Services Used the software for: 2+ years ### "Lots of features" October 8, 2020 5.0 It made the sales team work very easy and it helped management to see how the team was working each lead. The reports are clear and very easy to personalize and setup. Pros The lead import and management. It’s very easy to keep track on who’s doing what and have a history of the lead. Cons If you are not precise with loading the leads it can be difficult to load new leads. The duplicate feature does not work too well as it’s case sensitive and I would get many duplicated leads Review Source ZK Zandre K. Tier 2 Network Support Engineer Telecommunications Used the software for: 2+ years ### "Continued: VTiger" January 21, 2021 5.0 This is a follow up review on the very first Capterra review I did. VTiger is the foundation of my workflow; my Network Operations Center runs tracking and case management entirely off the VTiger platform. Overall experience is great, I have fully accustomed myself to the software and do not have any problems with it. Pros Case/ticket tracking and administration on VTiger is extremely useful. VTiger has a fantastic reporting system with a wide variety of charts that can be used to display statistics. Case referencing is near flawless when combined with email responses/notifications. Cons Only down part to VTiger is that it has to do some system/cloud backup on a daily basis wherein the system completely locks up and you are unable to do anything. The site becomes unreachable for about 20 minutes and restores thereafter. Review Source Rosangela R. Quotes & AR Specialist Computer Software Used the software for: 1-2 years ### "Everything where it belongs" April 25, 2019 5.0 I've never worked with CRM before working with vtiger, I found it very easy to use and very friendly. It really helps me have everything under control and in time to fulfill our team and customer needs. Pros I like how everything is organized and separated. Each module is set out to improve your productivity. The search bar is great, I love the way it shows me the results, I'm pretty sure that if I don't have any result, it's not on vtiger! The customization of reports allows me to follow up with opportunities. I really enjoy working with vtiger. Cons I wish I could move columns according to what I'd like to see when performing a search. Sometimes when filling a field it takes too long to save. Other than that, it's awesome. Review Source Benjamin L. Business Development - Partnerships Computer Software Used the software for: 2+ years ### "Used it for a SaaS biz CRM" December 7, 2018 4.0 Unified our different teams on the overall vision as well as daily activity of the company. It quickly took the place of internal email threads. having all the comms on a client in their account space was very helpful - to see their past interactions with Tech Support as I was preparing to expand our services with the client. Pros The customizable dashboard. Able to make my daily agenda/screen look the way I wanted and feed me the info I needed for Sales. Cons we were the first users of our biz type (in 2013) so there were not many 'best practices' to be followed. Review Source RL Robert L. Sales Manager Computer Networking Used the software for: 2+ years ### "Well Designed CRM Solution" April 19, 2019 4.0 We utilize Vtiger to manage our entire sales, order processing and invoicing processes. Searchable data allows us to see the progress of a sale over time and manage tasks and activities while ensuring we keep integrity of our customer data. Many of our customers are budget driven and we may engage with them one year and not complete the sales agreement for one or two years later. Vtiger allows us to continue to track and prioritize accounts so we can continue to manage the sale to the completion of an agreement and beyond. Pros Well designed front end with easy to use functionality. Customizable to our needs. Automated reporting, Includes the ability to track the entire sales process from beginning to receipt of payments. Easy to store documents with search function. Cons Like every software app you need to understand the process and how each function works to ensure that new data entries of new accounts are not duplicated in the data entry side Review Source Antonio A. ITSM Specialist Used the software for: 6-12 months ### "vTiger User for CRM activities in a Reseller Partner" March 20, 2018 4.0 Consolidate in one applications the differents need of the process to interacts with our customers since the sales stage until the service and support side. Pros You can consolidate multiples process in a single platform (sales, product catalog, contacts, project management, service contracts, case management). Integration with gsuites lets you sinc calendar, add new contacts based on emails, email features. Integration with twilio lets you start phone call based on the contact information and record this activities. Dashboard features to obtain of your differents tasks. Easy to setup and customize. You can add new modules if you needs. Cons The interactions between the differents modules can be improve, in order to relate the differents entities of the interactions with our customers. Review Source DF David F. Head of Analytics Online Media Used the software for: 2+ years ### "VTiger CRM" October 9, 2019 4.0 We are using VTiger to manage our sales pipeline, set targets and track our ability to meet targets based on our weighted pipeline. Pros This product contains all of the vital CRM features, and is still easier to use than most other CRMs. Possibly the best part of the system, however, is the ability to export and import most information easily. Cons Automating the export of data is difficult and painful, and the API is extremely limiting in both functionality and usage limits. The cloud version of the software suffers for this reason, as well as the inability to edit some records due to a lack of access to the backend. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM Price, ease of use. Review Source BH Barbara H. Human Capital Manager Information Technology and Services Used the software for: 1-2 years ### "Minimal Efficiency" July 21, 2021 1.0 The platform itself is ok. The customer service provided is subpar. Pros Once you get used to the info requirements/page, the system is user friendly. Uploaded documents are easy to search for. Cons The time tracking feature only measures time in seconds. This can't be adjusted, even on the platform development side. The amount of info required/page is ridiculous and rather unnecessary. There should be a preference setting to adjust this, there is not. The platform cannot be individualized and makes scaling up next to impossible. Reason for choosing Vtiger CRM The choice seemed promising at the time. Review Source Avinash Y. Director Real Estate Used the software for: 1-2 years ### "OUR CUSTOMIZED CRM" June 23, 2016 5.0 We are big FAN of your product now as it is solving all the problems with ease. Everyone in our team is using it with comfort and it can be updated very easily because of the mobile App. Special mention of your Analyst as She is very helpful and she sorted our Inventory Module which was a big task and that's working very well for us now.. I guess this is a perfect product for us.. few tweaking and customization is still going on but whatever we are working on. its working absolutely fine Thanks Team and Vtiger Pros The Software is very easy to use and can be customized as per our requirement. We were looking for something which we can customized as and when we require. And our search ended here. Now I am so impressed with the applicability of the software that I am looking forward for Real-Estate module too and would request you to help out there too. Cons Just adding some dynamic fields for more control on entries can be like a cherry on the cake otherwise it seems superb so cheers to the Team. Review Source Thomas F. vp of sales Computer Networking Used the software for: 2+ years ### "Recommend if you are looking for a CRM easy to configure and stable" October 11, 2019 4.0 Pros I appreciate the ease of configuration and the possibilities. CRM stability Cons lack of integration as we can with Sales force. we ask ourselves the question of changing to have integrations with woodpecker.co, calendly.com, cisco webex teams and calling, aircall, hubspot, linkedin Reason for choosing Vtiger CRM possibility of configuration, saas mode, price Review Source JW Joe W. Manager of Information Technology Automotive Used the software for: 2+ years ### "No worries i track everything" April 19, 2019 5.0 I have now brought Vtiger multiple companies to better help there IT staff keep track of there processes. Weather it's Operational tasks, Projects, or Inventory. Vtiger blows similar systems like spice-works out of the water and i'm looking forward to use it for years to come. Pros Everything has the ability to be customized and you don't need to be a rocket scientist to figure it out. I spent a week on this system and had it scanning emails, making cases, and notifying staff and users. Once you have a valid ticketing system you wonder how you lived with out it. KEY WORD " Accountability" Cons What everyone else wants. Cheaper prices, more features, ect. The reality is i wouldn't trade this CRM for anything it gets the job done in the best way. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.