# Page 12 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Vtiger CRM the right CRM solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (337) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 276-300 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Arun S. Manager - Sales development Computer Software Used the software for: Less than 6 months ### "Vtiger - The best CRM!" November 22, 2017 5.0 Strongly recommend to other business partners. Value for money with great functionality and intuitive user friendly interface. Pros Fantastic user interface, Great functionality and integrations with google calendar are the highlights of this product. We have been able to get great sales insights after embracing Vtiger CRM. Sandeep has done a fantastic job and gone to great distance to ensure effective implementation and after sales support for HackerEarth. We appreciate and applaud his commitment to walk the extra mile to ensure customer success and satisfaction. Cons Response time sometimes is slow. The product is fine, but sometimes there are issues related to page loading and other small stuff. Review Source sK suresh K. Manager Computer Networking Used the software for: 2+ years ### "vtiger " April 20, 2019 4.0 Not good not bad Pros many feature but not know how to use it it appears to be a good CRM wiht lot of features NA Cons very very complicated not proper training on how to use it Review Source SM Sommer M. Operations Supervisor Computer Software Used the software for: 6-12 months ### "Nice software for the price however lacking in ease of use." July 20, 2017 4.0 Pros It is extremely affordable. I like that certain forms can be modified to accommodate varying needs. It's nice that it integrates with our time keeping software. Cons I do not like the interface. I do not like that I cannot email quotes or proposals to clients within the software. I do no like the was it displays payments. Review Source TL Terry L. HP Specialist Computer Hardware Used the software for: 2+ years ### "Vtiger feedback" April 19, 2019 4.0 great data gathering and customer tracking tool. helps automate the process Pros very detailed information for each profile. Cons search capabilities and results could be easier to interpret. Review Source AD Alrinda D. Sales Quality Manager Consumer Services Used the software for: 6-12 months ### "Vtiger HMW" April 19, 2019 5.0 Pros that is a unified solution, allows sales and marketing to function in unison Cons its cannot be integrated with a hardphone Review Source VR Verified Reviewer Product & Manufacturing Process Designer Machinery Used the software for: 6-12 months ### "Amazing Business Organising Tool" April 23, 2019 5.0 This program has helped me settle into my new job by giving me a means to learn about the company I work for as well as the products they sell and processes they follow. Pros I like how the different sections are arranged in the menu. It's easy to understand and navigate and find what tools you need. Cons What I like the least is that this software is based on an internet explorer. I think that a stand alone piece of software would feel more secure and reliable, and would probably perform better as well. Review Source RR ROBERTO R. Ceo Industrial Automation Used the software for: 6-12 months ### "Quote" October 9, 2019 5.0 Pros Quotation matter os most usefull system that i have Cons Webform is complex to use we can use in all software available Review Source MT Matt T. Vice President Used the software for: 6-12 months ### "Vtiger flexibility allows users to work in their own way" December 2, 2017 5.0 A very impressive product that brings our business into focus Pros With Vtiger it is easy to start slow and turn on modules as needed. This thing could run your entire business if you let it. Cons We experience less than great integration with on-premise exchange 2010. Manually tagging emails takes a lot of time. Review Source GL Glen L. Technical Lead Computer Software Used the software for: 2+ years ### "Easy to Use, and multii purpose. " April 19, 2019 4.0 Pros ow you can teack assets, customer feedback, project progress etc all in one system Cons occasionally i am without internet access and we cant use it offline. Review Source FL François L. Sales VP Telecommunications Used the software for: 2+ years ### "Very good solution!" April 19, 2019 4.0 Pros It allows our business to do what we need to do. Cons Would be better with a friendlier intuitive useage. Review Source Curtis B. Used the software for: ### "Excellent CRM Software!" November 7, 2016 3.0 We used vtiger CRM for about 4 years when our company first started. We found it had all the features we needed, however, after growing, we needed a CRM with added functionality of real-time work orders for our crews in the field and had to switch to another CRM provider. Review Source VS Vaibhav S. CRM Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Vtiger \_ usage over other CRM softwares" April 19, 2019 5.0 Time saving is the best experience . Data storage and customized to my needs were very easy . Pros User Friendly Ease to customize Covers all aspect of any business Easy to Import and export the required fields Good customer service Price is reasonable Cons Graphs displayed from the data are not that good . No options to change the graph chart Not much options for displayed fields Does not automatically send the mails Review Source AR Alejandro R. Administrative coordinator Education Management Used the software for: 2+ years ### "Vtiger open source it's very easy to use and a lot easier to start with it." June 13, 2018 4.0 Free product, and forums support. Pros Easy to feed it and very customizable filters to get the info that you need. Simple Interfaz and fast menus. Cons If you need specific plugins you will need some support. Open source can have personalized moduls installed, but its hard to do it by your own. Review Source AA Anna A. BDM Information Technology and Services Used the software for: Less than 6 months ### "good but could be better" April 23, 2019 4.0 it is nice, but coul be more userfriendly to make faster steps in creation opportunity or touchpoints and other details. I would also prefer to see much more information on one dashboard (for example contact details with every touchpoints together, with opportunity on one site) Pros nice dashboard, pretty fast, changeable, nice colors Cons creation of leads, sometimes doesn't work with outlook, data doesn't upload 24/h and it is not possible to see them in outlook app Review Source JB Joanne B. MD Primary/Secondary Education Used the software for: Less than 6 months ### "Vtiger is phenomenal" April 16, 2018 5.0 Since connecting with customer reps and the other support team via the telephone support line - I've been blown away at the level of technical support your team can provide. Prior to the phone line, we would use the chat line - but that was not very effective due to time lags. Now I'm very satisfied with the level of support and the product. Pros The workflow triggers and ability to customise The filter views and ability to customise how the data gets viewed The report views and ability to customise Cons Without Vtiger support - it's difficult to figure out the more complex workflows. But the support team have been phenomenal in helping troubleshoot where required. Review Source QJ Quen J. IT Support Specialist Computer Software Used the software for: 2+ years ### "Overall Feel and Feedback" November 28, 2017 4.0 The support is fast. Especially Shifa who is always helpful and knowleadgable. Pros Graphical User Interface is straightforward compared 2 years ago. It's able to serve purpose on the customer tickets portiion Cons Probably need to study more on the workflow and processes. Im from the Support Team and still trying to learn how to configure. Review Source VM Vicky M. Sales Support Building Materials Used the software for: Less than 6 months ### "Tech support disappointing" October 9, 2019 1.0 The only easy thing there is to do is a Search for a Customers info. Beyond that - its painful. Pros Easy to create a Proforma Invoice and enter the details of a new customer Cons Reports pulled are not accurate - unreliable so we have to take up our accountants time to see the product sold vs. revenue. Its not connected to our inventory system (and can't be). I have used other CRMS' This is not value for the money. Review Source DB David B. cto Used the software for: 6-12 months ### "Really good CRM" January 10, 2018 5.0 great product Pros a lot of features, really good alternative to ZOHO. affordable pricing and quick support response ! Cons no US based support Review Source ZN Zuko N. Entrepreneur Management Consulting Used the software for: 1-2 years ### "Z N Vtiger Review" April 19, 2019 5.0 Easy to use Pros Very functional software. Useful for maintaining trail of events and communicating with teams and clients Cons It's got multi layers that result in inner selecting lots of options to get to an area of interest Review Source PM Premayogan M. CEO Computer Software Used the software for: 6-12 months ### "Best CRM for outbound sales" December 21, 2017 4.0 In simple words, it helps you in growing your business. Pros Comparing to other CRM in the market vTiger is best. It has best features and functionalities. Reports on your fingertips. All in one software. Good customer support. Review Source VR Verified Reviewer Implementation Manager Automotive Used the software for: I used a free trial ### "Every Tool You Could Imagine" June 10, 2019 4.0 Pros The interface was clean and modern looking, and the onboarding segment was helpful in giving you a quick rundown of the CRM, and where you can go to find help. Cons Way too much is going on here. I've never seen so many buttons and choices when it comes to creating a new contact. Simple and easy to use is what we want to see today, but this is neither of those. Review Source SB SERGIO B. Support engineer Computer & Network Security Used the software for: 6-12 months ### "Opinion Vtiger" December 19, 2018 5.0 Leaving out the recovery of the passwords, all the functioning of the tool is good Pros You can create filters according to your needs, which greatly facilitates the search. Cons The recovery of passwords is not as simple as it seems Review Source Joseph C. Used the software for: 6-12 months ### "null" April 2, 2016 4.0 Review Source TR Tess R. Used the software for: ### "Overall a great CRM. Community edition availability and development is great" November 17, 2016 4.0 Using Community edition and overall it has been great. Needed a few tweaks to make some of the basic functionality work with our business in Canada. Had to adjust the way Quotes/Invoices/PO's/Sales orders calculate tax to work by province. Out of the box would have worked but involved typing in the tax which leaves a lot of room for errors. Ongoing development of the community edition is great with newer versions coming our fairly regularly and with decent (paid) support or availability for migrating to the latest versions. Extensive marketplace for additional modules and features. Seems to be a good steady development of extensions from third party's. One of the very few open source CRM's that had inventory management. Its very basic but a basic need for tracking inventory count is often essential. a more extensive inventory module would be nice in the future. but for simple needs and single warehouse solutions it works. Review Source ST Sadegh T. Business Developer Marketing and Advertising Used the software for: Less than 6 months ### "A great Free CRM for pros, not amateurs!" May 15, 2019 4.0 If you are having a large company with more than 10 people, and don't want to pay for a CRM system, I would recommend using vTiger. Pros It has many features any CRM needs to have. I personally worked with this software for two months and believe it has many good feature. Plus, it is free to use! So if your budget is limited, you can think of vTiger as a good alternative. Cons For amateurs, it might be difficult to install and work with this software. As in my mind and in comparison to other platforms, the UX/UI of vTiger needs a significant improvement. 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