# Page 13 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 301-325 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW John W. Business Development Manager Food & Beverages Used the software for: Less than 6 months ### "Vtiger ease of use" April 19, 2019 4.0 Great to see what other sales reps are up to and who is in the new business piieline Pros Easy to update clients when visiting , can easily see last activity with the particular client and any items that need to be actioned Cons Having to go in and out of dashboard to access existing clients or new pipeline cluents Review Source SK Sajjad K. CRM Manager/Webmaster Computer Software Used the software for: 2+ years ### "Optimized Solution for sales & Support" March 26, 2015 4.0 Pros Easy to learn and operate interface. Friendly and responsive customer support officers. Cons No escalation in Trouble Tickets. We are asking Vtiger for last 5 years about this feature. Review Source AM Avijit M. AVP - ICS Real Estate Used the software for: Less than 6 months ### "CRM with potential" April 22, 2019 4.0 Pros Helps with Client and WIP management Customizable Useful for the whole organization Cons The software is very focused on sales & leads. For someone who works as a service provider mostly B2B, this may not be most useful... Review Source VR Verified Reviewer Software Engineer 2 Used the software for: Less than 6 months ### "Felt in over my head shortly after stepping into the product" February 12, 2018 4.0 Pros Wow was it customization friendly. Most everything is customizable. Had all the big features you would want. Cons I am unfamiliar with PHP and administering PHP software so it took me a while to catch on to how to do things. Review Source VR Verified Reviewer Analyst - Digital Marketing Commercial Real Estate Used the software for: Less than 6 months ### "Great customization options. " May 6, 2018 5.0 Pros We use this tool to manage our leads and it has great customization options. The reports section is very helpful. Cons Nothing as of now. We are able to customize the tool according to our requirements. Totally hassle free Review Source ML Michael L. Solutions consultant Education Management Used the software for: Less than 6 months ### "New User" April 19, 2019 5.0 Pros So simple to navigate, even while being a new user! I really recommend it to any company looking to scale! :) Cons Can't think of anything! This program is so effective when it comes to organization and productivity :) Review Source sH steve H. Analysist/facilitation Banking Used the software for: Less than 6 months ### "Great product and support team" December 11, 2017 4.0 Great support team, always there to assist. Have a good understanding of protocols and procedures Pros User interface is very easy to use, customisation is relatively simple Workflows are easy to follow/setup. Cons Some higher level integrations are not possible at this time Payment integrations etc. Deeper customisation of the customer portal would be an advantage. To integrate PSPs into the portal. Customise the "quick tabs" etc. Review Source VR Verified Reviewer Partner Maritime Used the software for: 6-12 months ### "The basket" April 19, 2019 4.0 I like the way it collects the customer info. I wish when I got calls it could somehow auto retrieve customers info on my cell phone Pros Easy to input customer info, and manage touchpoints Cons I wish it integrated more seamlessly with 8x8 Review Source MV Manish V. Business Developer Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Fully packed CRM system" April 23, 2019 4.0 Trying to keep up with leads and opportunity. Pros There are a lot of functions such as Sales to Project. A lot of customization possibility. Cons The look of the program is not as good as some of its competitors. Review Source DS Daniel S. Analista Comercial Real Estate Used the software for: Less than 6 months ### "Better way to get a Pipeline " October 25, 2019 4.0 i can get more manage of my clients in a way to tracking my opportunities Pros it ´s too easy to use ,just ask and show what we want to analyse Cons there are some mistakes as the alerts of inactivitys Review Source AM Antonio M. Account manager Management Consulting Used the software for: Less than 6 months ### "Satisfaction " April 19, 2019 5.0 My daily expérience is to save information avoir pour Company in vtiger and is very simple to use ! Pros \- simply to use - very complete - very smart Cons Nothing to say ! All Was Said above an Beneath Review Source DS Dirk S. Director of Sales Consumer Services Used the software for: Less than 6 months ### "Vtiger introduction" April 12, 2018 5.0 I would like to praise customer service agent and also the rest of the support team for their help and dedication Pros Ease of use and the flexibility to tailor it to the company's needs. Quick Support. Good reporting possibilities Cons I haven't come across any so far apart the Outlook plug in doesn't work always very well and recently it doesn't work anymore if you have a high resolution screen Review Source IH Istvan H. executive director Used the software for: ### "vtiger CRM 5.x - for every small business" March 29, 2012 5.0 I can suggest this CRM as a real small business solution. I am very satisfied with the technical support and with the community also. Try and use it. It is so simple. Pros \- Easy to use and understand - Easy to use in the advanced marketing model: existing costumers versus leads (prospects for the future business) - One click store from the Leads table into the Contacts/Accounts Tables - B2B and B2C business support - Automated workflows for different areas - Different languages support with full UTF-8 support Cons \- Missing sequential autoresponder function (it is only future plan yet) Review Source JC Jose C. IT Technician Used the software for: 1-2 years ### "Versatile and customizable" April 4, 2018 4.0 Pros I liked the way it offers to integrate with other systems and the Dashboard. In this case, a customer wanted some more visibility on the Sales and Marketing teams. More specific, how was the yield on a leads database. I didn't need to reinvent anything. Just throw data to vTiger via API and give the managers some vTiger acoounts and i was set. 8/10 Cons It's difficult to think in weaknesses in vTiger. Maybe the permission system for updating resources via API: you need to be in a specific group and you can't customize it, for one. Review Source RS Revanth S. Application Engineer Marketing and Advertising Used the software for: Less than 6 months ### "Based on my experience it's one of the best CRM Software available." December 5, 2019 5.0 I use it on daily basis for Maintaining my calendar,it helps a lot.. Pros I liked it's customer maintenance strategies.. Cons Untill now i didn't find any spottable problems. Review Source IL Itamar L. general manager Information Technology and Services Used the software for: Less than 6 months ### "Vtiger CRM On Demand review" April 28, 2019 4.0 In general I satisfy and plan to extend the use Pros simplicity, share the tasks between the peopel Cons slow in response mid-level support for Hebrew (right to left) Review Source SM SUNDRASAMY M. SOFTWARE DEVELOPER Used the software for: ### "Fabulous CRM" March 15, 2012 5.0 Over all it is good. And i will mark to give for vtiger CRM 9.5/10. Pros It is using very user friendly. Everyone understand easily. Easy to track records compare to other CRM. Fast installation and fast access throw web browser. Easy access throw online. Simply configure and plugins are more to use. Cons Themes are not favorable to use. Advance tax calculation future not included. Some of the future not available. Review Source Response from Vtiger March 16, 2012 Thank you! Our latest version 5.3.4 has many feature and usability improvements. Users can begin a 15 day free trial here - http://vtiger.com/ondemand-signup JR Jason R. Director of Sales Information Technology and Services Used the software for: 1-2 years ### "Good tool for the price, but not suited to all user types" April 19, 2019 3.0 Good tool for smaller budgets that don't require immediate support/resolution, can continue to be productive despite limited features and supporting apps. Pros Vtiger delivers on providing the basic functionality needed for introduction into CRM usage for your business. Cons Doesn't offer a robust set of complimentary add-on apps, and functionality can be at times buggy. Review Source RM Renato M. Consultant Human Resources Used the software for: Less than 6 months ### "It has room to improve" April 19, 2019 3.0 Pros It has all the information that I need and is very customizable Cons The design needs improvements in order to make it more appealing Review Source TM Tinashe M. Voice and Network Support Telecommunications Used the software for: Less than 6 months ### "the best" April 22, 2019 5.0 Pros keeps the thread of an open case between the customer and support Cons can notes to fresh your memory when you go back to the case, Review Source VR Verified Reviewer IT Administrator Computer Software Used the software for: 6-12 months ### "VTiger" April 19, 2019 5.0 Pros Good interface, easy to use UI and management. Cons Support team can sometimes take too long to answer queries. Review Source SB Surabhi B. Director Used the software for: 2+ years ### "vTiger Open Source version is a pretty good CRM" April 26, 2018 4.0 Pros It has all the basic features expected from a CRM. We are able to manage sales pipelines and sales person performance. Cons Hard to install and manage on your own. Many of the more useful features are paid plugins. But still worth it. Review Source KD Keith D. Web / UI / Front-End Media Production Used the software for: Less than 6 months ### "vTiger Web Forms" November 21, 2017 4.0 I would say a decent wordpress plugin should be developed. I did try cforms, which seems to be the best, but it would be great if there was one that integrated with ninja forms Pros I was having a lot of difficulty in getting the web forms working. But the vTiger support is excellent, I dealt with Pratim, and he was extremely helpfull and patient. Well done Cons The integration into word-press, although appearing simple, is a little tricky, and possible there are some validation errors happening with certain wordpress themes. Review Source RG Roberto G. Used the software for: ### "I'm gettin' older while Vtiger is running!" December 14, 2016 2.0 The most peculiar thing to say is .....slowness. When uploading some pics or files I can go washing my car, cooking my favorite pasta or bring the dog out for a walk. Many features are unused, unuseful and redundant! It could be improved and personalized but I'm so disappointed in time wasted upon it that I can't effort the changes. Review Source JL Jonathan L. CEO Insurance Used the software for: Less than 6 months ### "My overview of vtiger" December 22, 2015 4.5 Pros The fact they thought about everything and how simple things are to manage once you get to know how the system works, my company has 3 branches in 3 different continent and the feeling is that we are all in the same office. Cons Wouldnt know what to say but if i had to say something it will be that i would like to be able to add by myself IP restrictions but anyway they do upon request on chat which take 5minutes Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.