# Page 4 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 76-100 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris H. Used the software for: 6-12 months ### "Using V Tiger" June 26, 2016 5.0 We keep finding new depths to the V Tiger system as we develop use of it in our system and as a result are using it far more than we anticipated. The support from V tiger has been nothing less than superb and we could not have made the use of it that we now are without that support First class company and first class product Pros Adaptability and support Cons very little at all, One bad shortcoming is that we have to save documents locally and then upload,rather than being able to save directly into V Tiger - this is time consuming and seems totally illogical. For invoicing, you also need to have a spreadsheet structure as opposed to having to enter each line of the invoice individualyy and do all of the maths manually Review Source JC Jonathan C. Director Information Technology and Services Used the software for: 2+ years ### "Positive development over the years" April 19, 2019 5.0 Since migrating from the local to the cloud version, we have added features that we use, we like the internal integrations between the elements and the ease of producing meaningful reports. Pros The vendor is really good at developing the platform and bringing those changes to our awareness. This has been in the creative approach to sales and the adaptations around the new GDPR regulations. Cons There is an integration that would be really useful but it hasn't been written yet with Quickbooks for UK Tax office program, 'Making Tax Digital'. It would be really useful to have the integration written, however this is above and beyond the rest of the application suite, we use if for sales and account management along with project and support services. Review Source Brandon K. Technical Manager Hospitality Used the software for: 2+ years ### "Above and beyond" January 5, 2017 4.0 The customer support is amazing and always super knowledgeable. They really go the extra mile. The application in its entirety is quite impressed and continues to grow. Pros Near unlimited capabilities with what you can make it do and track for your business Cons The site can be a little slow sometimes bogging you down with all the information it is storing. Review Source PC Paolo C. Product Manager IT Information Technology and Services Used the software for: I used a free trial ### "E' il crm "di partenza economico" migliore" November 2, 2022 5.0 Stavamo progettando un nostro crm interno per documentazione, avanzamento progetti, anagrafiche clienti...abbiamo scelto altro tanti anni fa ma credo che vtiger sia uno dei crm migliori in assoluto Pros E' un crm dove non si pensa a nulla; è così grande il progetto che si trova sicuramente il modulo adatto alle proprie esigenze. Con le ultime release è al passo con i tempi e si può personalizzare qualsiasi campo, occorrenza, proprietà, modulo. Cons L'ho testato tanti anni fa e decisi di cambiarlo con qualcosa di meno "bloccante" ma se tornassi indietro credo che sceglierei di nuovo vtiger come base di partenza per i miei progetti Alternatives considered [Yetiforce CRM](https://www.capterra.com/p/159123/Yetiforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Switched from [Joomla](https://www.capterra.com/p/161648/Joomla/) Perchè cercavo un prodotto completo e semplice da usare, così non è stato: non è tra i più semplici ma sicuramente è il più completo. Ora, dopo anni di esperienza, tornerei ad implementarlo Review Source LB Luca B. Commercial adviser Construction Used the software for: 2+ years ### "easy to use, complete, free" December 6, 2016 5.0 I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time Pros Easy to use, free, adaptable to any need, lead generation, use in cloud Cons For professional use, you must rely on companies able to develop solutions vtiger Review Source JM Joseph M. CEO Biotechnology Used the software for: 2+ years ### "vTiger is great " April 19, 2019 5.0 It does what we need it to do. Would be great if we could tie it to our accounting software, but we are in Thailand and have to use a specific program that doesn't play nicely with other programs. Pros Whenever I have an issue, the live chat is almost always immediately available to assist me. Even with dumb questions, they will quickly show me what I was missing and I'll be back in business. For special requests, like custom reports or things that require coding they are also very quick to make this happen. If I need something, they can do what it takes to make it happen for me. Cons Historical visit feature (for customers) had to be manually added. Needs a better section for dealings with customers. Review Source BC Brett C. Director, Sales Telecommunications Used the software for: 1-2 years ### "Sales User Perspective" October 9, 2019 3.0 Neutral to positive. Pros Once you get the hang of it it can be quite good. Reporting can be fast and powerful. There are still some gaps I'm having to learn to live with but they can and should improve this. It seems to be designed to favor the marketing where more focus could be placed on managing organizations and identifying and executing on major account strategies. Data capture is also more challenging than it needs to be. Cons I find the mobile app needs to be radically improved, at least for the Android version I use. I live on the road from my phone and the idea is good but the execution is weak. Finding a person and phoning them, Scanning business cards ? (really seems to be a picture capture with on OCR), etc. Revenue management really could be improved to speed the identification of needed focus. Review Source JR Jonathon R. Marketing manager Security and Investigations Used the software for: 6-12 months ### "Fantastic Software" November 3, 2016 4.0 Using Vtiger 6.5 Opensource to revamp our entire CRM ticketing system. The software is super easy to use with a few added (paid) extensions the customization is very easy and can be modified nicely for anything you want. More advanced features are available at a cost but are great. Few features i would like to see added in the future to create a more robust all in one software but overall would recommend it for anyone in need of a simple to semi complex crm. Not the prettiest UI but functions great. Seems to have a pretty active community of developers as well as a supportive community to troubleshoot any issues. Not all crm's have an out of the box inventory tracking built in. this was the big seller for me. again some more out of the box features could be added to this for a more robust solution. Overall after testing a few crm's, vtiger had its limitations but its simple to use, easily customized, lots of available extensions, and inventory tracking is what won me over. Pros Easy to use and to customize Big community of developers and support community Continued development and updating with new features A lot of out of the box features on demand and open source available Inventory tracking Cons Open source needs a paid extension to sync with Accounting software Needs a few features to be a more all in one solution (not including accounting) Review Source SD Salvatore D. Ref. Risk Management Information Technology and Services Used the software for: 2+ years ### "The most affordable CRM" November 20, 2021 4.0 Pros It allows you to activate the various business flows easily and in a modular way Cons The use of the PHP language can sometimes create problems in case of security developments Review Source PR Przemysław R. IT Administrator Information Technology and Services Used the software for: 2+ years ### "CRM manager" March 4, 2023 4.0 Pros Vtiger have a lot of configuration possibilities, it's reliable software. Cons For administrator it's complicated to configure and implement. Review Source sS sachin S. Service Manager Oil & Energy Used the software for: 2+ years ### "Using of V-Tiger" April 19, 2019 4.0 Well overall experience is very good with Vtiger CRM. As i explain it is very easy to generate reports and other activity for our business. By which we can easily monitor our goals. Pros V-tiger software is very use full for day to day activity. It also help to manage our weekly / month plans for customer visits. It also help to keep the data of our customer visit online, so anyone from any place can see the data. We have also see the prospect details and also monitor the same. We can generate weekly or month report engineer wise and also region wise as well. V-tiger is very helpful software and very easy to manage. Cons I did not see any cons on v-tiger sofrware. Review Source lR luis R. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "A COMPLETE ERP SYSTEM FOR US NOT ONLY A CRM" April 22, 2019 5.0 We are using vtiger to support most of our business process, from sales, to supoort contract services and G&A processes rrelated to expenses and Managing HR issues Pros Vtiger is a easy to use system, for customizing and for end users. The functionality provided allows us to support our sales cycle and other business process (support services, revenues and expense invoices and other G&A processes. It is very complete and the process proposed is suteble for us requiring very few customization for sales and other process. Follow&tracks functionality is very complete and useful. Cons We hope other modeules related to procurement and inventory mangemement will be deployed soon. Asset module is simmple bt it is ebough for carried an inventory of asest but accounting issues related to assets has to be more developed. Review Source NJ Nicole J. Founder Hospitality Used the software for: Less than 6 months ### "Looked better than it Functioned" December 5, 2019 3.0 Overall poor experience. Maybe if I have not used better CRM software prior to giving this a go, I would feel a different way. They added a lot of things to make the program pretty, but the meat and potatoes was just not there. Pros For beginners that only need to log in basic information, manage a few accounts and products this CRM software will work just fine. It is affordable to boot. It does come with some great hookups to other apps and software, and the app is useful. After use. i realize that this software may be better for wholesale product management and general sales, rather than outbound sales. Cons Because I am managing over 200+ accounts (more like 1,000+) this software didn't cut it for me. It did not readily provide the functions that I needed, nor did I ever receive adequate help when it came to building out my workflows. I found myself going down rabbit holes searching for ways to make the workflows work, only to find that the last step was non-existent. It was stressful and took away a lot of time that I should have spent closing sales. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM It was a more affordable option that we tested out. Review Source VR Verified Reviewer Director Operaciones Information Technology and Services Used the software for: 2+ years ### "Vtiger configuration and reports" April 22, 2019 4.0 Vtiger allows us to manage in an organized way the sales cycle of our organization, from a lead, to the administration of a project when the opportunity is closed. Benefits: Traceability Order Excellent query and analysis tool Pros The tool is very friendly, it adapts easily to the internal processes of each company. It is flexible, allows you to confirm it according to the needs of the business. Cons The programming of workflows is a bit complicated. The offer of mathematical and statistical functions should be strengthened. The reports are not so friendly, especially when you are working with two or more modules and you need to perform some mathematical operation. Review Source EP Elena P. Managing Director Logistics and Supply Chain Used the software for: 2+ years ### "Customized CRM " December 5, 2019 5.0 Great way of tracking current orders, quotes, opportunities, possible leads. Statistcs tools that can help you a lotboth for accounting and strategy purposes. Pros Great way to follow company's quotes, orders, leads. You can customize it easily, so it can serve your needs. It can be synchronized with losts other apps. Perfect customer support 24/7 Cons Still there are some futures that can be improved - for ex we have some issues with orders that has both taxed and non-taxed items. You can add sales quotas for opportunities, but not for smaller scale - monthly orders for ex.. Reason for choosing Vtiger CRM Vtiger was easier to customize, and offered more for its cost. Review Source VR Verified Reviewer Inside sales Civil Engineering Used the software for: 2+ years ### "Lack of Multiple file Upload" April 22, 2019 4.0 Nice, anyone can use Vtiger CRM Pros It's easy to use and master, i just used it for a few weeks and i understand every aspect of the CRM Cons We cannot upload massive files, sometimes when you use it on phone and laptop it closes Review Source VR Verified Reviewer Demand Generation lead Computer Software Used the software for: 2+ years ### "Lead monitoring and conversions made easy" October 16, 2019 5.0 Pros The ease with which one can manage and nurture leads to drive the revenue within the organization is unmatched. T Cons The support team can do a better job. The platform does have complexities at certain levels. Review Source KK Krishna K. Education Specialist Education Management Used the software for: 1-2 years ### "No Tiger Visible " April 23, 2019 2.0 Not good Pros Green and white color background. Opportunity naming format Cons 1\. Very slow in starting up - mobile app 2. Often the app hangs or crashes in the midst of use 3. No standby mode. If we return to the app after working with any other app at background, this app has to be restarted 4. GPS NEVER WORKS ON TIME. APP HAS TO BE RESTARTED TO MAKE GPS WORK. 5. LOCATE NEARBY CLIENTS FEATURE DOESN'T WORK 6. Doesn't sync with the desktop version 7. Quotes stage edited in desktop version doesn't reflect on mobile version 8. Very ineffective Search option in the mobile app - it takes to find an information 9. Minutes of meeting option is placed improperly 10. Geofence option doesn't work. It shows violation even if check-in is 10 meters away. Review Source VR Verified Reviewer Business Owner Events Services Used the software for: 1-2 years ### "Love Vtiger, easy to use and great CS" May 2, 2018 5.0 ease of use Pros Easy to navigate Create custom webforms instantly Great Customer Service Operates extremely smooth Cheap to use Easy to move prospects through sales process Cons no inventory management didnt have a bookings calendar separate to the prospecting calender. its a generic crm - is actually a pro for customisation to suit your own business Review Source VR Verified Reviewer Technical Support Executive at Rincon India Solutions Pvt. Ltd. Computer Software Used the software for: 2+ years ### "Nice CRM" November 5, 2018 4.0 It is definitely less complex than Sugar CRM but features are far too many. Pros Has a lot of features and we are testing them one by one before rolling out. Cons The number of features can get us administrators bogged down Review Source CK Cindy K. Operations Support Information Technology and Services Used the software for: 2+ years ### "Versatile CRM! " October 9, 2019 5.0 Pros vTiger has a slight learning curve, but once you get into it, you will see that it was created by people who know the ins and outs of what it takes to run and manage a business. This CRM software is full of features that make record-keeping, customer relations, and everything that you need to keep running efficiently; easier. We were one of the first users; and since the early days, they've consistently made upgrades and updates to follow the times. That gives us confidence in sticking with them for the long haul. Cons We have no complaints overall. Keep up the good work! Review Source Daniel S. Owner / CEO - Diretor Executivo Information Technology and Services Used the software for: 1-2 years ### "Great CRM - One of the best in the World" May 17, 2017 5.0 Pros Product Scope, Easy to Use, Friedly, 3rd part features, Very good Workflow feature, and others. In fact one of the best cost benefit CRM in the world. Cons Implementing and configuring it is more difficult than not Open CRM's. Considering the user experience we need to use Power BI or another BI to complement the existing dashboards. Review Source MK Michael K. Attorney Law Practice Used the software for: 2+ years ### "Review" April 19, 2019 4.0 Good Pros Generally easy to use to track leads and new cases (contacts). Cons Chrome- really don’t like having to accept or reject changes to my leads before being able to move to a different box. Like, if I type in “notes” I have to save that change in order to put in an “address. “ it slows things down and is really unnecessary. Given that our addresses are broken into multiple boxes, it is impossible to keep up with someone giving their address on the phone. This is only a probable after the lead has initially been save. No problem when first opening a lead. Review Source KS Kathy S. President E-Learning Used the software for: 2+ years ### "Comprehensive CRM at an Excellent Price" April 19, 2019 5.0 I keep all my customer data in Vtiger. I love having one place to update customer data. I used Constant Contact for a few years but eventually migrated my newsletter into Vtiger. Vtiger provides a wide range of capabilities so that I'm confident it will provide what I need as my company grows. Pros It's easy to use and an extremely value. I like the ability to be able to insert records from my website. Cons Sometimes it is hard to figure out how to do something. There are a lot of possible configurations (like the drop down list values for certain fields) and sometimes it takes me a bit to remember where to make changes. Review Source VR Verified Reviewer Head of Business Development Internet Used the software for: 2+ years ### "The most agile CRM software for small companies with basic tech knowledge" August 1, 2018 5.0 Pros It is very easy to set and to configure for people who have limited sofware / IT skills. Tipical processes related to B2B sales can be quickly implemented using the main features of the basic package. vTiger gave our company freedom to change databases, relations between them and front-end layout inside the same sales team. Cons Sometimes the application gets stucked and we need to restart / re-login to keep working. Linking employees inbox mail accounts to the vTiger to have everything syncronized gave us some troubles and was harder than we expected. 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