# Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vtiger CRM the right CRM solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (337) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Vtiger CRM Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place.“ June 9, 2026 KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings.“ June 9, 2026 John S Social Media ConsultantMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “With a comprehensive set of tools for managing sales, marketing, and customer service, you can manage all aspects of customer engagement from a single location.“ February 20, 2023 Nitish P developerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Vtiger CRM have integration limitations and some performence issues“ March 10, 2025 IM Ismael M Sales ExecutiveBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “The ability to install this tool in our phones is also an advantage for us.“ February 29, 2024 NM Nathan M DirectorInternet, 2 - 10 employeesUsed the software for: More than 2 years. “Connecting modules together can be tricky for beginners.“ June 3, 2024 Dipak S DevloperInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It has enabled us to streamline our customer service and sales processes, creating a more efficient workflow.“ February 8, 2023 CK Calum K It ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “There were some small bugs we had to fix ourselves relating to email attachments.“ January 13, 2023 ## Showing most helpful reviews Showing 1-25 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aman Preet S. Developer Automotive Used the software for: 1-2 years ### "Pros and cons of Vtiger CRM" December 21, 2022 4.0 Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM. Pros Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task. Cons Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM They are costly in the long ran as compared to Vtiger CRM Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) All these options didn't have well organised templates and addible feature that are provided by Vtiger CRM itself. Review Source VR Verified Reviewer developer Computer Software Used the software for: Less than 6 months ### "About Vtiger CRM" March 10, 2025 5.0 My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes Pros Vtiger CRM is a good user friendly and afforadable price Cons Vtiger CRM have integration limitations and some performence issues Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) comparetively Vtiger CRM have good performance and solving complex problems Review Source KW Kian W. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Solid CRM with useful customer management features" June 9, 2026 3.0 My overall experience with Vtiger CRM has been positive. It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks. Pros Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place. I like that it brings CRM and helpdesk features together, which makes it easier to keep track of customers and follow-ups. Cons Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings. The interface could be a bit smoother in some areas. Review Source JC Jim C. Consultant Civic & Social Organization Used the software for: 6-12 months ### "Vtiger is excellent and affordable, with less limits even at the lower costs" March 23, 2022 5.0 Excellent, would recommend it. Pros Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried. Cons Workflows could be made easier for beginners. The project management side on my plan is fairly basic, but it's nice to have it there. Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Vtiger CRM Price, usability, multifunctionality, UI. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Streak](https://www.capterra.com/p/124465/Streak/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc. Review Source CG Carlos G. VP of Sales Computer Software Used the software for: 2+ years ### "Vtiger CRM vs Competition" October 25, 2019 5.0 overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it. Pros The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place. Cons There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Vtiger CRM We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it. Review Source Andrew E. Managing Director Computer Software Used the software for: 6-12 months ### "One of the better Open Source CRM platforms" August 16, 2022 3.0 We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users. Pros The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them. Cons The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team. Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) One of our sales team suggested we make the switch on the basis that it had better features. Review Source HM Hanane M. Freelance Marketing and Advertising Used the software for: 6-12 months ### "The great app" January 30, 2024 4.0 A very wonderful experience and still like you Pros For ease of use .It offers a range of features for smaller companies Cons A very good application in which there are no downsides Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) It is considered a powerful resource with a set of features Review Source VR Verified Reviewer General Manager Computer Software Used the software for: 2+ years ### "CRM whose strength was the community forgotten by the manufacturer" August 18, 2020 3.0 In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time Pros Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful. Cons the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Vtiger CRM open source, community, functionality, flexibility and power are some of its main characteristics undoubtedly Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Convenient as SaaS, but not designed as SaaS" March 30, 2021 4.0 My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above. Pros The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are. Cons It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) When I changed jobs, I came to this one that had vTiger. If it were up to me, I would still be using Hubspot. Review Source EZ Eduardo Z. CEO Publishing Used the software for: 2+ years ### "Value for money" September 30, 2019 3.0 Although I will expect improvements they are always working and adding new features, they are always there to help you. Pros Compare to other CRM options it's significantly cheaper and has a lot of features to explore and use. The support it's fantastic they are always there to assist you with patience and dedication. Cons Some of the features are half way developed (for instance the Project Module it's not good) The email campaign module could be great but it needs lots of improvements. The mobile App could be better. Alternatives considered [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Reason for choosing Vtiger CRM Because of the price Review Source TK Tim K. Pm Information Technology and Services Used the software for: 2+ years ### "An affordable yet capable CRM for businesses of all kinds" June 30, 2022 5.0 I beleive vtiger was the reason we were really able to be comfortable in sales automation, Pros When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software. Cons The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing Vtiger CRM Ease of getting started Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Cost was phenomenal Review Source VKM Valeria Karina M. Counselor Information Technology and Services Used the software for: 2+ years ### "Excellent crm for sales management" October 22, 2021 5.0 My overall experience has been very satisfactory. Pros It allows you to record all the operations carried out with your clients by user. And carry out the corresponding follow-up. As well as keeping track of the work done by your employees. Cons What I liked the least is that it does not leave the user time of who managed the client. It must be done manually. Review Source GY Geoff Y. Sr. Account Manager Management Consulting Used the software for: 1-2 years ### "Jack of Too Many Trades?" January 26, 2017 3.0 My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients. On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured. On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road. Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product! Pros Pleasant user interface, customizable, easily accessible, awesome support Cons Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas Review Source IM Ioana M. Sales Rep Security and Investigations Used the software for: 1-2 years ### "best there is " April 19, 2019 5.0 So far all's good, going for better! Pros the best part is the accessibility: beyond the fact that you can connect via any web browser, there's the mobile app ( with offline option and other awesome features ) and the Gmail addon which is superb; i mean with just 2 3 clicks you create the opportunity and link the conversation directly from your inbox ( genius!) overall the accessibility and overview of the data is really really good. the other great feature present in almost every part is the flexibility with which you can create the reports, the templates, the way you store the documents, etc. i'm not sure about the other CRM solutions out there, but so far VTiger CRM proved to be a great adaptable solution, which ( at least on the sales representative side of our business) has brought us much improvement especially on the time : no more need to dedicate hours to update the system at least a few hours each week, it can be done instantly and in a few clicks you can even track the doubles and merge the data, but also the reaction time - easy to prepare the quote and send it directly to the customer/partner. Cons the only downside i can think of is the slow chat - internal communication tool seems to be "on standby" or still under development, but it exists . Review Source EZ Eduardo Z. CEO Publishing Used the software for: 2+ years ### "VTiger is value for money" October 9, 2019 4.0 I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business. Pros It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software. Cons Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does. As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of support@mycompany.com) Reason for choosing Vtiger CRM I find that the price is affordable for our size of business Review Source KV Kaitlyn V. Partner and Sales Manager Apparel & Fashion Used the software for: 1-2 years ### "Small business friendly - not user friendly " August 1, 2022 4.0 What's most important is how it improved our customer experience. We stayed better connected and made every interaction count. Sales accelerated and complaints declined. Pros Amazing contact database and contact management systems. I used customer tracking to reach more customers on more platforms. Manage support and sales in addition to marketing. If you have teams everyone can work together, if you're managing on your own you can get a lot of work done within Vtiger. Less running back and forth between systems. Forms can be customized \*to an extent\*. The pilot version is free, the paid version won't break the bank. Cons I couldn't find a way to format reports and exporting data was a slow and difficult process. As I mentioned in the review title, Vtiger CRM is not user friendly. I stayed late in the office doing my best to get it up and running. Review Source Elizabeth K. Operations Support Financial Services Used the software for: 2+ years ### "Easy to use and does almost everything I need" February 28, 2018 4.0 Trackability and accountability within my company is the biggest benefit. And ease of use for non technical users. Pros Ease of use, storage capacity, privacy, application add ons and customer service. Allowing the different roles within my company certain accessibility parameters, but does have limitations. Cons Separate modules don't easily connect for systemic workflows. Customer service. Amount needed to spend to get extra storage and flexibility for workflows. Accessibility to block groups of users from doing certain things. Review Source Luiggi Piero F. Support After Sales Engineer Business Supplies and Equipment Used the software for: 2+ years ### "The best CRM " April 19, 2019 5.0 Wellington, first we integrate thecompany. Now, salers can know what products we have in our storage. The Sales Assisntant can create quites easily. The After Sales Support Área, can manage the visits todo our customers when they have to install, repair, training some of our products. The owners can now how much the Sales Area are selling monthly. Logistic can manage better the storage. Pros With Vtiger I can integrate all the company. Logistic, Sales, After Sales support, customers Cons Nothing. All Is perfect. I don't have anuncio problem with this CRM Review Source PP PAOLO P. Software development Industrial Automation Used the software for: 1-2 years ### "Easy, Customizable, Always present to help you" October 9, 2019 5.0 The possibility of using a smartphone app has solved several problems especially when you are out of the office Pros We have been using VTiger for over a year, with the passage of time it has become a very useful tool as well as easy to use already in the first use. We appreciate the possibility of modifying and creating new modules to support those present to strengthen the traceability of information to the sales department that would not have only management software. The sales department is able to keep its customer portfolio active with simplicity and to propose new solutions or opportunities during the bidding process by using the possibility of sending offers directly from VTiger. Cons Some missing features in the marketing module like the ability to manage multiple mailing lists in a single Marketing list Review Source William F. Chief Operating Officer Computer & Network Security Used the software for: 2+ years ### "A good baseline CRM with capability to add advanced funtionality" August 21, 2018 4.0 We used vTiger CRM for some of our call center solutions to collect customer information and integrate with the dialer systems. Pros It is a solid basic CRM. It provides all of the essentials for capturing customer data and sending it off the the next step in the sales cycle. Cons The system is rigid, so making changes to match your internal workflow may not be super easy to accomplish. Also, integrating a payment solution may be more work than necessary. Review Source Luis Ernesto S. Analista de Proceso Aviation & Aerospace Used the software for: 2+ years ### "My Experience with CRM Vtiger" April 29, 2019 4.0 Overall experience is good, i the CRM in my bussines and helps to the follow, and track the oportunity, with the wrkflow the agents keep informed about yours oportunities. Pros the easy implementation and personalization, I can create my own workflow and create my own fields, this is very important for my bussines. Cons the poor support we have a open source version and in Ecuador don't exist people who know about this software Review Source CK Calum K. It Manager Marketing and Advertising Used the software for: 2+ years ### "Perfect Solution" January 13, 2023 5.0 Pros We use the free self install edition and have great integration with 3rd party adding which allow us to get our invoices and documents signed digitally. Cons There were some small bugs we had to fix ourselves relating to email attachments. Review Source Chris H. Used the software for: 6-12 months ### "Using V Tiger" June 26, 2016 5.0 We keep finding new depths to the V Tiger system as we develop use of it in our system and as a result are using it far more than we anticipated. The support from V tiger has been nothing less than superb and we could not have made the use of it that we now are without that support First class company and first class product Pros Adaptability and support Cons very little at all, One bad shortcoming is that we have to save documents locally and then upload,rather than being able to save directly into V Tiger - this is time consuming and seems totally illogical. For invoicing, you also need to have a spreadsheet structure as opposed to having to enter each line of the invoice individualyy and do all of the maths manually Review Source Brandon K. Technical Manager Hospitality Used the software for: 2+ years ### "Above and beyond" January 5, 2017 4.0 The customer support is amazing and always super knowledgeable. They really go the extra mile. The application in its entirety is quite impressed and continues to grow. Pros Near unlimited capabilities with what you can make it do and track for your business Cons The site can be a little slow sometimes bogging you down with all the information it is storing. Review Source JM Joseph M. CEO Biotechnology Used the software for: 2+ years ### "vTiger is great " April 19, 2019 5.0 It does what we need it to do. Would be great if we could tie it to our accounting software, but we are in Thailand and have to use a specific program that doesn't play nicely with other programs. Pros Whenever I have an issue, the live chat is almost always immediately available to assist me. Even with dumb questions, they will quickly show me what I was missing and I'll be back in business. For special requests, like custom reports or things that require coding they are also very quick to make this happen. If I need something, they can do what it takes to make it happen for me. Cons Historical visit feature (for customers) had to be manually added. Needs a better section for dealings with customers. Review Source Similar Products Featured ## Related categories [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.