# Page 5 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 101-125 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pedro P. Web developer Printing Used the software for: 2+ years ### "Best ticket support system ever" April 19, 2019 5.0 Pros It's really easy to use it helps to keep tracking support tickets, projects and keep in touch clients and customers Cons Sometimes we don't receive emails alerts from vtiger Review Source VR Verified Reviewer Executive Recruiter Human Resources Used the software for: 1-2 years ### "Easy to use!" April 22, 2019 4.0 I use Vtiger mainly for recruiting (others in my company use it for sales.) It's easy to enter customers (candidates) and track them based on company name or location. I've had a very positive experience with Vtiger overall and would recommend it. However, if you are looking for something highly analytical, it might not be the best option. Pros Vtiger is very straight forward and easy to use. You can chose which features and categories you use the most and prioritize them on your screen based on your needs. Cons The reports features could use some work. I've worked with other software systems where it was easier to get a big-picture view of what your database consists of. You can build out different reports based on what you're looking for, but the analytics could be better. Review Source CB Claudio B. Sistemista Information Technology and Services Used the software for: 2+ years ### "Per la gestione dei contratti attivi" November 17, 2022 5.0 Pros è facilmente personalizzabile per ogni esigenza Cons Nulla, funziona bene da anni, genera dei bei report e fa quello che serve Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Review Source IR Ignacio R. CEO Computer Software Used the software for: 2+ years ### " vtiger the real solution" April 20, 2019 4.0 From my experience with vtiger I can say that it has simplified all the critical processes of my company, not only the commercial division that has been the most beneficial but also our support unit that today is more efficient and under control. Our project unit also has better follow-up and control with great reworking capabilities and alerts. The management has truthful information for the decision making and our experience has been so positive, that the other countries, where we have presence, are adopting the platform. Pros ease and functionality, the administration is simple and its tools are very powerfu Cons the restrictions of flows and other resources Review Source RD Rylee D. Business Developer Defense & Space Used the software for: 2+ years ### "We love vtiger" October 9, 2019 4.0 We use vtiger for all back end functionalities of our products and services business. Vtiger helps us achive all of our goals. When we find an issue with vtiger, we simply email the customer service team who really go above and beyond to see that our issues are solves and our needs met. Pros Vtiger is very customizable which allows us to adapt all of its features to our specific business model in a relatively simple way. There are so many possibilities to vtiger, that it makes it nearly confusing! This isn't a fault though. We really like vtiger. Cons Design seems a little dated, can be confusing at times. Review Source IS Irving S. General Manager Hospitality Used the software for: 2+ years ### "Our experience with Vtiger" April 19, 2019 5.0 Vtiger has been vital for our business development, since we were able to configure an easy to follow workflow for our agents that acts as a guide for them, from prospecting to end of travel cycle of our customers. Also, having access to all of our customer’s important travel data in a central, secure environment adds a great feature to our business. Pros Its very easy to use and configurate, and highly customizable, so it was very adaptable to our business Cons It should be great if Vtiger could add a Facebook integration. Also, since lot of our customer’s interaction happens via Whatsapp it’s a needed integration. Review Source RS Rakesh S. National Manager- Service Oil & Energy Used the software for: 2+ years ### "Very Good CRM which helps to maintain the data very nicely" April 19, 2019 5.0 As to all my engineers fills the data regularly on Vtiger, for me it is very useful that any point of time i have the data from any engineer for his visits, for his jobs that how much attended, how much tickets are open so easier to find out the pending issues. Really useful for improving the business Pros Software is very user friendly to operate and also has a mobile app through which we can use to fill the activity so on the go also we can fill the data. Cons On laptop or desktop, all features are good but when using with Mobile app then all features are not available, some improvement needed on app. Review Source DR Daniel R. Founder Writing and Editing Used the software for: 2+ years ### "Open-source code base has gotten unusably buggy" January 7, 2020 2.0 I've been installing Vtiger CRM on Linux servers for the best part of six years. Unfortunately, I recently had to bid a fond goodbye to the technology in favor of the much more powerful breed of SaaS CRM that most companies are now using. Installing Vtiger, whether manually or through Softaculous, is a fairly straightforward process. I used to make extensive use of field customization and developing workflows and they would work fine so long as the Cron job would go off on time. Recently, however, key features have just stopped working for me — across various web hosts. In my most recent instance, I couldn't send manual email, and neither I nor my host could debug the server-side issue. I still think that Vtiger open source has a lot to offer, but for those that need a seamless and advanced solution then this is, in my opinion, not the right tool for the job. Pros Open source Community edition can be hosted on-prem Cons Extremely buggy Community edition support community has grown very small Automation builder is relatively primitive by today's CRM standards Review Source nR naveen R. Technical Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Easy to Setup, Use and Customize" October 28, 2019 4.0 Overall i am very satisfied with the software. Since it can be customized according to our requirements , it will be very helpful to suit our needs. Also since all data is stored in cloud, it can be accessed from anywhere though login or app which is really very helpful Pros The user interface is clean and easy to use icons Not much of training is required The software can be customized for required report such as monthly or weekly sales closures All Activities can be captured can reproduced Cons The widgets available are very less and the customer portal options are limited Review Source VM Valentina M. Sales Manager Human Resources Used the software for: 2+ years ### "Amazing CRM" April 20, 2019 5.0 We are a human resources company with 24 years in the market, and use the CRM to manage our commercial business and always have worked. We still need to learn new options to optimize the use, but are extremely happy. Pros It is user friendly, fast and very accesible of the price. We have been using the free trial for several years, and decided to upgrade to the payed version and it was a perfect decision. The team helped used with the migration and everything went on tracks, no information lost. Cons No cons for us, we have always been very happy with this software. Review Source MT Michelle T. Marketing & Communications Manager Insurance Used the software for: 2+ years ### "Insurance Broker / Multi Product Lines" October 10, 2019 3.0 Pros Easy user interface. Regular software tweaks & updates. Plenty of online help docs and tutorials. Friendly help desk consultants. Cons That it can't really accommodate an automation process for more than one brand. That you need to employ a 3rd party developer to customise the platform to suit your business needs. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM Price. Review Source JR Jose R. President Management Consulting Used the software for: 2+ years ### "Excellent value for money, lots of functionalities, all the tools to automate all your company processes" August 10, 2017 5.0 Great CRM... a no brainer implementation for any organization. Pros Lots of functionalities, automation of processes via workflows, many modules, fully customizable, the customer support is simply excellent (from live chat on the fly, to one-to-one skype calls with screen sharing and hands-on support) Cons the tool allows for the integration of processes for all areas and (best of all) automatization of functions to make all process flow... the issue: number of workflows may be limited and the custom options are not enough. Review Source AW Anne W. Marketing Specialist Used the software for: 1-2 years ### "You will need a good IT person" November 14, 2017 3.0 Pros Lots of features and options that can allow collaboration between different job functions and business areas. The ability to customize everything is at the same time the best and worst feature of the system. Cons User interface is not intuitive. It took forever to get everyone up to speed and even longer for people to really start using the system. We don't use half of the available functions because setting things up is so time consuming, and we don't have a dedicated programmer or IT person to troubleshoot when things are working the way they should. We spent so much money in paid tech support and add-ons that I think we would have been much better off shelling out a little more for a better CRM and having to do less to customize it. If you have too many chron workflows running at the same time it really slows things down. Review Source VT Vincent T. Responsable Production Computer Software Used the software for: 2+ years ### "Un logiciel saas puisant mais pas adapté à tous les besoins " September 16, 2022 4.0 Pros Nous utilisons en interne la solution pour la création de devis, bon de commande, facture, gestion fournisseur. C'est un logiciel très puissant et paramétrable (via développement informatique). Elle nous permet également de gérer la production de produit matériel et logiciel. L'outil de création de rapport est super intéressante et permet d'étudier des données Cons Pas de gestion de stock Besoin de beaucoup d'investissement en développement pour obtenir une version customisé adapté au besoin Review Source Migdelia Meriyela M. Acount Specialist Used the software for: 6-12 months ### "My experience has been good, I adapted quickly to his method despite being a bit complex" May 5, 2018 4.0 Pros What I like most about vtiger is that it is very complete, flexible and adaptable to the needs of the company, since we have needed to adapt some modules at their opportunity and it has been possible, and it has been wonderful to take the sales opportunities of a orderly manner Cons In spite of being very complete, it is quite complex, it is difficult to adapt to your work method since it breaks with the traditional Review Source CH Christian H. CEO Computer Software Used the software for: 2+ years ### "Fantastic Service and Support" March 19, 2018 5.0 Pros vtiger has been great for us because it is more comprehensive than many CRM solutions we have tried or used in the past, allowing us to handle sales, support, billing, and ongoing customer interactions. We have also found it to be very flexible and customizable, eliminating some of the other software services we have used outside the CRM, like project management software. However, the very best thing we have found about vtiger is that they pay close attention to our requests for support and our feedback for product improvement. Cons Business reporting is somewhat limited for our needs. Third party solutions exist, but don't work with the cloud hosted version, which we use. Review Source MP Mujahid P. Team Lead Computer Software Used the software for: 2+ years ### "Good Solution for any organization looking to streamline sales and support processes" October 10, 2019 4.0 Streamlined Sales and Support Process Pros 1\. User-friendly software, not much effort required to learn 2. Easy to set up with the help of simple and intuitive customization and implementation tools 3. A lot of tasks can be automated using workflows 4. Helps track all the customer interactions at both sales and support level Cons 1\. User-friendliness of the mobile app and an in Mobile Browser 2. Advanced reporting requires external plugin 3. Customer portal interface could use improvements Review Source VR Verified Reviewer Internal Account Manager Information Technology and Services Used the software for: 2+ years ### "Client Management Hero" December 3, 2019 4.0 The customer support is very helpful and they always strive to improve the system. Pros You can literally do everything on this software by just a few clicks, it enables you to analyze and improve your team and pipeline performance. Cons Well because of the time difference I am barely available for their trainings, but the team does try to accommodate everyone. Review Source CN Claire N. CEO Market Research Used the software for: 2+ years ### "Highly reliable platform, but could be better" October 9, 2019 4.0 Generally speaking the experience is positive. For us, it's a way to keep track of sales opportunities. We don't rely on it for anything else, but that's only because we have other systems also running internally. Overall Vtiger really helps with keeping on track of potential sales. Pros The main reason I use Tiger is for the sales opportunities section. This really is instrumental in us keeping a check of promising leads. I also like the simplicity of attaching an opportunity to an individual contact rather than the company as a whole. Cons The general usability isn't great, whilst the dashboard is customisable it doesn't flow and there are sections where text doesn't display properly. My opinion is that it could benefit from a complete refresh in that respect. As a business owner, I often struggle to find simple thing like where copy invoices for the subscription are stored etc. Review Source NL Nikita L. Management trainee Consumer Goods Used the software for: 2+ years ### "Vtiger CRM On Demand Review" October 9, 2019 4.0 Pros you can add a lot of things yourself you can do a lot of analysis with all the data and it's easy to use the data we're now currently working with the opportunities in vtiger, which is really nice, but a lot of trial & error is needed everything is centralized in one software Cons lots of trial & error needed when trying out new things (takes some time to have everything work well) sometimes the site it too slow, whereas we do not have any problems with other sites Review Source VR Verified Reviewer Business Development Executive Media Production Used the software for: 6-12 months ### "Vtiger, the best software ever." April 19, 2019 5.0 The overall experience is great till now. Vtiger, is helpful on all scenarios. I would be happy to work with Vtiger for a long period of time. It is time efficient. Pros The best part of the software is when I can add opportunities for my clients revenue for my future projects. It helps me to understand and work easily for my future revenue. Cons As of now I do not dislike anything because it is the best software I have ever used. Review Source GQ George Q. Technical Supervisor Information Technology and Services Used the software for: 2+ years ### "Frustrating company to work with" December 14, 2018 3.0 Used to be ok. Now it's bad. Pros It used to be a great fit for our business... Cons Corporate intelligence determines what they "think" is best for your business without asking. Then when you complain they tell you, you don't know what you are talking about even when you own the company. Their latest blunder is blocking the number of browsers you can use to log in. I run tech support and personally will have 4 computers logged in. They now only allow two and block you from using more, plus stupidly say use mobile device. Their mobile app is terrible for tech support. We are actively moving to another CRM. Really bad company. Don't like them bullying me. Review Source Mauro I. Key Account Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "A great technical support for a great product" July 4, 2016 5.0 I spent differents weeks before to decide which CRM was the best for my small company. At the end I decided for VTiger because no need an system integrator to adapt it to the company needs (no add costs) and integrate in only one program an CRM (marketing and sales), a support suite, an inventory suite (price book, invoice, payements, etc.) and a projects suite. Last but not least and it make the difference, VTiger have a very good help desk support! Every time that I use the live chat, I'm sure that in one minute you will be attended from an CRM expert that can solve your problem instantly and in a very kind way. Pros simple to use and modify, have a good GUI, an Outlook 365 plugin that working properly, no need an system integrator to adapt it, good price role, a very good help desk support and a very low time to start to use Cons do not have a Windows Phone App Review Source John K. Owner Information Technology and Services Used the software for: Less than 6 months ### "Get a 360 customer overview " April 21, 2019 5.0 We use vTiger to get the 360 overview and even inject data from our own software. So we know when the users has logged in, how many support cases they have, if the last invoice was paid etc. This is a great help and often you need 3+ pieces of software to do that Pros I like that everything is connected and the amount of apps in vTiger. Theres badges with counts on every tab. So i.e. you dont have to click the invoice tab on a company to see if they have an invoice. If theres no badge, no invoice. vTiger had a robust setup management that connected & and calendar and imported previously data with ease. Cons There's a lot of info going on, and it can be tricky tocomsume sometimes. There's no real time collaboration. You wont get comments etc while resting on the page. Review Source VR Verified Reviewer Representante de Ventas - Soluciones Freshworks Information Technology and Services Used the software for: 6-12 months ### "A perfect CRM for a a company with many teams!" February 11, 2019 5.0 It has been great! I like that if I have a question, their chat support is very quick. I can add as many information as I need for every opportunity. I like that all new features are great asset to the existing process. Pros The chance to make your own modules so it can be 100% adjusted to all of your processes and improving your company's support. Cons Sometimes the updates make some features unavaible for a few minutes. 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