# Page 6 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 126-150 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TC Tony C. Mr Computer Hardware Used the software for: 2+ years ### "Vtiger user" October 9, 2019 5.0 Vtiger allow met to have a complete data base, I can quote, forecast, and email market from one program. Easy to get started especially if you are using google Pros Most complete package for the price, email marketing and sales, quoting email ect in on package Cons Google email link could be better, there are filters in gmail that do not port, email links to main contact not necessarily what you want to link the contact to Review Source VR Verified Reviewer Sales and marketing MAnager Information Technology and Services Used the software for: 2+ years ### "Vtiger, the most cost effective CRM tool in the market." April 22, 2019 5.0 Our company was seeking for a CRM simple and easy, we found out Vtiger was the best option. It is feasible for any size company. Once you get to use it, you will never leave it. Pros Vtiger is very easy to use, you can set alarms too followup and is fully customizable. Yo may create different pipelines according to your needs. Cons Since it requires a lot of information, at firts it will take you some time to add all your client DB. Once you start using Vtiger you will never regret Review Source EV E. V. ceo Printing Used the software for: 2+ years ### "Complex" April 19, 2019 2.0 We wanted to have a real CRM software program to integrate in our marketing, ERP, software and workflow. But we ended up by only using the database of the customers and notice sales reports. A little bit disapointing. But this is also related to our lack of efforts. Pros A lot of features/fields. To set up new customers/leads takes a lot of time. Cons Too much features. Slow system. No easy connection with other software programs. Also to have a newsletter of marketing campagne takes too much time. Review Source AT Ashley T. Tech Lead Information Services Used the software for: 2+ years ### "Vtiger is excellent now" January 16, 2020 5.0 Excellent. We think we can manage everything using excel workbooks. But once we start using something like Vtiger, we understand the difference in productivity. Pros 1) Features, UI, all improved in the last two years 2) Instant access to lead information for monitoring sales cycle status 3) Alerts in email the way we wANT 4) Customization to PO formats and Reports Cons 1) Customization capabilities on UI could be little more improved, which I am sure will happen very soon Review Source SJ Sujay J. Territory Manager Computer Software Used the software for: 1-2 years ### "Funnel and Forecast Inprovement" October 26, 2019 3.0 Overall a good tool for sales team! Pros Initially it looks complicated but over a period of time, its easy to use and adapt to its environment. Cons The Funnel can't be selected individually for a particular user in the Dashboard. Also it would be better if we can create an Forecast report in the Dashboard w.r.t individual Sales Engineers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) In my previous Organization I was using Salesforce. Review Source sM sanjay M. Application Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A good ready to go management software for industries and teams" October 9, 2019 5.0 It's a software for everyone who's looking for a good initial start of streamlining the processes in organisation. It's intuitive to use, simple to learn and easy to access. Pros It's ease of use and the interface. Given easy plugins to get reports and have a track of each and every event with details which are customizable as required. It's cloud management and security is another thing which could be counted on. Cons Prompt of billing will stop you from updating , which they shall give some grace features/time for at least a few days to keep it running. Also inventory is quite limited, but shall do the course. Review Source PH Palak H. Marketing Information Technology and Services Used the software for: 2+ years ### "One of the best budget CRM solution" April 19, 2019 4.0 With Vtiger our turn-around-time has improved. Our sales review has been very effective and cases are resolved on time. The tool is easy to use and cost effective. Extremely supportive staff is a cherry on the cake. Kudos to rep. from India's Team are very impromptu to resolve any queries. Pros 1\. Easy adoption and customization 2. Extremely good support staff. 3. Price per license is cost effective. Cons 1\. The dashboard view can be improved. 2. Reports can be more customizable. Review Source Kostadinka M. Recruiter Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Amazing software!" November 30, 2022 5.0 My overall experience is pretty great! Pros It's very easy to learn and use everyday at work. Cons It's bugging some days. Small things, like copying a number. Review Source TB Thierry B. Marketing & Sales Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "An flexible CRM" April 19, 2019 4.0 VTiger is the right tool to concentrate and record all information's around a lead or Account. it keeps a database of all communications and help to remind / Track calls & meetings. Pros VTiger is very flexible and adaptable to any situation. I implemented this CRM in more than 4 companies with different configurations. Cons VTiger could improve the marketing campaign module in order to provide more features like Videos, more graphical tool, templates... Review Source MW Michael W. Director Construction Used the software for: 2+ years ### "Spaceworks review fo Vtiger" April 20, 2019 4.0 It has solved by business problem perfectly. I wanted to manage a sales funnel with 5 active salespeople and +/-100 active opportunities per month Pros ease of implementation; I was able to configure the software myself, in my spare time in a couple of weeks, with limited input from the Vtiger help desk. Cons response time is a little slow. If I had to guess it is 3-4 seconds to re-fresh a screen when it would be better if it was 1.5-2.0 seconds Review Source MW Michael W. Director Construction Used the software for: 2+ years ### "Adds great value to my business, it's easy to set up, easy to use and cost effective." November 24, 2017 4.0 I have been using CRM systems since the mid 90's and also sold them for a few years. Vtiger can do everything we used to promise customers CRM systems would do for them 15 years ago and couldn't deliver, while charging them a million dollars Pros 1\. Cloud architecture 2. Easy to re-configure as the needs of my business changes. 3. Has all the function and more that I need 4. Great support Cons 1\. Editing the calendar can be "glitchy". 2. It's challenging to get up custom fields with calculations in it. Unless you are doing it frequently it's too complex to remember how to add and edit them. 3. I believe support is based on India business hours...so there is a gap in coverage early in the day in Australia. It would also be great to have weekend support...as a business owner I don't tend to work on Vtiger during "normal" business hours. Review Source SR Surendiran R. Application Engineer Computer Software Used the software for: 2+ years ### "Best Business tool to manage different information across the enterprise " November 16, 2020 5.0 A perfect fit for sales based organisation to drive business in more smarter way. Pros Calendar Management, Stats and Graphs, Ease of use interface, Workflow management and much more Cons All good, Everything is absolutely great, Review Source SM Steven M. CEO Computer Software Used the software for: 2+ years ### "Without Vtiger my company would have not survived" December 12, 2017 5.0 After my partner quite, I had to find a solution to manage all my quote, invoice, opportunities etc. that would be as easy & automated as possible. Vtiger was the solution that saved me Pros the solution is perfectly working the first day and you can customize with great help from the team for it to be perfectly tailored to your needs Cons some plugins are missing... The plugin marketplace is quite new, and there are a few plugins missing. Review Source RT Robert T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Health are office" October 9, 2019 4.0 I like the software . Support needs to be better Pros This software has great function but difficult to configure Cons Troubleshooting and support is terrible. We tried to contact many times Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Vtiger CRM Nephew encouraged me Review Source AL Alan L. Director Computer Software Used the software for: 2+ years ### "A Great Value Enterprise-grade CRM" April 19, 2019 5.0 We have been working with vtiger for many, many years. It's a great product and the company behind it is stable and committed to continuous improvement. Pros Clean and easy to use User Interface. It really is a fully featured platform and it is available from absolutely anywhere. Cons Not much at all really! If I had to say something it would probably be that sometimes it is possible to have too much information in one place. Review Source CC Chrissy C. Senior Client Success Manager Automotive Used the software for: 1-2 years ### "All in one tool" October 9, 2019 5.0 We use Vtiger for all of our sales, client onboarding and customer service recordkeeping. It has met all our needs and we are still exploring options for configuration and reporting as we grow our company. Pros What we find the most beneficial is the scope of the system, all of our departments can tailor modules to suit their operations. The Customer Service Team when we have questions or require troubleshooting is extremely prompt and helpful. Cons It does require time to learn and set up because of the immense scope and amount of options/customization. Reason for choosing Vtiger CRM It had the most options. Review Source VR Verified Reviewer General Manager Financial Services Used the software for: 2+ years ### "Fantastic, easy to tailor to your business CRM" April 26, 2019 5.0 Excellent, back up service is prompt, ability to mould the CRM to your exact processes makes it stand out from the crowd for me. Pros The ability to make this CRM fit your own business perfectly, not move your processes to fit the CRM Cons Has so many features it can become a little noisy for the end user, some of which can't be turned off. Overall there aere no complaints about it, it perfectly fits our business Review Source VR Verified Reviewer IT Lead Retail Used the software for: 2+ years ### "vtiger CRM" April 19, 2019 5.0 We solved our Leads management issues at the same time have great sales control and overall we have a great system for our company Pros I have a great result from CRM software and team: 1.- have all the options that our company need. 2.- it is a great value for the money 3.- they have great support end-to-end process 4.- is a very stable and scalable system Cons at this moment our company have no cons Review Source VR Verified Reviewer Regional Sales Mgr Italy&Iberia Information Technology and Services Used the software for: 1-2 years ### "VTiger analisys" August 27, 2019 3.0 Pros Easy to use, it's cheap and do't require deep training for becoming autonomous. Cons Far away from SalesForce, lack of functionalities Review Source VR Verified Reviewer Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Good tool " April 20, 2019 4.0 Pros Software is very customizable and allows you to track and record different things and make changes easily. Ease of finding existing accounts. Reporting is extremely easy. Cons Not all the modules use the same titles and wording. When uploading data into a particular module you have to be certain of the field name or it can become a mess quite easily. Review Source Emmah O. Business Analyst Used the software for: 6-12 months ### "Highly customizable" May 14, 2018 4.0 Pros The software is so easy to set up and get started with, i love it. One can filter how they want to view all their customers. Cons None. Vtiger is highly customizable and it s so simple to install add-ons to the software.colors can also be changed to match the needs of the user Review Source MK Manish K. Partner Hospital & Health Care Used the software for: 2+ years ### "Excellent CRM software" May 22, 2020 5.0 It eases our business tremendously. We are always exploring newer ways of using it, Pros Very easy to use. It simplifies the tasks a lot. It also captures the relevant information. The best feature is the ability to send quotations directly from within the software. Cons Nothing as such. We use quite a lot of the modules available and have upgraded to the newest version too. Review Source PM Pedro M. Director Education Management Used the software for: 2+ years ### "Easy to costumize, powerful to use" October 25, 2019 4.0 It's easy to Manage students development, to increase sales, and I love the work flow automation. Saves me lots of time. Pros I love the easy costumization and the Powerful tools for low price. Cons Layout, and poor integration with Google sheets. I would love to have my lists automatically updated in a Google sheet. Reason for choosing Vtiger CRM Quality vs cost, powerful features for such a low price. Review Source Vincent M. Co-Founder & President Internet Used the software for: 1-2 years ### "Good Sales Crm for decentralized team" April 19, 2019 5.0 very good value for money Pros easily split work and keep track on accounts. Cons translation in french is poor, needs improvments Review Source VR Verified Reviewer Renewals Team Leader Used the software for: 2+ years ### "Totally Friendly Cloud CRM!" May 22, 2018 5.0 Pros The software is extremely configurable, easy to use and Cloud, which means access from anywhere with an internet connection. There are 3 different versions that vary according to the organization needs. Cons The free version is quite limited in comparison with the subscription version, as well as is not a Cloud version but an on-premise solution. 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