# Page 7 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 151-175 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Geraldine S. Gerente general de proyectos Information Technology and Services Used the software for: Less than 6 months ### "The must complete CRM I used " December 11, 2018 5.0 The must complete CRM in the market Pros The extension of functionalities and personalizations for the management of all the fields of your company that Vtiger have is incredible, from the moment you capture client until the closing of the sale or project, has all kinds of modules from invoicing until the handling of the product as such with which it is going to work, the price-benefit ratio is really incrible is the best CRM with which e worked Cons As I said it has an infinite variety of customizations available and maybe when you set it up it becomes a bit tedious and the technical support is a bit slow Review Source JS Jeff S. King Information Technology and Services Used the software for: 1-2 years ### "Vtiger review" October 15, 2019 5.0 daily customer contacts and follow up, opportunities, quotes and invoicing Pros Cost ease of use and functionality...easy to set up and use and it cost about 10% of what we were using Cons there really isn't anything we don't like about it Switched from [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Tigerpaw basically sucks and they kept increasing the prices Review Source JP Janko P. ceo Telecommunications Used the software for: 2+ years ### "Daily support" April 19, 2019 4.0 I can store all customers, potential customers and update information. Then I can use is with exporting data to csv format in my office-. Pros It is a good memo tool for daily work. It stores communication wit the customer and reminds me by smart phone. Cons sometimes is a server very slow. Also the mail application should have more functions (like MS office). Review Source SS Stan S. Owner/President Construction Used the software for: 1-2 years ### "A quality CRM with his challenges, however good value for your dollar." November 22, 2017 4.0 We have been using vtiger for more than a year now and although we had many challenges in the beginning because of language issues as this is an india-based CRM. This is not a good or bad thing just something to be aware of! I will say I have noticed the team that now answers the phone understands our concerns much better. However as a user of this CRM and working with their staff I have come to realize I must be patient and very carefully explain the challenges we are having so they can be fixed. If you have the patience to work with the V tiger team they seem always willing to help. Although I have been frustrated number of times my overall rating described Within. I would and have recommended vtiger as a quality CRM. I do always mention that you must be patient when I'm referring somebody. They are up and coming and have lots to do however the price at which the CRM is available is Affordable and reasonable based on what you were getting and where they are going. Use them and enjoy them as a CRM provider just be sure to be patient. Pros it does many things, has many modules many of which I still don't use, I look forward to using them! Cons Language barrier, training is poor because they already know their CRM & talk to us like we know it Review Source MN Miguel N. Information Technology Project Manager & Quality Assurance Used the software for: 1-2 years ### "Easy To use and customize CRM Tool!" March 13, 2018 5.0 Better understanding fo client needs and a more indepth knowledge of the stages in where an oportunity sits, i find very useful the cases module it help us to keep track of incidents regarding our customers. Pros \*- Easy to Use, intuitive and not much traininig needed. \*- Easy to customize to your needs. \*- Alot of very interesting modules. \*- Dashboards and mail integration is one of my favorite modules. Cons \*- Bad Support. \*- Updates sometimes messes with your configurations. \*- Search module can improve alot. Review Source HP Harshavardhan P. Application Engineer Computer Software Used the software for: 1-2 years ### "Easiest CRM interface " October 14, 2019 4.0 It has been wonderful to use this CRM interface which keeps the track of all my customer assets and register all my daily activities . Helps in reviewing and visibility of my credentials for the higher management. Pros Ease of use. Apt. user interface. All capabilities visible. Calendar events wonderful with all activities recorded in sequence. Tracking of all the cases and its history. Data center for all the organization and its customer contact storage sequence. Cons Customer Portal capabilities is minimal. Review Source John S. Social Media Consultant Marketing and Advertising Used the software for: I used a free trial ### "CRM platform that is used by businesses of all sizes to manage their sales, marketing, and more" February 20, 2023 5.0 It is a powerful and versatile CRM platform that offers a wide range of features and functionalities for managing your customer engagement processes. Pros It is highly customizable, allowing you to tailor the system to the specific needs of your business. It also features a user-friendly interface that can help reduce training time and increase productivity. With a comprehensive set of tools for managing sales, marketing, and customer service, you can manage all aspects of customer engagement from a single location. Cons It can be expensive. While there is a free version of Vtiger CRM available, the more advanced features and functionalities require a paid subscription. This may not be feasible for smaller businesses that are operating on a tight budget.Another potential issue with Vtiger CRM is that the platform can be complex to set up and configure. While the user interface is intuitive, setting up the platform initially can be a bit of a challenge. This may require some technical expertise or assistance from a consultant. Review Source RC Ruan C. NOC Manager Telecommunications Used the software for: 2+ years ### "vTiger Rocks!" January 14, 2021 5.0 Very good experience, would recommend to anyone looking for a solid CRM. Pros Excellent CRM system able to fulfill all daily needs for our network support desk. Easy to manipulate and implement key fields Cons Slow responses when backups are being run by the servers. Reason for choosing Vtiger CRM Price, good reviews. Review Source Chris Q. CEO Telecommunications Used the software for: 2+ years ### "Vtiger made integration easy with my system" April 26, 2022 5.0 Pros I love how its open source and I was able to customize it and integrate it with my dialer software Cons The support for this product is pretty scarce Review Source JL James L. General Manager Telecommunications Used the software for: 2+ years ### "Vtiger CRM on Demand Review" April 19, 2019 3.0 It is good however I feel that the system could do with an overhaul. The graphics are not crisp and dashboard is old fashioned. Pros It has a lot of features that are quite good for business use Cons Slow, navigation is cumbersome. Not easy to get to areas from links. Eg. To get to an account from opportunities takes 3 or 4 clicks Review Source BG Bhairavi G. Senior Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Very Effective" December 7, 2016 4.0 I have been using Vtiger for over six month. It is the best low cost CRM at the pricepoint. It is efficient and fairly easy to use once it's setup. The customer support team is very helpful, CRM's have a way of becoming complicated and they are happy to help you configure easily. Overall its a great experience. Things that can improve - 1) Mobile app dashboards are not as flexible as the web app. Since we are on the move we would like to view certain info or have ready access to our lists. The app functions very slow, keeps you wondering if it will crash. 2) Email campaign and templates can get better. Although an integration with Mailchimp is available. Having better designs and user experience on existing templates would help. One of the major reasons why we are limiting our use on the mail campaign on vtiger and continue with a thirdparty provider. Pros Prices are good. User friendly. Easy setup. Cons Mobile App not very great. Should improve mail templates and experience. Review Source GF Gabriele F. Marketing specialist Renewables & Environment Used the software for: 2+ years ### "Sistema di CRM affidabile" January 2, 2023 3.0 E' stato il primo sistema CRM utilizzato. Pros Il prodotto è facile da utilizzare, seppur in certe sezioni non sia di immediata comprensione. Cons Ha meno funzionalità rispetto ad atre piattaforme CRM Review Source AS Aleksey S. Marketing Specialist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Excellent customer service" March 12, 2018 5.0 Very strong customer service. Integrates with just about anything for free using Zapier. Pros Very strong customer service, gets back to me in very short time. Customer support agent helped me with custom requests no other CRM providers would even discuss. Cons I was concerned that vTiger did not integrate out of the box with many other softwares that I use. But then I found that using Zapier I was able to resolve this for free and even got richer functionality. Review Source DB Daniele B. Libero Professionista Accounting Used the software for: 1-2 years ### "Vtiger Crm" December 30, 2022 5.0 Pros Vtiger CRM penso che sia uno dei migliori software CRM che abbia mai utilizzato in questi anni.Facile da comprendere e da utilizzare, è strutturato in modo che si sappia sempre dove inserire i dati, è personalizzabile e si possono creare vari moduli per le proprie necessità Cons la configurazione iniziale richiede molto tempo Review Source RN Roberta N. Customer Success Coordinator Consumer Services Used the software for: 2+ years ### "v tiger Review" April 19, 2019 4.0 vitger keeps from proposed to completed works in one place and it can be used easily by different skill set levels from sales to technician uses this CRM Pros It adds transperancy to all organisation that uses it as it is meant to. Cons It is not as easy to integrate with other softwares but once you got around that is fire Review Source TH Thomas H. Operational Sales Information Technology and Services Used the software for: 2+ years ### "Vtiger is your Friend" April 19, 2019 5.0 Overall Vtiger is a great CRM program and gives us the flexibility to adapt our business process to the program. Pros Open source allows us to modify and update accordingly to our needs. Cons The system tends to slow down in the later parts of the workday (3-5p EST). This is our busiest time of the work day. Review Source RH Regina H. Key Account Manager Insurance Used the software for: 2+ years ### "Save time" October 25, 2019 3.0 we have a little overview from our clients, because, a lot of clients are 2 or 3 times in the CRM in cause of a mistake with update Pros the overview from the potential and the calendar Cons taking more time, because can’t connected with my google Kalender Reason for choosing Vtiger CRM because we need the overview for the monthly payment Review Source VR Verified Reviewer Sales representative Telecommunications Used the software for: 2+ years ### " Vtiger CRM On Demand Review" April 23, 2019 5.0 In all, very pleasant Pros That you can Call clients directly using the CRM and it keeps logs, I tend to forget a lot of things so this is super helpful Cons When the Calendar change came it wasn't very user friendly, maybe if you guys have a short tutorial when changes are being made. Review Source ED Emili D. CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Super flexible and powerful CRM" October 9, 2019 5.0 Pros It's very customizable so it can adapt very well to every business structure. It also has a lot of functionalities and integrations, which makes it an all rounder when it comes to this kind of software. Cons The learning curve is a bit steep if you are not familiar with CRMs Review Source MMA Mir Muzaffar A. Operations Manager Computer Software Used the software for: 1-2 years ### "The only crm i have seen that i can call a complete package as per any company needs" November 16, 2017 5.0 I was supported agent at a kickstart meeting. He is just excellent in understanding and guided me with ease of understanding. Thank you for keeping such people on your team. Pros The crm is flexible and with lots of features and dashboards information is very well presented. The custom modules have been an added value for us.. Cons Some good commercial plugins are not available in the hosted version. We look forward to some more features related to automation of jobs. Review Source SV Sabrina V. Business Development Management Consulting Used the software for: 2+ years ### "generally easy to use " November 30, 2017 4.0 Pros generally easy to use. individually graphics and good widgets for dashboard. support always ready to help. Cons 1\. After implementation some features are not changeable anymore. When we create new contact it doesn't overtake the whole address block from organization. 2. sometimes it needs to many clicks to save an update 3. we have problems to implement Vtiger "Add-ins" in Citrix 4. When I added email to a contact it is not possible to delete it anymore Review Source GL Ganesh L. Sales Engineer Design Used the software for: 6-12 months ### "Relationship TIGER" October 10, 2019 4.0 Solution Selling, SaaS (Software as a Service) - It is perfect platform in creating a unified relationship with customers, that would probably be convert into sales later point. Overall user experience rating: GOOD Pros N number of contacts can be stored, and can be retrieved for business follow up's, which convert contact's into a meaningful prospect/Lead. Organisation Lets us to add multiple activities into account such as Key handshake's, current sales stage; being quite interactive within our internal team. Cons Expecting a changes to happen in Graphical user Interface (GUI) experience, and in training part. Review Source GR Gary R. Managing director Information Technology and Services Used the software for: 2+ years ### "Users report of vtiger" April 19, 2019 5.0 I've been a satisfied user for about 15 years. Pros Price & customer support are excellent.no user Cons No user conferences in the U.S. that I'm aware of. Also no list of technical consultants to help with layouts etc. live seminar trading in the U.S. Would be a big plus. Review Source EA Eric A. Sales Dev Financial Services Used the software for: 2+ years ### "Quick and easy way to use a CRM! " April 23, 2019 5.0 Manage your daily contacts of clients Pros Flexibility, easy of use, very personalized for customer needs. Cons Not directly connected with Linkedin Sales module. Difficult to connect through third-party if you don't have any technical people in your organization Review Source KS Kari-Ann S. Sales Administrator Machinery Used the software for: 1-2 years ### "Vtiger is good a for a smaller company" April 19, 2019 4.0 I would say my experience with vTiger is an 8/10, it is a good software regardless of its faults. Pros I like that you have the ability to add different sections to the software in order to customize it to your companies needs. This has been helpful for many departments in my company. Cons This software is limited in some of what it can do as for automatic deduction of inventory and sometimes it has issues with loading quickly. Review Source Similar Products Featured ## Related categories [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.