# Page 8 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 176-200 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Direttore Information Technology and Services Used the software for: 2+ years ### "Vtiger soddisfatto " February 16, 2023 4.0 Pros L'interfaccia grafica è molto intuitiva sono semplici le form di inserimento. Cons Un po' brigoso l'avvio ma poi molto fluido. Review Source pE philip E. Sales representative Hospitality Used the software for: 2+ years ### "Vtiger" April 19, 2019 5.0 Easy to get quotes out and the reports make my life very easy to see where I new to improve on getting a sale through. Pros It is easy to understand and the shortcuts is very helpful Cons It is internet based and would have liked a software program that is always on your pc Review Source AP Amitesh P. Service Coordinator - AMC Information Technology and Services Used the software for: 2+ years ### "Vtiger CRM" April 19, 2019 5.0 Able to maintain records of customer data as well as complaints. Able to keep track of activities and monitor mandatory parameters of company. Pros User friendly, easy to use and implement, simple features to understand. Cons There is nothing to mention regarding least liking. Review Source MV Mario V. Sales Excecutive Insurance Used the software for: 1-2 years ### "easy to used" April 26, 2019 4.0 Pros It is easy to use, responds well with the subject of searches and I consider that the tool works fully with what you need. You can even generate statistics that for our work is perfect, since we use it in an insurer. Cons I think it would be the perfect tool if we could generate the information of the tool to a file in excel since that would help to send our producers their statistics. Review Source AU Alejandro U. Media Religious Institutions Used the software for: 1-2 years ### "Lots of features, not easy to implement or customize" September 19, 2017 3.0 Price is affordable, and value is a lot once you get it going. Pros You can set it up for a huge company or an small one. It has tons of customizable features you can play with to set it exactly for what you need. The implementation can take a lot of time, but it is there. How every client/person is accounted for, with every action in their history is really useful. The Use of you own Email is also a great feature. Importing inventories in Bulk is also a huge help. Price is not bad considering all you get. Cons It takes forever to customize. And lots of literature to read just to do one thing. It is worth it once is going. But also with use it get bigger the system does not "flush" old data, so backups need to be supervised so you can manually flush or delete useless or old info/data. I personally would search for another app before agreeing on using this one. But if the company is big probably this is the one to use. Review Source JW Joseph W. Support Manager Computer Software Used the software for: 2+ years ### "The GOLD Standard" November 22, 2017 5.0 Overall I'm extremely satisfied with service and plan a long relationship with vtiger. Pros \*Non-Stop customization (The standard work flows were good, but the new EXPRESSION options are PHENOMENAL!) \*Excellent and able customer service team \*Representatives available via phone, chat, or email \*Excellent help and tutorial documents \*Phone System integration \*API Integration (Utilizing our billing / Ticket System / Router infrastructure to manage a clients account) Cons \*We would prefer a test site before we make options or customization go live. Currently the only option is to start a free trial or host my own internal site while testing. \*To much customization (I would like to see more examples of traditional setups and how you envision items to work besides us making our own SOP that works for us. ) Review Source DH Deborah H. Director Management Consulting Used the software for: 2+ years ### "Good for small business" April 19, 2019 4.0 Pros Easy to use and customize according to the needs of your business. Customer service also easy to reach. Cons I’ve once mentioned adding a “public holiday” function on the calendar according to each city. Review Source VR Verified Reviewer Team Leader - Customer Support Media Production Used the software for: 2+ years ### "Review fro Vtiger CRM" April 19, 2019 5.0 Customer support is handled on Vtiger Pros its to extensive and lots of things can be done using it. Cons nothing as of now as till date I have loved working with it and in fact the system is much easier to understand. Review Source VS Victor S. Director of Sales Information Technology and Services Used the software for: 1-2 years ### "Why pay Sales Force money when vtiger can do it just as effective!" April 19, 2019 5.0 Overall it has been a huge success with my team and the vtiger support team helps me quickly when needed. Pros The learning curve for vtiger is tremendous. My Sales Reps can easily learn it when they are new and it sticks. The modules are also to easy to use and puts all the info I need as the Sales leader to direct my team. Cons The mobile app business card feature is terrible! Review Source TC Thomas C. Support Manager Information Technology and Services Used the software for: 2+ years ### "Ease of Use" October 9, 2019 5.0 Pros I enjoy the intuitive design and how easily we can organise our customer base inside of the program. Cons Not a lot of complaints. Sometimes the UI changes and we just have to relearn positioning. Review Source LG Leonid G. sales operations analyst Information Technology and Services Used the software for: 2+ years ### "value for money" October 25, 2019 5.0 Pros Easy to implement and use. Support is always available and ready to help and answer the questions Cons Integration with Microsoft outlook can be done in different ways which is a bit confusing Review Source AH Andrew H. President Computer Software Used the software for: 2+ years ### "Great CRM! Great Value!" November 22, 2017 5.0 Pros I like the fact that there are management modules for multiple domains outside of sales. Project management, Customer Support, Marketing, all within one system. Cons Some of the modules do not work well with each other so the workflows are always as smooth as they can be. Whenever this is the case I let Vtiger support know and they usually generate an update to fix the issue. Review Source ME Manuel E. Tecnic Hospital & Health Care Used the software for: Less than 6 months ### "Genial" December 25, 2022 5.0 Buenas opciones y herramientas que hacen el trabajo diario mucho más rápido Pros Su gran capacidad de gestion de datos y contactos Cons Quizás algún tutorial para personas inexpertas Review Source ML Magnus L. CEO Medical Devices Used the software for: 2+ years ### "MedTech" April 23, 2019 4.0 Documentation and customer library. We have all customer data in one place. Pros Easy to use, quick access and good search function Cons Difficult to create reports, contact person separate from organisation Review Source AC Adriana C. Inside Sales Manager Used the software for: 2+ years ### "Easy to use but could use a better interface." January 11, 2018 4.0 Pros This is a very affordable program that does the job. It's easy to add new customers and to keep up with tasks. My most used feature is the calendar - it's very helpful that there's both a shared calendar and a personal calendar. Cons I'm not a fan of the user interface. It always looks like it's still loading. They could do a better job of organizing the dashboard. Review Source PS Praveen S. Sales Head Photography Used the software for: 2+ years ### "Review for Vtiger" April 19, 2019 5.0 It has been a good software for us to track team's performance and improve Pros Great value for money product will all the necessary features Cons The lead and contact module cannot be merged Review Source SK Sunil K. Deputy Manager Marketing and Advertising Used the software for: 1-2 years ### "Review for Vtiger" September 16, 2019 4.0 Customer complaints, Internal employees Issues & Gathering customer data base Pros Offers great details, options, information to capture the required information which is useful to further analyse whenever required Cons Support is good but not worth the pricing, still they are very positively approaching to add new features most of the time Review Source BN Boris N. Director Photography Used the software for: 1-2 years ### "Vtiger user review" April 19, 2019 5.0 Pros It is user-friendly. I can customize it with my demands instantly. So far I didn't need any support to help me find some issues. At my beginning use it I had some questions with the response I had been very satisfied the response time was very short. Cons Easy to use very intuitive self customizable stable solution. Review Source VR Verified Reviewer Account Management Media Production Used the software for: 1-2 years ### "Vtiger is great CRM software." April 19, 2019 5.0 Vtiger helps to improve potential and client experience by automate sales, support and promotion task. Pros It is user friendly, really helpful to save time. Vtiger has menu which includes essential features like mail manager, calendar and etc which are really helpful. Cons I like everything, will keep you posted if any suggestions required. Review Source ML Michael L. CEO Computer Software Used the software for: 2+ years ### "Great value and full of features" April 19, 2019 5.0 Pros Great user experience and Modern UI. Ability to easily customize the experience to suit our needs Cons Mobile App - not user friendly and is difficult to use Review Source Juerg H. CFO Leisure, Travel & Tourism Used the software for: 2+ years ### "Price versus functions" April 23, 2019 4.0 We organize everything with vtiger. From the customer inquiry to the offers, order and invoice. We also organize the entire purchase of goods via vtiger. Finally we do the financial accounting in a different solution. Pros vtiger is the best choice for a small to medium-sized company. The range of functions and possibilities is enormous. The system can also be easily adapted by less experienced people and integrated into existing business processes. The workflow function is extensive and gives a considerable additional benefit in the daily work. Cons vtiger has weaknesses when it comes to designing communication by normal mail. Templates can be created for all order documents, but when it comes to a simple letter, the processing is very cumbersome. In itself, vtiger is not suitable for normal mail. Review Source AN Anand N. Application Engineer Design Used the software for: 1-2 years ### "Vtiger No.1 CRM" October 14, 2019 5.0 Pros This Software has the nice capabilities of assigning the workflow and also to know the status of the work. Search tool has the good performance enhancements. Cons Since It can be used in the Mobile as well, so i think even in the mobile Vtiger APP should get every capabilities has in PC's Vtiger application. Review Source Mauro A. Account Manager Information Technology and Services Used the software for: Less than 6 months ### "Review for ICAP" April 22, 2019 4.0 Now we can have all information in one single place, check the leads availabililty or organizations being worked by other. Pros It's very easy to use and very customizable. All information is at one click of distance Cons Most of the cons are related to not having the full version of vTiger or due to the customized implementation in our company. Maybe the cloud space is a little too expensive to have all files stored in vTiger but we are working it around Review Source DF Damasia F. Controller Management Consulting Used the software for: 1-2 years ### "Very Customizable Option, great value for the money" June 8, 2017 5.0 Would highly recommend this product. Pros We needed a system that would help us to track our customer service issues. Vtiger allowed us to customize the tickets created in order to identify the key issues. Reporting was also customizable and really allowed us to analyze the data. Helped to improve our customer support significantly and allowed us to be more proactive on issues. Cons May need to get IT involved in some of the customization depending on how advance you want to get with the available features. Review Source AR Alberto R. Marketing manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Viva Vtiger" April 19, 2019 4.0 Ver y useful, would like to have much more time to learn it in full. Pros Support from developer, quick and resolutive. Cons Most advanced features are not so intuitive. Review Source Similar Products Featured ## Related categories [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.