# Page 9 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 201-225 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CT Carlo T. IT Manager Financial Services Used the software for: 2+ years ### "Very useful product" May 17, 2019 4.0 Pros The product is very configurable to meet your business needs. Cons Difficult to manage large files, but maybe because we use an old version (4.9). Review Source KS Katherine S. Purchasing Manager Information Technology and Services Used the software for: 2+ years ### "Excelent" April 22, 2019 5.0 Pros You can have all the information in one place Cons The search method, you have to know if it's project or an opportunity you are looking for. Review Source VR Verified Reviewer Market Research Specialist Information Technology and Services Used the software for: 2+ years ### "User Friendly" April 19, 2019 4.0 One stop solution for all sales data. Pros Easy to use Easily Customizable Value for Money Cons There no such issue we face while using this product. Review Source VR Verified Reviewer Devloper Information Technology and Services Used the software for: Less than 6 months ### "Maximizing Business Efficiency with Vtiger CRM" February 8, 2023 4.0 Pros Vtiger CRM has been a godsend for our business. It has enabled us to streamline our customer service and sales processes, creating a more efficient workflow. With its powerful features and user-friendly interface, it's easy to manage contacts, projects, tasks, and more. We have seen an increase in efficiency since we started using Vtiger CRM and highly recommend it! Cons As of now, I have not encountered any negative consequences. Review Source TN Torie N. Customer Relations Mgr Medical Devices Used the software for: 6-12 months ### "Vtiger CRM" October 9, 2019 5.0 Improved Live up to date inventory tracking , larger outreach using the email blasts and easy to use CRM makes managing and syncing other programs a breeze Pros I like the functionality and options available for customization, the user friendly platform and the quick response to an issue via customer service. Cons At times, the program can be slow to respond or not respond at all, causing a duplicate request or a long pause, resulting in slower individual productivity Review Source JM Jules M. Director of Internal Operations Construction Used the software for: 1-2 years ### "V-Tiger Review" April 30, 2019 5.0 Overall, V-tiger is a pretty solid platform Pros I like most that it was a fairly open platform that allowed companies to tailor their reports how they saw fit. Cons What I liked least about the software was the fact that it did not sync with our accounting software, specifically Quickbooks. Review Source VR Verified Reviewer Sales Defense & Space Used the software for: 6-12 months ### "Mixed Experience" April 23, 2019 4.0 We use Vtiger CRM to manage new business development, mostly through it's Email Campaign module. The software has many, many features but getting your workflow lined-up can be complex and challenging. We'd like to see more "templated" workflows, better user documentation including "getting started" documentation and swifter customer support when significant problems are discovered. Pros Extensive Features Flexible and Customizable Interfaces Cons Documentation Training Guidance Absence of built-in simplified workflows Review Source TC Tamika C. Marketing Engagement Manager Telecommunications Used the software for: Less than 6 months ### "Different From What I Am Accustomed To" October 25, 2019 4.0 Not bad at all, not great either. Just working to become more of an expert on it. For the daily use of it for business, I suppose it is doing it's job. Pros I think it is pretty accessible for the most part, so that helps. Cons I don't find it to have all of the necessary things that I am accustomed to. I have used Hubspot in the past with favorable results and feel that having the ability - although very expensive - being able to have access to everything in one place makes it nice. Hubspot is very user friendly as well. I find myself having to look up how to do things or ask in the help section. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Change of jobs Review Source AY Avinash Y. Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "The Best Software for Management" October 9, 2019 5.0 Pros Crm, project management and service.. awesom Cons Inventory module is a week part, however they are improving day by day Review Source LH Laurence H. Owner Used the software for: 1-2 years ### "Effective and Extremely Customizable" November 22, 2017 4.0 For the price I don't think vTiger can be beat in terms of bang for buck because of all the features and functionality in the product. Pros Ease of use, customization, workflow management, email integration and campaigns. It's a solid CRM which offers more functionality than other far more expensive CRM's out there. Cons The developers take too long to fix bugs and introduce important feature updates. Certain features aren't very well implemented which means that you have to work around them. Review Source ID Ian D. VTiger Developer Management Consulting Used the software for: 2+ years ### "Vtiger will deliver on anything your throw at it. I have yet to find a scenario that Vtiger could not solve" November 23, 2017 5.0 Pros Relatively easy to setup and great post support. I like the way it is able to scale whether for a small or a multi department (complex) business Cons Customer Portal needs some cosmetic upgrades: Theme variety would be great. Also useful to have Contacts with more available fields on the Customer Portal Review Source VR Verified Reviewer Proposal Coordinator Information Technology and Services Used the software for: 1-2 years ### "Vtiger Review" April 23, 2019 5.0 Very good Pros It is easy to use and intuitively. I like how you can customize the fields and run custom reports Cons Sometimes it is difficult to open up files if they were not loaded to the correct place. and you have to go through 2 or 3 screens to get the file. Review Source AM Aaron M. CEO Wireless Used the software for: 1-2 years ### "SAMA " April 26, 2019 4.0 It has been nice and productive, I just want to take more advantage of this SW. Pros Sales Follow up and all the automatically reports. Cons That you don't have Spanish support and that we cannot merge two existing accounts. The last that ai cannot invoice through Vtiger. Review Source Purva K. Digital Marketing Executive Outsourcing/Offshoring Used the software for: 2+ years ### "Sleek and easy" April 19, 2019 5.0 I have being designing/customizing this software since almost 4 years now as per our company's requirements. Love the customer service as they always have solutions to any queries and always give importance to reviews or feedback provided Pros I love the way it can be customized and is easy to use. The design keeps updating with many new features which are so awesome in the current price bracket when compared to other softwares. Many other softwares do not give the option of customizing it even at thrice the price of vtiger Cons Nothing much really. Because even new ideas are taken in to consideration by the team for future updates Review Source BM Bill M. President Hospitality Used the software for: 1-2 years ### "Simple, Quick and to the point" November 28, 2017 5.0 A great combination for pricing and features. Pros VTiger is a traditional CRM but with a full fledge Email marketing product all in one package. It is simple to use for the front line employees yet it is customizable in the back end to do pretty much what you want to do. With workflows, you can automate pretty much anything. Cons I want workflows to do more things. I would like to be able to group together workflows together, Group/sort lists ETC. Review Source kA kris A. call center manager Telecommunications Used the software for: 2+ years ### "V Tiger" February 6, 2018 5.0 n/a Pros Helpful and knowledgeable , The staff there always helps and is very professional. I have some issues sometimes with overall knowledge of Vtiger, they help. Cons Language Barrier; loud background noise; sometimes the staff is not as knowledgeable as one would think they should be. Review Source HM Heather M. Director Events Services Used the software for: 2+ years ### "Great, cost effective product " April 20, 2019 4.0 Pros We can customise it easily. Great value. Cons Hard to talk to customer services sometimes Review Source GM Gabriele M. Impiegato Financial Services Used the software for: 1-2 years ### "Un buon prodotto CRM" November 15, 2021 4.0 Pros Buona piattaforma CRM, espone funzionalità interessanti per la gestione dei dati aziendali (ad esempio Gestione dei Ticket e rendicontazione degli stessi, fatturazione etc) Cons L'interfaccia è completa e accattivante, ma non sempre intuitiva. Review Source VP Vimal P. Director Marketing and Advertising Used the software for: 2+ years ### "My business experience with Vtiger." November 21, 2017 5.0 The customer is exeptional and they are very helpful when you are in a situation. Pros Very organized and easy to manage for my business and my customers. I use the system for my whole business. Cons When the updates are done, there is not enough testing done to insure that everything is functional. Review Source MS Marci S. Client Services Manager Civil Engineering Used the software for: 1-2 years ### "Best Intuitive CRM" April 19, 2019 4.0 Very positive and much better than SalesForce or Deltek. Pros It's very easy and intuitive to use! I am not a computer whiz, and I can navigate this very easily. Cons Creating reports should be easier with really good step-by-step instructions. Review Source Elli Tsailing H. BD Project Manager Internet Used the software for: Less than 6 months ### "flexible and easy to use" July 2, 2016 4.0 Vtiger is quite flexible for a company like us. It can mostly satisfy what our sales team needs for daily operation. However, I am looking forward to the developer to allow self-build module can also use some functions that only linked to original build-in modules. Pros Flexibility and timely response of customer service. Cons some functions can't be separately used for modules that are created by client Review Source CL Cynthia L. Internal Account Administrator Computer & Network Security Used the software for: 1-2 years ### "Account management" April 20, 2019 4.0 It has made account managment easy and it has helped to stay on track with our sales Pros It makes it easy to track and keep following up on opportunities. Cons There are only two currencies, it would be nice to have a variety of currencies. Review Source DS Dean S. National Sales and Marketing Manager Wholesale Used the software for: 1-2 years ### "Vtiger for CLG" April 20, 2019 4.0 It’s a great system that covers most areas and links all departments together. Pros Easy to use and links all departments together. Cons Need be better Intergrated with other third party software. Increase functionality on mobile app. Review Source GL Gilberto L. Business owner Food & Beverages Used the software for: 1-2 years ### "Functional CRM" April 20, 2019 5.0 I made a search and evaluation of some of the most common CRM, vtiger is my choice: price, valie, function, very complete. Pros The easy of use and all the Functionalities. Cons It is not very common. I would like to here more about it. Review Source CO Caitlan O. Account Representative Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Program!" April 19, 2019 5.0 LOVE IT!!! definitely recommended. Pros It is easy to document cases and customer profiles. It is safe to say it is easy to use. Cons Trying to customize my dashboard. This has been a complicated experience. 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