# Vtiger CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vtiger CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/112491/vtiger-CRM --- # Vtiger CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vtiger CRM ## What is Vtiger CRM? Vtiger is an easy to use and customisable CRM leveraged by sales teams in over 300,000 companies to boost business revenue and sales performance. Vtiger adds value at all stages of the sales process from helping you capture & identify top leads, nurture deals via automated email & SMS campaigns, collaborate with teammates, analyse & forecast revenue, streamline meetings, spot deals at risk, manage proposals & quotes, and ultimately win more deals. ## What is Vtiger CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Top alternative Featured Overall rating Based on 336 user reviews Reviews sentiment Positive 88% Neutral 10% Negative 2% Pros & cons Integrated sales process management Responsive and helpful support team Sluggish system response times Starting price $12 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vtiger CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vtiger.com&name=Vtiger CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vtiger CRM 4.3 (336) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $12 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (334) Ease Of Use 4.0 (18,101) Value For Money 4.5 (275) Value For Money 4.0 (12,790) Customer Service 4.2 (285) Customer Service 4.1 (14,022) ## Vtiger CRM alternatives [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) ## Pros and Cons Integrated sales process management 91% positive reviews out of 43 Most reviewers indicate sales management enables streamlined workflows, automation, and collaboration across sales, marketing, and support. Dipak S Devloper, 2 - 10 employees. "It has enabled us to streamline our customer service and sales processes, creating a more efficient workflow." Sluggish system response times 80% negative reviews out of 25 Most users report performance and speed issues, including slow loading, delayed responses, and time-consuming navigation. Responsive and helpful support team 90% positive reviews out of 40 Most reviewers report customer support is accessible, knowledgeable, and resolves issues promptly through various channels. Comprehensive client activity tracking 92% positive reviews out of 24 Most reviewers describe client tracking as effective for monitoring interactions, project progress, and opportunity follow-ups. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Lead Management 4.3 (31) 54.84% of 31 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contact Management 4.3 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 3.8 (21) 47.62% of 21 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Contact Database 4.8 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Reporting/Analytics 4.0 (15) 40.00% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Interaction Tracking 3.9 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Vtiger CRM 83 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Capture contact information by scanning a physical item and having the system automatically extract data from the scan Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage contact details and communication with clients Provides a channel for team members to share media files, communicate, and work together Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Intended to be used by insurers Caters to sales teams Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Predict future data based on historical data sets Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Define, track, and/or automate sales activities and sales processes Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (325) 4.2 Based on 325 reviews ## Pricing Value for money 4.5 (275) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112491/vtiger-CRM/pricing/) One Pilot $0.00 It includes: - Autoresponders - Campaign Reports - Comments Sections - Document Management - Email Integration - Idle Alerts - Listing and Segments - One View - Profile Scoring One Growth $12.00 Per User,Per Month It includes: - Autoresponders - Internal Team Collaboration - Document Management - Email Integration - Campaign Reports - Listing and Segments - One View - Multi Pipelines One Professional $30.00 Per User,Per Month It includes: - Agent Level Business Hours - Customizable Reports - Internal Team Collaboration - Invoice Generation - Lead Scoring - Least Loaded Ticket Assignment - Live Chat - Multi Pipelines - Profile Scoring - Purchase Order Management - Sales Insight - Sales Order - Social Ticketing - Vendor Management One Enterprise $42.00 Per User,Per Month It includes: - Agent Level Business Hours - Customizable Reports - Internal Team Collaboration - Internal Ticketing System - Internal Tickets - Invoice Generation - Lead Scoring - Least Loaded Ticket Assignment - Live Chat - Multi Pipelines - Profile Scoring - Purchase Order Management - Sales Insight - Sales Order - Social Ticketing - Vendor Management - Work Order Management Value for money 4.5 (275) 4.5 Based on 275 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (285) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (285) 4.2 Based on 285 reviews ## User reviews Overall rating 4.3 Based on 336 reviews Filter by rating 5(157) 4(140) 3(32) 2(5) 1(2) Mentioned topic Sorted by most recent AU Anonymous User developer Computer Software ### "About Vtiger CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes Pros Vtiger CRM is a good user friendly and afforadable price Cons Vtiger CRM have integration limitations and some performence issues Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) comparetively Vtiger CRM have good performance and solving complex problems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Roberto N. COO Information Technology and Services ### "Un alleato efficace per la gestione clienti" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 28, 2024 Vtiger CRM è versatile e intuitivo, ottimo per integrare vendite e assistenza. Qualche complessità nella configurazione, ma esperienza complessiva positiva. Pros Vtiger CRM integra vendite, marketing e assistenza in un'unica piattaforma. Facile da usare, personalizzabile e accessibile da qualsiasi dispositivo grazie al cloud. Cons Alcune funzionalità avanzate di Vtiger CRM possono risultare complesse da configurare. La versione gratuita ha limitazioni significative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Moises R. Founder and CEO Management Consulting ### "Una muy buena opción para una pequeña empresa." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 August 25, 2024 Genial, la mejor opción sin duda para que una pequeña empresa pueda llevar toda la estructura y organización. Pros Su facilidad de uso, configuración y adaptabilidad a diferentes modelos de trabajo. Cons Bueno hasta el momento me ayudado con lo que he necesitado. Y ya que estoy usando la versión gratuita obviamente estoy un poco limitado, sin embargo, creo que dentro de pronto voy a necesitar mejorar la suscripción Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Vtiger CRM Por su versión gratuita que me permite gestionar con pocos usuarios hasta 3000 registros. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nathan M. Director Internet ### "Versatile and scalable " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 3, 2024 Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger. Pros The ability to customise the CRM to your business requirements. Cons Connecting modules together can be tricky for beginners. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Vtiger CRM Price a lot more affordable and scalability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IM Ismael M. Sales Executive Business Supplies and Equipment ### "Vtiger CRM is a Game Changer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 29, 2024 Pros Vtiger has been a game changer for us especially the sales team. it has various features that makes sales and marketing more profitable and its very enjoyable to work with. The best feature in Vtiger is the sales automation and emails marketing options. We are able to conduct sales online with ease which makes us reach more customers which increases productivity. This too is also very affordable which reduces marketing cost on other avenues. The ability to install this tool in our phones is also an advantage for us. We work from anywhere with this app which leads to higher yields. Cons frankly the software has worked wonders for us. We cant dare rate this tool below 8/10. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Oracle Cloud CX](https://www.capterra.com/p/212274/Oracle-Cloud-CX/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HM Hanane M. Freelance Marketing and Advertising ### "The great app" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 30, 2024 A very wonderful experience and still like you Pros For ease of use .It offers a range of features for smaller companies Cons A very good application in which there are no downsides Switched from [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) It is considered a powerful resource with a set of features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kamal Dyne N. Developper Full-Stack Computer Software ### "Multilangues des tutos" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 20, 2023 Je suis un francophone et pour avoir parcouru le logiciel il dispose de nombreuses fonctionnalité qui sont très recherché mais la non disponibilité de tutoriels dans ma langue c'est a dire le français n'a pas été d'une grande aide. Pros Vtiger est l'un des grands CRM avec de multiples outils de gestion qui favorisent grandement la gestion et le suivi. Et ces outils sont accompagnés de multiples tuto sur leur chaine Youtube. Cons Cependant ces tutos qui sont reservés aux utilisateurs de diverses langues ne sont disponibles qu'en anglais et favorisant ainsi une unique langue. Que ferons les francophones desireux d'utiliser ? Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Baudelaire A. Specialiste informatique Accounting ### "Une application Formidable et populaire" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 19, 2023 Pros Elle permet de gérer la relation clientèle qui offre des fonctionnalités telles que la gestion des contacts, des leads, des opportunités, des campagnes marketing Cons le manque de flexibilité dans la personnalisation de l'interface utilisateur, des fonctionnalités complexes ou difficiles pour les nouveaux utilisateurs, des bugs occasionnels et des performances parfois lentes Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) [Instagram](https://www.capterra.com/p/210721/Instagram/) [YouTube](https://www.capterra.com/p/237905/YouTube/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GK Gerald K. CEO Computer & Network Security ### "Good System, but free version is hardly to handle" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 October 31, 2023 Lead Management, CRM, project management with effort/expenses-tracking Pros Basic features are all here - also in the standard edition. But you have to buy many addons to get this working (e.g. pdf-Export) for daily work. Also the interest in the community edition seems not to be that high from Vtiger. Difficult to get free know how, also with extensive research. Cons Gui looks somewhat outdated and is not intuitive. Translations are there, but of bad quality. Upgrade is difficult for non-techies. Reasons for choosing Vtiger CRM it was free in the community edition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Business development executive Human Resources ### "A insight full review on vtiger an unmastered crm Vtiger" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 June 7, 2023 Vtiger CRM is a halfbaked crm with less of useful features and more of unwanted features . A semi done CRM in total . Pros The bulk database holding capacity and simple system of a funnel which has a good flow of data and upgradation . Cons The page open loop which takes too much of time to load is consuming too much of time . Homepage is too backward and needs a lot of improvement . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/112491/vtiger-CRM/reviews/) Popular comparisons [Salesforce Sales Cloud vs Vtiger CRM](https://www.capterra.com/compare/61368-112491/Salesforce-vs-vtiger-CRM)[HubSpot CRM vs Vtiger CRM](https://www.capterra.com/compare/112491-152373/vtiger-CRM-vs-HubSpot-CRM)[Zoho CRM vs Vtiger CRM](https://www.capterra.com/compare/112491-155928/vtiger-CRM-vs-Zoho-CRM)[Dynamics 365 vs Vtiger CRM](https://www.capterra.com/compare/112491-157279/vtiger-CRM-vs-Dynamics-365)[Bigin by Zoho CRM vs Vtiger CRM](https://www.capterra.com/compare/112491-204998/vtiger-CRM-vs-Bigin-by-Zoho-CRM)[EngageBay CRM vs Vtiger CRM](https://www.capterra.com/compare/112491-178819/vtiger-CRM-vs-EngageBay-Marketing)[Kylas Sales CRM vs Vtiger CRM](https://www.capterra.com/compare/112491-210630/vtiger-CRM-vs-Kylas)[Pipedrive vs Vtiger CRM](https://www.capterra.com/compare/112491-132666/vtiger-CRM-vs-Pipedrive)[ActiveCampaign vs Vtiger CRM](https://www.capterra.com/compare/79367-112491/ActiveCampaign-vs-vtiger-CRM)[eWay-CRM vs Vtiger CRM](https://www.capterra.com/compare/112491-152769/vtiger-CRM-vs-eWay-CRM) [Odoo vs Vtiger CRM](https://www.capterra.com/compare/112491-135618/vtiger-CRM-vs-Odoo)[Ploomes CRM vs Vtiger CRM](https://www.capterra.com/compare/112491-207290/vtiger-CRM-vs-Ploomes)[Nutshell vs Vtiger CRM](https://www.capterra.com/compare/112491-144340/vtiger-CRM-vs-Nutshell)[Brevo vs Vtiger CRM](https://www.capterra.com/compare/112491-132996/vtiger-CRM-vs-brevo)[Claritysoft CRM vs Vtiger CRM](https://www.capterra.com/compare/112491-123868/vtiger-CRM-vs-Claritysoft-CRM)[Mailchimp vs Vtiger CRM](https://www.capterra.com/compare/110228-112491/MailChimp-vs-vtiger-CRM)[Act! vs Vtiger CRM](https://www.capterra.com/compare/112491-175860/vtiger-CRM-vs-Act)[Bitrix24 vs Vtiger CRM](https://www.capterra.com/compare/112491-113540/vtiger-CRM-vs-Bitrix24)[Meritto vs Vtiger CRM](https://www.capterra.com/compare/112491-250169/vtiger-CRM-vs-Comprehensive-Admission-Suite)[Freshsales vs Vtiger CRM](https://www.capterra.com/compare/112491-155563/vtiger-CRM-vs-Freshsales)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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