# Page 3 | Vtiger CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Vtiger CRM the right CRM solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112491/vtiger-CRM/reviews --- Vtiger CRM 4.3 (336) [View alternatives](https://www.capterra.com/p/112491/vtiger-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Vtiger CRM ## Showing most helpful reviews Showing 51-75 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZK Zandre K. Tier 2 Network Support Engineer Telecommunications Used the software for: 2+ years ### "Continued: VTiger" January 21, 2021 5.0 This is a follow up review on the very first Capterra review I did. VTiger is the foundation of my workflow; my Network Operations Center runs tracking and case management entirely off the VTiger platform. Overall experience is great, I have fully accustomed myself to the software and do not have any problems with it. Pros Case/ticket tracking and administration on VTiger is extremely useful. VTiger has a fantastic reporting system with a wide variety of charts that can be used to display statistics. Case referencing is near flawless when combined with email responses/notifications. Cons Only down part to VTiger is that it has to do some system/cloud backup on a daily basis wherein the system completely locks up and you are unable to do anything. The site becomes unreachable for about 20 minutes and restores thereafter. Review Source Álvaro M. Freelance Marketing and Advertising Used the software for: I used a free trial ### "Interesante opción, mejorable en el punto de la gestión de ventas" April 26, 2023 3.0 Buena experiencia en general, si bien existen otras opciones más completas en el sector y con muchas más opciones eficientes Pros Muchas opciones de personalización y unas métricas realmente buenas Cons No me termina de convencer para la gestión y el seguimiento de las ventas Review Source EB Eric B. Manager Construction Used the software for: 6-12 months ### "Great customer support and really good value" November 29, 2017 4.0 Pros Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM. Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it’s also easily the best value. API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available. Document storage is great in VT – super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management. Cons Not many - The mandatory 2 column format for every page is a bit limiting, this can make the layout of data a clumsy. Most of the cons are overcome by working it through with VT – ring them, if they can’t fix it then they will give you a ‘ work around’. Review Source SM Sander M. product development manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Great value for money, great customization options" October 25, 2019 4.0 We realised a big added value but for some issues the development time takes quite long. Pros The modularity. You can mix and match modules as you see fit. You can build a great variety of workflows for different teams to work together on a centralized, highly customized build. Cons There is a lot of freedom on pretty much everything, except from some vital funcitonalities missing from some modules and some modules contain 'standard' settings that you cant work around. Two examples, the Mailroom module can only update some types of records. It can create contacts but can not update contacts. The quote module for instance can only work once your inventory is in vTIger. It doesn't allow you much customization. Alternatives considered [Salesflare](https://www.capterra.com/p/149522/Salesflare/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Vtiger CRM Peer recommendation, versatility, low cost, wide range of options Review Source RB Richard B. Owner Internet Used the software for: 2+ years ### "One of the best!" December 3, 2020 5.0 We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect! Pros \- Easy to configure - Easy to modify - Easy to use - Easy to adapt to your need - Complete software Cons \- The email template could be more complete with more design Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) SugarCRM was realy good but too slow and hard to modify and adapt to our needs. Review Source Flor C. Software Developer Computer Software Used the software for: 6-12 months ### "Increasing business productivity with Vtiger CRM" March 15, 2023 4.0 In general I am satisfied with this software since it fulfills its functions according to a low subscription price and even its free version is very useful. Pros One of its main advantages is the price, which compared to its CRM peers is relatively lower. It is also a complete tool that allows you to do simple things like managing customers to marketing automation. Cons A disadvantage that can be improved in the medium term is the technical support, which at times is not fast or does not solve the problem. Review Source Jose A G. Sales Representative Used the software for: 1-2 years ### "CLoud based CRM for Everyone with some hints and tweaks" April 30, 2018 4.0 sales planing and automation, from leads development, sales process, post sales, support, help desk for internal and external customer, projects, case studies, and renewals. collaboration across the teams from support, finance, quoting, purchases and approvals. Pros Easy to use environment GUI Easy integration with 3rd party apps for email, calendar, contacts, telephones Always improving products on the cloud version Collaboration with ease workflows across the whole sales process, including post sales Cons sometimes it freezes after every update there could be a hiccup sometimes sync settings and integrations got lost invasive notifications annoying sounds change of buttons placement tend to confuse after you get used to it Review Source Rosangela R. Quotes & AR Specialist Computer Software Used the software for: 1-2 years ### "Everything where it belongs" April 25, 2019 5.0 I've never worked with CRM before working with vtiger, I found it very easy to use and very friendly. It really helps me have everything under control and in time to fulfill our team and customer needs. Pros I like how everything is organized and separated. Each module is set out to improve your productivity. The search bar is great, I love the way it shows me the results, I'm pretty sure that if I don't have any result, it's not on vtiger! The customization of reports allows me to follow up with opportunities. I really enjoy working with vtiger. Cons I wish I could move columns according to what I'd like to see when performing a search. Sometimes when filling a field it takes too long to save. Other than that, it's awesome. Review Source Hemant A. International Sales ( Business Development Manager) Photography Used the software for: 2+ years ### "Good to manage Client's queries and Sales" April 19, 2019 4.0 Pros The customized dashboard is really good to keep track of every thing. Love the report generation tools, where I can pull the team's record and their performance easily. Scheduled email is what I liked the most in the software, I can send the email at the convenience of the customer. Overall a very good tool for keeping track, getting notification of the tasks, and this really helps team to grow. Cons There is a lack in the system between 11:30 pm IST to 12:00 pm IST. It doesn't support grammerly well. Review Source Elizabeth K. Operations Support Financial Services Used the software for: 2+ years ### "Easy to use and does almost everything I need" February 28, 2018 4.0 Trackability and accountability within my company is the biggest benefit. And ease of use for non technical users. Pros Ease of use, storage capacity, privacy, application add ons and customer service. Allowing the different roles within my company certain accessibility parameters, but does have limitations. Cons Separate modules don't easily connect for systemic workflows. Customer service. Amount needed to spend to get extra storage and flexibility for workflows. Accessibility to block groups of users from doing certain things. Review Source RG Robert G. Founder & CEO Financial Services Used the software for: 2+ years ### "VTiger is awesome." April 26, 2019 3.0 We are using VTiger of course for helping customers with support cases; however, where VTiger \*really\* shines is in the sales department for our business development department. Making easy appointment links for individuals and groups, flexible email and SMS campaigns, live chat support, etc. for a low price per user...VTiger is pretty excellent. We first chose VTiger because it was based off the open source Sugar CRM and we love having the option to move off VTiger to our own hosted solution when the corporation requires this. Overall, we are all extremely happy with the 5+ year relationship we've had with VTiger. Pros For the price, it is definitely the best CRM around. Cons Even though the team fixes bugs quickly and responds to support requests quickly, their software updates noticeably break other features as they continually improve the website. This can be a bit annoying at times. Other than that, the uptime is excellent and our whole organization uses VTiger as much as possible. Review Source Luiggi Piero F. Support After Sales Engineer Business Supplies and Equipment Used the software for: 2+ years ### "The best CRM " April 19, 2019 5.0 Wellington, first we integrate thecompany. Now, salers can know what products we have in our storage. The Sales Assisntant can create quites easily. The After Sales Support Área, can manage the visits todo our customers when they have to install, repair, training some of our products. The owners can now how much the Sales Area are selling monthly. Logistic can manage better the storage. Pros With Vtiger I can integrate all the company. Logistic, Sales, After Sales support, customers Cons Nothing. All Is perfect. I don't have anuncio problem with this CRM Review Source CL Christopher L. IT support manager Information Technology and Services Used the software for: 2+ years ### "Solid CRM" October 9, 2019 5.0 My overall experience has been very positive. In the years I have been using it I have only needed to reach out to support a few times and I was promptly assisted and my issues were always resolved. Most of the time they were just training questions. Pros Vtiger is feature rich. Reporting is great especially when you can build your own custom metrics to report on. Cons Kind of a steep learning curve but once you get it down its awesome. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Vtiger CRM More flexibility and better reporting. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Needed better reporting Review Source PP PAOLO P. Software development Industrial Automation Used the software for: 1-2 years ### "Easy, Customizable, Always present to help you" October 9, 2019 5.0 The possibility of using a smartphone app has solved several problems especially when you are out of the office Pros We have been using VTiger for over a year, with the passage of time it has become a very useful tool as well as easy to use already in the first use. We appreciate the possibility of modifying and creating new modules to support those present to strengthen the traceability of information to the sales department that would not have only management software. The sales department is able to keep its customer portfolio active with simplicity and to propose new solutions or opportunities during the bidding process by using the possibility of sending offers directly from VTiger. Cons Some missing features in the marketing module like the ability to manage multiple mailing lists in a single Marketing list Review Source VR Verified Reviewer Account manager Consumer Services Used the software for: 6-12 months ### "One solution to simplify your work "Vtiger"" April 19, 2019 5.0 From the time our company has purchased Vtiger, interacting with clients has become very easy, we can pull up the reports of our client from when he started using our product and what is the graph of his continued business with us. We can even keep the track of clients not placing an order with us. We can even keep a track of how often we call our clients to better our services and we can also come to know the trending complaints which are getting our business affected by pulling up the reports from the Vtiger which is a very good option. Pros One of the best option is the "SLA clock" which keeps on reminding you that we haven't acknoledged the query of the customer and this helps a lot in getting a prompt response and it shows how company is willing that our clients get the resolution with in no time and they can work with us swiftly. Cons This software should even come up with the soft-phone facility which can display the client detail on the screen whenever they call. Which will reduce the time for finding up the detail of client and get straight to the track and help them with the best possible option rather than waiting the first 3 minutes of the call in pulling up what was are the order placed by the client and what was his las email to us. Review Source Baudelaire A. Specialiste informatique Accounting Used the software for: 6-12 months ### "Une application Formidable et populaire" November 19, 2023 5.0 Pros Elle permet de gérer la relation clientèle qui offre des fonctionnalités telles que la gestion des contacts, des leads, des opportunités, des campagnes marketing Cons le manque de flexibilité dans la personnalisation de l'interface utilisateur, des fonctionnalités complexes ou difficiles pour les nouveaux utilisateurs, des bugs occasionnels et des performances parfois lentes Review Source JH Juerg H. Sales Manager Computer Software Used the software for: 6-12 months ### "Best for money" October 9, 2019 5.0 We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions. Pros \- functionality - customizability - stability Cons \- often many clicks to the destination - many open windows - restricts clarity Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[cobra CRM](https://www.capterra.com/p/188635/cobra-CRM/) Reason for choosing Vtiger CRM \- best price and performance ratio - rapid implementation - simple user guidance - little user training necessary - variety of functions Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[cobra CRM](https://www.capterra.com/p/188635/cobra-CRM/) We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions. Review Source William F. Chief Operating Officer Computer & Network Security Used the software for: 2+ years ### "A good baseline CRM with capability to add advanced funtionality" August 21, 2018 4.0 We used vTiger CRM for some of our call center solutions to collect customer information and integrate with the dialer systems. Pros It is a solid basic CRM. It provides all of the essentials for capturing customer data and sending it off the the next step in the sales cycle. Cons The system is rigid, so making changes to match your internal workflow may not be super easy to accomplish. Also, integrating a payment solution may be more work than necessary. Review Source UJ Ulan J. Channel Manager Information Technology and Services Used the software for: 1-2 years ### "Easy, smart and time saving" April 19, 2019 5.0 My general experience has been good. As a on the road accounts manager, I needed something that could work with me on the road, cutting out late night pipeline updates. It removed the way our company reported; We usually had separate excel sheets and paper trails to update management on pipeline and sales, this removed late night spreadsheet updates and calculations and I can spend more time with the family. Pros I am a Channel Manager or accounts manager, with that being said, my job requires me to be on the road, seeing customers, following up on opportunities and just Managing general pipeline sales. I really do appreciate the Vtiger Mobile application. I can easily update my opportunities - "on the go". It is easy to use: Easy to track and update my opportunities with the simple user interface. It makes my life much easier Cons As we are based in South Africa Our connectivity and more specifically international connectivity is slow. Sometimes the loading of any function in the browser takes very long. Sometimes longer than others. Review Source Luis Ernesto S. Analista de Proceso Aviation & Aerospace Used the software for: 2+ years ### "My Experience with CRM Vtiger" April 29, 2019 4.0 Overall experience is good, i the CRM in my bussines and helps to the follow, and track the oportunity, with the wrkflow the agents keep informed about yours oportunities. Pros the easy implementation and personalization, I can create my own workflow and create my own fields, this is very important for my bussines. Cons the poor support we have a open source version and in Ecuador don't exist people who know about this software Review Source AB Anissa B. Marketing Manager Internet Used the software for: 2+ years ### "CRM pour entreprise PME" November 26, 2022 3.0 Une bonne expérience générale pour la gestion des contacts Pros La gestion simplifiée de tous nos contacts dans un seul outils : prospects, contacts m, affaires... Cons Le manque de flexibilité des fonctionnalités Review Source VR Verified Reviewer Territory Manager Business Supplies and Equipment Used the software for: 2+ years ### "Excellent and Easy to use CRM Portal" April 22, 2019 5.0 Overall the objective of using VTiger is getting fulfilled. No more forgetting about the opportunities as a Sales Person. You can keep track of all your client data. Reporting formats also give a huge insight into the data that helps faster decision making Pros Simple to use with all the features that enable me to track, update any record pertaining to client, organization and its opportunities We have automated the quote requisition to our design team from VTiger itself The dashboard gives great insight into the overall summary of my opportunities Cons Sometimes the linking of the documents from G-Suite or uploading the same becomes time-consuming since there is a word title limit. Our files have huge names and cannot cut down on the word limit. This is a drawback that I would like to highlight Review Source CK Calum K. It Manager Marketing and Advertising Used the software for: 2+ years ### "Perfect Solution" January 13, 2023 5.0 Pros We use the free self install edition and have great integration with 3rd party adding which allow us to get our invoices and documents signed digitally. Cons There were some small bugs we had to fix ourselves relating to email attachments. Review Source Paulo R. Gerente Comercial (Ingeniero de Ventas en Telecomunicaciones) Information Technology and Services Used the software for: 2+ years ### "Easy to use and customizable" October 9, 2019 5.0 I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter. Pros Its really easy to use and there are many options to customize the user experience Cons As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited Reason for choosing Vtiger CRM I prefer vTiger cause is cost-effective and really easy to configure and use. Review Source Ignacio V. Business Development Manager Computer & Network Security Used the software for: 2+ years ### "Our CRM on my own terms!" July 24, 2019 4.0 Pros Easy to use and configure. We use vTiger for about three years, hosted in our own cloud and works very well. We connected with 3CX and Google Apps to have a central place to manage the communications with our customers. Cons the documentation of free version, may be it's a little outdated, but with a little of luck, you can achieve whatever you need. Review Source Similar Products Featured ## Related categories [Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.