# Page 6 | Ticket Tailor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Ticket Tailor the right Ticketing solution for you? Explore 551 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112510/Ticket-Tailor/reviews --- Ticket Tailor 4.9 (551) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Ticket Tailor ## Showing most helpful reviews Showing 126-150 of 551 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use pB patricia B. Owner Restaurants Used the software for: Less than 6 months ### "Excellent and Easy " May 3, 2024 5.0 Wonderful experience dealing with them would use them again Pros Easy to deal with and no difficulty at all in transferring ticket money Cons There was nothing that I liked least about them Review Source WC William C. Box Office Manager Performing Arts Used the software for: Less than 6 months ### "New user couldn't be more impressed" July 21, 2022 5.0 I am a new recruit to Ticket Tailor but, so far, I couldn’t be more impressed. They will save us an estimated $2,000 per production compared to our previous service. You can set your tickets up to accept a donation on top of the ticket fee to bring in more revenue. With our previous service, moving a ticket from one performance to another was complicated and frustrating. With Ticket Tailor, a few clicks and the ticket is moved and the buyer is notified. To add ticket buyers to MailChimp, we had to run a report, export it to Excel, and import it to MailChimp. I’m using a Zap on Ticket Tailor that automatically and immediately adds the buyer to a MailChimp audience each time a ticket is sold. Very easy to set up right on the Ticket Tailor site. And Customer Support!!! Unlike virtually every other company support in the world, you can pull a Ticket Tailor agent into chat in under FIVE MINUTES! If that wasn’t enough, they understand the question… AND have an intelligent answer. I have yet to have an agent tell me to hold on for “a couple minutes” while they search their manual or ask someone else. And they’re available 24x7! This service is a fantasy come true. Pros Cost and ease of use. Amazing customer service. Cons A couple features don't work as I'd like, but there is an acceptable workaround Reason for choosing Ticket Tailor Cost, features, ease of use Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product for Event Ticket Sales" September 30, 2019 5.0 I have been using this after I migrated off of Event Brite due to the high fees. I am more than pleased with the transition. I have lowered my expenses by thousands of dollars per year and as a small business owner this has been huge! It does not do everything that some of the bigger players but I did not need most of the tools. Pros For the cost, it does almost everything I need. I run multiple events at a time and the configuration across the events is great. Great integration into my website. Extremely easy to use. Cons 1\. Need more email and customer outreach tools in the software. 2. Would like to sell additional add ons with pictures and options (not really deep on functionality at this time). 3. Reporting is super weak! Reason for choosing Ticket Tailor When I was selecting the software I setup a sample event across multiple platforms. Ticket Tailor matched most of my requirements and was easier to use and more flexible for me than the other platforms. I also wanted to pick something that I think was going to be around for awhile but not pay the huge costs of some of the largest players. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Cost Review Source Damian S. Director Events Services Used the software for: 2+ years ### "Wouldn't consider anything else" July 25, 2022 5.0 Pros The best and very affordable online ticketing platform. Highly recommended Cons A bit more customisation on questions would be ideal but doesn't detract from a great product. Review Source NP Nicole P. Event organiser Fund-Raising Used the software for: 2+ years ### "Easy to use and amazing customer service " September 14, 2021 5.0 Extremely positive Pros Everything really easy to use and makes ticket entry a breeze Cons To put more information on the holding page before people buy the tickets Reason for choosing Ticket Tailor Originally cheapest and the having used it once it was too good not to use again but are still very competitive especially for a charity like us Review Source EW Edward W. Booking Agent Music Used the software for: 1-2 years ### "For the independent musicians" June 13, 2019 4.0 Overall, very pleased with the software and no major qualms other than the ticket customization. Very low learning curve, quick money deposits, relatively inexpensive fees and can always reach out to their team if needed. Pros I really like the ease of use and how simple it is to setup a store front for tickets. Super quick set up time and very accessible to manage and make quick edits if needed Cons I dislike the fact that we cannot customize the look of our tickets and rather are stuck with the default 'QR' coded squares that are the printable 'tickets'. We would like to see something that allows us to be creative with the presentation of our tickets and make them feel like actual concert tickets Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) EventBrite was far too expensive for the independent musician. And then they slap you with some random fees in an email saying that you have to pay this or your account will be deleted Review Source LW Lisa W. Owner Retail Used the software for: 2+ years ### "The BEST OPTION for event ticketing and management" June 29, 2022 5.0 Ticket Tailor has allowed us to sell event tickets to a wider audience and to keep our ticket prices low enough to allow many people to be able to afford to purchase tickets. Their fee schedule is very reasonable and free events are offered free of ticketing fees. They have been very responsive to any and all questions about navigation and I am extremely happy that I found them. Pros The Ticket Tailor company strives to provide a cost-effective way to manage events. Any "free" or charitable event is at no cost to the organizer! That alone speaks to their commitment to helping non-profits and businesses of all sizes to be able to utilize this platform. Customer service is top-notch! They are not only responsive but they follow up just in case. We are a small business and we try our best to manage event expenses so that we can offer more compensation to our performers. Ticket Tailor has a fee schedule that has allowed us to accomplish this. Cons I would like to be able to manually add tickets that were sold outside of the TIcket Tailor platform and do so without a fee. (I understand why I can't, but it would be nice.) Reason for choosing Ticket Tailor Initially, the cost was the main reason. But now, I will add that customer service, ease of use, and Ticket Tailor's concert and actions towards the environment are all reasons I am happy to have chosen them. Review Source BS Brodie S. Project Manager Design Used the software for: 1-2 years ### "Couldn't ask for more." January 27, 2021 5.0 It's just fantastic. It's so easy and the fact that they waived all fees for online events during the pandemic shows that they really are looking out for the customer. Pros It's incredibly easy to use. I have a good amount of experience with different online services and TicketTailor has such an easy to use interface. I have been able to delegate a lot of work to my team with minimal training. Cons Sometimes the chat box can be a little big and intrusive but it doesn't really matter because 9 times out 10 it's really useful information that pops up. Alternatives considered [TicketSource](https://www.capterra.com/p/134828/TicketSource/)[VeryConnect](https://www.capterra.com/p/149825/VeryConnect/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Ticketbud](https://www.capterra.com/p/125237/Ticketbud/) Reason for choosing Ticket Tailor Price, functionality, look and feel. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Price and functionality. Review Source GS Gareth S. Marketing and Event Manager Music Used the software for: 2+ years ### "Ticket Tailor are an extremely stable online management system for selling event tickets" February 25, 2018 5.0 Selling and monitoring of event ticket sales can be managed through your website and social media sites and becomes fully automated. It gives you an online booking office and enables the booking procedure UX to be easy to complete and payment can be secure through systems like PayPal. It automatically sends the customer the e-ticket and records their information for you to access at any time, along with sales data that can be invaluable for marketing and setting up other events. You only pay per event or within a selected number of events depending on your payment plan. You pay monthly for the period of sales you want and can stop it at any time. Pros Their system can be used as stand-alone and/or integrates fully with your website and social media customer touch points. Set up of your own box office is relatively easy, but it easier still if you spend time writing all or marketing information and promotional pictures before you log in. Then have everything ready to copy and paste and upload the images. However, you can save your event pages as drafts to return to later, or update at any time. You can set up different methods of payment to suit your requirements and can design the interface to match your brand. Once set up your box office becomes fully automated, so you can check in to your dash board as frequently or infrequently as you wish and check sales and data as you wish. They have an app you can download to your smartphone to be used for checking in, which saves on buying or hiring in barcode scanners and gives great data and feedback on attendance for future events. Cons As a small event's organiser, there is not a lot we dislike. The only modification I would like to see is to the monthly payment plan. It jumps from one event payment plan to 5 events. Maybe they could introduce a 2 - 3 event plan? Review Source vC valerie C. Head of Fundraising & Comms Non-Profit Organization Management Used the software for: 2+ years ### "Ticket Tailor" November 13, 2019 5.0 We have been using Ticket tailor for several years and found it to effectively meet our needs as we can increase or decrease the amount of events we are paying for, it is easy to change your payment plan. There is also the option to resend tickets, cancel orders etc. Pros Straight forward to use and good reporting options. Allows you to set the transaction fee and ticket price. Not extortionate for the vendor. Cons The buytickets. link wording isn't always appropriate as we offer free events, although there is a join the guestlist option this isn't on the main link. Reason for choosing Ticket Tailor Simplest reporting system I could find. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Too expensive for the vendor. Review Source Lauren C. Test Analyst Used the software for: Less than 6 months ### "Extremely easy to use and wonderful customer service" March 26, 2018 5.0 As a first-time charity event with a very small budget, the cost effectiveness of using Ticket Tailor as opposed to other sites meant that more of the money raised went to charity! Pros This is the first time I've run an event and I did a lot of research into ticket selling sites in order to figure out the most suitable site. I had a lot of questions as event ticketing was new to me and out of all the sites I emailed, Ticket Tailor provided the fastest and most comprehensive answers to all my queries. They made me feel very confident about setting up my box office and when the tickets went live they dealt with queries I had immediately (both queries turned out to be user errors!). This is such an easy website to use and very intuitive. The Ticket Tailor Help Centre is also very good and most answers you can find in their FAQs. The integration with Stripe meant that is was very easy to take payments for the event. It was also very quick and easy to refund payments if necessary. I also liked how the confirmation emails could be edited easily and details specific to the event and links to other websites could be added to it. Overall, they made my first experience of selling tickets very straight-forward and enjoyable. Cons There is nothing I can fault about ticket tailor but I was unable to combine selling tickets for my event with the ticket purchasers ability to book preferred time slots which was important to the smooth running of my event. Review Source Domingo Antonio A. University average technician Entertainment Used the software for: I used a free trial ### "The best ticketing platform for events of any size" June 26, 2023 5.0 I was impressed with the ease and agility with which I was able to set up my event and start selling tickets in a matter of minutes. Pros From the moment I signed up, I was able to set up my event and start selling tickets in a matter of minutes. The process of creating my locker was very easy and I was able to customize it with my own logo and colors, giving it a professional look and consistency with my brand. Cons I would like the platform to have more integration options with other tools and services. While there is the ability to integrate with some popular apps, I wish there were more options available so I could connect this platform with all my usual marketing and event management tools. Review Source GH Gemma H. Network Manager Mental Health Care Used the software for: Less than 6 months ### "Excellent ticketing platform for free events" March 11, 2024 5.0 Pros We have found Ticket Tailor very easy to use and the site is user friendly. Things are kept simple and the support staff are very helpful. Cons Not being able to link an event directly to Zoom or Teams Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) They started charging for free ticket processing. As a charity with very simple ticketing requirements this was off-putting. Review Source ML Matthew L. Events Executive Non-Profit Organization Management Used the software for: 6-12 months ### "Nice interface! Super easy to use!" December 16, 2020 5.0 Excellent! They are responsive and answer your queries in a fast and timely manner. Their pricing is also competitive and makes it an excellent platform for events which do not require a too complex set-up. Pros The UI of the platform is very nice and super user friendly. Love that it is able to do a broadcast of important announcements to our ticket buyers and that it is able to have many nifty functions which are built-in which allows me to customise the forms according to what I want or need. It's an excellent product! A lot of thought has been put into it to make it both versatile and user friendly. Cons Auto-Cancellations of Tickets. As we are handling large possible cancellations every week, it would be great if for free tickets the ticket buyers are able to cancel their tickets on their own accord so as to provide administrative ease. It will also be good if they could include an auto-email generator for 3 day reminders, 1 day before event reminders which are automatically sent out/ common template which we could just tap on. Sort of like how they have set up their confirmation email being able to have global/ event specific. Reason for choosing Ticket Tailor Interface was simple and visually pleasing. Some other platforms are a bit more dated in their designs and are not as aesthetically pleasing when seen on the phone or on the browser. Review Source AB Adam B. Owner Arts and Crafts Used the software for: 1-2 years ### "A Perfect Product for Paint and Wine Nights" October 9, 2019 5.0 My overall experience has been great with TicketTailer. I can easily track and manage my events and clients. I enjoy the ease of use of the product, quick customer service feedback and open and transparent payments. Pros TicketTailer is very easy to use for not only the administrator but also for the clients. The payment integrations give many options for client payment and also the mailchimp integration makes it simple to track and communicate with your clients. I also like the feature of being able to use it for in-store sales as well. TicketTailer software allows me to quickly and easily manage my ticket sales and keep track of events. Cons With the last update the quick 'Create Order' button was buried inside of each event making it more clicks just to create new orders manually. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Eventzilla](https://www.capterra.com/p/117828/Eventzilla/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Ticket Tailor I chose TicketTailer for the simple Price per month instead of per transaction/client/event. Ease of use and modernity of its product offering. It Ticked all of my boxes and seemed to be in tune with what a client wants from their product. Review Source Faye C. Owner Wine and Spirits Used the software for: 6-12 months ### "Fantastic Ticketing platform " December 16, 2020 5.0 Very positive. Credit to them also for making tickets for online events free for many months this year. Pros I love the ease of use with this platform. Very easy to set up and integrate Cons I've had some problems with payment issues on my CC due to Stripe where a debit of 2 cents is left and then my account has been blocked because that amount couldn't be taken off my card but they have been quickly resolved by customer service. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) costs, control over data Review Source Steven Tai N. CEO Insurance Used the software for: 6-12 months ### "Great service" November 12, 2019 5.0 Great experience Pros Price is very affordable A lot of features Cons More payment options. For example, money can go directly to my bank account rather than through Stripe or PayPal Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Ticket Tailor Cheaper, more features Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite is super expensive Review Source JC Jen C. Fundraising Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use and cost-effective ticketing solution" December 8, 2021 5.0 In researching ticketing platforms when our previous supplier was closing down, Ticket Tailor was the best option for us and met most, if not all, of our requirements at a very reasonable cost per ticket. Customer support has been great with quick and helpful responses to any queries. Pros Ticket Tailor was very easy to set up and is easy to use from a seller and buyer perspective. The charity discount is very welcomed, as is the low cost per booking and lack of monthly fees. Compared to other platforms the functionality is great for the cost. Cons There are only a couple of specific functions Ticket Tailor hasn't been able to offer but there are workarounds: transferring orders to different events (currently involves cancelling a booking, creating a new booking and applying the payment to the new booking) and the ability to edit/add custom information to invoices (e.g. purchase order numbers) which we have to do outside Ticket Tailor. Review Source VR Verified Reviewer Manager Computer Software Used the software for: 1-2 years ### "Solid Ticket Tool" August 12, 2021 5.0 Pros I love the support. They've been so quick and helpful whenever needed. The tool and ticket embed widget have worked flawlessly for us. When we had to cancel an event, the portal made it easy to issue refunds. Cons There aren't native integrations but rather these are through Zapier. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Review Source VV Viral V. Mr Entertainment Used the software for: 2+ years ### "simple intuitive and easy to manage" August 27, 2019 5.0 Pros the dashboard give you all the information you need in one place! creating and maintaining the events is easy, the features to generate operator tickets, reissuing, cancelling, voiding , refunding tickets is a breeze. very good plans available for all size of events Cons honestly nothing to dislike, the one thing i would like improved (selfishly) is that if for a plan we have the ability to create 5 events when at the event itself if we have to scan tickets for multiple events we need to switch between events and it causes some issues with queuing. if we can merge the number of tickets allowed under 5 events into 1 event it might be better suited. Review Source AK Antoine K. Gestion de clientele Accounting Used the software for: 1-2 years ### "une bonne application" November 21, 2023 4.0 Pros cette application permet l'enregistrement Cons pas de défaut selon nous dans la société Review Source SD Stewart D. Commercial Dir. Hospitality Used the software for: 2+ years ### "Highly Recommend Ticket Tailor" October 27, 2019 4.0 It has been a very positive experience with Ticket Tailor Pros The software set-up and ease of use in setting up events and getting it out to the public along with the efficient support service of the team. Cons The least, difficult but I have been arranging events that are held in 5\* hotels and provide an option for the guests attending the events an opportunity to book hotel rooms for overnight stays. So the problem is the platform doesn't allow you to develop a "booking for rooms" structure very easily. If you have event seen a rooms booking there are several room options and then whether you will be a single, double or triple occupancy - then there is the number of days with check-in and check-out options that you have to choose. This has been difficult with the existing platform but I have overcome it xomewhat.... Reason for choosing Ticket Tailor Many different reasons led to the selection of Ticket Tailor. At the time, price, ease of use and no commissions on each transactions but a tiered fixed monthly fee. Review Source jC john C. President Marketing and Advertising Used the software for: 2+ years ### "Very Happy With Ticket Tailor" October 23, 2019 4.0 Very good customer service. Quick responses and follow up is rare in our experience and Ticket Tailor never fails to deliver quality support for us. Pros We use ticket tailor daily and it has worked very well for our needs. Steady product improvements and a strong base of features has made the platform ideal for the type of events we execute. Cons We wish we had more ability to customize the ticket ordering process. We would like to be able to program some logic when configuring the box office. For example, some basic if-then controls would allow us to truly customize things to suit all our ticket selling needs. Reason for choosing Ticket Tailor Features & pricing. Review Source Bethan E. Business owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use with fantastic customer support" December 8, 2021 5.0 Pros Straightforward & 'clean'. They keep introducing new features based on listening to users. Customer support is second to none. Having control over how to take payments. Super-reasonable pricing. Cons A few more specific features would be great although I see the potential for them to be introduced as they grow. That's honestly the worst thing, I'm a big fan! Review Source CW Craig W. Secretary Fund-Raising Used the software for: Less than 6 months ### "Feature packed, easy to use & great for charities" September 9, 2021 5.0 The learning curve was not steep at all. Within an hour I had my first test event created. The knowledge base is easy to navigate. The support team via the chat bot are very responsive, with all questions answered to my satisfaction within a matter of minutes. Furthermore, their discount for charities is to be applauded as every little saving on expense means more to distribute to local charitable causes. Pros Key features I like - Mutliple ticket types and groups - Numerous branding options - Customisation of the ticket checkout process and tickets themselves - Ability to use HTML for event description - Promo codes - Option to ask for a voluntary donation during the ticket purchase - Management of ticket refunds Cons \- Whilst they support the venue location being a set of geo co-ordinates, this would be better as a separate input (i.e. you can choose either postcode or geo co-ordinates as the venue address basis, rather than entering the geo co-ordinates into the venue name - as you then lose the ability to name the venue place) - The HTML editor could be improved to support either external, internal or inline CSS Alternatives considered [Tito](https://www.capterra.com/p/151532/Tito-Event-Ticketing/)[Billetto](https://www.capterra.com/p/235319/Billetto/)[TicketSource](https://www.capterra.com/p/134828/TicketSource/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Ticket Tailor Primary reasons - Clear pricing - Configuration features and simplicity - Charities discount - No commitment Review Source