Data Age Business Systems

PawnMaster


3.5 / 5
12 reviews

Who Uses This Software?

pawn shops, gun shops, gold dealers, cell phone repair shops


Average Ratings

12 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Data Age Business Systems
  • www.dataage.com/
  • Founded 1988
  • United States

About PawnMaster

PawnMaster is the industry-leading software that can take your pawnshop to the next level. Our software has been built using nearly 30 years of feedback from Pawn Brokers like you. We make it simple were your one-stop-shop for getting everything you need to reduce your costs and maximize cash flow.


PawnMaster Features

  • Accounting
  • Cash Drawer Management
  • Check Advance
  • Check Cashing
  • eCommerce
  • Inventory Management
  • Jewelry Management
  • Loan Management
  • Payment Tracking
  • Point of Sale (POS)
  • Police Reporting
  • Price / Margin Management
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management

PawnMaster Reviews Recently Reviewed!


not user friendly

Feb 17, 2018
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

Comments: all I wanted was a free Godex jewelry label printer as compensation for 6 months of trouble and financial loss. I felt I was done wrong by being pushed around, the printer would have made me feel appreciated as a new customer. Everyone, keep a eye out for my youtube video about all my system's problems.

Pros: customer service talks with great respect and courtesy. The reports are very useful and specific to certain info. Thats all I have for Pros.

Cons: Im surprised my mouse has not wore out. It is increadable how many clicks you have to make in order to do something. It takes me 10 clicks of the mouse just to upload to the DOJ. Log in log out is a pain when you have to find something in the system.I had 6 months of issues in the beginning. I went through every upper level tech. Lost a few amount trying to get the settings right. I asked multiple times for a free printer as compensation, and they said that couldn't be done. Whenever they fix a problem, you have to watch that they didn't accidentally change things. One time they fixed my system, later on that day I noticed the ticket writing fee was lower.The data transfer came with a lot of bugs. One time, I had 4 people working on a problem and the final outcome was an "ANOMALY", no one knew what happened. Callbacks are 50/50, many times I had to call them back and see what was going on. My account manager doesn't always respond to my emails, not that he responds late, he just doesn't respond at all. Unless your computer is dead in the water, good luck on an immediate callback. I put in a request for a small fix, tech called, the line was disconnected. Waited for an immediate callback and nothing. Today is Saturday, I will have to wait another few days before I call back. This happened before, I gave up and called after 2 days of waiting. I hate it when they give me the run around from tech to tech. If the first tech doesn't know, he passes it off to someone else. Then I have to start all over explaining what the problem is. I went through 4 techs one day, all scratching their heads. In the end, I had all four together on the phone trying to figure out what was wrong. That is when I had the "ANOMALY."

Best decision I ever made for my #goldenballs! Don't waste $ trying to polish any other old system.

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Support ... I knew when I first saw the software it is what I wanted my little shop to have but I didn't think I was big enough nor could I afford it. Now I know I should have started with PawnMaster because my business would be more than just a little shop with big dreams. Over 28 years with trying to get three different systems to run my business and keep me competitive was a waste of money. Had I purchased PawnMaster this old girl wouldn't be trying to learn new tricks but at least the trick is easy to use and the spotters (Customer Support) can handle my flips. Every week we implement a new Feature or Functionality that put us one step closer to moving ahead of not just the pawn competition but the retailers too. Quality- I haven't had a single issue with the software and they even worked with me to help it work on some of my old equipment. Ease of Use -- Each of us has a different learning curve but their Customer Support helped me set up the system with the features I needed for my business. This means that my employees weren't flying blind trying to figure out how things worked and if they had a question Customer Support was right there. Value for Money- Put a price on being more efficient, put a price on customer retention and incentives with the rewards program and many other Features. Looking forward to expanding and growing my revenue and business with the Quality Support system of PawnMaster and the DataAge team!

Cons: I have to be here to run it, LOL, just kidding. I haven't found a real down side yet. I am thankful the sales representative didn't give up on me even after over a year of calling. I am thankful they helped me find options and funding to get the system and make it work for me. The downside has been my stubbornness at not accepting that the change would save and make me money. The thing I like "least" about this software is that some people reading this will still not be convinced that my #goldenballs aren't just trying to con them.

Overall: Increased productivity and employee efficiency, customer retention, continued business revenue and growth, peace of mind being able to access customer support. Going home an hour earlier at night because I'm not stuck doing paperwork that the system now keeps me compliant on. BTW this survey doesn't list my Industry. I am a PawnBroker so I'm not just Retail, I'm not just a Lending or Financial Institution, I'm not just Firearms or Jewelry, I'm not just.... I have the biggest #goldenballs and my industry sports three of them because our history is rich and listed in scrolls before Christ. My class, My Industry, is Pawn Broker.

Vendor Response

by Data Age Business Systems on August 04, 2017

Jeni-Lei -- Thank you for the wonderful review. I've loved getting to know you through the course of your onboarding. You never fail to make me laugh so don't be a stranger! I hope you can make that trip down to see your BFF soon and of course, fit us in here at Data Age too. :)

PawnMaster/Data Age

Sep 28, 2016
2/5
Overall

2.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The Software is fine. it works fine. You can probably find better Pawn Software on the market and you can probably find worse. The customer service is very bad.

Cons: I have used PawnMaster for 8 years and the tech support is absolutely horrible as is there customer service and it has consistently stayed that way. Last Problem....We have called 4 times trying to get an update over the last month, they never called back. Finally talked to someone 3 days ago about the update. Told him I was paying once my credit card cycled and he said okay. No worries. Call tech support and they will give you the update. We call. They don't return the call. Today we try again. They tell me I have until a certain day to pay the bill, Oct 5th. Today is Sept 28th and they won't give updates until I pay the bill. The bill was not late. This is the first I have been told of that, by anyone at data age. Very Frustrating. This is not the only time we have had trouble with their customer service. The product is okay, I am sure there is better software on the market and probably worse software as well. What makes me not recommend the company is the customer service.

Recommendations to other buyers: There are a lot of companies out there who value business. Money is too hard to come by in this day and age. Choose a company that will appreciate your business. Choose a company that will appreciate you as a customer. If you sign up with data age/pawnmaster you will be stuck with them, like I am. You will have to deal with below average customer service and people that don't value you as customer.

Great over all, helps organize inventory, and money.

Aug 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Allows us to view past sales with each . View edit and change things and keeps full records. of everything done. Such as if we edit a price because it not in season , and then bring it back up while in season, you can see the history of the price changes.

Cons: if i am doing something and i click wrong thing, i hate having to long in each time to do something, like to back up and then send police report to leads online, i have to log in back up, then log in again to do report, then log in again to send police report. wish i can do multiple things from one log in.

Vendor Response

by Data Age Business Systems on September 01, 2017

Mike, Thank you for the great review!

Must have for any pawn shop

Feb 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have using pawn master sobe the early 90s, the customer support is top notch and it's easy to learn/teach. It provides excellent inventory control as well as keeping track of pawns. Adjustable rate tables and access to forms. The reports allow you a comprehensive view of what's working and what's not. I can't imagine using anything else.

Pros: Ease of use and gentle learning curve

Cons: The only cons would be nitpicking and are easily worked around (cost may be a factor for small shops)

We have been using Pawnaster for 2.5 years now and could not be where we are today without it!

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and PMs outstanding customer service. PM is always ready and able to help us with any questions we may have

Cons: Some parts are a little not intuitive. These are few and far between, just a small few areas........

Vendor Response

by Data Age Business Systems on September 01, 2017

Thank you for the wonderful review, Roger! We are so thankful for our savvy customers like you. If you ever get stuck on something, our team is always here for you!

Top notch customer service! Always available immediately to help!

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of navigation through the system. New employees figure the system out without any problems.

Cons: small hiccups on occasion , they are always fixed immediately. Mainly the issue i have is selling firearms is different when it is a sale or a layaway

Vendor Response

by Data Age Business Systems on August 04, 2017

Thanks, Nancy for your kind words! We love having A Pawn USA as a customer. Can't wait for our next visit!

I paid for a product that I never got! And worsed is they never refunded me either

May 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: What software I paid for a product that I never got! And worse is they never refunded me either. The demo on u tube is all great but they promised so much and never delivered anything.

Cons: I didn't receive the software even after paying and never receiving a refund.

Vendor Response

by Data Age Business Systems on May 29, 2018

First, we apologize you felt you did not receive the products and services you expected, as PawnMaster prides ourselves on providing exceptional customer experiences in 50 United States and 30 countries. After doing some research into your account, it appears our development team spent time with you to ensure your software was set up to meet regulations in South Africa. Based on our documentation, they were still waiting on some information from you to complete your setup. We would love to continue to work with you, should you like to do so in the future. Our team would be happy to revisit your account and do their best to pick up where it was left off.

Overall good experience. From Len to the rest of the team, response is great.

Aug 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ability to track our inventory better and overall tighten up the ship in regards to our business. Bar code price labels really spruce up our professional image. Scanning DL's in saves tons of time in identify and logging in customers.

Cons: Has frozen up a couple times so far which causes us to have to close out the program and re-open it. Drop down menus don't always take selection first time. Windows 10 updates disrupt camera and printer drivers.

Overall: See previous comments. Better overall understanding of our business.

Vendor Response

by Data Age Business Systems on September 01, 2017

Thank you for the review, Shawn! We look forward to many years of success together.

Reporting in on the Reports!

Feb 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The Reports are very useful and necessary for maintenance and monitoring store performance. There are options included in this software that are so much more advanced than TOPS and other software I have used in the past. Integration with text messaging and eBay posting is very useful! Whenever I need help or have an issue, the tech support remotes into our terminals and helps out.

Cons: Every once in a great while, there was a glitch where an item was rung up twice or something similar. After a call to Data Age, they were able to resolve it very quickly over the phone, though.

Recommendations to other buyers: Use the recommended hardware, scanner, and fingerprint reader. It makes setup a lot easier!

Awesome

Sep 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall would definitely recommend to anyone in need of this kind of software.

Pros: easy to use, fast software, does not take forever in load time, updated frequently so it's true to inventory

Service Issues

Jan 02, 2014
1/5
Overall

1 / 5
Ease of Use

2.5 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: The product seemed convenient and easy to use at the time of purchase. However, after years of use, it has been less so.

Cons: The price point is 3 to 6 times higher than anything else on the market, and they do not return our phone calls.

Recommendations to other buyers: Find another provider; they are horrible at service. There is no training provided, and they cost 3x more than anyone else.