--- title: "ServiceTonic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceTonic Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/112516/ServiceTonic/" page_type: "product" language: "en" --- # ServiceTonic Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceTonic ## What is ServiceTonic? ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. ## What is ServiceTonic used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €20 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceTonic?[Manage this product listing](https://www.g2.com/products/servicetonic-helpdesk-tool/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceTonic 4.6 (8) VS. [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €20 Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (8) Ease Of Use 4.3 (3,616) Value For Money 4.7 (7) Value For Money 4.2 (2,670) Customer Service 4.5 (8) Customer Service 4.3 (2,778) ## ServiceTonic alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112516/ServiceTonic/alternatives/) ## FAQs about ServiceTonic Overview ### What company size and specific industries is ServiceTonic built for? ServiceTonic is designed for small and medium-sized enterprises, as well as enterprise departments, that need to automate IT and non-IT support services. The product suits organizations seeking service management tools for internal support operations rather than a specific industry sector. Features and Usability ### What are the key features of ServiceTonic? ServiceTonic offers service request management, case management, and help desk management, along with workflow automation and approval process control. It also includes IT asset tracking, CMDB, access controls/permissions, audit trail, analytics, real-time reporting, and multichannel support such as email, live chat, SMS messaging, and phone call handling. Integrations ### Which third-party tools and platforms does ServiceTonic integrate with? ServiceTonic integrates with DoneTonic. Getting Started and Support ### What training and onboarding options does ServiceTonic offer? ServiceTonic provides live online training, webinars, documentation, and videos. Live online sessions and webinars support guided learning, while documentation and videos give teams written and visual reference materials for self-paced setup and feature review. Getting Started and Support ### What customer support options does ServiceTonic offer? ServiceTonic provides email/help desk, a knowledge base, phone support, and chat. Without reviewer feedback in the catalog, support quality cannot be assessed here, so the available channels are the only confirmed details. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) ServiceTonic supports all three of the features reviewers rate most highly: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues through resolution, and keep teams updated as changes happen, allowing teams to respond faster and maintain consistent service quality. Ticket Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Data Import/Export 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications Reporting/Analytics 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support ServiceTonic 184 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Benchmarking: Compare key metrics for the business against prominent players in the industry - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Caller ID: Identify the number and contact information of a caller before answering the phone - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Automation: Facilitate the ongoing and automatic deployment of settings or systems. - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Contract/License Management: Track, store, and access client contracts or licenses - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Visualization: Graphical representation of data - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - For Insurance Industry: Intended to be used by insurers - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Historical Reporting: Information, data and reports that are being tracked over time - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - IT Risk Management: Manage risks related to IT systems - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - License Management: Track and organize the number of licenses available to the organization - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Live Chat: Ability to chat online in real time - Localization Automation: Adapt content to display differently based on viewer location - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Issues: Set an issue to repeat - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Voice Mail: Computer-based system that allows users to send and receive voice messages - Website Integration: Seamlessly integrates with 3rd party websites - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.7 (7) Free Trial Basic €20.00 Per Month Value for money 4.7 (7) 4.7 Based on 7 reviews ## Integrations [ DoneTonic](https://www.capterra.com/p/10011767/DoneTonic/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 4.6 Based on 8 reviews Filter by rating 5(5) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JC JUAN CARLOS L. CIO Grupo Miquel y Costas Paper & Forest Products ### "CONTROL DE TRABAJOS IT" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 15, 2026 En la gestión de respuestas se incluye información innecesaria para el usuario, lo que dificulta la correcta comprensión del ticket. Pros La comunicación vía correo electrónico hace que la gestión por parte de los usuarios sea más sencilla, lo que la adaptación de la organización ha sido simple. Cons LA GESTION DE RESPUESTAS. ENVIAN DEMASIADA INFO AL USUARIO, QUE NO TIENE NADA QUE VER CON EL TICKET. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing ServiceTonic Facilidad de implantación y visión en cuadro de mandos simple pero efectiva. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2026 Muchas gracias por la reseña. En cuanto a las respuestas, indicar que las notificaciones por correo electrónico son totalmente configurables mediante plantillas html, por lo que se puede determinar tanto el contenido como el formato a utilizar. Lo comentamos con nuestro departamento de soporte para que les apoye en la configuración. MM Mario M. Director de Sistemas Business Supplies and Equipment ### "ServiceTonic combina Service Desk, Ticketing, Procesos y Gestión de Activos con facilidad de configuración y buen soporte por parte del fabricante. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 19, 2026 Utilizamos ServiceTonic en TI y en Customer Service. Nos ayuda en nuestro día a día con procesos automatizados y facilitándonos un acceso rápido a toda la información mediante informes y cuadros de mando. La experiencia es satisfactoria y el equipo de ServiceTonic siempre está ahí para apoyar en cualquier necesidad. Pros ServiceTonic nos permite gestionar el Soporte TI y la Atención al Cliente con una única solución. Además, lo tenemos integrado con nuestro Entra ID. Cons Algunos informes hemos tenido que pedir ayuda a ServiceTonic para configurarlos, pero su respuesta ha sido rápida Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Brayan V. Product Analyst Financial Services ### "Excelente solución multicanal con funcionalidades y módulos clave para llevar una buena operación, orientada a las mejores prácticas ITIL." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 5, 2026 ServiceTonic ha sido hasta el momento un elemento clave en nuestra operación on-going respecto al soporte y atención (Contact Center) a nuestros clientes. Nos ha permitido llevar el registro completo de lo reportado por los clientes, a través del soporte de 1er, 2do y 3er nivel, logrando tener un control y organización total (100%) del flujo end to end. Pros La gran facilidad de su uso y lo amigable que es ante los equipos de trabajo que la utilizan, asimismo destacaría el soporte del equipo de ServiceTonic, que ha sido clave para el éxito del proyecto. Cons La configuración de la herramienta en cuanto la personalización avanzada para su adaptación en la operación, requiere de gran apoyo del equipo técnico, sin embargo, la atención de dicho equipo ha sido efectiva. Alternatives considered [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) [SysAid](https://www.capterra.com/p/107225/SysAid/) [ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) [Proactivanet](https://www.capterra.com/p/227552/Proactivanet/) Reasons for choosing ServiceTonic Por las funcionalidades, rapidez de implementación y Precio Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel Augusto L. Jefe de Soporte y Experiencia TI Leisure, Travel & Tourism ### "ServiceTonic: Una excelente solución ESM para digitalizar el soporte y procesos de múltiples áreas de la empresa." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2026 Empezamos a utilizar ServiceTonic en el área de TI y lo hemos ido expandiendo de forma natural a otros departamentos que necesitaban digitalizar sus servicios y procesos de soporte. Al principio el equipo de ServiceTonic nos apoyó mucho en el arranque, pero actualmente somos completamente autónomos, aunque si puntualmente requerimos de soporte, ServiceTonic nos responde rápido. Pros La gran ventaja de ServiceTonic para nosotros es que con una única aplicación nos automatizar el servicio y soporte en múltiples ámbitos como TI, RRHH, Compras, Calidad y Comercial. Cons Lo que no nos ajustado es las limitantes que se tiene en la personalización del sitio web y algunos limitantes en el diseño. Teniendo un excelente diseño actualmente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chove G. IT Manager - Customer Support Information Technology and Services ### "ServiceTonic – Un gran aliado para la Atención al Cliente y la Gestión TI. Muy configurable, orientado a la productividad y satisfacción del usuario." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 La experiencia es muy satisfactoria. Es una herramienta crítica para el día a día de nuestra organización tanto en ámbito de Atención al Cliente como de Soporte Interno de TI. Nos permite un alto nivel de integración con otras herramientas corporativas facilitando la automatización de procesos adaptada a nuestros flujos de trabajo. Pros Flexibilidad y facilidad de configuración. Llevamos más de 10 años con ServiceTonic y siempre que hay una nueva necesidad encontramos la forma de automatizarla con ServiceTonic. Cons Por decir algo, la documentación a veces no es todo lo precisa que debería, pero el soporte prestado por ServiceTonic lo compensa. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Adelardo C. IT Manager Primary/Secondary Education ### "ServiceTonic es una buena solución ITSM que además se puede utilizar en otros ámbitos de gestión como los Servicios Generales." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 20, 2026 Empezamos a utilizar ServiceTonic en el ámbito de la Gestión TI para prestar soporte y mantener el inventario de los activos, posteriormente hemos ampliado su uso a la gestión de los mantenimientos de nuestros centros educativos para tareas correctivas y preventivas. La aplicación siempre nos ha dado buen resultado y el soporte recibido por ServiceTonic ha sido excelente. Pros ServiceTonic es fácil, pero potente. Se adapta perfectamente a nuestro entorno distribuido de soporte con múltiples centros, cada uno con su Entra ID. Cons Alguna vez no hemos aprovechado alguna de las funcionalidades por desconocimiento, pero la verdad es que se nos ha adaptado siempre bien a nuestras necesidades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David G. Responsable Pharmaceuticals ### "Servicetonic - imprescindible para el Customer Service. Experiencia muy sencilla y altamente productiva." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2025 La experiencia con Servicetonic es altamente satisfactoria. Es una herramienta crucial para aumentar la productividad de cualquier departamento donde se implante, permitiendo en todo momento adaptarse a los flujos de trabajo e implementar los cambios necesarios de forma inmediata. El trabajo de Customer Service pasa a ser altamente eficiente, ordenado y rápido. Permite procesar un alto volumen de trabajo con muy pocos recursos. A nivel de control opertaivo, tiene multitud de informes predefinidos y permite generar los propios informes 100% adaptados a las necesidades de cada usuario. Pros Servicetonic tiene diversas ventajas: - El servicio web no requiere instalación y las funcionalidades son completas. Es accesible desde cualquier dispositivo. - Total personalización y adaptación a los flujos de trabajo de la empresa. - Autogestión y autopersonalización para tener máxima eficiencia. - Es muy sencillo de utilizar. Cons Nada en especial, Servicetonic realmente tiene un valor enorme para la organización. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Domenec G. Founder ### "ServiceTonic Software for IT Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 November 18, 2014 The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.