iRez Systems

Rezware XP7

4 / 5 7 reviews


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4,700.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • iRez Systems
  • www.rezware.com
  • Founded 1992
  • United States

About Rezware XP7

iRez Systems has developed a reservations system that is openly definable and customizable to match your unique and specific business needs. Rezware has easy to use state of the art features developed with industry standard tools, for a variety of platforms ranging from multi-user Windows based computers, to internet, and enterprise based reservations capabilities. System features include reservations, check-ins, ticketing, POS inventory, e-payments, CRM, marketing, accounting, and more.


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Rezware XP7 Features

  • Attendee Management
  • Badge Management
  • Catering Management
  • Client / Customer Management
  • Conferences / Seminars
  • Conventions
  • Exhibit / Vendor Management
  • Guest List Management
  • Lead Retrieval
  • Meetings
  • Registration Management
  • Room Block Management
  • Social Promotion
  • Space / Room Setup
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Trade Shows
  • Travel Management
  • Weddings / Parties
  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Rezware XP7 Reviews

RezWare is a good basic Tour Package Management System

Apr 11, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The base package is easy to understand, allows for quite a bit of self-managed customization and the RezWare staff has been very helpful in training us how to get the most out of the system. The RezWeb Online module was easy to implement and the RezWeb programmers did a good job integrating with our web site graphics.

Cons: Our biggest challenge has been our own learning curve in understanding the impact of some of the custom programming changes we have requested of RezWare. We would have been better off to learn the system first and then decide what we wanted changed.

Overall: My recommendation is that you first map your current requirements against the RezWare system. You need to understand what drives the data for your management reports and how the data flows through the system. Once you fully understand the core competency of Rezware, identify any potential custom modification requirements. Be sure and allocate enough time for testing before you need to go live with any changes.

Tour Reservation & Food Sales System

Mar 12, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Rezware is an affordable system that was able to be customized to meet our unique needs. When doing our research, it was the only system that allowed for this customization while having a base to start from that understands our business type. The system we were looking for had to accomodate reservations for two types of daily tours running on an hourly basis. We were also able to incorporate our food and drink sales into the system which was a requirement. The reporting gives us various ways to look at our data which we found has been a real need. And, while the system took a while for everyone to get comfortable with, we now find that it is quite easy to use. There are lots of shortcuts and helpful tools within it as well. And, having the training mode that uses real data is another very useful tool. Finally, the people at Rezware have been very responsive to our questions and providing support whenever needed.

Cons: Due to the customization of our system, the implementation took longer than anticipated. And, we have run into some glitches that probably wouldn't have happened if we used the system as is. But, the technology and customer support team at Rezware went above and beyond to remedy any situations that occured. There is not enough written documentation on the system so we had to develop our own reference manual. Our training sessions and calls with Rezware have always been helpful and has allowed us to map out how to use the system for our needs.

Overall: Rezware is a solid system that we expect to be using for a long time. And, we look forward to growing into the system more by using the additional features that are available. The customization has been essential to the requirements of our business. And, the support on the system has been very responsive and understanding of our needs.

Quite Flexible

Feb 23, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The system accurately displays reports, is quick to navigate and once you've been at it a while it really becomes second nature. The support staff is quick to respond to queries and explaining the "brain" behind the system so you know why things work as they do.

Cons: Some small system hangups with printing at times. Sometimes it takes a little longer than desired to get changes made but then again our system is pretty specialized considering its initial design.

Overall: The system is good and it works. We have a very specialized version as we use it for racing reservations and keeping count of gift certificates, strange discounts, laps, guests and programs and they've been able to make it work well for us.

General Manager and Marketing Director

Feb 18, 2010
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: I can easily export my reports to the forest service, and we can change all the data on our end.

Cons: Sometimes it takes several days for our changes to take place.

Overall: It has worked well for us and helped our company to grow.

Great Service!

Feb 11, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to learn and easy to use. The numerous pricing and flight scheduling options make our reservation system efficient and precise. Should I ever need help, friendly tech support is always available.

Cons: It would be easier to organize the flight codes if it were possible to remove the ones we no longer use.

Overall: We have always been happy with the customer service.

Great experiance

Feb 11, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: RezWare has outstanding customer service, showed great attention to every detail important to our business. Worked with us after business hours, promptly answer questions on weekends. Very professional and knowledgeable during our on- site training.

Cons: We didn't use RezWare sooner!

Overall: I recommend Rezware's Tours and Events solution to streamline daily operations, and enjoy a substantial profit increase with its booking on line capability.

Manager

Feb 11, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Have been very happy overall. We are still in a training mode but everyone has been most helpful.

Cons: Not to a point where I have any yet.

Overall: Definetly would recommend for any similar business.