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iRez Systems has developed a reservations system that is openly definable and customizable to match your unique and specific business needs. Rezware has easy to use state of the art features developed with industry standard tools, for a variety of platforms ranging from multi-user Windows based computers, to internet, and enterprise based reservations capabilities. System features include reservations, check-ins, ticketing, POS inventory, e-payments, CRM, marketing, accounting, and more.
Provider
iRez Systems
Located In
United States
Foundation
1992
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Support
Chat, 24/7 (Live rep)
Content Source: Rezware XP7
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Rezware XP7 Reviews
"Tour Reservation & Food Sales System"
Overall: Rezware is a solid system that we expect to be using for a long time. And, we look forward to growing into the system more by using the additional features that are available. The customization has been essential to the requirements of our business. And, the support on the system has been very responsive and understanding of our needs.
Pros: Rezware is an affordable system that was able to be customized to meet our unique needs. When doing our research, it was the only system that allowed for this customization while having a base to start from that understands our business type. The system we were looking for had to accomodate reservations for two types of daily tours running on an hourly basis. We were also able to incorporate our food and drink sales into the system which was a requirement. The reporting gives us various ways to look at our data which we found has been a real need. And, while the system took a while for everyone to get comfortable with, we now find that it is quite easy to use. There are lots of shortcuts and helpful tools within it as well. And, having the training mode that uses real data is another very useful tool. Finally, the people at Rezware have been very responsive to our questions and providing support whenever needed.
Cons: Due to the customization of our system, the implementation took longer than anticipated. And, we have run into some glitches that probably wouldn't have happened if we used the system as is. But, the technology and customer support team at Rezware went above and beyond to remedy any situations that occured. There is not enough written documentation on the system so we had to develop our own reference manual. Our training sessions and calls with Rezware have always been helpful and has allowed us to map out how to use the system for our needs.
"RezWare is a good basic Tour Package Management System"
Overall: My recommendation is that you first map your current requirements against the RezWare system. You need to understand what drives the data for your management reports and how the data flows through the system. Once you fully understand the core competency of Rezware, identify any potential custom modification requirements. Be sure and allocate enough time for testing before you need to go live with any changes.
Pros: The base package is easy to understand, allows for quite a bit of self-managed customization and the RezWare staff has been very helpful in training us how to get the most out of the system. The RezWeb Online module was easy to implement and the RezWeb programmers did a good job integrating with our web site graphics.
Cons: Our biggest challenge has been our own learning curve in understanding the impact of some of the custom programming changes we have requested of RezWare. We would have been better off to learn the system first and then decide what we wanted changed.
"Quite Flexible"
Overall: The system is good and it works. We have a very specialized version as we use it for racing reservations and keeping count of gift certificates, strange discounts, laps, guests and programs and they've been able to make it work well for us.
Pros: The system accurately displays reports, is quick to navigate and once you've been at it a while it really becomes second nature. The support staff is quick to respond to queries and explaining the "brain" behind the system so you know why things work as they do.
Cons: Some small system hangups with printing at times. Sometimes it takes a little longer than desired to get changes made but then again our system is pretty specialized considering its initial design.
"Great experiance"
Overall: I recommend Rezware's Tours and Events solution to streamline daily operations, and enjoy a substantial profit increase with its booking on line capability.
Pros: RezWare has outstanding customer service, showed great attention to every detail important to our business. Worked with us after business hours, promptly answer questions on weekends. Very professional and knowledgeable during our on- site training.
Cons: We didn't use RezWare sooner!
"Great Service!"
Overall: We have always been happy with the customer service.
Pros: Easy to learn and easy to use. The numerous pricing and flight scheduling options make our reservation system efficient and precise. Should I ever need help, friendly tech support is always available.
Cons: It would be easier to organize the flight codes if it were possible to remove the ones we no longer use.
