--- title: "Booking Tool Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Booking Tool Software - reviews, pricing plans, popular comparisons to other Transportation Dispatch products and more." source_url: "https://www.capterra.com/p/112689/The-Booking-Tool/" page_type: "product" language: "en" --- # Booking Tool Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Booking Tool ## What is Booking Tool? Our cloud-based software solution is designed for the transportation industry, offering comprehensive management tools for both private (limousines) and shared (shuttles/charter buses) fleets. The platform enables limousine and shuttle operators to efficiently manage online quotes, bookings, reservations, dispatching, scheduling, invoicing, real-time GPS tracking, text messaging, payment processing and more—all from an intuitive dashboard. Easily manage airport transfers, hourly rentals, and point-to-point rides with flexible pricing options, including fixed, hourly, or distance-based rates. Ideal for shuttle and charter bus services, this module supports per-seat booking with safeguards against overbooking. Operators can create multiple routes, automate ticketing, and generate manifests effortlessly. All systems come with shared mobile apps. Additionally, operators have the option to request a fully customized mobile app tailored to their branding. ## What is Booking Tool used for? [Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $99 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Booking Tool alternatives Highest Rated [Truckbase](https://www.capterra.com/p/10002334/Truckbase/) [4.8 (78)](https://www.capterra.com/p/10002334/Truckbase/reviews/) Starting price $490.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002334/Truckbase/) [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131389/Elite-EXTRA/) [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [4.5 (1,033)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [View all alternatives](https://www.capterra.com/p/112689/The-Booking-Tool/alternatives/) ## FAQs about Booking Tool Overview ### Which roles and teams benefit most from Booking Tool? Booking Tool is most used by business owners, executives, and operations teams that manage transportation or service scheduling. Owners and C-suite leaders rely on it for oversight, revenue visibility, and efficiency, while dispatchers, logistics managers, administrative staff, and customer success teams use it to coordinate bookings, route work, and support customers. Answer based on 25 reviews Overview ### What company size and specific industries is Booking Tool built for? Booking Tool is designed for limousine, shuttle, and charter bus companies worldwide, making it a fit for transportation businesses of all sizes that manage passenger bookings and reservations. It is built for operators in these ground transportation sectors rather than general-purpose service companies. Features and Usability ### What are the key features of Booking Tool? Booking Tool offers availability indicator, automated scheduling, booking management, and online booking for reservations. It also includes calendar management, calendar sync, customer database, customer history, and customer mobile app, plus billing and invoicing, payment processing, reporting/analytics, and real-time notifications for scheduling and service tracking. Pricing ### How much does it cost and what fees or limitations are included? Booking Tool starts at $99 per month for the Basic plan with 200 bookings monthly. The Standard plan costs $179 per month for 400 bookings, and Premium is $239 per month for 600 bookings. A free trial is available. The Basic pricing setup is noted as a little tricky, but rate changes are flexible. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does Booking Tool integrate with? Booking Tool integrates with 5 third-party payment and messaging platforms: Clickatell, Square Payments, Stripe, Windcave, and authorize.net. These catalog integrations cover payment processing and customer communication, giving Booking Tool connections to widely used transaction and messaging services. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Booking Tool offer? Booking Tool provides in person training, live online sessions, documentation, and videos to help teams get started. In person training supports direct guidance, live online sessions allow remote instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Booking Tool offer? Booking Tool provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Reviewers describe customer service as fast, friendly, knowledgeable, and helpful, with quick responses to questions and update requests. Some users note the system can be hard to navigate at first, but support guidance resolves issues promptly. Answer based on 7 reviews ## Features AI summary Based on 954 Transportation Dispatch reviews Not all transportation dispatch software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Dispatch Management** (**58%** of reviewers rated this feature as critical) - **Delivery Tracking** (**58%**) - **Billing & Invoicing** (**60%**) Booking Tool includes **Dispatch Management** and **Billing & Invoicing**, giving dispatch teams a way to assign jobs efficiently and manage customer charges in the same system. However, it does not offer **Delivery Tracking**. Instead, it provides other highly rated capabilities, including **Real-Time Monitoring** (**52%**), **Mobile Access** (**58%**), and **GPS** (**53%**), which help businesses stay informed on vehicle activity, support drivers in the field, and improve route visibility, allowing teams to coordinate deliveries and billing with better day-to-day control. Dispatch Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Billing & Invoicing 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices GPS 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Customizable Reports 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Alter the layout and content of reports Scheduling 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Booking Tool 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - Fleet Management: Management of commercial motor vehicles for work-related purposes - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tracking: Track shipments from warehouse to the destination, including drop shipments and multilocation shipping. - Transportation Management: Organize and track the physical movement of goods from one location to another --- Get Advice We can help you find the software with the features you need. Features 4.7 (24) 4.7 Based on 24 reviews ## Pricing Value for money 5.0 (22) Free Trial [View pricing plan details](https://www.capterra.com/p/112689/The-Booking-Tool/pricing/) Basic $99.00 Other,Per Month It includes: - Up to 200 trips per month Standard $179.00 Other,Per Month It includes: - Up to 400 trips per month Premium $239.00 Other,Per Month It includes: - Up to 600 trips per month Value for money 5.0 (22) 5.0 Based on 22 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Clickatell](https://www.capterra.com/p/175976/Clickatell-Touch/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (24) 4.9 Based on 24 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating 5(21) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AB Alex B. President Transportation/Trucking/Railroad ### "Booking Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 Excellent. It covers every possible scenario when booking and arranging reservations. It is recommended. Pros Once it is set-up and rates are in it is almost self-running. I had my daughter do a mock reservation both on the airport and hourly and it went extremely smooth. Cons A t first a little difficult to navigate, however once one explores and speaks with customer service for guidance. it is a great system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 28, 2025 Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team works hard to deliver the best possible service, and it’s wonderful to know we met your expectations. SC Stephen C. Owner Transportation/Trucking/Railroad ### "Great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2025 Great product! Great response time! Overall very pleasant to deal with. Pricing good compared to others Pros \[sensitive content hidden\] is always very responsive to any issues that arise. Via email or text he always solves the problem as quick as possible. Cons No complaints - satisfied from the beginning of our relationship 11years ago. \[sensitive content hidden\] is the best . Very happy Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 7, 2025 Stephen, you have been a great customer, since 2014! Thank you for taking the time to share your experience with Booking Tool! Your feedback means a lot! AL Adam L. Owner Transportation/Trucking/Railroad ### "Booking Tool is a necessity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2025 Pros Organization is key when moving passengers. Without Booking Tool this wouldn't be possible. Thank You to everyone Booking Tool Cons Everything works amazing, No complaints. System always works and if something goes down they're quick to fix said problems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 30, 2025 Thank you Adam for the positive feedback! LM Lucas M. CEO Transportation/Trucking/Railroad ### "100% recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2025 I been using this booking tool for over 3 years and it has change my business completely. works great Cons simplifies my woork,works wonderfull and it easy to use,I like the automatization of my day to day, I recive the reservations I send them to our calendar , I despach it to the drivers, its great Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 12, 2025 Thank you Lucas for your business and positive feedback! We're happy to hear that booking tool has changed your business for the positive. AA Alfredo A. Manager Transportation/Trucking/Railroad ### "Good and friendly app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 10, 2025 As I said is very friendly. Easy to use. Comprensive. Pricing system initial setting is a little tricky. But after setting has many ways to change rates. Like very much the instant quote. Overall is a good and friendly app. Pros Easy and friendly. I like the most the instant quote. No other app is so easy for the customers to get a quote. Cons Missing steps on the driver app. Ergo: on site, customer drop.. So the dispatcher can be advice. The gps system is not so friendly for drivers. They suppose that dispatcher will be traking always. Or the just dont open the app . The fares needs to be set by distance and as is set, but letting the system choose both. So if the city the customer is trying to get a quote is not set. The system will use the distance and calculate the fare by distance. Switched from [Moovs](https://www.capterra.com/p/209139/moovs/) [Limo Anywhere](https://www.capterra.com/p/92380/Limo-Anywhere/) Pricing and easy to use. Maybe when i have more customers I'll switch to another that have complete features integrated. Alternatives considered [Limo Anywhere](https://www.capterra.com/p/92380/Limo-Anywhere/) Reasons for choosing Booking Tool Pricing. I can't afford their pricing and setup change. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 12, 2025 Thank you for your review. We are preparing to release a new version in the coming months, which we anticipate will address many of the concerns you've raised. We continuously strive to enhance our system and greatly value your constructive feedback. JP Jeff P. President and COO Transportation/Trucking/Railroad ### "A Pillar of Our Success for Nearly a Decade" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 As a proud client and dedicated user of Bookingtool for almost eight years, I can confidently say it has been one of the single best investments for our limo company. In a fast-paced industry where reliability and efficiency are paramount, Bookingtool has consistently exceeded our expectations and proven itself to be an indispensable partner in our success. The software itself is exceptional, but the real standout is the team behind it. \[sensitive content hidden\] and his team are absolutely fantastic to work with. Their customer support is second to none. Like all software, an occasional hiccup is to be expected. In the rare event we encounter an issue, we simply send a quick email to \[sensitive content hidden\]. Without fail, he has his team on it immediately, and every single time, the item is resolved. It doesn't matter if it has been a small programming issue or, frankly, user error on our part; they tackle it with speed and professionalism. From a business standpoint, the value is undeniable. \[sensitive content hidden\] rates are spot on, and for the high level of service and the robust features we receive, Bookingtool is an extremely cost-effective tool. The reporting functions are excellent and provide all the critical information we need to analyze our performance and make informed decisions. If there is ever something we can't find or figure out, again, a quick email to \[sensitive content hidden\] is all it takes. Bam! He has either created new tools to meet our needs or personally walks us through the process. Over the years, we have seen Bookingtool make so many improvements and updates, constantly refining what is already a very user-friendly platform. I have looked at other software options on the market, and they simply do not appear to be as intuitive or easy to navigate. We have been extremely happy with our decision to use Bookingtool and will continue to utilize it for our limo company without hesitation. It's a top-tier product backed by a top-tier team. Pros This tool is highly cost-effective and provides a significant return on investment, thanks to its intuitive design and a consistent rollout of modern updates. Cons 10 years with Bookingtool and it has never let us down. Truly no cons, just solid reliability and clear communication. Alternatives considered [Limo Anywhere](https://www.capterra.com/p/92380/Limo-Anywhere/) Reasons for choosing Booking Tool recommendation from another company who had been using them for a couple years at that point Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 12, 2025 Jeff, it has been an absolute pleasure working with you and your team for almost a decade. We truly value your business, support, and the detailed review! SB Stephanie B. CAO, CFO, Co-Founder Transportation/Trucking/Railroad ### "Wonderful booking system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2025 It has been nothing but amazing, and no matter what I need help for, whether a small bug in the system, or asking about potential changes, I always feel heard and don't get stuck waiting days for a reponse. Pros I love how responsive support is and how they are always making updates based off feedback. Our clients mention ease of use on their end and I appreciate that so much! The admin end is always very straightforward and easy to use, whether adding in bookings manually or adjusting pricing on our end. The system reminders are perfect for clients and being able to customize not only the front end wording, but emails and so many other things, it can definitely fit whatever your transportation business needs. They are always making updates and tweaking things to make quality of life improvements. Cons Could use a more extensive / customizable driver app, a flat rate point to point system as opposed to mileage, and integrated flight tracking. Switched from [OctopusPro](https://www.capterra.com/p/171739/OctopusPro/) very confusing back end and just couldn't get it to work the way we wanted along with a wonky driver app Alternatives considered [Book Rides Online](https://www.capterra.com/p/132180/Book-Rides-Online/) Reasons for choosing Booking Tool better front end for clients, although i did like the p2p flat rate pricing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 9, 2025 Thanks for the great review! We appreciate your feedback and are glad we could meet your expectations. JL Justin L. Owner Transportation/Trucking/Railroad ### "Full-featured with great support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2022 As a new private car company, we understood the importance of implementing a reservation system that would grow with us. It had to be user-friendly, especially on the front end, and easy to integrate with our website. We needed a system that was versatile across all elements, from pricing to reservation, driver, route, and vehicle management. We researched multiple services and ultimately decided that Booking Tool checked all the boxes. The free demo account was critical in allowing us to properly evaluate the system. Online video tutorials have been very helpful, too. Best of all, and confirmation that we made the right choice, is that the owner, Neil, has been incredible to work with. He has proven himself to be responsive and helpful with the many questions we've had as we've gotten up to speed. Feel free to look me up if you are considering The Booking Tool and have specific questions about my perspective from a customer's viewpoint. Pros We most like The Booking Tool's flexibility and versatility. We can customize almost every part of the text that accompanies the reservation process, which is helpful in streamlining the clients' experience as they proceed through the reservation process. Cons Would love to see a little UI development on the billing and invoicing side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2025 Thank you so much for your kind review. We truly appreciate your support and are glad to hear that we could meet your expectations. PS Pavel S. Owner Transportation/Trucking/Railroad ### "The most easy and friendly booking system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2020 Excellent service and overall the perfect for our industry Pros It's very easy set up, customers love simplicity and it's very worth of every money Cons It can have more details options about customers experience Switched from [Limo Anywhere](https://www.capterra.com/p/92380/Limo-Anywhere/) Too complicated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2022 Thank you, Pavel, for the great review! It's been a pleasure working with you since you first signed up in 2014. RI Rasidi I. CEO Transportation/Trucking/Railroad ### "Versatility " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2020 It is worth every penny I’ve paid for it, it is very economical and no gimmicks. The customer support is awesome, I get help for my needs if any and it’s instant. Pros The customer support is phenomenal and the ability of the product to adapt to my daily needs is also phenomenal. It is an expandable product that can work for anyone in the transportation or shuttle business. Cons Non right now, I do not have any cons right now that is worth mentioning. Reasons for choosing Booking Tool The booking tool is versatile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2020 Thank you, Rasidi, for your positive feedback! We greatly appreciate your kind words! [View all Reviews](https://www.capterra.com/p/112689/The-Booking-Tool/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Elite EXTRA vs Booking Tool](https://www.capterra.com/compare/112689-131389/The-Booking-Tool-vs-Elite-EXTRA) [Samsara vs Booking Tool](https://www.capterra.com/compare/112689-167543/The-Booking-Tool-vs-Samsara-for-Fleets-0-00-6-23)