Who Uses This Software?

Boutique Hotels, Hotel Chains and Lodgings of all sizes. Oil and mining accommodation camps.


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • iHotelligence
  • www.ihotelligence.com/
  • Founded 1996
  • Ireland

About iHotel

Full featured Hotel Management Software for low monthly cost. Eradicate commissions payments for online reservations forever. iHotel is a cost effective, easy to learn, easy to use and flexible Hotel Management Suite which will reduce costs, improve efficiency and allow you time to care for your guests.


iHotel Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

iHotel Reviews Recently Reviewed!


I hotel hotel software

Jan 15, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Interface with website

3rd party websites

Easy to view rooms

Billing with pixel interfaced

Cons: Updates very slow

Pictures of rooms on booking page not big enough

Reports too many ability to do bespoke reports to suit hotel requirements

Overall: Good very helpful always there to assist with a fault or problem

Some items however take a long time to resolve

An annual meeting with each property to check functionality and requirements initated from I hotel

Vendor Response

by iHotelligence on January 23, 2019

Hi Elizabeth,
Thank you very much for your positive review. Thank you also for your feedback on reporting and pictures. We will ask our development team to take a look at both. We will contact you directly to discuss bespoke reports you may require.
Kind regards
iHotelligence Team

Review

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use and functional. the support and service is exceptional.

Cons: N/A - there is not much we do not like about the software as it is all easy to use.

Overall: You offer excellent custoner service and the backup support is 100% when you need it. Overall we are happy with the service in all aspects.

Vendor Response

by iHotelligence on January 23, 2019

Hi Caroline,
Thank you very much for your review - we are delighted that you are so happy with our product and our Customer Service. It is something we pride ourselves on so it is great to see our customers as happy with it as we are.
Kind Regards
iHotelligence Team

Ihotel review

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to use and for new staff to train and learn

Cons: Some difficulties in linking with other systems

Vendor Response

by iHotelligence on January 16, 2019

Thank you very much Rachel for your review. We are delighted that you find our system easy to use. We are always working on integrating with other systems and we will advise all our customers when updates are happening. We look forward to a fruitful relationship with you in 2019.
Kind Regards
iHotelligence Team

Excellent Program, Excellent Service

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features are all relevant and simple to learn and use.

Cons: Nil cons

Overall: the reps are so supportive nothing is too much trouble.

Have rolled out Ihotel in 3 hotels and couldn't be happier. Set up and install is so simple.

No technical issues ever.

Easily mapped to OSAs.

Vendor Response

by iHotelligence on January 16, 2019

Thank you very much for your fantastic review Hannah - we are delighted to hear such positive feedback and we look forward to working with you for years to come.
Kind Regards
iHotelligence Team

Great product for hotels

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super support, great that it works offline, reliable system. Highly recommeded

Cons: A more fully formed CMS/marketing functionality would be great

Vendor Response

by iHotelligence on January 23, 2019

Good morning Michael,
thank you very much for your review. We are delighted to hear that you are so happy with our PMS System.
We are constantly looking at developing and growing our product further so keep your eyes peeled for future releases and updates.
Kind Regards
iHotelligence Team

Positive experience

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was my first time using software of this type and was realy anxious as to how it would workout but was pleasantly surprised at the ease lf getting to know it also the level of support was excellent

Cons: Cannot comment as I have nothing to compare to

Overall: Excellent

Vendor Response

by iHotelligence on January 16, 2019

Thank you very much for your review Betty. We are delighted that you are so happy with iHotelligence and the team here.
We look forward to many more years of a fruitful partnership.
Kind Regards,
iHotelligence

A great investment!

Aug 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool has been a great purchase for us, it has allowed us to really be clear with what we are paying out. We have definitly seen an increase in profitability due to more cost control.

Cons: Would be good to see more analytics or reports.

Vendor Response

by iHotelligence on January 16, 2019

Good afternoon,
Thank you for your review on iHotelligence. We are delighted you are using the system to it's full capability and reaping the rewards because of it.
Kind Regards
iHotelligence Team

Very good but almost too complex for our little site!

Jan 15, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to read system and fabulous customer service.

Cons: We are such a small site that we almost don't need to use it !

Vendor Response

by iHotelligence on January 16, 2019

Thank you very much Katie for your review. We are delighted that you have found the system so easy to use and our customer service is something we take very seriously so it is great to hear how happy you are with it.
Kind Regards
iHotelligence Team

The Perfect Solution

Mar 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Trafford Hall is a venue of a 53 bedroom national charity which was looking for a solution to better manage it's processes from inventory management, billing and interface with our accounting software to eliminate duplictate entry.

I have to say 8 months down the line and with the support of he team at i-Hotel we have managed to tick all of thos eboxes and looking back can't quite imagine how we managed without it.

It's easy to operate, interfaces with most major booking chanels to gain additional business and is well supported.

Vendor Response

by iHotelligence on March 11, 2015

Emyr,

Thank you for your kind words it's also been a great pleasure to work with you!

All the team @ iHotelligence

Great addition to the hospitality software set

Apr 17, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, manager wasn't the best with technology but he picked it up and was able to show employees pretty quick.

Cons: Wasn't the cheapest software, but for ease of use, it was handy.

Overall: Helped implement it in a small local hotel I partner with.

Vendor Response

by iHotelligence on April 24, 2019

Thank you very much for your review of the iHotelligence system.
We are delighted you are so happy with our system and find it so user friendly.
If you need any further assistance please don;t hesitate to contact our team on support@ihotelligence.com
Kind Regards
The iHotelligence Team