Easy Storage Solutions

Self Storage Software

5 / 5 451 reviews

Who Uses This Software?

Small to Medium Sized Storage Facilities


Average Ratings

451 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Easy Storage Solutions
  • www.storageunitsoftware.com
  • Founded 2009
  • United States

About Self Storage Software

Easy Storage Solutions provides web based software for the self storage industry. The software comes with a fully integrated website that allows tenants to e-sign lease agreements, rent units online, and pay their bill via their own online account. It also has the ability to text message and email tenants late notices and invoice reminders. Customer support and software upgrades are free. For a free demo please visit http://www.storageunitsoftware.com/demo


Self Storage Software Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

Self Storage Software Reviews Recently Reviewed!


Quick response time!

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy Storage Solutions is the Go-To software program. I searched for months to find the right fit. The software and staff swayed me and I'm satisfied.

Cons: There is a learning curve with using the software. If you spend enough time with it you will figure it out but you definitely have to put some time in to know how to use it.

Great Company!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Help is available when ever I need a simple question answered, user friendly, you can have multiple users, we use it on mobiles/iPad to make things easier when not at a desk! All the features we need!

Cons: Hard to rely on it doing everything automatic but it has saved so much time and headache! Not to much we have found we dont like.

Overall: time saver

Not impressed

May 15, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: I am a bit surprised at all the excellent ratings and a I am a little concerned for giving it a less than glowing report. I am not sure why everyone thinks this software is so good and wondering what am I missing. It does the job, but in my opinion it really does not offer anything to earn such glowing reports.

Cons: It's confusing. It is not an all in one program. You need to have a totally separate company for processing payments, which also costs a lot. This software does not function as an accounting program. They sell that service separately from what I understand. Instead of crediting a charge you simply void it. The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document. They probably offer a separate report writer for another charge if you desire better reports. They do not offer any financial reports at all other than the management report which is not professional or good quality. Lets just say it is not what I expected and I have been very disappointed in it.

Overall: The business can keep running after our emove disaster.

Vendor Response

by Easy Storage Solutions on June 01, 2018

Irene, Thank you for leaving us feedback. We genuinely appreciate the opportunity to improve our software. We have a long list of suggestions from our users that we review and use to update our software. Currently we are working on creating better reporting functions in the software. In addition, we are currently working on making it so you can download your reports via CSV file or PDF. You can void charges if you wish, but there is also functionality to be able to credit a charge. If you would like help doing this feel free to call us and we would be happy to help! Finally, if there is anything we can do to help improve your experience please reach out to us! Thank you for your business and your feedback!

Easy Storage Solutions ROCKS!

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: CUSTOMER SERVICE! They are amazing. The product is great, does exactly what I need it to do and they've been there when I needed them to hold my hand and left me alone when I didn't. It's a perfect balance.

Cons: I have not yet found any cons. It's been easy to use, the most difficult part has been training everyone in my office to not run to the card file.

All in one, easy to use

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Comments: Easy Storage Solutions is boss

Pros: Tenants are able e-sign their documents (leases, amendments, other documents) as well as pay their rent online. I love the reminder texts that can be chosen as sometimes I don't look at my email as much as I check my texts.

Cons: We sometimes have tenants that want to expand their space into a recently vacant neighboring space and that means changing the square footage, etc. (basically making a brand new suite). This can be tricky to do and sometimes seems impossible.

Excellent company and great service!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and easy to find. Customers not having to sign up in person or with a paper contract saves valuable time.

Cons: I wish it was easier to change the information about each individual unit and I am not sure if it is an option but a notification each time something was done would be nice.

Capterra-loader

Amazing

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was looking for a solution for my storage units and this one brings them all together in one easy to use platform.

Cons: I wish there was a way to easily make all units change status. I set them all up as unavailable because they were rented then had to individually make them each available before I could assign them to existing renters.

Easy Storage Solutions has exceeded our expections.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Easy Storage has been a great addition to our business.

Pros: Easy Storage's customer support team is there is answer all of your questions. Most answers are available through the support tab in the software and don't even require a call or chat.

Cons: I would like to be able to customize the reports. Several sort options are available to this isn't a huge issue.

Great software company.

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is easy for my customers to use with their cell phones. I think it¿s pretty Awesome experience with my customers.

Cons: I really do not have any complaints about this Software company. It has been really great so far. And my customers seem to be pleased with it.

These young people are marvelous! They make everything so easy and smooth. Effortless!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive and easy software! Taylored to the storage industry AND with the technical skills of the brilliant folks at ESS I have a great website integrated flawlessly with the electronic keypad at my storage facility. Could not have pulled this off with them! REAL professionals in the Storage Industry!

Cons: Cannot think of even 1. The software as well as the team at Easy Storage Solutions have exceeded all expectations!

Great experience, easy to use, amazing customer support! Highly recommended!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, makes my life simple! It does all the work. Professional appearance.

Cons: No issues so far. Can log on to the software anywhere. Works great! Once you get all the information into the software its easy!

Easy to learn and teach others. Love the program and the cost compared to other programs is great!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the easy use of this program. Even people who have no computer experience can use it. When I was searching for a program to update the 3-ring binder system that the owners had for their storage, this one made the best impression on me. As the owners had no clue about how to use storage software, and to be honest neither did I. But this one was an easy learning curve for us all.

Cons: I would like to have the option to change the date payment was made. We still have some customers that have not switched over to the new monthly recurring billing on this software. So when their payment comes out of the old CC processing, I can't change the date the payment was made to make our cc statement match.

Overall: Ease of use. Converted this facility to Easy Storage from a 3 ring binder. It was not an easy task to do, but tech support helped me through each step.

I'm a new owner of storage units. Easy Storage has made getting up and running very easy!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The support from Easy Storage is amazing. Everything from getting started to ongoing help, they are the best. And very very cost effective too!

Pros: They have great training which is simple and easy to understand. The website isn't overly complex but can do many different things. The back office support is incredible!

Cons: It took me a little while to learn how to do batch printing effectively and toggle between being printed versus email. But once I learned it, it is actually super easy.

We are so glad we switched to Easy Storage Solutions!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great customer service. Mobile device access and online bill pay. No system glitches. Good price. We switched from a larger, cloud based program and are very happy with what Easy Storage Solutions has provided!

Cons: Easy Storage Solutions keeps things pretty simple and as such, we sacrificed a few bells and whistles in making this switch. There are fewer reports available and some features that we enjoyed with a more expensive (but somewhat less reliable) software company.

Excellent support!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I can¿t say enough about this software. So easy to work with the support team- they walk me through so many things to help me gain my confidence and if they don¿t know they aren¿t afraid to put me on hold and ask the development department. No more waiting a month for a reply like our last software vendor!

Pros: Easy to reach tech support for me and my staff while we learn the functions of this software. So easy to use. If a mistake is made while entering information it is easily fixed. I had an employee come home from College for break and I forgot to mention new software. He asked me questions once and hit the ground running with no problems. So easy!

Cons: There were some features that were not available and I requested they Make them available and within 2 weeks they had it done! Shockingly excellent support staff!!

Easy plug and play solution

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The pre-built forms are very easy to use and user-friendly. The integration of a merchant processor was what drew me to this software solution. I am very pleased with the software and should help me reduce the time cost.

Cons: No SSL/https on the homepage. Google now requires SSL https links or it will downgrade a website on the organic rankings, would be nice to have this. No ability to link customers to a certain unit on the sitemap.

Vendor Response

by Easy Storage Solutions on June 20, 2018

Hi Jeff, We are so happy that you are enjoying the software! We noticed that SSL was a concern for you, so I would like to let you know that this is something we have recently updated! If you have any other questions or concerns feel free to reach out to us! Thanks again! - Alyssa

Made my job 10x easier!

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's comprehensive, and the support team is outstanding. Our customers love getting the text alert reminders and notification of payment made.

Cons: Lol! I can't think of anything I don't like about it, but the review robot won't let me skip it or use fewer words.

I am new to this software but like it more each time I use it. There are so many features. Think I made the right choice!

Mar 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I am so impressed with the level of customer support at Easy Storage. Great folks to work with!

Pros: Customer support is very important to me as I am technologically challenged and I can honestly say that I have received the very best customer support that anyone could ask for.

Cons: I would like for the software to be a bit more customizable. We would have liked to add initial boxes to our rental agreement.

Business Solutions at its Finest!

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great business solution for someone new to the Self Storage business. So glad we found them to get us started in the most positive way! I don¿t regret a minute of our choice in using Easy Storage Solutions.

Pros: We were able to talk to Easy Storage Solutions and give them our business information and within hours our site was up and useable! It is Very user friendly and the customer service is more than I could even expect.

Excellent experience from the start all the way through.

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Very user friendly. Excellent customer support. I had a lot of questions in the beginning and someone was always there to answer promptly.

Overall: On time payments. Ease of use.

Overall review

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like how straight forward and easy to use this software is it really helps give you a better grasp of all your rental information and business performance.

Cons: I wish the site map was more user friendly and that you had characters to use for existing buildings & roads rather than dummy units. This throws all of your rental percentages off. Another problem I see is that you cant back date rental & payment information which makes things a little confusing for entering rental clients for the first time.

Very glad we switched and have been happy with the services provided.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use software allows you to navigate thru the system quickly. Able to handle our large number of facilities. Website and software are linked and allow customers to see up to date information and access their accounts.

Cons: Limited capabilities in some areas, but anytime a suggestion is offered, they look into seeing if it can be implemented into their software.

Vendor Response

by Easy Storage Solutions on February 19, 2018

Thank you for the review. We're happy to take any suggestions from you and our clients to make our software better every day!

Absolutely love this software. Recommended it to our competitors.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the customer service and support. I'm not a tech savvy person and this software is easy to learn.

Great software to get your business going

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Not to complicated to use. Very straight forward. Coustomet support is there if you have questions,or problems. It is easy to get up and running with. It isn¿t not required for customers to make a profile. Easy for customers to rent from on-line Access.

Cons: Once you get use to using it your realize how limited it is. There isn't any way to customize it when changes happen. Expamle: gate codes can only be issued if a unit is rented. Software has to control gate software and your not allowed access to gate software that you purchased to allow entry via custom gate codes.

Vendor Response

by Easy Storage Solutions on February 05, 2018

Hey Michael, Thank you for your review! We appreciate it and are glad your apart of the Easy Storage Family. We do take pride in our customer service. We would love to clear up some confusion on your end with the gates codes. Gate codes can be issued even if a unit is not rented. And the software can also connect to 3rd party gate softwares as well. I tried to reach out to you and will attempt again later. Please let us know if you have any questions. Thank you!

Very happy with this software and with the excellent support team.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to learn and to use. Very logical user interface. Great search features to quicky get to customer accounts. Easy to train employees on the software. Also love that the Easy Storage software team listens to feedback and continually improves the software by tweaking features and adding new features. Great value!

Vendor Response

by Easy Storage Solutions on February 19, 2018

Thanks, Faith! Let us know if you have any issues by calling our support line at 888-958-5967.

Support team was very helpful on setting up our account and answering our questions

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is pretty straight forward and user friendly. It is a matter of taking one step at a time to make sure you have your account set up properly

Cons: It could be easier to set existing clients. I wish you could back date rental dates and previous payments.

Overall: More accurate rental history and income tracking.

Vendor Response

by Easy Storage Solutions on February 06, 2018

Hey Steven, Thank you for the review, We really appreciate you as a customer and your feedback! We have had a lot of discussion about adding the billing history of an existing tenant when first transitioning into using the software. We do currently have the ability to back date the rental date (move in date). Give us a call sometime and we can help you guys figure that out. Thanks again for your review!

My review

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service is outstanding. They stay involved with you throughout the entire process making it easier on you.

Cons: Nothing I DO not like. Nothing at all. So there's nothing I can put here other than go give them a try

I have found the software easy to learn and have had few problems.

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use
pretty self explanatory
The most recent update has made customer info more accessible.

Cons: cannot manually generate a text message to a customer
For some reason our manager user name is the default user name for all customers so when I am on customer profile page I have to manually delete that info each and every time or I can't exit the screen.

Vendor Response

by Easy Storage Solutions on February 06, 2018

Hey Melissa, Thank you so much for your review! We love having you guys as part of the Easy Storage family. We just wanted to let you know we're working on the ability to send a text message manually and should be releasing it soon! As far as your manager username displaying on the tenants profile we'd love to talk to you about that and see if we can help you resolve that issue. Thank you again for your review!

Simple, easy to use software that seems to have all the 'bases' covered.

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and the multitude of reports it can churn out with a click of a button. Tracking each of my customers is very easy.

Cons: The learning curve is a bit steep at first, but the customer service is top notch, so getting help is very easy.

Vendor Response

by Easy Storage Solutions on February 06, 2018

Hey Philip, Thank you for your review! Yes please call us anytime, we take pride in our customer service and would love to help with any questions!

Perfect software for my facility

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very affordable, excellent customer support, the program is integrated with the website that they made for me, the consumer's ability to go online and rent is great. Customers like that and the ability to pay online. I like the new upgraded platform. It operates smoothly.

Overall: It is easy to manage our facilities from anywhere

Saves time.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Although necessary, I never looked forward to the monthly manual billing process. Hope to one day have all customers on automatic billing.

Overall: Saves time
If I have a problem with a task due to my unfamiliarity, support is readily available.

I just started using the self storage software and I find it very user friendly.

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is user friendly and it is easy to find all customers. I also like that I can call support and get a knowledgabel person right away.

Cons: I would like a alert section that popped up to remind us of things that are important. Such as customer broke key in lock. Customer will not recieve deposit once they are done renting. Just a thought.

Vendor Response

by Easy Storage Solutions on February 06, 2018

Hey Sara, Thank you for your review, we appreciate you guys! Great suggestion! we've talked about this idea internally as well.

Highly satisfied with this program.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The online features. Being able to rent units online. I like that customers don't have to talk to me if they don't want to in order to rent units.

Cons: I have to have my computer on to update gate information. This makes it slightly difficult to do business while out of town or on the road.

Excellent

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use in all aspects,I have some employees that are limited in computer skills and this is just , easy to operate. It drastically reduced my billing time from our old system. The set up was flawless and when I did speak with someone they helped get me on track.

Cons: I f at all possible the only point I could complain about is the visual set up. For the unit map when you go through and set up your units it would be nice to be able to add more units by moving a complete one as a whole rather than moving each unit 1 by 1.

Overall: Saves time, and to.e is money

Vendor Response

by Easy Storage Solutions on February 06, 2018

Hey Jeff, thank you so much for your review, We appreciate your kind words! We totally agree with you as far as the set up on the site map, we've talked about enhancing and improving the sitemap quite a bit and have it on our programming list of things to do. Thank you again!

Easy to use software and great customer service when I do need help.

Jan 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like how I can customize the website to fit my needs. I also love the reports page that provides all the information I need for managing the property with ease.

Cons: I love the facility map page. That page is used to allow people to see how our facility is laid out. But I wish it was a bit easier to use.

Overall: It's easy to use and my tenants love the easy interface to sign in and pay their rent.

Best thing I ever did. It makes my life so much easier.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: That I get to use it. So much easier than doing it all by hand. They have lots of support when it comes to using the software. Not only do they have a link that takes you to all sorts of questions and answers....but if I can't figure it out, they are so willing to fix it for me.

Cons: When I want to do a promotions....they can't get them by renting online. They have to call to get the promotion manually.

Overall: I can do thing with this software in minutes that used to take me hours.

Vendor Response

by Easy Storage Solutions on February 06, 2018

Hey Diana, Thank you so much for the review! We appreciate your kind words. We will be rolling out a way to do online promotions in the near future. Great Suggestion!

user friendly, great support

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: easy to follow the billing , user friendly, easy for customers to use, fast return of payments good reports

Cons: does not reverse taxes when you credit an account. you cannot call on dates for reports. cannot pick out a number of invoices to pay , if they are not in order.

Overall: easy to organize and control customers

Vendor Response

by Easy Storage Solutions on February 06, 2018

Hey Reg, thank you so much for your review, we appreciate it a ton! most reports have the ability to call back on certain dates, help us know what info you need an we can see if we can figure it out. We also are working on a feature to have the ability to pick out specific invoices to pay. Again thanks for you review we appreciate your feedback!

wonderful customer service. quick response and are always able to answer my questions.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use, various reports, customer support. People who rent online seem to have no problems using the software. Easy to make changes, collect payments. They imported our customer database which made the transition of our existing property very easy.

Cons: Would be nice to have a quick way of removing inactive or past renters from current customer list.
Otherwise the software is a great tool to use.

Vendor Response

by Easy Storage Solutions on February 06, 2018

Hey Jane, we appreciate you so much for leaving us a review, we love having you guys a customer. There is a way to archive inactive or past renters from your customer list. (tenant page>edit profile>archive) give us a call and we can help you do this. Thank you again!

Professional Quality, but ease of use could improve by 1 star. Items are buried down in menus.

Jan 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Appearance and what is presented to the customer .The data entry is great, except for locating menu items buried in other menus, not necessarily in the menu you are working in.

Simple software that gets the job done

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Price, ease of use, clean website offering , great customer service and affordable credit card processing fees.

Cons: Functionality for an RV Park is not great and required a lot of work arounds. I ended up spending more money to switch over to a software that was more suitable for my application. This software was a great stepping stone while I learned what functions my park needed.

Set it and forget it technology

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Once set up, the software requires very little effort to keep the site updated and working. Making changes to information is simple, and while we don't use all the functionality, none of the tools we don't use get in the way of using the ones we do use. The support is also fantastic - rarely does it take more than a single 15 minute call or quick email to have our issues resolved.

Cons: I could use a more customizable reporting format instead of using the predefined reports. We often have to merge the data from a couple reports into a single report to create the picture we need, but don't expect they could build reports for every business format, so a simple data export tool that allows user selection would save us a little time. Pretty minor though...

The folks at Easy Storage are Great to work with, They are quick to make improvements.

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Full Featured, but probably for us one of the top features, being able to adjust and change our own site map without paying for or waiting for changes. Updates are automatic, being cloud based you get everything as they change it, and most everything so far has been for the better. Some features we do not use at our facility, but it does not hinder or interfere with our daily use.

Cons: This will probably only relate to a few, but our state charges sales tax on Storage, if a tenant makes a multi month payment, the system will not calculate the tax accurately, it's off, we understand how it does it, we just can't seem to convince them that it's a bit annoying. Also, we would like to have the ability to create custom reports, they have a good selection of templates, however "we" know what "we" need, it would be nice to just get that information and not excess information. I realize that is probably picky, but they asked for Con's.

Overall: A cost effective service that we can operate in house or remotely, and that provides us with all of the important information our facility requires. It is updated on a regular frequency, with zero to very little down time. Basically its a system that's there exactly when you need it, and with the Gate and Payment interfaces, you will struggle to beat it for the money.

This is just the right software for my small storage business.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this software is easy to use and if I make a blunder I have support to help me through any software support needed. There are so many positive things about this software that I cannot think of any Cons. I have used this software since 2014 and back then I could have given you a few things that I did not like, but through the last couple years there have been some great improvements. Editing profiles has become so much easier when a customer needs a change in personal information.

Overall: I love the easy access and love how I can help walk customers through the payment options if they want to setup automatic payments, etc.

Best self storage software on the market --- by far!

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We run our storage business completely online thanks to self storage software. I'm not exaggerating when I say they have ALL aspects of self storage covered and at a very reasonable price. Their customer service the best I have ever seen.

The software was easy to set-up and implement.

Jan 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy for customers to rent a unit over their phone. It is also easy for me to make changes over my phone.

Cons: Cannot import to QuickBooks without using the web based platform.
The financial reports are not as detailed as the ones we received from WSS. It would be nice to have a breakdown of revenue by unit type. The yearly report could provide a lot more detail. It would be nice if it had a unit breakdown, retail sales, and lost revenue.
It always reverts the state back to Alabama...this is more of an annoyance.
If you run a payment under the tenant it does not remember the last payment form used. However, it does when you run under the Dashboard.

Vendor Response

by Easy Storage Solutions on March 09, 2018

Hi Kelly! Thank you for giving us your feedback with specific suggestions on what would help the software work better for you!

LOVE LOVE LOVE Them!

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. We're all about keeping things simple and this product helps us stay true to task!

Cons: There's a couple of features I'd like to see a little more adaptable such as being able to set a few more parameters for some of the reports that allows us to print as well as offering a "to do" list capability for each unit that shows in their record as well as the task management system and which also allows us to print.

Overall: Ease of: use, transferring of customer's records from a previous software, top notch customer service and portability of being able to access anywhere

Still not using all features but seems to be used friendly

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software is easy for customers to use on line to rent and make payment. Also i feel it is easy for me to be able to see all customers with their information.

Cons: Doesn't seem to be the best for marketing. It really took a lot longer than we expected to be able for is to move up on the Google list for searches. Still not getting many units rented without us directing new customers to use the software.

Best Self Storage Management Software Available!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is affordable for small business, easy to use and amazing customer support available if needed.

Overall: This software makes managing a small self storage business much easier. I tried a few other demos before finding this and the others do not compare. It is very easy to use and they are updating it regularly to make it even better.

I have an 82 unit storage facility and found Easy Storage Solutions during a Google search.

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I don't have much of a profit margin and they were very reasonably priced. It is the first facility I have owned and they were willing to answer questions about rentals that didn't even pertain to the software. They are always easy to get a hold of when I have a question or concern.

Cons: The software does not allow me to keep track of my expenses and does not integrate well with other bookkeeping software. It also keeps recurring billing going after move out if you don't go in and manually turn it off. Why would it bill on an archived customer who is no longer renting a unit. I feel like all of that should automatically stop once the tenant moves out and is archived.

Overall: It was very easy to set up and work with. I like that it sends out notifications with invoice information and lockout notices automatically. I can log into my account from my phone and view customer profiles and even make payments and set up new customers. It has several report features that help with keeping track of customer payments, lock outs, late payments, collections and financial information including deposit slips and much more. Customers can rent and pay online, they can even place themselves on a waiting list and I will be notified via text message and e-mail. For a few extra dollars a month they keep my Google ranking up so I appear on the first page of a storage search in my area. They designed and manage any changes I want to make to my webpage. Over all it is a very good product for the price.

Vendor Response

by Easy Storage Solutions on March 09, 2018

Hi Robin! Thank you for your feedback! We appreciate it! Please give us a call when you have some time and we can help you resolve the recurring billing issue! As for Quickbooks we are working on this as well!

The software is great and the people are awesome! Easy Storage has transformed my business!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy Storage software is so fast and simple to use. My customers enjoy the ability to manage their own account online. I like the quick access to all my reports and being able to manage my business from my phone or laptop. I always receive reliable and comprehensive service from all the staff at Easy Storage too! They have been such a key component in the growth of my business that I have decided to purchase their gate access program in the spring! I plan to continue using their products and services for years to come. Keep up the good work guys!

Great service for the money

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Price point is rite on, and seems easy to use, very customizable, people are great to work with too.

Cons: What out! These guys are shady.... storage units near me is a good way to get ripped off. Read ALL the fine print.

Overall: Easy way to manage my biz...

Vendor Response

by Easy Storage Solutions on March 12, 2018

Hi Mitchell, We're sorry for your confusion about that service. Easy Storage has had a lot of requests from our clients that wanted help finding potential tenants, so we (Easy Storage Solutions) started an opt-out service to list all facilities that use our software on our Nation Wide Search website called, "Storage Units Near Me" Storageunitsnearme.com. We don't charge for leads, all leads are free, and if we can get them to convert into a rental we do just 50% of the first month's rent (this helps pay for the app/programming/overhead). no recurring charges. "Only pay for Results!" We try to call them for you, rent it for you over the phone, or just have them reach out to you. We've already deleted your listing per your request, Most of our clients love it though because we can take care of everything to get a new rental. because this has been an "opt-out" feature we have been very flexible with the service and allowed refunds and cancels. Again we apologize for your co

Does not do some reporting, PDF or printing functionality nor printable site map....to name a few

Jan 26, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I can toggle between storage sites/companies. Some reports are helpful but not all will print so that's a bummer. The dashboard is easier since the update.

Cons: Cannot print an accurate site map or management summary, cannot easily reverse charges, reports will not display property name (a bummer when you have multiple properties) overall a very clunky system. Should be way more streamlined since it's basically a data base program.

Overall: Some reporting options.

Vendor Response

by Easy Storage Solutions on March 09, 2018

Hi Mary! Thank you for your feedback! We are working on updating our site maps and reports, but if you have questions in the mean time please give us a call and we will help you any way we can!

Knowing nothing about this program I got great assistance from the staff always.

Jan 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After imputing all info. and learning the system, it is great to use and saves a lot of paperwork and time too.

Cons: If I have a problem on the weekend there is no contact but now that I know the system that is not as critical.

Definitely user friendly, easy to manage!

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like how easy and simple it is to use this program. It corresponds with our gate software with no issues and if you are struggling with something Customer service is always there!

Cons: The only thing, and it's minor, is I wish there was a way to select multiple units for the same function.

When I call I get immediate assistance

Jan 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: a lot of different functions available - is there a mobile app

Cons: I think some "functions" could be simplified. Possibly some input from actual Users would be helpful.

Great Software.

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The use of the software is easy to use and easy to understand. I can quickly receive reports and tenant list at any time.

Cons: At this time I would have to say the only con I have is that I would like to have access to more templates for forms.

Worth every penny!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of transacting with my storage tenants is unparalleled. The esigned leases, text message billing, and intergrated storage insurance is phenomenal.

Cons: I cant send mass emails with attachments but other than that I'm very please with the product. Its great!

Great and Easy to Use Software

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Mobile Friendly for Users and Customers makes it efficient to process payments and look at customers profile no matter where you are. The option to create special letters to certain or all customers.

Cons: When customers pay more than the balance owed it doesn't automatically state how far in months they are current for or until next bill due.

Easy to use even for a non-technical guy like myself!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to send correspondence with customers and the automatic e-mails and reoccurring payment options make software a no brainer for the price!

Cons: Takes a lot of clicks to print out a customer receipt! Also since the last upgrade the client e-mails that are replied back to me are so shaded that I can hardly read them.

Easy Storage Solutions has been an enjoyable experience on a platform that has considerable depth.

Jan 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good stock reports, lots of features, well thought through, some customizability, fairly intuitive, clean interface. Exceptional and very prompt customer support--these folks are a pleasure to work with and never make me feel dumb or like I'm bothering them. The product has good integration with credit card processing, and very good rates for this.

Cons: This may just be me, but I found it a bit difficult to get up to speed with the interface and layout of the features. I am familiar with another product for property management, so I expected similar terminology and names for reports and functions. There was a bit of a learning curve for me, but once I became familiar with ESS's terminology and reports, and where to find the various reports and functions, etc., I have been able to get the information I need and have been quite pleased.

Overall: I was trying to manage my business with Excel. This has made things much more streamlined and less cumbersome. The stock reports are handy, the integration with credit card processing is great, and the depth of features is very nice.

Very good. Have been happy with them since we opened

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: They have very good customer service. Whenever we have a question or a concern about anything they are always there to help

Cons: Sometimes when they make changes or updates to the software they aren't necessarily something that we need and therefore we just have to take time to get used to it. But it's not a big deal.

Good experience overall , not happy with the monthly cost rising from $34 to $59 however.

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customers can help themselves and make payments,
This gave back much time spent accepting payments. Ability to take credit card or customer able to pay with credit cards. But it is very expensive and adds up over a year.

Cons: My General web page is dull and uninviting and some photos need to be changed. Recent software changes did nothing to make working the software glide. Rather its an all over the page to up and down side to side mouse search party to use the software. Can't see half the page due to layout. Bookkeeping also does not have the diversity of reports available that I need. Printing copies or pages, reports, or customer demands of records is also tedious.

Overall: As listed in my pro comments

Vendor Response

by Easy Storage Solutions on March 09, 2018

Hello David! We can help you change your pictures and make your site a little bit more exciting! Feel free to give us a call! Thanks!

Using Easy Storage Solutions has increased our gross revenue by 8% without adding or changing fees.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer support is very responsive. There is always a cheerful, helpful person to answer my questions. The software is easy to use and offers all the features I could ever think I'd need. We have increased our revenue by 8% after using it for just one year. Potential clients and existing tennants can now take care of lots of things on their own (like initiating a rental and paying their rent). I also love the waiting list feature. When I got ready to prepare the facility information for year end taxes, I was completely organized - thanks to the software.

Excellent Option for Small Storage Facilities

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The User Interface is easy to use with the site map. The functionality brings most of our reporting into one place. They have the best Customer Support I have experienced in any software I have had to use, and the updates to the manager access has made the software much more user friendly. Our tenants have communicated that the love the functionality they have from the tenant portal. The cost makes it feasible for a small facility to implement and manage their facility without costing to much.

Cons: The setup took a little while to get the map laid out properly. some of the functions take a little more of a learning curve than I feel should be expected. Some functions that are available through more expensive solutions are not available, but the cost is much better

Capterra-loader

Product delivers what I needed it to deliver, and the customer service staff has been stellar!

Jan 25, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that once the initial setup is complete, there is very little time required from me on a day-to-day basis. The color-coded facility grid provides a nice visual for potential customers, and there are so many options prompted during set-up which was helpful for me, a first-time small storage facility owner. The price is fair for the service provided, and this company has a fantastic team of support staff. I have worn them out with questions during the start-up phase (newbie to the industry).

Cons: There were a few confusing things during start-up- something regarding photos of our facility versus stock photos showing up on the website... I had not thought to go into an additional template to remove stock photos, and other minor template things I had trouble navigating, but the customer service staff walked me through how to adjust settings.

Overall: I no longer have to chase down checks and make deposits at the bank! Complete online process now for renting from us.

Easy and simple to use!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use! I am not a computer whiz that is great at figuring things out but the software is very easy to use. There are no complicated long multi-step solutions to doing something, about 2 clicks and it is done. Way easier and simpler than I had thought it would be!

We have been using Self Storage Software for 4 years and have approx 300 units.

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Easy to set up customer accounts; customers have access to online accounts. Ability to archive past customers.

Cons: I don't like that if an ACH deposit gets returned for insufficient funds - the 3rd party processor doesn't automatically contact you and it's not retroactive on the customer account. The charge has to be manually entered into the account.

Overall, I like the software but it seams too rigid at times

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy for our customers to use. I like the site map.

Cons: doesn't interface well with our accounting software so we disengaged that feature. We have offices and they like the ease of paying with a credit card and online, but they are treated very differently from storage leases. I find I have to out-wit the program and I don't have time to spend a lot of time with it.

One of the rare post sign up excellent service experiences I've had in years

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Streamlines my client list and manages them more effectively than the system I was using previously. Works great!

Cons: Like any new software system there's a learning curve but... again the phone in service is top notch.

Excellent software for our operation accompanied by great customer support.

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and geared to small operators. Web based management software is key for a small operation allowing owner/manager to deal with customers from anywhere.

Cons: Could have better mobile layout of software from management side. Would like more customization with lease agreement, document templates, and placeholders.

Easy

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly for both manager and customers. My customers now are more current on there unit and being behind on the payments.

Cons: I know there is a lot to offer on here but there is so much wasted stuff on here that I do not want to use or for my customers to use or have access too.

I've had a great experience with this software and the support I get when I have questions

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of use of the software and the support I receive when needed. All of the staff have been exceptionally helpful

Cons: doesn't always let us know when someone's payment doesn't go through so most often than not we have to go into our payment processor and check

Overall: The ease of use, report function is great, can easily make changes to our website when needed and the support staff is great

Great tool to help your business succeed

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for quick look at how your rentals are doing. Lots of options for customer, and business settings . You can run your rentals how you want.

Cons: Some features are buried and hard to find. Payment features take a little getting used too i.e. setting future payments, giving credits, and partial payments.

Overall: One stop place to manage customers, payments, and units. Great customer service.

Great Customer Service

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use. Most of the time when I have any questions, Angela Price can normally walk me through.

Cons: Takes sometime getting use to the program. The most recent problem is when Microsoft does updates the program has trouble talking to the gate system software

Overall: Administration

Just an overall great program.

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile access is very handy. No matter where I'm at I can access my tenants and also do all the setup while I'm on the go.

Overall: Makes my life easier!!!

This program is well worth your time

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Save time, easy to use, well worth it if you have rental property of any kind. The customer support is awesome.

We LOVE IT! One of the best things we have done!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Access from anywhere. Instantly know who owes you how much and how to contact them. Easily keep track of income. Check batch feature is great.

Overall: The software saves us time on a daily basis. We love it.

Smartest decision in my 32 years owning a storage business!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy even for us older dogs.
Can run from anywhere anytime. So simple to use. Short learning curve. Always improving

Cons: It'd be nice if it was free!
I simply can't add to this. They are always there to help me. I called often the first month by then I was off and running

Great for my customers, but not quite there yet for me (still learning).

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ESS makes things so much easier for my customers. They love the ease of paying online and I like that they never leave my website to do it. I like the ability to send texts to my customers. The customer support team really works hard to help when there is a problem and they are usually very quick to respond!

Cons: The QuickBooks integration for desk top users doesn't work well for me. I'd prefer to be able to download iff. files that have been linked with my various QB accounts that will help me to track and categorize individually, security deposits paid, security deposit refunds, sales tax, retail sales, insurance, insurance fees rent, and fees. As it stands now I have to make monthly GL entries for each of these where I didn't need to with my prior software. I don't like the multiple payment buttons in the payment screen. They are confusing to me and my customers. When trying to pre pay a customer with multiple units and one check I have to enter the payment multiple times, this again make added work for me. Auto payment texts, I discovered the hard way, are not good as they come at crazy hours that woke up several of my customers (I wish I had known this before it happened). I'm in Texas and like to use the TSSA rental agreement, but it's so frustrating they should really let folks know the system does not work well with Blue Moon. If you decide to continue with TSSA contracts and Blue Moon you will be doubling your workload.

Overall: ESS has made my customers happier with dealing online with us. It keeps my customers on my website and the customer support here at least listens and considers potential upgrades and helps work through any challenges in a friendly way.

Happy Customer

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use. To make payments, add new customer, anything you do is very easy. It is one of the easiest programs that I have used in the Mini Storage Industry. Everything that you need to know about your customer is right there.

Cons: You are not notified when they make changes to software. A email would be nice. Other then that, I like everything.

Easy Storage Solutions is correct!

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ESS had the best Storage Software for the money. I would highly recommend them to any one looking for an easy way to manage their storage facility.

Cons: I wish they had more choices for website templates. Although they are not the fanciest, they get the job done well.

Overall: Time!!!

I use it all the time, great time saver. There are a few activities that are difficult to use.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can easily keep track of monthly activities and customer who fall behind. It gives my customers multiple options for paying, it's always nice to have options.

Cons: Always have trouble with locking out, and unlocking out, cannot void payments once paid by accident by the customer. Making payments with a customer supplied check is now a couple mouse clicks and screens, should be one click once I get the customer pulled up.

Vendor Response

by Easy Storage Solutions on March 09, 2018

Hi Craig! Thank you for your feedback! We would love to help you with the issues you are having. Give us a call sometime!

Great! There needs to be more additions to the software but the customer service makes up for it!

Jan 23, 2018
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a great automated system for making my storage investment more passive. The customer service branch does an amazing job at helping!

Cons: There is no technology in the software for monthly storage deals... you would think this would be a major thing to include in the software.

Great over all product! Still room to improve but isn't there always?

Jan 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent customer service! Billing and auto pay features are a clear win and major stress relief as an owner operator.

Cons: Site layout tool needs a lot of work. It is difficult to create your own site layout. There are no grid lines or snap functions, copy/paste or some sort of user friendly drawing features would be a great start.

Overall: Much less hassle and headache collecting rents.

Excellent software

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is exceptional. Very easy to navigate. User friendly. Would recommend to anyone

Cons: I wish I could easily draw a site map to allow my customers easy access to the exact location of their storage unit

Super grateful I found EZ Storage! BEST (and cheapest!) for small-mid properties.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn... beautifully SIMPLE! Always fast support... super friendly people & they really respond to suggestions--the program keeps improving. I especially love the check 'batch' deposits, with our smaller business we don't need to close out each day, can just batch the payments at our convenience. Super easy low flat fee for Card payments, more than 1/2 our customers now pay automatically (awesome). Letters are easy to create & customize, and it's easy to email letters, reminders, & receipts. We now only print & mail Liens, saving time & paper. I've used other programs and found them complicated & visually too 'busy', this one earns its name of Easy.

Cons: I would design some reports a little differently, to put more data on a single page. That's about it.

Overall: Made it super easy for me to take over the management of 3 RV Storage lots. Saves us time since more than 1/2 our customers now pay automatically, with a low flat-rate Card option. Excellent support when needed (which isn't often since it is so easy to use). Beautifully simple program reduces stress in my life (which takes more skill to create than the over-complex, clunky programs!).

Capterra-loader

Smooth Sailing

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Interface is wonderful and easy to use. I will most likely start using the website interface by the end of the year.

Wonderful

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: so far everything. Great customer service they help you right away and if you have to leave a message they get back to you promptly. Good monthly price for the service you receive. I love the reminder text and emails for the tenants bills.

Absolute "Must Have" for any Self Storage owner

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I simply could not run my business without Easy Storage Solutions. The features and ease of use are ideal, service is exceptional and the team is constantly releasing updates to make the program more intuitive and improve functionality. Exceptional software at Any price....and affordable enough for even the smallest "Mom and Pop" operation.

Overall: This software is my most valuable "employee", simply could not run my business without them.

For a small facility we have this is perfect.

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is really easy to use. It has plenty of functions, and we especially like the Site Layout feature.

Cons: I wish it had better accounting functionality, or an easy tie-in to Quickbooks. having 2 separate record-keeping programs is a bit of a challenge, but not uncommon in industry.

Overall: Simple and affordable management software.

Very,Very easy setup. Quality follow up by several staff members. You will not be alone

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, very straight forward and yet has every thing you need to run you business. I interviewed all the top 5 companies. No one has as complete a product, and as superb a follow up system as they do, and certainly not at this price. Like all the major cos, the website starts out with few options, and is then customized for you, but these people with make tweeks that are important for the success of your business. I do not know why anyone would pay more.

Overall: Features are complete. Website is engaging to potential customers. Support is superb.

I have just purchased this service and am still in the process of setting it up. So far, so good.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how the software will do much of my work for me and I really appreciate the customer support that I have received from E.S.S!

Cons: So far I haven't found anything that I don't like about the software. I still need time to get my bearings before I can answer this question honestly.

Overall: I haven't really had the chance to benefit from the software yet as I am still in the process of setting it up.

Love this software

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like the fast response to questions or issues - and also the ease of use. The software is very intuitive- new office staff catch right on.

Cons: It is a little cumbersome to set up the map layouts. But with a little patience it can be done. Otherwise it is very easy to use.

Easy Storage is user friendly, great software!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, hands down the best customer support! Constantly updating! Great features!
All internet based so no need for backing up data. You can access from anywhere there is internet!

Cons: I like everything about this software!
Would be nice to see some automatic features added. Like the letters that need printing on certain days! Lien and pre lien wise.

Does what it needs to do

Jan 23, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Streamlined and efficient for cost
Easily accessible through computer, phone, or tablet
Customers have free access for online payments and account management

Cons: Limited flexibility for individual needs or applications
Unable to waive or write off partial amounts
Difficult to find or repair account errors
Printing formats are limited

Vendor Response

by Easy Storage Solutions on March 09, 2018

Hi Danni! Thank you so much for your feedback! We would be happy to show you how to waive/write off partial amounts in the software. Give us a call sometime!

EasyStorage is a very user friendly software. I would recommend it to all storage facilities.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very user friendly and is easy to manage. The menus are easy to navigate and they system is very easy to set up. The customer service behind easy storage is A+ quality and everyone I have spoken to is extra friendly and eager to help. They are also very good with updating the software to make it even more manageable and user friendly.

Cons: There are very few things I dislike. I wish they had an option under the customer's tab to select multiple customers that you wish to apply the same function. For example, if you were archiving customers and wanted to archive more than one at a time, it would be nice to have the ability to do it.

Great and Efficient Softward

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease and accessibility of this software: Being able to access our storage management software is important, and we are able to do this from anywhere as long as we have our smart phone, iPad, or other devices.

Overall: More profits, more time, and great software.

Fast, Simple, Good quality, Affordable

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's easy to use, fast to run reports, easy for our clients to use, and super affordable!

Overall: Keeps my business organized, lets my clients make payments easily and safely online.

I find it to be super user friendly.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I find everything about the software awesome. It is user friendly and easy for my customers. This software is amazing.

Cons: Nothing About the software is not to like. But if I had to pick. Then the fact that I can not input the emails without setting up them a log in account.

This software help runs our self-storage facility.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is very user-friendly, we have a few people in our company that are not that super tech savvy, but this software design it very easy for them to navigate too. Also, the customer support is very helpful, friendly, and patient. We have called them many times and they always walk us through whatever problem we encounter. I also like how frequently they add new things to the software