Self Storage Software

5 / 5 325 reviews

Who Uses This Software?

Small to Medium Sized Storage Facilities


Average Ratings

325 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Easy Storage Solutions
  • www.storageunitsoftware.com
  • Founded 2009
  • United States

About Self Storage Software

Easy Storage Solutions provides web based software for the self storage industry. The software comes with a fully integrated website that allows tenants to e-sign lease agreements, rent units online, and pay their bill via their own online account. It also has the ability to text message and email tenants late notices and invoice reminders. Customer support and software upgrades are free. For a free demo please visit http://www.storageunitsoftware.com/demo


Self Storage Software Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

Self Storage Software Reviews Recently Reviewed!

Great and easy to use

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: Customer service is 100%

Pros: Its very easy to use and the customer service is worth every penny. Its complex enough to handle everything I need and simple enough for me to operate it

Excellent. They have made it easy for a redneck like me

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very user friendly and simple for someone like me with limited computer skills to learn
and to pick up quickly.
I also love that it is all linked to the website, so my customers and myself all use the same website

Overall: Runs my business for me effortlessly

This site has done everything I needed and the customer service/support is awesome.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and great support offered by Self Storage software. They respond well and everything is user friendly.

Cons: There are some limitations in the system however the support team tries to make whatever I need happen.

Easy Storage Solutions has made managing our business so much easier!

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything is laid out so nicely and the website is easy to navigate through. There are so many options to customize things exactly to how you want your business to run.

Cons: I really don't have any complaints about this product. It has helped so much as tenants are able to rent online and make monthly payments. I do wish that there was a way to get notifications on our phones when a new unit has been rented. I also wish that the payment center business was a little more fluid in how it worked with Easy Storage Solutions.

Mostly good experience, reports are limited though.

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and navigation, website integration, easy-going personalities of owner and employees. Customer support is generally accessible and helpful.

Cons: The built-in reports are limited in many respects and do not provide all the data necessary in each report to do robust internal reporting.

Overall: Good value for the money, website looks good.

Great Customer Service!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy to learn! Training new people has been a breeze. We also love the convenience of the free website.

Great Software

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Great customer service. I just switched from Tredds. Best move I've made in years. This software does most of the work for me. We have needed to make some changes and it was so easy.

Easy Storage Solutions is your answer.

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: If you don't have the time or inclination to do it yourself they will even set it up for you! I recommend Easy Storage Solutions

Pros: Easy Storage Solutions is an easy to use software for any one who has a storage facility or any rental properties. It is easily adapted to your personal needs. It is versitile and user friendly. Easy Storage Solutions provides solutions to your bookkeeping problems..

Cons: I would like to see a tab feature to separate individual rental properties. If the tabs were in different colors to identify each property it would help tremendously. Then the photo pages could be surrounded by the appropriate colors. This would be great for those who are more visually inclined.

ESS has been great!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is intuitive and easy to use. Support team is amazing and super responsive. The website it generates for us is easy to update. The ability of the call center to support the business using the software is also key for us!

Cons: The software is functional through the browser on my mobile phone but it is not great. I would love an app!

Great Software!!!!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's ease of use and being able to control every aspect of all your storage solutions make it great, also it is priced very cheap.

This product has it all in a very easy to use format.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer support is incredible. The availability of other services means we can run our business with ease. Credit card processing and the call center, Quickbooks integration all make it so simple.

Cons: Can't really think of anything. Maybe a little confusing sometimes when setting up units between reservation fee and deposits

Easy Storage is great for my facility.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use and functionality is excellent. It does everything I need it to do and more. Great support also.

Cons: One of my only complaints is when I try to navigate to the customers rental page then back to my management side I have to log in and out.

Fast and easy to set up my business operations.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Thank you for creating such an affordable and functional product.

Pros: The features and functionality with this software are just what I needed for my small storage unit facility. The price point is fantastic and very affordable.

Cons: I wish there was a way to track expenses as well as customer/income data. That way I could ditch Quickbooks and track all of my business data in one place.

New Customer

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have never had a website and love the ability for our customers to rent online.

Pros: ESS has made the transition seamless! Everyone has been extremely helpful and accessible by email and by phone - even with the most minute question. They seem to continually update the software for any glitches or upgrades.

Cons: I wish there were a couple of more override options for individual tenants - such as invoicing next month's charges before every customer is invoiced.

Super easy to use.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very economical.

Pros: Pay on line and open 24 hours. Very clean site and all automated. Good security for my stuff. Nice place.

Great customer support. Always called me back. software was truly easy.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I liked how simple and easy it was. That I can edit the website myself. I think the software looks good and systems work well

Cons: Could use a couple of options on how the home screen can be laid out. Other than that I don't have any complaints

Overall: Up and going in no time!

Vendor Response

by Easy Storage Solutions on September 11, 2017

Thanks, Garrett!

Glad we found this software

Aug 01, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fully functional seems to be what we were looking for The price is reasonable so far and the service is very good

Cons: Slight learning curve we have had to spend alittle time learning the system and getting use to all the steps to make it work

Overall: Great way to manage our business

Vendor Response

by Easy Storage Solutions on September 11, 2017

Thanks for the review, Darren. Feel free to give us a call if you have any questions about the software. We have a full support team ready to give you a hand with anything you need. 888-958-5967

Super easy to learn and makes my day easier.

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's really hard to make a mistake with the software, I have entered the wrong thing and been able to change it quickly.

Cons: There isn't a detailed report of what has been paid without going to each individual person making out monthly statement harder to reconcile a month.

Overall: It makes managing a storage facility much easier.

Vendor Response

by Easy Storage Solutions on September 11, 2017

Thanks for the review, Sloane. We have many detailed reports in the reports section of the site. We recommend the revenues report for what you're looking for!

Great program and even better customer service.

Jul 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Overall, I am very pleased with this program and this company. Their customer service was fantastic while I had a million questions during our set up phase and as we were getting used to how the program worked. They even offered to help me with some of the input work when our old database didn't port over all the information.

Pros: I like how easy it is to use and how useful the site map is (such that you can see at a glance who is late, as well as hover over the unit to see who is renting that unit and their phone number for quick contact).  You can also change the status of the unit right from that page as well.

Cons: I wish I could a little more adjustability on how the late fees work. We occasionally rent two units as one and it would be nice to be able to make it so only one of the units generates late fees instead of both.

Easy Storage Solutions is a great system for a self-storage startup!

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I am very happy with my choice of Easy Storage Solutions as the people that have worked with me -- from the Sales Rep to the Customer Support people were extremely accommodating and worked hard to ensure my business needs were met based on the startup of needs of my business.

Pros: The pros for the Easy Storage Solution system are definitely ease of use and reasonable cost! System has the appropriate features without alot of unnecessary add-ons that were right for my startup self-storage business.

Cons: No true cons regarding the system except maybe the graphics or visualization could be more colorful. Just a little plain but no big deal at all---helps for ease of use.

Excellent Service for the low cost.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great program. Love it.

Pros: Easy to use and very affordable. Great customer service. I had spent way too much on programs in the past. Wish I had known about Easy Storage Solutions sooner.

Cons: I can't think of any cons. Very easy to use. They keep adding features and keep making it better.

Moving to a new storage software was so easy!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The user-friendliness is amazing. Everything is laid out very simply and efficiently. The customer service is off the charts! They always answer the phone and reply to emails promptly. Answered all my questions and helped me move our customer database over without any issues. Very happy we decided to go with Easy Storage Solutions.

Cons: Would like to be able to make more custom changes to the email templates: changing fonts, colors, adding logos, etc. But not a deal breaker.

New to the business, shopped a lot for software, happy with my choice

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of set up, customer service is great, real people, software is easy to navigate and customers like it

Cons: no complaints so far, we are new to the business and have had this software less than two months. Very happy so far.

I have had exceptional support help through the conversion of our old software to the EZ software.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that it automatically sends out notifications to my customers and that we can do certified emails through the software, rather than paying to use RPost or going to the post office.

Cons: I wish there were more specific reports, but we can make due with the reports they offer. For example, I used to have a report showing customers who were 30/60/90 days late, but now I can only see who is late and how much they owe. It isn't broken down to who is three, two or one month behind.

Overall: It is easy to use, has automated features that save time and money.

Vendor Response

by Easy Storage Solutions on July 19, 2017

Hi Rebecca, thanks for the reviews! Concerning your comments about the reports we do offer these services in our software. If you go into your collections report you'll be able to sort them by 'days behind'. Just type in 30-90 in both of the boxes and you'll be able to sort them! Let us know if there's anything else we can help you with!

Streamlined rentals!

Jul 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I've had really great support from Easy Storage and am so thankful I stumbled across this software!

Pros: I love that I can easily keep track of all my customers and units from any of my devices anywhere. I can rent a unit out or take a payment even if I am not in my office. Having a website has really cut down on my paperwork.

Cons: There are a few areas where the software could be more intuitive and the mobile friendly pages need a little adjustment for administration, but could prove to be very useful in the future.

I can't express to you how much you need this team in your corner. They are invaluable. Call today!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy online portal, organized tenant communication , it literally has everything you need to run your facility. They even have some things you've never thought about adding. They have taken me from zero to 100% occupency in three months.

Overall: It completely drives my facility. I could open without it.

Vendor Response

by Easy Storage Solutions on July 19, 2017

Thanks Rich! It means a lot!

Using this software has taken my storage units to a new, higher level!

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I can't say enough about this software. It helps me, it helps my customers, it's a win-win all the way around. I don't even take advantage of all the features they have at my disposal, but if I did it would boost my productivity even more. Gotta make some time to get into this some more!

Pros: Customers can use it with ease. It beats having to arrange times for meetings, as customers can see what is open, can take a drive by look, and make their decision. On line payments are a breeze and have boosted my receipts immensely!

Cons: I agree, the map making is a bit difficult, but not insurmountable. Just takes some time and patience.

So far it's great

Jul 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All the things it does for you. Sounds like it's all done for you. The staff is very helpful. Every time I call them they are eager to help me get things up and running. I would recommend this software.

Overall: New as of now but if does what sounds like it will be a major benefit to me

Vendor Response

by Easy Storage Solutions on July 19, 2017

Call us anytime, David. Thanks!

Quick Setup

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: I would definitely recommend.

Pros: Not expensive and it's relatively quick to set up. There are auto pay options for the customers and that makes it super easy to receive the money instead of messing with checks.

Cons: None really. It takes a little time to get used to the software, but I expected that it would. I can't complain

Easy software to use

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall very good software for the price. I would recommend to others. Great customer service, always willing to help walk you through.

Pros: Simple payment process. Easy to set up customers. Clean looking website. Easy customer online payment process. Customer service is great.

Cons: The map is not very user friendly to build your layout. All transactions are shown in Mountain time instead of your timezone, confuses customers.

Excellent fit for our operation

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The folks at Easy Storage have always been extremely nice and helpful!

Pros: Great web based software that suits the needs of our owner/operated facility. The software is simple, clean, and straight forward to use!

Cons: Could be a little more mobile friendly for the owner/manager side of the software. Site map feature could use some updating.

Time saving solution to our Storage Unit management

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am a new user and have found this software to be extremely easy to implement and user friendly from Step 1 through Step 4.

Cons: I am very impressed with the software and its' ease of use however, I would prefer to be able to delete an incorrect Tenant record rather than archive the record.

Was scared to death when we decided to go online now I Love it!!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Love Love Love all the customer service reps they are all so nice!!

Pros: The ease of using this system did not take long to learn and I am still learning! New things happening all the time!

Cons: Would like to be able to delete people who go online and make a profile and never rent do not like the fact that we have to archive them.

The best solution for complete mini-storage management

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: You can tell it was designed by storage facility owners, it has everything you need including website and payment processing.

Amazing product and customer service

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to use and everyone is very helpful when needed. I have never had a customer complain about the software or site.

Overall: I have little to no complaints about the software or service. I have had amazing results so far and it makes running my business so much easier.

Vendor Response

by Easy Storage Solutions on June 20, 2017

Thanks Griffin! Call us if you have any questions!

Made our life much easier

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Although this is one of the easiest programs we have used. We were promised the Quick Books link and are looking forward to this upgrade.

Pros: Our customers love our website!! They rave about the ease of sign up and payment. Online check-ins have increased our tenancy by at least 30% and we seldom miss the chance to acquire a new customer. Online payments have increased our collection rate 35% due to Easy Storage text email reminders This program makes it easier to keep track of all of the income from each individual customers. Year end calculations done on this program make our taxes a snap. This program has allowed us to increase our income on our property by 90% while also increasing our collection rate from 60% 98% This was the best decision we ever made at our facility.

Cons: The simplicity of the program is also its downfall. We can't back up our own information from this sight. This makes it hard to reconcile our credits from Easy Storage and our Debits. We need to be linked to Quick Books

Vendor Response

by Easy Storage Solutions on June 08, 2017

You can backup your own information by downloading any of the reports to your computer. Also, we have everything backed up on multiple secure servers. I think there must have been some confusion about QuickBooks. We do integrate with QuickBooks Online and have a download for QuickBooks Desktop. We have a QuickBooks specialist that offers advice on the best route to take. Our QuickBooks guy said he reached out to you and got everything sorted out.

this software helped me get started out on the right track

May 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How helpful the staff was. They make you feel like you are their only customer. Our rep is awesome! I never had to wait more than a couple minutes if at all for a call back

Vendor Response

by Easy Storage Solutions on June 20, 2017

Thanks for the review, JR!

Overall I'm very pleased with this program, it has made running a storage facility much easier.

May 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Anytime we have needed help figuring something out the online chat help has been fantastic! I have reported the invoicing issues and they have told me that they "are looking into it".

Pros: Has many great features and services that we didn't even consider before moving to a software tracking program, I wonder how we got along without it!

Cons: The "invoicing" features need some improvement, our business provides services outside of the "normal" storage business (like delivery service and snow plowing). We were hoping to use this system for all aspects of the business but are back to using our old system because of issues with invoicing. One of the biggest issues is that this system doesn't have proper invoice sequential numbering. Every line item becomes an "invoice" number and if there is more than one item on a bill then you don't have an single "invoice" number for the entire bill. Very confusing for customers.

So Easy to Use and Amazing Customer Service

May 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service is outstanding. They are always so quick and knowledgeable. The system is very easy to use and easy to figure out.

Cons: There are some features that I wish were available, such as being able to have 2 email addresses as the email contact for the invoices etc. Also, it would be nice if you could simply delete certain items in the billing history, rather than voiding them particularly when a mistake is made. This would be more ideal so that the billing history wasn't so confusing.

Vendor Response

by Easy Storage Solutions on June 08, 2017

The way to "delete" certain items in the billing history is to zero out the charge by clicking on the 'date' of the transaction, once the transaction is zeroed out you can archive the line item so you don't ever see it again in the billing history. This makes things a lot cleaner than "voiding" line items (which adds another line in the billing history). Following this will help the billing history not look confusing.

Simple yet powerful. Has everything I needed and nothing I didn't.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, great customer service. Very professional website that has an ability to login and manage all my tenants and payments. Seamless!

Overall: web based management and great looking website.

Vendor Response

by Easy Storage Solutions on June 20, 2017

Thanks for the review Steve!

Quick to get up and going

May 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It is getting better as it goes, they are always adding new features and working hard to improve any issues. You can always call them and they will fix issue you are having on their end.

Pros: good customer service when you have no idea what you are doing or how to fix payments with customers

Cons: setting up accounts for customers is difficult for them, and hard for customers to figure out how to move out, or move to another storage unit that comes open. So basic navigate is difficult, for customers and we call regularly for help, as we do not see the tiny buttons either to move them out or to make a payment, etc..

Customer support & quality

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: I like every thing

Overall: Easy storage has great service and they are their to help you anytime you need them. It's very easy to use ! I would recommend easy storage to anyone that's looking for a storage program.

Vendor Response

by Easy Storage Solutions on June 20, 2017

Thanks Heather, let us know if you need any assistance!

Great Support and training

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very helpful staff that knows the software well. By phone or email, their response time is quite quick. There's not much that the software doesn't do. You can run your whole business from the website.

Pros: Smart, friendly staff

Cons: none

FANTASTIC!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you are in the self storage business and you don't use EASY Storage, we feel bad for you! Great product, excellent service! Integration to QB Online works GREAT.

Vendor Response

by Easy Storage Solutions on June 20, 2017

Thanks for the review Paul!

Easy indeed

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Excellent product.

Pros: The software is very easy to use. On the rare occasion I can't figure something out on my own, customer service is very responsive.

Cons: Entering payments made outside the system is somewhat clunky. Can't seem to send a text to clients without an email address.

Vendor Response

by Easy Storage Solutions on June 08, 2017

Entering payments made outside the system involves 4 clicks. First click on the customers name, next the "make a payment" then the "make a payment" button for the current invoice. and lastly after the amount is entered you would click the payment method of "cash, or card swipe, or collected externally" So making payments outside the system shouldn't be too hard. Also text messages to clients only requires a phone number in the tenants account under "cell phone". no email is required for the system to send out a text message.

Storage Owner

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great customer service! Always available when needed. Everyone took their time answering questions.

Vendor Response

by Easy Storage Solutions on June 20, 2017

Thanks for the review! Feel free to contact us with any questions!

So Happy I Converted To Software

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has made my life so much easier. We are a small facility (under 200 units) and I vetted 2 other companies. This software does exactly what I want and need without a lot of unnecessary fluff. Customer service is out of this world!

Vendor Response

by Easy Storage Solutions on June 20, 2017

Thanks for the review, Angie!

EASE OF USE

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: CUSTOMER SUPPORT IS THE BACKBONE OF THIS SOFTWARE. I'M A 60 YEAR OLD MANAGER WHO IS NOT VERY TECH SAVVY.EVERY TIME I HAD A QUESTION I WAS TREATED VERY WELL, NOT LIKE A CHILD AND KNOW MATTER HOW LONG IT TOOK THE STAFF WERE VERY PATIENT TILL I FIGURED IT OUT. IN THAT REGARD KRISTEN IS THE ONE WHO BASICALLY TAUGHT ME THE INS AND OUTS OF THE SOFTWARE AND HELPED ME OUT THE MOST. SHE CALMED ME DOWN AND LED ME THROUGH THE PROCESS TO WHERE I'M VERY PROFICIENT TO THE POINT I CAN HELP OTHER MANAGERS IN OUR COMPANY. WE COULDN'T BE HAPPIER THAT WE ARE WITH EASY STORAGE SOLUTIONS. GEORGE

Pros: EASE OF USE LIKE THE TITLE AND ESPECIALLY CUSTOMER SUPPORT. WE HAD AN OLD DOS SYSTEM AND IT WAS LIKE GOING FROM A SKATEBOARD TO A LEAR JET IN AN INSTANT. THE SPEED OF THE SYSTEM IS WONDERFUL AND THE REPORTS DO IT ALL.

Cons: UNFORTUNATELY WE CHARGE THE FIRST MONTHS RENT AND PRO RATE THE SECOND MONTH WHICH ALLOWS EVERYONE TO PAY ON THE FIRST OF THE MONTH THERE AFTER AND THERE ARE A FEW GLITCHES IN THE SOFTWARE THAT I THINK THAT NEEDS TO BE FIXED BUT ALL IN ALL WE ARE ABLE TO WORK IT OUT.

Vendor Response

by Easy Storage Solutions on June 08, 2016

We allow this same prorating method in the software. This is located under the "Setup" tab under "settings" there is a prorating drop down box with the option of "bill for first full month, Prorated 2nd month billed now." there is even another option for "bill for the first full month, and Prorate the second month billed later". So we're not quite sure what "glitches" are being referred to, however, we would love to help offer more training through a call to our support team.

Getting it together

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Great product at a great price. They are constantly improving and growing. I looked at many programs, and I'm so glad I went with Easy Storage Solutions.

Pros: Price, ease of use,, and support.

Cons: Can't think of any.

Great service

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Software is great, customer service can fix any problem in one call. I use them for 3 different facilities.

Vendor Response

by Easy Storage Solutions on March 20, 2017

Zach, thanks for the review!

Awesome!!!

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy Storage has been great. Simple and straightforward made set up Easy. Every time I have had to call them their customer service have been awesome. And they answer the phone .

Vendor Response

by Easy Storage Solutions on March 09, 2017

Dan, thank you for your review!

Works great for our needs

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We took over a company that already had this software in place. We received very little, if any training, and it was easy to figure out and we keep discovering more and more reports available online that gives us invaluable information. They are consistently updating their program and trying to make things even better. They have been pretty good to answer our phone calls and get us the help we need in a timely manner also.

Pros: Easy of use and the cost.

Cons: The fact that you can't add and delete entries with whatever date you want. The date is always current, so you can't correct errors too easily without it looking a little confusing.

great customer support

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very prompt customer support, and a good price. It takes a lot of tasks off of my plate. Easy to configure.

Pros: Support, price and features that automate many of the tasks that I used to do manually

Very Positive Review for Storage Unit Software

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We purchased this software about two years ago to help operate our storage company that has over 100 units. As we have several other companies, two of which are over 30 years old, we have had our share of software to either help run the actual company or to run our many pieces of equipment within the various companies. Although I have never given a recommendation about any software we purchased, I feel it is appropriate to say that this software has been absolutely perfect and that it works way beyond what we were expecting. One last comment. My staff has made a couple of minor recommendation to the software staff and they made the adjustments while on the phone.

Pros: Very powerful program. Very reasonable cost. Called three times in the past with questions and questions were answered immediately. They must never sleep.

Cons: No cons whatsoever.

Very pleased

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For over 10 years I kept all of my customer accounts on a spreadsheet. Now with this software it is much easier and I feel safer.

Cons: none

Overall: Very pleased with set up. It did take some time to input my client base. I had a couple of questions and the customer support was fabulous. Starting my 3rd month with the software and loving it. Easy integration with credit, debit and ACH customer payments.

Recommendations to other buyers: Clients can access their own account now without calling me when I'm away from my computer.

Vendor Response

by Easy Storage Solutions on March 09, 2017

Thanks for the review, Myron. We appreciate your business!

Easy to use

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very user friendly and easy to use.
Great quality, software.
Staff is very friendly.
Great value!

Vendor Response

by Easy Storage Solutions on March 09, 2017

Thanks for your review, Rush!

Easy storage

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using the software for 2 months now. This product is far superior to our previous software being cloud based. And at 1/12 of the price it's hard to say no. Easy to set up as well.

Pros: Ease of use

Cons: Reservation of existing rented units

Easy Storage Solutions

Feb 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have been using the software for approximately 2 weeks now and have flown through getting set up. Everything has been fairly straight forward with the setup. We have done it ourselves with little help or guidance as very easy. Any questions we have had we have either called or used the online web help and had an immediate response to our question. Customer service has been fantastic always quick, friendly and knowledgeable. Great product.

Great, affordable software program for small storage units business owner.

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We started out with 10 storage units, but when we expanded to 50, I knew it was time to get some outside help because Excel just wasn't cutting it. The things we love about this software: 1) our customers have their own accounts, so they can look at their information at any time, 2) our customers can pay online (this has been really helpful for our out-of-town customers), and 3) this software does the invoices for me (which saves me hours of work at the end of the month)!! Also, like that we can update from anywhere: our phone, laptops, tablets, anything with an internet connection. We can see easily which units are available or closed, whereas before someone had to check the Excel file at home. This software is a true blessing, and we are glad we switched over!!

Pros: 1) online pay 2) makes invoices automatically 3) texts customers payment reminders 4) easy to access

Cons: I'd like to see an option, with a clear easy tab that show what money is being taken in and what money is being taken out each month. That would make my life easier!

Great customer service

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love that the product combines several products into one software. It allowed me to streamline my business into one software instead of using 3 different products. Customer service is great! They are always checking in to see how things are going and are eager to help get the website all set up. Thanks!

Pros: Love that it combines the functions of several software packages into one easy to use package. It allows you to rent units online, online bill pay, tenant accounting and a website all in one!

Cons: Website editing is not as straight forward as other website software. Drag and drop functionality would be nice.

Great Software System

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Easy Storage Solutions for about a year now and have loved it from the get-go. It was easy to switch everything over from our previous software company and the staff was incredibly helpful. One of our biggest setbacks with the previous software system was their customer service. The customer service with Easy Storage Solutions is phenomenal. We've worked very closely with the representative she always gets back to us as soon as she can- which normally is within a few minutes. They have been great to us and we really enjoy the actual software. It's easy to use and has everything we need!

Pros: Customer service is top notch. Easy to use.

Great for those new to management software

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Before using this software, we used excel spreadsheets and paper files to manage the property. The software easily saves us a few days of work every month, and also allows the customers to manage their own billing. The customer service is top-notch. There are still some areas that need improvement, but overall it is well worth the monthly service fee.

Vendor Response

by Easy Storage Solutions on March 09, 2017

Thanks for the great review, Steve! We would love to work with you and hear any suggestions you might have!

Great software!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is the 2nd program we purchased - this one is so much easier to use. Very happy with the product!

Pros: Ease of use.

Great Business Partner

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The team at Easy Storage Solutions is a partner, not a vendor- Great Customer Service and Value for the money!

Easy Storage Solutions

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy Storage Solutions is easy to use and they provide great support.

Outback Storage II

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am a new customer and this is the first month the software has been fully up and running. I am still learning how to use the system but the more I use it, the more I understand it. It took some time transferring my customer information into the software but that is to be expected.

Pros: The text and email invoices, as well as late notices being sent out automatically, are a plus. My previous program did not have that feature and it was not accessible through the internet. Having the credit card processor integrated into the software also saves me a lot of time. I am no longer making double entries.

Cons: I have customers who are confused by the invoices that are sent out. When setting up each customer you need to make sure you have all boxes checked (text, email, etc) because otherwise, you have to go into each individual account and check the corresponding boxes. Not a huge deal but somewhat time consuming.

Recommendations to other buyers: I am very pleased with the customer support. Anytime I call or email, they immediately respond to my questions with easy to understand directions. I also get personal emails asking me how I am doing and if there is anything I need help with. They treat you as if you are the only customer they have.

Vendor Response

by Easy Storage Solutions on February 02, 2017

Hi Becky, thanks for your review. There is actually a global setting that turns on all invoicing and email and text invoice reminders. Sorry you did not see that feature before you went in and edited the notification preferences on a tenant level.

Good Software and Support

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are a startup Storage facility and the staff has been very helpful and courteous. The software has been easy to follow and implement

Pros: Web-Based, customizable

Cons: None to date

Great Company! Great Software

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: They have been nothing but helpful, if I have question or problem I just give them a call and it's fixed. The software is easy to use and perform as promised.

Pros: Easy to use.

Cons: I one thing I don't like is there is not a way to void out a charge or invoice.

Recommendations to other buyers: When calling to about a demo or have questions, talk to customer service they do a great Job and is so willing to help!

Vendor Response

by Easy Storage Solutions on February 02, 2017

Hi Chad, thanks for your review. There is a way to void out a charge or an invoice. You can do this by clicking on the date of the invoice and after you do that it takes you to a screen that allows you to edit/modify/void the invoice.

Not so easy to make modifications

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I love everything about this product, except that I can't easily modify the sizes of the units for the sitemap for it to be in proportion to our actual units (i.e. 10'x20' = 5"x10") You can modify the sizes, it just takes far too long, and they're never exact. Also, the "website" (I use that loosely) they give you is pretty bland. I haven't checked yet, but I'm hoping things can be modified to meet our company's needs like the color, layout and/or font. However, it does what I need it to do, plus more. Overall I am very very satisfied.

Pros: Ease of use and data entry.

Cons: I can't easily modify the sizes of the units for the sitemap for it to be in proportion to our actual units (i.e. 10'x20' = 5"x10"). The website is bland.

Recommendations to other buyers: Buy it.

Vendor Response

by Easy Storage Solutions on February 02, 2017

Hi Sarah, customizing the "birds-eye" view of the unit map can be challenging at times to get the edges to line up. We are happy to do that for you if you find it to be difficult. Also, please let us know what we can d to spruce up your website, we are happy to help in any way.

New Customer

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It was easy to learn and was easy to transition of all of our customers into the new software with an excel spreadsheet. The staff and help desk were very supporting and friendly with our silly questions.

Cons: Everything was great.

Overall: We had a very easy transition into EasyStorage. When we had questions the help desk was always available and friendly. The software is very intuitive and easy to learn.

Vendor Response

by Easy Storage Solutions on March 09, 2017

Nick, thank you so much for the great review! W really appreciate your business with us!

Storage Unit Management Made Easy

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using the system since 2011 and have continued to grow due to the website presence and ease of use. All easy enough to allow my wife and I to maintain both full-time jobs while the storage units almost manage themselves for us. Book a Demo today and tell them Jeff Sent you !!!!

Pros: Easy to use most customers create their own profile and book unit with the credit card and all we do is click a couple of approvals online and they are booked as a customer.

Cons: Can't think of any

Recommendations to other buyers: Take advantage of the free online demo and see how this system compares with what you are currently doing. We had our demo in early 2011 signed up and have never ever considered going back to our old process

Best product and best price

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This product is the best out there! Very affordable. So glad I found them!

Pros: Has the reports I need. Very easy software to use. Customer service support is beyond any that I've ever had.

Cons: There is nothing I don't like!

Great Company to work with.

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web based - easy to use on phone.

Cons: Need more functionality for multi facility reporting.

Overall: The representative and the entire team at Easy Storage Solutions are true professionals! They are always available and working to improve their product line. I recently added a fifth facility to their platform and will continue to work with them in the future. This is a perfect platform for a small business owner. I look forward to them improving the functionality to better support reporting for multi facility owners.

Recommendations to other buyers: None

Vendor Response

by Easy Storage Solutions on March 09, 2017

Thanks for your review, and your suggestions, William! We appreciate your business!

Good Product to use

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This Cloud based product is very good and makes the work so easy.

Pros: Saves lots of time by having the options online Very useful for tenants, renting Online payment is a plus

Cons: None

EASY STORAGE SOLUTIONS KEN HENDRICKSON, 435-216-9286

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our storage facility began using Easy Storage Solutions October 1, 2015, and I can't say enough about how great it has been. The staff at Easy solutions are always eager to help you if you ever need it. The price is very reasonable and the software is compatible with credit card use. Our collections have been better since we started using this software. I would welcome any further satisfaction inquiries.

Pros: You just know when you have made the right decision when you talk with their staff and you see the ease of operation of the software and what it will do. I paid $2000.00 for the software I used before switching to Easy Storage Solutions and have never looked back.....

Cons: Can't think of any.

Recommendations to other buyers: If you want to improve your business operation I urge you to check this out.

How much easier could it get?

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a well-established business that never truly integrated into the 2000's. This software came along and BAM, we are current and accurate and loving how easy and simple it is to use. I sampled a wide variety of product over the years, but nothing like this made it so simple. THANK YOU!

Pros: Ease of Integration, Cost, Reports

Recommendations to other buyers: Have the team assist you in the initial set up, its worth it.

Glad I made the switch!

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been in business for over 15 years and have been using a higher dollar software which came with terrible support. I decided to switch to Easy Storage Solutions and am very happy I did. The software is web based, so I can log in from anywhere, even with my iphone or ipad, and take care of business. Customers can log into their account and may payments on-line. Customer notifications can be sent via text and/or email. ESS is very easy to use, reasonably priced and the support team is excellent!

Vendor Response

by Easy Storage Solutions on March 09, 2017

Thanks for the great review, Tammy!

Easy Storage team very helpful

Dec 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The team at Easy Storage Solutions has been extremely helpful with their product every step of the way.

Pros: Friendly, helpful support

Recommendations to other buyers: Shop around and test products to see how they differ..

I'm loving it so far...

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the website is tied in with the software and it is easy for me to do updates so I don't have to pay someone else to do it for me.

Cons: I don't like how long it is taking to get all of the info into the new software.

Overall: I have had some difficulty transferring the data from my old software onto the new. When we finally found a way to do it, it only transferred some of the information. For a fee, Easy Software said they would put someone on data entry to "fill in the blanks". Things are going pretty smoothly now but I have to wait for their part to be done before I can start entering my daily transactions. I'm backed up about 2 weeks but I have a good feeling about the software after all of the details are ironed out.

Recommendations to other buyers: Yes! If you need software sign up for Easy Software Solutions right away. The sooner you do it, the less info you have to enter to get it caught up. ; )

Vendor Response

by Easy Storage Solutions on March 20, 2017

Thanks for the review, Crystal!

Talk about change my life!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Constant contact with my customers

Cons: I really like it!

Overall: One call does it all! The software took my facility from the worst run facility on earth to absolutely smooth running and efficient. It collected loads of back rent in just the first month!!! I've only been using the software 2 months and it has been a complete 180-degree change for my facility. Thanks, guys!

Recommendations to other buyers: Maybe a couple of tweaks to the reports

Vendor Response

by Easy Storage Solutions on March 09, 2017

Hartley, thank you for your great review! We are so glad to hear you are enjoying the software!

Best software out there for storage facilities

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a brand new facility. This software is easy to learn and easy to use. I am still learning to use all the features it offers to enhance the performance of running our business. Occasionally when I do need support, I use the chat option. I rarely have more than a minute wait. They have never failed to answer my questions and let me know why things need to be done a certain way. I did a lot of research before choosing Easy Storage Solutions. I'm glad I did.

Pros: Great customer service, easy to use, price.

Cons: None so far. We've been in business just under a year.

Storage done Easy

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It has been great!!! For two people who are not the greatest with computers this has been the easiest to learn. When we do have a question we have no problem getting our questions answered. The whole crew has been awesome! If anyone out there is looking for storage software this is the one. We used another software and it was so much more work just to make a payment. This software is so easy to maneuver around.

Best thing I ever done

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, online based, capability to have multiple access it at one time, great interface with credit card vendor.

Cons: Dont back up to my computer

Overall: I have owned and ran a small self storage facility (110 units) for about 9 years. I had always done my bookkeeping and billing with a simple computer based software program and excel spreadsheets. I had a paypal button on my web page that would allow tenants to pay online and then I would manually enter payments to my software and spread sheets. This was time consuming and confusing to anyone else trying to log data.

I decided I wanted to upgrade to a internet based and through a self storage forum discovered Easy Storage Solution. The price was very reasonable and it was what I was looking for. Being "hands on" I had a lot of questions about how their website worked and the interaction with the credit card processor. Luke done a great job of explaining and calming my fears of something new. Everything was clearly spelled out and I bit the bullet and signed up.

In a matter of a day or so Easy Storage Solution had my site up and running. They transferred my domain and had my webpage running very quickly. The tutorials helped me enter my data and customers in no time flat. I was even able to edit my web page with their easy to use online access.
Kristen helped me set things up and she is very attentive to me as a customer.
After using this online based management site I don't know how I got along with out it. I has cut my time to 1/10 of what I was spending before. I like that since its internet based, two or more people can be logged in at one time; (one entering a deposit and maybe one adding customers) It works very good on mobile devices, which the tenants like. The tenants have great access to their payment history.
Great product and great people to deal with!
I highly recommend it!

Recommendations to other buyers: Great support!

Vendor Response

by Easy Storage Solutions on March 20, 2017

Thanks for the review Mark! Because we have all that data backed up on multiple secured servers we've tried to take that headache away from the storage owner to always be worried about losing your data. Instead we take the headache for you and save the time to do constant backups.

Easy Storage

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is great for smaller storage places. (300 or less) It give you a website credit card processing with a 1.99% charge, online rentals, reservations and online pay with credit card and checks. It does not have any in depth reports but for a basic software with all these features for a monthly fee you can't beat it.

Easy Storage Solutions Review

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The software is extremely user-friendly and the technical support has been amazing. I received responses to my email questions almost immediately and tech-support contacts you periodically to see if you have questions. I'm very impressed and would recommend the software to other storage unit facilities.

Pros: The fact that it's very user friendly, tech support is amazing and a good value for the money.

Great product!

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a really good software. It did so much more then what I thought it would.

Pros: Very easy to use.

Easy Storage Solutions

Nov 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: This software is amazing! We are just getting things up and running, and the staff and customer support has been incredible. They have been so helpful and make their instructions clear and easy to understand.

Pros: We love that the software has the ability to send out emails to all of our tenants so easily. It can also send out texts which makes reminding tenants to pay their rent very easy. The customer support is awesome. We also love that people are able to rent online.

Storage software

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I really liked this software! It has so many features in it that everyday that I use it I keep finding more! This is a good product.

Pros: How easy it is to use.

Great Customer Service

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Working with Easy Storage Solutions has been a pleasure. Through all phases of creation, training and implementation of my site I have been treated like their #1 client. All questions are answered, phone calls and emails are responded to promptly and courteously. I will be expanding my business with them in building an additional storage facility that has just broke ground.

Pros: Easy Storage Solutions is one stop shopping for your storage management, website maintenance and payment processing. It is all integrated in the system and easy to understand.

Recommendations to other buyers: I had tried a more expensive provider in the beginning of this business and was very disappointed with all of the "add on's" in price and poor customer support. To date everyone I have dealt with at Easy Storage Solutions has treated me with kindness and respect.

I'm happy with Easy Storage Solution's service

Oct 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It was the best option for me! It has lots of great features and the basics of what i needed for my facility. And the best part is that it was the most affordable option I could find.

Pros: Tenants can apply, rent, sign a lease, and pay all on your website. The website is easy to update and tweak to your liking. Very user friendly. Saves me lots of time by having all these options online.

Cons: None I have found yet!

Recommendations to other buyers: If you are looking for a software to help you to save time and money as a busy owner/manager of a storage facility, Easy Storage Solutions is the best software for you.

Exceptional Service and Affordable

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For the money, ESS offers an outstanding value tailored to the needs of the small facility owner. The customer service is outstanding (answering my emails on weekends) and the website has extreme functionality without being overly complicated to use for the non-tech crowd. It is great to be able to easily work with the same person throughout the process - an efficiently run operation for sure.

Pros: Functionality Value

Cons: None

Recommendations to other buyers: If you are software shopping for your facility, at the very least throw this one in the mix. We are a brand new facility and did not have to import customers, billing, etc. however we have no doubt that ESS would accommodate every aspect of your new facility, or transitioning software from an existing one.

great value

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: does everything you need to run a self storage place

Pros: price

Cons: none

Recommendations to other buyers: use it

Great Product, Great Value

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Very helpful staff through out the set up process. Very willing to help whenever I call with questions.

They are Awesome!

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The whole process was very quick and easy. They completed the project the very next day and we were up and running way before our deadline.

Vendor Response

by Easy Storage Solutions on March 20, 2017

Thanks for the review, Cheryl!

Watts Storage review

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: It is easy to use for the customers as well as us. The property owner.

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: We have utilized Easy Storage Solutions to maximize our business for the past few years....The Easy Storage Solutions team is awesome!...Very hands on and always ready to help us if we have questions!

After 20 years being in Self Storage I am finally catching up to the ¿TIMES¿

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I will say this: Their response time and helpfulness from their Support Team is the best I have experience and I have experienced a lot. Set-Up went very smooth and the couple small hiccups were handle quickly.

Cons:
I did need to change a couple of my business rules to fit the software but the adjustments I had to make were manageable. Hopefully in the future they will be able to make a couple of the rules a little more flexible

Overall: For my customers to able to pay online and look at their account and update their info is absolutely huge. I was using a very good management software that made life easy. But, being online and able to look at my database from my phone and can run my business from anywhere in the world. Its easier This was a good move for us!

Recommendations to other buyers: Use EasyStorage Demo Site to see if it fits your needs. I will say this: Their response time and helpfulness from their Support Team is the best I have experience and I have experienced a lot. Set-Up went very smooth and the couple small hiccups were handle quickly.

Vendor Response

by Easy Storage Solutions on March 20, 2017

Thanks for the review, WIill!

Easy, Like Their Name Suggests...

Sep 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy Storage Solutions is easy to set up and it is easy to navigate around the software to find the task you wish to perform. It is convenient in that there are multiple ways to access specific tasks, such as taking a payment. The software doesn't log off the user when inactive for a period of time. We find this useful when you have customers who are in a hurry and the software is ready to go. There is no shortage of support; by phone, by email or a link through the software where you can perform a search or chat online with someone from ESS. It has a basic look, which is great because it's not distracting. It is not overwhelming to use because of large amounts of instructions you have to read first before you can accomplish anything. We were quite impressed that we received an online rental customer 40 minutes after activating our online presence!

Cons: It was difficult to build our facility map and not make it look like I had a few cocktails too many during the building process. It is not something I feel proud enough to put on our website. I know there is a mapping tool out there that enables your facility to build a map that looks more professional.

Overall: Basically simple to set up and simple to use. The only issue was the building of our facility map because it is difficult to control the sizes and shapes of every individual unit.

Recommendations to other buyers: There are basic written instructions on facility setup and after that you are on your own with the help of support if you need it. Be prepared to give yourself lots of time for setup and learn as you go, which is the same for any new software. We took about one month. Get plenty of sleep prior to building your facility map. The most difficult part was setting up our payment gateway as we have never dealt with this before. Overall, a great experience!

Vendor Response

by Easy Storage Solutions on March 20, 2017

Thanks for the review, Della! If you want to reach out to us, we would love to help you with your sitemap and any other concerns you might have!

Great Solution - Great Price

Sep 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web site
Customers can reserve online and view what is available.
Customers can pay online
Easy Setup

Cons: Accounting Reports, would like to receive a duplicate e-mail of everything the system sends out

Overall: We made the switch from a pc based program to the web based Easy Storage Solutions 3 months ago. So far we really like the program. It has been pretty easy to set up and learn. Support has been easy to contact and helpful with solutions and suggestions. Cost was very much our deciding factor, and we found Easy Storage to be one of the cheepest storage management solutions. I can see a little room for improvement as far as the financial reporting side, but they seem to be pretty receptive to offering solutions thus far.

Recommendations to other buyers: Works great with StorageRentPayment for accepting online payments.

Vendor Response

by Easy Storage Solutions on March 20, 2017

Teresa, thank you for the review! The software will not send out duplicate emails of everything the system sends out, but if you go to any customer account, at the bottom of the page there is a notifications tool at the bottom that will show you everything that has been sent out from the software. Hope this helps!

Easy Storage Solutions has been what their company name says: EASY!

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The personnel at Easy Storage Solutions has helped us step by step to take our company literally from paper files and no internet exposure to an online system that I can access anywhere (and I have). I have even taken customer's payments on vacation! All this for a budget we can afford and THAT was a big issue for us while we were shopping for a provider. I would strongly recommend Easy Storage Solutions to any self storage operator who doesn't want to spend a fortune for service but still wants a system that works.

Cons: I haven't found anything that I don't like. Even if I get hung up on something I know all I have to do is call or email their support team and they will walk me through it.

Recommendations to other buyers: Talk to Easy Storage Solutions! Feel free to talk to me! I would love to give a recommendation.