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Lytx is the world's leading provider of video telematics, safety, and productivity solutions for commercial and public sector fleets. Our unrivaled video telematics solutions, best-in-class DriveCam Event Recorder, and proprietary machine vision and artificial intelligence technology are proven to help save lives and reduce risk.
Provider
Lytx
Located In
United States
Foundation
1998
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online, Videos, Webinars
Support
24/7 (Live rep), Phone Support, Email/Help Desk
We service fleets of 5+ vehicles from various industries including field services, waste, construction, trucking, transit, concrete, and many more. We offer customizable solutions based on your needs
Content Source: DriveCam
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DriveCam Reviews
Pros
Good technology and their in cab verbal alerts is amazing and a wonderful idea.
Recognize this was the first product that we tested and implemented and we are very happy with it. The software is easy to use, and if I have any questions the support is very fast.
Outstanding customer service. Program manager keeps in constant contact and helps the program succeed.
However, the effectiveness of the program is undeniable. We have already seen a big improvement in getting our drivers to change their behavior.
Cons
They have continually failed to provide the customer service they promise and their lack of communication leaves us without any assistance or means of handling any issues.
We have been working with Lytx for almost two years now. Unfortunately it has been nothing but a headache.
We have about 50 cameras on contract with them and it’s a huge headache dealing with their reps mistakes, from their engineers, level 3 reps and even managers.
We have just experienced the single most devastating crash of our history, and can not get any video of it from Lytx. A driver died in this crash.
"Real life footage."
Overall: It is very easy to use the quality is great and i can always go back and check the past occurrences
Pros: When accidents happend on the road i can go back and replay and see who's fault it was.
Cons: The worst thing about Drivecam is i have to unplug it every night and if not it drains my batteries
"Lytx has been a game changer for us"
Overall: Lytx has been great in communicating and answering any questions. Their Client Success Manager has always been available to answer any questions or direct me to the right person.
Pros: I like the ability to review footage in Live Stream/Video Services. Whenever there is an incident/accident, I'm able to go in a search the date/time in question.
Cons: I would like it to be integrated with a telematics/Hours of Service provider so we don't have to have extra equipment in the trucks, since this information is already being captured in the on board computer system.
"Lack of communication "
Overall: Over a period of 2 years I had to email them for communication and they would respond about every three months.
Pros: Nothing very difficult system to track on. Very cumbersome.
Cons: Customer service is practically non existent. Takes 3 months to get a reply.
"DriveCam"
Pros: Recognize this was the first product that we tested and implemented and we are very happy with it. The software is easy to use, and if I have any questions the support is very fast. Very versatile with reports in different formats. Alerts via email are great, and timely.
Cons: I haven't found anything I don't like. Maybe the only drawback is the laptop version only works with Internet Explorer and not Chrome. Not a show stopper but I do get questions from new users who are used to Chrome.
Vendor Response
"DriveCam"
Overall: Very happy and positive.
Pros: This is a great tool to manage your fleet and driver behaviors. You can get ahead of the curve and actually create competition between teams or drivers to see who can get the best score when using this.
Cons: Nothing really it works as expected though not customizable to user needs
