# DriveCam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DriveCam the right GPS Tracking solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112869/DriveCam/reviews --- DriveCam 3.9 (33) [View alternatives](https://www.capterra.com/p/112869/DriveCam/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DriveCam Ease of use 3.9 Customer Service 3.6 ## Pros and Cons in Reviews AC Ashli C CFOTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Triggered events are inaccurate more often than not, and the AI misreads situations so frequently that it's become a complete waste of our safety manager’s time to sift through the nonsense every morning.“ May 23, 2025 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Igor G. Owner operator Logistics and Supply Chain Used the software for: 1-2 years ### "Real life footage." November 5, 2023 5.0 It is very easy to use the quality is great and i can always go back and check the past occurrences Pros When accidents happend on the road i can go back and replay and see who's fault it was. Cons The worst thing about Drivecam is i have to unplug it every night and if not it drains my batteries Reason for choosing DriveCam They had a greatl deal at the time and it was within my price range Review Source PB Phillip B. Fleet Supervisor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Lytx has been a game changer for us" May 20, 2019 5.0 Lytx has been great in communicating and answering any questions. Their Client Success Manager has always been available to answer any questions or direct me to the right person. Pros I like the ability to review footage in Live Stream/Video Services. Whenever there is an incident/accident, I'm able to go in a search the date/time in question. Cons I would like it to be integrated with a telematics/Hours of Service provider so we don't have to have extra equipment in the trucks, since this information is already being captured in the on board computer system. Alternatives considered [SmartDrive](https://www.capterra.com/p/127375/SmartDrive-Operations/) Reason for choosing DriveCam Video Services. The ability to search for recorded video over the competition was the deciding factor. Review Source AC Ashli C. CFO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Avoid Lytx at All Costs – A Nightmare from Day One" May 23, 2025 1.0 Our experience with Lytx has been absolutely horrendous from the very beginning—and it only got worse from there. When we initially ordered our fleet cameras, they were shipped across the country to a completely unrelated address. Once we finally received them, not a single device was labeled, leaving us to play a guessing game with which camera went in which vehicle. The installation process was nothing short of a disaster. It dragged on for months and was riddled with issues so severe that Lytx had to fly two engineers out to our facility because their own tech team couldn’t figure it out. The irony? We eventually solved the problem ourselves—then Lytx wanted to come back to learn how we did it. Once we were finally up and running, things somehow got even worse. The software is unreliable at best. Triggered events are inaccurate more often than not, and the AI misreads situations so frequently that it's become a complete waste of our safety manager’s time to sift through the nonsense every morning. Their customer service is equally disappointing—outsourced, slow, and mostly unhelpful. They rarely have answers on the spot and instead open support cases that take weeks (if ever) to resolve. But the biggest red flag? The camera system only records triggered events—despite our contract clearly stating they would store two years of footage. This is a serious misrepresentation and a breach of what we were promised. Bottom line: Lytx has cost us time, money, and immense frustration. If you’re looking for a reliable and responsive video telematics solution—look elsewhere. Do not waste a single penny with this company. Pros Nothing - this entire process has been a nightmare, waste of time, money, resources, and sleep. Stay far away! Cons Nothing. No cheaper than any of the others and you get absolutely nothing that they claim you are paying for. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing DriveCam Motive did not have AI cameras at the time Review Source VR Verified Reviewer Operations Optimization Analyst Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great for mapping" September 22, 2025 4.0 Pros Live map updates and reporting is great. The exports are helping is seeing idle times and can easily be converted to tables to show a summary. Cons Limited reporting, I would prefer to have more options for reporting on the statistics of our trucks. Review Source JB John B. DriveCam Utilities Used the software for: 2+ years ### "DriveCam" May 12, 2019 5.0 Pros Recognize this was the first product that we tested and implemented and we are very happy with it. The software is easy to use, and if I have any questions the support is very fast. Very versatile with reports in different formats. Alerts via email are great, and timely. Cons I haven't found anything I don't like. Maybe the only drawback is the laptop version only works with Internet Explorer and not Chrome. Not a show stopper but I do get questions from new users who are used to Chrome. Review Source Response from Lytx June 3, 2019 Thank you for your review! We heard you regarding browser compatibility. We recently released a redesigned experience that is now mobile-friendly and available from any major browser?including Chrome! Give it a try with your same credentials at https://login.lytx.com/ or contact your account manager for assistance. GE Gracie E. Safety Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Lytx Cameras are great. Lytx GPS software is awful." August 26, 2021 3.0 The camera system is great. The GPS system needs lots of improvement. When our contract is up, we will be switching GPS providers, even if they cost more. Pros The dash cameras are great. They provide us with exactly what we were wanting. We can see live view of drivers, and if there was an incident it will trigger an alert and let us know. Cons The GPS system is awful. I would highly advise against going with them if this is a feature that is important to you. The state mileage tracking is fine because that is tracked a different way, but the GPS system is hard to navigate and understand. The odometer readings are not correct. Also, we installed the camera/gps system. I would highly advise against that as well. It is more difficult than the simple Lytx cameras we had before. And tech support doesn't help at all. They appear to be reading off a script. If your question is not on there, you might as well just try to Google a solution. Customer service is just as bad. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing DriveCam We thought DriveCam would meet our needs better than the rest. Switched from [Michelin Connected Fleet](https://www.capterra.com/p/10014311/Michelin-Connected-Fleet/) We wanted to combine some of our services together. We had Lytx already for the cameras, but had Nextraq for the GPS. Review Source CA Christian A. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Safety Program Results" May 11, 2019 5.0 I have been able to identify all the problem areas in which driver habits will lead to accidents. Through the video events being shared with the drivers, they have had eye opening reactions to their behaviors. Through the coaching sessions we have been able to dramatically reduce events and have seen positive results with behavior changes. Pros I enjoy the easy layout and access to all features. The ability to customize the homescreen and to manage the program features easily. Everything from managing events, people and vehicles, to the reporting features. Cons When you click inside a tab you cannot easily go back to the previous screen Review Source Response from Lytx June 3, 2019 We appreciate your feedback! Our new user experience makes it much easier to navigate. Give it a try with your same credentials at Login.Lytx.com or feel free to contact your account manager for assistance. VR Verified Reviewer Safety Coordinator Food & Beverages Used the software for: 2+ years ### "Every business should use this to coach and improve the safety of their employees behind the wheel." May 10, 2019 5.0 Outstanding customer service. Program manager keeps in constant contact and helps the program succeed. Pros Lytx reviews the videos and categorizes behaviors. Cons Since the software constantly has improved over time, I have no complaints! Review Source JM Jim M. Manager of Information Technology Construction Used the software for: 6-12 months ### "I had some concerns " May 15, 2019 5.0 Everything that was promised came through. The product does exactly what we were looking for. Pros Very intuitive, so easy to use. Questions are answered in a very timely manner. Cons Could use a few more features, users could have more control. Review Source VR Verified Reviewer Operations Analyst Food & Beverages Used the software for: Less than 6 months ### "Impactful Safety System" May 7, 2019 5.0 The rollout went fairly smooth, but I had to prod our account rep to remind her to do various tasks. However, the effectiveness of the program is undeniable. We have already seen a big improvement in getting our drivers to change their behavior. Pros I really like how the events are previewed and categorized for us before we get them to coach. This helps us be efficient and address these issues in a timely manner. Cons There are still bugs, especially with the Video Services and Fleet Tracking services. Review Source DR DENNIS R. General Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best Camera System " May 8, 2019 5.0 We have been involved in 3 accidents and the camera system has shown that we were not at fault. Pros It is very easy to use. Tech. support is amazing. Cons There is no Cons. We have had the system for over a year Review Source SJ Steven J. Operations Construction Used the software for: 6-12 months ### "DriveCam is easy to install and use for fleet tracking and monitoring." February 23, 2025 4.0 Deployed in our service vehicles. DriveCam works well. Pros DriveCam is easy to install and use for fleet tracking and monitoring. Cons Not sure of any disadvantages with DriveCam. Review Source RB Rick B. Safety Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Decent Camera, But Just Not For Me" January 10, 2022 3.0 Pros The actual footage is clear and useful when you need it. The GPS tracking is legit as it allows you to see where your driver is when you need to. Customer service was good and handled issues fairly quickly. Cons I had issues with retrieving videos when I needed them. Having to request a video which sometimes took 24 hours to get was not ideal when the camera didn't pick up an accident. When the driver can use the footage to show they weren't at fault that was a real letdown. Review Source Response from Lytx January 18, 2022 Rick, Thank you for taking the time to leave us a review. We're disappointed to hear that your driver wasn't able to access video footage in their time of need and sincerely apologize. We invite you to email Support@lytx.com with your company name, the best way to contact you, and your case number if you have one. From there we will have someone get in touch with you with more details about your video request. CO Cory O. owner Consumer Services Used the software for: Less than 6 months ### "Seemingly great product, but cant get it installed to use it." May 23, 2022 3.0 Pros the one stop shop for gps, on board cameras, and fleet management. the all in one solution. Cons Let me start off by saying, I am not one to leave a review like this, but I am out of options, and want others to know what I dealt with so they can plan accordingly if they need a quick solution. I reached out at the end of 2021, and after some poor communication on my end in the beginning of 2022 due to me being out with covid and then my contact at company having it as well. We got a tentative install date of 02-14-22, then that got moved because of some communication issues that I cannot remember who dropped the ball on that one. then I got an updated quote with all the options I had originally asked for, and was told an install of mid JUNE! Now its a month or few weeks out and I reached out to my sales contact and just wanted to confirm we are still good for install and he told me he would follow up and get back with me. That has been almost two weeks and several follow up emails from me, still nothing. Then I get an email saying my signed DocuSign contract was voided, to which i sent another follow up email and got nothing. All I want is dash cams for my truck with integrated GPS, what do I need to do to get this taken care of. If anyone at the company sees this, please get ahold of me, I run a small business and understand that things happen and people fall thru the cracks, especially in a fast growing company. But I need something in place soon. Review Source Response from Lytx May 24, 2022 Hi Cory, we apologize for this frustrating experience. If you could please let us know what company you are reaching out from we can have someone follow up with you. You can private message us on Facebook with that information. KB Katie B. Purchasing Agent Business Supplies and Equipment Used the software for: 1-2 years ### "Abysmal Customer Service, Backordered Products, Do not recommend!" May 31, 2022 1.0 We have been working with Lytx for almost two years now. Unfortunately it has been nothing but a headache. They have continually failed to provide the customer service they promise and their lack of communication leaves us without any assistance or means of handling any issues. They are now backordered over 4 MONTHS on their product, leaving us without any options. The only way out? Pay $45,000 to enter an early termination contract because their company cannot supply the one product they offer. The only choice we have is to either not have dash cams in our vehicles or pay them $45k for failing to fulfill their end of the bargain? If you're a growing company, do not work with Lytx or you'll be just as screwed as we currently are. Lytx, please either provide us units in our vehicles or let us go from the contract. Pros Supposedly the ease of installment of the product. That became very apparent it wasn't the case very quickly. Cons Customer service. Lack of product. Provided no alternatives. Review Source MG Mac G. Safety Manager Construction Used the software for: 6-12 months ### "Great technology, Lousy support and fulfillments " April 20, 2022 1.0 Pros Good technology and their in cab verbal alerts is amazing and a wonderful idea. Cons We have about 50 cameras on contract with them and it’s a huge headache dealing with their reps mistakes, from their engineers, level 3 reps and even managers. If your considering purchasing their cameras for your fleet their in cab verbal alerts and technology is amazing but be prepared to be on hold for long periods of time, invoicing errors, headaches, empty manager promises, shipment mistakes and character issues where no one takes responsibility and pushes you off to the next rep only to make more mistakes. Reason for choosing DriveCam In cab verbal alerts. Review Source Response from Lytx April 25, 2022 Hi Mac, thank you for taking the time to provide us with this feedback. We're sorry for the negative customer service you have experienced. We have passed along this feedback to better serve you and other customers in the future. DM Dusty M. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Useless in its time of great need." July 13, 2020 1.0 We have just experienced the single most devastating crash of our history, and can not get any video of it from Lytx. A driver died in this crash. We made multiple attempts to "force upload" the video while on the phone with Lytx, and finally mailed them the camera. They have sent me videos from the day of the crash that occurred before the event, and after the event, but have only vaguely said that it "appears" the camera was without power at the time of the crash. All other electronic devices on the truck functioned during the crash and the truck never lost electrical power. Multiple calls and I am still being told "someone will email me more info" but have made no headway in speaking to anyone in charge. Pros Simple, with a degree of privacy offered to the driver Cons Only receive a video if the device deems it worth sending. The recording is proprietary to Lytx, which means if there is video on the camera and it will not upload you must send the camera to Lytx to get the videos from it. If you call in with a problem someone is prompt to answer, but when you request to speak to someone else because the problem is not handled you are told they can not transfer or direct you to anyone, but they will send out a case and someone should call you back..... Reason for choosing DriveCam Ryder Insurance pushed for the use of this company. Review Source GF Glenn F. President Automotive Used the software for: Less than 6 months ### "Can't even set up an account" April 11, 2023 1.0 Appalling. Very Disappointed in Lytx. Have even held off deploying another solution for 3 months hoping to set up an account with Lytx. Pros I liked the product and heard about it from friends and clients/ Cons I have tried multiple times to get a return call from Lytx. Friends and Clients have both recommended it. I sent in quote requests multiple times and wanted to start with a controlled deployment of 6 vehicles before rolling it out to the rest of my fleet. But since I'm not FedEx, they wouldn't even return my calls or emails. Contacted Sales Support, Customer Success, and every other department. Apparently they are happy with the account base and don't care about adding new accounts. If this is how I'm treated, I really hate to see what the account support is like. Review Source KM Karen M. Risk Management Dir Government Administration Used the software for: 2+ years ### "Experience with Lytx Drive Cam Program" May 7, 2019 5.0 We have seen a decline in accidents and injuries. Drivers tend to adhere to company policies when they feel that big brother is watching so it's been a good experience thus far. Pros It is so very easy to use and I am able to see what my employees are doing to take corrective actions before and prevent a liability or workers comp injury. I am a strong proponent of behavior modification and this program helps me to change undesirable behaviors. Cons As with any product, you have to learn it and stay on top of it to obtain the results you are seeking. I always say that the program is as good as the time you invest in it. Sometimes this becomes a challenge with other pressing needs that are demanding attention. Review Source DH Daniel H. Manager Retail Used the software for: 6-12 months ### "Lack of communication " February 20, 2024 1.0 Over a period of 2 years I had to email them for communication and they would respond about every three months. Pros Nothing very difficult system to track on. Very cumbersome. Cons Customer service is practically non existent. Takes 3 months to get a reply. Review Source SL Steven L. Fleet Telematics Admin Food & Beverages Used the software for: 2+ years ### "Good Program" May 7, 2019 5.0 Pros What I like about this software is that it has everything we need, from GPS location, everything on the home page, easy to coach events. I have started to use the new user interface and it’s easy and fast. Also when doing a driver coaching session it will give you the history of the driver, and the location where the event happen. Cons What I like least from this software is that they don’t have an app for ISO or Android, on the new user interface need to have a search event on the home page. Other than that everything is great. Review Source RP Randy P. Transportation Safety Manager Food Production Used the software for: 2+ years ### "Lytx DriveCam Works!" May 7, 2019 5.0 We are reducing accidents and driving down our repair costs. By treating all events as something that needs to be reviewed, not just coachable events, we are able to find patterns that help our drivers improve. Pros I love that we can look at the events, respectfully coach and teach our drivers, so that we can be safer tomorrow than we are today. DriveCam give us access into driver behaviors that we never had before. Cons There is nothing I like "least" about the software. It has been a game changer for us. Review Source cM craig M. Safety Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Lytx Dash Cam " May 7, 2019 5.0 It has been awesome. From the the videos to the Tech Support. I have had to call Tech Support about 6 times and they have have been able to come through with flying colors. Our contact is awesome, Tech Support, sales people have been so completely professional, but also personal too. Pros The clearness of the videos, the accuracy of the information. The timely manner in which they are download to our system. Cons Really I haven't found anything about the Lytx cameras that I don't like. Review Source SV Sheila V. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Delivery business using LYTX to monitor safe driving practices " May 8, 2019 4.0 It has definitely come in handy when we had a minor accident. It was originally deemed dual fault but upon looking at the video, it was clear the other driver was at fault. LYTX has also started to help change some bad behaviors among my drivers because it has given me information to discuss with them. Pros I love that it automatically records events that are triggered. It has helped me avoid fault in minor accidents. Additionally, I think the drivers are better behaved just knowing someone can log on and see their driving behaviors. It's an effective deterrent for bad and unsafe driving practices. Cons The software does not work very well on a mac. I cannot assign drivers or change them unless I call customer service to do it for me. Additionally, although the dashboard looks inviting and easy to maneuver, the tabs aren't as obvious. I have trouble finding exactly what I'm looking for sometimes. Review Source Response from Lytx June 20, 2019 Thank you for your review! Our new user experience is compatible with Macs, as well as all major browsers. Our system lets you assign and change drivers without the assistance of customer support, and if you're having trouble please contact us so we can help you troubleshoot. www.lytx.com/en-us/support JR Jimmy R. Risk Technician Human Resources Used the software for: 2+ years ### "DriveCam Review" May 15, 2019 5.0 I have not had a negative experience with the safety program or any other interactions with the services offered. Pros I enjoy the simplicity of the software and how quickly the videos are accessed in addition to being able to download the videos. Cons The new interface does not have the e-mail a video option like the old interface had. I am a frequent user of e-mailing the video directly from the site to the supervisors so they can review. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.