Who Uses This Software?

Fortune 500/100/50 organizations, State Agencies, and thousands of independent law firms.


Average Ratings

132 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • LOGICBit
  • www.HoudiniESQ.com
  • Founded 2009
  • United States

About HoudiniESQ

HoudiniEsq Provides matter, contact, email & doc management. Includes doc assembly, workflow automation, billing & trust, task scheduling, group calendaring, 1 click PDF/Word doc generation, document & email templates, full-text search including documents, email & email attachments, collaboration tools, customizable fields forms & list. Integrates with LawPay, Word, Excel, Outlook, Evernote, QuickBooks, Acrobat, Calendar/Court Rules, WordPerfect & Google.


HoudiniESQ Features

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

HoudiniESQ Reviews Recently Reviewed!

Great Program.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. Dashboard is easy accessed and filled with information at a glance. Time entry is easy as well as client/matter setup.

Cons: Some reports are still not correct. Technical support not always helpful. Accounts Receivable Aging report is a mess. Most of the time I cannot use this report. Program does not calculate interest charge on outstanding balances.

Overall: The is used to maintain time spent on matters and printing invoices.

28f8f58be25627a750fc8574d118f723

Far better than the other management software out there!

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the functionality of Houdini. While some of the features are not the EASIEST to use, the customer support to walk you through it is amazing, and done on the spot. Every issue I've ever had with Houdini has been lack of knowing exactly how it was done. But the program itself is amazing, works exceptionally, and their support is the best I've ever seen!

Cons: Some of the features can be a little confusing at first, but the support staff will immediately demonstrate how to use it. I have not done the free training program, which I'm certain is exceptional -- based on my experience with their staff -- so, a lot of my lack of know-how for certain features is my fault. But, even without the training the software is very easy to use and has amazing features.

Overall: The ease of having everything in one place that does everything a firm needs. I haven't found anything that our firm needs that Houdini does not already do!

Couldn't run my law practice without HoudiniESQ

Nov 11, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Flexibility is most important for my niche practice. I am able to customize HoudiniESQ to meet my exact needs.

Cons: Updates can be buggy, but the rep is very responsive to getting issues fixed if you give him a call or email. Tutorials need to be updated more frequently so that I don't have to call tech support to find out how to do something.

Overall: Organized my practice...makes it much easier to stay on top of matters and billing.

Affordable, customize-able, multifaceted client management software

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FANTASTIC client support. Agent is the best support person that I've had the pleasure of getting assistance from across all of the technical systems and software that I've used. He consistently goes above and beyond to make sure that whatever crazy customization that I want can happen.

Cons: A very superficial "con" but I don't like the aesthetic of the site. It looks outdated. The navigation could use some improvement.

I have watched grow , making really important improvements.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Program is based upon the case, as it should be. Support is outstanding. It anticipates what you are looking for. I have not yet sent emails via HoudiniEsq. and am looking forward to using it.

Cons: I wish that phone calls were a separate category of input, instead of added to events. Would like to see preview of docs as I review them. I am still catching up with changes in billing.

Overall: Complete office management, including file organization and billing.

Works well most of the time

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to customize some fields within the software to specific file types, because not every personal injury file requires the same customization.

Cons: The ability to track documents and due dates for things that come in, such as discovery deadlines seems to not be there as previous users have said this was something that you could do.

Very easy to use and great for managing my case load and process.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to integrate with other programs and software. I am able to seamlessly work across outlook, adobe, and word, which makes document generation and calendaring a cinch. My favorite thing is the template creation and document generation, that has been a game changer.

Cons: Difficult to make changes to fields from the original Houdini version. The customization mode is a little clunky and arduous to use. I cannot print Ad-Hoc reports or my calendar.

Overall: Organization and a sense of control over my case load. This software has really changed the way I track and work my files. I absolutely love it!

It has been a revolution in organising my workflow and easily producing itemised invoices.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The degree of customisation that can be applied. it is designed for US based lawyers but i work in the UK in the specialised area of commecial rent review dispute resolution. I was able to customise the software to cater for my specialist needs and to generate invoices in UK pounds.

Cons: Bespoke customisation is time consuming, but once it is done, it's done. Once you have a basic framework set up, adding categories is very easy.

Houdini Esq is smooth, powerful, flexible, logical and secure. I couldn't ask for anything more.

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been practicing law for almost a quarter century. I started with Houdini many, many years ago, when the project was still teething (I switched from Abacus). I can confidently say that even in infancy Houdini and its combination of logic, power and flexibility were head and shoulders above any other package on the market, many costing three times more. Since then, the management and development teams had nurtured and evolved this software into an awesome powerhouse with intuitive, user-friendly features, and absolutely unique capabilities, which other packages sorely lack.

Magic has universal appeal, and Houdini is equally well suited for solo practitioners, who appreciate its instinctive simplicity, and multinational law firms, who take advantage of its infinite customization and industrial-strength features. I can wholeheartedly recommend Houdini to any law firm regardless of its size or practice areas.

Cons: I really had to scratch my head to identify any faults or weaknesses in Houdini. Still scratching .....

Overall: Houdini makes my life easier and my practice more productive and profitable.

Better than some. I still prefer Credenza Software, not supported anymore.

Nov 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the integration into outlook. I also like the fact that documents are automatically spooled into the case mapping.

Cons: I don't like having to individually select events and make them billable. I'd rather be able to mass associate that. Also, I don't like that events calendar on my google calendar after the fact. I would rather they work internally on the software.

Overall: streamlined billing and case management.

Very good overall experience.

Nov 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very reliable and fairly easy to learn. Video tutorials are very helpful. Customer service is excellent! Calls made to customer service are either answered right away or returned timely.

Cons: Our firm has had issues with searching. Would like to see cases in a "list" format, with more than 50 showing at once. Also, we have had an issue with printing an invoice from inside the "Matter". If the "print" is not chosen quick enough the program will print another matter's invoice. Note, these issues may just be settings and not a true problem with the software.

Great value for time tracking program

Nov 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Price; customer support; fairly easy to add new matters and add time to events. I like that is is fairly compatible with Quickbooks.

Cons: The stopwatch feature. You have to manually add time to an event and then unclick and click on "bill" to update the fees. You should have the option for the stopwatch time to automatically add to the open event and update the fees accordingly. The old version did this well.

Vendor Response

by LOGICBit on November 07, 2017

Hi, Thank you for your review. You make an excellent point about the Stopwatch feature. We will correct the current behavior to function as it once did. Release 2.0.0.117 will have this feature corrected. This version will also include a Intake button on the desktop which opens a wizard to quickly add a Contact and Matter. Less clicking.

working with the Houdiniesq team has been wonderful, they will help you in whatever manner he can

Nov 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The manner in which the "Matter" or cases is set up, you can an overview of the entire case with just one click!

Cons: We use the calendar program on a daily basis, however the calendar does not always sync with google calendar

Overall: organization

i love the program

Nov 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it's easy to use. easy to enter payments and expenses. i love the accounts receivable report. the customer support is great. integration with outlook and word is very useful

Cons: it doesn't have some reports we would like to use and sometimes we have issues with the invoices. We have to restart the program once in a while and sometimes after updates we have issues.

Vendor Response

by LOGICBit on November 07, 2017

hey Marta, thank you for your review of HoudiniEsq. Please send us any issue you experience. We love to fix the little annoyances.

Overall wonderful program

Nov 03, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, it seems to be working well. I like it so far. I have nothing further to add to this box.

Somewhat user friendly, but can be customized with help from support. Has potential to be great

Nov 03, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Templates are easy to use. The fact that it is cloud-based is excellent; relatively easy learning curve.

Cons: Email feature saves all image files from email, rendering this feature unusable. Keyword search feature in Documents does not function correctly, only partially works. Interface is not the most user friendly and requires knowledge of ins and outs of Houdini which must be obtained from customer support. Developers will not fix the above issues or do not know how. To have a feature of a program only partially work is subpar. Also, the invoicing feature defies commons sense.

Overall: Cloud based, easy to use out of the office.

Vendor Response

by LOGICBit on November 06, 2017

Ricci, if you are using version 2.0.0.1 or greater then you should be able to search for anything across all data. That being said, we will look at your firm's logs and get to the bottom of the issue. We will at the very least rebuild your document indexes for you tonight when everyone is logged off. In the meantime, when searching documents you want to use natural language. Since everything is indexed Full words work best when you search because ESQ returns everything on server side but we only return the top 50 hits to the user to reduce bandwidth and increase response times. Re: Email, we do save every attachment to a email especially when you link that email to a Matter. Not having a image in a email as it was originally sent makes the email incomplete so we save and store everything. That being said we are capable of providing whatever you wish we just ned to know exactly what you expect and we can make it so. Just give us a ring. We would love to fix for you.

Adequate but not amazing

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It just isn't as "clean" as some other programs that I've used. Again, it serves it's purpose but it's nothing to write home about.

Pros: Inexpensive cloud option. Minimal technical skill required. Good integration with Outlook, though the plugins often had issues.

Cons: Difficult user interface, it seems disorganized and not very intuitive. It's difficult to switch from one area of a file to another area (ie documents to billing and back to contacts). The web URL is complicated so if you don't have it bookmarked you're screwed.

HoudiniEsq: Best Solution for Our Firm

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that everyone in our firm can use it and enter their own time and calendars.

Cons: There are occasional problems with the way it integrates with Outlook and Quickbooks.

Overall: HoudiniEsq is easy to learn and use, and because it costs so much less than what we were using before, every user in our organization can have a seat, rather than just 3 of us as we had before. It syncs with Outlook and QuickBooks, and customer support is always free!

A Solid Client Management Program

Mar 11, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: HoudiniESQ provides a solid client management program for a great price. There are tons of features for every type of legal practice, and you can track all your work on it for individual clients. Some features take some time to learn, but it is overall a solid program.

Great Program!

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's easy to use and does so many things!! I can't believ it took us so long to start using this program!

Houdini 2.0 is a vast improvement over prior versions

Mar 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I'm not sure yet. So far, the speed is by far the best improvement. Version 1.9 would stall or take a long time to access contacts, events, and matters. So far, we have not experienced these delays with version 2.0.

Cons: It's difficult to multitask. If I am trying to schedule an event on the calendar and another phone call comes in, I cannot open anything else in Houdini without first finishing the event I was working on. In previous versions, we could leave the window open, take care of the incoming phone call, and then finish the event on the calendar. We also miss being able to access the contact record on the event to find the client's phone number from the calendar. This was especially important for confirming the appointments for the next day.

Overall: We unexpectedly updated to Houdini 2.0 so the difference was quite a shock, but we have found it to be much more user friendly than previous versions. The response time is also much faster when adding notes, contacts, events, and matters. We are only on day 3 here with version 2.0 but the ease of use is biggest improvement we could have asked Houdini for. Also, the customer service has been absolutely amazing. Since we had no warning of the upgrade from our system administrator, we were caught on our heels on a busy Monday morning; however, every time we called for help, which we did multiple times over the course of the day, we were given outstanding service and attention. I wish I could rate the customer support higher than 5 stars.

Recommendations to other buyers: The appearance of the calendar is off putting because it starts with Monday on the left hand side and ends with Sunday on the right hand side. All other standard calendars begin with Sunday on the left and end with Saturday on the right.

Vendor Response

by LOGICBit on March 10, 2017

Kelly, thank you for your review. BY now you should have been updated to 2.0 build 12. In Build 12 we now include event, matter and contact details when you hover over an appointment on the calendar. We will fix the issue with Monday being the first day of the week. This si a bug. It seems to be stuck in euro display mode. Build 12 has over 100 fixes and enhancements throughout the App. We hope your experience with this build helps you be more productive and helps you provide superior service to all your clients.

Law Office

Mar 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Update is quick but missing some features and options that would make my life easier. I need to multi-task to do my job and I am not able to multi-task as well with the update. I also don't like how I cannot search my contacts.

Vendor Response

by LOGICBit on March 07, 2017

hey Stephanie, thank you for the honest review. We have been hard at work. A new update is coming that I think you will love. We have over 100 fixes and improvements throughout the App including but not limited to billing, boolean and elastic search support (google like queries against all tables and documents), and so much more. The update will be available Wed March 8th (tomorrow). You don't have to do anything. The system will autoupdate for you. If you experience any problems please don't hesitate to contact us Toll Free. We would love to hear form you. If you ever experience a serious issue please contact us and ask to speak with Mark or Frank. They will insure your issue gets resolved asap with this new revision 2.0 Build 12. Thanks again Stephanie.

Great software!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy to use this software is compared to other software companies.

Cons: Nothing

Overall: Our law firm has been using HoudiniESQ for years. We love it! It is so easy to use and so helpful. Thank you for a great software!!!!

Recommendations to other buyers: I would recommend this software

Mediocre Software that the Developers Like to Break and Blame on the User

Feb 07, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Generally speaking, the software offers everything you want in a practice management software. It does trust accounting, billing, general practice management, calendaring, e-mailing, and task management. However, every single one of these features is clunky and slow. The database constantly breaks and you lose information by clearing your cache and refreshing your page. The database will, occasionally delete or lose entries on its own but when you call tech support they blame you for it. Randomly, during updates, the developers decide that you should have been doing something (billing, trust accounting, etc.) their way and change the software to force you to do it that way in the future. Often, this breaks all of the entries that you put into the system in the past. For example, if a client had a carry over credit balance from a small overpayment; houdiniesq now doesn't use that in calculating the client's current balance. Many of the search features simply don't work correctly, particularly when trying to search for an invoice. You used to be able to print invoices when you generated them. Now, you have to go search for the invoices, after it is generated and on a search platform that doesn't operate properly, and then print them adding an entirely wasteful extra step to billing. Really, this software is a complete headache. The developers don't own up to these problems or offer solutions. They often don't answer the support phone line and seem to work limited hours. The price is on the lower end, although better companies are now competitive price-wise. The only reason I still have this software is because I don't have the time to move all of my data over to new software.

Vendor Response

by LOGICBit on March 07, 2017

hey Dustin, thank you for the honest review. We have been hard at work. A new update is coming that I think you will love. We have over 100 fixes and improvements throughout the App including but not limited to billing, boolean and elastic search support (google like queries against all tables and documents), and so much more. The update will be available Wed March 8th (tomorrow). You don't have to do anything. The system will autoupdate for you. If you experience any problems please don't hesitate to contact us Toll Free. We would love to hear form you. Especially since we have implemented many of your very own request Dustin. If you ever experience a serious issue please contact us and ask to speak with Mark or Frank. They will insure your issue gets resolved asap with this new revision 2.0 Build 12. Thanks again Dustin.

Great Software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use - very user friendly.

Overall: HoudiniEsq is a great for case management, document management and billing! Technical support is extremely helpful and greatly assists with making the software tailored for our firm.

7 Years Since Dumping Time Matters for HoudiniEsq

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support staff is a stallion.

Cons: Some reporting features can be improved.

Overall: It's been seven years since we made the switch from Time Matters to HoudiniEsq, and we're not looking back. HoudiniEsq has provided us with an easy to use system to manage our law practice. I recommend HoudiniEsq to my colleagues regardless of the size of your firm or practice area. I don't have time to try to figure out complex systems that require vendor technicians to get me going. I needed something that was user-friendly and intuitive, and found both in HoudiniEsq. Thanks the support staff at HoudiniESQ for making our lives a little easier. In today's fast-paced legal enviroment where time management and billing are so critical, it's a relief to know that HoudiniESQ is on the ball with cutting technology to make my life simpler.

Great Software...Great Learning Curve

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is Robust and Full featured

Cons: Since upgrading to version 2.0 there is not a quick bill button to add billable time immediately. There is a workaround which requires using the timer, but that just adds two more steps for recording my billable time.

Overall: The Software is the best value on the market and is very intuitive and full featured. There is a steep learning curve, however after some time using the software you will find out how amazing this software can be: Whether Organizing your case Documents; Document automation, or Automated Tasks, this software is very robust. Additionally, the software does some things that other software do not do at all, such as the automatic billing for email function that is built into the Outlook add-in. I am very happy with this investment. One suggestion, though, they need to add a quick bill tab to every screen to capture billable time.

Recommendations to other buyers: Keep on doing good work and add a quick tab to each screen to capture billable time events.

It is not bad

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: My experience is not bad at all. But the system lags from time to time. I look forward to seeing further improvements.

User-friendly software which makes things more organized and efficient

Jan 02, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been used this software for several months and I am satisfied with its functions. I recommend small-to-medium enterprises to definitely use this software.

Great program

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Houdini at our law firm. It is easy to use and helps make our firm run smoothly. I am a paralegal here at the firm and for me, Houdini is wonderful because it helps me keep the attorneys on track. There are minor things that could be changed or updated with the new 2.0 system, but overall this program is excellent and we enjoy it here at the office. :)

Excellent Interface

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It just amazing to use. easy to Navigate, It have Very good User Interface. The navigation is Too user-friendly.

Best Secret Weapon for Attorneys

Dec 25, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Full blown sophistication required for lawyers

Speed much faster than 1.9 version.

Cons: At the beginning, there were some kinks but at this point mostly addressed as far as I can tell.

Overall: The product is good and becoming great. Keep up the hard work.

The customer service is excellent and it is obvious that all employees and member care deeply about their service and product.

The billing functions are outstanding and offer all the functionality and customization one could hope for.

Recommendations to other buyers: None at this time

Functionality in progress

Dec 23, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Main features work well. However there are some important issues that need to be corrected.

1) In "Matters" we cannot get a list of cases in their order of arrival date (yes it does give you date order for the cases that have been last modified but this really isn't useful), What is needed is listing by arrival dates. One can make arrival date column in "Key Dates" but you can't list using it which sucks. Also you cannot get a lit of other "Key Dates" in Matters. If you can then please add these functions to "Matters" section as an option. These would be very useful features.

2) Sometimes it looses some of my cases especially if someone else has made the case and then appointed it to me.

3) the search field is usually not working. Sometimes it finds the words written to it but mainly it just runs for a while with no results.

4) We should be able to customize the names of some headings like district and county as we use these for different purposes

5) Some of the sections like "Project" never work

6) Something good: it lists activities etc. very nicely and that function is working well

Vendor Response

by LOGICBit on December 24, 2016

!

Fantastic Product and Great Customer Service

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a solo attorney who just began using Houdini. I have experience with Abacus and other case management software. I have found that Houdini is quite intuitive, flexible and practical for my law firm.

On top of that, the customer service far surpasses all the other support for the programs I have used in the past. Kevin answered all of my questions and was able to walk me through issues that I assumed would be incredibly difficult. He was great! I highly recommend setting up a conference call for an initial training before you get too far along with setting up your practice so that you can take full advantage of the program.

Awesome Product and Customer Service

Apr 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried Time Matters, Clio, Rocket Matters and Pro Docs. I switched to HoudiniESQ and have not looked back.

I have been using HoudiniESQ for about six years now. In that time, I have experienced unparalleled customer service and product support. Its simply amazing.

HoudiniESQ cares about their customers and product and it shows. They have a great software program because they listen to their customers needs and respond to them. And lawyers nonetheless. Who wants to listen to a bunch of lawyers complain?

Technology, like law, is an ever evolving business. HoudiniESQ lives in both worlds and they know what they are doing.

If you are a lawyer reading this and thinking about making the switch to HoudidESQ, do it. You will end up asking yourself why you didn't do it sooner.

I'd give ten stars if that option was available on this site.

Outstanding Support

Feb 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our offices are separated by oceans not miles so a web based product made sense. Our team had their doubts at first as did I when we started our search for a complete legal case management system. We conducted many product reviews over the course of a year, requiring each company to demo their product using a supplied script of task and functions to perform during the demos. HoudiniEsq really stood out then and is a vital part of our organization today. For us the ability to customize the product really set this product apart from the pack. It has ben 7 months now and our staff couldn't be more pleased.

This very good

Feb 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product is very good. It saves us a lot of time searching for our hard drives for files and emails. The support has been really good. We only wish our english was better. I give this product 5 stars because it is really good.

Vivian Deng

Fantastic Software, great experience

Feb 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Houdini has been with me since I started my firm a little over three years ago. The ease of use and administrative efficiency of their software makes it the linchpin to my operation. I love that it is easily customized to virtually any need. I have tried out the competition and so far nothing comes close.

Peace of Mind....Always!

Feb 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using HoudiniEsq for a couple of years now. Overall, I have to say i'm extremely happy with the product and the customer service.

The Product:
All the sync capabilities make this, by far, the best product on the market. I've looked at Abacus, Amicus Attorney, goClio, RocketLawyer, MyCase. The functionality of HoudiniEsq has far exceeded that which was available in any others at the time I tried them. It does what I want, how I want, when I want. This, on top of continual upgrades to the system itself.

Ease of Use:
This is sort of an "It depends" answer. Because of the nature of the system, learning the system and getting comfortable with it will probably take a bit of time. It's not quite "plug 'n' play". However, once you are set-up and comfortable with the system, it's extremely easy to use and modify as necessary. When speak with other colleagues about time management issues they are having, I am constantly amazed at how much time I do save because of the capabilities HoudiniEsq offers.

Customer Service:
So far, it's arguably the best I've seen (other than my own firm's, of course.) Anytime there is an issue, the multiple avenues available to seek support make it fairly simple to receive a quick response to the issue at hand. When you need someone live to go in and check out the system for themselves, they are usually available on the spot to create a screen share session and diagnose and correct the problems immediately.

Overall, you can't go wrong!

After viewing a real time demo we were hooked.

Feb 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love that we have been able to automate so many repetitive and time consuming task. We have been using HoudiniEsq for only a couple of months and it has really made a difference.

We are just getting started but we can see the huge benefit in using this product. Every time we learn a feature we have found a way to use it to improve a process.

The only con I can report is the lack of a printed manual. The online knowledge base is pretty good but I would like to have a manual open while I experiment with the many features.

I was going to give 4 starts overall for lack of a printed manual but on second thought 5 stars is appropriate.

Perfect for solos

Jan 31, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Houdini is a feature rich product that cannot be beat for the solo practitioner. It has all the bells and whistles you could want, with extensive customization possibilities. Moreover, the price is perfect: free. Although the learning curve might be steeper than you wish if you are not going to use all of its features, it will be well worth it for whatever features you wish. I am still learning new things after two months of use.

Even if you are a Mac user, the software is easy to use and highly functional because it uses your web browser to run. It has a few issues, but they seem so far to be quite minor. Updates seem to come out quite regularly as well.

The best there is but not for the entry level user

Jan 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cons: HoudiniEsq has learning curve. This is not a terrible thing when all things are considered. The product is feature rich. It does a lot of things and does them very well but getting setup does take time. Since every organization has its own way of doing things it would be difficult to have a system that is customized to a particular preference out of the box. I think if there was a way to add custom fields or change labels directly on the forms instead of a admin panel it would really make the setup more intuitive.

Pros: HoudiniEsq really shines when it comes to collecting data. You can customize the product. Fields can be added to Matters, Contacts and Events. You can have fields placed by the record's type, subtype and or status code. Fields only appear if they apply. This unclutters the screens. I love the fact that we can place fields based on a status code. As a case moves from one phase to another, new fields appear and the others are hidden.

A huge benefit is the ability to create custom forms. Forms are child records of a matter. This enables us to collect a lot of very specific but repetitive information like injuries for each party without having to see hundreds of fields on screen. Each form neatly collects and displays this information. It deserves a mention that you can change practically any label in the system as well.

Another area we are very pleased with is the ability to create templates that will merge data including custom fields. We can generate one document or several in a single shot. We like the ability to use these templates with the workflow automation feature to generate supporting docs automatically. The workflow automation feature isn't limited to docs. You can calendar events, send email, reminders and notifications.

HoudiniEsq is worth a serious look. I would not suggest this product to a Solo although according to the HoudiniEsq LinkedIn group solos are very happy with it. HoudiniEsq isn¿t an entry level product like My Case or Clio. Simplicity isn't its mainstay it is the ability to handle the complex that sets it apart. If you wouldn't use Pro Law then you probably shouldn't consider HoudiniEsq. I'm not saying Solos should stay away, the solos who do use HoudiniEsq seem to be the enterprising upstarts who are growing their businesses quickly.

Currently not for Solos, a con only if you need an entry level product. I give HoudiniEsq 5 stars overall because it really can do remarkable things.

Great product, very good service

Jan 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used HoudiniEsq for over 2 years now in my office. It was recommended to us when we were looking for a cloud solution, we chose it because it offered all the features we needed at the time, and there was no contract so we could cancel at any time if it didn't work out.

Pros:
It was easy to learn and navigate the system, I especially like the multiple workspace and window features so I can perform multiple tasks at the same time.

Integration with office is very good. All my email are now neatly organized by matter, time entries are auto recorded with emails and documents.

All matter information are centrally located, search works really well, very easy to find what I am looking for.

Knowledge base is very useful, hardly ever need to call the support staff. But the few times I did call, it was a very pleasant experience.

Document automation is a huge plus for us. No more copy and paste, it literally saves us at least one day a month on repetitive work.

Cloud version works great, have not experienced any down time.

Cons:
We used some of the advanced features in the last year and it took us sometime to figure it out, but we had it working the way we wanted with the help from the support.

Overall, it's a great product. It's much better than other user-friendly and simpler alternatives out there, especially after you learn how it works and can customize it so it works the way you want it to.

Feature Rich, great value

Jan 20, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros:
Lots of features. Low cost.

Cons:
A bit cumbersome.

Overall:
Great value.

Flexible Powerhouse

Jan 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HoudiniEsq is a well thought out. We use the product to centralize five district claims offices. The product is very flexible. We can customize the product easily. We have added new fields in seconds with rules and validation. This has proved to be a very valuable feature for us. In the past important data was stuffed into memo fields making the recall of this data almost impossible.

Another really great feature is the workflow automation and how it is linked to the document automation feature. We are very document heavy. Being able to generate the necessary documentation automatically was a real selling point for us.

HoudiniEsq does have a learning curve, but once you are familiar with just a few concepts, everything else starts to fall into place real quickly. Our staff love this product.

Great features, hard to use, can grow into something great

Jan 19, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have used HoudiniEsq for a year. I love the features that this software provides. However, there are a number of bugs and glitches. For example, some of the reporting screens don't translate correctly from the actual accounts receivables or balance due on when creating two invoices for a matter.

Additionally, a number of the features take more time to use then doing the task the long way. For example, when linking matter information to a word document, it takes more time fixing the spacing issues and bugs then it is to just type in the name and address yourself. Sometimes, the names don't have a space in between them, sometimes the first name doesn't show up etc.

I think now that HoudiniEsq has a good setup, they should work on simplifying the program and work out the kinks in the many features.

Vendor Response

by LOGICBit on January 19, 2015

Rex, thank you for your review. There is only one accounts receivable report which is a direct reflection of the invoiced amounts. If this report is wrong then your invoices would be as well. The estimate on the matter dashboard is probably what you are referring to. This should not be used to tie back to the actual receivable report because this figure takes everything into account, including items you may not bill. We removed this figure form the dashboard a while back because users weren't reading the tooltip but received so may request to put it back so we did. This figure is only a running estimate, not your actual receivables figure. Use the Client statements or Receivables report for the correct figures. Rex it appears that you are using the old template format. In order to have the best output you must convert your templates to the new ODT format.

Houdini Review

Jan 18, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall I really liked Houdiniesq. The knowledge base answered most of my questions and the video tutorials were very helpful.

My biggest and only real issue with the software was that a lot of features were not Mac or iOS compatible. While I have access to both PCs and Macs I do have a strong preference for the Apple operating system and I only own apple mobile devices so my use was limited.

Beyond Customer Service

Jan 17, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used HoudiniEsq for 2 1/2 years, and I'm sorry it took me so long to switch. I was a TimeMatters user dating back to 2000, and was very happy for the first several years. But once I switched to a Cloud Based system, I could never imagine going back to a server based.
But what sets Houdiniesq apart is it's customer service. Last summer I asked for a small change to the program - something new. The head tech guy contacted me, and the change was implemented in a few weeks! I really could not believe that I asked a software company to change their product and they did.
I haven't used the other products, but if you are looking for a case management system where you can communicate with the CEO and suggest changes that are implemented, HoudiniEsq is it.
Ricky Gallagher

All Good Things Take Time

Jan 16, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: We began our journey with HoudiniESQ back in November 2012. It was a little bumpy getting started; we are a small general practice (3 to 4 attorneys) running QuickBooks Pro on a cash basis, and we do a lot of Matrimonial and Family Law that includes NYS Assigned and Attorney for Child cases. We didn't want to run our data in the Cloud so we chose to host on-site (which we were very pleased HoudiniESQ offered). Getting our data transferred from QuickBooks Pro into Houdini was the biggest hurdle; but Eric and Kevin from HoudiniESQ were both great help in walking us through the transition. I will not lie -- it took us nearly 3 months to get all the bugs worked out; but I have to say I'm really pleased with the end result. And, most of our challenges presented because we were already operating with QuickBooks Pro and we wanted to continue to do so. HoudiniESQ is really amazing software; and, we've figured out some work-arounds so that we are now running smoothly most of the time. I also really like the links to Outlook Calendar and Word, as well as how every invoice saves as a PDF to the matter in Houdini. We've been able to significantly reduce the amount of paper filing we are doing in our office.

It's been worth sticking with.

Jan 16, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: The Pros:
The price. The power and flexibility. The ability to integrate.

Continuous improvement. These guys are constantly working to make a better product.

The support staff. I was a bit cranky with the way the whole flash problem went down, but I get the impression that was a significant stressor for Houdini, as well. They seem to have worked hard to overcome that, and since then have continued to provide "on the spot," "out of their way," profoundly dedicated service.

The cons:
The learning curve is significant. Houdini is anything but plug and play. It takes significant time to get comfortable with the various modules, which are not always, and especially not at first, intuitive.

Integration ability generally limited to microsoft products. Would love to see the ability to integrate with something like libre office and Mozilla's Thunderbird (not sure if the coding time is worth it for Huodini, but I would love it.)

Buggy - weird things happen from time to time, like already added events or contacts "disappearing" from a matter. They tend to reappear after one (or a few) restarts, or after a patch, but they keep me in constant fear of losing some important data.

The way ledgers work could be much smoother. I hate having to generate a bill to give a discount, and then having to produce a statement to reflect the discount, and then give the client two sheets of paper with an explanatory letter because without an explanation it won't make much sense to the client. It can be even more painful when generating the statement brings up every matter I have handled for a client that is still open, even though I only want to provide 1 bill for one matter at the time.

Overall, I stick with Houdini because it provides what I need, appears powerful enough to provide what I will require as I grow, and, most importantly, because it is constantly improving. Houdini appears genuinely interested in what its users want and is continually working to provide just that. Once a person gets over the learning curve, Houdini is hard to beat.

Fantastic for solo practice

Jan 15, 2015
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am a solo practitioner and HoudiniESQ allows me to have a great case management and calendar system without having to pay exorbitant monthly or yearly fees.

Great for Bugdet, Not for Time

Jan 15, 2015
2/5
Overall
1 / 5
Ease of Use

Comments: I downloaded HoudiniESQ after opening my own firm six months ago. I appreciated the ability to download it immediately without having to go through a service rep, the fact that it was free to a solo like me, and that there were plenty of instructional videos to accompany the download. However, the system just did not work for me. No matter how many instructional videos I watched and how much time I invested into figuring it out, it didn't make sense. Nothing was intuitive. I have been a practicing attorney for seven years, so I have worked with case management systems before - it's not that I don't understand the concept, I just don't understand Houdini. After a few weeks of trying to figure it out, I gave up and went with a paid version.

Vendor Response

by LOGICBit on March 24, 2015

Amanda, we have free support, free training, webinars, a 1,000 page knowledge base, 100 videos and on the spot video conferences available to all our users. The concepts in HoudiniEsq follow best practices but we do agree that there is a learning curve.

Great software..

Jan 15, 2015
2/5
Overall
4 / 5
Ease of Use

Comments: Have been using Houdini for awhile now and love it.

Great product

Jan 15, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great product! I tried a few others before I downloaded HoudiniESQ and found HoudiniESQ to be very user friendly and efficient. My accounting and overall practice management have been positively impacted by this product.
I have the version for a solo practitioner. I am unsure if the version I use ( being a web-based) causes some delay when entering data.
It would also be great to be able to start typing into the space of a 'drop-down' box and have the item(s) with the initial alphabet(s) typed, show up rather than have to go through the list in the 'drop-down' box and choose the item.

It's not an illusion, Houdini really is great

Jan 15, 2015
5/5
Overall
4 / 5
Ease of Use

Comments: Practice management software for solos often means compromising on features for the sake of affordability, but not with Houdini. As a solo, I don't use every feature, but I'm able to set my practice up so that growth can be accommodated without having to migrate to a new system. Houdini has made my workflow better and I can easily review every case and its status in minutes. There are tons of tutorial videos available that make it easy to learn new features in small time blocks, and it is so very worth the time to learn. You'll not only feel more in control with Houdini, you'll BE more in control of your practice.

review of Houdini

Jan 15, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: this product has streamlined my law office cutting down useless time of searching my computer for documents needed for each case. It was a bit difficult to change my daily habits at first but it is a breeze to use.

Good Option for Small Firm

Jan 15, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Looking for practice management software was overwhelming to say the least. It is also hard to find options that you can test before you buy. Hudini was a good match for my firm because it allowed me to download it an test it with a single user for free. The configuration was a little bit complicated but the tech support was very helpful.

Great bones but not ready for primetime with my firm

Jan 15, 2015
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: it is clear you guys are serious about creating a good product and doing right; flexibility for those of us who are willing to take the time to customize; guys were great when I got them on the phone

Cons: integrations with Microsoft and Quickbooks tended to lose their "links", so we were redoing the mapping fairly regularly; configuration was difficult in that it required many steps and alterations of many tabs; sometimes difficult to get someone on the phone and the fix often required a remote programmer/dba who never ultimately fixed the problem.

Overall, I think the software is well on its way to be a great solution for law firms. It wasn't quite there for us.

Review of HoudiniESQ

Jan 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a solo practitioner, it is often challenging to keep on track when dealing with multiple clients at once. HoudiniESQ makes this process much simpler - making a more productive lawyer.

Money Maximizer

Jan 15, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros:
Integrates with so many different programs
easy to navigate and user-friendly
Very easy to customize and add specific categories, types, color customize a calendar, etc.
Runs in the background - keep it open all day long w/o slowing down computer and other programs
Creating and sending invoices is incredibly simple.
Trust Account, Billables, and Accounts Receivable is always available so it's easy to keep track of money.
Individual client ledgers makes accounting for each client's expenses, fees, payments, and trust easy to track and very clear and understandable.
Keeps everything up to date daily, instead of just at end of month.
Ability to link to matters from integrated programs allows maximum billing and the process is quick and painless
Support is great - can read articles and topics on any issue related to the program and telephone support is great.

cons:
Requires patience at first until you understand how the program thinks and operates.
Every now and then there is some small glitch that requires me to visit the support page or make a phone call.
Have had to install approx. 2 updates in past year - I guess it's a good thing they update the product, but taking the time to install the update is somewhat annoying.

Overall:
Great product that includes everything you'd need to manage your practice, all in one place. Can create memos while on phone, while the timer is on - takes the burden out of billing time because you're using it throughout the day as you work. Has increased income through ability to "capture" time by linking events, e-mails, documents to matters. For me, it somewhat takes away the panic at the end of the day I used to feel when trying to recall and write down everything I'd done that day. Now, it is all recorded for me as I work throughout the day and contributes hugely to overall organization.

I've never had so much difficulty learning and configuring a software program.

Jan 15, 2015
2/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: PROS - Seems like it does everything / most of everything we wanted from a case management software, and it's free for solo practitioners! This is huge. It's the reason I tried it, more than once.

CONS - Not user friendly. I couldn't figure anything out. It was all very unfamiliar - the layout, workflow, and terminology all felt cumbersome and confusing. The "Help" portal was glitchy and usually didn't work when I clicked on a page to read the instructions. I also could never figure out how to access it remotely. I called customer service, and while they were somewhat helpful (I got the gist of what they said the problem was), they ultimately did not help me solve any of my problems. I am computer saavy, but they made me feel like an idiot on the phone. I was embarrassed that I couldn't even get to a level of basic functioning, and I didn't want to be bothering Customer Service all the time, so I just quit trying to use Houdini altogether. I've never had so much difficulty with a software before. I'm dumbfounded.

The Magic of Houdini

Jan 15, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: As a newly licensed, solo practioner, I was very excited to learn of Houdini's existence. When I first embarked on using the program, I thought, now I see why they named it Houdini. It was not very user friendly to me. I had a very difficult time maneuvering the system. So I would ask for more instructions for use for first timers and if there are differences in use for those with macs. There are so many other things going on for a newly licensed atty, everything is new. So it can be a deterrence to learn about a great exciting system, download it and not have any guidance as to how to use it and maximize that use. Overall, once you know how to use the system it is great, but be mindful of not making that a Houdini trick that you have to spend hours trying to master.

A wonderful service for the solo

Jan 15, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: HoudiniEsq is a quality product that works well for a solo. The clients enjoy the updates and the back door access, and it saves a lot of time one would usually spend typing updates or in client meetings. This is particularly useful when there are billing questions. The linked calendaring has helped organize my office so that tasks are more likely to be done on time.
The biggest downfall is that there is a lot of data input and that takes time, particularly when you do not know the limits or uses of the system very well. Switching between one view and another seems to cause double entries.
It would be helpful to be able to speak notes into the system like you can on an iPad. It would also be helpful if there was a smaller, lighter version for syncing on the iPad/phone.

How to save a day a month

Jan 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Switching from spreadsheets and paper billing to HoudiniEsq has saved literally a full day of work per month for my office. Implementing the system was simple, the learning curve was short, and although the reporting features and billing design options are still limited the efficiencies are undeniable - and the billing error rate has gone to near zero.

When there have been issues customer service has been extremely responsive - and product improvements have been forthcoming with regularity.

Leader of the Pack

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The extraordinary thing about this program is that it is comprehensive and user friendly, so much so that even baby boomers can figure it out without having to call a help desk in India. The next best thing is that for lawyers on a shoestring budget it is affordable and secure because it can be run off the cloud. So I give it two thumbs up for price, accessibility and price.

And I am a free user

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used others, most recently Amicus Attorney, and Houdini is a better product in almost every way. They also have a fairly extensive knowledge base, which is a great source for ideas and learning the program in general.

Busy day, phones ringing, I am not sure what I did, but I completely chuffed my installation. In desperation I called for help. (1) I am still a free user, no staff. (2) I was making changes without a good back up, even though they warned me. (3) I had a trial, so not a lot of time to wait around.

I sent an email, they called back (a couple of times) and they spent literally a couple of hours saving me from myself. Not so many companies will go the extra mile to save one from themselves especially after having failed to heed their explicit warnings.

Thanks again!

Law Practice Management Software

Jan 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: HoudiniESQ is a great software as is addresses all the issues that would face a law firm or a solo practitioner. I especially like the work automation function, the ability to integrate other software like Quickbooks. However I wish we were able to access the software with a mobile as a single user since it would make it easier to update files on the go. Overall I think that it is great. Customer service is awesome, they are extremely patient and are usually quite knowledgeable about the in and outs of the software.

Review of Houdini

Jan 14, 2015
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: The product I find to be useful. It has easy to read billing. It is great that it is cloud based. That is the biggest asset for me. It is also multi-faceted that you can do other things with it aside from billing. The fact you can not only track revenue but also store documents is great. What I have found frustrating in learning to use the system which I am by no means an expert is that the customer service I have found to be hasty and sometimes a bit rude. I have in a pinch had to talk to various people and they have acted like they are pushed for time or slightly condescending. I always feel like the dummy calling the techy. Believe me if the attorneys are calling the tech firm directly for billing we have tried multiple times to get the question done with first picking up the phone. I also have had long response times in waiting for call backs or no call at all returned. I have considered changing billing but I have decided as of now to keep my business with Houdini in the hopes that I 1. won't have major questions that require phone calls or 2. Get someone in the office that can assist in learning the fine nuances of the program.

It would also be great if there was a single cheat sheet for frequent questions/Hints rather than looking through a library of videos and parceling through a page worth of articles.

Luke Harmon Business Manager; Law Office of Benjamin S. Harmon

Jan 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Like all programs new to our staff, there is a learning curve to this software. I feel it has well served our purpose within our small three attorney office, and allows the ability to grow. Staff members are all able to use the software for there individual job purposes and I am able to better track and evaluate our production and limit the number of stale matters.

Don't know where I would be without you!

Jan 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: HoudiniEsq is an amazing software that handles all my inter-office needs. I am able to manage all my clients, their cases, and their opposing counsels all in the same place. I would like the software to be a little easier to use, but the company provides endless tutorials, including video, to help me with what I need to do. If that wasn't enough, and I am really stuck, I call the help line and they are quick in solving my problems. THANKS!

Great software for a solo attorney on a tight budget

Jan 14, 2015
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tons of features and very helpful support website with descriptions and videos. Having to set up a server on my computer has caused the program to stop working at random times. Also, there have been occasions when certain features haven't worked as they should even after following the directions on the support page. However, every time I've called in, I was able to get my issue resolved.

Waist of Time

Jan 14, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am a solo practitioner licensed since 2013. I downloaded HoudiniESQ and began inputting client info and documents into the system. I found it to be unwieldy, and duplicative of things I am already using like contacts, reminders, and such. Perhaps this product will work great for someone who has the time to work with it for several months or can hire someone to do the initial slog of data entry but you still have to integrate its systems into your work flow. For me I just didn't have the time to make this work and am really happy with the basic stuff I was using before.

Vendor Response

by LOGICBit on March 24, 2015

Integration of software into your workflow is the whole point of "Software" Russell. That being said, Spreadsheets have worked for decades and in many cases Software isn't required to run a small practice. I think you will find that once you hire staff integrating software into your workflow will feel like time well spent. -Frank Rivera

Comprehensive Yet Easy to Use

Jan 14, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Houdini Esq is a comprehensive package with an interface that is extremely easy to adapt to because of its intuitive interface. It did not require very much time to set it up and the program includes every feature that we required. I would strongly recommend Houdini Esq!

Second Best Option

Jan 14, 2015
3/5
Overall
3 / 5
Ease of Use

Comments: In preparation for a disaffiliation with my prior firm, I auditioned several case management systems. This one was the second best - it only lost out to MyCase, which was purely due to design issues and perceived ease of use.

If the product had been presented more attractively, I believe my team would've been more impressed with the Ease of Use.

Much better pricing options and utilization of on site storage are huge pros to this product.

Houdini review

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use. Low learning curve. The only issue I had was that the original license I requested was never sent. I had to request a second time before receiving it.

A Fairly Intuitive System

Jan 14, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I switched to HoudiniESQ from PCLaw after getting tired of constantly having to pay for Lexis Nexis's "Annual Maintenance Plan" to get any technical support. The cost was really adding up and the product was not that user friendly. I spent hours researching the best systems that would also function with my Mac and settled on HoudiniESQ for its ease of use and fully integrated workspace. I love that it has all the features I need, with the exception of business accounting, in one program. I have had some difficulty relating to emails with attachments (the receiver cannot always see the actual attachment, even though it is clearly attached on my end, and sometimes I cannot open attachments from senders). Other than fixing that problem, the only thing that would truly make the system better is to have fully functioning accounting as part of the program so that I can track all of my non-client business expenses within the same program instead of needing to use quickbooks.

A good if imperfect fit

Jan 14, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros:-
1. Great features
2. So many features
3. Organized Layout

Cons:-
1. As a solo practitioner, lack of cloud based service
2. Glitch
3. Taxing access to Trial
4. Customer Service

Overall very impressive tool..wish you catered more to solo users even if it includes a pay to use plan.

Good Product

Jan 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pro - support videos online help you to help yourself. Con - they are from past versions, so some things have changed via updates; you need to pay close attention in some areas.

Pro - Everything you need is in one place. Con - not the most user-friendly in the bookkeeping section; you may want to use a different program or have a backup.

Pros - Really helpful for starting up your business while keeping costs down; generates professional invoices; just enter your own rates/data and go; customer service is responsive and not overseas.

Very comprehensive legal practice management software!

Jan 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best part about using Houdini is that there is no charge for a single user, solo practice setup. The program logic is straight forward, but the learning curve is a little steep. But since MOST attorneys have passed the Bar exam, this shouldn't be a problem! There is comprehensive documentation and many how-to videos, but a 1-2-3 setup guide including better descriptions of the various options would be extremely helpful. I prefer reading documentation rather than watching a video, just a personal preference. The Quickbooks connector is great and the Evernote integration is also a big plus. After reviewing all our other options, Houdini ESQ seemed like the best and least expensive place to start and grow.

OK, I guess.

Jan 14, 2015
2/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: I hate practice management software. I tried the free version of HoudiniESQ because it was free and because as a solo practitioner I thought I should tried to use some kind of program to organize my practice. I cannot compare HoudiniESQ to any similar software, all of which seem clunky, relatively inflexible, and way too detailed. I dunno, maybe in the future I will change my mind and give it another go. In any event I do appreciate having the opportunity to use the software for free. Maybe a cloud version would be friendlier to use??

A simpler program, like CLIO, is what I wanted

Jan 14, 2015
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: HoudiniESQ is great. Don't get me wrong about that. It's a free program you can use to run your practice. It excels in a lot of ways. However a simpler product like CLIO was really what I wanting. Sometimes having too many options is a bad thing. I didn't want to spend days learning the program I was using for my practice instead of practicing (and billing!).

For free, you can't go wrong with it.

Review of HoudiniESQ

Jan 14, 2015
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros: Platform independent and on-premise and cloud options.

Features and included plugins

Cloud services integration

Browser interface. Scalable licensing.

Multiple supported back-end database choices. Opportunity to architect legitimate HA and DR solutions.

Cons: Adobe Flash as a front end is somewhat of a non sequitur.

My experience with support has been measured in days. I've had to send follow up emails after no response for 3+ days to hopefully keep a support request alive. I'm currently on day 9 waiting for a response. I don't necessarily expect a solution, but I do expect a response; especially after multiple follow up emails.

I've done some testing with "short codes" but the product feels a bit reliant on the mouse to navigate the interface and input data.

The document storage architecture appears to only offer a single folder approach when storing files and templates. A nested physical folder structure is preferred and common in firms. Logical folders by matter, case type and doc type would be an advantage when dealing with many templates and files. This might also exclude the need to manually (re)assign and maintain the metadata assignments of all documents via the gui interface. Finally, the doc management approach requires full commitment to document access and management through the user interface and the provided plugins. Integration with a content management system or a scanning and imaging solution while possible via ECF, is a non-starter due to the required manual cloning of documents into IRIS

The API while advertised as simple and easy to use appears to not have much if any documentation or reference material to support very simple proof of concept integrations

Finally, the reputation of HoudiniESQ on the street is "it's one-man shop".

Overall Impression: My overall impression of the product is good. I like the platform and the enterprise approach. The coverage of specific and general needs of many different law firms is impressive. Integrations are there for targeted solutions like Google,Dropbox,Evernote but integrations outside of those select few seem dependent upon the development pipeline.

The full commitment required to IRIS with little to no opportunity to bring enterprise doc management/workflow automation to the solution is a little unnerving. Generally speaking the feel of the platform is constrained primarily by the UI and doc management.

Well done

Jan 14, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - easy to use and free for local use.

Cons - could be more visually appealing and some things are not placed intuitively.

Overall, I have not found a program that I would switch to based on my needs as a sole practitioner.

Great product. Wonderful service

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started my law practice a little over a year ago, and have been using HoudiniESQ since the beginning. I learned my way around the program by watching the tutorial videos on the main website and reading the forums. Because I run a small practice, often times I will bill out to my clients based on their individual needs, and while other programs weren't able to customize client matters based on those needs, Houdini could.

The invoices and statements look professional, and billing and time keeping is a breeze. Especially if you bill in tenths like I do. One thing I would like to see is an iPad app that I could take to court with me.

I definitely battled with the idea of using a software that had been on the market longer than Houdini, but Im glad I stuck with my decision. There have been numerous times when Ive needed to call customer service, and believe it or not, a real live person picks up the phone, and they answer every question you might have (even if it's ridiculous).

I have to say, as someone who started a law practice right out of school, Houdiniesq definitely made certain aspects of running this type of business easier. I have recommended this product to my colleugues, and will continue doing so.

Great Concept, But Needs Work

Jan 14, 2015
3/5
Overall
5 / 5
Ease of Use

Comments: The concept of Houdini ESQ, and the fact that it is free for solo practitioners, really sets it apart from the rest of the field. With that said, the interface is pretty easy to navigate, however, the functions don't always respond. In particular, I found CalendarRules integration to almost never work. Also the cloud based program does not do enough to make me feel secure. Also it is difficult to convert to if you do not use one of the practice management programs it is compatible with.

Overall it is a good product that has the capacity to overtake the market if it can stay affordable, increase security, and improve the ease of transitioning.

Could be more intuitive

Jan 14, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall it's a functional product and I love that it's free for solos. It could be more intuitive, my experiences with RocketMatter and Clio have been much better than Houdini in this regard. I use Houdini on a limited basis because it isn't as easy to use in certain areas as other software programs. I use QuickBooks for all my invoicing because it's easier. I keep documents in an encrypted cloud base service because Houdini won't allow me to access it online for free. The product has potential, but until it's the path of least resistance it won't be the full office solution for my practice and won't be worth a monthly subscription when I expand.

A Solo Practice Must Have!

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Houdini in my solo practice, and it works wonders to streamline my contacts, workforce and office organization. I can view clients and all related matters, generate invoices, and send correspondence all from one interface.

Excellent Product

Jan 14, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Before going with Houdini I tried several other products and have been a long time user of Time Matters. After trying Houdini I felt that it had all the features of the far more expensive products. Houdini has all the features I wanted and it is integrated with word, outlook and google, all of which were very important to me. The only downside of the product is the creation of invoices. I would like it to be a bit easier to customize. Overall a great product.

Great for single user + free

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So I've been using this for over a year. During which I've had over 100 cases neatly organized within Houdini. The interface looks abit aged compared to some other heavyweights in the industry but for a one-man-practice you just can't beat the price for a local setup.

Very comprehensive

Jan 14, 2015
4/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: It's a very good software program for solo attorney's. However, navigating in the different tabs can be quite confusing as the buttons are small and not clearly marked. Other then that, it does everything you need a law office management program to do.

Heartfelt Review!

Jan 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At the law practice of Danielle S. Archer, we have been using this product for just about 1 Year and we are really excited about the usability and flexibility of the product. Managing matters has become a breeze, at just the click of a button. Where before we had problems locating files and documents.

Difficulties staying in touch and communicating with our clients, whilst updating them on the status of their matter is now a thing of the past.

Even though the software is mostly tailored to US based law-firms our in house paralegal and technical personnel has used the flexibility of Houdiniesq to facilitate our matters and our office.

We only ask that you make an effort to add our jurisdiction to calendar based events and a flexible currency choice.

Aside from issue with currency Houdiniesq has made our office efficiency now at A+ level, had we known about this tool before it would have been our main focus.

Our in house paralegal and Technical personnel has been using the product long before we decided to purchase without us knowing, and became so efficient remembering dates and matters while managing his time effectively. We wondered what his secret was until Houdiniesq was revealed to us by him.

Our encounters with customer service is always pleasant and fruitful. We have never called without a response and or a solution. Kevin is a world class agent. No matter the time we call he is always there to assist.

Overall an excellent product !

HoudiniESQ: A promising case management program

Jan 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall, I am very satisfied with HoudiniESQ. I have used the one-account free version to manage the cases for my budding law firm for several months now. The program is relatively straight-forward. Many of the program's parameters can be readily customized, which I appreciate. Also, it can upgraded to accommodate my growing legal practice. Customer service is generally pretty on-point when it comes resolving occasional issues. Plus, the price can't be beat! For a sole-proprietor like me, the fact that the program is offered free of charge for a one-seat account, was a big selling point when I was opening up my law firm.

However, as with any case management program, there are a few drawbacks to HoudiniESQ that I would like to see corrected. For instance, some minor cleanup may be necessary when it comes to invoices. Presently, I have to limit the length of each task that I enter into HoudiniESQ for any given client because, if the task description is on the longer side, it will be cut off on my invoice, with a "..." appearing at the end. I wish that the program could simply carry over the rest of the task description to the line below.

Also, there is another invoicing issue. More specifically, if a decide to not charge a client for a task, but still want to have the task appear on the invoice as a "no charge," I have to remember not to open up the task again after I put "0" for the charge about b/c, if I do, HoudiniESQ will automatically refill the charge amount per the going rate for the task, effectively overriding my override. Left unnoticed, this issue can cause MAJOR issues b/c the error tends to spill over to future invoices. Another issue that needs to be addressed has to do with calendaring. I regularly use Google Calendar for organization. But, almost immediately after syncing my HoudiniESQ with my Google Calendar, I had to turn off syncing. The problem was that syncing made all of my case tasks appear on my Google Calendar, regardless of whether the task was an upcoming hearing reminder or a notation that I received and read a letter from an opposing attorney. In effect, my Google Calendar became heavily cluttered, showing tasks that have no reason to be on my calendar. In short, I would like more control over the calendar syncing option and invoicing. I trust that these issues can be fixed in future updates. But, all-in-all, I am very happy with this program and I think that it shows great promise. Thank you, and keep up the good work!

Initial Thoughts on HoudiniESQ

Jan 14, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: On the whole, HoudiniESQ seems to be a full featured practice management platform that covers the bulk of the daily requirements for my solo law office. It handles calendaring, billing, contact management, and other aspects necessary for my practice.

very hard to use

Jan 14, 2015
2/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: free for sole practitioners
Cons: very hard to figure out how to use it; the interface is not intuitive; no helpful resources.

As a sole practitioner, I was drawn to the free offer, but switched to paid LPM software.

Simple and Effective

Jan 14, 2015
4/5
Overall
4 / 5
Ease of Use

Comments: The software works great and learning your way around takes little time. The program is great for tracking case progress and meeting deadlines.

HoudiniESQ was found to be the model ofexcellence in organization for comprehensively coherent uses.

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Making use of the various features of HoudiniESQ was found to be simple and coherent. It works, even if you want to keep extensive records of the particulars and peculiarities. The transition of and move to Houdini ESQ was made simple; their support team was par excellence.

Does what it does better than the others...

Jan 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: (Full disclosure: I am an INDEPENDENT legal practice management consultant who chooses which products I want to work with... and a HoudiniEsq consultant - among others.)

HoudiniEsq is one of a few legal practice management products that actually gets it: it will do a lot of end-user concepts (custom forms, triggers, document management/generation) better than any other legal practice management product. It also does a lot of the administration concepts (true relational database; updates that work and don't force you to roll back because they don't install properly, flexibility to run in almost any environment) very well too.

HoudiniEsq makes it easy to capture and bill time; it allows firms the ability to create and store data on custom forms that provide the firm with the necessary data in order to function efficiently; it is intuitive and continues to add new features that mean something to the user base, and not just something a marketing guy thought would be great to list on a brochure - heck I don't even know if they have a "marketing guy"!

Mobility is probably it's strongest point: it can be accessed by a phone/tablet/laptop, and an iPhone app is in the works (currently it's biggest end-user request.)

The list of what it doesn't do is a small list: besides the above-mentioned iPhone app, electronic billing is probably at the top. It continues to grow its list of end-user features, often because the developer listens to the requests that come directly from its users.

And the price: FREE for solos? You cannot beat that deal. Add more users and pay more, but you are still paying for a product that works, and every time they make a product release the response from the user base is "Yes!" and not "So what? Does this stuff actually work?" Want to write a check and not deal with updates, backups and server updates - go with the SaaS version and pay monthly. If you still prefer the idea of your data residing on your servers in your office, then go with the On-premise version. Not all practice management programs offer both options.

While not perfect (no software is), it ranks at the top of my list when clients look for legal practice management software.

Awesome

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Had no problems whatsoever, never had to call support for help or anything !

Affordable solution

Jan 14, 2015
4/5
Overall
3 / 5
Ease of Use

Comments: I've enjoyed Houdini. My only complaint is that it feels outdated at times.

Overall great product to use

Jan 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I struggled to use Quickbooks to bill my clients because of the issues with IOLTA accounts and such. This program took a bit of time to get use to, but now it's a breeze to use. It is much better than Quickbooks. With Quickbooks I tried tutorials to understand how to use it to bill my clients correctly, but I had no luck. HoudiniESQ has great tutorial videos that helped me pick up and utilize the business billing quickly and easily. I highly recommend the product.