Who Uses This Software?

AUCTRIA is designed for any group to auction fundraise with ONLINE, SILENT & LIVE auctions. Easy to use, but powerful web application dedicated to affordable yet full featured auction program.


Average Ratings

114 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.95/year
    See pricing details
  • Pricing Details
    No Performance or Hidden Fees, Pricing: Annual License
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Auctria
  • www.auctria.com/CAO
  • Founded 2000
  • Canada

About Auctria

Auctria makes live, silent or online auction fundraisers easy & affordable for groups large and small. Handle ticket sales, bids, purchases & donations.Track donors & items. Produce printed forms as needed, or put your catalog online & share on social media. Integrated credit card processing optional & accept online donations. Mobile and text based bidding available. Completely transparent pricing with no performance fees. Explore our demo or get started with a free account to try it out.


Auctria Features

  • Absentee Bidding
  • Auction Website
  • Bid Management
  • Bidder Management
  • Billing & Invoicing
  • Buy Now Option
  • Buyer Notifications
  • Dutch Auction
  • English Auction
  • Forward Auction
  • Image Editing
  • Inventory Management
  • Live Auction
  • Nonprofit / Fundraising
  • Online Auction
  • Online Bidding
  • Phone Bidding
  • Proxy Bidding
  • Reserve Price
  • Reverse Auction
  • Sealed Bid Auction
  • Shipping Management
  • Silent Auction
  • Watch List

Auctria Reviews Recently Reviewed!


Excellent Product. Worth every single cent!

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multi-user, retention of data by auction, emailing of invoices and donation receipts, and the ability to copy data from one auction to the next. Exceptional customer support and response. Our church uses this software so our auction's donors and bidders are mostly the same people. We auction items that have multiple winners (gourmet dinners, themed parties, etc. ). A few emails back and forth was all it took to get the software to handle this accurately. I searched quite a long while for a replacement for our ancient software (that was a multi-user nightmare) and I hit the jackpot when finding Charity Auction Organizer. I am a retired programmer/analyst and this software was easy to learn, has excellent Help, and the personalized support we needed. Taking awhile to get used to the newest version with Auctria, but we'll get there. Have used this product for four of our church's auctions and one other non-profit auction. We'll be using it again November 2018.

Overall: Accurate accounting of the major fundraiser (other than our annual operating fund campaign) for our church. Also ability to maintain and manage accounts receivable (we don't take payment on the night of our auction). Help in recruiting volunteers for the auction - volunteer data entry is easier to come by when the data entry can be done remotely and is easy to learn. Our church is just a medium-sized one (350 members) and we cannot afford to spend thousands to have someone come in and run our yearly auctions. A yearly cost of less than what we pay is far less than the value we receive for this software. Our auctions have reached thousands od dollars in income the past two years. We are very excited about that. My ONLY concern is that should Auctria go out of business that we would lose all our data. THAT would be awful. I would hope and pray that we would be offered CSV files of all our data before it "disappeared."

Vendor Response

by Auctria on May 17, 2017

Auctria was built for groups like yours!
Auctria is not going anywhere. Even if you stop using Auctria the data is yours to access.
We pride ourselves on full features and great value.

To ease your mind Auctria does have export features under Import/Export -> Export and any report on the screen can be exported as a PDF/XLS/CSV file using the 'Actions' menu at the bottom of the page.

Auctria is Amazing!

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria is so easy to use which is very important. My favorite feature is the amazing customer service. We've used Auctria for 4 years and Auctria makes improvements every year. They don't just make changes, they make IMPROVEMENTS. They incorporate the changes in a suttle way so we aren't completely re-training our volunteers every year, we just have to point out the new features.

Cons: The first year most of the credit cards were rejected because of the processor. The next year Auctria incorporated Authorize.net which enabled a variety of processors to work with Auctria. We used the processor we normally use for processing cards online and everything went smoothly.

Overall: Check out for our gala was always the most stressful part of the event. Auctria makes us look like pros. No more waiting in lines divided by the alphabet; any volunteer station can help any guest. There are no more piles of paper to sort and add the bids by hand. We honestly have very short lines at checkout which makes our last impression of the evening a good impression. In additions, we now have a great database of information about all aspects of our gala.

Vendor Response

by Auctria on October 16, 2018

THANK YOU for this feedback "Auctria makes us look like pros." and "Auctria is Amazing"

Thanks for the 4-year review! We are humbled by your kind words yet pleased to read you enjoy all the new features and updates.

Fun Fact: we started Auctria because we volunteered to run an auction fundraiser many years ago and they were using pencil & paper & nothing else! There had to be a better way! Happy to read you too have eliminated the check-out lines and put smiles on your bidders faces at the end of the night!

Truly we appreciate all feedback and use it daily to make each event even better than the previous one.

Faubion School PTA has had an exceptional experience with Auctria software!

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and train others to use, many customizable options for sellable items, website is awesome and tutorials on creating website are very helpful, cost is the lowest in the industry which is much needed for our non-profit school event. We used Auctria at our annual school auction this year and it did everything we needed and more for a fraction of the software that we have used in the past. Hint -- there is also a way to pass on credit card sales fees to credit card users which saved us those fees. HIGHLY RECOMMEND!!!!

Cons: Our auction chair had a few questions and couldn't find a number to call. She emailed and got a response back in 24 hours, which is their promise. For what it's worth, our software company before this one had the same policy and cost 10 times more so I don't feel like this is a deal breaker for us.

Overall: Our school auction takes place every spring, does profit every year and sustains our PTA budget through the following year. We make enough to need a software system but we don't make enough to spend bookoo bucks on it. Auctria does everything we need including -*organizing and selling items

*offering receipts to donors and buyers

*offering customizable website that is easy to create and share

*allowing for many check out options including online, in person and push text notifications

*option to pass credit card fees on to buyer so that our school can keep more money for our kids.

Auctria is the only software that we will use going forward and I highly recommend!!!

Vendor Response

by Auctria on March 05, 2018

Gina, thanks for providing such a detailed review. I'm certain there are lots of others out there that can benefit from your expert analysis and HINTS! Also, thanks for fundraising for education!

Auctria really does do it all!

Jun 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Add to that the fact that your support team responds quickly and with wonderful detail, and that you have priced it so charities can actually afford it? You better believe I will continue telling EVERYONE about how amazing your service is! Hundreds of hours have likely been saved over the past 2 years of using it, and peace of mind for the processing team is priceless.

Cons: Now my biggest problem is remembering you are now Auctria instead of CAO

Overall: Volunteer Event Chair for the Market & Auction event for Variety in BC, Canada. We raise funds for special needs kids in BC, ranging from therapy to medication to wheelchairs and converted vans. We step in where Health Care ends to help families cope with the financial burdens of needed support for the child.

When I took over as Chair of this event 4 years ago the auction item bid sheets were...and I kid you not....handled in a single Word document. 200 pages long. 1 item per page. And that was just for starters! Each item was in a separate Word doc, from display sheets to receipts to certificates.

I had made a switch to a set of Excel documents with formulas and master sheets which was substantially better, but still time consuming. Much more accurate, but time consuming.

Then by some miracle I found CAO while looking for something else. The more I explored what it could do the more excited I got, and by the time I met with my partner to tell her about it I was almost bouncing off the walls in joy! The following meeting with my committee I went over the basics of the program, and every time someone brought up a concern or question I was able to answer it with "Oh don't worry, CAO does that.....right here...let me show you..."

Recommendations to other buyers: Auctria really does do it all, does it well!

Vendor Response

by Auctria on June 16, 2016

Just keep saying Auctria, Auctria, Auctria! New name-- same great products and support! Thanks for the kind words.

We do two auctions for two organizations each year. Auctria is easy and saves us lots of time!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy item and bidder entry. Also inputting the winning bids on items and cashing out the bidders at the end of the evening goes so smoothly for everyone. Being able to print the bid sheets for all the silent auction items saves us a lot of time from having to create our own bid sheets (we did that for many years before Auctria). Since we only use it twice a year, it takes a bit of time to refresh our memories as to how to do everything, but not as much time as doing everything manually. The many reports available are easy to use and provide clear information.

Cons: Would be nice to be able to "hide" sections that we don't use when entering information on items and bidders. We've sent a request in to see if there's a way to enter tickets (as tickets vs as items) with numbers and assign them to specific bidders.

Overall: Shortened the amount of time needed to prepare, run and get full reports on the auction.

Vendor Response

by Auctria on March 13, 2018

So happy to see Auctria repeat use for multiple auctions, for multiple years. The "quick and easy item and bidder entry" combined with "cashing out bidders...smoothly" is what we strive for at Auctria in streamlining the entire auction fundraiser. Thanks for the positive feedback.

Awesome!

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I retired from a career of managing a team of programmers who created software for a Fortune 500 company, plus a part of my job was choosing and implementing software from various vendors. The support we receive from Auctria exceeds any that I experienced in my 35 years in the business world. As a volunteer now for a non profit, I could not be happier with both the quality of the software and the exceptional customer service. Highly recommend!

Cons: I wish for more robust reporting. It would be nice to have the ability to create formulas in the reports. Also creating the format for communications, bid cards, displays, etc., is challenging for some of our users who do not have previous experience.

Vendor Response

by Auctria on May 24, 2018

Wow JaneEllen, thanks for the comment "The support we receive from Auctria exceeds any that I experienced in my 35 years in the business world". We strive really hard to excel in customer service.
Yes- we are always adding on more standard reporting based on feedback like yours.

Thanks for your commitment to fundraising. The Great Smoky Mountains Heritage Center is lucky to have you!

Reports need improvement.

Nov 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of payment and bid tracking. I like how you can export data into excel. Easy to change items and bidders.

Cons: The reporting wasn't helpful. There should be a total for the reports, and without the need to export it. A total for each type(live versus silent). It only lists the values, but not the bid or payment values on the dashboard. So it would be helpful if the reporting was more user friendly.

Also, not sure if there is a bid notification feature, or if we can print a bid of so we can notify the users.

Overall: We've been using for 3 years now and it's been helpful.

Vendor Response

by Auctria on December 04, 2018

Thanks for taking the time to leave this review.

Adding totals to reports is a great feature idea and one we hope to implement in the future.

The auction dashboard currently lists bid & payment values in the Income Summary table on the right, the Item Summary table shows only the item values. There is also an 'Income by item type' report available under Reports -> Financial. You can trigger bid notifications by email and optionally text message when recording bids by checking the 'send item won notification' on the page.

Good luck with all your future fundraising endeavors.

The Very Best!

Dec 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The reporting features are great. Tech assistance is quick and friendly. Love the sample pages.

Cons: Sometimes I have difficulty linking pages in a way that works for me and some design elements are difficult for me to add. With that being said, please know I am not that tech davy.

Overall: I have used Auctria for several years. We are a very small non-profit and I have multiple duties in addition to development. I used a larger, better known, on-line auction company which was expensive. I looked at several sites and was very pleased with the ease of use of Auctria( it was Charity Auction Organizer Then). I loved the assistance provided at the beginning and to this date, my questions are answered almost immediately. Setting up pages is easy, easier than the more popular site I had used. The linkage through stripe has been great and easy to manage. I tell anyone who asks how pleased I am with the site and I cannot imagine why anyone would spend more money for less service. I highly recommend the site!

Vendor Response

by Auctria on December 30, 2016

When the Program Director states Auctria is "the very best," it makes us very proud! Thanks for spreading the word and doing good things for your non-profit.

Data is Crucial to Success

Jun 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY! Easy to learn, easy to teach other volunteers, easy to review data and reports. If you have never done an auction it can be daunting, people want to help but how? With Auctria it's all in one place, with complete user guide documentation. EASY to input data for items, bidders and donors. EASY to load pictures to auction items, click copy and link. EASY to search for information- by name, number, partial description. Easy and flexible too with lots of bidding options.

Cons: I do wish we could attach to our PayPal account.

Overall: As the Auction Chair for 4 years I can tell you it is VITAL to have accurate data. Having accurate data is incumbent upon the committee to choose a program that supports the auction activities from start to finish and year to year.

Recommendations to other buyers: I would be insecure using any other auction program other than Auctria.

Vendor Response

by Auctria on June 16, 2016

Jackie, we concur; data is crucial and when using Auctria year after year it's easy to share past data with new auction team members.
We appreciate the EASY theme of this review too! Thanks for your time.

Using Auctria for our Symphony Soiree has made a huge improvement in the efficiency of our event.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like that it allows multiple users to work in it, allowing us to easily share the workload of preparing for our fundraising event.

Cons: Using the user guide to find the exact answer to a challenge. I end up having to reach out to customer support more often than not, but I do appreciate their prompt responses!

Overall: Raising more money before - and during - our event; raising the bar on the quality of our event; time savings.

Vendor Response

by Auctria on March 27, 2018

Symphony Soiree, success stories like this make us smile!

This is exactly why we created Auctria- to share the workload, improve efficiency and most important make MORE money for your cause.

Junior League Charity Ball

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria is simply amazing! It's extremely user friendly, and we had so many compliments on our website! We were able to display all of our silent auction items prior to the event. We even offered some buy it now items prior to the event at a higher value! Ticket and table sales were easy. We are so thankful for Auctria! The customer service was top notch. I had questions, we would send an email to Auctria and get answers back promptly. We even had links sent to us that would walk us through our questions. Super helpful!

Overall: This made our event so much better!

We did purchase a domain name for our website name to make it easier to advertise our event. This was minimal and 100% worth it.

Vendor Response

by Auctria on March 13, 2018

Thanks for the rave review... and all the exclamation points! We are so happy that Auctria was the tool that helped you achieve great fundraising! Thanks for taking the time to give specific feedback.

One Very Satisfied Customer

Sep 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pro 1: Auctria allowed me to test their platform with their "lite license" before committing.

Pro 2: Auctria's platform offers many features, including features I did not even realize I needed until my fundraising project was underway.

Pro 3: Auctria's user guide was very detailed and allowed me to tackle practically every problem I encountered when creating my auction site.

Pro 4: When I did need to contact customer support, they responded quickly and resolved my problems efficiently.

Cons: I did not encounter a con on this platform.

Overall: Recently, I decided to host a one-time silent auction to benefit a cancer charity. I'd never done anything like this before. I knew I want to take bids online before the auction but had no clue on how to go about it. My first inclination was just to use Facebook, but I decided to do some Google research on the topic first. Google's most useful return was Auctria's user guide. There, I learned about "pre-bidding" and what all it entailed. I realized I needed an auction platform outside of Facebook, and, obviously, Auctria was at the top of my consideration list. What ultimately secured Auctria my business was their demo mode. I didn't have to pay for their service and merely hope for the best. I was able to use their platform before committing to purchase a license.

Auctria's service was reasonably priced and user-friendly. The one time I needed Auctria's Customer Support Team, due to a bone-headed mistake on my part, they resolved the issue within minutes.

My silent auction was (shockingly) a terrific success and that was in no-small-part to Auctria's platform.

Vendor Response

by Auctria on October 03, 2018

"One Very Satisfied Customer" is a great title for this review! Thanks so much- we appreciate and recognize each and every customer for their uniqueness. More importantly for the work you do fundraising!

Auctria rocks!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy roll over from previous auction items to this year! Saved me a lot of time!

Cons: Only issue is not being able to get a fix number of bid slots to be the same for silent auction items.

Overall: The tech support is amazing! It's great to be able to send them a question and they get back to you as soon as they can and always with a fix!

Vendor Response

by Auctria on October 11, 2018

Time is what we like to save so you can raise money for your school- so happy to read you are able to work faster with Auctria!

We take pride in our online support so thanks for the positive feedback!

Catherine-- you rock too! Keep on doing awesome things for your PTO!

St. Mary School Auction

Nov 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We find it user friendly, we like all the reports, we like that we can create our own stationery and that more than one user can be on the program. we also like the function that it takes credit cards.

Cons: That with our firewall loading pictures can be difficult. Sizing was a problem and upload window functionality. We would have to exit and restart program.

Overall: We are a Catholic school that holds an annual Auction and we have used this software for about five years. We are planning to use more of the online bidding and features next year.

Vendor Response

by Auctria on December 04, 2018

Thanks for the time out of your day to provide this review. Glad to read you are 5-year user and hope that the auctions help in your fundraising efforts.

Unfortunately some strict content filters occasionally block the service we use for handling image uploads which causes problem for that function. We can provide a list of domains to white-list for your IT group if required. Please reach out to us on email | hello@auctria.com if you want any further information.

Great Value

Dec 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reporting functions were invaluable in helping us to stay on track. The printing functions just by themselves saved us hours of volunteer time that otherwise would have had to have been done manually.

Cons: I had trouble customizing the public website portion of our event. To be fair, I did not have time to reach out to customer support, who may have been able to help me. Also, the breadcrumbs at the top of the page were not actually breadcrumbs, and were sometimes confusing. It would have been nice to have some additional filter functions, as much of the date carried over year to year and it wasn't always easy to locate what was relevant to this year's event. For example the dashboard gave us the total number of bidders in the system, which was three times the number of tickets sold for the event. Finally, the import/export functions were not as smooth as hoped.

Overall: This software was an incredible value for the money. We use it as a fundraising tool, so volunteers are the ones using it. That meant there wasn't a lot of training time and we had to rely on each other and the user guide. While there were some bumps, given our own limitations, it was a good buy and allowed us to maximize the fundraiser.

Vendor Response

by Auctria on December 10, 2018

Thanks for the review. Love reading that hours were saved using Auctria for the bid sheets. We know how valuable a volunteer's time can be.

Happy to help you with some of the bumps you experienced. Message us in-app or hello@auctria.com at any time.

Slick

Feb 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and cost effective. The software works perfectly with the event that we have every year.

Cons: I don't like that when you copy bidders you have to do it one at a time. Also that sometime it glitches.

Vendor Response

by Auctria on February 21, 2018

Thanks for your time to leave a review! Thanks for the 10/10 that you would likely recommend Auctria.

By the way, when copying bidders, Auctria is set up to copy-bidders in bulk- please email us at help@auctria.com and we will be happy to walk you through the functionality so save time and effort.

Thanks for using Auctria to fundraise for your school.

Easy to use and BEST customer service

Apr 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly.

It makes my job easy

It's easy to train somebody new to use the system.

It's very easy to manage packaging and financials.

Cons: I cannot find anything in particular thing.

Whatever I need improvement, they always help me fix the problems asap.

Overall: I use this software for all my auctions. I do about 5 auctions or more per year. I can manage each client separately without any problems

Vendor Response

by Auctria on May 01, 2018

Wow- 5 auctions+ a year with Auctria. So happy to read how Auctria makes your job easy- that's exactly our goal! Thanks for 10/10 recommendation.

Most Valuable Tool for Nonprofits!

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How intuitive the interface is - it's easy to piece together a functional, custom site that does what my clients need it to. Starting from scratch is not scary!

Cons: There are a few functions that don't have the capability to customize the way we want, but there are usually work-arounds that the Auctria team walks you through. And progress is usually made in future updates, so I know they listen to their customers!

Overall: I have only had a great experience with Auctria - the product does what we need it to, and when we do have occasional issues or any questions, The support team are super helpful! We could not be happier.

Vendor Response

by Auctria on November 07, 2018

"Starting from scratch is not scary" is one of the nicest pieces of feedback! We strive to make Auctria user friendly for the auction organizers from beginning to end-- glad to hear you had a great experiences over the 2+ years.

Thanks for taking the time to share your happy experience with Auctria.

Great service for your fundraiser!

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really liked the customer service. They got back to me in good time and had answers to all of my questions. The platform was good and user friendly. Check-in was a breeze and so was check-out with our silent auction winners. It was perfect for our event.

Cons: As always, user error was a huge part of our problem. There are a lot of great features in Auctria, but it can get a bit overwhelming, but through talking with customer service and getting the basics understood, I was able to easily figure out anything else.

Overall: Auctria has merged our silent auction with our tickets sales. This was a huge advantage for us. It cut our work in half! It was especially evident how great of a decision we had made in going with Auctria the day of the event.

Vendor Response

by Auctria on October 18, 2018

Using Auctria for ticket sales is one of our features of Auctria! Glad to read it cut your work by 50%!!

Happy to read that Check-in and Check-out was a breeze. We know this can be one of the main pain-points. We work really hard to streamline the entire process from registration, to bidding, to payments, to checkout, to receipts.

Amazing Auction Software!!!

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software continues to evolved with very useful features. What I really like most is that the folks at our schools thinks I am a hero for introducing the Auctria solution. ;-) The new interface is well organized. The integration with CC processing is very convenient. The Ticket, Table, Link and Merge futures are all very useful features. Overall, our school is very happy with the solution.

Cons: The security model can be further improved. The statement for linked bidders could be further enhanced by indicating line items by bidder.

Overall: The ease of use is great. Customer/Technical Support is topnotch.

Vendor Response

by Auctria on March 07, 2018

Nice job Hero Carlos! Thanks for pointing out the specific pieces that earn you the cape. Keep in mind that you can always customize any stationery including statements. I will forward your suggestion
to the product development team.

Easy to use.

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It made check out very easy once we figured out the glitches. Emailing the bidders was a nice feature.

Cons: There was no way to practice before the auction to anticipate the problems that would come up. After entering everything with the quick bid, there was a list of items in red that were failed attempts. If you left that screen for any reason, it never showed up again. We could not find a report that showed us the failed bids, so there was a lot of scrambling when we didn't have a lot of time to try to figure out which bids failed.

Vendor Response

by Auctria on May 24, 2018

Thanks for your feedback - we are always appreciative of your time in sharing specifics like this.

There are a couple of ways to handle a test event, see http://help.auctria.com/using-auctria/how-do-i-set-up-a-mock-or-test-auction for some more details.

The failed bid messages aren't something that we persist currently though that is an interesting idea, I'll see if we can incorporate that in the future. For single winner items you could see which items were left unsold (via the Status dropdown on the item list)

Capterra loader

BEST Auction Software- wish ALL programs were this GREAT!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria is by far the best software I have ever used. I started with them 4 years ago and have seen them progress to become a package that is so user friendly and functional that all those I train in the package wish the developers should take on other markets!

Cons: I can't think of anything that I don't like about the program.

Overall: We use Auctria for our Auctions- silent, live and online. The customer service is incredibly responsive and the reporting makes it seamless to design your own or use a standard report. Kudos to the developers- you have our complete respect.

Vendor Response

by Auctria on October 11, 2018

Thanks for using Auctria over 4 years! "BEST Auction Software- wish ALL programs were this GREAT!" are very kind words and we can tell from the details you mean it!.

Thanks for sharing your experience! I will pass along your kudos to the development team!

Solid Auction Software That Continues to Improve Each Year

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to manage the entire auction from start to finish using one software.

Cons: The event ticket functionality is overly-complicated and it is too cumbersome to try to allow a couple to bid separately on the same bidder number in an easy manner.

Overall: Very good. We have used Auctria (formerly Charity Auction Organizer) for many years now to run our school fundraiser auction and the software has continued to be improved year over year.

Vendor Response

by Auctria on August 30, 2018

Thanks for being a long term user of Auctria / Charity Auction Organizer. As you noted we are always upgrading the program and as such added lots of features. As part of the growth process the event-ticket-functionality does have lots of moving parts that will be streamlined. We are planning on making changes to make it easier to group bidders. Thanks for the feedback- glad we are spending the time where you requested.

Good luck on all your future auction fundraisers!

A Great Auction Product!

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of entering new bidders, ease of entering new items, ease of generating reports, and ability to generate forms that took a great deal of time in the past

Cons: Not a lot of flexibility or creativity allowed in making our Auction Website. Very basic website. Also SLOW at checkout due to having to use local internet. Tough learning curve for new checkout cashiers -- most cashiers on the laptops could not get the hang of it. Those cashiers using Ipads did better.

Overall: Purchase this for the first time this year for our auction. Replaced a very old, custom built, Windows-based system. Very easy to learn and upload images. Very easy to add inventory. Created a website but it was very basic. Not able to scroll through images or link tickets to names of families in our system. A good and extremely helpful product, but does need some tweaking. Online guides were helpful.

Vendor Response

by Auctria on December 04, 2018

Thanks for taking the time to leave a review.

The bandwidth required for Auctria is relatively low, so Internet speed is typically not a big concern even with multiple cashiers. We encourage a pre-training to avoid on-the-job-night-of learning.

Good luck in all the future fundraising endeavors.

Awesome program: our auction hub for 5 years+

Jan 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As the new VP of Fundraising I had the opportunity to really look at our fundraising with fresh eyes. Since the group had been using this program for several years prior ALL the past data for: donors, bidders & sales, was available to review.

Charity Auction Organizer/ Auctria has been our auction hub for 5 years. With 3 VP of Fundraisers and countless auction volunteers our auction fundraiser has remained consistent and professional and polished looking throughout.

In comparing our overall (yearlong) supporters to the Auction we were able to derive new revenue from new individuals. Using past bidder information that is maintained on CAO we can easily re-market to past bidders.

Learning to use the program was quick and easy for myself and in training new volunteers.

We take full advantage of the website creating tool. We use it to pre-market which helps with procurement. We have used it to sell event tickets. We use it to collect donations. ALL in one place.

The BEST part about CAO is the collection process. Having Stripe connected means as soon as the auction closes bidders cards are charged. Easy and efficiently!

The benefit of using the program year after year is that we can work smarter. We already know who had donated in the past and use that as our procurement target list. The donors have already been loaded so it's simple as adding new items. Bidders that registered in the past need only to log in.

I highly recommend this program to ANY group that want to run a fundraising auction and do so in a professional and organized fashion.

My 4th year using Auctria to manage our fundraiser. Easy and efficient to use.

May 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Help desk was very helpful and gave prompt replies. They have added new functionality every year that makes the site more useful. For example, we used the thermometer this year in our email promos and I could see that it was a good motivator!

Cons: Not really a con, but I have asked that they add the ability to upload a file or attach one of their own (like a gift certificate) to the Send Email function without having to create a new web page for each attachment.

Vendor Response

by Auctria on June 05, 2018

Thanks for using Auctria for 4 years and noticing all the new functions along the way. So happy to see you used the thermometer- it's one of our faves too!

We always appreciate customer feedback and use the information to constantly improve. We will relay your feedback on attachments for emails to the development team.

Fantastic Customer Support

Nov 20, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My organization has been using Auctria (formerly Charity Auction Organizer) for three years now. While any software that has a multitude of features and capabilities can be somewhat difficult to learn, they have a highly responsive and knowledgeable customer support staff (with a special shout-out to Rob Walker) to help out through this learning and implementation process. We started slow using a limited amount of what is offered and have added more features every year. We also appear to have used a number of features in a manner that was not originally intended. In these instances, Auctria was receptive in making a few specific changes to accommodate us. I would highly recommend Autria for any fundraising activity, large or small. A first class organization.

Vendor Response

by Auctria on November 21, 2016

Thanks for calling Auctria a "first class organization". So happy to hear Auctria has all the features you need and more! Keep on doing great things Don!

Great system for auctions!

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like how it is easy to add bidders and items, as well as create reports with customizable columns. It is also easy for new volunteers to learn how to use.

Cons: Sometimes it is unclear when there are duplicate tickets registered under one person (if they bought two under their name, for example). A way to track duplicates like this would be helpful.

Overall: Overall Auctria has been great for us! Three years running.

Vendor Response

by Auctria on October 30, 2018

Thanks for the 10/10 Likelihood to Recommend. After using Auctria for 3 years your feedback is even more special!

FYI we just improved the duplicate ticket sales/ share bidder number process. If you want detailed instructions please drop us an email at hello@auctria or check your in-app messages for information.

Dinner Auction

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to arrange donated items individually or group them in baskets

Cons: The connection between the website application and normal software could use some tweaks

Overall: This our 3rd year using the software for our Dinner Auction. It has made this event much much easier to administrate. Great program

Vendor Response

by Auctria on November 26, 2018

3rd year using Auctria! Thanks for the confidence in the product.

Glad to read you enjoy the flexibility of grouping items or listing individually. We find that the admins are great at knowing what the audience will bid on. Sometimes baskets are better, sometimes stand-alone fetch higher bids.

Not quite sure what you are referring to as connection between website application and normal software since the entire program is web-based. Please email hello@auctria.com so we can help make your experience even better.

Amazing, Professional, Exceptional, BEST Customer Service EVER

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything, flawlessly designed, good luck finding limitations. AND if you happened to run into an issue, I challenge you to find a support team that responds faster than the Auctria squad does.

Cons: If anything, not enough people know about this product.

Vendor Response

by Auctria on February 21, 2018

Thanks Jacob for the feedback on our support squad. We pride ourselves on design, execution and customer service. Thanks for helping share your experience, thanks for all you do in fundraising!

Capterra loader

Use for 1 or 2 events per year

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use this software for one to three events per year so each time I use it, I have to remind myself. It is easy to pick up and for others on the committee to learn quickly for their needs.

Cons: Sometimes it's not intuitive where to find things such as when you are entering things on a page and get to the bottom expecting to be able to save everything. That isn't always the case. You have to go back to the top left and confirm whatever it is you entered.

Overall: Very good experience. The manual is easy to find and customer support responds quickly.

Vendor Response

by Auctria on November 28, 2018

Thanks for using Auctria, and thanks for all the good fundraising work you do! Thanks for the feedback- it is always appreciated.

Great value and support is outstanding! Really like all the available reports

Jul 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support is very fast, thorough and very useful. instead of searching the on line catalog you just type your question.

Cons: The auction functionality is not located where you would think it would be, not very intuitive thus you have to search more than you should.

Overall: being able to duplicate the entire auction from the previous year is super useful. It allows us to keep all the repeat items and save time on keying them in again.

Vendor Response

by Auctria on July 09, 2018

Shawn, thanks for using Auctria over 2 years, and glad you like the duplicate-auction feature. We find lots of groups use this streamline auction fundraising year after year.

The feedback on customer service is kind. We strive every day to help auction administrators job simpler.

wonderful

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is an easy to use program. It is very user friendly. Does a great job of tracking items and bidders from year to year.

Cons: We only do one auction per year so I find that at times I forget where certain settings are located.

Overall: Easy tracking, bid sheets done for me, catalog pages that are easily made and don't have to be hand done each year.

Vendor Response

by Auctria on May 11, 2018

Thanks for the time to rate Auctria 5-stars in all categories. Love seeing groups like you support education! Glad to hear you find the program easy and user friendly.

Totally understand your feeling of 'forgetting' where settings are after not using Auctria for a year. To help we have added 10 Quick-Start Guides to the Auctria User Guide. This a great refresher for next year.

Auctria Made Our Charity Auction a Huge Succett

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very user friendly. It is easy to move through the programs with little or no training.

Cons: Would suggest some more reports to be available with regard to donations.

Overall: We have a very large charity auction once a year. About 130 Items. Because of the ease of imputing data, the checkout is quite rapid and our guests are very happy.

Vendor Response

by Auctria on August 30, 2018

Thanks for sharing the user friendliness and minimum training required to make your event a success. 130 items sounds like a nice variety of items to fundraise with; glad to hear that check-out was rapid and smooth.

Please send us an email re:reports you are looking for- at Auctria we are always enhancing the reports and would love your feedback.

Thanks for taking the time leave this review too!

Full function auction software with excellent support

Mar 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software does the job, and provides all the features I need at a fraction of the cost of the competition.

Cons: I am pretty tech savvy, so it works for me, but the software requires some knowledge and patience with basic database work. It is not as easy to use as some of the competition claims to be.

Overall: It does everything I need to run our annual auction at a fraction of the cost of the competition.

Vendor Response

by Auctria on April 02, 2018

Thanks for the summary comment on full features, fraction of the cost. We at Auctria know you work REALLY hard fundraising; happy to see your funds raised going back to your special cause.

Thanks for using Auctria year after year!

We are proud of our straight forward pricing with, NO performance fee EVER.

Capterra loader

Easy Auction Software for Non-Profit Fundraising

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to import items, and images, and run auction. Web templates make it easy for you to customize the design of the site. Great to be able to choose website name, time zone, and send custom messages and statements to auction winners.

Cons: There was some confusion for users on the buy it now feature, but we can work that into instructions better on our next auction.

Overall: We had two technical problems we couldn't figure out, both times, vendor responded within hours to better explain how to use the software, or why we were having issues. Great customer service.

Vendor Response

by Auctria on September 06, 2018

Thanks Donna for the 10/10 review.

At Auctria we know that making the website and documents match the organization and event branding is important, glad you enjoyed these features.
Thanks for the 5-stars on customer feedback too- we strive to answer all questions promptly and completely.

Love Auctria! Can't imagine doing a service auction without it!

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While the software is pretty intuitive and easy to navigate, the tech support is absolutely awesome! Whenever I got stuck or had a question, Team answered me almost immediately - even over the weekend.

Cons: There are a few bothersome features that I can't specifically recall now (I'm done with our annual auction) but none that truly takeaway from it being great software.

Overall: Could not have done our major fundraiser auction without it

Vendor Response

by Auctria on May 02, 2018

Congratulations on your annual auction.

We really enjoy seeing 10/10 but love to see the success you had raising money for your cause! I'll pass along your kind words to our support team. Thanks for all you do.

Auctria Software

Nov 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The online support was great - the Auctria team was quick in their responeses and very helpful. The auction function was great.

Cons: No tutorials to watch. The auction function is great, but the ticketing and table arrangements are difficult to navigate. I spent alot of time re-doing tables and we had a difficult time figuring out how many tickets we had sold vs. reserved tables. There were also a few neuances in the way we listed items for auction that had to be re-done. We were not able to edit the ticket reciept and it was difficult that table host's could not regester their own guest's once they purchased a ticket.

Vendor Response

by Auctria on December 04, 2018

Thanks for taking the time to leave this review. I will relay your compliment regarding the support to the team leader.

SO GLAD we found Auctria.

Jun 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I also love how you can see the details of everything - item, donor, starting bid, purchased price, winner, etc. I LOVED the reporting capabilities, and the fact that items were easy to enter, to change/amend, to track, and everything happened at a push of a button.

Cons: We were still getting used to the program and didn't use all the features, we ran out of time. We did not actually use the website portion this year but hope to do so next time.

Overall: I co-chair the auction to fundraise for our school.

In the past we used to do our auction almost manually, our registration and check out last year was frustrating and complicated. With Auctria this year's was soooooooooooo much smoother.

Recommendations to other buyers: We did research a couple of options before going with Auctria. It seemed to us that Auctria had everything that we needed (and more!), and for a much better price than some of the competitors.

Vendor Response

by Auctria on June 16, 2016

We are glad you found us too Sarah. Keep up the great fundraising work.

Capterra loader

I love this product! So easy to use!!!! All the volunteers managed it quickly.

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stripe hookup! Money comes in easily. Easier to process than Square, when in a hurry. Easy to print out a nice looking receipt that makes people calm.

Cons: Left nav very long. Sometimes hard to scroll down and click the thing you want. But a minor detail. Mostly great.

Overall: Made doing the auction sane.

Vendor Response

by Auctria on April 02, 2018

Thanks for the sanity comment! We know how it feels sometimes running such a large event and glad to see that Auctria was easy to use for volunteers and ease of payments & documentation.

As a side note: Auctria is active on FB and Twitter if you ever want to connect with other auction fundraising leaders. It takes a village.

Amazing

Mar 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: You get so much for such a small cost!!! This database has saved us so much time. It is my go to for all my auctions. Plus the customer service is the best!!!

Cons: Personally, I preferrrd the old look. It was simple & to the point. The new look is a little busy & more complicated (but with more features of course).

Vendor Response

by Auctria on March 07, 2018

Overall quality is 5 Stars--Thanks Kim! In your quote "go to for all my auctions"- sounds like you do lots of awesome fundraising, glad Auctria is the tool for you. Keep in mind that you can always go back to previous version if you prefer the old view. Thanks for you time and feedback.

Third auction, better every time!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Fantastic customer support!

Cons: I wish there was a way to print it the whole catalog including being able to upload ads and schedule and volunteer list, ect.

Overall: We have used this site three times and each time it gets easier and easier. I only contacted customer service once this year!

Vendor Response

by Auctria on October 03, 2018

THIRD auction, that's fabulous work! So happy to read that Auctria helped make it happen-especially with your comment "very easy to use".

Really appreciate the feedback on adding ads to the catalog- I will forward your request internally- we are always trying to improve.

Thanks for taking the time to post this review too!

It was fairly simple to use and customer support was always available to help.

Feb 28, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It was fairly simple to enter the auction items, record bids, and make payments on the account. I was very impressed with how simple it was to close out the auction.

Cons: The website designer was not the easiest to use. I also did not like how table assignments were done. It would be better if when assigning tables in counted the additional bidders in the table assignments.

Vendor Response

by Auctria on March 05, 2018

Thanks for choosing Auctria for New Garden Friends School and taking the time to provide feedback. We are always improving the product and information like this is very valuable in that process!

Some okay features, some great features; overall worth the price for sure!

Mar 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Definitely easy to enter data before, during, and even edit after an event. I love the merge bidders option! The statements are perfect for our needs.

Cons: I do wish I could easily have extracted a report detailing how each bidder spent their money on specific items and not just a type or category. Our bookkeeper requires this so I have to generate it myself in a spreadsheet by joining a few extracted reports from Auctria. Easy but it takes precious time.

Overall: Simple format, ease of use, some useful reports post-event.

Vendor Response

by Auctria on March 13, 2018

Thanks for the comments "overall worth the price for sure" & "easy to to enter data". Both helpful pieces of information. Thank you so much for the time you took to provide this review.

Good Platform, but not intuitive. A wise investment for us.

Apr 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The affordability. This was our first attempt to use a software package for our silent auction and event management. The pricing meant we really couldn't pass it up. So many of the competitors wanted to send their team to our event, work the crowd and charge us thousands. I'm so glad I found a system that was willing to let us put in the time and just purchase the software.

Cons: The menu system is confusing, the system isn't intuitive. I wouldn't recommend it to organizations that don't have a tech-savy staff member. The system didn't auto check-out folks after the event, I had to initiate every checkout, even when cards were on file. When a card was on file, it was easy to accidently click "pay by cash" and then I couldn't undo to cash payment.

Vendor Response

by Auctria on April 17, 2018

Abigayle we hear this over and over-"So many of the competitors wanted to send their team to our event, work the crowd and charge us thousands."

Auctria was born out of the need to handle an annual school auction that had grown too big to be shuffling pieces of paper or Excel files around. Cost was a factor, so we needed something that didn't cost an arm and a leg.

We couldn't find an answer so we built Auctria.

For handling checkout with registered cards there is a batch checkout feature under Checkout -> Batch Checkout that will process all the accounts with a registered card at once. There are some more details on how it works at http://docs.auctria.com/v3/checkout/batch-checkout

Existing payments that were recorded in error you can delete them from the Activity tab of the bidder details page.

We wish you well in all your future fundraising endeavors!

Our Auction

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and so user friendly once you know the system.

Cons: Some screens do not load up in the most useful way...the online catalog makes the user go back to the beginning each time they bid on an item.

Overall: I have been pleased with the support online. They respond quickly to questions and concerns. Great product!

Vendor Response

by Auctria on November 26, 2018

Barbara- thanks for the feedback regrading online support.

"I have been pleased with the support online. They respond quickly to questions and concerns."

We strive to quickly respond to each and every inquiry in a timely manner.

Excellent user interface and well integrated features

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to learn for those of us setting up the auction and we could teach people quickly how to log bidders in, record winning bids and close sales. Being able to both print and email statements saved us hours of time previously spent calling winning bidders not present at the close of the auction.

Cons: it would have been nice to have the document set up from a prior option available, but being able to have two auctions open at once made copying not too tedious.

Overall: The Silent Auction runs over two days as part of a multi-faceted event and many attendees are only here for the weekend. Speedy log-in of bidders is essential to avoid them wandering off to other parts of the event and being able to reach winners quickly greatly enhances the chance of actually closing the sale. The quick bid entry feature let us log in winning bids on about 200 items in 40 minutes, then emails went out and we had only a handful of bounced emails or bidders with no email to handle by exception.

Vendor Response

by Auctria on October 11, 2018

Love reading that Auctria was easy to learn & easy to teach. We are keenly aware that there are many auction teams that are made of volunteers and the time is valuable- glad Auctria was able to reduce the workload.

A 2-day event sounds like a huge endeavor-congratulations on a successful event with over 200 items!

Easy to navigate, build out auction website and load images

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy it is to navigate on the dashboard, build out a live auction website and load all images for sponsorship and in-kind donors.

Cons: Credit card swipers for swiping credit cards during the event. Maybe this is something that Stripe offers but would help with check in and check out.

Vendor Response

by Auctria on November 30, 2017

Thanks for 5-stars Kelly.

YES, Auctria is compatible with several credit card swipers and most are under $20. We do suggest using swipers for check in if the bidder did not pre-register.

Good luck on your next event.

Absolutely the best choice for your auction!

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very happy with this purchase. This product has been such a great and affordable product for our auction.

Pros: The price is fantastic, and really cannot be beat. The software is intuitive and easy to use. It is cloud based and you can have as many users as you'd like logged in and working on it at one time.

Cons: I really can't think of any issues with this software. Maybe more personalized customer service, should you need it. But in two years we have only had one issue.

Auctria software enabled our small non profit to have an event and auction that raised money

Oct 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is amazing. As a newbie to software, their patience and response rate was extraordinary.

Allowed us to easily host online and silent auction quickly and professionally.

Very robust back end support...reports/bidding/logs/ and dashboard made monitoring a breeze

Ease of switching from online to silent for event allowed us to reach a broader audience for auction prior to event

Have to stress support one more time....unbelievable!!!

Cons: Instfuctions on creating catalog, inserting photos could be clearer

visuals in catalog could be improved for silent auction

Registration instructions not clear for event purchase and bidder only individuals

Ideally should be clear to registrants that best to save credit card..option needs to better noted

Any issue had tho, support was there

Overall: Ease of management of event, auction and data collection/reports

Vendor Response

by Auctria on October 30, 2017

Thanks for the tip on reaching a broader audience by utilizing the silent and online auction functions. We find the back-end reports vital. Glad to hear your utilization was what you were looking for.

Thanks for the feedback on the user guide- we will send this to the team for review.

This is our second year using Auctria and we love it.

Mar 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Best features include copying our old auction as a starting point for the next year's, ease of entering items and donors, the reports available, and the ease of billing and checking out our bidders. Customer support is awesome!

Cons: We always seem to have a few little hiccups printing materials but nothing that we couldn't resolve. In the end, everything looked just the way we wanted.

Vendor Response

by Auctria on March 12, 2018

Love seeing the repeat use and repeat success in using Auctria. Thanks for sharing the 'copy-auction' feature as one of your faves.

Of course smooth billing and checkout is a priority in fundraising satisfaction so thanks for that feedback too!

I like ALL the features

Jun 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

Man...hard to pick a favorite feature.

I thought the whole tool was very easy to use and quite helpful. I like the reporting. So easy to produce receipts, payment reports, etc, etc. Also appreciated the ease of uploading bidder & donor lists. Loved that the support team was so easily/quickly accessible.

Cons: You should advertise more, we have been running an auction for 7 years and we just found Auctria.

Overall: Auction co-chair. We started using Auctria this past year and instantly made our auction activies more organized!

Recommendations to other buyers: The site as a whole was very easy to navigate.

Vendor Response

by Auctria on June 16, 2016

Lindsey, we know what you mean about choosing one favorite feature. It's like going into the ice cream store and having to choose one flavor!

Hope all your auctions have great donations and high bids!

Great bang for your buck!

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can log in items as they come in and the printing of signs, catalog, bid sheets were excellent.

Cons: I wish we had a better way of separating the donor list into people who did donate and people who we sent letters to but did not. Also, it would be nice to have an easier way to "round up" payments for buyers at checkout to increase revenue.

Overall: It has a bit of a learning curve to maximize what the software can do but overall it works very well.

Vendor Response

by Auctria on November 15, 2018

Thanks for taking the time to provide a detailed review.

YES--we love the idea to round-up payments! Others have also asked for this feature and it on the TO DO list!

Auctria does track active vs inactive donors in a given event (there is a dropdown on the donor list for this). Happy to help you navigate this drop us an email hello@auctria.com

Easy setup

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While there are many configuration parameters, and it spears complex at first, it was easy to setup and configure.

Cons: Need to dive into more config details as we missed adding a sponsor splash for wash of our ads.

Some confusion processing payments after the auction completed . Users had to confirm payment, so not sure if this can be automatic...perhaps in the config.

Overall: Excellent, this was our first attempt at an online auction, and it was smooth...wouldn't do it any other way.

Vendor Response

by Auctria on December 04, 2018

Thanks for the compliment! --"Excellent, this was our first attempt at an online auction, and it was smooth...wouldn't do it any other way."

Yes, there are lots of features for you to increase the total income. Check out our Auction Fundraising articles for some practical advice. https://www.auctria.com/CAO/Articles

Customer Service ROCKS!!!

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software does everything for you and makes it easy to run an auction and don't worry about learning how to use it, because the customer service reps answer any questions thoroughly.

Cons: I wish when you added pictures to preset slideshows and other website features that the system would automatically change the size as the example picture. I have to resize a lot of pictures for the slideshow.

Overall: Setting up the website for one!

Vendor Response

by Auctria on September 19, 2017

Thanks Katrina for the "Customer Service ROCKS!!!" title to this review. We pride ourselves on an easy to use program backed up by an extensive user guide and online help. Thanks for the feedback on the images. We will consider the advice at our next updates meeting. Hope your next auction with Auctria is even better!!

Simple, effective, affordable solution

Oct 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to train volunteers. Inexpensive solution.

Cons: Too many clicks to complete checkout and email statements.

Overall: I've used Auctria for a couple of clients and it has always been an affordable, simple, and effective option. Reports are easy to pull and comprehensive.

Vendor Response

by Auctria on October 18, 2018

Easy, Easy and Affordable are all terms we like to hear when reviews come in regarding Auctria! Thanks for taking the time to share your feedback.

Excellent platform for online charity auction!

Mar 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We used Charity Auction Organizer to conduct our school's online fundraising auction in Februrary 2016. The software is easy to use with intuitive interface, has all the main functions necessary to conduct the auction. Credit card integration with stripe.com is seamless and allows to process sales immediately. We especially liked the ability to grab images from urls and resize/edit them right within the softwate. Charity Auction Organizer is very cost effective, which is crucial for a non-profit organization when every raised penny counts.

Rob provided superior customer service and support, answering all the questions professionally, providing the exact information we needed and in a very timely manner.

There are certain improvements that would make the platform even better, specifically better options for auction site design, ability to display items with the most activity, some kind of dashboard on the main page showing categories, items without bids, hot items etc. and most importantly extended bidding feature.

Overall, I highly recommend this product for online auctions.

Ease of use for new user

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, it was easy for this new user to dive into.

Cons: The navigation was not entirely intuitive, but it was easy to figure out after poking around.

Vendor Response

by Auctria on October 16, 2018

Thanks for taking the time to provide this review! Special thanks for the 10/10 that you are likely to recommend the Auctria program. Happy to read the title/emphasis on ease-of-use-for-the end-user.

Congratulations on completing your auction fundraiser!

Community choir, first time user

Apr 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface. Customer support.

Overall: This was our first time to use any auction product -- in the past we have struggled with giant Excel spreadsheets. Auctria was affordable for us, and yet provided a robust product that allowed us to not only do better what we were already doing (track items, bidders, donors), but also do new things that we couldn't have managed before (automatically produce bid sheets, pre-register credit cards, batch check-out, invoice preparation, generate reports). And now we are familiar with those features, we are looking forward to using even more of Auctria's features next year. We are very pleased.

Vendor Response

by Auctria on April 03, 2017

We are so glad to see you upgraded from excel spreadsheets to Auctria. Welcome to the Auctria family! There are lots of features to help fundraise use year round too. Thanks for sharing your Houston Choral Showcase feedback.

Software for Elementary school PTA auction

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price and the customer service. Whenever I emailed a question, I would hear back right away.

Cons: I cannot think of a con--great product!

Overall: This was our first year to use an online auction tool prior to our live/silent auction event. After visiting with several auction software companies I had pretty much given up as I decided it just wouldn't fit in our budget. Then someone recommended I check out Auctria--I am so glad I did! I now cannot figure out how more expensive companies get away with it!

Vendor Response

by Auctria on December 04, 2018

When the CON section states "I cannot think of a con--great product!" it makes us proud to provide a comprehensive product at a great value.

YES- we prefer to keep our pricing low so the more of the funds raised stay in your pocket!

Thanks for taking the time to share your experience.

Offers tons of value, but could be more user-friendly.

Nov 13, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved the wide range of features. It gave me all the reports I was looking for, helped me track expenses, made checkout a breeze and helped us track things in a more organized way than ever before.

Cons: It's reallh hard to find some of the features. They seemed to be binding in places I wouldn't have thought to look. Also, the silent auction ended up resetting itself after the end time.

Overall: I was really pleased. We will certainly be using this again in the future. It helped us achieve more income than we ever have with this event.

Vendor Response

by Auctria on November 26, 2018

When reading " It helped us achieve more income than we ever have with this event." this makes us smile!!

Congratulations on your event - you are the superstar in making it all happen.

Great program

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Value of program is wonderful. Cost was right for the many functions available. Web-based and we can still access old auction data long after it is over. We will use this again.

Cons: There were a few options that were hard to find, but I know they have been making upgrades so this may be fixed.

Vendor Response

by Auctria on November 15, 2018

Thanks for the compliment "great program" .

Happy to read you are enjoying the web-based function of Auctria. To confirm, we will NEVER hold your data hostage. Access the data for as long as you need or download for offline analysis.

Smooth and when it wasn't, help was very quick!

Mar 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Once it's set up, works great! The new features of quick bid entry are super easy and quick! The customizing of receipts is nice too.

Cons: Dashboard is a little busy. It has so many options, it's difficult to find things at times. Sometimes it was difficult in finding the options to customize the statements.

Vendor Response

by Auctria on March 07, 2018

5 star overall quality makes us proud at Auctria. Glad you found the quick bid entry easy and quick. It's feedback from users that are implemented to help fundraisers save even more time and effort. Thanks for the feedback.

Multi Event User

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support is fantastic

Bid sheets and credit card availability

Cons: reporting can be cumber sum

check out can be confusing

the "clear page" button doesn't exist even though its in the instructions

Overall: generally very good. will continue to use

Vendor Response

by Auctria on December 04, 2018

Thanks for taking the time to review Auctria. Love reading your experience with customer support is FANTASTIC!

Wow! Auctria Made All The Difference

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is really fairly intuitive..and if you can't figure it out? Customer Support is bar none.

Cons: Hmmmm..good question, maybe that I wish I could have further customized some of the printing to match our theme/documents.

Overall: Auctria was our first foray into online bidding at an event. People were excited to try it and then the ease of use for the end user at the event was superb! I can't say enough great things about the customer support--the user guide is helpful, but knowing I could reach out with questions and get speedy, in depth response almost immediately? Priceless. They are not charging enough for this product!!!!

Vendor Response

by Auctria on October 12, 2018

LOVE reading the title "Wow! Auctria Made All the Difference!"

Happy to hear that your first foray into online auction fundraising was a success. If you liked it for this auction you will love it for next auction, we are about to launch the Auctria mobile app for bidding. Stay tuned!

We at Auctria like to keep our license fee low and features high so YOU keep more of the funds raised.

...by the way printing of documents can be customized to match theme, logo, headers, footers. Reach out at hello@auctria.com and we can help.

If I could give Charity Auction Organizer 10 stars I would!

Jul 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Charity Auction Organizer is the epitome of excellence in being user friendly, intuitive and with exceptional customer service. I'm not sure they ever sleep! I may write in a question at 2am and I have an answer within hours. I find the software easy to use, the reporting simple and flexible, and the flow just works. If I could give them 10 stars I would.

We run our fundraising auctions through CAO and it has saved time and energy across the board. By running out ticket sales through CAO we can push the link out to more people and the exportable reporting makes it easy for our financial team to upload the results into their software. I appreciate being able to bring over previous information and having a check-in process for our on-site events that is simple and quick. The ability to set up items, bidders, create our website and close out after the auction is seamless. It's not often that I can write a review without any cons, but this software and the CAO team is truly a pleasure to work with.

OUTSTANDING ~ well worth the price!!

May 17, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: We just finished out first Auction and went in unsure of what to expect. After reading such great reviews online for Auctria.com and seeing the price was affordable we tried it out. Auctria has saved SO MUCH time in many areas: streamlining the check out process, coordinating the after-event reports ... very easy to use this software, very user-friendly! The only drawback, if I 'had' to put one down is that you cannot call them for immediate support; however, Rob was fairly quick in responding to each and every question we had - very appreciative! I've been to several very large Auctions that use software costing thousands of dollars; Auctria did everything we needed and more for a few hundred dollars. I would highly recommend this product!

Vendor Response

by Auctria on June 02, 2016

Thanks for your perspective comparing Auctria components and value. "Easy to use" "streamlined checkout" & "after event reports" are some of the most favored features. Glad to read Auctria helped save both time and money for your auction.

Awesome product

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great for volunteers with limited software knowledge.

Cons: No complaints did everything we wanted, totally happy with product

Overall: We have used this product for several auctions, very happy

Vendor Response

by Auctria on October 18, 2018

We love the short & sweet 10/10 review!

Summing it up with "Awesome Product" is the cherry on top of the sundae!

Auctria has helped us take our annual auction fundraiser to the next level!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love that it allows us to store information from year to year making it easier and easier to set up our annual auction. We also love the responsiveness of the support team!

Cons: Sometimes it is difficult to customize certain aspects of the online auction website to fit our individual needs but this has gotten better and better over the years as more and more features are added. We really are very happy with the product.

Vendor Response

by Auctria on March 27, 2018

So happy to see that Auctria is the tool to have "taken your auction to the next level". Thanks for the 5-star review!

Even more thanks-- for volunteering at your local school to help the local community!

Terrible experience. Too difficult to make credits or back out a transaction. Learningcurvesteep

Mar 24, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It had promise. Seemed like a good solution for people who would be able to pay with their own credit card and then check out using that same credit card.

Cons: IF everyone would have bought their own ticket with their own credit card and then if they had wanted to do self-checkout with that same credit card THEN this software would have been a dream. Nearly a third of our auction participants wanted something different. We didn't have enough computers to handle the anomolies. We didn't have enough training to know how to back out transactions or add a charge, or do a split charge (cash, check and/or credit). We didn't have enough log-ins to ensure system reliability. The system crashed halfway through checkout and NONE of the charges went through. It was a nightmare and now I'm stuck cleaning it up--and I still don't have the training I need to manage the failed transactions. I'm a volunteer for crying out loud and I don't want to spend my time on this.

Vendor Response

by Auctria on March 28, 2018

Sorry that your experience was clearly not what we want groups to experience with Auctria.

From reviewing the transactions it looks like the anti-fraud settings on your credit card processing account were too high and the charges were blocked downstream because of this. Unfortunately this isn't something we can directly control or make changes to ourselves.

However, I'm happy to waive our credit card fees for the charges that were processed.

For refunding a transaction there is a Refund link on the bidder activity tab which can be used to trigger a refund.

Please let us know at help@auctria.com if you have any other questions about resolving any transactions.

Awesome Software

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so user friendly and is easy to navigate between screens

Cons: No complaints. Easy to sign on and use when entering data.

Vendor Response

by Auctria on November 26, 2018

Well your review title seems it sum it up swiftly "Awesome Software".

Thanks for the detailed feedback on ease of navigation, glad to read it was user friendly on your end.

Small non-profit Annual Charity Fundaraiser

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Auctria is user-friendly and customer support usually responded within hours

Cons: Cannot talk with customer support via telephone

Overall: Auctria seemed overwhelming at first but after exploring, it was user friendly for our entire staff. Customer support was helpful and they even made some system changes based on our questions, day of! We plan to use Auctria for our fundraiser next year.

Vendor Response

by Auctria on November 02, 2018

Thanks for taking the time to post this review Bekah.

So happy to read that you plan on using Auctria for your fundraiser next year!

You are correct- we offer in-app messaging and email support to keep our costs low and more money in your fundraising pocket. Glad to read you got the support you needed.

Capterra loader

Auctria-Great Value for non-profit .org

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and intuitive. While support is via chat box and documentation the response and assistance was good.

Cons: Customizing graphic outputs was difficult to do and documentation there was limited. Customer service was helpful within the capabilities the software provides.

Vendor Response

by Auctria on November 14, 2018

Thanks for the review title GREAT VALUE. Auctria strives to keep our fees low so more funds end up in the pocket of the non-profit!

Our flat pricing and licensing combined with NO performance fees helps your cause reach the fundraising goals faster.

Thanks Cathy for the 10/10 and taking the time to share your feedback.

Overall I like Auctria. There were issues the evening of our auction with Auctria however and we wer

May 29, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Ease of use. It's very user friendly software and fairly easy to navigate. I also like that it prints bid sheets for you.

Cons: That it didn't work the night of our event. We tried to register the winning bids and it wouldn't do it, so we had to do it by hand.

Vendor Response

by Auctria on May 31, 2018

Sorry for the difficulty you ran into recording bids ... obviously that is a key portion of an event and something we try and ensure is as smooth as possible.

We'd love to understand what happened. Can you let us know at help@auctria.com what the issue you saw was and if you can recall any of the messages that were displayed?

First time user, increased profit by $6000!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system was so easy to learn! Great instruction guides to assist when I needed a bit of help with understanding the features of the system.

Cons: I liked everything about Auctria, we will definitely be using it again for our next online auction.

Overall: Auctria assisted our school with increasing our fundraising profits this year. Last time we did a silent auction on paper and raised $3000, with Auctria we raised over $9000.

Vendor Response

by Auctria on November 28, 2018

6000 dollars!!

"First time user, increased profit by $6000"- that's AMAZING. Great work by you and your team Lisa! Thanks so much for sharing your success!

Staff is always so responsive!

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: The User Guidebook is organized and very to use. The whole website is very easy to navigate. Thank you!

Cons: The design element on the event's website is very complicated. I think I just need to work on it more.

Vendor Response

by Auctria on March 27, 2018

We work very hard to make Auctria user-friendly so happy to see your review "The User Guidebook is organized and very to use. The whole website is very easy to navigate." Thank you Margaret, every comment is appreciated!

Capterra loader

Auctria was great for our preschool auction

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great documentation, easy to use, and good support when it was needed. Also we had a feature request that was very important for our particular group and the team at Auctria was able to get it implemented in time for our auction.

Cons: Auctria met the needs we had for our auction, editing donations submitted online by donors would be a nice feature.

Vendor Response

by Auctria on December 07, 2018

Thanks Jennie for the 10/10 review! Happy to read your auction did well at your school and happy to read Auctria was the tool to make it happen.

As an aside: donations submitted online are not automatic, require your admin approval and once accepted can also be edited like other items, Reach out to us in-app messaging or hello@auctria.com and we can help for next time.

Auction & Appetizers

Nov 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and many features. Being able to generate email statements, and make changes after the event with user errors, is a nice feature. Also, being able to enter item descriptions, with images is a bonus.

Cons: Not being able to call a person. Two hours is a quick online response, but when we were training, we needed immediate answers.

Also, have not picked up on how to print reports. Probably user error.

Overall: A very pleasant experience

Vendor Response

by Auctria on November 26, 2018

Thanks for the review and 10/10 Likelihood to Recommend Auctria.

Glad to read you use the multiple images with item descriptions. We have found the more images shown- the higher the bids tend to be.

You are correct, our help is available online within the app or email and we are constantly monitoring the and responding to the help requests. This keeps our costs low and the savings is passed along to groups so more dollars flow to your fundraising efforts. The more money for all the great causes makes everyone happy!

Saved me hours (days) of work!

Jul 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No more creating bid sheets, checkout and payment issues. It is so helpful! This is also the first year we will have a catalog.

Cons: I haven't found any yet!

Overall: I cannot believe the capabilities relative to the cost. Amazing! I run a silent auction for charity and this is the best organizational tool I've found. My items are numbered, grouped, bid sheets are created and a database keeps it all together.

Recommendations to other buyers: Use it! You won't find more bang for your buck out there.

Vendor Response

by Auctria on July 12, 2016

Peggy, Thanks for the 5-star review! I hope you use your saved time for something fabulous!

Auctria made everything easy!

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is in one spot - really helped us stay organized before, during and after the event! Printing bid sheets, recording live auction bids, getting financial reports were all made easy, helping our event go really smoothly!

Cons: When checking out the bill for how much a person owed versus how much they paid had already paid became a little confusing

Overall: Can't imagine not having used Auctria, it would have been much more stressful

Vendor Response

by Auctria on December 18, 2018

COOL- we see you shortened our tagline to "Auctria makes everything easy!". We KNOW how many moving parts there are to run an auction fundraiser and happy to read Auctria helped organize it all.

Glad to read you agree that Auctria really is an easy to use, powerful tool to run your fundraising auction from first donation- to last receipt- and all the bidding in between.

Good from start to finish

Jul 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ticket sales integrated with auction, and the ease of transitioning the online auction to the paper auction with display pages and bid sheets

Cons: Usability for guest enrollment was a question. A few guests made errors during enrollment, usually related to capturing guest names...not surprising or a major concern. However, there was also a scenario where bidder numbers were duplicated when users registered more than one guest...we assume it was usability or scenario related because it only happened occasionally.

Overall: A smoother event for our foundation

Vendor Response

by Auctria on August 07, 2018

Thanks for 10/10 likelihood to recommend Auctria! We strive to make the online-to-paper-to-bid sheets process smooth. Thanks for pointing out the ease in this process for your fundraising efforts.

Congratulations on your event using Auctria, hope there are many more for the foundation.

Capterra loader

Quick to Learn

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I signed up a few weeks ago and was able to get everything configured, including live credit cards configured in less than two weeks.

Cons: Default email statement links did not go to an online pay screen. You could get there but it was a little confusing. I chose to eliminate links and process the payments myself. The email statements served as receipts.

Overall: Awesome! Ease of use was fantastic. The one question I had about credit card activation was promptly answered within a few hours(email).

There are a lot of features I did not use because of the short amount of time I had before my event. I can't wait to dig in a bit deeper for my next event.

Vendor Response

by Auctria on December 04, 2018

Michael you signed up and ran the auction all in a few weeks- you are superman!! Glad to read that Auctria helped make it happen.

Yes there are lots of features that can help your auction income soar for next time. Reach out to us hello@auctria.com if you want some tips.

Fantasitic and affordable program

Feb 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Charity Auction Organizer is a fantastic and very affordable program. It is incredibly user friendly, very easy to learn, and helped us prepare for our annual gala. CAO play a large role huge part in making our 405 person Gala and large auction (85 silent auction items/7 live) such a success. We were wowed by the ease of use of many of the program features- item tracking, auction catalog, bid sheet and certificate production, attendee registration, bidder check-in to check-out, invoicing/receipting and post event reporting, to name a few. Not to mention, Charity Auction Organizer also has a super friendly and helpful online technology team who are there to assist you every step of the way! Next time we will use online auction bidding as well. We highly recommend Charity Auction Organizer for your next event or auction!

Procurement-Bidding-Collections: CAO does it all!

Jun 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our PTA has been using Charity Auction Organizer for 3 years with tremendous success.

This past year the auction AGAIN exceeded both expectations and fundraising goals. The success is a direct result of the team utilizing Charity Auction Organizer.

Dedicated website allow us to pre-market and then promote the auction event. FEATURES galore have already been template by CAO yet it allows for customization too.

Printing bid sheets, display pages is a breeze. Collections and receipts really are as simple as a few clicks!

LOVE that the entire team can access all the data all the time. In addition, our past data is right there to help make strategic marketing and pricing decisions & get us jump start for next year.

CAO makes PTA look super professional and more importantly efficient!

First time using this program and found it to be fairly intuitive after referencing the User Guide

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that you can have a website, sell tickets and manage auction in one cohesive place. It made it easy to manage inputting donors and items.

Cons: I don't like the check in feature as it is easy for volunteers to click around outside of simply swiping the credit card. Other software doesn't require the CVV which Auctria does and that adds to check in time. It would be nice if there were a kiosk type mode for check in.

Vendor Response

by Auctria on May 24, 2018

Thanks for your feedback - we are always appreciative of your time in sharing specifics like this.

It is possible to disable the CVV requirement on the 'credit cards' page, but I'd hesitate to do that: you are more likely to see rejected credit card charges if this information is missing.

For a kiosk mode check-in, are you looking for something that the guest themselves would use to check-in, or just a more streamlined experience for the volunteers?

Charity Auction Organizer is a MUST have for any charity using the auction format for fundraising.

Jun 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have worked with Charity Auction Organizer as both an auction volunteer and treasurer.

As a volunteer I came in with no prior knowledge of the software and helped close all the silent bids. The program was super simple to learn and within minutes I was up to speed. The program is very intuitive.

The following year as a Treasurer I found even more joy in using Charity Auction Organizer for our online auction. Dashboard reports during the auction process let us keep an eye on the in-progress bids. Credit card integration with bidder registration made the collections a hands off process. The auto bidder, close-out, billing and receipts system generated functions were flawless.

Charity Auction Organizer is a MUST have for any charity using the auction format for fundraising.

Awesome product and service!

Nov 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; features; import/export capabilities; reports.

Cons: Can't think of any.

Overall: We have used Auctria for three years at our annual church auction (100-125 items, raising about $25,000 per year). The site is intuitive and very ease to use. Overall, an amazing product. Rob in tech support was also extremely helpful when we had questions.

Vendor Response

by Auctria on November 21, 2016

Thanks for the review titled Awesome Product & Service! Glad to hear Auctria helped you raise funds. Congratulations on past 3 years success and wish you well on your future auction fundraisers.

Giving/bidding is easy and fun.

Jan 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Philanthropy is easy as a bidder for a fundraising auction. Our family donates both time and money to lots of great causes. As a bidder on Charity Auction Organizer it's also FUN! At the gala silent auction the bid catalog is professional, bid sheets are uniform and clean. I've been told by the volunteers that it all derives from the auction program.

As a bidder for the online auction component bidding is quick and simple. Then, as I am outbid notifications are emailed immediately so I can re-bid. I love the back-and-forth on the online bidding system. Using the proxy bidding is a great component I have used to make sure I get the auction items I really want.

I always end up donating more than I planned but it's for a great cause so it's ALL GOOD!

1st time using Auctria was last fall and 2nd time was in May 2018 and it was very user-friendly

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User-friendly would be #1 feature but the search feature I used with ease, and clicking back and forth quickly between tabs was helpful.

Cons: Probably a con for me would be when i first looked at it, I was overwhelmed, but then when I started using it, it was so easy.

Vendor Response

by Auctria on June 05, 2018

Thanks for the review. Happy to see you used Auctria twice and got the hang of it quickly! Good luck with all the future fundraising endeavors.

Great all-around software for on-line auctions

Jul 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: When using CAO as a bidder for our elementary school's fundraising auction for several years, I was impressed with the software, its views and ease of use. The software was affordable and we brought it on board for our middle school's first on-line fundraising auction this year. I was just as impressed when using it as an administrator. The auction items were easy to load, the reports center allowed simple tracking of bidders, status, etc. Everyone on our administration team had easy access to whatever data needed to startup, run, monitor, track and closeout the auction. Having the previous year's information saved will be a great reference to help get us started for next year's auction. Thanks CAO!

This was our first experience with the software and it was perfect!

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the ease of how it worked! It was easy to sign in bidders - teach someone new how to use it

Cons: there wasn't anything that I didn't enjoy - it worked just fine. when it came to checking out - we were learning on the fly

Vendor Response

by Auctria on April 13, 2018

Thanks Kimberly for the PERFECT review. Thanks for using Auctria and even more thanks for raising money for your community!

Auction Night Volunteer

Jan 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: For 4 years on Auction Night I volunteer to register bidders, sell raffle tickets, record bids and collect donations and payments. With a quick 5 minute instruction from the Auction Chair I'm fully trained and ready to go!

It's so easy to: sell a admission ticket, give out bidder numbers, pre-register credit cards, record a bid, collect a donation, sell a raffle ticket all from one program. The web-based system also allows multiple users to input data at the SAME time, in REAL time. Linking bidder to the final payment & collections is smooth and hassle-free.

The program is straightforward to use.

It makes it easy to say "YES, I will volunteer!"

Knocks it outa the park

Feb 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My organization has been running a silent auction at an annual fundraiser for several years. We've got few staff members and mainly rely on volunteers to organize the auction. It was always a nightmare-- the details of signage, duplicate items, bidder engagement and so on would keep us up all night. CAO addresses all of these details and gives us plenty of tools beyond that, like sending a bill to outstanding accounts that left the event before settling. Overall, CAO helped us provide a better user experience and increased our take-home revenue. I'm eager to use online bidding next year. Great support, comprehensive features, and terrific price.

GREAT auction software for the price. Customer Support is fantastic!!

Dec 05, 2016
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are going on our third year using this software. It's really designed for online auctions so there are a few things that need adapting for in-house events. We have had some guests say they have had a difficult time registering for the event. Guest counts are tough but customer support is great on trying to find solutions. I'm very pleased with the auction website features.

We are able to easily pull the auction financial reports that we need.

Vendor Response

by Auctria on December 06, 2016

Thanks Cindy for the review. Financial reports are usually the last piece of the auction puzzle but certainly one of the most important. Glad to hear they were easy to pull.

Excellent user-friendly, cost-effective system

Oct 14, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am happily going on my 4th auction with Charity Auction Organizer. It does a fabulous job at organizing bidders, items and sponsors; generating bid-sheets, display pages and invoices; integrating online auction catalogue and registration, and tracking and reporting of results. The intuitive user-friendly interface means that any volunteer can jump. Customer service is insanely good as they have on several occasions incorporated development suggestions within hours or days. Improvements come constantly and last auction, USB credit card swiping for check-out was incorporated makingcheck-out even smoother. One limitation is only Stripe for credit card processing.

East to use and low cost

Apr 16, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our education foundation used this site for a small online auction with 24 items. We also added some items to purchase, and asked for online donations. The auction worked extremely well, and the site was easy to navigate. we had a complication with the purchases and donations because we're not on stripe.com; we had to re-direct purchasers and donors to our own website to pay.

Vendor Response

by Auctria on May 05, 2016

Auction of any size are a great way to fundraise. For credit card services Auctria is fully integrated with stripe.com...so yes, if you choose not to use Stripe then collections will need an alternate route. Thanks for using Auctria!

Good support somewhat hard to navigate.

Nov 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price. Dashboard. All the software would do.

Cons: Figuring out what it would do. Some of the interface.

Vendor Response

by Auctria on November 26, 2018

Thanks for using Auctria- the Dashboard is one of the most favored features that admins enjoy. Seeing the total items and income all in one place makes it easy to gauge the status of the auction.

Capterra loader

Fantastic!

Sep 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: An amazing way to organize and capture everything that come with a fundraising event! So nice!

Cons: Slow and reports don't always go out to supporters until later. CC processing is slow too

Overall: Wonderful to have!

Vendor Response

by Auctria on September 21, 2018

When a review is titled "FANTASTIC" it makes us proud! Thanks for the kind words.

Love to chat more with you about the slow comment--Auctria is web based so speed is dependent upon the internet connection. Please email us: hello@auctria.com for more details.

Cornerstone Auction

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, simplifies checkout and calculates sales tax.

Cons: None, everything was great. Very simple program to understand.

Overall: Checkout at our auction was a success thanks to Auctria.

Vendor Response

by Auctria on November 13, 2018

Congratulations fundraising!

When we see SUCCESS and Auctria we know you did awesome work, hope the proceeds helped you meet your goals!

So happy to read your checkout was simplified and easily calculates the sales taxes you need to manage. This was a requested feature a few years back, and glad to see it helped you too!

Thanks for taking the time to leave this review- we appreciate your time and every star we earn.

Fantastic online auction option for non-profit organizations!

May 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We hosted our first online auction and this website was so easy to use, a great value, and we received good customer service from Rob. He was always there to answer any questions we had. The website was very efficient and our auction is doing great! We will be using this website for all of our future auctions.

Vendor Response

by Auctria on May 06, 2016

Thanks for the shout out to Rob. We pride ourselves on customer service! So happy that you were able raise funds for your cause.