Auctria

Auctria


5 / 5
203 reviews

Who Uses This Software?

AUCTRIA is designed for any group to auction fundraise with ONLINE, SILENT & LIVE auctions. Easy to use, but powerful web application dedicated to affordable yet full featured auction program.


Average Ratings

203 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.95/year
  • Pricing Details
    No Performance or Hidden Fees, Pricing: Annual License
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Auctria
  • www.auctria.com/CAO
  • Founded 2000
  • Canada

About Auctria

Auctria makes live, silent or online auction fundraisers easy & affordable for groups large and small. Handle ticket sales, bids, purchases & donations.Track donors & items. Produce printed forms as needed, or put your catalog online & share on social media. Integrated credit card processing optional & accept online donations. Mobile and text based bidding available. Completely transparent pricing with no performance fees. Explore our demo or get started with a free account to try it out.


Auctria Features

  • Absentee Bidding
  • Alerts/Notifications
  • Bid Management
  • Billing & Invoicing
  • Buy Now Option
  • Inventory Management
  • Live Auction
  • Membership Management
  • Online Auction
  • Online Bidding
  • Proxy Bidding
  • Reverse Bidding
  • Silent Auction
  • Watch List
  • Website Management

Auctria Reviews Recently Reviewed!


Great software for gala and auction

May 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoyed how intuitive the use of the software was. Anything I wanted to do, was possible with this software. There were a couple times were I would provide my volunteers with a log in and they basically figured it out on their own as it was very easy to use and understand the software. Setting up the website, took a little time, but also once I understood how it worked, not a big deal. Enjoyed that I had all info from guests names, seating arrangements, auction items, donors and supporters and much more all handy in one place. Made the reconciliation at the end very easy. I did use an outside budget for this time, but think in the future I would purely use Auctria for that as well. Now that the event is over, it is great to still be able to see all the guests info and pull all different reports we may want to see. The customer service was great in answering any questions I had ahead of time via email, but unfortunately I was never given a phone number to connect with them on the spot. And as it is most often for me, I usually wait with doing something until it needs o be done now and if I couldn't get an instant answer I had to wait and get back at it later. Not their fault, more my own, but I wished sometimes there would have been a live chat or phone number to call. Even though, usually their replies came within a couple hours or overnight as I am on the west coast.

Cons: There isn't much I didn't like.

I guess the only thing I didn't understand until we were at the event was that we had the 0.3% charge on Auctria per transaction + the 2.69% on Stripe. The system does show the option to add those fees to the invoice, but we didn't realize it until it was too late. So now we have to cover a pretty large invoice of stripe fees we didn't expect. Anyways, more my fault for not paying attention to ahead of time. But in the future I would certainly add that to the guest check-out or if they want to not pay it, just charge more on our credit card machines then through the system.

I also had a couple guests that commented that they weren't able to go back into their registration and make changes to their guest list or meal selection. This must have been a glitch in the system, but wasn't a big deal.

For my side, I found it a little confusing with the e-tickets and ticket statements and such, as they weren't fully clear to me what each of them was about and even more so, I thought I had it set up that everyone how registered would receive it automatically. This was only the case for the people that self-registered but not the ones I added manually.

Overall: Overall, it was great to have this software for the entire organizing process of our hospital gala. We are talking a very elaborate event with about 250 guests, 100+ donors, and over 150 auction items. In the past all of these things got tracked in multiple spread sheets and if anything changed, it would have been a disaster. This year, using Auctria, everything was in one place, very easy to see in detail or at a glance. If guests or meals or seating arrangements changed, it was so easy to do and follow and just to stay on top of it.

I realized, that even though I have been using this system for a few month prior to our gala, there are still many functions we have never even touched.

I would highly recommend this software and am extremely glad I did decide for this particular software (never used any other one, but wouldn't switch), but also recommend to take the time to read the manual, play around and take time to understand the many many function to utilize it to its best potential.

Vendor Response

by Auctria on June 05, 2019

Hi Ute, thank you SO MUCH for the detailed review, it's sure to help others understand the power and simplicity of Auctria. With 250 guests 100+ donors and 150 auction items sounds like a success--happy to read Auctria helped you ditch the spreadsheets!

Yes, Auctria is full of even more features, join our free webinars or watch on playback when it convenient for you to learn more.

Also, we invite you and your auction team to follow Auctria on Facebook & Twitter to get even more tips and auction fundraising advice.

The BEST bang for your buck and more

May 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved most everything Auctria has to offer.

1.) The team there is phenomenal. I don't think I've ever gotten such instant quality support on anything so consistently in my ENTIRE life. Literally, when I send a support email, I expect a reply back in maybe a day or two. Auctria responds in less than 3 hours, sometimes in literally HALF an hour. amazing.

2.) Even without all my nonsense questions, the guides that Auctria has are very detailed and I could relatively easily figure everything out myself - which I mostly did, but it's nice having the Auctria team to ask questions to. Especially since they're so accessible!

3.) Their features to capture donor information is second to none. My favorite thing about Auctria is how they made the capture of information BEFORE the event so simple and easy. The only thing that sucks was having to input "guest" information at the event, but Auctria tied every guest to the purchaser, so even then, they covered bases by allowing us to know who to contact if we needed something from someone.

4.) From silent auctions, to online, to even live, Auctria literally covers everything so well and seamlessly.

5.) Checking out final bids is so easy. no chasing down people for cc information - with maybe one or two who for some reason chose not to register their card.

Cons: 1.) Auctria's only con that I found so far was with it's app and online bidding. I didn't find online bidding so seamless, when someone needs either an email address/bidding number and a password in order to log in. As I was testing the app, I found befuddled on why someone needed a password, and found that some people weren't able to make a password, effectively not allowing them to bid online.

I rectified this with having online kiosks, but we definitely lost some money because of this. We might not use Auctria next year because of this which saddens me. Making the online bidding process simpler though would make my team change their minds I'm sure.

Overall: Overall, for having this be the first and only auction software I've ever used, this has been an amazing experience. I loved learning the ins and outs of Auctria, and strongly recommend it for smaller auctions, and if the slight kinks are worked out, strongly recommend it for big auctions.

There's a lot of potential with Auctria, and I'm hoping they succeed. I think they will

Vendor Response

by Auctria on May 29, 2019

Thanks for sharing your auction story. Happy to read Auctria surpassed your expectation for support help. Thanks for sharing the simplicity you found with the program.

Regarding the mobile app and access- bidders can be sent or given an access code to sign into the app or website without needing to set up a password. Please reach out to help@auctria.com so we can share more information and more details.

Thanks for being our cheerleader and hope all your fundraising goals are surpassed.

Excellent Product. Worth every single cent!

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multi-user, retention of data by auction, emailing of invoices and donation receipts, and the ability to copy data from one auction to the next. Exceptional customer support and response. Our church uses this software so our auction's donors and bidders are mostly the same people. We auction items that have multiple winners (gourmet dinners, themed parties, etc. ). A few emails back and forth was all it took to get the software to handle this accurately. I searched quite a long while for a replacement for our ancient software (that was a multi-user nightmare) and I hit the jackpot when finding Charity Auction Organizer. I am a retired programmer/analyst and this software was easy to learn, has excellent Help, and the personalized support we needed. Taking awhile to get used to the newest version with Auctria, but we'll get there. Have used this product for four of our church's auctions and one other non-profit auction. We'll be using it again November 2018.

Overall: Accurate accounting of the major fundraiser (other than our annual operating fund campaign) for our church. Also ability to maintain and manage accounts receivable (we don't take payment on the night of our auction). Help in recruiting volunteers for the auction - volunteer data entry is easier to come by when the data entry can be done remotely and is easy to learn. Our church is just a medium-sized one (350 members) and we cannot afford to spend thousands to have someone come in and run our yearly auctions. A yearly cost of less than what we pay is far less than the value we receive for this software. Our auctions have reached thousands od dollars in income the past two years. We are very excited about that. My ONLY concern is that should Auctria go out of business that we would lose all our data. THAT would be awful. I would hope and pray that we would be offered CSV files of all our data before it "disappeared."

Vendor Response

by Auctria on May 17, 2017

Auctria was built for groups like yours!
Auctria is not going anywhere. Even if you stop using Auctria the data is yours to access.
We pride ourselves on full features and great value.

To ease your mind Auctria does have export features under Import/Export -> Export and any report on the screen can be exported as a PDF/XLS/CSV file using the 'Actions' menu at the bottom of the page.

Auctria is Amazing!

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria is so easy to use which is very important. My favorite feature is the amazing customer service. We've used Auctria for 4 years and Auctria makes improvements every year. They don't just make changes, they make IMPROVEMENTS. They incorporate the changes in a suttle way so we aren't completely re-training our volunteers every year, we just have to point out the new features.

Cons: The first year most of the credit cards were rejected because of the processor. The next year Auctria incorporated Authorize.net which enabled a variety of processors to work with Auctria. We used the processor we normally use for processing cards online and everything went smoothly.

Overall: Check out for our gala was always the most stressful part of the event. Auctria makes us look like pros. No more waiting in lines divided by the alphabet; any volunteer station can help any guest. There are no more piles of paper to sort and add the bids by hand. We honestly have very short lines at checkout which makes our last impression of the evening a good impression. In additions, we now have a great database of information about all aspects of our gala.

Vendor Response

by Auctria on October 16, 2018

THANK YOU for this feedback "Auctria makes us look like pros." and "Auctria is Amazing"

Thanks for the 4-year review! We are humbled by your kind words yet pleased to read you enjoy all the new features and updates.

Fun Fact: we started Auctria because we volunteered to run an auction fundraiser many years ago and they were using pencil & paper & nothing else! There had to be a better way! Happy to read you too have eliminated the check-out lines and put smiles on your bidders faces at the end of the night!

Truly we appreciate all feedback and use it daily to make each event even better than the previous one.

Brilliant database, outstanding support.

Jul 07, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a well-designed, very extensive database. Covers all the bases. The support team is outstanding, always available to answer questions and make recommendations. I've never had to wait more that a few minutes to hear back.

Cons: I have the most trouble working with the Auctria-generated auction web site features. A big learning curve for me there. Also editing system email docs (under the new beta feature). I'm not all that strong with html and some of the finished results are not as expected. But it's beta, so I look forward to improvements. The support team has been more than patient helping me through my issues with the web site.

Overall: The thought of keeping track of all the bidders and auction items with multiple spreadsheets, or even setting up our own database was daunting. Auctria solved it for us. The developers' knowledge of how auctions work was especially helpful. Auctria anticipated many of our needs before we even realized we would need them.

Vendor Response

by Auctria on July 15, 2019

Brilliant & outstanding are adjectives we love to read on our reviews. Especially since this means Auctria helped raise money for a great cause!

Yes, the email beta is being updated to drag and drop (in fact it may be different than you used if it was a few weeks ago). Tip: try out any new features on the Auctria demo to keep your data clean.

Glad to read our support team was helpful, reach out any time through the in-app messaging or email hello@auctria.com

Hope you crush your fundraising goals.

Miamisburg Rotary Club - Auction

Mar 16, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria is an immense help for our organization with tracking bidders, item, accounts and reporting all associated data with our charitable auction. We save a LOT of time and effort over using our own spreadsheets.

Cons: There are minor adjustments to functionality that may help with some of our internal uses. The Auctria staff has looked into some of our ideas, (some dealing with pre-loading bidder numbers) but while it couldn't be done exactly as we had imagined, they were able to help us with a work around to meet our needs. Another occasional glitch is when a silent auction item fails to get the minimum bid, but was allowed to be purchased for below the minimum bid amount, we aren't always able to override the minimum, but have to go in and manually lower the minimum to be able to process the sale. Not a biggie, just a time consuming action (that I believe we've figured another work around for that). Overall, there aren't any significant "cons".

Overall: We've been using Auctria twice a year for 4 or 5 years for our Rotary Club Charity Auction and for our local Merchants Association Charity Auction. Of the different options, Auctria provides the best functionality and services for the price.

Vendor Response

by Auctria on March 20, 2019

Two times a year for 4 years and still 10/10 likelihood to recommend!

Thanks for taking the time to leave this review. We know time is money- especially when fundraising, so happy to read that Auctria was and is a time saver.

We have all been there trying to do an auction with spreadsheets... that's why we built Auctria from the ground up in 2011 and continue to add features to make auction fundraising easy.

Auctions Made Easy

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We needed an easier way to check our bidders in and out than on paper with a calculator. We got much more with this software. It scales to handle any size auction and offers features to not only check your bidders in and out, but build a website, print the catalogs, print the bid sheets, and anything else you'd like to be able to do for your auction. And it's easy to use once you are familiar with the user interface.

Cons: It took some time getting familiar with how things work in the software to become comfortable with it.

Overall: I just finished my 6th auction using Auctria, and will happily be renewing my account for next year's auction. Every year they have added new features or tweaked current features so that the software is more robust and easy to use. Tech support is responsive and clear in their answers, and the help documents are easily accessible and clearly written. It has made the entire process of putting on our auction much simpler and fun!

Vendor Response

by Auctria on May 15, 2019

6 years with Auctria-- thanks Renee!! love the name of your event! Love even more your detailed review. Happy to read that you use all our favorite features: bidder management, dedicated website, catalogs, bid sheets.

Yes, as you noted Auctria is always adding new features. The newest is the mobile application- this night be worth checking out for such an fun, activity filled, large event such as yours. When using bidders get immediate outbid notifications and can rebid directly from their mobile devices.

Learn more here: from the main Auctria website, navigate to the top drop-down-->Learning Resources--> Fundraiser Article.

Or reach out hello@auctria.com for more help.

Hope all your future bids soar!

Easy to use and full of options

May 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many options to make our fundraising event successful including helping us build a website and making online catalogs for our auctions. I also like that there are several ways to get to the same destination. You don't have to click on one option, there are many hyperlinks that can get you where you need to be.

Cons: We have used this software for several years but this year was the first time we attempted to register credit cards at check-in. That part went very well, but when we added winning bids and other activity to the bidder profile we did not realize it would charge their card at that moment, if we didn't enter the bid in a certain way. We also had one user who, when processing card payments, would charge the donor the processing fee, so we had to go back and refund each of them, which was time consuming. This was a learning curve for us and something we should have read in the Manual before we attempted it. We easily resolved it and now we know exactly what to do for next year.

Overall: Our non-profit organization has used Auctria for 5 years and each year we learn more and more about what it offers. The manual is easy to follow and, as the Treasurer, the variety of financial reports are wonderful.

Vendor Response

by Auctria on May 21, 2019

5 years with Auctria!! Thanks for allowing us to serve your auction fundraising needs. Happy to read you use more and more features each year- we recently released the mobile bidding app for Apple & Android devices. Reach out if you want more information- email: hello@auctria.com. Sarah, we hope your future bids soar!

Capterra loader

Fantastic User Friendly Program

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria is very intuitive, and so much easier to use than other nonprofit event softwares on the market. The database function is straight-forward and doesn't have too many layers to it, so data entry is really fast. The website, ticket sales component, donor/guest information, and night of event entry all sync together really well. It takes less than 5 minutes to train volunteers on guest registration, and the materials are quality. Any time that I have had an issue, which hasn't been often, Auctria will get back to me quickly with a solution.

Cons: The only thing I would change would be to make the display sheets a little more dynamic, so they could be individually altered. Perhaps if there were an option to download them as a Word file, it would make it easier to adjust text sizing, photo sizing, etc. Also, it would be great if Auctria had a mobile bidding component.

Overall: Auctria is a terrific product, and I recommend it to all of my clients and colleagues. It is a great value for the money, easy to use, and has incredible functionality.

Vendor Response

by Auctria on February 04, 2019

Hi Melanie GOOD NEWS- Auctria has just released mobile bidding applications for both Android and Apple devices. Apps are available for download in the Google Play Store and iTunes right now. Hope that makes Auctria even more fantastic for you.

We strive to make Auctria easy to use and streamline the entire auction process so we are very happy to read that our goals are your reality.

Thanks for taking the time to share your feedback.

Faubion School PTA has had an exceptional experience with Auctria software!

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and train others to use, many customizable options for sellable items, website is awesome and tutorials on creating website are very helpful, cost is the lowest in the industry which is much needed for our non-profit school event. We used Auctria at our annual school auction this year and it did everything we needed and more for a fraction of the software that we have used in the past. Hint -- there is also a way to pass on credit card sales fees to credit card users which saved us those fees. HIGHLY RECOMMEND!!!!

Cons: Our auction chair had a few questions and couldn't find a number to call. She emailed and got a response back in 24 hours, which is their promise. For what it's worth, our software company before this one had the same policy and cost 10 times more so I don't feel like this is a deal breaker for us.

Overall: Our school auction takes place every spring, does profit every year and sustains our PTA budget through the following year. We make enough to need a software system but we don't make enough to spend bookoo bucks on it. Auctria does everything we need including -*organizing and selling items

*offering receipts to donors and buyers

*offering customizable website that is easy to create and share

*allowing for many check out options including online, in person and push text notifications

*option to pass credit card fees on to buyer so that our school can keep more money for our kids.

Auctria is the only software that we will use going forward and I highly recommend!!!

Vendor Response

by Auctria on March 05, 2018

Gina, thanks for providing such a detailed review. I'm certain there are lots of others out there that can benefit from your expert analysis and HINTS! Also, thanks for fundraising for education!

Fund Raising Software

Apr 07, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It links everything for running a fundraiser into one area. Ticket sales, live and silent auctions and donations. We can now do our own check in and check out at the event where we had been paying a company to do it and they were doing a very poor job. People attending our fundriaser have commented on the smooth check in and out process now that we are doing it ourselves with this software.

Cons: It take a lot of time to learn to do the different things in the software. I spend hours each year learning how to use it and setting it up and training others. Could have a more user interface.

Overall: We have saved money not hiring someone to help fun our fundraisers and we are doing a better job the company we hired. It is very time consuming for the person in charge of the software.. It would be hard to replace me in doing this job after I have done it for 2 years. Huge learning curve.

Vendor Response

by Auctria on April 09, 2019

Thanks Gail for taking the time to leave a review. We are always striving to improve Auctria and that means adding new features- we know this can make it seem more complicated however we hope it also makes Auctria more full featured.

Quick tip- there are several levels of user access so you can safely share the auction workload.

Glad to read that Auctria was able to streamline your auction process and help raise more money for your cause.

Starting this month Auctria is conducting live webinars on using Auctria. These will be preserved for playback. Feel free to share with any new team members.

For more information reach out hello@auctria.com.

Great software for auctions and very affordable!!!

Jun 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to navigate, extremely affordable!

Cons: The software isn't incredibly intuitive. You have to ask a lot of questions or read manual to understand advanced functions.

Overall: Very very positive.

Vendor Response

by Auctria on June 05, 2019

We at Auctria thank your for the review title "Great software for auction and very affordable" The three exclamation points are icing on the cake.

Our mission is to create a software solution to keep track of all the auction details, and help ensure an efficient and smooth fundraising event. Cost is always a factor, so we proudly offer Auctria so it's affordable to ALL groups.

Best auction software available

Apr 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A tremendous value, with lots of customization available to meet most any organization's needs.

1) ability to sell tickets online thru a custom website for each event,

2) host an online auction or live event

3) supports multiple users simultaneously

4) low annual cost and ability to run multiple events a year

5) supports credit card processing thru Stripe which enables you to store credit card information at registration and charge at the end of the event and send emailed statements to your guests

6) great financial reports to know where you made money

7) a new app that allows your guests to bid on auction items thru their phone

Cons: Nothing! It is very easy to use, even for new users.

Overall: This software has given us the ability to take our live fundraising events to a new level. We are able to automate most of our auction functions and with the guest statements that it creates, we look very professional to our guests who receive their event statements at the end of the event detailing all their purchases and donations. It's made check-in and check-out much more streamlined and smoother. At the end of the event, we are able to instantly analyze where we made our money . Guests are able to self-register online at a dedicated event website saving a lot of data entry time . The only cost is the low annual subscription, no additional fees. They are always improving the software and have a great online user guide. I highly recommend this software!

Ran a multi-prong auction and gala with ease

Jun 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We ran a multi-prong auction and gala using Auctria. We used it to handle every method by which we took in money with ease. It was easy to walk into as a new school volunteer once I saw all the data history from the past 4 years that existed. We copied auction items, donors, ticket classes over from prior years. All the categorization of different types of revenue that existed made it really easy to pull off all the different things we wanted to do.

Cons: Since we closed different parts of the fundraising effort at different times, it would have been nice to be able to shut down different pages of the fundraising website. For instance, we are still selling tickets to parent led signup parties, but the online auction itself is closed and the gala is over. Those pages have to stay up to be able to sell signup party tickets.

Overall: Our goal as a team was to reduce the amount of time we spent running our event this year, and because so much data already existed in the Auctria database we were able to do that.

Vendor Response

by Auctria on June 17, 2019

LOVE reading that you took over from a previous auction team member with ease! Year over year auctions benefit tremendously with streamlined input efforts to copy previous data. Hope all your future bids soar!

There are lots of options on item types that may help streamline the post-auction sales you are managing. Reach out hello@auctria.com if you want help.

Auction Site for our Annual School Fundraiser

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used Auctria to host our school's online auction of items, experiences, and count-me-in parties. The platform is easy to navigate. Entering and managing content and bidders is simple. The check-out process is seamless and we didn't experience any issues during the past two years we have worked on the platform. We have given volunteers access to upload and enter items on the site which they did easily and with minimal training. If we had questions or issues, the customer service team was prompt in their reply and helpful in providing information or helping to solve the problem. Registering bidders was a simple process and we didn't receive any negative feedback or have any issued with our bidders accessing the site and bidding on items. We had great success the past two years with the online auction for our event and attribute it to the ease of using the platform and the wonderful customer service team. The fee structure and annual subscription fee are reasonable which ensures we maximize our fundraising for the school. We will use them again!

Cons: I have only used Auctria as online auction platform and don't have experience with other platforms but when researching found Auctria highly recommended by colleagues in the field.

Vendor Response

by Auctria on May 02, 2019

Thanks for the 5-stars across the board. Your detailed review is very helpful in helping us know that we are helping you make a difference in fundraising. Hope all your future bids soar!

Perfect for Private School Auciton

Mar 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that all donations and sponsors you enter immediately get posted to the Website. Saves so much time.

Cons: I thought the Website was difficult to set up. I am a volunteer with limited experience "starting" a website and I felt like you really needed to know what you were doing to get it up and running. I had to have someone with more experience at the school help out.

Overall: I have already recommended Auctria to another local school. I hope to learn more about the program so that I can take advantage of more of it's features in the future. This was my first auction using Auctria and it was a huge success. I can't say enough about the customer service. So helpful and such quick response!

Vendor Response

by Auctria on March 15, 2019

Reading that you recommended Auctria to another school is the nicest compliment!

If you haven't already visited the main Auctria website there are lots of how-to articles.
Find these Auctria.com-->Learning Resources-->Fundraiser Articles. Elevate your auction fundraising knowledge quickly. Articles range from how to find donations, timelines & checklists, sample procurement letter. There is an article that you may want to review if your auction just concluded: 9 Post Auction Duties.

Follow us on Facebook & Twitter we post lots of tips and links to our webinars. The webinars are always educational and you can hear what others are doing to make their fundraisers great. Love to see you there!

Auctria really does do it all!

Jun 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Add to that the fact that your support team responds quickly and with wonderful detail, and that you have priced it so charities can actually afford it? You better believe I will continue telling EVERYONE about how amazing your service is! Hundreds of hours have likely been saved over the past 2 years of using it, and peace of mind for the processing team is priceless.

Cons: Now my biggest problem is remembering you are now Auctria instead of CAO

Overall: Volunteer Event Chair for the Market & Auction event for Variety in BC, Canada. We raise funds for special needs kids in BC, ranging from therapy to medication to wheelchairs and converted vans. We step in where Health Care ends to help families cope with the financial burdens of needed support for the child.

When I took over as Chair of this event 4 years ago the auction item bid sheets were...and I kid you not....handled in a single Word document. 200 pages long. 1 item per page. And that was just for starters! Each item was in a separate Word doc, from display sheets to receipts to certificates.

I had made a switch to a set of Excel documents with formulas and master sheets which was substantially better, but still time consuming. Much more accurate, but time consuming.

Then by some miracle I found CAO while looking for something else. The more I explored what it could do the more excited I got, and by the time I met with my partner to tell her about it I was almost bouncing off the walls in joy! The following meeting with my committee I went over the basics of the program, and every time someone brought up a concern or question I was able to answer it with "Oh don't worry, CAO does that.....right here...let me show you..."

Recommendations to other buyers: Auctria really does do it all, does it well!

Vendor Response

by Auctria on June 16, 2016

Just keep saying Auctria, Auctria, Auctria! New name-- same great products and support! Thanks for the kind words.

Excellent software to manage big events

Jun 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Easy to learn. This was my first time using Auctria, and the learning curve was not steep and all. Very intuitive and easy to pick up for first time users.

2. Great customer support team. The few times we did need to reach out, the support staff was accessible and able to quickly get us back on track.

3. Great organization. Easy to organize and keep track of a variety of auctions/event options.

Cons: None really that we came across! There was some confusion over the use of the app, which could partly be contributed to user error. In any case, for our event the use of the app was more of an extra anyway and not needed to achieve our goals.

Overall: While this was my first direct experience with Auctria, our organization has used it many times before. It has always suited our needs and made any of our processes go smoothly. As mentioned in my pro's, what makes Auctria so great is its functionality and the ability for anyone to get the hang of it very quickly. Does not bog you down with anything superfluous. I look forward to exploring more uses and functions that Auctria offers in future events.

Vendor Response

by Auctria on June 17, 2019

Thanks Michael for taking the time to 1. volunteer to help with your auction fundraiser, 2. take the time to leave the detailed review 3. review title "Excellent software to manage big events". Hope you get a chance to use all the features to crush the future fundraising goals!

Auctria is WONDERFUL!!!!

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

The user guides are easy to follow and the support from their staff is amazing if you should get stuck.

The ability to use text bidding increased what we made from our auction. And check out was the easiest ever with the use of registered credit cards.

Cons: on the auction website, I would like the ability to list sponsors under each category rather than having to display each sponsor independently with their category as a header.

Overall: The use of Auctria has increased our control over every aspect of our event. Online ticket sales were easy and we knew exactly where we stood at any time - an important aspect since our venue had limited seating. The entire experience was amazing. I highly recommend the use of this software.

Vendor Response

by Auctria on May 08, 2019

Kay, thanks for kind words and the exclamation points to reiterate your "Auctria is WONDERFUL" statement.

Thanks for sharing the details regarding the ease of use for checkout. Streamlining the auction from first donation to last receipt and all the biding in between is not just a tagline, its our mission.

Sounds like you used lots of features including text bidding, pre-registration & online ticket sales. We recently released the Auctria app for Apple & Andorid; perhaps that may interest you for the next auction fundraiser.

Thanks for all you do in the community and hope all your fundraising goals are exceeded!

Excellent Value. Quality application.

Apr 07, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Much less expensive than the competition. Has all the features I need. Excellent documentation. Extremely responsive and personalized support.

Cons: For my level of computer literacy (which is pretty strong) it is perfect, but for someone who needs a very intuitive interface it may be tough to use.

Overall: This program has everything needed to manage a charity fundraiser auction. The documentation is excellent. I was able to set it up four years ago with some learning curve, but almost all of my initial setup work, including donors, auction items, settings, etc, carries over year to year. Second year and forward I was able to hit the ground running. Recently they started some additional webinars with very good (non-technical) advice about how to raise more money with your auction. I highly recommend that non-profits consider this option for managing their auction.

Vendor Response

by Auctria on April 09, 2019

Matt- thanks for your detailed comments. When there are such nice comments from admins that have used Auctria for FOUR events that gives us confidence we are doing something right. Grateful that Auctria has helped raise funds for all your auction events.

Happy to read you enjoyed the webinars. FYI they are always available on playback and we are adding some Auctria-centric topics starting this week.

Please, follow Auctria on Facebook & Twitter to stay current; or if you want us to share your fundraiser tag us!

We do two auctions for two organizations each year. Auctria is easy and saves us lots of time!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy item and bidder entry. Also inputting the winning bids on items and cashing out the bidders at the end of the evening goes so smoothly for everyone. Being able to print the bid sheets for all the silent auction items saves us a lot of time from having to create our own bid sheets (we did that for many years before Auctria). Since we only use it twice a year, it takes a bit of time to refresh our memories as to how to do everything, but not as much time as doing everything manually. The many reports available are easy to use and provide clear information.

Cons: Would be nice to be able to "hide" sections that we don't use when entering information on items and bidders. We've sent a request in to see if there's a way to enter tickets (as tickets vs as items) with numbers and assign them to specific bidders.

Overall: Shortened the amount of time needed to prepare, run and get full reports on the auction.

Vendor Response

by Auctria on March 13, 2018

So happy to see Auctria repeat use for multiple auctions, for multiple years. The "quick and easy item and bidder entry" combined with "cashing out bidders...smoothly" is what we strive for at Auctria in streamlining the entire auction fundraiser. Thanks for the positive feedback.

Best Auction Software Out There

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has saved me so much time and has really streamlined our auction process. Everything about it is just intuitive. It just works! Every time there was something I thought it didn't do, I'd look it up in the support documentation or e-mail tech support and find that it did do it, I just hadn't found the right setting.

Cons: There's really nothing I don't like about it.

Overall: I have been doing the data management for my church's auction for many years. Auctria makes it easy to minimize the typing I have to do by helping donors and bidders enter their own items, buy their own tickets, and manage their own accounts. It allows us to create a beautiful event website. It also lets me share tasks with other volunteers because everything's web-based and the software tracks every change and who made it. It automates every step of the process and has so much customization built in I can do things exactly how I want to. Volunteers on auction night are up and running on it in minutes because it is so intuitive. On the rare occasions when I've had a problem, the actual people who answer the support e-mail have given me extremely helpful, timely support.

Vendor Response

by Auctria on April 23, 2019

Sharon, a big thanks for sharing all the details regarding your experience with Auctria over the past few years. Repeat usage is the best compliment!

Year 4 with Auctria

Apr 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria is easy to use, so event day volunteers can be trained quickly. I also really like the useful reports.

Cons: When copying an old auction to use as the base for a new auction, I can't easily remember the several spots where dates need to be changed (date for when online ticket sales begin and end, date of actual auction event, any website related dates, etc...). Perhaps something could be added in the User Guide about this, so it would be easier to relearn what to do each time.

Overall: This was year four of using Auctria for our annual school band charity auction. I helped choose it fours years ago and we've been using it ever since. We use it for selling tickets online and running our silent and live auction on event day. We have not fully utilized the mobile and online bidding capability, but perhaps we will in future. The software helps preparation, day-of-event, and after event work much easier for our team of volunteers. I highly recommend it.

Vendor Response

by Auctria on April 30, 2019

The mobile app is a great features to add to your next event, outbid notifications are instantaneous and helps bids rise higher- faster. Reach out hello@auctria.com if you want more details.

Thanks for specifics on the copying old to new- will definitely share this with our development team. The user guide is always expanding.

Great Value

Dec 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reporting functions were invaluable in helping us to stay on track. The printing functions just by themselves saved us hours of volunteer time that otherwise would have had to have been done manually.

Cons: I had trouble customizing the public website portion of our event. To be fair, I did not have time to reach out to customer support, who may have been able to help me. Also, the breadcrumbs at the top of the page were not actually breadcrumbs, and were sometimes confusing. It would have been nice to have some additional filter functions, as much of the date carried over year to year and it wasn't always easy to locate what was relevant to this year's event. For example the dashboard gave us the total number of bidders in the system, which was three times the number of tickets sold for the event. Finally, the import/export functions were not as smooth as hoped.

Overall: This software was an incredible value for the money. We use it as a fundraising tool, so volunteers are the ones using it. That meant there wasn't a lot of training time and we had to rely on each other and the user guide. While there were some bumps, given our own limitations, it was a good buy and allowed us to maximize the fundraiser.

Vendor Response

by Auctria on December 10, 2018

Thanks for the review. Love reading that hours were saved using Auctria for the bid sheets. We know how valuable a volunteer's time can be.

Happy to help you with some of the bumps you experienced. Message us in-app or hello@auctria.com at any time.

Excellent product!

May 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software completely changed our fundraisers! Our auctions (both silent and live) now run smoothly and efficiently! The best part is the easy checkout process that allows our donors to pay for their auction items (without waiting in long lines) before they leave the event.

Cons: Users/volunteers need to be preregistered before showing up to the event to volunteer. No big deal, just a heads up for next year.

Overall: Auctria is incredible software that is extremely easy to use! I was able to train our volunteers in less than 10 minutes. I love that you can preload all auction items before an event and add more during the event if needed. We will never host another fundraiser auction without using Auctria.

Vendor Response

by Auctria on May 28, 2019

This makes our hearts sing "This software completely changed our fundraisers! Our auctions (both silent and live) now run smoothly and efficiently! The best part is the easy checkout process that allows our donors to pay for their auction items (without waiting in long lines) before they leave the event."

Jessi, thanks for closing remarks that you will never host another fundraiser auction without Auctria, Happy to help you reach your fundraising goals- hope all your future bids soar!

Awesome!

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I retired from a career of managing a team of programmers who created software for a Fortune 500 company, plus a part of my job was choosing and implementing software from various vendors. The support we receive from Auctria exceeds any that I experienced in my 35 years in the business world. As a volunteer now for a non profit, I could not be happier with both the quality of the software and the exceptional customer service. Highly recommend!

Cons: I wish for more robust reporting. It would be nice to have the ability to create formulas in the reports. Also creating the format for communications, bid cards, displays, etc., is challenging for some of our users who do not have previous experience.

Vendor Response

by Auctria on May 24, 2018

Wow JaneEllen, thanks for the comment "The support we receive from Auctria exceeds any that I experienced in my 35 years in the business world". We strive really hard to excel in customer service.
Yes- we are always adding on more standard reporting based on feedback like yours.

Thanks for your commitment to fundraising. The Great Smoky Mountains Heritage Center is lucky to have you!

Reports need improvement.

Nov 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of payment and bid tracking. I like how you can export data into excel. Easy to change items and bidders.

Cons: The reporting wasn't helpful. There should be a total for the reports, and without the need to export it. A total for each type(live versus silent). It only lists the values, but not the bid or payment values on the dashboard. So it would be helpful if the reporting was more user friendly.

Also, not sure if there is a bid notification feature, or if we can print a bid of so we can notify the users.

Overall: We've been using for 3 years now and it's been helpful.

Vendor Response

by Auctria on December 04, 2018

Thanks for taking the time to leave this review.

Adding totals to reports is a great feature idea and one we hope to implement in the future.

The auction dashboard currently lists bid & payment values in the Income Summary table on the right, the Item Summary table shows only the item values. There is also an 'Income by item type' report available under Reports -> Financial. You can trigger bid notifications by email and optionally text message when recording bids by checking the 'send item won notification' on the page.

Good luck with all your future fundraising endeavors.

Auctria Review

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy tracking and everything in one place. Allows multiple users to log in at the same time from anywhere with an internet connection. It also allows you to create your own custom website to publicize your event, post a catalog of auction items and allow users to register and purchase tickets online.

Cons: Some of the functionality when setting up our website was not working properly requiring me to use online chat to get questions answered, which was great...during business hours. As a volunteer with a full time job, most of my work on my auction was after hours and weekends.

Overall: Auctria overall is great and fairly easy to use. A few glitches along the way, but for the cost, Auctria is the way to go!

Vendor Response

by Auctria on May 21, 2019

Thanks for taking the time to leave a review. Looks like you used the custom website to publicize the auction- we encourage all auction groups to do so! Helps tremendously in sharing the auction 24/7 and as you stated streamline the bidder registration & ticket purchases. Hope all your future fundraising goals are exceed and you next auction bids soar!

The Very Best!

Dec 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The reporting features are great. Tech assistance is quick and friendly. Love the sample pages.

Cons: Sometimes I have difficulty linking pages in a way that works for me and some design elements are difficult for me to add. With that being said, please know I am not that tech davy.

Overall: I have used Auctria for several years. We are a very small non-profit and I have multiple duties in addition to development. I used a larger, better known, on-line auction company which was expensive. I looked at several sites and was very pleased with the ease of use of Auctria( it was Charity Auction Organizer Then). I loved the assistance provided at the beginning and to this date, my questions are answered almost immediately. Setting up pages is easy, easier than the more popular site I had used. The linkage through stripe has been great and easy to manage. I tell anyone who asks how pleased I am with the site and I cannot imagine why anyone would spend more money for less service. I highly recommend the site!

Vendor Response

by Auctria on December 30, 2016

When the Program Director states Auctria is "the very best," it makes us very proud! Thanks for spreading the word and doing good things for your non-profit.

Data is Crucial to Success

Jun 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY! Easy to learn, easy to teach other volunteers, easy to review data and reports. If you have never done an auction it can be daunting, people want to help but how? With Auctria it's all in one place, with complete user guide documentation. EASY to input data for items, bidders and donors. EASY to load pictures to auction items, click copy and link. EASY to search for information- by name, number, partial description. Easy and flexible too with lots of bidding options.

Cons: I do wish we could attach to our PayPal account.

Overall: As the Auction Chair for 4 years I can tell you it is VITAL to have accurate data. Having accurate data is incumbent upon the committee to choose a program that supports the auction activities from start to finish and year to year.

Recommendations to other buyers: I would be insecure using any other auction program other than Auctria.

Vendor Response

by Auctria on June 16, 2016

Jackie, we concur; data is crucial and when using Auctria year after year it's easy to share past data with new auction team members.
We appreciate the EASY theme of this review too! Thanks for your time.

Online Auction Platform

Aug 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The cost of the software was unbeatable! When trying to find a platform that could meet the requirements of what we were looking for I was beginning to worry. Thankfully, I found Auctria.

Cons: No direct phone number to contact and inquire about certain features. They have customer service but it is all online based which sometimes feels like you're dealing with a robot.

Overall: Went really great. The app was such a nice bonus for our bidders and attendees. We ran into a few issues at the end with closing the auction in the time frame we required. Once we figured out what had happened we knew this could have been prevented on our end. This was when I hoped there was a customer service line- I did not have time to email the support team.

Vendor Response

by Auctria on August 12, 2019

Thanks for using Auctria for the Loch Lomond Villa Foundation auction fundraiser. We are happy to read Auctria met your requirements at an unbeatable price.

In addition to email support there is also an in-app chat you can use to reach our support. Although they do not work 24/7 they typically reply rapidly. By using this form of communication we can help lots of people and maintain fair pricing.

Just in case you have new auction team members on your team we do have a webinar (available for playback) on how to manage closeout & checkout for the auction. In addition, we have new features that were recently released and hope you can join our next webinar in August and September.

Hope all your fundraising activities exceed your goals!

Using Auctria for our Symphony Soiree has made a huge improvement in the efficiency of our event.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like that it allows multiple users to work in it, allowing us to easily share the workload of preparing for our fundraising event.

Cons: Using the user guide to find the exact answer to a challenge. I end up having to reach out to customer support more often than not, but I do appreciate their prompt responses!

Overall: Raising more money before - and during - our event; raising the bar on the quality of our event; time savings.

Vendor Response

by Auctria on March 27, 2018

Symphony Soiree, success stories like this make us smile!

This is exactly why we created Auctria- to share the workload, improve efficiency and most important make MORE money for your cause.

Junior League Charity Ball

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria is simply amazing! It's extremely user friendly, and we had so many compliments on our website! We were able to display all of our silent auction items prior to the event. We even offered some buy it now items prior to the event at a higher value! Ticket and table sales were easy. We are so thankful for Auctria! The customer service was top notch. I had questions, we would send an email to Auctria and get answers back promptly. We even had links sent to us that would walk us through our questions. Super helpful!

Overall: This made our event so much better!

We did purchase a domain name for our website name to make it easier to advertise our event. This was minimal and 100% worth it.

Vendor Response

by Auctria on March 13, 2018

Thanks for the rave review... and all the exclamation points! We are so happy that Auctria was the tool that helped you achieve great fundraising! Thanks for taking the time to give specific feedback.

Streamlined every aspect

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of entering data. Item entry is easy, combining multiple items into baskets, importing our guest information to the bidder section, entering winning bids, all is so easy and intuitive.

Cons: Sometimes I edit an item and forget to save. It warns me before I lose changes but it is an awkward step.

Overall: We run an annual auction at a fundraising luncheon. It has 100+ items valued at $10k-12k. We started three years ago using Auctria and it just gets easier every year. This year we did seating assignment with the software (replacing Excel spreadsheets) and it was so much easier!

Vendor Response

by Auctria on July 15, 2019

Streamlined is the goal we strive for Karen! Thanks for sharing your experiences. At Auctria we streamline the process from loading donors and donations, to registering bidders and throughout the entire bidding process. It all comes together at checkout and pulls-through on reports.

Reading that you were doing seat assignments with excel spreadsheets makes me feel for you- glad you found Auctria's seating process much easier.

Thanks for using Auctria year after year. Hope all your future bids soar!

One Very Satisfied Customer

Sep 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pro 1: Auctria allowed me to test their platform with their "lite license" before committing.

Pro 2: Auctria's platform offers many features, including features I did not even realize I needed until my fundraising project was underway.

Pro 3: Auctria's user guide was very detailed and allowed me to tackle practically every problem I encountered when creating my auction site.

Pro 4: When I did need to contact customer support, they responded quickly and resolved my problems efficiently.

Cons: I did not encounter a con on this platform.

Overall: Recently, I decided to host a one-time silent auction to benefit a cancer charity. I'd never done anything like this before. I knew I want to take bids online before the auction but had no clue on how to go about it. My first inclination was just to use Facebook, but I decided to do some Google research on the topic first. Google's most useful return was Auctria's user guide. There, I learned about "pre-bidding" and what all it entailed. I realized I needed an auction platform outside of Facebook, and, obviously, Auctria was at the top of my consideration list. What ultimately secured Auctria my business was their demo mode. I didn't have to pay for their service and merely hope for the best. I was able to use their platform before committing to purchase a license.

Auctria's service was reasonably priced and user-friendly. The one time I needed Auctria's Customer Support Team, due to a bone-headed mistake on my part, they resolved the issue within minutes.

My silent auction was (shockingly) a terrific success and that was in no-small-part to Auctria's platform.

Vendor Response

by Auctria on October 03, 2018

"One Very Satisfied Customer" is a great title for this review! Thanks so much- we appreciate and recognize each and every customer for their uniqueness. More importantly for the work you do fundraising!

Solid choice for simple auctions

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Auctria is an amazing platform for organizations on a budget and have a relatively simple auction to run (ie you don't need a whole lot of customization). It's easy to use, and you can quickly train volunteers on how to run your guest registration.

Cons: I wish there was an easier way to get back to the guest check-in screen after you edit an existing bidder. Simplifying the number of clicks you have to do during the check-in process would be greatly appreciated!

Overall: Auctria has allowed us to streamline our event processes (guest registration, auction sales, and check-out) tremendously all within our budget. Love it. Will be using Auctria for a long time!

Vendor Response

by Auctria on June 05, 2019

Thanks Virginia for choosing Auctria. So happy to read the program has allowed you to streamline the auction event processes form guest registration, auction sales and check-in.

Regarding your note on check-in here are a few tips to help save more time: keep open the bidder check-in page and simply click the bidder check-in dot all the way to the right on the line, if you are registering cards at the door swipers help, or perhaps pre-register when selling event tickets. Happy to help you make the auction even better- email hello@auctria.com or in-app messaging.

Auctria rocks!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy roll over from previous auction items to this year! Saved me a lot of time!

Cons: Only issue is not being able to get a fix number of bid slots to be the same for silent auction items.

Overall: The tech support is amazing! It's great to be able to send them a question and they get back to you as soon as they can and always with a fix!

Vendor Response

by Auctria on October 11, 2018

Time is what we like to save so you can raise money for your school- so happy to read you are able to work faster with Auctria!

We take pride in our online support so thanks for the positive feedback!

Catherine-- you rock too! Keep on doing awesome things for your PTO!

Easy to use Auction Software

May 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auctria was not only easy to learn and use, but the support was really great. We needed to have help during our auction with one issue and our support person was immediately responding and assisting us - this was at 7:30PM on a Saturday night. Everyone was really impressed with the support we have received since the purchase of the software. We will continue to use Auctria!

Cons: There were some areas where the on-line help was not very clear, but again if we could not figure something out we sent an email and had an immediate response.

Overall: We had a home grown computer program for our church auction and there was only one person who developed it and could use it. We looked for an off the shelf replacement and after developing our requirements we evaluated several packages and found Auctria to be the best bang for our buck. It not only meant all of our requirements but has features we hope to use next year like on-line bidding. The price is right, the support is fantastic and the ease of use is exactly what we need for a volunteer group of people running the auction.

Vendor Response

by Auctria on May 15, 2019

Wow Dixie. Thanks for the very detailed review of Auctria. Auctria was built from the ground up taking into account the entire auction process to make auction fundraising easy. You hit on another key fact- by using the Auctria the program your auction can thrive for years, through committee or personnel transitions. In addition, you will never lose any data.

I read you are interested in using some other features like online bidding. perhaps you may want to consider the Auctria mobile app too. To learn and read more on the main Auctria website, navigate to the top drop-down-->Learning Resources--> Fundraiser Article.

Thanks for the real-life feedback with our support team. I will share your kind words.

Hope all your future bids soar!

Best Auction Software

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Having used 3-4 other auction software programs, Auctria by far is not only the best value for the money, but also the BEST program out there. It handles online auctions as smoothly as in-person auctions and is incredible versatile and customizable. Customer service is fast and reliable.

Cons: The only issue I have had is understanding when to link bidders who are attending the auction together and bidding under the same number and when to list one as an "alternate bidder" on a bidder's record. The distinction can be a little confusing and can make the printing of receipts and statements less than ideal.

Overall: Nothing but a pleasure to work with!

Vendor Response

by Auctria on February 15, 2019

LIKE seeing reading your detailed review. LOVE seeing you have used Auctria for multiple years!

Thanks for stating Auctria is "by far the best value for the money, but ALSO the best program" We strive to make the program full of features yet fair priced so more of the funds raised stay with the organization.

Auctria is full functioning

May 14, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked that you could easily create gift certificates, receipts, and reports from the software.

Cons: the organization of the tools is confusing

Overall: We had an online auction and golf tournament registration online that we used Auctria for. Overall it was good though our director did not like the look to the end user.

Vendor Response

by Auctria on May 16, 2019

Thanks for using the free trial of Auctria. Looks like you enjoyed using lots of features such as: creating gift certificates, receipts, and reports from the software.

Good luck with your next fundraisers!

Auction Invoices

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature is that you can go into previous Auction's and copy bidders and auction items

Cons: I'm overall very happy with the software. The only flaw I had with this software is that the invoices went for many people into their spam folder. That was a bit difficult cause I had to run after payments because of it.

Vendor Response

by Auctria on April 02, 2019

Thanks Ina for pointing out one of the most underrated features- easily accessing previous year's bidders; hopefully this helped build on prior auction successes. We at Auctria NEVER hold your data hostage-it's your data!

St. Mary School Auction

Nov 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We find it user friendly, we like all the reports, we like that we can create our own stationery and that more than one user can be on the program. we also like the function that it takes credit cards.

Cons: That with our firewall loading pictures can be difficult. Sizing was a problem and upload window functionality. We would have to exit and restart program.

Overall: We are a Catholic school that holds an annual Auction and we have used this software for about five years. We are planning to use more of the online bidding and features next year.

Vendor Response

by Auctria on December 04, 2018

Thanks for the time out of your day to provide this review. Glad to read you are 5-year user and hope that the auctions help in your fundraising efforts.

Unfortunately some strict content filters occasionally block the service we use for handling image uploads which causes problem for that function. We can provide a list of domains to white-list for your IT group if required. Please reach out to us on email | hello@auctria.com if you want any further information.

Capterra loader

Should be award-winning software

Dec 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Auctria since the days it was called Charity Auction Organizer. It handles every aspect of running a gala event that we need: ticket sales, seating, items to purchase (outside the auction items), donations, silent and live auction items, online catalog and bidding, and invoicing. Just a dream from start to finish. We purchase the Silver edition, and it more than pays for itself. I find Auctria.com to be far and above any other online auction/gala systems I've researched.

Cons: I wish Auctria.com were part of my existing donor database software features, but alas it is not. But there really isn't an affordable solution that acts as an all-in-one system.

Overall: As a small nonprofit, the price is unbeatable. The system is robust and takes care of every aspect of gala management that we need.

Vendor Response

by Auctria on December 21, 2018

Sheri, we accept your award! Thanks for your detailed review of why Auctria is your dream product!

Slick

Feb 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and cost effective. The software works perfectly with the event that we have every year.

Cons: I don't like that when you copy bidders you have to do it one at a time. Also that sometime it glitches.

Vendor Response

by Auctria on February 21, 2018

Thanks for your time to leave a review! Thanks for the 10/10 that you would likely recommend Auctria.

By the way, when copying bidders, Auctria is set up to copy-bidders in bulk- please email us at help@auctria.com and we will be happy to walk you through the functionality so save time and effort.

Thanks for using Auctria to fundraise for your school.

Easy to use and BEST customer service

Apr 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly.

It makes my job easy

It's easy to train somebody new to use the system.

It's very easy to manage packaging and financials.

Cons: I cannot find anything in particular thing.

Whatever I need improvement, they always help me fix the problems asap.

Overall: I use this software for all my auctions. I do about 5 auctions or more per year. I can manage each client separately without any problems

Vendor Response

by Auctria on May 01, 2018

Wow- 5 auctions+ a year with Auctria. So happy to read how Auctria makes your job easy- that's exactly our goal! Thanks for 10/10 recommendation.

Most Valuable Tool for Nonprofits!

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How intuitive the interface is - it's easy to piece together a functional, custom site that does what my clients need it to. Starting from scratch is not scary!

Cons: There are a few functions that don't have the capability to customize the way we want, but there are usually work-arounds that the Auctria team walks you through. And progress is usually made in future updates, so I know they listen to their customers!

Overall: I have only had a great experience with Auctria - the product does what we need it to, and when we do have occasional issues or any questions, The support team are super helpful! We could not be happier.

Vendor Response

by Auctria on November 07, 2018

"Starting from scratch is not scary" is one of the nicest pieces of feedback! We strive to make Auctria user friendly for the auction organizers from beginning to end-- glad to hear you had a great experiences over the 2+ years.

Thanks for taking the time to share your happy experience with Auctria.

Couldn't run our auction without it.

May 20, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is great that Auctria is pretty straightforward and my volunteers can use it with minimal training for our once a year event. The website for promoting the auction and selling the tickets is great too.

Cons: We've had some confusion over registering bidders with people who purchase multiple tickets ahead of time. We've also had some confusion with the getting couples linked together under a single bidder number as they purchase separate tickets to come.

Overall: We run an annual fundraising dinner and auction. We could not pull it off without Auctria. This software helps us manage donations, auction items, tickets, bidders and bids as well as check out. We could not run this event without Auctria.

Vendor Response

by Auctria on May 22, 2019

It is our pleasure to read your comments:

"We could not pull it off without Auctria. This software helps us manage donations, auction items, tickets, bidders and bids as well as check out. We could not run this event without Auctria."

Thank you Pastor!

Great software, easy to learn and use

Mar 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used this software for our annual fund raising event. We sold over 300 tickets, many on-line and checked in over 250 people on the night of the event without any bottlenecks or delays.

Support from the Auctria team was excellent!

Cons: The price went up last year and this year.

Overall: Excellent software, responsive support.

Vendor Response

by Auctria on April 04, 2019

Thanks for the 5-star and 10/10 review. Thanks for sharing your story. Really LOVE reading how Auctria made your event run smoothly. Hope you reach all your fundraising goals.

Still love it!

Jul 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using this software for our annual school auction for the past few years. We have had great success with it and have learned more about the software and its functionality as the years have gone. We've even live chatted with their support team DURING our auction...which was HUGE!

Cons: Can be overwhelming with available options.

Overall: Love it!

Vendor Response

by Auctria on July 24, 2019

Thanks Aaron for the simple "love it" comment. This is especially meaningful since you have used Auctria for multiple years.

We love seeing schools like yours raise funds for the students!

Yes, over 21K auctions have run through Auctria over the years and there are tons of features to accommodate. We do run webinars, and have them available for playback, if you want to see or hear some best practices or fundraising tips. It's especially nice when experienced admins join and share their tips too!

Thanks for taking the time to leave this review and hope you exceed all your future fundraising goals.

Turnkey and Customizeable

May 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate and follow prompts. The tutorials and help sections provide solutions and ideas for customizing and maximizing the event. Love the dashboard and the interconnectivity of the categories reducing double entry.

Cons: The email templates are a bit clunky and hard to modify. Also, some of the export/import data templates need to have more options to integrate sections of data the user might want as opposed to what the software thinks the user might want.

Overall: Easy to manage my auction event with this software. Customer service help and support were available and ready to assist. I would recommend this product for powerusers who are committed to thorough use for maximum benefit.

Vendor Response

by Auctria on May 28, 2019

Thanks the feedback on navigation, tutorials, dashboard and the resulting time savings.

Regarding the email template- thanks for feedback- we JUST rolled out a new email editor- wondering if you are using the previous or the updated version? We are always appreciative of feedback so an email to us would really help - hello@auctria.com

Hope all your future bids soar!