Who Uses This Software?

Small to medium-sized retail, quick-service, full-service restaurants, and bars in the United States.


Average Ratings

532 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ShopKeep
  • www.shopkeep.com
  • Founded 2008
  • United States

About ShopKeep

Everything ShopKeep does supports growing and independent businesses. Founded by a successful business owner, ShopKeep provides an intuitive, secure, tablet point-of-sale system with software that empowers merchants to run smarter businesses by optimizing staff, regulating inventory and accessing sales reports and customer information on one seamless, cloud-based platform. With more than 25,000 customers, ShopKeep's award-winning customer care team is available 24/7 and provide robust support.


ShopKeep Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Accounting Management
  • Customer Management
  • Inventory Management
  • Labor Cost Calculator
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Production Management
  • Recipe/Formula Costing
  • Recipe/Formula Management
  • Sales History
  • Sales Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • ACH Check Transactions
  • Bitcoin Compatible
  • Debit Card Support
  • Gift Card Management
  • Mobile Payments
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

ShopKeep Reviews Recently Reviewed!


Awesome User Friendly POS system

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I Love that I could set up the list of products myself with very little direction or training in the back office. I love that I can see sales remotely using the App on my smart phone. I love the ease of accessing holidays sales from the previous years so that I can better prepare for this years holiday. I love that the staff can learn this after 5 minutes and conduct a sale all by themselves with their first customer.

Cons: I wish that the software was able to be used in my new cafe whereby people sit down in my dining area and have waitress service. I wish they had a table layout program to facilitate this need I have in my newest business.

Overall: I have recommended Shopkeep to everyone I see. I am not sure if it turned int new users but I'm sure my good vibes have trickled down in the community for Shopkeep. My staff also tells customers the POS system that we use and highly recommend it from a users perspective. I started in. September 6 years I believe and no one in Staten Island had a Shopkeep account so I would be interested to see how many accounts there are now and can guarantee some of those are due to the good reviews I give to fellow business owners and customers.

Overall FANTASTIC!!

Jun 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I handle many herbs that are weighed by the ounce. SK lets me set a price by the ounce, that it calculates when I right up the sale. I love this!

I love the connection to QuickBooks and Mailchimp. I do not have a website yet, but will love when I do, that it can be linked as well!

Cons: A few things I would LOVE to see implemented are:

1. A linked-in mobile device (not the $300 one you currently offer that doesn't connect to SK). One that is actually linked into the inventory, and can be used when I have booth events outside of my hard location, during it's business hours.

2. In the items with variations, PLEASE let me move around the variations! I add new variations frequently (as I get new things in), and it would make it so simple if I could alphabetize them as I go. They are all just as I've added them now (out of order!). Also with the tabs, can I please be able to edit the names of the variations as well? Once you've entered the name of the variation, you can't edit the it at all right now.

Overall: I absolutely love the system! The customer service is above anything I could ask for! EVERY time I call, each representative knows exactly what I am talking about, and has an answer for me! Quality!!

Best out there

Jun 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shopkeep is really easy to use and set up - there is optional customizability and granularity that allows a company to operate as complex a retail or food service business as any small or medium business would want, yet it is scalable to a small business with less complexity too. We are a small, rural hospital with an outstanding Cafe (some people come to the hospital just for the food, and it is considered one of the best places to eat in our community). We use Shopkeep to run the Cafe for employees (who can swipe their ID badge to do a payroll-deduct for their meals), and visitors. In addition, we have a mobile register (iPad) that our dietary staff uses to visit patients on our inpatient wing at meal times to take patient food orders as well. Our patients LOVE this!

Cons: We have been very pleased with the product, and have been using it for over 5 years. The issues we've had are related to the hardware (iPads) and the payment terminal hardware. Even so, these issues have been exceedingly infrequent.

Overall: We do have an IT department that manages most aspects of shopkeep, including maintaining products, iPad layouts, hardware, networking and reports, so we're fortunate in that respect, but in the few instances that we've contacted ShopKeep for help, they have been very responsive and proactive in getting us up-and-running quickly.

Great Product

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price and features were exactly what I was looking for. The credit card rates are unbeatable.

Cons: There are a few things in the inventory management area that I would change to take less "steps" to accomplish certain tasks but all in all it has all of the features I need to manage my inventory.

Overall: I have loved this system since I got it at the beginning of 2019. The customer service is AWESOME. The credit card rates are great. Great reporting tools and the app is so handy.

Winstead's Review of ShopKeep

Jun 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Learning to ShopKeep is easy and intuitive. I like the page and button layout options.

Cons: I don't like the added cost with gift cards and with internet selling. As a startup (3 years ago) I made a decision to get printed gifts certificates to keep my overhead lower. I also made decision to not enter the internet arena (at the time).

Also, I wish their was a faster way to get products entered into the inventory like scanning the barcode.

I don't fully understand the pricing schedule and equipment rental cost. My friend who is using ShopKeep in her store paid significantly lower monthly fee. My barcode scanner and my credit card reader are both not working right now. I am entering items for purchase using the button pad. I am entering card numbers through the key pad. I still need to keep my cost low. Before I replace the scanner and the card reader I plan to check out other POS systems. Other retailers are encouraging me to look at Shopify.

Overall: ShopKeep is my first and only experience with a POS system. It is user friendly and support is just a phone call away. I do want to look at other systems to compare features and costs now that I know more about what I might be looking for.

Very positive experience

Jun 13, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Platform that looks simple and is approachable when teaching new employees how to use the register. Favorite part is how clear and organized the shopkeep register app looks.

Cons: I sometimes experience connectivity issues, and wish there was a way to print bar code stickers without having to log into my back office allowing customers the ability to print and modify item codes.

Overall: I have been very pleased with shopkeep, the initial price was high considering I was upgrading from a traditional register and needed to add an up to date I pad, bar code reader and other features to optimize and get the most out of the software.

I have recommended shopkeep to many people and had received a referral bonus, score!

Customer service has always been very knowledgable and down to earth and I have felt with past interactions that I am speaking with someone who takes my concerns seriously and is not just going through the motions.

The back office has more features than I need for my small business but I am glad they are available. Retrieving data about past purchases, inventory or customers is simple if needed.

Because of shopkeep I was able to begin selling products online to grow my business.

Ease of Use Front End and Back End

Jun 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy Set Up and functionality. Training employees on system is relatively simple and repetition is all it takes after the initial introduction. Changes to item/ menu in the back office are drag & drop which makes an easy quick process to adapting to changing environments. The equipment integration is great. I can do work and/or monitor the system from remote locations in the back office if I happen to be away from the property. Credit card processing/ tracking and reports are easy to work with. Report resources are almost endless and you can pretty much find what you need in the reports availabe.

Cons: I do not like the Discarded Item feature. It opens up to theft of items or cash payment of items set at zero default price with price on modifiers and does not track the Items themselves. There is no manager permission option for discarded items or at the very least an explanation/ reason code option. I would rather have it set up like the

Void Option or not exist. Tracking the Item and the item price and/or modifier price with reason codes and manager permission options would be great for the discarded item feature. It would be nice to have a few more payment options such as ATM (currently use Pay Out and note ATM then ring the transaction with the cash) The ability to over tender a check for tipping would be a great feature. We still have a few patrons who write checks.

Overall: Over all I am very happy with Shopkeep. We have 3 registers in a diverse small resort business with a Restaurant, Gas Station, C Store, Bar, Package Liquor, Lodge, Campground etc... We are able to adapt the system to work in all areas by setting up different pages for different areas of the business or used in combination as the transaction categories are available on all 3 registers whether being used at the bar, in the restaurant or at the lodge & c store. Customer Service has been great. Set up was done by myself which says just about anyone can do it.

Rescued us from a POS of perpetual problems

Jan 10, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean design, easy & intuitive to learn, very stable i.e. does not crash, connectivity has never been an issue, back-office works well in its current format. Tech support always available, helpful, and willing to go the extra step to help when they do not immediately have the answer. Simplicity, meaning one is not overwhelmed with more features than one could use (and which could be rendered pointless if overall stability is a challenge). Fairly flexible layout for the iPad menus. Very straightforward to set-up, and the online resources are comprehensive. I taught myself everything in an afternoon, and staff all took to it quite easily. I have not had to spend hours and hours trying to establish functionality with a line of customers staring at me.

Cons: BackOffice reporting could be a little more comprehensive and with more user control in terms of personalization. Bulk editing and management of inventory/stock items is nice, but individual item edits can be time-consuming if one is only working on 5 items (vs. 50).

Overall: When we first transitioned from a legacy POS to an iPad-based POS, we'd gone with another product that seemed perfect. Unfortunately, that product was like buying a house and discovering a day in and day out that it was full of mold, had cracks in the foundation and other structural problems, and the repair people tasked with helping you seemed trained to make things worse. It required constant attention in order to ensure very basic functionality, crashed constantly, caused massive headaches with credit card processing, and everyone from our account rep to her bosses to "tech support" was so clueless, one could write a sitcom with the stories.

We shopped around for our replacement, making sure to ask all the questions and investigate to the best of our abilities so as not to end up in the same place. We found ShopKeep and could not be more pleased with the results. I cannot overstate how completely opposite every interaction with ShopKeep has been compared with the competitor we replaced. Every question has been answered satisfactorily, every issue dealt with (and not forgotten by an overwhelmed support crew), and every guarantee upheld. Even better, the application itself functions as advertised, so we are not spending actual hours of our time making something work; it just works. We don't experience crashing, lost data, unsolvable credit card processing nightmares, and the rare calls to tech support are quick and painless. There may not be as many back-end bells and whistles in terms of reporting and inventory, but these are always in development, and I feel comfortable saying that when these new elements are introduced they will function as described. The app is clean, intuitive to learn, easy to use, and the resources made available, detailed online instructions, videos, etc. combined with helpful, engaged, communicative staff at all levels have made ShopKeep a hero to us. If I ever notice ShopKeep being used at another business, I always make a point to ask about it and find the same enthusiastic appreciation I'm trying to convey here. (Whereas I do the same with the competitor we ditched, and always see their eyes glaze over.)

I highly recommend ShopKeep and know that users will be as satisfied as we are to have found them.

Recommendations to other buyers: Changing over to ShopKeep was so easy and such a smooth transition for us. I recommend availing oneself of the online tools and the user Forum in order to keep in touch with other users and provide feedback to ShopKeep (who is always responsive). It is very, very noticeable to work with a company that is responsive and communicative at every level. My hope is that this will always be the case with ShopKeep.

Fantastic Retail Point of Sale System

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use. This is some of the most intuitive software I've ever used. It literally took me a couple of hours to learn the system inside and out and my staff is able to count on me for answers any time and I have no problem providing them quick solutions.

Cons: I would really like to see a way that we could consolidate store management into a single back office so that we could transfer stock quickly and easily between stores. Also, if there was a way to have a back stock/storefront separation for inventory, it would save us an insane amount of time with our inventory management control.

Overall: Shopkeep has been an incredible system for us. We've been using it for just over two years now and are extremely satisfied. For the price, you will not find a better system anywhere, and trust me, I've done the research. The cashier end of the system is very intuitive and easy to learn. Teaching my new staff how to use it is a breeze. Customizing the screens makes it easy to sort products by page and button color. The back end of the system is just as easy to use. The built-in analytics can quickly bring up a great overview of how your business is doing. Inventory management is fantastic and very easy to manage. Importing and exporting inventory, customers, sales, etc... is all effortless and great for analyzing data outside of Shopkeep. The App and web-based back office are constantly being updated and improved. Support staff are very friendly and knowledgeable and have always been great at providing us solutions.

For anyone who is looking for a great system for a small retail business that is cost efficient, has great customer support, and is easy to use, look no further... This is the system for you.

The only cons to this system is that you can't manage or transfer inventory between stores in the same back office. You will have to switch between stores and manually add/subtract inventory for each store. Another great feature missing is a separation of stock between the storefront and a storage area. These are features probably better suited to a larger retailer who would need a more capable system but features Shopkeep should consider in their development.

Overall we are very pleased with the system. You can't go wrong!

Recommendations to other buyers: If there was a way to intake batches of inventory and split them or have price breaks that are not percentage based, but rather price based.

Shopkeep helped my entire biz

Jul 02, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's our first POS system so it's basically changed the way we do everything for the better. Sorry I can't compare to other systems. But we love being able to check sales and transactions and other info from our phones, etc. Other plus is time clock & payroll hours. All kinds of greatness in this app.

Cons: I wish there was an easy way to see how many of an item I've sold over a selected period of time. Wish there was a way to sync up with my online store sales and share inventory and track inventory/delete inventory when an online sale takes place. Right now it only deletes inventory when a sale in the actual shop takes place.

Overall: Getting rid of the old big register was a plus. Being able to research sales and transactions. The entire OPOS system is great. I track sales on my phone and home computer. Sometimes it's glitchy and crashes. especially after updates but the customer service team is pretty amazing! High Marks for customer service.

Capterra loader

Puts Square to shame

Jun 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

Overall: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Shopkeep continues to Impress...

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a retail store and was looking for a register solution which was affordable, scalable, and flexible for my type of business. The overall aspect of this software solution by Shopkeep which I am really impressed; they continue to improve and update the features and functionality. I have really enjoyed the new returns option to tender back to a gift card and the flexibility to add items and variants in the back office quickly and send to the register.

Cons: The only challenged experienced when I started the service was around the delivery of my equipment. The order got a bit stuck in the system and some of the equipment did not arrive on time. Customer Service was extremely helpful, and continued to follow-up with me until resolved. Making a difficult situation easier to get through.

Overall: Shopkeep is my overall solution for register transactions and my merchant account. I have been extremely satisfied with the overall look, performance, easy of maintaining inventory, reporting and the very competitive merchant services I am receiving. Updates to the system functionality are continually being delivered and provided in the What's New tab... I'm finding treasures there for things I didn't realize I would need, but have made my life so much easier. Check quantity of inventory at the register, bar code scanning for returns was a big one, and I really like the ability to print bar code labels for the quantity needed right from the back office. Overall, I feel I have partnered with the right provider who is progressive in continually developing and delivering the best software solution to their customers, which is the same model I have adapted to continually provide fresh new products for my customers. Thanks, Shopkeep, keep up the great work!

3 years into my account and here's what I noticed

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the additional features and updates frequently. I also enjoy the level of experienced programers you have, especially when I'm able to get text message updates. Thumbs up! Also, the inventory system is becoming more and more detailed... which is something we need as a growing company. I enjoy controlling what is on screen directly from our back end.

Cons: My biggest let down is the chip reading hardware. I purchased one that remains unusable for us. Integrations for programs such as appcard should be interlinked within shopkeep software. Also, I like that you're working on the employee side of things, such as hourly tracking etc. It would be helpful to also add a payments system for paychecks. Using another software for this has added an extra hurdle for us. It would be nice to have an all inclusive software/hardware partner for our growing business. Thanks for reviewing!

Overall: Overall, our experience with ShopKeep has helped us grow to almost 3 times the size. I appreciate all the customer service and issue reporting help we've gotten throughout the years. I also like that I have a monthly fee and no extra charges or increases in subscription. This allows me to easily budget and continue to grow my business. Employees have told me the system is very easy to learn (over top corporations systems) and are pleased with the ease of use.

i'm into it

Jun 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: shopkeep works very very well for us we are a full service floral/design and retail store. We had switched after the first year of using another pos system that was absolutely horrible so shopkeep is a breathe of fresh air. It's easy. It's easy to use. to change things in the back office. easy to get help from customer service if i need it. It's easy for my accounting dept to integrate and access all the info and reports that they need on the daily. I really don't have any complaints. I've talked to some bigger companies within the same industry so I know that shopkeep will be able to grow with us for sure.

Cons: don't really have any. it does everything that we need it to do.

Overall: it's been great. purchasing and installing it was easy and hassle free. so.....

Best Decision We Made

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. The ease of use and how it never lets us down. If we do have issues, Shopkeep is very quick and responsive to getting us back up and running

Cons: Could use a few more options on the back office

Overall: It has been a great experience. From startup, how easy it is to use and train new employees on to tech support

Overall good tool

Jun 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The back office interface and functionality.

Cons: Initial problems with cash drawer interface.

Overall: Useful data collection used to control and improve many aspects of the business.

Great program

Jun 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how user friendly the software is as well as affordable it is to set up! The technical support is so easy to use and is always quick to respond!

Cons: We honestly have had some connectivity issues and Shopkeep has always been there trying to help. There are some features I would like to see like bigger print on the tags and the option to do a partial return. I would also like to be able to send an email receipt after the sale has been completed. A current running inventory by department or supplier would be helpful as well.

Overall: As our first leap into an Ipad based point of sale, I have been pleased. There are always learning curves and we seem to get them solved every time.

A great product for business

Jun 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of using the software. Very simple to train on and very self explanatory

Cons: Glitches of logging the user out randomly

Overall: Overall, we enjoy using Shopkeep

ShopKeep Review

Jun 13, 2019
5/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use , cost friendliness, integration with my payment processor

Cons: INVENTORY!!!! It should not be as compli Ted as it is to receive product also no way to perform inventory.

Overall: Everything is good except no reaponse on programming concerns like inventory.

Shopkeep Review

Jun 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love-

Inventory tracking system

Ease of using the POS

Ease of obtaining reports

Cons: The system relies to heavily on making bulk changes using spread sheets. While this is great when loading bulk items, it is great when you just need to change counts that only effect 20 items out of 2000.

Also, my business involves fractions of a whole unit being sold and I often have to go into item to obtain the cost of the good and then go into adjust to change the amount on hand if I'm only reducing by a fraction

Overall: Huge time savings for me regarding tracking inventory. Plus my data is much more accurate.

Great system for most any business..

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to manage inventory, the sales and item level reporting, the management reports, and the ability to track my business through a phone app off premise.

Cons: Not mush to dislike..I would like to tweak a couple of reports and inventory and cycle count adjustment tracking (sorting) but all in all very happy with the system overall.

Overall: Very easy to set up and seamless system support is key. The integrated Merchant services is also a plus..One stop support..no more finger pointing!

On it's way

Aug 12, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: When Shopkeep is running and everything is syncing it's wonderful. Easy to use, easy to train staff to use, the credit card signing page has increased tipping by 30%, reporting is fun to see without extra data entry.

Cons: When Shopkeep isn't running and syncing time moves so slowly. Resetting the credit card machine over and over during a busy time is awful. Resetting the ticket printers then updating the ipads when we are busy is miserable. Having them just not re set and paying more to manually enter credit card numbers sucks. Having the printers just not reset and having to go back to hand writing and running tickets to the kitchen is the worst. When the ipads don't sync so we can't pull checks at the register for customers who didn't order at the register and well that really sucks. A lot. Troubleshooting with customer service on this last issue was pretty bad. They would go back to the beginning and tell me to restart the ipads as if I wouldn't have tried that considering we experience them not syncing at least every other day. I have had to get a new router and faster internet to try and solve it. We still experience the ipads not syncing at least every other day even with the expensive upgrades. And lastly reading the summary report to understand what amount of cash you are intended to deposit daily is very confusing. I was told different things by different reps and this led to a daily error we had to go back and fix weeks after we discovered it. Is cash total with your initial drawer amount or not and why doesn't it automatically subtract cash Pay Outs or does it in fact do that? Well we figured it out finally it does not include your starting cash but does include not exclude your Pay Outs. Seems dumb for such a smart system. But worse seems dumb customer service gave different information on different days.

Recommendations to other buyers: Shopkeep is sleek and accessible. The things it does well it does really well. I also feel after looking at older reviews that Shopkeep does want to improve the things their clients complain about. So if you are patient and have back up plans when the system doesn't see the card reader, printers or other registers I say go for it. I am invested now so I am optimistic these issues won't last forever....

Streamlined as can be...

Jun 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use. Intuitive. Low learning curve.

Cons: It seems like there are a LOT of updates, and in this world of mobile-phone-update-nightmares.... it worries me that any one of these updates could be shaky in any way? I'm sure Shopkeep is 110% on top of what is best for their software, but then again...... so were the engineers that sent out the last update that crashed my phone.

Overall: Minimal. Shopkeep works so well that we never have a need for the service department. To be honest.... I'm actually not sure if Shopkeep even has a service department! lol.

Shopkeep is a tool that every shop owner needs! It's seamless and well rounded features are A+++

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the back office abilities to crunch your numbers allowing me to make better business decisions. I have saved a lot of time with this POS and it's seamless back office in regards to gathering pertinent information like monthly sales tax, employee hours and return customer activities.

Cons: There are still functions about Shopkeep that as a buy sell trade business I have to do work arounds in order to make it work for my business model. For instance, % based cost 'when' a consignment item sells. I also would like to rename the tender buttons as it is used for my business. For instance, we use the Other tender when a customer utilizes the Trade in my store. Though these are negatives I am also confident it is possible shopkeep will consider updating this function. That's what I love about Shopkeep. It is not a static, once you buy it that's what you have, POS. It's an ever evolving software that will keep you up to date.

Overall: I have recommended this software many times, and I believe two of those recommendations have elected to use Shopkeep. My personal benefits are ease of training new staff to use it, time savings on back office reports, and the edge it gives my business to utilize the data gathered from the use of this POS.

One major drawback

Jun 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Back Office is great, POS is fast, Support is good, labels peel easily.

Cons: I have been asking since my first day to make the Supplier's ID # Field, SEARCHABLE! the way it is, I have to remember off the top of my head, exactly what I named each of over 5000 items in my inventory. Should I miss putting a price label on one, when I try to reprint it, if I can't remember the exact wording, let alone spacing & lettering it's impossible to find it in my system. I can't use my vendor's bar codes because 50

% of my inventory doesn't have manufacturer's bar coding. To save time, I enter it under misc, thus double entering it into my system's inventory. Then I have to remember to go back & subtract it when I finally have the time to search for the actual item again. I can't recommend it to others in my world because it's such a huge factor for me.

Overall: Great! Just sorry I can't find a solution for the unsearchable field.

Shopkeep for me

Jun 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplified ease of use, great backoffice and the ease of training new employees on how to use the system.

Cons: Would prefer a super simple integrated customer loyalty program similar to Square that remembers the customers information when they use their same credit/debit card

Overall: I have had several issues with the card readers. Shopkeep sent me 3 different card readers before we finally received a good one. Since then we have had zerto issues and everything has been working great!

Great for Small Business!

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That as perfect as it already is, the updates make the System even better!

Cons: I hope that ShopKeep can look into not just Apple Devices, but also Samsung. :)

Overall: As a Small Business Owner, I thought maybe just doing it on my own would be best. After a few weeks of opening, receipts were lost and inventory was messy. I was looking for the best for my store so I figure to look for an inexpensive POS System that can cater to what I need to be more professional and organized. I came across how many POS Companies trying to sell me what I would call "just sell it because I need the commission" products. I didn't like the fact that all they were doing is selling me something because they needed to meet a quota. I was reading my receipt and at the bottom of my total had ShopKeeps logo so I decided to look more into it and with the great help of their Customer Service I found a POS System that does all that is needed. It was so easy to use. I can manage my daily sales at the end of the day. When my monthly GRT is due it's so easy for me to pull up what I need to complete my form properly. The monthly rate is great. For all the services that they give and you are not entitled to stay on a contract is wonderful. Shopkeep has made a big impact on my business and I am very happy with it. Maybe even grateful!

Recommendations to other buyers: Shopkeep is a great POS System for Small Business! If there is any other advice it would just be to keep getting ahead of the game!

Great for bakery owners, especially on the road

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can watch sales from the road. Did we open on time? Did we sell out of an item? What time? Did a particular sale go through? It makes it possible for me to stay connected to my bakery when I need to work from home, or on the road.

Cons: I wish I could track ONE item over time.

Overall: I am grateful for the software and ap. It makes it easier for me to juggle work and family.

Game changer

Jun 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is so easy to use. I tell all my new staff, if you can use an iPhone you can use this. The inventory system is great. You can always see what you have with a few clicks.

Cons: I wish I could customize the different registers with the products that I carry at that particular location. Some of my outlets don't have all the same products

Overall: This system has made us more profitable by giving us all the information we need at our fingertips

ShopKeep Review

Jun 20, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use. Back office is pretty useful.

Cons: I wish they would allow an admin. Control button that can lock out things like employees being able to change their time on the time clock. It would make it more secure.

Overall: I'm not sure if it's a Shopkeep issue, a credit card processing issue or an internet issue, but we have times when we're busy that the reader disconnects and it's really inconvenient. Seems like a glitch that should be able to be fixed.

A monger's dream POS

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for someone who generally is technically challenged. Reliable.

Cons: Our card reader needs frequent restarting and synching.

Overall: We initially had another POS and I had to switch because some features were missing. I asked around our cheese community and ShopKeep came up as an ideal for our particular industry. It works like a dream for us. Well, I might like a new card reader but I know the folks at ShopKeep are working on better equipment for that I'm told. It isn't a problem that gets in the way and I would recommend ShopKeep to any other retailer/restaurant that is similar to ours. It really is a super user-friendly, support accessible POS system. A biz in our space uses Square and while it's nice enough, it really doesn't hold up to how nice ShopKeep is for us. They keep improving. When we opened a little over a year ago there was a report that wasn't available that I thought would inform our projections/planning. Since requesting it (as I'm guessing others have) it is now a particular report feature we can access. Thanks, ShopKeep -- for all the glitches that can happen in day to day biz, my POS is one I don't really have to worry about.

Recommendations to other buyers: For our business, it provides a way to make sales but also provides much helpful information about history, records, employee timesheets, inventory etc... lots here if you want to engage it. And, if you want to keep it simple, you can do that too.

Happy customer

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. The cost is good. Great customer service. Rarely have issues with down-time.

Cons: Need to offer more than one integrated reward program. Offer smaller add on packages for retail shops that do not sell online. Add buttons to screen for discounting. Some issues with inventory.

Overall: I have been a ShopKeep Customer for four years and am overall happy.

Capterra loader

Why Try the Best?

Jun 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The set up and use for this software has been awesome! We are constantly adding and ending products. Integrating that into the system and tracking in the customer module is a breeze. These guys are updating and automating the system all the time. In my field, we have a high change over of employees, ease of use is a must.

Cons: While the system is a good product, as any business owner, we are always paying attention to cost of the system. For a business that needs multiple registers and multiple set ups, this is a great system to use and to operate many different registers on the same system and program. Data gathering in this system would be phenomenal when tracking, organizing and interpreting,

Overall: This is a great product and program for a growing business. We are interested in growing and this system will allow us to take the current system and add on to what we have, Easy Peasy. We have to be ready for growth, this is the way to do it!

Easy for everyone

Jun 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customers like the speed.

Employees like the ease and fast training.

Owners like the instant access where ever we are and the flexible features.

Cons: The UPC "gun" is a wee bit slow and at times temperamental (not trap the UPC on the first hit, not connect to bluetooth).

Overall: The analytics are amazing. Being able to pick your top customers, leading selling items, most used vendors, margins, etc. is the most valuable tool ShopKeep provides. Being able to go into meetings with our banking team, armed with data, has made us a stand-out with our financial partners.

ShopKeep in an Art Studio

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When housing the wares of over 45 artists in the studio, keeping a good inventory and being able to see what's sold over a period of time is crucial. ShopKeep allows you to do that with just a few clicks.

Cons: ShopKeep is a US based program, so we cannot break down our sales tax on the register in 2 categories (GST & PST), takes extra steps to sort. When we run reports at the end of the month to do artist pay outs, it takes a good amount of sorting, I wish that was more streamlined. (I have to export all transactions with that artist, then if that transaction also had another sale delete it from it, export it to excel or numbers and delete columns)

Overall: ShopKeep has enabled me to run a much easier business, from inventory control (my main reason for getting this program), to a cash register completely laid out to our needs. My month end prior to ShopKeep would take 2 very long intensive days without any interruptions, it now takes a few hours interruptions included!

Perfect for hair salon

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It keeps track of tips fir my stylist. It is the cheapest credit card merchant I've found. It keeps track of all my taxes , sales, non taxable items. I can also use quickbooks through the software.

Cons: Need it to be easier to remove old staff pricing a and their department.

Overall: Great customer service. And it seems shopkeeper is always trying to improve.

Excellent program

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used this program for many years. It is constantly improving in response to customers needs. Great detail on the iPhone, easy to use at the store front, very easy to change any settings in the back office and get anytype of report. Also love the employee time clock & reports, great to have this feature in the same program.

Cons: I would like a commitment pricing. After so many years of paying month to month, it was offered for a brief time when the price went up but I missed the window to commit.

Overall: We use the reports on a daily basis to predict sales and staffing needs. On our very busy days I know when the peak sales are and can schedule staff accordingly. Also we see exactly which product sold over any day or special day (Valentines, Mother's Day etc), we prepare our product accordingly. At the sales end it is easy to use & very fast to learn. We also use it with the Appcard loyalty program which our customers love!!

Very Easy POS System

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The setup & adding of additional products is very easy to use. Anywhere from the pricing adjustments to keeping track of employees of hours, this product is the way to go for my hostel/hotel business.

Cons: The only con I would say is that since I don't always keep the iPad next to the clover printer, when I walk away with the iPad in hand to charge the customer or show them something, the clover disconnects. Then to reconnect the iPad to the clover with a customer waiting in line is not always the quickest. I've learned to deal with that so we will still manage.

Overall: We purchased a new business more than a year ago & ShopKeep has made the transition process very smooth. Everything was very easy to setup & we were able to start charging customers that very same day. Excellent service.

Easy, Affordable and Great Customer Support

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, affordable, the customer support is very helpful. I love that it is an app and I can work from home, entering inventory, printing price tags, setting up registers and buttons, checking sales at any time of the day, couldn't be happier!

Cons: Shopkeep is constantly updating and improving their app, however we are still waiting for a place to put in a date when we enter our inventory (so we can look up how old it is), also, you cannot do a return/exchange in one transaction, you have to return the item, and then on a separate transaction you have to put in the exchanged item, so, two transactions. Not helpful when you have a "store credit only" for returns/exchanges. We have had to keep our other credit card processor because of the lack of one transaction for returns/exchanges. Also, the gift cards are a bit confusing too.

Definitely Recommend

Jun 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use along with the value cannot be understated. We have never had a moment of downtime with Shopkeep in over 2 years. The system is incredibly intuitive and the customer service is top notch.

Cons: We are a museum and we have created a workaround to print tickets in the system. The tickets look similar to fast food kitchen tickets. I wish we could customize these. I am also disappointed that we cannot run reports that show the discount name that was applied to the item and/or transaction. You can run discount reports, but it's not as transactionally detailed as we could use.

Overall: We have a very easy time training employees on the system. We have a very easy time uploading inventory. There is not much that we haven't found to be easy and intuitive and that is our favorite part.

Easy to Run POS System

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to setup and maintain from the Backoffice side of the software. Front End/Register side is extremely easy to use and employees with even limited computer abilities are able to smoothly run the register.

Cons: The lack of Open Accounts, where the credit card is captured and able to be charged at regular intervals, for Regular Customers is a challenge, but we have a work around for that missed opportunity.

Also, the search functionality could be improved...for those items that are not bar-coded or have a "button" on the register, the search is very temperamental. If you enter something in the search bar and it isn't an exact match, the system isn't intuitive enough to find the item.... can be a challenge.

Overall: Setup was easy, the register component is great, and the back office reporting and tie-ins to Quick Books make for a trouble-free POS system

Best POS software

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is extremely easy to use and provides detailed reports which is essential in running any business. Having the staff clock in and out using the same software is extremely beneficial as well. No more separate software programs!

Cons: I honestly cannot think of any cons. We've used Shopkeep for over a year and if there were any issues, they would've been long ago in the beginning and they weren't really issues, just needing to learn the program.

Overall: The customer service is phenomenal. Always polite and quick to respond and help. With Shopkeep we are able to track inventory more efficiently, there are less inaccurate inventory counts, easier to see what needs to be ordered, how often we sell a specific product, etc. It take next to no time to generate reports. The reports have more information in them with much less effort, no searching around for hours trying to get the information we're looking for. The only reason the rest of the franchisees (we're a national franchise) have not jumped on board is because corp cannot monitor the individual sales for each store with Shopkeep. Please DO NOT change that!

Getting better but still needs work

Jul 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Be careful with BYOD equipment (they prefer you buy from them). I recently added a wireless receipt printer and had problems with the system printing multiple receipts. When I contacted support they stated my solution is not supported but they would try to help me. The problem got fixed by deleting all three printers and re-adding them but I was concerned about the not support comment. Seems like they are way behind on current technology.

Pros: Quick to learn and easy to operate. A recent update made navigating tabs easier if you have more than one screens worth of tabs.

Cons: Serverless sync needs work. If you have a second register you do not open shifts on very often, you will have to clear out old tickets on it before you can use it without confusion. Would love to be able to view, adjust, and receive inventory from a single screen. If you have lots of adjustments to do, you have to run a report and print it then go to adjust or receive separately. Just raised monthly subscription prices 30%+ unless you committed paying to at least two years in advance. Who knows where you might be in two years?

ShopKeep has changed the way we do business.

Jun 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the ease of use on the front-end and the level of detail on the back-end! Allowing us to use the back office to adjust employee clock ins, add or edit inventory, organize item buttons etc...is super easy and well thought out. ShopKeep also has the ability to capture more than one tax code at a time which is essential for doing business in my state.

Cons: I would love an option to be able to bill large clients. We have a certain clientele that doesn't pay at the point of sale and we use a separate system to track what they owe us at the end of the month. Also, we provide deliveries, and If there were a way to use shopkeep for delivery orders, that would be great.

Overall: Since switching from a manual register to ShopKeep, we are able to maintain pricing and accuracy with our staff. It is also great to manage items with modifiers!

ShopKeep Review

Jun 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use for me and my team has been great. It is also easy to add and adjust products, pricing and descriptions.

Cons: We have had some trouble with our charging cords. We have gone through three in a year's time. I have also had to replace the card reader twice because of the charging port.

Overall: Overall we have been pleased with the product and customer service when we needed it. It would be nice to upgrade without spending so much money per month.

ShopKeep has been awesome for my small business!

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the tracking, ease of use and great customer service. I now have reports that are easy to access to better understand key drivers in my business plus manage my inventory. I also love the staff timeclock report; makes running payroll so much easier and accurate.

Cons: A few more detailed reports would be great. I wish there were a report for manual keying in of inventory when receiving orders so I could easily double check that it was entered properly. I also wish there was a vendor report I could run for when I want to do spot checks and cycle counts on a specific vendor line.

Overall: ShopKeep has been a GREAT addition to my business. I have been able to better manage my sales and inventory which has led to increase sales growth and better profit margins. It is so easy to use to ring out my customers and that has improved customer service. Their customer service is excellent, friendly, speedy and efficient. I really valued the onboarding process too. They were super helpful and supportive, providing an easy transition.

Simple and Reliable

Jun 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and really good reports. One of the best software tools for retail operations. Customer support is always available to answer any questions, even if it's not the answer you want. I will say that they are always working on ways to improve their product.

Cons: There are a couple of functions that I wished they had. Editing variants is an issue when adding new products to an existing product line. This would be my biggest complaint. There are some other software products that are easier to modify without having to delete a previous listing in order to modify or correct that listing.

Overall: Overall, I believe this is a good product that just needs to be improved a little to make more functional for the price, which is not cheap.

Long Time User - No Plan to Change

Jun 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has the analytics I find useful.

Tab organization point of sale.

Product support.

Inventory control

Cons: Credit card reader connectivity.

Lack of credit card storage for customers running a tab.

Overall: Very happy with with system. Had a little hardware frustrations, but able to overcome so far.

Simplicity at its best

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the app on my phone to check real time sales, time clock function, customer service number is very quick to assess any issues.

Cons: I wish the time clock would separate each day and total hours including overtime. We are in California so over 8 hours is overtime. I have to manually calculate two rows per person per day to get my totals.

Overall: Love it! Easy to use, if I need any reports it's at the push of a button, easy to track anything.

Love this POS

Jun 27, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use and to teach to new employees. I love the inventory management features.

Cons: I wish I could use the barcodes that exist on the product and did not have to enter every product into inventory

Overall: Excellent. The customer service is great too!