--- title: "CareCloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareCloud Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/113010/CareCloud/" page_type: "product" language: "en" --- # CareCloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CareCloud ## What is CareCloud? CareCloud is a cloud-based healthcare software platform that offers integrated solutions to streamline operations, improve patient outcomes, and grow practices. The platform includes electronic health records (EHR) for efficient patient data management and clinical workflows. The practice management module handles scheduling, billing, and reporting, while revenue cycle management (RCM) tools optimize reimbursements. CareCloud's telehealth solution enables remote patient connections, enhancing care access. ## What is CareCloud used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 62% Neutral 13% Negative 26% Pros & cons Intuitive and user-friendly navigation Unresponsive customer assistance Frequent technical disruptions Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CareCloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.carecloud.com/&name=CareCloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CareCloud 3.6 (112) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (112) Ease Of Use 4.5 (708) Value For Money 3.3 (66) Value For Money 4.2 (578) Customer Service 3.4 (107) Customer Service 4.3 (644) ## CareCloud alternatives [4.4 (368)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (658)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (529)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.9 (1,376)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/113010/CareCloud/alternatives/) ## FAQs about CareCloud Overview ### What problems does CareCloud solve? CareCloud solves slow staff onboarding, click-heavy charting, and fragmented front-office and billing workflows by giving practices an intuitive, all-in-one system for scheduling, insurance verification, chart access, claims correction, and denial follow-up. Medical practices, physicians, billers, and front-desk teams benefit most from faster patient handling and less time hunting through records. Answer based on 61 reviews Overview ### Which roles and teams benefit most from CareCloud? CareCloud is most used by medical practice managers, office administrators, physicians, and billing teams that need to streamline scheduling, charting, claims, and revenue cycle workflows. Owners and executives use it to monitor operations, financial performance, and practice efficiency, while clinical staff rely on it for documentation and patient management. Answer based on 83 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is CareCloud built for? CareCloud serves small medical organizations first, with 90% of reviewers from small businesses and 62% in medical practice. It is built for medical practices, health systems, academic institutions, medical billing companies, and healthcare providers, with additional use in hospital and health care at 13% and mental health care at 9%. Answer based on 112 reviews Features and Usability ### What are the key features of CareCloud? CareCloud includes core practice management features such as appointment scheduling, patient charting, billing, and claims management. Reviewers also highlight differentiators like customizable chart templates, real-time reporting dashboards, insurance eligibility verification, and integrated collections workflows, which support front-desk tasks, clinical documentation, and revenue cycle work in one system. Answer based on 61 reviews Integrations ### Which third-party tools and platforms does CareCloud integrate with? CareCloud integrates with 9 third-party EHR and healthcare communication platforms: CodoniX EHR, EHRYourWay, ICANotes, MD Logic, Optivate, Praxis EMR, Sevocity, TeleVox, and Vital Interaction. These catalog integrations cover clinical records, practice management, and patient communication workflows. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does CareCloud offer? CareCloud provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for learning features and reviewing steps as needed. Answer based on 8 reviews Getting Started and Support ### What customer support options does CareCloud offer, and how do users rate the experience? CareCloud offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as friendly, knowledgeable, and quick to respond, especially during onboarding. Others report declining responsiveness over time, long hold times, unresolved cases, and difficulty getting consistent follow-up when technical or billing issues persist. Answer based on 51 reviews Features ### What features does CareCloud offer, and are they easy to use? CareCloud offers an easy-to-learn practice management and EHR feature set with scheduling, billing, reporting, dashboards, and mobile-style navigation. Many medical practices like the color coding, claims tools, and analytics, while some providers find charting templates, customization, integrations, tablet support, and system speed less flexible than expected. Answer based on 36 reviews ## Pros and Cons Intuitive and user-friendly navigation 84% positive reviews out of 45 Most reviewers describe ease of use as a major benefit, highlighting intuitive navigation and straightforward workflows. Unresponsive customer assistance 47% negative reviews out of 47 Most reviewers indicate customer support is unhelpful, slow to respond, and often fails to resolve concerns. Frances C. Dr., 2 - 10 employees. "Approximately 10 attempts at customer service contact have been attempted in the last week and they have NOT responded at all." Frequent technical disruptions 77% negative reviews out of 31 Most reviewers report bugs and issues, including frequent crashes, slow performance, and unresolved technical problems. ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra reviewers highlight these as the features buyers care about most when choosing appointment scheduling software: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) CareCloud includes **Appointment Management** and **Calendar Management**, giving teams the tools to organize bookings, manage provider availability, and keep daily schedules accurate. However, it does not offer **Online Booking**. Instead, it provides other features that reviewers also consider important, including **Mobile Access** (**51%**) and **Confirmations/Reminders** (**50%**), which help staff stay connected on the go and reduce missed appointments, helping businesses keep scheduling efficient and improve the patient experience. Appointment Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Calendar Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Confirmations/Reminders 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 2.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Claims Scrubbing 3.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate CareCloud 71 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Admissions Management: Handle the registration and admission process for existing and new students - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EMR/EHR: Create and securely store digital patient records - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Anesthesiologists: Software specialized for anesthesiologists - For Cardiologists: Intended to be used by cardiologists - For Family Medicine: For family practices - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Pain Management: Designed for pain management practices & departments - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Urgent Care: Designed for urgent care/emergency facilities. - For Urologists: Intended to be used by urologists. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice History: Store and view prior invoices for each account/client - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Waiting Time Tracking: Estimated waiting time in the queue --- Get Advice We can help you find the software with the features you need. Features 3.5 (97) 3.5 Based on 97 reviews ## Pricing Value for money 3.3 (66) Basic Contact us for custom pricing! It includes: - EHR - Patient Mangement Value for money 3.3 (66) 3.3 Based on 66 reviews ## Integrations [ EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[ Praxis EMR](https://www.capterra.com/p/29328/Praxis-EMR/)[ Sevocity](https://www.capterra.com/p/81297/Sevocity-EHR/)[ ICANotes](https://www.capterra.com/p/17102/ICANotes/)[ Vital Interaction](https://www.capterra.com/p/235541/Vital-Interaction/)[ CodoniX EHR](https://www.capterra.com/p/126287/CodoniXnotes/)[ Optivate](https://www.capterra.com/p/126266/EyeMD-EMR/)[ MD Logic](https://www.capterra.com/p/15892/MD-Logic-World-Wide-EHR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (107) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (107) 3.4 Based on 107 reviews ## User reviews Overall rating 3.6 Based on 112 reviews Filter by rating 5(42) 4(26) 3(14) 2(8) 1(22) Mentioned topic Sorted by most recent AN Andreas N. Einrichtungsleitung Health, Wellness and Fitness ### "Sehr gutes Pflegedokumentationsprogramm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 Gute Dokumentation die einfach zu Handhaben ist. Neue Mitarbeiter sind von der tollen Bedienung begeistert. Bei Fragen oder Problemen gibt es eine tolle Hotline. Pros Einfach zu bedienen, ist sehr logisch aufgebaut. Es nicht nur Bunt, sondern klar strukturiert. So das es eigentlich selbst erklärend ist. Cons Dazu kann ich nichts sagen, da es für mich eigentlich keine Kritik Punkte gibt. Wenn was nicht stimmt ist der Support für Kritik dankbar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alessandra R. Medical Front Desk Training Coordinator Medical Practice ### "Scheduling Coordinator " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 The experience with CareCloud has been pleasant overall. I love how practical is. Pros How user friendly it is. I also like the customer service. I like that you can organize the providers in a specific order as some systems only give the option of the providers being in alphabetical order. Cons I dislike that the system seems to kick you off if you have more than one page open. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Luis B. patient coordinator Medical Practice ### "The CareCloud Carer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2025 i describe my overall experience with CareCloud as a positive and fruitful one. Pros CareCloud was a joy to use and very easy to navigate. It does a great job showing you where to go. Cons There aren't many cons to CareCloud but if i had one, its that it crashed on me ONCE but never again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Michelle B. Owner Alternative Medicine ### "Physician/ owner" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 13, 2025 Really poor customer service. They are based in India and can not speak English. They will never solve a problem passed on to someone else and goes into a black hole. Very very high turn over of their staff, so no one knows anything there. All new employees constantly!! Pros The easy of use and the color coding. Not much else that I like. Cons The claims are slowly handled. No one speaks English and can not understand customer service. They do not solve problems but put it back on you. Exhort money…. When you ask for billing details you can not get them. You will lose so much money with this company. We are leaving due to loss of revenue! So sorry i stayed with this company for so many years. Many glitches with the program and frequently freezes up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Sanjay G. Administrator Medical Practice ### "CareCloud EHR Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 10, 2025 Overall, we found it to be a very useful EHR for our needs. Providers and administrative team members enjoyed the user-friendliness and different functionalities. Pros User friendly interface, intuitive to follow, has different functionalities desired of an EHR/EMR, cost-effective, customer service is great, RCM service is excellent, practice analytics tools are very helpful, cloud based, suitable for small as well as mid-size practices. Met our Rheumatology discipline-specific needs very well. Cons Nothing noteworthy comes to mind to include Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nikki P. Physical Therapist Health, Wellness and Fitness ### "Carecloud review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 2, 2025 Good. I would use it again. I wish it was more interactive (notified when plan of cares are due , etc.) Pros Visually easy to navigate and the app was easier to use than other systems. Cons Notes were tedious with less options to create templates than other systems Switched from [OptimisPT](https://www.capterra.com/p/135714/OptimisPT/) Company switched our EMR system to find something more user friendly for clinicians. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lindsey S. Optician Health, Wellness and Fitness ### "I love this!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2024 As opposed to other platforms this one has been the easiest to learn and train with, there is easy options for receiving help also. Pros It is easy to navigate and give clear instructions for teaching new staff how to use. Cons Sometimes it runs slow and you can't just refresh the page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA LeAnne A. Patient service representative Accounting ### "Nice product for scheduling" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 March 28, 2024 Pros I like the scheduling features and patient records options Cons The functions of it were complex and difficult Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FC Frances C. Dr. Medical Practice ### "Terrible service" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 29, 2024 Beware your EHR choices - your practice may depend on it. My experience was not good with TalkEHR/CareCloud. Due to not having access to vital medical information due to their negligence and errors, I am researching which agencies to contact and file formal complaints. Good luck to those researching EHRs. Pros For a number of years, they offered the EMR for free. Cons The support. When CC started charging for EMR, I had to transfer to another EMR/EHR due to downsizing of my practice and going into semi-retirement. They were of very little help in gathering my data for that transition. Their data was flawed in some way and could not be uploaded and put in appropriate areas of the new EHR. When asked to correct their flaws but, in the meantime, allow the doctor to have read-only access to the data, they went silent. They would not allow the access, denying the doctor to see the notes necessary for patient care. This went on for a month and continues to this day. Approximately 10 attempts at customer service contact have been attempted in the last week and they have NOT responded at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Paul M. CEO Hospital & Health Care ### "Would not recommend" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 26, 2023 Pros The look and feel is the best thing about it. Cons Features are broken and they refuse to fix until you threaten to leave. Then they will try and hold you to an auto renewal clause imbedded in a MSA. Be very careful before you sign anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/113010/CareCloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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