Who Uses This Software?

Medical practices of all sizes looking to improve productivity, profitability, and patient care. Our client base includes thousands of providers representing 48 states and more than 50 specialties.


Average Ratings

271 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • CareCloud
  • www.carecloud.com/
  • Founded 2009
  • United States

About CareCloud

CareCloud Central is a cloud based practice management (PM) system comprised of a full suite of integrated administrative and billing apps that help practices boost efficiency and bring in more revenue. Its seamless integration with Charts, our EHR, and Community, our patient portal, enables practices to achieve an even higher level of efficiency.


CareCloud Features

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Claims Management
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Invoice History
  • Patient Eligibility Checks
  • Payment Processing
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking

CareCloud Reviews Recently Reviewed!


Feb 26, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a three physician rheumatology practice in Miami Beach, Florida and have been electronic since 2004. Our experiences until CareCloud were frustrating, to say the least. Our previous EHR/PM system was horrible, despite being one of the biggest names around. It was (and remains) a legacy system, saddled with screens that were full of checkboxes and devoid of any intuitive menus. Simple tasks would take multiple clicks, and that's if you spent hours doing the training to learn what those clicks were. Our accounts receivable was ballooning, the result of a practice management system that would reassure us that claims had gone through, only later to learn when drilling down that they were still being held by the system or somewhere lost by the clearinghouse, which was another nightmare. In short, we were through with this system. It took a lot to decide to move on to another system (there is quite a bit of inertia to overcome, to say the least), but I can honestly say, looking back, that switching to CareCloud was one of our best decisions last year. In terms of the practice management side, I am no longer in fear that my billing staff will quit on me. The interface is intuitive, adjustments are easy to make, reports are easy to generate, and most importantly, our AR is now back to our target. Our clean claims rate to Medicare is over 97-98%, in part, thanks to CareCloud. Electronic remittance advice is autoposting for nearly all payers (in our old system, we were manually posting most of the time because we could not trust the software to autopost correctly!). As far as the EHR is concerned, I went into this understanding that CareCloud had just launched their EHR just a few months before I switched. The weakest link is probably its note composer. It should be a bit more structured. However, for me this works out perfectly, since the HPI and Impression and Plan are dictated by me using Dragon voice-recognition software. I've been told by the higher-ups at CareCloud that there is an entirely new revamp of the note composer that will fix all the weaknesses of the current one which should arrive any day now. I can say that the e-prescriber is far better than 2 previous ones I've used before. Looking up a pharmacy is intuitive and quick, and I haven't been called by a patient or pharmacy once to tell me the e-Rx never arrived. The scheduler is intuitive, easy to use. Many of my follow up notes are similar (we deal with chronic problems), so that it was important for me to be able to copy the old note into the new one, then make adjustments. We're able to do this with the simple click of a button. The whole interface is intuitive. I was pretty much set to go with about 3-4 hours of training, very different from the other systems that I used. I sort of liken this to the difference between working an iPad vs. an old PC running DOS. The last thing I want to mention is support. I have been very skeptical about promises previously made. Half the support questions in my old system could not be figured out by the vendor, so my ticket got turfed to someone on the other side of the world. Needless to say, this was a nightmare, as those support staff had nary an understanding of Medicare, BCBS, Cigna, etc. It was incredibly frustrating. With CareCloud, whenever I run into a glitch I take a screenshot of the window I'm working on and email it to support, with resolution usually within the same day. They are also responsive to phone calls, and I don't get turfed to someone on the other side of the world that doesn't understand our medical and reimbursement environment. My billing staff and I have been very happy with CareCloud's support. Lastly, I kind of figured out one of the reasons why CareCloud has to be able to deliver and why I'm convinced that they will. They are pay-as-you-go, so the onus is on them to deliver, otherwise, not I nor anyone else have any obligation to stick with the system. I made the mistake of signing a lease for my old system, for which I am still paying the remainder of the lease. I would strongly recommend to anyone else looking for an EHR/PM to avoid signing any lease or purchase contract. I would like to make a specific mention of two stellar members of the CareCloud team, Elizabeth Kormesser and Michael Pepe. Elizabeth got us up to speed with both the EHR and PM and did a tremendous job of helping us fix the world of hurt that we were in early last year (2012). And Michael Pepe did a phenomenal job of making sure that we were ready to report for Medicare's first phase of meaning use. Looking back, man am I happy, satisfied, and once again, sleeping well at night!

Have used CareCloud since Day One of my private Dermatology practice

Jun 25, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

3.5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Cloud-based, easy to use. Can log on easily in seconds from home computer or laptop. Reliable, easy for staff to learn how to use. Great for tracking product sales, analyzing revenue, charges, etc... Text reminders for patient visits very convenient. Seamless integration with my eHR (Modernizing Medicine) - that's perhaps the most important aspect for us.

Cons: Small detail but not insignificant for us- with the text reminders for appointments, if a patient wants to cancel their appointment, they're unable to do so the way CareCloud is set up now. This leads to no-shows for us because CareCloud can't reflect the patients' desire to NOT confirm their visit and cancel the appointment. We have noticed errors when CareCloud records remittances. Only brought to our attention in certain cases when patients have asked about their bill, and when we reviewed their insurance payments/remittances, we noticed blatant errors during entry from CareCloud staff. Would be near-impossible for us to investigate how often this happens. Wish CareCloud had better payment options for patients (to directly logon and make payment that would record accurately in their charts).

Recommendations to other buyers: Obviously, try a bunch of programs, test-run them. I needed a practice management system that bridged easily with my EMR (decided on my EMR first and sought PM systems secondly). I love how easy the billing is (ICD-10 and CPTs flow instantly from my EMR to CareCloud). Has made our billing/collections much easier (we are a small office, started from scratch 3 years ago, never had an in-house billing staff, started with CareCloud concierge billing/collections from the very beginning and have NEVER looked back). Have recommended CC to several other friends/colleagues starting Dermatology offices (because they also chose the same EMR). ICD-10 transition was NO inconvenience to our office at all- in fact, you wouldn't have even known things had changed because my EMR and CareCloud were so prepared. We didn't dread Oct 1, 2015 at all when we had to implement ICD-10- super easy for us, and no effect on insurance collections/payments.

Carecloud takes the cake for all of the software systems I use daily!

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, I work in numerous systems every day and looking at the services compared to the price I think Carecloud is most definitely worth every penny. If you look at the seamless process of checking patients in and checking their eligibility, the system is extremely helpful compared to others. I always say, " You get what you pay for!" and Carecloud shows that on every level.

Pros: I like the all in one user friendliness! ERAs individually split up for billing secondary claims which makes them a breeze! Also, printing proof of timely filing from the patient screen helps out tremendously. The Collections app is probably my next favorite. I don't feel like I am stuck running reports all day. Instead, I can go in to my denial bucket and work the claims directly from there without having to run a report and then go to the patients one by one and then work the claims. I also love that it stores copies of all of the statements that I generate for each patient so when a patient calls regarding a balance and has a question, I can tell exactly what they are looking at!

Cons: The one thing I do not like about Carecloud is the inability to send claims on demand. If you miss pick-up at 8p.m. the claims have to wait until the next night. I wish we could get a change for this. Also, I wish when working with claims in the outbox that we could select as many as we want and then be able to change the delivery method all at one time, like printing without the claim form. It would save our office time as we have quite a few that have to go paper.

Jan 29, 2013
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

Comments: I am a practice administrator for a 4-providers urology practice. My providers are very busy surgeons and clinicians, so having a good practice management system is essential to our financial outlook. In May 2011, I was given notice from our then practice management company of seven years, that due to the 5010 changeover, they would no longer be in business and I would need to obtain services from another software company by the end of year. I was given the task of choosing and implementing a new system, with a deadline in less than six months. I began the daunting task of searching, and within 6 weeks, I had investigated 13 systems of every type imaginable. I was given advice from several administrators to go with the "conventional" and not venture into a young, web-based company that wasn't as well known at the time. But being stubborn and opinionated, I was intrigued by what CareCloud offered and began to investigate their product. When my search was completed, I was able to present my top three choices to my physicians for their final decision. I had already decided on CareCloud, but wanted my physicians to decide on their own without my direction or influence. We were presented all three systems in one evening with CareCloud being the last program to give us an overview of their product. After the presentation of Care Cloud, and without reservation, the doctors and I agreed the CareCloud product was far and away the best choice for our practice. Budget and financial concerns are a major concern to all practices these days, so I was pleasantly surprised when discussing the reasonable cost of the system. I was given figures for my bottom line that no other company could compete with, which also included all the features we would need to run our business. Bay Urology Services has greatly benefited from the professional and knowledgeable staff at CareCloud, which had us up and running by October 1, 2011 -- quicker than I imagined we could implement. I was told by other administrators facing similar issues that this time frame "was virtually unheard of" for a practice of our size. CareCloud really shines in how easy the system is to use, training of staff, and product functionality compared to previous systems we have used. On a final note, I will say that CareCloud and our partnership with them has been one of the best decisions we have made in the ten years we have been in operation.

Carecloud is extemely user friendly and is regularly being updated to make it even more so

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, an excellent program; I have no regrets about committing to this system several years ago.

Pros: App-like appearance and ease of use, quite intuitive to learn to use various functions; development team has been extremely active in regularly updating the various functions to improve its usefulness to physicians and staff. Unlike some programs that were clearly developed by software professionals who have no knowledge of the actual needs of healthcare providers, CareCloud is very responsive to MD input to make it progressively more user friendly and useful in the clinical setting. The I-phone app is extremely helpful when away from the office.

Cons: Only con would be that it is a cloud-based system, meaning that the main frustrations develop when we have issues with internet access (obviously no fault of the software, but rather our local issues). The advantage of a cloud-based system is the constant updates, but access is occasionally a problem in my office.

CareCloud PM-Excellent Product

Sep 08, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The up to date interface and "app" feel make this system very easy to learn. It is fully integrated and the "workflow" for the system is hands down the best I have reviewed and worked on in my 16 year career. The remittance posting and statement modules are cutting edge and thoughtfully designed for the end use. I also love that their is very little wait time to talk to support associates. For the most part, most of my items have been resolved easily over the phone same call.

Cons: The monthly cost per provider has increased since I first started using it. It can give a bit of sitcker shock to start up practices, but in the end, it's ease of use and reliability make it worth the investment.

Recommendations to other buyers: Most demonstrations do not in anyway deliver a good "feel" for the day to day use a PM software. Your end user is the most important person in this equation. If your employees cannot be productive with the system, it will not be a sound investment. Push further with yous software account. Ask for a "dummy" account on a non-live site so that you can really test drive the software. You wouldn't in most cases buy a car you hadn't driven, therefore I don't recommend you buy a software you haven't actually used.

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

Nov 18, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons: cons: Slow, breaks down.

Slow and shuts down.

Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB.

When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Overall: I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart.

I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them.

1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important.

2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!!

3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Recommendations to other buyers: advice to others: I hope to warn others through the nightmare I went through. Please contact me for more information I would be happy to discuss my issues with them personally. Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.

CareCloud Easy to Use and to Train on

Jun 21, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Pros definitely over weight the cons. Only superusers or power users will notice a little drag, but it is not enough to effect business production.

Pros: Appointments scheduling and rescheduling is easy with the total appts on the screen, no reports to run. Ability to create customized schedules per doctor or per location your choice with block time that does not count as an appointment.

Cons: Flash based, so sometime load time may take a tad bit longer. this doesn't happen alot and it basically resolves its self as internet traffic varies. its like posting on facebook, most of the time it happens instantly, sometimes it drags a little bit.

a customer service rep

Nov 30, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I want to recognize a guy as an exceptional Rep who was patient & kind and willing to help me understand how to post some very difficult ERA's.

Pros: I like the customer service reps who talk me through issues w/posting ERA's I like the ease of checking patieints in/out.

Cons: Reports are difficult to generate and not as "robust' as the sales guy promised. Some ERA's are difficult to post as they require extra steps of downloading EDI's. Also, Tertiary claims DO NOT auto-attach the previous payers EOB's so this must be done manually even though payers like Tricare for life prefer electronic claims

Right choice

Jan 14, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost. I compare it to my first EHR which I will not name. We were able to get started with minimal training and the providers input has helped get changes made for the better. It is easy to try something and complain, but I can tell you from my experience, the CareCloud staff and employees have made great effort to build a system that conforms to good patient flow and ease of use. The color coding gives the program appeal and is a useful tool as well. As the Coder/Biller can tell you, having the providers chose the right ICD 9 code makes my job a lot easier. It helps us to get our claims settled much quicker with a higher first time pass rate. We believe that we are just achieving a small percentage of what CareCloud can do for us in the long run. I look forward to a long relationship with CareCloud so we can become subject matter experts.

Cons: I have very little to complain about. We are learning new features and incorporating them daily. I think if we were taught everything at once we would have a brain meltdown. As for the vendor, we have no complaints.

Recommendations to other buyers: Look at the top 5 players and get demos on all of them. I have previewed more that 30 different EHR's and CareCloud is our second EHR. I wish I would have known about them before we spent money on the first EHR we had.

Full billing and collection support perfect for a small practice

Jul 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The claims follow up and aid with collections provided by CareCloud Concierge allows me (a physician) to do my own billing and save money on an in-house biller. CareCloud has even helped us automate most of our payments which saves a countless amount of time for myself and my staff in updating accounts.

Cons: We had some difficulties in the beginning with this product and understanding what our role was and what their role was in the process. Once this was discussed with our practice manager, things have run much more efficiently.

Recommendations to other buyers: Since the business and of medicine has become such a large focus of our time and energy in the office, finding care cloud concierge has been invaluable for getting our claims paid and accounts posted correctly. Asking questions upfront S who does the coding, billing, claim submission, and claims follow up with this sort of service is an integral part of determining if this will be a good fit for your practice. The great thing about CareCloud concierge is that they have a hand in all of that.

Customer service still has not arranged for training for new staff nearly a month after the request was made

Oct 14, 2016
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: We first contact support to discuss arranging for training for new office staff on Sept 26. We are told a ticket has been created. We contact them again on Sept 30 as no action has yet been made on our original request. They assign a new ticket number and think they have done their job. At some point my new office manager gets a hold of a sales rep and tells of the areas that the training should focus on. According to the sales rep she has had 20 emails with my office manager to try to get this arranged. After 20 emails nothing yet has been scheduled. We had blocked our patient schedule on Oct 13 in order for the office staff to do this training which we thought would be sufficient considering we first contacted support on Sept 26. Oct 7 and the sales person has the sense to contact me, the owner. In her email she asks if I ever received some forms needed in order to arrange for the scheduling. I sent an email response that I never received any forms by email. I don't know why she bothered to send me that email as she NEVER responded to my reply saying that I never got any form. Oh you wonder if any phone calls took place? I never received any phone calls. I called the sales rep several times and left messages that we need to get this training arranged by the Oct 13 date. I never received any return phone call. When Oct 11 comes and nothing has been arranged, I email the sales rep and CC a manager at Carecloud. Now I get an email saying that she has had 20 emails to get this arranged. Well these emails may just as well have been to discuss the weather because no emails were sent to me, the person who needs to authorize payment for these trainings. Additional emails sent by the sales person at this time are all an attempt to cover for her inability to respond appropriately. She sends a Sales Force log saying she has sent 20 emails. So what? Those emails didn't accomplish anything and wasted my staff's time. Then she says that she sent 4 emails to me at a mystery email because it was not my email. So what about trying to reach me by phone? It never happened. We have call logs at our business and I can check the call logs of my phone. No calls were made to me and I am the one who they need to contact to authorize payment. So that is my experience with their customer service.

Pros: .

Cons: See above Also, the site is in Flash which is slow and being phased out by the various browsers.

Recommendations to other buyers: Check with users of any site you consider buying and ask about the customer service of their EMR.

Great experience with CareCloud EHR

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I would recommend CareCloud for any practice.

Pros: We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

Cons: I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

Mixed Review

Feb 12, 2014
4/5
Overall

4.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: When the product works, the billing system is great. It makes it very easy to follow up on claims and keep your A/R in line. I also like the layout that lets you work on multiple things simultaneously. If you're in the middle of something and have to switch gears for a minute, it's easy to go back to what you were working on.

Cons: The two biggest flaws for us are scheduling speed and downtime. The function to find the next available appointment doesn't always give accurate results (something they've been working on since we've started with them) and going day-to-day to find open appointments is not as fast as it could be when compared to our old system. Also, we've experienced downtime with different parts of the system. For a while, about once a week, we wouldn't be able to scan insurance cards or upload files into the system. I will say they have gotten much better about that, and it hasn't happened in a while. Also, rarely, we've been completely locked out of the system for anywhere from 1 to 20 minutes. It hasn't happened often but when you have a patient on the phone or in front of you, it is extremely frustrating.

Recommendations to other buyers: They're still a young company, so the software isn't as complete a system as other solutions. However, they do give you an opportunity to give input to make the software better, and they do updates frequently. When comparing with other companies, see if they give an uptime guarantee in the service agreement.

All that was expected and more

Feb 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.

Pros: Ease of use is fantastic. Training was great and all employees have learned the software within a few hours. Go-Live was much easier than expected. All providers find it very simple and easy to use. Customizable Add Breeze and the power and features of the software expand to create efficiencies that seem to be unrivaled. Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great. Easy to create reports, dig into the EMR to pull data, create dashboards for each employee and provider if desired. Dashboards so that each employee and associate can check KPI's each day and real time.

Cons: Our practice didn't discover CareCloud years ago. One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.

Great software for the money!

Oct 19, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I feel it's easy to use and has some good features that make my job easier. Customer support has been good whenever we have needed them. And being a very small office; we like the fact we can choose the options that we need, but not pay for things we don't need.

Cons: There are still some things that we would really like to see happen, one of which is having the integrated labs show in the note without having to manually post them.

The Ultimate All-In-One

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The user-friendliness of the software is amazing! I love that the software basically moves from left to right and the tracking on denials and no-responses ensures that you aren't having to pull those ugly aging reports. It is the most user-friendly EHR/PM solution I've ever used!

Cons: The limited selection of specialties that are able to use and some manual work-arounds on submitting paper-claims.

CareCloud #1 Practice Management for Any Practice.

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We have searched and researched numerous PM systems. There is not one that compares to the easy of use and functionality of this system. Automatic EFT posting is truly that automatic (which you can turn off if you choose to). Real (Manual) payment batch posting, with balancing and attached the eobs right to the the line item in the patients accounts. No more having to pull daily batches and search 450 pages of pymts to find your specific eob. Truly has an API with emdeon, with claims management from r/s to changing modifiers and diagnosis, with claims appeals pre populated forms.

Pros: Payment Batch Posting, Attaches EOB's to patient account with line by line posting. Claims Management all in one system. Posting Charges from the Appt App, easily see what is billed and not billed.

Cons: Being flash based, when ever adobe does an update the system may experience crashes. But normally they are back up in a few minutes. This truly does not outweigh the Pros.

Recommendations to other buyers: Give it a try. Staff from Novus to Super user will trying be able to use the system in a couple of hours. Most staff do not need formal training. It is user friendly and makes sense. If you have used any other PM successfully, you will love this system and be able to get started right away.

Care Cloud Central Concierge Service

Dec 10, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: My Care Cloud Account Representative. She is so helpful and a resource.

Cons: In Oregon we have Coordinated Care Organizations for Medicaid. Each of these CCO has contracts for the individual medical, dental, and mental health insurance carriers that is not listed. If the carrier is not listed or has a change of mailing address they are slow to verify the information given to Care Cloud.

Recommendations to other buyers: Please remember what type of office. We are a non-profit mental health facility and teaching clinic. So we receive clients from all over Oregon and have practicum students, doctoral interns and resident psychologist that have different licensing needs for billing. We work with our Care Cloud representative exclusive when setting up new residents, interns, and practicum students into Care Cloud. Please remember your specific needs when evaluating any software programs with the support and technical staff available from the vendor.

Great Analytics

Apr 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: Carecloud Charts is a good product. Consider the options and see if it's right for you.

Pros: Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

Cons: All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Ease of use, user friendly workflows and reports are fantastic!

Jun 24, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

Cons: Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Recommendations to other buyers: I recommend choosing CareCloud based on upon its ease of use and the reports that are available for practice management purposes as well as clinical evaluations.

super support team

Mar 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: their tech support will stay on the phone as long as needed and REALLY work on finding the trouble spot and then FIX it so you can be up and running again

Pros: works great and runs dependably, they keep you informed of any outages, community page to post questions and get answers from other users

Cons: would like affordable and cheap voice control input to avoid typing and to make product even greater

excellent product

Dec 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Just had a site visit and was so impressed with the expertise of my client manager and the care they have for my account.

Cons: some delays at times with processing claim denials and timely filing issues, perhaps could be a better way to communicate with the collectors, or have more collectors working the denials so that they end up being responded to more timely.

Recommendations to other buyers: others should look into how claims are submitted, and how the denials will be worked, how they will communicate with the collectors, whether they will have a designated account manager, whether there are video tutorials for staff, whether the system will check patient insurance eligibility and if there is the capability for call confirmation done automatically via text or email, a credit card on file program and whether there is or will be a claims estimator so that high deductibles can be collected upfront.

Phenomenal Software

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I'd suggest that anyone looking at changing software platforms look closely at what they want and need before making the final choice. However, I'm confident that CareCloud is a great choice for many offices regardless of the size and specialty.

Pros: * Saves significant time for all aspects of patient management * Revenue cycle management keeps the income flowing with little to no interruption * Customer support is fast to respond and solves issues easily and quickly

Cons: * As with any software, transitioning to a new system can been annoying and time consuming * I do both chiropractic and family medicine and there are no widgets or shortcuts for the chiropractic practices and techniques as of yet

Top quality billing and administrative information system

Feb 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: The Service and Support is top notch. Customer Care stays on an issue until it is resolved, and resolved timely.

Pros: Care Cloud is very intuitive and easy to use. It is fast and efficient. I can data mine and get reports that best help me manage.

Cons: I would like more front end "Scrubbers" that help make sure claims are complete and correct before they go out.

Use it daily as a therapist in office. Easy to interact Schedule appoints and coordinate with front desk

Nov 03, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Good product. Good support and updates are often

Pros: Quick movement from one patient to other. Scheduling with patient right there information gets into system immediately. Able to access with Touch ID on iPhone

Cons: Need to schedule at 15 minuet intervals Sometimes the computer is slow to reopen after 45 minuets. Could be quicker

Great software for large practices!

Jan 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CareCloud offers a VERY user-friendly platform with a lot of functions. It was great to use this software for a large group of 10 providers.

Cons: Customer support could be difficult at times, but CareCloud works hard to provide larger clients with a representative that can touch base personally and more frequently.

CareCloud for billing neuro and ortho practice

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Totally a billing, follow up, and collections software. Real time changes, clean and easy to read. Upload, bill, fax, transmit, and check status without leaving the system

Cons: Could use a contact manager to allow same contacts, fax numbers and notes to be used system wide instead of by user

Dependable and easy to use.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very dependable and user friendly they have many options for new employee's to learn the system and staff available for questions. Wonderful options for uploading information.

Cons: The billing system is still confusing to me and I like being able to use paper forms and not submit claims on line.

Very proficient and adaptive software that also provides upgrade to boost its ability.

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of moving around from schedules, to patient registration, posting payments, and claim correction.

Cons: Would like for the software to add a clock- in and out system for staff members. Also think that claim correction could use some work to provide more flexibility to correcting claims.

We have had a great experience with this software.

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Overall it is a great product

Pros: It is very easy to use. It is set up where you go from icon to icon from beginning of patient to the end.

Cons: The claims department is not as fast as I would like it to be. The revenue is pretty good. I think the turn around for denials should be worked faster.

Really great experience

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: To be able to verify every insurance

Pros: Is easy to use and safe for patients security, Taking care of pt in of is really important to the office also always having a reminder

Cons: Sometimes it does not give the right info for insurance like copay or if the deductible applies to the type of visit

Love my software

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Nothing more to say

Pros: Has many perks that make my job easier including zip + 4 and NPI database. Very easy to loop up existing appointment for patients as well

Cons: Waiting for a users conference. Also only using PM side of system as we use a different EHR system that is Dermatology focused

User friendly

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It is user friendly and easy to learn and navigate. Customer service is always helpful when we need them.

Cons: Price is based per providers and not on what features you use. Our practice does not utilize the electronic records. We primarily use only the scheduling/billing features.

CareCloud great for Billing Managers

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Great system.

Pros: Ease of Use, Apps that are intuitive and helpful without having to dive down. all documents are attached to the account without having to use outside processes.

Cons: Having more drill down reporting would be nice. PM tasking feature that is truly a work list would be nice.

Very satisfied with the overall product.

Oct 17, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you!

Pros: Helpful support. Cost of running this system is reasonable. It was very easy to learn. The app for our IPhones is a great feature, easy for the doctors to operate.

Cons: My practice is primarily Worker's Compensation and a lot of features I could use are not available.

Carecloud is helpful and convenient

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Comments: Carecloud support is very helpful and very nice. Any questions or problems are always answered or solved quickly. I have been using this system daily for over 2 years.

Pros: Carecloud makes it easy and quick to schedule appointments, check patient information, and more. I also love all the reports you can run.

2 years with Care CLoud

Dec 10, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is very intuitive and user friendly. The claims and collection follow up is very well designed. The best part is the customer support.

Cons: Some updates wanted by many customers seem to be slow in coming--like the revision of statements. If there is a reason this has been put off for so long I think it would be helpful to briefly explain to users why

Recommendations to other buyers: There is no on-site training, unless you make a special, and probably expensive arrangement, but consider the overall cost and that people usually learn by playing with the system. The system has all the elements needed, and the fact that there are regular updates and a means for customers to communicate with Campus it shows the system is not stagnant and can change as the healthcare regulations change.

Easy to use.

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like that this system is user friendly. It's easy to navigate through and like that you can upload document to it.

Cons: When starting up the system it takes a while to come up. And if your computer does not have adobe flash, it will not work.

Care Cloud Improves Care

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Care Cloud is vital to the smooth efficient use of our practice and is an Intergrated part It our management system

Cons: The only thing I would change about the Care Cloud system is that it is sometimes unworldly to use and can be awkward

CareCloud - A Great Solution for Medium to Large Medical Practices

Dec 07, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: I used CareCloud for well over a year in a mental health setting. The scheduling and billing features are top notch. While this program does require a good deal of training, it's a work horse of a program. If your practice seeks extensive reporting and analytical features, CareCloud is the way to go - you're able to customize reports and set just about any parameters you'd ever want, rendered to Excel, CSV, PDF, etc.

Pros: Very robust reporting and analytical features, great for medium to large practices, powerful and versatile enough for any medical group. Carecloud support is very helpful, has speedy responses, helpful training seminars, etc.

Cons: This cloud-based EMR is somewhat pricey, and has a somewhat steep learning curve for first-time users. If you're able to tap into to all of its functionality, the price is worth the benefit.

Recommendations to other buyers: This is a powerful EMR tool - it's capable of handling anything from a small private practice to a hospital setting. With that being said, it isn't cheap - I'd recommend this for medium to large medical practices.

Carecloud review

Jul 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This product makes your practice run smoothly. Everything flows very great. The product is extremely easy to use.

Cons: Sometimes the claims do not get worked promptly. The claims need to be more on task as far as the timely filing goes.

Easy User Experience

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: very easy to learn, one of the most user friendly softwares I have ever used and not hard to navigate

Cons: Expensive, hard to integrate with our other electronic medical system, system tends to go down and takes time to reload

Very user friendly

Nov 22, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, especially with the appointment scheduling. Also, the billing app is so easy to use; it feels less stressful to send claims out, and it sure gets the checks coming!

Cons: It tends to freeze, every so often, which requires the user to shut down and reboot. Rebooting takes time, and this can be frustrating when it is a busy day. There is no automatic refresh or even a refresh button, causing there to be room for confusion during an active workflow, and this can impair communication between office staff. For example, if a change is made at the front desk on a patient or an action, the change will not be seen by the provider, unless the provider manually closes his page and then reopens it, or clicks on another App, and then gets back to his or her original page.

Recommendations to other buyers: Figure out what the shortcomings are with this software from the start, by talking to their existing clients. Then, bring it up to CareCloud, who will advise on a means to get around it. The support team is excellent! Know that there is no software out there that is perfect. However, CareCloud is so easy to use with many user friendly features that the problems DON'T outweigh the benefits. You will be using the software in no time and feeling like a pro at that.

Excellent experience with Carecloud. Ease of use and makes collections more efficient.

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I find Carecloud very easy to use and find that many of its features make my paperwork more efficient.

Cons: Once in a while the system does not let me access it, but it is only rarely and I would not even consider it a problem.

Big or Small Practices Can Use CareCloud on day one.

Jun 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Comments: i would recommend this cloud based system, it truly fits the mark.

Pros: Common sense layout and flow. If you have worked a PM before you can navigate through the system with very little guidance. They call things what they are, not using codes as descriptions.

Cons: Creating a task list or a to do list for staff could be better. getting claims status directly from the source would be nice as well.

Feb 08, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Life Adventures Counseling & Consulting, LLC is a unique organization because it provides both office and off-site outpatient mental health services. Billing is a complex mixture of private pay, health insurance, and employee assistance programs. Additionally, some services are provided by Interns who share the office space. I was looking for a solution that was MAC compatible, available off-site, provided scheduling of both the practitioner as well as space, provided billing and reporting options, and allowed me to monitor progress notes electronically. Prior to CareCloud, we were using several different systems, logging into each providers electronic system to bill, and scheduling by a paper calendar! Since implementing CareCloud in June, my administrative costs have been reduced by 50% and productivity has increased by 20%. The implementation team was extraordinarily helpful to both explain the program and create the customizations we needed to be successful. The learning curve is so quick, that despite turnover rate of Interns, it is easy to manage. They can be at a functional level in only two hours! Plus, with all of the electronic learning opportunities at the CareCloud site, they are increasing their understanding of the business side of mental health as well. The response from the customer support is always quick, friendly, and easy to implement. I look forward to being able to access the site with our iPads!

CareCloud software enables efficiency for a modern generation

Jun 27, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Our staff find that the applications are very user friendly and easy to navigate. I find that the ability to quickly maneuver within CareCloud allows our practice to work more efficiently. The customer support has greatly increased since we started using CareCloud; the support is knowledgeable and friendly.

Cons: I would like to see an enhancement in the future with having more self pay collections options, like collection buckets. Currently, we have to generate static reports and it would be nice to have a collections app, where accounts could be moved into different buckets for collectors to easily work.

Recommendations to other buyers: Identify where your current software is not working and look to CareCloud. They probably have a better way of doing that task. CareCloud does listen to its clients and makes adjustments as needed.

Horrible software that continues to get worse

Jun 18, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: I have had nothing but problems with this software. Tonight, I am trying to finish my chart notes from a busy day. It's 730pm on the west coast. They are doing yet another update and the note I was working on, (about 10 minutes of work) is gone...yet again. This is a recurring theme with them. I can't wait to see what doesn't work now when we try to use the system tomorrow. Normal functions don't work routinely. I can't schedule patient appointments for any time other than on the quarter hour. I've given up calling the help line because every time there is a problem, you always wait on hold for at least 10 minutes, but usually more like 30. Then they want to remote into your computer. Which I never have time for during a busy clinic. They don't seem to understand this. They when you demand to speak to a supervisor about something, they say they forward it on to someone, but then you don't hear back from them. I have told them I am leaving for another company. I never gave them a date that I am leaving. But they shut off my access to my patient information and no one in my practice can access anything. I will be using the billing portion of the software (which my biller hates by the way due to multiple issues) in order to follow up on the revenue billed with them until my contract is up at the end of the year. I will be switching to another EMR in a couple of months. I would advise you to find another company and don't even give this company your money. If for some reason you do, you need to have some type of clause in your contract that will allow you to be released from the contract if you are not happy. Companies that require you to pay out the remainder of your contract if you decide to leave should be a big red flag. Those that have a high turn over rate and need to keep your money from the contract should be a big concern for you. And, you would expect to see a social media blow up from this. And after all the new reviews I'm seeing, with the same complaints from different practices, I'm guessing this is just the start with this for CareCloud. I honestly can't see how they will be around much longer if they continue to provide such poor service and operating platform for their customers.

No way to limit access to financials for anyone seeing the schedule

Mar 10, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Most EHRs and CRMs have the ability to create different access for different users and user types. Carecloud has a UserRights section that gives the illusion of being able to turn off access to different sections of a patient chart, but it is just an illusion. Any person who has access to the calendar/schedule for the day can click on a patient on today's schedule and have access to all financial information. Providers do not need access to billing but they do need to see the schedule of all patients being seen in the clinic on a day they are working. I would not recommend Carecloud EMR to any practice until they have figured out how to block access to financials from the schedule app.

Pros: Easily see financials which is a pro if you want everyone to see the financials, but a negative if you want access to financials to be appropriately limited.

Cons: No way to block access to patient financials despite their misinformation that access to financials can be controlled by UserRights.