# CareCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CareCloud the right Appointment Scheduling solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113010/CareCloud/reviews --- CareCloud 3.6 (112) [View alternatives](https://www.capterra.com/p/113010/CareCloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of CareCloud Ease of use 3.8 Customer Service 3.4 ## Pros and Cons in Reviews AR Alessandra R Medical Front Desk Training CoordinatorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “I also like the customer service.“ April 8, 2025 LS Lindsey S OpticianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes it runs slow and you can't just refresh the page.“ September 18, 2024 SG Sanjay G AdministratorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Providers and administrative team members enjoyed the user-friendliness and different functionalities.“ January 10, 2025 FC Frances C Dr.Medical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Their data was flawed in some way and could not be uploaded and put in appropriate areas of the new EHR. When asked to correct their flaws but, in the meantime, allow the doctor to have read-only access to the data, they went silent. “ February 29, 2024 LS Lindsey S OpticianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “It is easy to navigate and give clear instructions for teaching new staff how to use.“ September 18, 2024 MB Michelle B OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “They will never solve a problem passed on to someone else and goes into a black hole. “ February 13, 2025 LB Luis B patient coordinatorMedical Practice, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It does a great job showing you where to go.“ April 4, 2025 MB Michelle B OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “No one speaks English and can not understand customer service. “ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Laura M. Used the software for: 1-2 years ### "Seamless workflow and great support" April 22, 2016 5.0 CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly. Pros Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team Cons Previously there was a delay in working denials but this has improved greatly over the past 6 months. Review Source SG Sanjay G. Administrator Medical Practice Used the software for: 2+ years ### "CareCloud EHR Review" January 10, 2025 5.0 Overall, we found it to be a very useful EHR for our needs. Providers and administrative team members enjoyed the user-friendliness and different functionalities. Pros User friendly interface, intuitive to follow, has different functionalities desired of an EHR/EMR, cost-effective, customer service is great, RCM service is excellent, practice analytics tools are very helpful, cloud based, suitable for small as well as mid-size practices. Met our Rheumatology discipline-specific needs very well. Cons Nothing noteworthy comes to mind to include Review Source AK Ann K. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of " November 18, 2016 1.0 I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart. I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them. 1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important. 2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!! 3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a Pros initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality. Cons cons: Slow, breaks down. Slow and shuts down. Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services. Review Source LS Lindsey S. Optician Health, Wellness and Fitness Used the software for: 6-12 months ### "I love this!" September 18, 2024 5.0 As opposed to other platforms this one has been the easiest to learn and train with, there is easy options for receiving help also. Pros It is easy to navigate and give clear instructions for teaching new staff how to use. Cons Sometimes it runs slow and you can't just refresh the page. Review Source LS Laura S. Physician Assistant Medical Practice Used the software for: 2+ years ### "Carecloud compatibility" March 26, 2020 5.0 Overall, I have been impressed with Carecloud. When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving. It has also allowed me to see the productivity of the practice. As a midlevel, this allows me to ramp up productivity on my part, especially if the month has been slow. Pros I have worked with numerous EMR platforms. Carecloud has been the most user friendly. It has a great interface when working with a patient chart: Providers can change the widgets to create the initial view of the chart in the most efficient way; providers can create very specific templates in relation to the reason of visit thereby limiting the time it takes to document; with the right computer and specs, it's very fast which tackles the "time toilet" of EMR; providers and staff have the ability to view the entire chart from their iPhone or Android at anytime so if wifi goes down you never lose the chart data; and providers can view their productivity as a practice or individually at any time from their platform. Providers can choose to see the productivity dashboard, the schedule dashboard, or the clinical dashboard upon signing in making it efficient for even the physician who owns his own practice to view all the information for his business within a few seconds, or browse his schedule for the day. It hardly never goes down. In 5 years, it has only gone "down" once for approximately 6 hours, if there is ever an issue it usually is back up within 20 min. Cons I do wish Carecloud was compatible with an iPad. Currently, I use a flip laptop by Dell and it works but if you use a larger laptop, it is cumbersome to take into each patient room. I also wish the help desk staff was more aggressive at completing tasks with a great fix, I usually figure it out by the time support calls back. IT support usually responds within 2 hours. They tend to call during clinic hours. Currently, if you have a suggestion, it goes into a queue, and is determined by the Carecloud support what is priority to be considered. I would say about 70% of my requests have been addressed and fixed, but it takes time. As a provider, there are medical legal issues that I am aware of that I'm not always sure IT is aware of. I wish that the Carecloud support staff would take providers' suggestions as a priority and realize that we are watching out for our patients welfare as well as our own and protecting our license to practice medicine. Review Source VR Verified Reviewer Physician owner Medical Practice Used the software for: 1-2 years ### "Care Cloud implosion. Do not consider in your EHR SEARCH. " October 27, 2021 1.0 Pros We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result Cons TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them. Review Source BD Brenda D. Used the software for: 1-2 years ### "Care Cloud" April 23, 2016 5.0 The company I work for has been with Care Cloud for over two years now. I love the program because it is very user friendly and is able to handle the work load of a busy practice. Pros The program is user friendly which makes it easy for us to train new staff. The customer service is above outstanding. Cons I don't have any cons at this time. Review Source VR Verified Reviewer Cytology-Molecular Supervisor Hospital & Health Care Used the software for: I used a free trial ### "Needs more intuitiion, more ease of use for staff and physicians" October 23, 2018 3.0 Pros Has general functions that area easy to use for staff and physicians but lacks the robust total functionality that would make the entire practice thrive with this product. Cons Needs far more intuition, ease of use, proactive functionality, less mouse clicks, intuitive guidance to next screens, more face time with patients Review Source Heather M. Used the software for: ### "Carecloud is awesome!" January 9, 2017 5.0 Carecloud is an excellent practice management system. The ease of training new employees on the system is great. Carecloud is easy to learn and manages patients accounts well Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Great Service!" April 14, 2016 5.0 We love Carecloud. We had a little bit of a rough start with the company. They did resolve our issues and the service has been great. We are very happy. Pros Great Reporting Easy Scheduling Cons Hard for patients to make payments on-line Review Source RV Ramakanth V. manager Hospital & Health Care Used the software for: 2+ years ### "WORST COMPANY" August 19, 2020 1.0 Worst experience you can ever have. Your practice can go bankrupt with the amount of charges you pay for this stupid E HR Pros Nothing, this is the worst software you can never imagine. They make you believe that it is the best software but there is nothing in it that she would like. Very costly. They keep adding up charges and you will end up with a huge bill. Although want his money. Customer service is extremely poor. Cons Everything is worse.I cannot think anything good about this . Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) Horrible software Review Source CG Christina G. Medical Practice Used the software for: ### "Horrible system and customer service/support" August 14, 2014 1.0 Pros The only thing that our practice likes is that you can have multiple patients opened at once without losing data. Cons You can't delete any encounters or notes if you make a mistake once you hit save. They cannot adjust their system to print claims on any type of printer. You have to go through three screens to save a note and then name it what you need. When you are billing, it will not automatically pull credits to use; you have to delete the payment and then apply it where you need it. When ERAs come in, you can't post them if the system doesn't recognize the claim or patient. There is no way to modify any of the payers on your own unless you ask them to add a new payer, and if they feel it's a duplicate, they won't do it. You have to wait until the end of the day for CareCloud staff to post/finalize the ERAs and payments that your staff has posted throughout the day before being able to print reports. There is no place to put any type of nursing, supervisor, or misc. notes that will print if needed. In order to use the task feature, you have to print screen what you're working on and copy the windows to print it. We lose our system probably 2-10 times a week because of some error 500 code or a message that states, "There are too many users on the network right now. Please try again." We asked very specific questions when we were looking for a new system, and after the system was in place, we found out over 1/2 the things we asked could not be performed with this system. There are many more, but these are some of the more frustrating ones. Review Source AM Alex M. Psychologist Mental Health Care Used the software for: 2+ years ### "Overall great for group practice in mental health" August 19, 2020 4.0 Pros Ease of use and how much can be easily tailored to your own preferences! Especially like the app where I feel I can always have access to information I need. Cons Some ‘glitches’ occur and the support team is quick to get on it but at times dependency on software can be scary when it isn’t working. Suppose this is the case with tech in general. Review Source CA Carla A. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "Everything that we need is always in the next phase, with no timelines or details of a plan. " September 12, 2017 3.0 Pros The patient check-in screen is really easy to use; you drag and drop. Plus, the patient pictures are great. Cons The calendar settings are global, so with having allergy patients that come in 1-7 an hour, we are unable to use many features because it would give false information on when the next available appointment is, and just unable to customize each doctor's and areas calendar is a huge drawback. We currently have them doing our billing; once we bring billing in-house, we lose our client support representative, which was our only saving grace on trying to get some answers and get anything done. The billing is not good; many of our insurance companies won't take their calls anymore. When we take over a case that they are supposedly working on, we are told not to do our own billing. Our billing specialist can get the issue cleared up in 1 phone call and CareCloud will have been working on it for months. The notes left by the case support people are horrible. They don't make sense, it doesn't really say what they've done, and it is the same comment time after time, and nothing gets resolved. Review Source LB Lashun B. medical assistant Medical Practice Used the software for: 2+ years ### "Great software" August 21, 2019 5.0 Its a great application for making appointments and managing the flow of the office. Pros That its very user friendly and always updating to improve the quality. Cons Not much to dislike. Care cloud does everything my office needs it to do. Review Source SF Sandra F. Chief Medical Officer Medical Practice Used the software for: 2+ years ### "CareCloud personal review " May 20, 2019 5.0 Pros User friendly. All in one EMR. Friendly and helpful customer service Frequent updates Cons If you integrate Breeze with CareCloud it’s a bit buggy. Doesn’t always transfer information into CareCloud. Review Source MR Michael R. Executive Director of Franchising Mental Health Care Used the software for: 2+ years ### "Great Analytics" May 1, 2018 4.0 Carecloud Charts is a good product. Consider the options and see if it's right for you. Pros Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money. Cons All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it. Review Source SH Shanda H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Never again " May 23, 2019 1.0 Fair Pros Easy input of information but you can loose your information quickly Cons Takes to long to repair important items Review Source DD Debra D. RN Medical Practice Used the software for: Less than 6 months ### "EHR Review of Carecloud" October 26, 2016 2.0 Care Cloud looks nice but is not a 100% user friendly system. There are too many spots to type in the same information and not all of it transfers or rolls over from page to page or encounter to encounter. Even though the EHR selection allows you to select templates to use, it doesn't allow you to create them to fix your exact needs and only parts of it is able to roll over into the next note. There is not a place to manually type in imaging/labs results and the ones they give you to select from are very limited. The insurance section in the patient's charts do not show effective dates even though it is a necessary information in order to put the insurance in. You can not manually add in insurance carriers you have to use there list, and I have found insurances like work comps that are not listed in there list. You have to go thru multiple screen to check in a patient and to find a co-pay, that make it very time consuming. Cons Dose not work with iPad and tablets, even thou they advertise it dose. Also not compatible with any speech recognition software like Dragon. They will do update in the middle of the day. Review Source BD BARBARA D. BILLER Accounting Used the software for: 6-12 months ### "LOVE THIS SYSTEM " September 18, 2019 4.0 I USE CARE CLOUD FOR EVERYTHING CHECK IN CHECK OUT LOOK UP PATIENTS BENEFITS Pros ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES Cons I LIKED IT ALL THERES NOTHING I WOULD CHANGE Review Source BB Barbara B. Therapist Mental Health Care Used the software for: 2+ years ### "Happy with CareCloud" June 3, 2016 4.5 Pros I like the ease of use, the design is pleasing, and it's easy to navigate. The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting. Cons There's not much I don't like. It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length. Review Source RG Rosemary G. Medical Receptionist Used the software for: 6-12 months ### "ONE OF THE BEST EMR PROGRAMS" March 16, 2018 5.0 Pros OUR OFFICE DID NOT USE THIS PROGRAM FOR VERY LONG BUT WE ALL DID FEEL THAT IT WAS A GREAT EFFICIENT PROGRAM! Cons AT THE TIME WE WERE USING THE PROGRAM WE HAD LOTS OF PATIENTS THAT WERE SELF PAY AND THIS PROGRAM WAS CHALLENGING WHEN IT CAME TO THAT. Review Source HJ Heather J. Office Manager Mental Health Care Used the software for: 2+ years ### "Overall CareCloud Rocks" June 6, 2016 5.0 Pros Its very user friendly and for the most part CareCloud will implement and make updates that are suggested and/or requested from its customers. Cons Little overpriced since we do not use off of the features it offers. Wish you could only be charged for certain features used. Review Source SW Sandy W. Medical Practice Used the software for: ### "CareCloud User Review" January 14, 2015 5.0 Pros CareCloud has a user friendly scheduling system. It's easy to add appointments and easy to view the schedule. They have a great support staff. They're knowledgeable, friendly, and return calls promptly. They have a comprehensive library of training materials that help you learn the system inside and out. The product tracks which employee has been in the system, when, and what changes they made. I also like the ability to easily look at business trends. Cons There is a 60 day notice required to stop your contract. I'm sure you'll love CareCloud, but if you need to change, make sure you give them a 60 day notice before your term is up, or it will auto-renew. Review Source LS LINDA S. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "GREAT SYSTEM " September 11, 2015 5.0 Pros USER FRIENDLY EASY TO PUT INFORMATION IN EASY TO SCAN YOU DON'T HAVE TO CLOSE APPS TO GET TO ANOTHER APP EASY TO SCHEDULE APPOINTMENTS EASY TO VERIFY INSURANCE Cons NO DISLIKES I LOVE WORKING WITH THIS SYSTEM VERY EASY TO LEARN SET APPOINTMENTS PUT IN PAYMENTS BILLING ALL IT THE SAME SYSTEM I REALLY LIKE THE FAX SYSTEM Review Source Similar Products Featured