# Page 2 | CareCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CareCloud the right Appointment Scheduling solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113010/CareCloud/reviews --- CareCloud 3.6 (112) [View alternatives](https://www.capterra.com/p/113010/CareCloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 2 - Reviews of CareCloud ## Showing most helpful reviews Showing 26-50 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Alessandra R. Medical Front Desk Training Coordinator Medical Practice Used the software for: 2+ years ### "Scheduling Coordinator " April 8, 2025 5.0 The experience with CareCloud has been pleasant overall. I love how practical is. Pros How user friendly it is. I also like the customer service. I like that you can organize the providers in a specific order as some systems only give the option of the providers being in alphabetical order. Cons I dislike that the system seems to kick you off if you have more than one page open. Review Source AN Andreas N. Einrichtungsleitung Health, Wellness and Fitness Used the software for: 2+ years ### "Sehr gutes Pflegedokumentationsprogramm" September 19, 2025 5.0 Gute Dokumentation die einfach zu Handhaben ist. Neue Mitarbeiter sind von der tollen Bedienung begeistert. Bei Fragen oder Problemen gibt es eine tolle Hotline. Pros Einfach zu bedienen, ist sehr logisch aufgebaut. Es nicht nur Bunt, sondern klar strukturiert. So das es eigentlich selbst erklärend ist. Cons Dazu kann ich nichts sagen, da es für mich eigentlich keine Kritik Punkte gibt. Wenn was nicht stimmt ist der Support für Kritik dankbar. Review Source MB Michelle B. Owner Alternative Medicine Used the software for: 2+ years ### "Physician/ owner" February 13, 2025 1.0 Really poor customer service. They are based in India and can not speak English. They will never solve a problem passed on to someone else and goes into a black hole. Very very high turn over of their staff, so no one knows anything there. All new employees constantly!! Pros The easy of use and the color coding. Not much else that I like. Cons The claims are slowly handled. No one speaks English and can not understand customer service. They do not solve problems but put it back on you. Exhort money…. When you ask for billing details you can not get them. You will lose so much money with this company. We are leaving due to loss of revenue! So sorry i stayed with this company for so many years. Many glitches with the program and frequently freezes up. Review Source LB Luis B. patient coordinator Medical Practice Used the software for: 6-12 months ### "The CareCloud Carer " April 4, 2025 5.0 i describe my overall experience with CareCloud as a positive and fruitful one. Pros CareCloud was a joy to use and very easy to navigate. It does a great job showing you where to go. Cons There aren't many cons to CareCloud but if i had one, its that it crashed on me ONCE but never again. Review Source NP Nikki P. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Carecloud review" January 2, 2025 4.0 Good. I would use it again. I wish it was more interactive (notified when plan of cares are due , etc.) Pros Visually easy to navigate and the app was easier to use than other systems. Cons Notes were tedious with less options to create templates than other systems Switched from [OptimisPT](https://www.capterra.com/p/135714/OptimisPT/) Company switched our EMR system to find something more user friendly for clinicians. Review Source JH Jenah H. Business Manager Mental Health Care Used the software for: 2+ years ### "Great layout! User friendly. " August 31, 2021 5.0 Overall, we had very little problems, so my frustrations with customer service were minimal. I would highly recommend this software to a more robust practice with mulitple providers, users, etc. Pros I loved the look of this software. They have created a platform that looks like the iPhone with bright colors and rounded app-looking options. I found that all my users were able to easily identify where things should be and did not have difficultly learning their way around the system. I also appreciate the "all-in-one" approach. Everything, anyone in our company could need was available within the software. Cons During my time as a user (2014-2017), I found the customer service process to be frustrated. You were required to create a 'case' online and could not get someone on the phone easily. Reason for choosing CareCloud We chose CareCloud because it accommodated the majority of our needs with a price point we were comfortable spending. Review Source FC Frances C. Dr. Medical Practice Used the software for: 2+ years ### "Terrible service" February 29, 2024 2.0 Beware your EHR choices - your practice may depend on it. My experience was not good with TalkEHR/CareCloud. Due to not having access to vital medical information due to their negligence and errors, I am researching which agencies to contact and file formal complaints. Good luck to those researching EHRs. Pros For a number of years, they offered the EMR for free. Cons The support. When CC started charging for EMR, I had to transfer to another EMR/EHR due to downsizing of my practice and going into semi-retirement. They were of very little help in gathering my data for that transition. Their data was flawed in some way and could not be uploaded and put in appropriate areas of the new EHR. When asked to correct their flaws but, in the meantime, allow the doctor to have read-only access to the data, they went silent. They would not allow the access, denying the doctor to see the notes necessary for patient care. This went on for a month and continues to this day. Approximately 10 attempts at customer service contact have been attempted in the last week and they have NOT responded at all. Review Source MC Megan C. Vice- President, Billing Supervisor Financial Services Used the software for: 2+ years ### "Carecloud takes the cake for all of the software systems I use daily!" September 12, 2017 5.0 Overall, I work in numerous systems every day and looking at the services compared to the price I think Carecloud is most definitely worth every penny. If you look at the seamless process of checking patients in and checking their eligibility, the system is extremely helpful compared to others. I always say, " You get what you pay for!" and Carecloud shows that on every level. Pros I like the all in one user friendliness! ERAs individually split up for billing secondary claims which makes them a breeze! Also, printing proof of timely filing from the patient screen helps out tremendously. The Collections app is probably my next favorite. I don't feel like I am stuck running reports all day. Instead, I can go in to my denial bucket and work the claims directly from there without having to run a report and then go to the patients one by one and then work the claims. I also love that it stores copies of all of the statements that I generate for each patient so when a patient calls regarding a balance and has a question, I can tell exactly what they are looking at! Cons The one thing I do not like about Carecloud is the inability to send claims on demand. If you miss pick-up at 8p.m. the claims have to wait until the next night. I wish we could get a change for this. Also, I wish when working with claims in the outbox that we could select as many as we want and then be able to change the delivery method all at one time, like printing without the claim form. It would save our office time as we have quite a few that have to go paper. Review Source BP Brissa P. Director of Operations Medical Practice Used the software for: 1-2 years ### "WORST EMR - PRACTICES BEWARE!" August 27, 2019 1.0 Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere! Pros The only pro is that it is visually appealing and easy to follow. It looks like apps from the Apple Store...but don't let the fool you...keep reading. Cons Where do I begin? There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth. We were sold on the reporting, but then come to find out, it only works if you use their billing side of the product. All other reports are not customizable and you're stuck with them. On top of that you get manipulated into this 3 year contract, and when there are changes you have to go through an entire process. I can continue but there is not enough room in this box... Review Source RH Rebecca H. Reimbursement Specialist Medical Practice Used the software for: 2+ years ### "Reimbursement Specialist" May 23, 2019 3.0 At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there. We promote CareCloud to all our clients as we see them at the times of doors opening and or at a critical time in their practice where upgrading their software to keep current, current and close out older software that was hurting A/R rather than helping. A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud. Thank you Pros I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless. Cons The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated. Review Source MM Michael M. Practice Manager Medical Practice Used the software for: 2+ years ### "DO NOT PURCHASE" July 2, 2020 1.0 HORRIBLE IN EVERY....SINGLE....WAY! Pros The look of the software is pleasant. From a billing standpoint it is convoluted and tedious. Cons First off, I never leave reviews and I am certainly not the kind to be negative. BUT, the staff all the way from management is horrible! They have gouged us financially and no one will respond when questions are asked. You are passed around and management refuses to contact you. You are promised by the poor reps that they will let management know to contact you and then you are never contacted. The finance department has a woman who is rude, abrasive, unprofessional, and shrewd. They do not hold their end of the contact they force you to sign and since being with them we've lost massive amounts of revenue. They even fired one of their only employees who saw what they were doing and tried to help us. We have been trying to leave this company and they want thousands of dollars for work that was not done, and an addition $8000+ to leave. We are a small company and this is all just the tip of the iceberg of issues we've had with them! I cannot wait to be rid of all of it! Review Source RA Renee A. Practice Administrator Medical Practice Used the software for: 2+ years ### "CareCloud review" May 23, 2019 5.0 The customer service at CareCloud is exceptional!!!!! Anytime we've called they have always been pleasant, helpful and usually are able to solve our issues. Pros The billing and collections modules have increased our revenue. With the two modules we can immediately see if a claim has errors. Our old EMR system took weeks for us to receive a denied claim. The Appointment module is easy to use. When we first started with CareCloud in 2014 the Prescription module was easy and quick to use. The main reasons we selected CareCloud was because of the Billing, Collections and Prescription modules. We are extremely happy with the reporting module. We are able to get so much more information from the system than with our prior EMR. Cons I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists. Review Source AN Andrew N. System Administrator Hospital & Health Care Used the software for: 6-12 months ### "Run away as fast as you can" September 19, 2019 2.0 CareCloud has been a nightmare. They came in toting being the easiest to use cloud platform on the market with robust reporting. It falls flat in every single category. CareCloud did not provide ways to report data for meaningful use until halfway through 2019. Reporting is limited. Advanced reporting is still limited to pre-determined metrics. Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations. Pros It is fairly simple to use but you are limited to baked in features and pre-determined workflow. Cons Constant slowness and crashing. Server stability issues weekly and performance issues occur daily. Alternatives considered [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reason for choosing CareCloud Price mostly, and guise of simplicity. Easy to use simple must mean lack of features. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) eCW has very lackluster support and many featuers are cumbersome to use/customize. However, after experiencing CareCloud's product we desperately wish we could go back. Review Source JE John E. Physician Medical Practice Used the software for: 2+ years ### "Carecloud Crashes and Overall Poor performance" February 18, 2022 1.0 Terrible. Difficult to get in touch with a real person. There is never an answer as to why they cannont fix the many bugs the app seems to have. Pros It has a nice user interface and the digital chart looks like a paper chart Cons At this very moment, I am seeing patients. I have been unable to use carecloud for the past hour. This kind of thing happens very frequently. This causes a great deal of extra work. Since converting to the app, the carecloud reliability is terrible. Reason for choosing CareCloud It was fine when it was web based Review Source DB David B. physician Medical Practice Used the software for: 2+ years ### "buyer beware!" April 5, 2023 1.0 Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility Pros There is not a single good thing I can cite from our Carecloud experience. Cons Horrendous off-shored customer service and billing. Review Source PM Paul M. CEO Hospital & Health Care Used the software for: 2+ years ### "Would not recommend" May 26, 2023 3.0 Pros The look and feel is the best thing about it. Cons Features are broken and they refuse to fix until you threaten to leave. Then they will try and hold you to an auto renewal clause imbedded in a MSA. Be very careful before you sign anything. Review Source MK Melissa K. Used the software for: ### "Horrible software that continues to get worse" June 19, 2015 1.0 I have had nothing but problems with this software. Tonight, I am trying to finish my chart notes from a busy day. It's 730pm on the west coast. They are doing yet another update and the note I was working on, (about 10 minutes of work) is gone...yet again. This is a recurring theme with them. I can't wait to see what doesn't work now when we try to use the system tomorrow. Normal functions don't work routinely. I can't schedule patient appointments for any time other than on the quarter hour. I've given up calling the help line because every time there is a problem, you always wait on hold for at least 10 minutes, but usually more like 30. Then they want to remote into your computer. Which I never have time for during a busy clinic. They don't seem to understand this. They when you demand to speak to a supervisor about something, they say they forward it on to someone, but then you don't hear back from them. I have told them I am leaving for another company. I never gave them a date that I am leaving. But they shut off my access to my patient information and no one in my practice can access anything. I will be using the billing portion of the software (which my biller hates by the way due to multiple issues) in order to follow up on the revenue billed with them until my contract is up at the end of the year. I will be switching to another EMR in a couple of months. I would advise you to find another company and don't even give this company your money. If for some reason you do, you need to have some type of clause in your contract that will allow you to be released from the contract if you are not happy. Companies that require you to pay out the remainder of your contract if you decide to leave should be a big red flag. Those that have a high turn over rate and need to keep your money from the contract should be a big concern for you. And, you would expect to see a social media blow up from this. And after all the new reviews I'm seeing, with the same complaints from different practices, I'm guessing this is just the start with this for CareCloud. I honestly can't see how they will be around much longer if they continue to provide such poor service and operating platform for their customers. Review Source BM Blake M. Director of Technology Health, Wellness and Fitness Used the software for: 6-12 months ### "CareCloud is a Customer Service Nightmare" March 8, 2021 2.0 CareCloud was unable to meet our needs after being unable to meet the promises given by the sales team. Once we attempted to finish our implementation, its weaknesses became glaring with regards to capability and lack of customization. Due to this, we decided CareCloud is not for us. Upon learning this, CareCloud blackballed us and forwards us to voicemail and disregards all email communication. After months of silence, they sent a lawyer after us to attempt to get 6 figures out of us just to leave the company. They did this during a global pandemic in an attempt to permanently damage our small, family-owned medical clinic. We are now at 6 weeks of their lawyers forwarding us to voicemail as well. We are stuck in limbo and unable to find a better-suited medical records system and believe that CareCloud is hoping we will just pay them off even though we do not have the funds to do so. This is a terrifyingly shady company that I would hope is no longer allowed to damage small medical practices like ours in the future. Pros Ease of use is there. CareCloud has a modern aesthetic that is easy to navigate. Cons The customer support. They are completely incapable and clearly lacking any sort of leadership. Reason for choosing CareCloud Price and functionality Review Source MO Marie O. Physician Medical Practice Used the software for: 2+ years ### "Recurring appointments are on the schedule for good-these recurring appointments can't be deleted " April 8, 2021 3.0 Pros It has all features of billing, scheduling and charts in 1 Cons can't delete recurring appointments in bulk, and can't modify the times of these recurring appointments once they are set. What is the point of having a recurring appointment feature if any changes will have to be made individually anyway? Reason for choosing CareCloud x Review Source AP Adam P. physician Medical Practice Used the software for: 2+ years ### "Serious Issues with this platform" November 2, 2022 3.0 better initially, terrible now Pros product is easy to use but often underperfporms Cons I have been with carecloud/talk ehr since 2014During that time I have seen a decrease in quality of customer support and responsiveness. Tech support issues abound and it is often impossible to speak to a representative with a good command of the English language. I often have to make the same complaint multiple times in a week with no lasting resolution of the issue at hand. Review Source MM Mila M. Medical director Medical Practice Used the software for: 2+ years ### "continuous problems" August 27, 2019 1.0 We purchased this system about 5 years ago and were very happy with it's performance. Over the last 3 months, however everything changed. The system fails every day on continuous basis. Customer support is useless as they are reading off the script instead of actually trying to help. Noone is transparent as to what seems to be the problem and noone seems to be able to help. WE will be looking for other systems Pros The system was very user friendly and was easily modifiable to our needs. Cons Customer support and transparency is an issue wit this company as is complete lack of accountability, it seems. Review Source RS Roderick S. Physician Medical Practice Used the software for: 2+ years ### "Worst EHR I have ever used!!" May 11, 2019 1.0 It hasn't solved any problems- only creates problems and slows us down! Pros Ability to fax a consult note with attached documents from the Care Team app- about the only thing that works half way decent! Cons Constantly cashes, poor tech support, very rudimentary program, uses antiquated software platform that is very unstable. Can't understand how they can survive as a company. Only reason we haven't gotten rid of it is because it is the program chosen for our super group. Review Source CO Carol O. office manager Hospital & Health Care Used the software for: 6-12 months ### "Many issues" September 1, 2021 1.0 I have never used a system that goes down as much as this one does and locks me out constantly , the customer service is even worse Pros NOTHING , it is horrible and no one wants to help Cons THIS SOFTWARE IS AWFUL , worst i have ever experienced Review Source John O. Used the software for: 1-2 years ### "Caring With The Cloud" April 20, 2016 5.0 Care Cloud is an innovative EMR system that allows or practice, Westford Dermatology, to shorten our revenue cycle and maximize the financial growth of our practice without any of the paperwork. Pros This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist. Cons None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost. Review Source ML Mayra L. Patient Service Representative Medical Practice Used the software for: 2+ years ### "CareCloud review" April 15, 2021 4.0 Overall I like the software. Pros Easy to navigate. Offers more than one way to search a chart like email, phone number, name & DOB. Cons It's challenging to understand the simple charges, payments & insurance payments in the financials section. Patient charts won't come up when searching with emails that have periods, underscores or hyphens in them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.