# ADP TotalSource Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ADP TotalSource Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/113109/ADP-TotalSource --- # ADP TotalSource Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ADP TotalSource ## What is ADP TotalSource? ADP TotalSource provides comprehensive HR and compliance support that combines HR technology with personalized service. Clients can manage employee data, onboarding, policy administration, performance processes and workforce reporting through a single solution. Employees have access to self-service tools that help them complete HR tasks and access important workplace information. Clients are supported by dedicated HR professionals who provide guidance on HR best practices, workforce challenges and day-to-day employee matters. HR compliance support helps businesses navigate changing employment regulations, workplace requirements and HR-related responsibilities. By combining HR technology with ongoing expert support, ADP TotalSource helps businesses streamline HR administration, reduce compliance complexity and create a better experience for employers and employees. ## What is ADP TotalSource used for? [Human Resources](https://www.capterra.com/human-resource-software/)[PEO](https://www.capterra.com/peo-software/)[Benefits Administration](https://www.capterra.com/benefits-administration-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 457 user reviews Reviews sentiment Positive 83% Neutral 11% Negative 7% Pros & cons Streamlined and intuitive interface Centralized HR data management Cumbersome and limited reporting tools High and nontransparent pricing structure ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Onboarding / 2026 - PEO / 2026 - Benefits Administration / 2025 - Human Resources / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ADP TotalSource?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adp.com/&name=ADP TotalSource) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ADP TotalSource 4.2 (457) VS. [4.3 (1,846)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (455) Ease Of Use 4.3 (1,845) Value For Money 3.9 (389) Value For Money 4.2 (1,504) Customer Service 4.1 (399) Customer Service 4.1 (1,575) ## ADP TotalSource alternatives Highest Rated [4.9 (4,830)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,457)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,295)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (1,313)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) ## FAQs about ADP TotalSource Overview ### What problems does ADP TotalSource solve? ADP TotalSource solves fragmented HR administration, manual payroll processing, paper-based records, and compliance tracking by centralizing payroll, benefits, time off, reporting, and employee self-service. Small businesses, HR teams, office administrators, and multi-state employers benefit most by reducing administrative overload, improving payroll accuracy, and giving employees direct access to pay, tax, and benefits information. Answer based on 322 reviews Overview ### Which roles and teams benefit most from ADP TotalSource? ADP TotalSource is most used by HR teams, finance leaders, office managers, and executives who need centralized payroll, benefits administration, compliance support, and employee management. HR staff streamline onboarding and policy administration, finance teams monitor labor costs and payroll accuracy, while business leaders gain visibility into workforce operations and risk management. Answer based on 452 reviews Overview ### What company size and industries is ADP TotalSource built for? ADP TotalSource is built for small and mid-sized businesses, with 86% of reviewers from small businesses and 9% from midsize companies. It appears most often in Real Estate, Information Technology and Services, and Hospital & Health Care, each representing 5% of reviewers, with limited enterprise use at 5%. Answer based on 457 reviews Features and Usability ### What are the key features of ADP TotalSource? ADP TotalSource includes core payroll management features like direct deposit, tax calculation, W-2 preparation, and time tracking, plus HR management tools such as employee self service, onboarding, and benefits enrollment. Differentiating capabilities include compliance management, ACA reporting, 401(k) tracking, customizable reporting, and access to HR support. Answer based on 220 reviews Integrations ### Which third-party tools and platforms does ADP TotalSource integrate with? ADP TotalSource integrates with Dynamics 365, GoCo, When I Work, NetSuite, and ADP SmartCompliance. These connections span payroll and accounting sync, HR data, contractor hiring, time and scheduling references, and financials or general ledger workflows. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on ADP TotalSource? ADP TotalSource is fairly easy to onboard for payroll users, managers, and small HR teams, with in-person training, live online sessions, webinars, documentation, and short videos. Nontechnical employees usually learn core tasks quickly, while admins and teams handling reporting, platform changes, or mandatory training may need more time and support. Answer based on 16 reviews Getting Started and Support ### What customer support options does ADP TotalSource offer, and how do users rate the experience? ADP TotalSource offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, knowledgeable, and helpful, especially through dedicated representatives and chat. However, some report inconsistent follow-through, long hold times, difficulty reaching assigned contacts, and slower responses during busy periods. Answer based on 150 reviews Security ### How does ADP TotalSource handle data security and access control? ADP TotalSource uses single sign-on, identity verification, password protection, and employee self-service access to manage personal information, paystubs, benefits, reports, and permissions. Reviewers describe security and performance positively, but note frequent password changes, sometimes confusing password recovery, slow permission updates, and sign-in friction. Answer based on 17 reviews Payroll management ### How well does ADP TotalSource handle payroll management? ADP TotalSource handles payroll management well for many small and growing businesses, with reliable processing and strong HR support. Teams often find payroll easier, faster, and more consistent, especially when paired with benefits and compliance tools, though some mention a learning curve, support delays on payroll days, and occasional tax or guidance issues. Answer based on 220 reviews ## Who uses ADP TotalSource? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 165 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 165 reviews Administrative 40% Administrative 40% Finance & Accounting 20% Human Resources 16% Entrepreneurs/ Owners 5% Others 19% Top industries Based on 165 reviews Non-Profit Organization Management 27% Information Technology and Services 20% Computer Software 20% Hospital & Health Care 17% Other 16% ## Pros and Cons Streamlined and intuitive interface 83% positive reviews out of 101 Most reviewers report ease of use allows quick access to HR tasks and information without confusion. Greta V. Institutional Development Director, 2 - 10 employees. "The convenience of having all functions on one easy-to-use portal." Cumbersome and limited reporting tools 55% negative reviews out of 60 Some reviewers find reporting difficult to navigate, lacking customization, and often not user-friendly or intuitive. Peter K. Chief Financial Officer, 11 - 50 employees. "Writing new reports was tricky. When one writes reports only once in a while, it is difficult to remember the process." Centralized HR data management 86% positive reviews out of 35 Most reviewers describe organized information as providing a unified platform for managing HR resources efficiently. Serenity N. Sr. Director of Administration and HR, 11 - 50 employees. "It's great to have a combined package that allows us to have everything under one platform." High and nontransparent pricing structure 68% negative reviews out of 47 Most reviewers report pricing is expensive, with unclear fees and limited transparency in billing or cost breakdowns. Comprehensive support for small firms 80% positive reviews out of 25 Most reviewers indicate small business features help smaller organizations access vital HR services and benefits. Slow and inconsistent support responses 71% negative reviews out of 34 Most reviewers describe response time as delayed, with urgent issues often unresolved or requiring repeated follow-ups. Rowie Z. HR Manager, 51 - 200 employees. "he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payroll Management 4.3 (179) 79.33% of 179 reviewers that rated this feature as important or highly important It gives you a straightforward way to process payroll, handle taxes, and ensure employees are paid accurately. Reviewers appreciate the ease of use, compliance support, and responsive payroll representatives, though some mention the system can feel clunky or confusing at first. HR Management 4.3 (114) 75.44% of 114 reviewers that rated this feature as important or highly important ADP TotalSource offers helpful tools for compliance, reporting, and HR support. Reviewers appreciate access to knowledgeable HR partners and resources, and value compliance guidance, though some say response times can be slow or the system feels less robust than other areas. Benefits Management 4.2 (110) 78.18% of 110 reviewers that rated this feature as important or highly important With this capability, you can offer employees a variety of benefits and streamline enrollment. Some reviewers find it easy for staff to access and select benefits, and appreciate the cost savings, though several mention that health insurance options are often expensive or less competitive. Employee Management 4.2 (94) 72.34% of 94 reviewers that rated this feature as important or highly important This aspect helps you efficiently track, update, and manage employee information. Users think it’s easy to make changes, onboard staff, and approve timecards, though some mention occasional confusion or issues with PTO management and communication. Self Service Portal 4.3 (90) 77.78% of 90 reviewers that rated this feature as important or highly important You benefit from a portal that lets employees access pay, benefits, and personal info independently. Reviewers appreciate its convenience and user-friendliness, but some say it could be more intuitive and note occasional difficulties finding information or needing admin help. Employee Database 4.3 (116) 75.00% of 116 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository ADP TotalSource 99 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Track 401(k) participant contributions and employer match Collect data and compile reports to stay in compliance with Affordable Care Act requirements Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage the process of evaluating documents or requests submitted for approval Manage attendance for classes, shifts, meetings, or events Delegate benefits administration to third party vendors Use a dashboard to view benefits that are selected by employees or offered by employers With this capability, you can offer employees a variety of benefits and streamline enrollment. Some reviewers find it easy for staff to access and select benefits, and appreciate the cost savings, though several mention that health insurance options are often expensive or less competitive. Track and manage schedules and meetings via an integrated calendar AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Manage mandated benefit continuation for employees who no longer work for the company for a limited time period Provides a channel for team members to share media files, communicate, and work together Manages compensation such as salary, bonus, and benefits processes, aligning with policies Track and manage adherence to policies for any service, product, process, or supplier Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Digitally deposit correct payroll amounts into individual employee's bank accounts Set up and manage short and/or long term disability insurance benefits Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digital forms that are shared and accessed online Digitally sign online documents Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Tools to improve and measure employee satisfaction and involvement Create and share a new employee handbook with helpful information This aspect helps you efficiently track, update, and manage employee information. Users think it’s easy to make changes, onboard staff, and approve timecards, though some mention occasional confusion or issues with PTO management and communication. Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Gateway through which employees can access the system Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track employee time off under the family and medical leave act (FMLA) Designed for professional employer organizations or administrative services organizations. Use AI to generate content in the form of text, images, videos, etc. Allows employees to set and manage work or career related goals Set up and manage health insurance benefits for employees Managing service requests, incidents, IT issues & support with a ticketing system Compliant with HIPAA, which sets standards for sensitive patient data protection ADP TotalSource offers helpful tools for compliance, reporting, and HR support. Reviewers appreciate access to knowledgeable HR partners and resources, and value compliance guidance, though some say response times can be slow or the system feels less robust than other areas. Set up and manage health savings and flexible spending accounts for your employees Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Create, share, and manage the distribution of job descriptions/duties Facilitate training materials that help employees grow and progress in their positions Manage and track employee attendance Set up and manage life insurance benefits for your employees Access software remotely via mobile devices Access the system via a mobile application Pay employees in multiple states with correct tax deduction amounts in each Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Create orientation programs for new employees or students It gives you a straightforward way to process payroll, handle taxes, and ensure employees are paid accurately. Reviewers appreciate the ease of use, compliance support, and responsive payroll representatives, though some mention the system can feel clunky or confusing at first. View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Organize and manage the accomplishments and development of employees or performance of applications or systems Predict future data based on historical data sets System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers Active reporting of data and metrics Tools to find, assess, and hire suitable candidates for a job within an organization Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up and manage retirement benefits for your employees You benefit from a portal that lets employees access pay, benefits, and personal info independently. Reviewers appreciate its convenience and user-friendliness, but some say it could be more intuitive and note occasional difficulties finding information or needing admin help. Track and manage sick leave time Planning, tracking and developing internal talent for future key position filling Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Implementation of various strategies to manage tax obligations via planning and maintaining compliance Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.2 (453) 4.2 Based on 453 reviews ## Pricing Value for money 3.9 (389) ### Starting price Free trial not available Value for money 3.9 (389) 3.9 Based on 389 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (399) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (399) 4.1 Based on 399 reviews ## User reviews Overall rating 4.2 Based on 457 reviews Filter by rating 5(234) 4(145) 3(48) 2(13) 1(17) Mentioned topic Sorted by most recent JK Jeri K. Office Manager Transportation/Trucking/Railroad ### "Valuable Asset " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 It has been great! I can reach out and get any question answered that I need help solving. All the members of TotalSource have been wonderful. Pros It helps me manage all the office requirements for health care and payroll that we need. Security for payroll and benefits have been helpful. Cons The cost is high for a small company but after many years of being a member it has helped us so much that it is truly valuable. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Wanted help with regulations and benefit opportunities Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reasons for choosing ADP TotalSource Ease of using the ADP system and recommendations from others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2026 Thanks, Jeri, Your kind words about ADP being a valuable asset means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. TH Teresa H. Director of Business Operations and CFO Education Management ### "Good at first, until it wasn’t." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 24, 2026 We have made the decision to partner with another PEO going forward. ADP TotalSource was not the right fit for us. Pros Lower benefits cost is the best thing about ADP TotalSource. We saved the company and our employees significant money. Cons The Time and Attendance feature is awful. It. Requires so much more work than other payroll company platforms. Switched from [CheckWriters](https://www.capterra.com/p/171540/HRCheck/) We are expanding and needed something that would be all encompassing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2026 Hi Teresa, I apologize for the frustration you experienced. Your feedback is essential to us, and we appreciate you bringing this to our attention. We will be looking into the Time and Attendance feature and functionality. We are sorry to see you go but truly appreciate the honest feedback about not being the right fit for your organization. If there is anything else you would like to share, please do not hesitate to reach out. GV Greta V. Institutional Development Director Non-Profit Organization Management ### "User-friendly, but costs are becoming prohibitive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2026 Pros The platform is very easy to use for staff. From the Admin perspective, it is also very user-friendly. Cons The cost is high for a nonprofit like ours. The market has other options for similar products for lower costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Hi Greta, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear the ADP platform is easy to use & user-friendly. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! Harshul S. Sr tech specialist Information Technology and Services ### "Reliable HR platform with a learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 27, 2026 my experience is been positive, especially for handling payroll and compliance in one system. It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well. Pros I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks. Cons Some parts the platform feel just a little complicated and takes time to understand. Support is a little slow during busy periods Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2026 Thanks so much, Harshul! Your kind words about ADP means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. OB Oluwatobi B. Behavior Technician Hospital & Health Care ### "User-friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 15, 2026 Overall, my experience with ADP was good. It has a user-friendly interface that is easy to navigate without confusion. It’s also security conscious. Pros What I like the most about ADP is the user-interface. It’s quite user-friendly and simple. I liked the fast access to my pay check, pay history and tax as well. Cons What I don’t like about the ADP app is that sometimes, it can be slow, taking time to load. Also, there are some occasional system glitches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2026 Thanks, Oluwatobi! Your kind words about ADPs user-interface mean so much to us. We are thrilled that we could meet your expectations; plus, your honest feedback motivates us to provide excellent service every day and is helpful to our team. We look forward to our continued partnership. AG Allen G. President Financial Services ### "Maybe ADP needs to listen to clients and fix problems " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 January 8, 2026 Fair - I have been a ADP total source client for 15 years now. Instead of getting better the overall service went down in quality. I constantly have to audit the work product. Also, due to ADP negligence I have surfaced numerous federal tax errors on government programs... Pros Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well. Cons Inability to handle complex matters, large bureaucracy, failure to take responsibility for mistakes, many unresolved issues that just die on the vine and inability to offer competitive benefits Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reasons for choosing ADP TotalSource At the time great pricing and easy implementation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2026 Thank you for sharing your concerns, Allen. We are disappointed that your experience is not what you expected. Your feedback is important, and we would like the opportunity to investigate this further. Please contact at clientfeedback@adp.com. We appreciate the partnership! EK Eric K. CEO Computer Hardware ### "ADP total source review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2026 Pros Coverage. One website for all HR/payroll need. phone service is great. prompt and most agents can resolve issue right on spot. Cons webiste difficult to navigate through different field. confused sometimes not direct. or should i say not clear nor direct. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) no my decision. prior CFO made the change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2026 Thank you, Eric, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with your HR/Payroll needs. Your honest feedback is invaluable, and we appreciate you sharing your story. LL Lori L. Head of People, North America Marketing and Advertising ### "My amazing ADP Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2026 Excellent. I couldn't ask for a better support team. From \[sensitive content hidden\] all the way to \[sensitive content hidden\] and my 401k, they are always on top of things. Pros The team collaboration - I have gotten into an amazing grove with my support people. They make my life so much easier in every aspect from simple questions to more in depth on how the system works. Cons The wait time sometimes is horrible to get through to anyone to help. Especially on payroll days. When I am in panic mode and waiting for over 20 minutes it makes me anxious. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing ADP TotalSource They had the best customer support through the years. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Thank you, Lori, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with ADPs customer support. Your feedback is invaluable, and we appreciate you sharing your story. DR Diane R. VP of Finance Wholesale ### "VP of Finance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 6, 2026 Very Good, nice people to work with. there are a few different options for additional insurance that we have access to. Pros Ease of payroll module and the recourses available. The 800 number is extremely helpful and knowledgeable. Cons the fees are high, and I no longer see a benefit of being part of the ADP Medical insurance. Each year the rates are going up as much as if we were on our own. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) for the medical to be more affordable and more options Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reasons for choosing ADP TotalSource More options were offered to me as a company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 18, 2026 Hi Diane, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. EF Elizabeth F. Office Operations Manager Mechanical or Industrial Engineering ### "HR Support That Actually Shows Up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 6, 2026 Overall, my experience with ADP TotalSource has been very positive. The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support. The HR Business Partner model adds significant value and provides confidence in handling both routine and complex HR matters. While there are occasional learning curves, particularly within reporting and the available support helps offset those challenges. ADP TotalSource has been a dependable partner that improves efficiency, reduces stress, and supports consistent payroll and HR operations. Pros ADP TotalSource has been a great solution thanks to its user-friendly platform, flexible options, easy and reliable payroll processing, and robust reporting capabilities. Payroll is straightforward and efficient, making routine processing smooth and stress-free. The system is easy to navigate overall, which saves time across day-to-day HR tasks. The biggest benefit, however, is the dedicated HR Business Partner that comes with the service. The guidance and support provided are consistently helpful, and I always receive the assistance I need in a timely manner. Cons The only challenge I’ve experienced with ADP TotalSource is navigating the reporting section, as the wide variety of reports can make it difficult to quickly locate the specific report I’m looking for, which can occasionally result in wasted time. However, assistance is always available and reaching out for help usually resolves the issue quickly. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We made the switch because we need more options and guidance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2026 Hi Elizabeth, Your positive experience with ADP TotalSource made our day! We’re so glad that you are enjoying the efficiency of ADPs payroll process. Thank you for your kind words, and we can’t wait to continue to partner for success. [View all Reviews](https://www.capterra.com/p/113109/ADP-TotalSource/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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