--- title: "ADP TotalSource Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ADP TotalSource Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/113109/ADP-TotalSource/" page_type: "product" language: "en" --- # ADP TotalSource Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ADP TotalSource ## What is ADP TotalSource? ADP TotalSource provides comprehensive HR and compliance support that combines HR technology with personalized service. Clients can manage employee data, onboarding, policy administration, performance processes and workforce reporting through a single solution. Employees have access to self-service tools that help them complete HR tasks and access important workplace information. Clients are supported by dedicated HR professionals who provide guidance on HR best practices, workforce challenges and day-to-day employee matters. HR compliance support helps businesses navigate changing employment regulations, workplace requirements and HR-related responsibilities. By combining HR technology with ongoing expert support, ADP TotalSource helps businesses streamline HR administration, reduce compliance complexity and create a better experience for employers and employees. ## What is ADP TotalSource used for? [Human Resources](https://www.capterra.com/human-resource-software/)[PEO](https://www.capterra.com/peo-software/)[Benefits Administration](https://www.capterra.com/benefits-administration-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 458 user reviews Reviews sentiment Positive 83% Neutral 10% Negative 7% Pros & cons Streamlined and intuitive interface Centralized HR data management Cumbersome and limited reporting tools High and nontransparent pricing structure ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Onboarding / 2026 - PEO / 2026 - Benefits Administration / 2025 - Human Resources / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ADP TotalSource?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adp.com/&name=ADP TotalSource) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ADP TotalSource 4.2 (458) VS. [4.9 (4,860)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price Contact vendor Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (456) Ease Of Use 4.9 (1,927) Value For Money 3.9 (390) Value For Money 4.8 (1,583) Customer Service 4.1 (400) Customer Service 4.7 (1,656) ## ADP TotalSource alternatives [4.6 (3,547)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,766)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Paylocity](https://www.capterra.com/p/86714/WebPay/) [4.3 (1,928)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/86714/WebPay/) [View all alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) ## FAQs about ADP TotalSource Overview ### What problems does ADP TotalSource solve? ADP TotalSource solves fragmented HR administration, manual payroll processing, paper-based records, and compliance burden by centralizing payroll, benefits, time tracking, PTO, tax reporting, and employee self-service. Small businesses, HR teams of one, office administrators, and multi-state employers benefit most from faster payroll cycles, fewer employee data requests, and better visibility into workforce records. Answer based on 322 reviews Overview ### Which roles and teams benefit most from ADP TotalSource? ADP TotalSource is most used by HR teams, office managers, finance leaders, and executives at growing businesses. HR managers and directors rely on it for payroll, benefits, and compliance workflows, while CFOs, controllers, and operations leaders use it to streamline reporting, workforce administration, and day-to-day employee management. Answer based on 452 reviews Overview ### What company size and industries is ADP TotalSource built for? ADP TotalSource is built for small businesses, with 86% of reviewers from that segment, and supports companies from 5 to 1,000+ employees. Its reviewer base is spread across Real Estate, Information Technology and Services, and Hospital & Health Care, each representing 5%, with additional use across midsize and enterprise firms. Answer based on 457 reviews Features and Usability ### What are the key features of ADP TotalSource? ADP TotalSource includes core payroll management and HR management features such as direct deposit, tax compliance, time tracking, and PTO tracking. Differentiating features include benefits administration outsourcing, 401(k) tracking, employee self service for pay stubs and W-2s, and customizable reporting for payroll, compliance, and workforce data. Answer based on 220 reviews Integrations ### Which third-party tools and platforms does ADP TotalSource integrate with? ADP TotalSource integrates with Dynamics 365, GoCo, NetSuite, and When I Work. These third-party platforms cover payroll and accounting sync, HR data and contractor hiring, financials and general ledger workflows, and workforce reference or contact management. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on ADP TotalSource? ADP TotalSource offers in-person training, live online sessions, webinars, documentation, and videos, which help most teams get started quickly. Reviewers say payroll users and basic admins often learn fast, while reporting, platform changes, and mandatory employee training can take longer, especially for less office-based or less technical teams. Answer based on 16 reviews Getting Started and Support ### What customer support options does ADP TotalSource offer, and how do users rate the experience? ADP TotalSource offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful, attentive, and quick, especially through dedicated representatives and chat. However, experiences vary: some report long waits, inconsistent follow-through, difficulty reaching assigned contacts, and outdated knowledge base articles. Answer based on 150 reviews Security ### How does ADP TotalSource handle data security and access control? ADP TotalSource uses single sign-on, identity verification, password recovery tools, and employee self-service access to protect payroll, benefits, and personal information. Reviewers also note strong overall security and performance. Some users report frequent password changes, slower sign-ins, confusing password resets, and delays when updating permissions or getting access support. Answer based on 18 reviews Payroll management ### How well does ADP TotalSource handle payroll management? ADP TotalSource handles payroll management well for many small and growing businesses, with reliable processing, time tracking, and integrated HR support. Teams often value the simpler payroll workflow and compliance help, though some mention a learning curve, occasional support delays, and limits around contractor or special payroll needs. Answer based on 220 reviews ## Who uses ADP TotalSource? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined and intuitive interface 83% positive reviews out of 101 Most reviewers report ease of use allows quick access to HR tasks and information without confusion. Greta V. Institutional Development Director, 2 - 10 employees. "The convenience of having all functions on one easy-to-use portal." Cumbersome and limited reporting tools 55% negative reviews out of 60 Some reviewers find reporting difficult to navigate, lacking customization, and often not user-friendly or intuitive. Peter K. Chief Financial Officer, 11 - 50 employees. "Writing new reports was tricky. When one writes reports only once in a while, it is difficult to remember the process." Centralized HR data management 86% positive reviews out of 35 Most reviewers describe organized information as providing a unified platform for managing HR resources efficiently. Serenity N. Sr. Director of Administration and HR, 11 - 50 employees. "It's great to have a combined package that allows us to have everything under one platform." High and nontransparent pricing structure 68% negative reviews out of 47 Most reviewers report pricing is expensive, with unclear fees and limited transparency in billing or cost breakdowns. Comprehensive support for small firms 80% positive reviews out of 25 Most reviewers indicate small business features help smaller organizations access vital HR services and benefits. Slow and inconsistent support responses 71% negative reviews out of 34 Most reviewers describe response time as delayed, with urgent issues often unresolved or requiring repeated follow-ups. Rowie Z. HR Manager, 51 - 200 employees. "he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team." ## Features AI summary Based on 14,356 Human Resources reviews Capterra reviewers point to these as the Human Resources features they value most: - **Employee Management** (**43%** of reviewers rated this feature as critical) - **Payroll Management** (**59%**) - **HR Management** (**45%**) ADP TotalSource supports all three top-priority capabilities: **Employee Management**, **Payroll Management**, and **HR Management**. Together, these features give businesses a central way to manage employee records, handle payroll accurately, and oversee core HR processes, helping teams stay organized, reduce administrative work, and support day-to-day workforce operations more effectively. Employee Management 4.2 (95) 72.63% of 95 reviewers that rated this feature as important or highly important This aspect helps you efficiently track, update, and manage employee information and PTO. Reviewers appreciate the convenience and ease of making changes, though some report occasional confusion with employee records and ongoing PTO communication issues. Payroll Management 4.3 (180) 79.44% of 180 reviewers that rated this feature as important or highly important It gives you reliable payroll processing, easy tax compliance, and straightforward timecard management. Users think payroll is generally simple and support is responsive, though some mention the portal can be confusing and system navigation could be improved. HR Management 4.3 (115) 75.65% of 115 reviewers that rated this feature as important or highly important ADP TotalSource offers helpful compliance tools, up-to-date HR law guidance, and efficient reporting. Reviewers appreciate the knowledgeable support and easy document management, but some say response times are slow and the HR module feels less robust than other areas. Employee Database 4.3 (117) 75.21% of 117 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Time Off Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests Benefits Management 4.2 (110) 78.18% of 110 reviewers that rated this feature as important or highly important With this capability, you can streamline benefits enrollment and access, and often get better rates than through brokers. Some reviewers find the process easy and support helpful, but many feel the health insurance options are expensive and not competitive. ADP TotalSource 99 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - 401(k) Tracking: Track 401(k) participant contributions and employer match - ACA Reporting: Collect data and compile reports to stay in compliance with Affordable Care Act requirements - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Benefits Administration Outsourcing: Delegate benefits administration to third party vendors - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: With this capability, you can streamline benefits enrollment and access, and often get better rates than through brokers. Some reviewers find the process easy and support helpful, but many feel the health insurance options are expensive and not competitive. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Direct Deposit: Digitally deposit correct payroll amounts into individual employee's bank accounts - Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Management: This aspect helps you efficiently track, update, and manage employee information and PTO. Reviewers appreciate the convenience and ease of making changes, though some report occasional confusion with employee records and ongoing PTO communication issues. - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Self Service: Gateway through which employees can access the system - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - For PEO/ASO: Designed for professional employer organizations or administrative services organizations. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Management: Allows employees to set and manage work or career related goals - Health Insurance Administration: Set up and manage health insurance benefits for employees - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: ADP TotalSource offers helpful compliance tools, up-to-date HR law guidance, and efficient reporting. Reviewers appreciate the knowledgeable support and easy document management, but some say response times are slow and the HR module feels less robust than other areas. - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Job Description Management: Create, share, and manage the distribution of job descriptions/duties - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - Life Insurance Administration: Set up and manage life insurance benefits for your employees - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: It gives you reliable payroll processing, easy tax compliance, and straightforward timecard management. Users think payroll is generally simple and support is responsive, though some mention the portal can be confusing and system navigation could be improved. - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Analytics: Predict future data based on historical data sets - Provider Management: System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers - Real-Time Reporting: Active reporting of data and metrics - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retirement Plan Management: Set up and manage retirement benefits for your employees - Self Service Portal: You benefit from an intuitive portal that lets employees access pay, benefits, and update information independently. Reviewers appreciate the time savings and ease of use, but some say navigation can be confusing and wish it were more user-friendly. - Sick Leave Tracking: Track and manage sick leave time - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - W-2 Preparation: Automatically create and distribute W-2/1099 tax forms to employees. - Wage Garnishment: Automatically subtract garnishments from wages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.2 (454) 4.2 Based on 454 reviews ## Pricing Value for money 3.9 (390) ### Starting price Free trial not available Value for money 3.9 (390) 3.9 Based on 390 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (400) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (400) 4.1 Based on 400 reviews ## User reviews Overall rating 4.2 Based on 458 reviews Filter by rating 5(234) 4(146) 3(48) 2(13) 1(17) Mentioned topic Sorted by most recent Charlotte K. President Business Supplies and Equipment ### "Costly PEO but satisfactory performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 1, 2026 We used ADP for a few years - overall it was easy enough for our HR manager to utilize as well as our employees. Cost was the biggest reason for moving away from this software. Pros We used ADP TotalSource as our HR software, PEO, payroll management, hourly tracking, and integrated it with Netsuite. Their Netsuite Integration and overall just the liability benefit of having a PEO was the most advantageous for us. Cons Utilizing a PEO is a really expensive option for smaller size companies. We have around 100 employees and while it may work better for more enterprise size businesses, it was just too costly for us compared to other non-PEO providers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 10, 2026 Thank you for your review, Charlotte. We appreciate you taking the time to share your experience. Your feedback is important to us and helps guide our ongoing efforts to enhance our products, services, and overall client experience. While we are disappointed that you are no longer an ADP client, we value the opportunity to learn from your comments. JK Jeri K. Office Manager Transportation/Trucking/Railroad ### "Valuable Asset " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 It has been great! I can reach out and get any question answered that I need help solving. All the members of TotalSource have been wonderful. Pros It helps me manage all the office requirements for health care and payroll that we need. Security for payroll and benefits have been helpful. Cons The cost is high for a small company but after many years of being a member it has helped us so much that it is truly valuable. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Wanted help with regulations and benefit opportunities Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reasons for choosing ADP TotalSource Ease of using the ADP system and recommendations from others. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 15, 2026 Thanks, Jeri, Your kind words about ADP being a valuable asset means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. TH Teresa H. Director of Business Operations and CFO Education Management ### "Good at first, until it wasn’t." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 24, 2026 We have made the decision to partner with another PEO going forward. ADP TotalSource was not the right fit for us. Pros Lower benefits cost is the best thing about ADP TotalSource. We saved the company and our employees significant money. Cons The Time and Attendance feature is awful. It. Requires so much more work than other payroll company platforms. Switched from [CheckWriters](https://www.capterra.com/p/171540/HRCheck/) We are expanding and needed something that would be all encompassing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2026 Hi Teresa, I apologize for the frustration you experienced. Your feedback is essential to us, and we appreciate you bringing this to our attention. We will be looking into the Time and Attendance feature and functionality. We are sorry to see you go but truly appreciate the honest feedback about not being the right fit for your organization. If there is anything else you would like to share, please do not hesitate to reach out. GV Greta V. Institutional Development Director Non-Profit Organization Management ### "User-friendly, but costs are becoming prohibitive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2026 Pros The platform is very easy to use for staff. From the Admin perspective, it is also very user-friendly. Cons The cost is high for a nonprofit like ours. The market has other options for similar products for lower costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Hi Greta, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear the ADP platform is easy to use & user-friendly. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! Harshul S. Sr tech specialist Information Technology and Services ### "Reliable HR platform with a learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 27, 2026 my experience is been positive, especially for handling payroll and compliance in one system. It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well. Pros I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks. Cons Some parts the platform feel just a little complicated and takes time to understand. Support is a little slow during busy periods Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2026 Thanks so much, Harshul! Your kind words about ADP means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. OB Oluwatobi B. Behavior Technician Hospital & Health Care ### "User-friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 15, 2026 Overall, my experience with ADP was good. It has a user-friendly interface that is easy to navigate without confusion. It’s also security conscious. Pros What I like the most about ADP is the user-interface. It’s quite user-friendly and simple. I liked the fast access to my pay check, pay history and tax as well. Cons What I don’t like about the ADP app is that sometimes, it can be slow, taking time to load. Also, there are some occasional system glitches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2026 Thanks, Oluwatobi! Your kind words about ADPs user-interface mean so much to us. We are thrilled that we could meet your expectations; plus, your honest feedback motivates us to provide excellent service every day and is helpful to our team. We look forward to our continued partnership. AG Allen G. President Financial Services ### "Maybe ADP needs to listen to clients and fix problems " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 January 8, 2026 Fair - I have been a ADP total source client for 15 years now. Instead of getting better the overall service went down in quality. I constantly have to audit the work product. Also, due to ADP negligence I have surfaced numerous federal tax errors on government programs... Pros Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well. Cons Inability to handle complex matters, large bureaucracy, failure to take responsibility for mistakes, many unresolved issues that just die on the vine and inability to offer competitive benefits Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reasons for choosing ADP TotalSource At the time great pricing and easy implementation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 27, 2026 Thank you for sharing your concerns, Allen. We are disappointed that your experience is not what you expected. Your feedback is important, and we would like the opportunity to investigate this further. Please contact at clientfeedback@adp.com. We appreciate the partnership! EK Eric K. CEO Computer Hardware ### "ADP total source review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2026 Pros Coverage. One website for all HR/payroll need. phone service is great. prompt and most agents can resolve issue right on spot. Cons webiste difficult to navigate through different field. confused sometimes not direct. or should i say not clear nor direct. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) no my decision. prior CFO made the change. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2026 Thank you, Eric, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with your HR/Payroll needs. Your honest feedback is invaluable, and we appreciate you sharing your story. LL Lori L. Head of People, North America Marketing and Advertising ### "My amazing ADP Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2026 Excellent. I couldn't ask for a better support team. From \[sensitive content hidden\] all the way to \[sensitive content hidden\] and my 401k, they are always on top of things. Pros The team collaboration - I have gotten into an amazing grove with my support people. They make my life so much easier in every aspect from simple questions to more in depth on how the system works. Cons The wait time sometimes is horrible to get through to anyone to help. Especially on payroll days. When I am in panic mode and waiting for over 20 minutes it makes me anxious. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing ADP TotalSource They had the best customer support through the years. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 17, 2026 Thank you, Lori, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with ADPs customer support. Your feedback is invaluable, and we appreciate you sharing your story. DR Diane R. VP of Finance Wholesale ### "VP of Finance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 6, 2026 Very Good, nice people to work with. there are a few different options for additional insurance that we have access to. Pros Ease of payroll module and the recourses available. The 800 number is extremely helpful and knowledgeable. Cons the fees are high, and I no longer see a benefit of being part of the ADP Medical insurance. Each year the rates are going up as much as if we were on our own. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) for the medical to be more affordable and more options Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reasons for choosing ADP TotalSource More options were offered to me as a company Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2026 Hi Diane, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. 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