Automatic Data Processing

ADP TotalSource

4.5 / 5 33 reviews


Average Ratings

33 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Automatic Data Processing
  • www.adp.com/
  • United States

About ADP TotalSource

ADP TotalSource, is your comprehensive HR partner for benefits, payroll, compliance, risk management, safety, recruiting, and more.


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ADP TotalSource Features


ADP TotalSource Reviews Recently Reviewed!

work information easily attained

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I can get my personal info without going to a manager, I can clock in and out fairly easily. I can check it at home or at work. I have my own log-in. My various job titles are separated by different codes making it easy to differentiate my pay rates.

Cons: Wish it was quicker to sign in especially when others are waiting, and when password is entered wrong, you have to re-enter username too.

Using ADP TotalSource does take away a good deal of the HR questions. Not a total solution.

Nov 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Most categories are well defined, and easily accessible. It's good to be able to be able to get contact information that correspond to each category.

Cons: No longer works on Safari (we're an "Apple house"). 3rd party EZLabor does not work well with software. Time-out is way too short.

Very happy with ADP

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate and find information. Layout is good. Love that just about everything can be done online with little help from Totalsource team.

Cons: It's not even the software, the only issue is for initial log on, ADP has many user sites. It would be easier if ADP didn't have so many log ins.

Great overall customer service! Easy to work with.

Nov 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great overall customer service with all of the ADP individuals who i have worked with. The online portal is easy to use for all employees and administrators.

Cons: The different options that ADP offers for their 401k plans and partnerships. Other than that pretty happy with the service

Overall, the system allows me to handle most of the HR related paperwork tasks easily.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to change and update wages, dates, hours, status and benefits enrollment on my own and that it's essentially a one stop record of all of my employment, benefit and wage data.

Cons: Not enough flexibility to combine different types of data into a custom report. Sometimes I want to pull data about hours worked, wages, attendance, discipline, reviews, benefits, etc. and all of the fields aren't available or aren't labeled intuitively.

LOVE ADP!! I used ADP in our organization and loved it!!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love most about it is the ease of use for the employee, the managers, HR, and anyone who needed access.

I needed to change the archaic payroll system that was here before me.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I mostly like how easy and simple the software is to use. It also gives your employees a lot of control where it would just be time consuming for you, such as their personal information. Employees can update their tax info, direct deposit, request time off, and do all their time clocking. It makes it for a more hands off experience for HR so they can focus on bigger and more important things.

Cons: Sometimes there are items you can not change without ADP's assistance, that puts a delay on certain items. Also, some items work off of pay periods, so to remove an employee I have needed to wait one-two pay periods.

Excellent Service

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use BUT the service and customer support that assist our account is SUPERB!

Cons: Reporting options and the Ilearn Admin user options could be easier to use.

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Best Decision Ever

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Overall: Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Friendly , knowledgeable associates that are always ready, willing, and very capable of handling you

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: As the administrator, I find the ease of use a plus when I am short on time and need to get things done.

Has a vast array of info in one place.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am able to log onto the site and get all the information I need to process payroll and to get resource information.

Cons: My job responsibilities vary during the day. I'd like to be able to sign onto the site one time during the day and have it available throughout the day without repeated sign ons.

I love the HRIS platform. All the team members I assigned to my account have been wonderful.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and feels intuitive. They layout is clean and pleasant to look at. The reports are easy to create and download.

Cons: I don't like that I have to roll each pay period and that I cannot set up the payroll template that transfers from EZ Labor to payroll

Overall: It is very data driven and easy to find information.

I have found ADPTotal Source a great product for the business

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of use. I am able to find answer to many of my questions in the software. Employees are able to sign in and provide most of the information on their own.

Cons: New Hire Enrollment in new states. Can not set up in advance and it takes a long time ( 3 - 5 days) to get the codes needed to complete new hire process. Very slow and lots of follow up

Overall: Employees are able to enter most of their information on their own less followup with employeee.

Excellent offering of services and customer support

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every possible report one can think of is available so I appreciate that. That's all I can think of.

Cons: Some terms for the reports to generate aren't always clear- should read as basic as possible as I'm working fast and need to know right away where to go to generate reports. I guess this can be overcome with experience...

I LOVE working with ADP Totalsource. Their site is easy to manage and their service is impeccable.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Do not need lessons to use and never need to contact support for assistance for every day things. I could probably state that in the time we have been using ADP Totalsource - approximately 6-8 years, I have had to contact support for their program/site less than 10 times.

Overall: Ease of use, accuracy, support.

This software lets you do so many things

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of putting in payroll, new employees, updating employees, getting reports, terminating employees, etc. Really quick and easy.

Cons: There isn't anything we just don't like about this software. Do wish you could use your right/left arrow keys when inputting payroll. It would save a lot of time. You can use the up/down arrow keys, but not the right/left.

Overall: The ease of turning in payroll whenever I am ready without having to make phone calls to do so. Reports at my fingertips, ease of setting up employees, etc.

Easy to use software

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick, easy to navigate, helpful links to other articles or features. The software is able to redirect if needed to get the answers I am looking for.

Cons: As an administrator , the ireports section isn't as easy to use as the other reports in the reporting section.

Overall: It is quick, easy to use, and rarely has system outages.

If seen the system evolve, and I see it going in the right direction.

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Adjustments to employee benefits are helpful. I am able to edit employee's payscale, hours worked, and vacation hours.

Cons: Report lookups are slow, and convoluted. It takes a lot of patience to work through the Internet reporting. There needs to be more premade reports to run.

ADP TotalSource

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great support. The ESC is prompt and helpful. Very easy to use. I like the option to run reports. Easy to navigate.

Cons: Times out quickly. Sometimes I wish it was easier to look up everything in the employee's profile without having to change tabs, but I understand that this is for compliance reasons.

Good for simple HR data and analytics, nightmare for more advanced details

Oct 10, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: At the employee level data is displayed in a friendly and easy to read way. Panels separate data into easy to understand groups.

Cons: Reporting is awful. Not being able to get accurate effective dates on single fields is awful for analytical reporting. Advanced reporting requires further work after the data is collected to process it into a meaningful method,

Overall: Full HR ingegration between payroll, talent acquisition, HRIS, and employee relations.

Easy to Use

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly software, great for small businesses. Payroll and HR support are included so you always have someone to call.

Cons: Sometimes the reps who are assigned to you are not responsive. They do not have a great sense of urgency.

It appears to be more complicated that it should be. Not a real fan of this time keeping software.

Sep 14, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps track of time and calculates available PTO/Vacation time. Allows me to clock in from my desk top PC and at time clock stations around the plant.

Cons: Complicated to use. Can't access reports. Printing out reports is difficult. Sometimes it takes awhile to login and clock in.

Great for Administrators

Aug 29, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: The administrative portal is very thorough. The user portal is not as intuitive, unfortunately.

Pros: There are a lot of features and fantastic in-depth reporting, both standard and customizable. You can use csv files to upload large batches of data, instead of having to do the data entry one by one.

Cons: It can be difficult to find what you're looking for. The redesigned site is definitely an improvement, and there's a bookmark feature to assist with this issue.

System is fairly easy to use. Have been using it for many years as an employee and as a supervisor.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ability to use from where ever and do not have to be in my work system. All the information that you need in relation to HR is in one location.

Cons: do not like the way to request days off or ability to see all those on that you have approved for a specific day when considering another request.

Very efficient in managing employee information

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of modifying records. Entering wage information and having one solution for all the HRIS needs of our organization.

Cons: Some segments are not available without paying extra, and the extra is cost prohibitive. The reports and queries are complex to create (custom).

Rosen Equities

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using ADP Totalsource for a few years now, we have always had great service, great follow when we have questions and our dedicated representatives has made everything smooth sailing.

Very easy to use for all employees

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall an easy to use product.

Pros: ADP is very easy software to use as a payroll administrator and as an employee. Entering and keeping track of hours worked is a very simple process. The ease of the mobile is a great plus as well. Integrated well with internal system. One employee can use for multiple jobs.

Cons: There are many help options available but cant seem to get a "live/dedicated" agent to assist. Training videos are short.

Great Partner

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ADPTS has been a wonderful business partner and has helped us acheive our business goals in every way possible while not greatly adding to our overhead!

Renewal is now Complete

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Questions well answered, things went well and follow up was timely. ADP was very proactive on getting the renewal done.

Chief Financial Officer

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've worked with Customer support representative from ADP for more than 10 years and it has been great. Her expertise & professionalism are second to none.

President/CEO

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very Simple to use

Overall: We have had 100 percent satisfactory relationship with ADP TotalSource for over 10 years. Extremely Professional and very easy to work with. Highly recommend.

A PEO from an industry giant

Jun 04, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
1 / 5
Value for Money

Comments: I came into an organization that was already using ADP Totalsource as a HR/Benefits solution due to a lack of previous personnel in the HR space. The organization was about 80 people when I joined and was about 175 when we left total source. ADPTS is a good solution for a small organization with minimal HR capacity, our HR partner on the ADP side, Tarena, was AMAZING and the interface itself was fairly easy to manage on the admin side. We ended up leaving after multiple years of around 10% increases to cost of benefits and the inability to get a clear picture on exactly what certain components were costing. In the end, I'd say it's a good short term solution (or possibly long term) for very small businesses, but once you hit 75-100 employees, it's a good time to move on.

Pros: Great HR partner from ADP, fairly easy to use system, all in one platform saved a lot of time on the benefits administration side.

Cons: Expensive, no way to individually negotiate benefits so you're tied to whatever increase they negotiate for the full PEO, not a lot of wiggle room in the product, no transparency or separation of cost by piece of product, just one large bill.

Feb 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money