Automatic Data Processing

ADP TotalSource


4.5 / 5
153 reviews

Who Uses This Software?

Small and mid-sized businesses looking to find and keep employees, offer cost-effective employee benefits, keep up with employment regulations, grow, and more.


Average Ratings

153 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Automatic Data Processing
  • www.adp.com/
  • United States

About ADP TotalSource

ADP TotalSource, is your comprehensive HR partner for benefits, payroll, compliance, risk management, safety, recruiting, and more.


ADP TotalSource Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management

ADP TotalSource Reviews Recently Reviewed!


Very user friendly, easy to navigate. Reports are great. Current on laws and mandates involving HR

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the fact that I know all my "i's" are dotted and my "t's" are crossed when it comes to Federal and State laws and mandates. Payroll is smooth and easy requiring just a little data entry. The new hire process is quick and easy. I love the Handbook creator and am looking forward to starting the training for our employees. I love that if you are not sure what to do you can click on the training video and take a quick tutorial. I also like that instructions come with most forms so nothing is left out and there is very little room for error. I love my payroll rep and HR business partner. If I have a question, they are always quick with an answer and many times have taken the time to walk me through what to do so I understand the process and learn it.

Cons: I have not quite figured out how to use the performance management section under the HR tab. There are still so many functions that I have not used. It took quite a bit of effort to get our PTO to be calculated and to show up on our employees pay stub.

Overall: The assurance that I am up on all the laws and mandates involving human resources, that I have handled HR issues appropriately, that my payroll is done correctly with the correct withholdings and my PTO is correctly calculated. I like that I have a plethora of reports at my disposal.

5 Stars All Around

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are too many pros to write about here. From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.

Cons: The only issue that I have ever had with them was trying to get a tax issue on my paycheck resolved, there was a lack of communication on the part of customer service, and it took much too long to get the issue resolved.

Overall: Regardless of the con listed above, this was an outlying issue, and the overall quality and customer service of this organization has been amazing.

Very easy to use

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

Cons: Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

Vendor Response

by Automatic Data Processing on May 09, 2018

Pascale,

Thanks so much for your review! We are pleased to see that ADP TotalSource ranks as a 5-Star product for you.

As for that strange one-time web browser glitch, we agree, that is odd. Please know that this review has been passed along to our TotalSource software team so they are aware of this.

Thank you again for taking time out from supporting your clients to submit this review. We look forward to continuing to offer stellar service to Quorum Review IRB!

User Friendly Human Resources Tool!

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP Total Source is really easy to use. I am able to quickly and easily manage my employees timecards and yearly reviews and it takes all of the guess work out of the process for me. I love that it alerts me if something doesn't look right or when things are changed or become due.

Cons: There are still a lot of functions that are available that I do not know how to use. The scheduling part is a little confusing so I don't use it.

Overall: We use ADP Total Source to keep track of all of our human resources needs.

This software lets you do so many things

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of putting in payroll, new employees, updating employees, getting reports, terminating employees, etc. Really quick and easy.

Cons: There isn't anything we just don't like about this software. Do wish you could use your right/left arrow keys when inputting payroll. It would save a lot of time. You can use the up/down arrow keys, but not the right/left.

Overall: The ease of turning in payroll whenever I am ready without having to make phone calls to do so. Reports at my fingertips, ease of setting up employees, etc.

A HR Generalists Dream

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I loved being able to keep track of all my employee payroll, time off, benefits and calendars in one place. I had been working with a much simpler software system before we made the transition and it was honestly like night and day. We had an issue with not being able to completely track employee time off so some employees were taking more vacation time than they had earned and with ADP it was so much easier to track all employee hours.

Cons: The only real complaint I have is the time it takes to complete certain tasks. I would rather it be careful and thorough but sometimes it can be time consuming

Overall: I was with the company when we made the transition over ADP and it was a huge change but it made normal day to day tasks easier and especially helped with time off/ vacation pay, and benefit compliance.

I needed to change the archaic payroll system that was here before me.

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I mostly like how easy and simple the software is to use. It also gives your employees a lot of control where it would just be time consuming for you, such as their personal information. Employees can update their tax info, direct deposit, request time off, and do all their time clocking. It makes it for a more hands off experience for HR so they can focus on bigger and more important things.

Cons: Sometimes there are items you can not change without ADP's assistance, that puts a delay on certain items. Also, some items work off of pay periods, so to remove an employee I have needed to wait one-two pay periods.

ADP - A Powerhouse

Apr 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP has so many features and functions for time-management and keeping, employee documentation, handbook generation, etc. It really is the powerhouse and meeting place for all things that you would need. I've also personally been able to find ADP useful as it keeps track of other companies that I have worked with in the past that utilized ADP, making tax information easy to find and reference.

Cons: I would say that it seems that they have bigger clients at time that take more priority, so some requests may take longer than what you would initially expect.

Overall: Overall a very positive and great experience!

Does the Job

May 14, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This HRIS system helps with many compliance efforts and works much better if you have a solid on boarding and transition experience.

Pros: It handles many traditional HRIS functions and also stores employee documents. Benefit enrollments and changes are handled completely by ADP. Minimizes the amount of paperwork needed for new hires. Has reporting features that can connect to existing accounting software.

Cons: The look is a bit clunky. It can be very difficult to navigate at times and finding features not regularly used can be very difficult. Lags behind in customization especially around creating documents that require initials, signatures and so forth. ADP is very large and you can easily get lost among the masses and be transferred many times, even when you have a designated rep.

ADP has been excellent to work with from implementation to daily HR and Payroll.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What do you like most about this software?

Ease of use and the fact that ADP has been excellent to work with from implementation to daily HR and Payroll.

Cons: What do you like least about this software?

It would be nice to have an automated benefit renewal web application where the employer can instantly visually see the impact of any substitute health plan on the company and each employee..

Overall: ADP has been excellent to work with from implementation to daily HR and Payroll.

I think overall it is a good investment for the company. Even though it does seem expensive.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the ease of use and the availability of information. Information on compensation is available to determine the cost of an employee and to relay that to them. There is also historical data on salary that is helpful to have electronically.

Cons: The customer support seems as if they have too much on their plate. Possibly that they have been given more than they are feasibly able to do.

Overall: The ability to keep all of my employee information in one place.

Versatile and Easy to use

Dec 20, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like all of the feature that are available for employees in the ADP platform. We are able to complete so many necessary tasks with this platform.

Cons: The software is hard to access from mobile devices. It does not format for mobile viewing and must be used on a desktop/laptop for best viewing.

Overall: I am able to not only clock in and out, but can access pay stubs, estimate pay, complete reviews, update insurance and personal information and even have access to coupons and discounts.

Great for Administrators

Aug 29, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: The administrative portal is very thorough. The user portal is not as intuitive, unfortunately.

Pros: There are a lot of features and fantastic in-depth reporting, both standard and customizable. You can use csv files to upload large batches of data, instead of having to do the data entry one by one.

Cons: It can be difficult to find what you're looking for. The redesigned site is definitely an improvement, and there's a bookmark feature to assist with this issue.

Great software!

Apr 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the easy of clocking in and out on my cellphone everyday and not being tied down to a computer or an actual time clock.

Cons: The app is a little glitchy and doesn't work 100% of the time. Sometimes it will clock you in twice right in a row and you have to get it fixed by upper management. Requesting time off is a little hard to understand.

Overall: Overall, I believe it's a great product. No major issues with it.

Easy to use, but if you need help it's a coin toss

May 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: ADP totalsource has made our HR process essentially hands off. It has freed up our HR team to work on other matters, which is huge for a small team.

Pros: I really that employees can go in, check their PTO balances, look into their pay stubs, and make changes to their 401k without having to bother HR employees about these questions. It makes the HR process essentially self-service which is huge for a small business.

Cons: Getting help when you call into the helpline is not always easy, it depends on which employee you get. Sometimes they brush you under the rug, other times they bend over backwards. Also, it can get confusing when using multiple ADP products such as totalsource, work force now, etc. The log-ins can be similar and cause confusion.

Capterra loader

Best Decision Ever

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Overall: Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Love the software but there are issues linking Easy Labor with Total Source

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is easy to use and navigate with. The reporting mechanisms are very good and helpful too.

Cons: Hate that Easy Labor and Total Source are separate. Still have issues with the correct accruals showing up consistently in both software packages. The service center is attempting to correct

Overall: Reporting, easy for employees to use and navigate on

ADP Total Source has been great for our Company.

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having our Employees be able to do the paper work online versus doing on paper. The employees have access to their paycheck electronically

Cons: The least thing we like is the internet reports. It is a little time consuming trying to find the report you are looking for however with the more we work with this section it is getting easier

I have been using ADP Totalsource for more than 2 years for all of my employment needs and training.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can use ADP from my phone. I am able to clock in, view my hours and see my pay without anywhere and anytime. It's very convenient.

Cons: The software doesn't always pick up my punches so my manager has to manually enter them. if i can't remember the exact time of my punch, I have to guess and I lose time.

Overall: Convenience more than anything.

Best HR Service Site

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. This is one of the best software groups for doing HR/Payroll requirements for a small business. Any questions my employees have I can get it quickly through the site.

Cons: This is a great site. I cant think of any cons. I am glad we chose this site.

Overall: ADP Total Source is pretty great and the support staff is top notch.

ADP Totalsource is a fantastic service.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Managing payroll and employees and processing new hires. Totalsource is very user friendly and our employees agree!

Cons: The time software that integrates with Totalsource, EZ Labor. The EZ Labor program does well on capturing the clock-in clock-out times, but requires a lot of batch adjustments after importing into Totalsource.

I LOVE working with ADP Totalsource. Their site is easy to manage and their service is impeccable.

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Do not need lessons to use and never need to contact support for assistance for every day things. I could probably state that in the time we have been using ADP Totalsource - approximately 6-8 years, I have had to contact support for their program/site less than 10 times.

Overall: Ease of use, accuracy, support.

Capterra loader

Run Away, Don't Walk

Aug 10, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Cons: Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke-numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Overall: Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Throw that Excel spreadsheet away and pick up this

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Before, we were tracking hours by using excel. TotalSource made everything really easy. I am not able to track hours, OT, payroll and benefits.

Cons: I have no real con about this software other than the customer service. It is sometime really hard to get in contact with anyone when help is needed.

Easy to use software

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick, easy to navigate, helpful links to other articles or features. The software is able to redirect if needed to get the answers I am looking for.

Cons: As an administrator , the ireports section isn't as easy to use as the other reports in the reporting section.

Overall: It is quick, easy to use, and rarely has system outages.

Very happy with ADP

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate and find information. Layout is good. Love that just about everything can be done online with little help from Totalsource team.

Cons: It's not even the software, the only issue is for initial log on, ADP has many user sites. It would be easier if ADP didn't have so many log ins.

Overall experience is great

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is fabulous. Reps are always able to solve any problems I have save one (see cons). I rest assured knowing that all payroll related tasks are being dealt with properly and in a timely manner.

Cons: Reporting is weak. I am unable to use ireports and have spent a lot of time with ADP technicians trying to get this function to work to no avail. I would like to be able to run simply reports with just the data I need and not have to download tons of data into a spreadsheet and then sort it out.

Overall: With ADP handling all payroll and benefits I save many, many hours of work. I know the work will be done properly and be kept up with all current regulations.

Once set up very easy to enter data and pull reports

Dec 07, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can create custom reports to meet our company's needs. Saves time and money by eliminating hard copy paystubs - staff has access to view their own information such as paystubs and T4s on line. Help desk is quick to respond. Offers more than just payroll by linking customers to the "Bridge" their HR information site which allows customers to network with other professionals as well as offering a wide range of pertinent HR information.

Cons: Have difficulty issuing ROEs, have had to phone for assistance every time and the ADP support team does not seem to be able to explain how to issue an ROE so that the employee's pay is zeroed out - consistently shows negative pay and requires on of the ADP support persons to make the adjustment.

Overall: Save time and money by eliminating the hard copy portion of paystubs etc. No longer have to resend T4s due to staff not updating address, as the staff has the capability and responsibility to log on to their own account and download their own information.

ADP

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The payroll program and HR program were great to use. I know the other departments used the accounting part but I did not. It was easy to enter data and easy to run reports.

Cons: It was so much easier than other programs really nothing.

Overall: The payroll is always on time and right.

One stop shop for payroll, benefits and HR

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perfect service for our company; offers a breadth of benefits and services our Company could not find on its own as a small employer. Easy to use, amazing customer service and dedicated support people.

Overall: A complete payroll, benefits and HR system all in one easy to use application.

If seen the system evolve, and I see it going in the right direction.

Nov 01, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Adjustments to employee benefits are helpful. I am able to edit employee's payscale, hours worked, and vacation hours.

Cons: Report lookups are slow, and convoluted. It takes a lot of patience to work through the Internet reporting. There needs to be more premade reports to run.

WF System help us to drive Smoothly.....

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Costumer Support for all the day today issues...

Report Generation for monthly , Quarterly & Annually

Cons: It should be more customized in report generating .

Assigning of Account managers to the clients should more Efficient in fixing the issues .

Totalsource

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Very expensive a lot more than your quote.

Pros: That it put most things on one platform basic job of tracking logging in and out and employee record keeping.

Cons: Software is outdated not easy to navigate. They promise a you will have so much more time not true. And it doesn't replace a hr manager for sure. You never sure if the answer you get is true. also if you give employees a bonus ADP gets a bonus.

Capterra loader

Overall I am very happy with ADP.

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.

Cons: I really dislike the ireports, not user friendly at all.

Have a hard time finding the reports I need.

Easy to Use

Oct 10, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly software, great for small businesses. Payroll and HR support are included so you always have someone to call.

Cons: Sometimes the reps who are assigned to you are not responsive. They do not have a great sense of urgency.

Great functionality & ease of use

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to see time sheet summary and benefits outstanding. Also easy to add requests for time off and submit corrections

Cons: UI is somewhat dated but this doesn't hamper performance at all. Ease of use is great!

We have been a customer of ADP Total Source for almost 20 years

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Provides us with accurate information. Security is a priority but still user friendly. The information listed on each tab is easy to understand and affords you the opportunity to access more data if necessary.

ADP TotalSource Review

Aug 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user friendly and easy to use.

Cons: There could be some improvements when running reports.

Overall: My overall experience with ADP TotalSource has been painless. It is a great software and service and will continue to use it!

Excellent Service

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use BUT the service and customer support that assist our account is SUPERB!

Cons: Reporting options and the Ilearn Admin user options could be easier to use.

ADP review

Apr 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was the user of ADP for several years at a previous workplace. At one point I was also the administrator of ADP for employees for whom I was the office manager. As a user, it was easy to navigate the program and determine what my pay rate was, how much my paycheck was, what deductions were taken out, how much sick time and vacation time I had, etc. As the administrator, the routine tasks of managing payroll or vacation time were easy enough.

Cons: Communication with the entire staff through the software as well as scheduling features were not up to par.

Capterra loader

PEO

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Many more options than previous payroll software.

Cons: When updates are done that provide no additional functionality just changing the look.

Overall: We have used ADP TotalSource for several years now. We are a small company that has been hovering around 50 employees and still find the value that a PEO can provide. At time the assistance you get can be lacking depending on the associate assigned to your account and it took us almost a year to get a refund for a cancelled payroll check that they withdrew from our account. Overall they have functioned the way we needed them to and do not have any problems that their competitors would most likely have as well.

TotalSource is the way to go

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate on the TotalSource site; from entering new hires, processing payroll, enrolling in benefits and more.

Cons: At times it can be hard to find a specific reports.

ok to use

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Details on the Information provided. Would be good more explanations boxes saying what is it Item about and the purpose.

Cons: You can not use the application in two devices if you dont log off from one of them. THe application at the cell phone is a bit slow.

Overall: Can see all my persona information, pay stub, etc. Can clock in and clock out. It is piratical.

We love support team! We like our representatives. They are always helping us!

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User Friendly- Easy access to help or forms. Organized very well. Always shows phone numbers of who to call when you have questions.

Cons: No notification of changes. The change over from www.mytotalsource.com to myadp.com or mykplan.com. Wish there was one site to link all and one username and password for employees

Overall: Support

One stop shopping for payroll and benefits information

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product and I'm glad my employer uses it!

Pros: Love this as an end user, as it gives me access to my pay information as well as benefits. The enrollment process is simple and their customer service is great as well. The extra benefits through ADP (things like cell discounts and discounted movie tickets) are also great.

Cons: They ask to change passwords too often and the LifeMart services opens in a weirdly shaped box through Chrome that you can't change the size of.

Has a vast array of info in one place.

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am able to log onto the site and get all the information I need to process payroll and to get resource information.

Cons: My job responsibilities vary during the day. I'd like to be able to sign onto the site one time during the day and have it available throughout the day without repeated sign ons.

ADP TotalSource is Great!

Apr 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: ADP TotalSource is super easy to use, cost efficient , helpful

Cons: We still haven't figured out how to use all the functions

A better user experience than other PEO solutions...

Mar 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The user experience with ADP solutions is far better than our previous PEO provider, a large competitor to ADP. Through TotalSource/Workforce now, you can easily see your employment profile, benefits, retirement, employer sponsored programs, ongoing education, and many other useful planning and professional development tools.

Cons: Upon first sign-up, the different ADP product portals are a little confusing between TotalScource, Workforce Now, MyKPlan, RUN, MyADP, etc. Sometimes the e-mails weren't clear or the links were incorrect and you were trying to create an account or login to the wrong portal.

Someone is always available to talk with me and I do not have to leave a message.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I do not have to worry about filing quarterly reports or keep updated on all the tax changes.

It is very user friendly. It is very easy to teach a new user how to use this software.

Cons: I think the i reports is somewhat not as user friendly as the other programs.

I don't know why we have to wait for a email to let us know that it is now ready to finish the payroll process. There has been a few times that the email did not come through and I had to call ADP

Functionalities

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoyed the ease of finding my company documents and processes without having to request it.

Cons: Worst thing is when we forget the password, saving password process is complicated and confusing.

Overall: Overall it's very good, I get everything in my hand quickly.