Automatic Data Processing

ADP TotalSource

4.5 / 5 92 reviews


Average Ratings

92 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Automatic Data Processing
  • www.adp.com/
  • United States

About ADP TotalSource

ADP TotalSource, is your comprehensive HR partner for benefits, payroll, compliance, risk management, safety, recruiting, and more.


ADP TotalSource Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal

ADP TotalSource Reviews Recently Reviewed!


Capterra-loader

Run Away, Don't Walk

Aug 10, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Cons: Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke¿numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Overall: Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Very user friendly, easy to navigate. Reports are great. Current on laws and mandates involving HR

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the fact that I know all my "i's" are dotted and my "t's" are crossed when it comes to Federal and State laws and mandates. Payroll is smooth and easy requiring just a little data entry. The new hire process is quick and easy. I love the Handbook creator and am looking forward to starting the training for our employees. I love that if you are not sure what to do you can click on the training video and take a quick tutorial. I also like that instructions come with most forms so nothing is left out and there is very little room for error. I love my payroll rep and HR business partner. If I have a question, they are always quick with an answer and many times have taken the time to walk me through what to do so I understand the process and learn it.

Cons: I have not quite figured out how to use the performance management section under the HR tab. There are still so many functions that I have not used. It took quite a bit of effort to get our PTO to be calculated and to show up on our employees pay stub.

Overall: The assurance that I am up on all the laws and mandates involving human resources, that I have handled HR issues appropriately, that my payroll is done correctly with the correct withholdings and my PTO is correctly calculated. I like that I have a plethora of reports at my disposal.

Capterra-loader

We used this product for our HRIS.

Apr 24, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Helped us transition from paper to the electronic age. We now had a system within which we could maintain several employee functions, so in the end it did save us time and allowed us to do more (run reports, retrieve employee data quickly, etc.)

Cons: It was so buggy! The two sides (HR and Payroll modules) would not "talk" to each other which meant errors or glitches. Trying to keep data accurate was nightmarish. We had to develop our own internal process of not making any changes on the HR side when Payroll was running. We actually gave it two days before we would make any changes, even if an employee had terminated on the day payroll was running. Reports were rarely accurate.

Overall: We were able to move from paper to electronic records.

ADP TotalSource is a solid, no-frills PEO that works effectively for our joint ventures.

Dec 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall, ADP TotalSource checks most of the boxes needed to satisfy all of requirements of being a software system designed to act as a PEO. While there could certainly be some improvements, none of the products on the market seemed perfect, and this was one of the best 2-3 that I found.

Pros: It integrated well with our other systems and software. The customer service and support has been good and the implementation and set-up went smoothly. It does everything it was expected to and does have some nice reporting functionality included as well. It's user interface isn't particularly exciting, but is fairly intuitive and easy to pick up.

Cons: While it does what is needed, I feel like they could display more info per page and find ways to minimize "unnecessary clicks" to accomplish basic tasks related to sourcing, candidate, pipeline, dispositions, and requisition management. Also, resumes don't seem to always open properly using the Chrome browser. Sometimes, they must be downloaded in order to be viewed.

This software lets you do so many things

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of putting in payroll, new employees, updating employees, getting reports, terminating employees, etc. Really quick and easy.

Cons: There isn't anything we just don't like about this software. Do wish you could use your right/left arrow keys when inputting payroll. It would save a lot of time. You can use the up/down arrow keys, but not the right/left.

Overall: The ease of turning in payroll whenever I am ready without having to make phone calls to do so. Reports at my fingertips, ease of setting up employees, etc.

I needed to change the archaic payroll system that was here before me.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I mostly like how easy and simple the software is to use. It also gives your employees a lot of control where it would just be time consuming for you, such as their personal information. Employees can update their tax info, direct deposit, request time off, and do all their time clocking. It makes it for a more hands off experience for HR so they can focus on bigger and more important things.

Cons: Sometimes there are items you can not change without ADP's assistance, that puts a delay on certain items. Also, some items work off of pay periods, so to remove an employee I have needed to wait one-two pay periods.

ADP has been excellent to work with from implementation to daily HR and Payroll.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What do you like most about this software?
Ease of use and the fact that ADP has been excellent to work with from implementation to daily HR and Payroll.

Cons: What do you like least about this software?
It would be nice to have an automated benefit renewal web application where the employer can instantly visually see the impact of any substitute health plan on the company and each employee..

Overall: ADP has been excellent to work with from implementation to daily HR and Payroll.

I think overall it is a good investment for the company. Even though it does seem expensive.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the ease of use and the availability of information. Information on compensation is available to determine the cost of an employee and to relay that to them. There is also historical data on salary that is helpful to have electronically.

Cons: The customer support seems as if they have too much on their plate. Possibly that they have been given more than they are feasibly able to do.

Overall: The ability to keep all of my employee information in one place.

One stop shop for payroll, benefits and HR

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perfect service for our company; offers a breadth of benefits and services our Company could not find on its own as a small employer. Easy to use, amazing customer service and dedicated support people.

Overall: A complete payroll, benefits and HR system all in one easy to use application.

Versatile and Easy to use

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like all of the feature that are available for employees in the ADP platform. We are able to complete so many necessary tasks with this platform.

Cons: The software is hard to access from mobile devices. It does not format for mobile viewing and must be used on a desktop/laptop for best viewing.

Overall: I am able to not only clock in and out, but can access pay stubs, estimate pay, complete reviews, update insurance and personal information and even have access to coupons and discounts.

Great for Administrators

Aug 29, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: The administrative portal is very thorough. The user portal is not as intuitive, unfortunately.

Pros: There are a lot of features and fantastic in-depth reporting, both standard and customizable. You can use csv files to upload large batches of data, instead of having to do the data entry one by one.

Cons: It can be difficult to find what you're looking for. The redesigned site is definitely an improvement, and there's a bookmark feature to assist with this issue.

Good for simple HR data and analytics, nightmare for more advanced details

Oct 10, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: At the employee level data is displayed in a friendly and easy to read way. Panels separate data into easy to understand groups.

Cons: Reporting is awful. Not being able to get accurate effective dates on single fields is awful for analytical reporting. Advanced reporting requires further work after the data is collected to process it into a meaningful method,

Overall: Full HR ingegration between payroll, talent acquisition, HRIS, and employee relations.

A PEO from an industry giant

Jun 04, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
1 / 5
Value for Money

Comments: I came into an organization that was already using ADP Totalsource as a HR/Benefits solution due to a lack of previous personnel in the HR space. The organization was about 80 people when I joined and was about 175 when we left total source. ADPTS is a good solution for a small organization with minimal HR capacity, our HR partner on the ADP side, Tarena, was AMAZING and the interface itself was fairly easy to manage on the admin side. We ended up leaving after multiple years of around 10% increases to cost of benefits and the inability to get a clear picture on exactly what certain components were costing. In the end, I'd say it's a good short term solution (or possibly long term) for very small businesses, but once you hit 75-100 employees, it's a good time to move on.

Pros: Great HR partner from ADP, fairly easy to use system, all in one platform saved a lot of time on the benefits administration side.

Cons: Expensive, no way to individually negotiate benefits so you're tied to whatever increase they negotiate for the full PEO, not a lot of wiggle room in the product, no transparency or separation of cost by piece of product, just one large bill.

Capterra-loader

My company uses this software to manage our time cards and other HR related features.

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think that this is a good base software/website for the needs. My company uses this software to manage our time cards and other HR related features.

Cons: I would like a quicker way to clock in. The site does seem dated, but it works. The see my paycheck function is slow and does not open in the same browser.

Overall: My company uses this software to manage our time cards and other HR related features.

We have been a customer of ADP Total Source for almost 20 years

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Provides us with accurate information. Security is a priority but still user friendly. The information listed on each tab is easy to understand and affords you the opportunity to access more data if necessary.

Capterra-loader

Best Decision Ever

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Overall: Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Love the software but there are issues linking Easy Labor with Total Source

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is easy to use and navigate with. The reporting mechanisms are very good and helpful too.

Cons: Hate that Easy Labor and Total Source are separate. Still have issues with the correct accruals showing up consistently in both software packages. The service center is attempting to correct

Overall: Reporting, easy for employees to use and navigate on

ADP Total Source has been great for our Company.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having our Employees be able to do the paper work online versus doing on paper. The employees have access to their paycheck electronically

Cons: The least thing we like is the internet reports. It is a little time consuming trying to find the report you are looking for however with the more we work with this section it is getting easier

I have been using ADP Totalsource for more than 2 years for all of my employment needs and training.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can use ADP from my phone. I am able to clock in, view my hours and see my pay without anywhere and anytime. It's very convenient.

Cons: The software doesn't always pick up my punches so my manager has to manually enter them. if i can't remember the exact time of my punch, I have to guess and I lose time.

Overall: Convenience more than anything.

ADP Totalsource is a fantastic service.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Managing payroll and employees and processing new hires. Totalsource is very user friendly and our employees agree!

Cons: The time software that integrates with Totalsource, EZ Labor. The EZ Labor program does well on capturing the clock-in clock-out times, but requires a lot of batch adjustments after importing into Totalsource.

Don¿t recommend

May 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Complete lack of transparency in pricing. They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for. In addition, you give up a lot of control. For example, you cannot apply your own Paid time off policy because their system won¿t accomdate it. Also they tell you if you don¿t use their employee handbook (limiting your particular needs) that their Errors and omissions insurance won¿t apply.

I LOVE working with ADP Totalsource. Their site is easy to manage and their service is impeccable.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Do not need lessons to use and never need to contact support for assistance for every day things. I could probably state that in the time we have been using ADP Totalsource - approximately 6-8 years, I have had to contact support for their program/site less than 10 times.

Overall: Ease of use, accuracy, support.

Easy to use software

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick, easy to navigate, helpful links to other articles or features. The software is able to redirect if needed to get the answers I am looking for.

Cons: As an administrator , the ireports section isn't as easy to use as the other reports in the reporting section.

Overall: It is quick, easy to use, and rarely has system outages.

Very happy with ADP

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate and find information. Layout is good. Love that just about everything can be done online with little help from Totalsource team.

Cons: It's not even the software, the only issue is for initial log on, ADP has many user sites. It would be easier if ADP didn't have so many log ins.

Overall experience is great

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is fabulous. Reps are always able to solve any problems I have save one (see cons). I rest assured knowing that all payroll related tasks are being dealt with properly and in a timely manner.

Cons: Reporting is weak. I am unable to use ireports and have spent a lot of time with ADP technicians trying to get this function to work to no avail. I would like to be able to run simply reports with just the data I need and not have to download tons of data into a spreadsheet and then sort it out.

Overall: With ADP handling all payroll and benefits I save many, many hours of work. I know the work will be done properly and be kept up with all current regulations.

Once set up very easy to enter data and pull reports

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can create custom reports to meet our company's needs. Saves time and money by eliminating hard copy paystubs - staff has access to view their own information such as paystubs and T4s on line. Help desk is quick to respond. Offers more than just payroll by linking customers to the "Bridge" their HR information site which allows customers to network with other professionals as well as offering a wide range of pertinent HR information.

Cons: Have difficulty issuing ROEs, have had to phone for assistance every time and the ADP support team does not seem to be able to explain how to issue an ROE so that the employee's pay is zeroed out - consistently shows negative pay and requires on of the ADP support persons to make the adjustment.

Overall: Save time and money by eliminating the hard copy portion of paystubs etc. No longer have to resend T4s due to staff not updating address, as the staff has the capability and responsibility to log on to their own account and download their own information.

Using ADP TotalSource does take away a good deal of the HR questions. Not a total solution.

Nov 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Most categories are well defined, and easily accessible. It's good to be able to be able to get contact information that correspond to each category.

Cons: No longer works on Safari (we're an "Apple house"). 3rd party EZLabor does not work well with software. Time-out is way too short.

If seen the system evolve, and I see it going in the right direction.

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Adjustments to employee benefits are helpful. I am able to edit employee's payscale, hours worked, and vacation hours.

Cons: Report lookups are slow, and convoluted. It takes a lot of patience to work through the Internet reporting. There needs to be more premade reports to run.

WF System help us to drive Smoothly.....

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Costumer Support for all the day today issues...
Report Generation for monthly , Quarterly & Annually

Cons: It should be more customized in report generating .
Assigning of Account managers to the clients should more Efficient in fixing the issues .

Quality could be better, but overall enjoyed using.

Dec 13, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Payroll was easy to submit and always easy to review. Also accessible anywhere now by app. You are able to clock your time anywhere you are, not having to be burdened by old fashioned clock in.

Cons: Just that, you can clock your time anywhere so sometimes I would fine that employees would clock their time when they weren't quite at work yet. Also, sometimes the payroll is late which is never a good thing.

Capterra-loader

Overall I am very happy with ADP.

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.

Cons: I really dislike the ireports, not user friendly at all.
Have a hard time finding the reports I need.

Easy to Use

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly software, great for small businesses. Payroll and HR support are included so you always have someone to call.

Cons: Sometimes the reps who are assigned to you are not responsive. They do not have a great sense of urgency.

Experience has been great.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is user-friendly, straightforward and easy to use. There are many reports available for our use.

ADP TotalSource Review

Aug 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user friendly and easy to use.

Cons: There could be some improvements when running reports.

Overall: My overall experience with ADP TotalSource has been painless. It is a great software and service and will continue to use it!

Excellent Service

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use BUT the service and customer support that assist our account is SUPERB!

Cons: Reporting options and the Ilearn Admin user options could be easier to use.

Very easy to use

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

Cons: Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

Vendor Response

by Automatic Data Processing on May 09, 2018

Pascale, Thanks so much for your review! We are pleased to see that ADP TotalSource ranks as a 5-Star product for you. As for that strange one-time web browser glitch, we agree, that is odd. Please know that this review has been passed along to our TotalSource software team so they are aware of this. Thank you again for taking time out from supporting your clients to submit this review. We look forward to continuing to offer stellar service to Quorum Review IRB!

ok to use

Jul 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Details on the Information provided. Would be good more explanations boxes saying what is it Item about and the purpose.

Cons: You can not use the application in two devices if you dont log off from one of them. THe application at the cell phone is a bit slow.

Overall: Can see all my persona information, pay stub, etc. Can clock in and clock out. It is piratical.

We love support team! We like our representatives. They are always helping us!

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User Friendly- Easy access to help or forms. Organized very well. Always shows phone numbers of who to call when you have questions.

Cons: No notification of changes. The change over from www.mytotalsource.com to myadp.com or mykplan.com. Wish there was one site to link all and one username and password for employees

Overall: Support

The big behemoth of payroll processing. Not the most intuitive.

Apr 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Handles all payroll needs at least from an employee perspective. I can log my PTO hours, track my time, view my pay stubs and submit PTO requests.

Cons: It is not the most intuitive platform to get the hang of. It looks very clunky and it took me some time to fully understand where to submit PTO for approval.

Has a vast array of info in one place.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am able to log onto the site and get all the information I need to process payroll and to get resource information.

Cons: My job responsibilities vary during the day. I'd like to be able to sign onto the site one time during the day and have it available throughout the day without repeated sign ons.

It appears to be more complicated that it should be. Not a real fan of this time keeping software.

Sep 14, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps track of time and calculates available PTO/Vacation time. Allows me to clock in from my desk top PC and at time clock stations around the plant.

Cons: Complicated to use. Can't access reports. Printing out reports is difficult. Sometimes it takes awhile to login and clock in.

Someone is always available to talk with me and I do not have to leave a message.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I do not have to worry about filing quarterly reports or keep updated on all the tax changes.
It is very user friendly. It is very easy to teach a new user how to use this software.

Cons: I think the i reports is somewhat not as user friendly as the other programs.
I don't know why we have to wait for a email to let us know that it is now ready to finish the payroll process. There has been a few times that the email did not come through and I had to call ADP

Timestamp logging

Jan 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: This software provides real time logging for accurate clock in and clock out. Software is quick, lacking any considerable lagging.

Cons: Time allocation is not as user friendly as storage of allocation codes is relatively limited. A more extensive list would be helpful.

Overall, the system allows me to handle most of the HR related paperwork tasks easily.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to change and update wages, dates, hours, status and benefits enrollment on my own and that it's essentially a one stop record of all of my employment, benefit and wage data.

Cons: Not enough flexibility to combine different types of data into a custom report. Sometimes I want to pull data about hours worked, wages, attendance, discipline, reviews, benefits, etc. and all of the fields aren't available or aren't labeled intuitively.

Overall TotalSource is a great resource.

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That everything is consolidated and easy for the employees to have all their resource options available through their log in.

Cons: There are a few things that aren't as easily available like they were on other separate programs. There are extra loops to jump rather than doing tasks direct like I was able to do on ADP RUN for payroll.

Overall: Less employee questions since everything is available on their login page.

Professional help for the Small Business

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's Very Easy to Use and if you have any questions, customer service is just a phone call away. Your payroll is laid out exactly how you would by using an excel spreadsheet. All you need to do is drop in hours and the software does everything else for you.

Cons: Trying to enter the effective dates for some kind of deduction or benefit change or deletion. Setting up a new employee is difficult and time consuming.

I have found ADPTotal Source a great product for the business

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of use. I am able to find answer to many of my questions in the software. Employees are able to sign in and provide most of the information on their own.

Cons: New Hire Enrollment in new states. Can not set up in advance and it takes a long time ( 3 - 5 days) to get the codes needed to complete new hire process. Very slow and lots of follow up

Overall: Employees are able to enter most of their information on their own less followup with employeee.

work information easily attained

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I can get my personal info without going to a manager, I can clock in and out fairly easily. I can check it at home or at work. I have my own log-in. My various job titles are separated by different codes making it easy to differentiate my pay rates.

Cons: Wish it was quicker to sign in especially when others are waiting, and when password is entered wrong, you have to re-enter username too.

Easy to use

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Friendly user interface, provide quick access to the most common commands or features.
It's very well organized.

Cons: It would be helpful if it would have a search field for the options or reports we can't find very easily.

Overall: This message is for Capterra:
In the drop down menu for industry, we are not in your list. We are a MEP Engineering, or you could have "Engineering" only, Civil is not the only Engineering branch.

ADP TotalSource

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great support. The ESC is prompt and helpful. Very easy to use. I like the option to run reports. Easy to navigate.

Cons: Times out quickly. Sometimes I wish it was easier to look up everything in the employee's profile without having to change tabs, but I understand that this is for compliance reasons.

The best you are going to get for payroll

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: As far as payroll goes ADP offers complete access to both employees and employers. From managing time cards to checking pay stubs.

Cons: If a person has had ADP prior to sign up it pulls forward old pay statements which can be confusing while making you make a new username.

Don't Go ADP Because You Think the Name Makes It Better! It's the Worst

Apr 04, 2018
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: - It's a PEO so for most businesses it is good at staying compliant - They are great with payroll - Employees do not like it at all

Cons: - There are many other great PEOs that will help you get what you want compliantly - The implementation is a nightmare and support is next to none - The benefits are not great for employees, which creates a LOT of frustration on the HR team - ADP customer service is a nightmare - I once had to wait for two hours just to get someone - ADP PEO will drop you without discussing it and they will tell a good amount of lies - Compared to all of the systems on the market, ADP is the worst when it comes to the customer

System is fairly easy to use. Have been using it for many years as an employee and as a supervisor.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ability to use from where ever and do not have to be in my work system. All the information that you need in relation to HR is in one location.

Cons: do not like the way to request days off or ability to see all those on that you have approved for a specific day when considering another request.

Most tasks are user-friendly and when I need further instruction my business partners are there.

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to make HR changes and updates quickly and shift some of that burden to the employees themselves.

Cons: The reporting is not as self-explanatory as I'd like. There are times when I am still not sure how to pull certain information and must reach out to my ADP business partner.

Capterra-loader

Very smooth transition and versatile product

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It takes only a brief amount of training and is fast, simple and provides a great audit trail. The support from humans is great .

Cons: A few of the report titles are odd. It can be difficult getting through the automated phone system.

Overall: Quality, consistent payroll and valuable employee benefits.

Easy to use I never have any issues.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy accessibility never have any issues with it. If I do I can always call with a problem. ADP always helps me with any problems if they occur.

Very easy to use for all employees

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall an easy to use product.

Pros: ADP is very easy software to use as a payroll administrator and as an employee. Entering and keeping track of hours worked is a very simple process. The ease of the mobile is a great plus as well. Integrated well with internal system. One employee can use for multiple jobs.

Cons: There are many help options available but cant seem to get a "live/dedicated" agent to assist. Training videos are short.

Great product with many benefits.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use ADP TotalSource not only for payroll but also for my personal benefits. Easy to use for insurance and keeping track of employees.

Cons: Since there are so many different parts of ADP TotalSource - my suggestion is for more employee onboarding information.

Easy to use

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the Snapshot feature that captures all employee info on one page. Also the custom reports allows you to pull your data as needed

Cons: I don't like the new way you have to pull up the weekly reports or a history of employees paychects.

Capterra-loader

My external HR department

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service and a great program. Has more knowledge and experience than nearly every inhouse department I have encountered

Glad we made the change! One place for every HR need.

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are less steps when processing payroll. Many standard reports are available instantly and are easy access.

Cons: We noticed that employees can schedule time off even if none is available which can result in a negative balance.

Very efficient in managing employee information

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of modifying records. Entering wage information and having one solution for all the HRIS needs of our organization.

Cons: Some segments are not available without paying extra, and the extra is cost prohibitive. The reports and queries are complex to create (custom).

Reliable

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ADP app for my phone was great. I could obtain a copy of my paycheck prior to auto deposit. I was also able to access my W2s.

Cons: Had to consistently change my password. It seemed in excess and a nuisance. This was a very minor issue.

ADP is great because I can see everything in one place

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how ADP puts tax documents, new employee documents, benefits, payroll/check stubs, vacation policy and employee documents in one place. It's very easy to use, and it's great to be able to fill out documents electronically rather than requesting and copying and mail/dropping off documents over and over again.

Cons: There really aren't any "cons" that I've found. For an older and established product with a lot going on in it at once, it's not too difficult to use or to navigate. Quite satisfied.

Capterra-loader

There is a ton of resources in total source but you have to know about them to find them

Aug 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you log in, it is a great place to quickly and easily see your paychecks, W2s and benefits, along with other ADP perks.

Cons: I just recently found out about my ADP total source discounts for car insurance, flights, pet insurance, etc. I only found out about this through word of mouth from my HR Director. After learning about it, it wasn't extremely difficult to find but it wasn't prominent on the website to get to.

Overall: Very straight to the point but without much description on paychecks, benefits, etc items.

President/CEO

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very Simple to use

Overall: We have had 100 percent satisfactory relationship with ADP TotalSource for over 10 years. Extremely Professional and very easy to work with. Highly recommend.

Excellent offering of services and customer support

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every possible report one can think of is available so I appreciate that. That's all I can think of.

Cons: Some terms for the reports to generate aren't always clear- should read as basic as possible as I'm working fast and need to know right away where to go to generate reports. I guess this can be overcome with experience...

ADP TotalSource has provided my firm with excellent support!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Efficient, user-friendly. It seems to work for our staff with no hiccups. We would highly recommend ADPTotalSource and are planning on a long-term relationship with them.

Cons: Nothing.. Our team is very satisfied with the software and services. We have had no complaints and our processing has gone very smoothly. We would recommend ADP TotalSource.

I love the HRIS platform. All the team members I assigned to my account have been wonderful.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and feels intuitive. They layout is clean and pleasant to look at. The reports are easy to create and download.

Cons: I don't like that I have to roll each pay period and that I cannot set up the payroll template that transfers from EZ Labor to payroll

Overall: It is very data driven and easy to find information.

ADP is a solid product, but it's not exactly as user friendly as it could be

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the features of ADP, and the ease of access between administrators and users. Also, with a lot of products like this, username/password recovery is hard, and ADP makes it very easy which I like.

Cons: It's not the easiest to navigate as a user. For example, to manage PTO you have to click on a calendar, which is a bit confusing. There's lots of blank space on your homepage, and I wish the layout was redesigned to be a bit more user friendly.

I used it as a beginner user and as I grew in the company became an admin in the software.

Jul 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of navigation was the thing I enjoyed the most. Everything was self explanatory. I didn't need any coaching or training class on how to use the program, even after I was given admin access to approve time cards, approve PTO, and deny certain requests.

Cons: The price. To my understanding, my company stopped using it because it was costing it too much money. We decided to go with another software called BambooHR.

We are very glad we switched to ADP

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything automated and I like being able to run the different reports. I often have to use the information.

Cons: sometimes it is not clear where to find the reports I am looking for.. sometimes it gets a little frustrating but I usually can figure it out.

Rosen Equities

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using ADP Totalsource for a few years now, we have always had great service, great follow when we have questions and our dedicated representatives has made everything smooth sailing.

LOVE ADP!! I used ADP in our organization and loved it!!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love most about it is the ease of use for the employee, the managers, HR, and anyone who needed access.

Easy to understand for the end user

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: My company used this program for employee payments and I found it easy to use for seeing pay stubs and organizing documents, especially around tax time and when buying a home when I couldn't find the paper stubs.

Professional customer support

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly easy to use. If I get stuck, help is only an email away. Dedicated representative to help with all issues.

Cons: Difficult to fix errors. I've never used payroll software before and when I make a mistake, I either have to start over from scratch or wait until the next payroll period, 2 weeks away, to correct the error.

Overall: The software is ok but the support staff is better.

What payroll??

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it was to use. I especially like the app. You can view your pay stubs right on the app. Setting payroll every week is a breeze and customer service is amazing.

Cons: Make sure the employer has everything set up for your account or else you can not access anything.

Overall: I have adp do my payroll. Employees also use the app.

Quick and Easy

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like being able to view checks and w-2's as soon as they are available. Also like being able to make any changes

An HR and Payroll Godsend

Jul 08, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Its incredibly easy for employees to use. Tracking time, seeing paystubs, and fulfilling HR needs is now easier than ever.

Cons: The costs. I know there are a few other options out there that are slightly cheaper, but for the quality I dont think you should pass it up.

Pretty robust product

Dec 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly easy to use and makes day to day repetitive tasks much easier and simple especially for the operations team. Overall it seemed more user friendly then competing vendors products even though they had new look and feel on their products

Cons: Custom reporting is a challenge. Many fields are not directly available and need to be customized by the ADP team. Plus my implementation work took longer than expected for a not-so-very-big-customer

Overall the experience was average.

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It was simple app to use for the most part. Everything was laid out in great allowing me to navigate.

Cons: Every once in a while things would not load for me or show time/amount/PTO. Other than those things good.

It's been very smooth

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy how simple the software is to use. It was easy to jump into.

Cons: I really dislike how this review software requires answers for all boxes. Sometimes, you don't want to answer.

Overall: ADP helps me run payroll and my benefits. It's handy.

Feb 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Great overall customer service! Easy to work with.

Nov 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great overall customer service with all of the ADP individuals who i have worked with. The online portal is easy to use for all employees and administrators.

Cons: The different options that ADP offers for their 401k plans and partnerships. Other than that pretty happy with the service

Friendly , knowledgeable associates that are always ready, willing, and very capable of handling you

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As the administrator, I find the ease of use a plus when I am short on time and need to get things done.

Chief Financial Officer

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've worked with Customer support representative from ADP for more than 10 years and it has been great. Her expertise & professionalism are second to none.

Great Partner

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ADPTS has been a wonderful business partner and has helped us acheive our business goals in every way possible while not greatly adding to our overhead!

Renewal is now Complete

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Questions well answered, things went well and follow up was timely. ADP was very proactive on getting the renewal done.

I really enjoy the visibility of this platform

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I loved that this information was readily available. I just wish it was more aesthetically appeasing.

Cons: I wish it was more aesthetically pleasing. I dont like the pie charts and graphs. I feel like this could use an upgrade

Jul 17, 2018
5/5
Overall

Dec 26, 2017
5/5
Overall
Capterra-loader

This software is by far better than its major competetor

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can see and do everything I need to do. When using a competetor's software I always had to call or email somebody for basic functions

Cons: There were more upfront costs with switching platforms but overall the costs will be lower; so far using the software is really easy