# ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (456) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ADP TotalSource Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews DP Deborah P Office AdministratorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Family law firms work with clients who are experiencing a challenge, it is our job in HR to make sure the staff are met with support from their payroll services and benefits teams and ADP TotalSource has been consistent with their positive support.“ July 8, 2025 EF Elizabeth F Office Operations ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 1-2 years. “The only challenge I’ve experienced with ADP TotalSource is navigating the reporting section, as the wide variety of reports can make it difficult to quickly locate the specific report I’m looking for, which can occasionally result in wasted time.“ January 6, 2026 Harshul S Sr tech specialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well.“ February 27, 2026 RZ Rowie Z HR ManagerIndustrial Automation, 51 - 200 employeesUsed the software for: More than 2 years. “he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team.“ December 23, 2025 AG Allen G PresidentFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well.“ January 8, 2026 DP Deborah P Office AdministratorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The recent upgrade to the new platform has been difficult to navigate, even with the tutorials provided, so it can be time-consuming for certain tasks like balancing PTO and Sick time.“ July 8, 2025 RV Rosemary V OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The best part about having ADP handle your payroll you have the confidence that they know the latest tax laws, and they own the responsibility for taxes all being paid on time and getting posted to the correct accounts“ June 7, 2024 LL Lori L Head of People, North AmericaMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Especially on payroll days. When I am in panic mode and waiting for over 20 minutes it makes me anxious.“ January 7, 2026 ## Showing most helpful reviews Showing 1-25 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Er Avinash P. Technical support engineer Information Technology and Services Used the software for: 1-2 years ### "Financial management services by ADP." September 11, 2024 5.0 ADP Total source helps me every month to find my payroll details, my leave counts, my exception and tax deduction information very easily from one portal. It is very simple to use just login, and it starts working. Pros Very convenient method of managing payroll. I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things. Cons It's difficult to understand some of features like managing taxes. I would love if reports will become more easily for benefits. Customer support is not very responsive. Review Source TK Tony K. President Automotive Used the software for: 2+ years ### "ADP saves you time" October 13, 2025 4.0 Overall, ADP gets the job done well. I haven't had many issues with ADP. We have been using ADP for the past 10+ years and had upgraded from their RUN system to TotalSource, which is much more comprehensive. Pros I like the support staff and that ADP covers all HR releated areas needed for a business. It does save you time having all the tools and ADP available throughout the day. Cons ADP is expensive, and the fees are not very transparent. This is the biggest concern that I have with ADP. They don't review fees with you at all, nor do they tell you when fees increase. Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource i had been with adp for awhile already. my ADP rep worked with me to reduce some fees to help us want to stay. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) my company was growing and TotalSource was a good upgrade. Review Source TH Tabatha H. Director of Human Resources Renewables & Environment Used the software for: 2+ years ### "ADP Customer Service should be a focus for this company" May 1, 2025 2.0 The overall experience was not good. We had to manage tax issues on our account, and we did not have a dedicated team. We ended up moving to Paycom. Pros I have worked with ADP RUN, Vantage, Workforce Now, TotalSource, and Major. I think TotalSource was the better of the HRIS systems we used, especially when we brought Payroll in-house and managed the comp benefits piece. Cons Several things were wrong with TotalSource. Customer Service was not strong with either ADP service; one hand did not know what the other hand was doing. We had to go through the whole implementation process because they are treated separately. Additionally, our implementation manager just stopped working or disappeared during implementation. Reporting was not robust. Review Source RZ Rowie Z. HR Manager Industrial Automation Used the software for: 2+ years ### "ADP Total Source " December 23, 2025 4.0 The reporting tools are incredibly helpful, providing comprehensive data that allows businesses to track key metrics and trends effortlessly. These tools enable users to make informed decisions with confidence and ensure compliance with various regulations. The ability to generate detailed reports quickly and efficiently is a significant advantage for businesses of all sizes. Pros One of the standout features of ADP TotalSource is its intuitive and user-friendly interface, which makes navigating the platform a breeze, even for new users. Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations. Cons he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team. This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance. Oh and yes, it is getting expensive! Review Source LF Laura F. Head of People Media Production Used the software for: 2+ years ### "Cost effective PEO" September 17, 2025 5.0 Pros Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations. By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth. With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent. ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience. This year’s migration was my third time moving a company to ADP TotalSource, and each time the process has been consistently smooth and professional. Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems. Each implementation has reinforced my confidence in their service. In short, ADP TotalSource delivers on its promise: freeing HR and leadership teams to concentrate on people and culture, not paperwork. It has truly been a joy to work with them, and I highly recommend ADP TotalSource to any organization looking to modernize HR and empower its people. Cons Not much, sometimes things don't go right, but how they stayed on top of issues and got them fixed fast has been a joy. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) High costs, poor service, promises made that were not followed up on. Review Source ES Erin S. Executive Office Manager Real Estate Used the software for: 2+ years ### "ADP Review" July 9, 2025 4.0 A great tool that makes payroll pretty simple and managing staff a breeze. Our HR BP is the best and shows she cares about our experience and our staff. Pros Our HR Business Partner has been amazing to work with, \[sensitive content hidden\] The web portal is easy to use to managing staffing and payroll. Our employees enjoy the app for timekeeping. Cons Cases often take a long time to get a response, calling or e-mailing is much easier and faster than the Support tool. It's expensive for us, but often is worth it. Alternatives considered [Questco HRCloud Prism](https://www.capterra.com/p/234847/Questco-HRCloud-Prism/) Reason for choosing ADP TotalSource It would have required changing benefit providers which would be a challenge for some staff. The pricing was better across the board in companies we shopped, but ultimately we opted to remain with our carrier for now. Review Source LH Liz H. Office Manager Public Relations and Communications Used the software for: 2+ years ### "ADP TotalSource is One of the TOP PEO's - Experience & Longevity Really are Important." July 3, 2025 4.0 We are very pleased with ADP TotalSource overall and really like our "team" of HR and Payroll Specialists. Pros The best part about ADP TotalSource, besides the payroll service, is the enrollment of employees into benefit programs. As a small business, this takes a lot off my plate. I don't have to set reminders for enrollments since they reach out to the employee(s) directly. The same goes for our 401K program. Cons Our main gripe is the health insurance options. There are limited carriers and plans to choose from and, unfortunately, healthcare rates continue to soar. We're a 12 person company who pays 100% for our staff premiums. That comes out to roughly $9,500 per month for health insurance - and that doesn't include the GAP insurance we pay separately for our employees since the deductible is $5K per person! We originally joined the PEO hoping that being lumped into a larger pool of workers, we'd receive better health insurance and better rates! That is not the case. But that is due to our broken health insurance industry. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Wanted to get into a larger pool for better health insurance rates - but that really didn't pan out. Review Source JD Josie D. Human Resource Manager Construction Used the software for: 6-12 months ### "Our Company LOVES ADP!" October 8, 2025 5.0 Our experience with ADP TotalSource has been amazing. Implementation was expedited for us, so that we could start the benefits as soon as possible. Pricing is great. I, as the HR Manager, have all the support that I need to do my job of making sure the company is compliant. We plan on partnering with TotalSource for the foreseeable future. Pros I love the amount of support that is available through TotalSource. If I have a question about anything pertaining to HR, all I need to do is ask and I receive an an answer very quickly. Cons Our company has been with TotalSource since March. So far, I have not really found a con about working with them. We have had absolutely no issues. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We switched due to having employee benefit availability with TotalSource. Review Source DP Deborah P. Office Administrator Law Practice Used the software for: 2+ years ### "A long term relationship in family law is rare... " July 8, 2025 5.0 A positive relationship in our small family law business. Family law firms work with clients who are experiencing a challenge, it is our job in HR to make sure the staff are met with support from their payroll services and benefits teams and ADP TotalSource has been consistent with their positive support. Pros We have been using ADP TotalSource for years, the tutorials and support were important for our small business. We have had phases where we ran on autopilot and phases when we needed support for hiring and terminating employees and ADP Total Source was there to walk us through the steps. Cons I am a fan of ADP TotalSource, so finding cons is a challenge. The recent upgrade to the new platform has been difficult to navigate, even with the tutorials provided, so it can be time-consuming for certain tasks like balancing PTO and Sick time. However, I appreciate the chat feature that provides real-time support and direction when I find myself stuck completed a task. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP TotalSource The pricing and the overall support and value were better. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The pricing and the overall support and value were better. Review Source Walter P. Director of Accounting Non-Profit Organization Management Used the software for: 1-2 years ### "The total source of frustration" May 8, 2024 2.0 My predecessor chose ADP TS in a hope to streamline and consolidate all of the payroll, benefit administration and HR management into one platform. The TS platform is very clunky and not intuitive at all - whether it be the prep of payroll, the access of reports, trying to decide what benefits you want - none of it was easy. I have used ADP Total Run for other employers and it is so easy and while you don't have a dedicated team, you can chat with someone pretty quickly and get your questions answered. I always had a hard time getting my questions answered with TS. The cost per employee compared to ADP Run or any other platform I have used was much higher and I could not figure out what I was getting for all of the extra fees. Also, they bury their fees in the workers comp and benefit admin stuff so you can't tell how much you are actually paying. I think this may have been my worse payroll experience in my 40 years as an accountant. Pros Almost nothing. I found very little to like about their software or support. Cons The support we received from our "team"? It was a random list of names of folks you could never reach or get a response if you emailed them. Switched from [AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/) We wanted a platform which would handle all of our payroll, benefits and HR management in one platform. Review Source Response from ADP July 18, 2024 Hi Walter, Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. KM Kendra M. CEO Defense & Space Used the software for: 2+ years ### "Mostly good; but inconsistent." March 27, 2025 4.0 I don't love ADP, but the price is right. The service has gotten better in the last year. Pros One stop shopping for payroll, benefits, etc. Our benefits advisor is very responsive. The current payroll advisor is a significant improvement over the prior one. Service has improved in the last year; during COVID (2020) and for a few years after, it was often quite spotty. Cons Site is often difficult to navigate. Delays on getting clear information on tax items (e.g., ERTC, Mass PFML) and sometime on benefits information. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource I don't recall the vendors we looked at. I do recall that we selected ADP for cost and for the medical insurance plans offered. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost savings and one stop shopping for payroll, benefits, etc. Review Source KS Kevin S. Controller Printing Used the software for: 2+ years ### "Keep Up The Good Work!" March 27, 2025 5.0 ADP has been a reliable product that functions as intended and helps me process Payroll / benefits effectively Pros Ease of use Self service Reliable and consistent Cons There has been a fair amount of turnover at the support level. Alternatives considered [empower](https://www.capterra.com/p/140317/empower/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[WorkSight](https://www.capterra.com/p/10022587/WorkSight/) Reason for choosing ADP TotalSource Well-known and easy to use. The gold standard if you will. Review Source SM Susanna M. VP of Finance and HR Biotechnology Used the software for: 2+ years ### "ADP Review" April 3, 2025 5.0 Pros The inclusion of benefits, payroll services and HR support Cons Not many cons but sometimes it takes a while to get the support needed Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Services, past relationship and cost were among the deciding factors Switched from [ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/) The need of more services and a PEO version of what we had with ADP Review Source EB Eleanor B. Director People Operations Pharmaceuticals Used the software for: 2+ years ### "Great but needs some improvement" October 3, 2024 4.0 Good. Payroll processing is simple and clear. Employee profiles are easy to access and update. Time off accruals and balances are easy to see and understand. Benefit enrollment is simple and clear. Employee experience is simple. The layout is easy to navigate. Pros Employee profiles are easy to move around and find on an individual basis any information you need. Cons The Support case system. It is hard to tell what is the most recent additions to the case. It just isn't built for clear documented discussions on issues. It's like you found a ticket system and just bolted it on and didn't check it out to see what it looks like on the user end. Also reporting could be better. Things like adding date ranges for data should be easier to set up for custom reports. And if we need a report created it takes weeks to get it done. No fast turnaround for special reports. Also need to improve during benefit enrollment the setting up of beneficiaries and dependents and the distinction. Employees get it messed up and then have to go back and make changes when they set up dependents as beneficiaries. Maybe some additional detail or walk through questions to help them determine which is which. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Ability to work in the platform and make daily changes ourself. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Capabilities, PEO support, ability to reduce cost of benefits and worker's compensation costs. Review Source KY Keri Y. Executive Director Child Day Care Services Used the software for: 1-2 years ### "Thank you ADP" July 2, 2025 4.0 I am extremely impressed with the level of support, transparency, and ease of use of the website. \[sensitive content hidden\] is available when we need him and helps us understand our options, enabling us to make informed decisions. Pros \[sensitive content hidden\] is a valuable resource to us, not only supporting us with HR topics, but also teaching and supporting us. Cons The only issue we have with ADP is how frequently we have issues for staff trying to clock in and out. Review Source DD Dillon D. Chief Executive Staffing and Recruiting Used the software for: 2+ years ### "Essential business partners" January 5, 2026 5.0 I’m generally happy with ADP. I think our costs are reasonable and the assistance we get is always pretty thorough. Pros There are ample sources and people who can help with whatever questions arise at almost any time, even when our dedicated rep is out of office Cons We’ve seen a bit of turnover in our reps. That’s part of life, but you do build a rapport with some of your reps and that can be a difficult adjustment. Review Source Response from ADP February 17, 2026 Hi Dillon, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. EH Elizabeth H. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" October 13, 2025 5.0 Wonderful! All the ADP staff that I have interacted with from the start till now are knowledgeable and helpful. Pros It saves me time, which is the most important thing to me. The speed that I am now able to complete payroll allows me to have time access other tasks. The accuracy of employee time clock and the ability to monitor for overtime. Cons The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos. Nothing other than that. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "ADP TotalSource has streamlined my management process." June 23, 2025 5.0 Pros ADP Total Source has streamlined my HR and Team Management process. I can do everything I need to do in one place. Cons Pretty pricey in comparison to other platforms. Not as easy to learn and use for those who are not tech savvy. Review Source DO Diane O. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Efficient Platform, Uneven Service Experience" July 7, 2025 3.0 ADP has made efforts to streamline processes, which I appreciated. However, their customer support has been inconsistent. My experience with HR Business Partners (HRBPs) varied widely—from an excellent HRBP and payroll advisor, to one who provided questionable guidance, and finally to a newer HRBP who frequently had to consult with senior staff before offering support, often resulting in delays. Pros Quick access to resources and forms. Processing payroll was smooth, and submitting a ticket was easy. Cons customer service response time was an issue. I would have to send multiple follow up emails, taking 5+ days for guidance. Review Source TM Timothy M. CFO Computer Software Used the software for: 2+ years ### "Easy to Use" April 8, 2025 5.0 We have been customers for 8 years. I really have no complaints as to how anything has gone (excluding my cost concerns as mentioned above). Pros I really like the ease of using the portal. Plus, customer service is outstanding, particularly with my HR business partner, \[sensitive content hidden\]. Ease of reaching a real person is particularly pleasing. Cons It can be costly, both for health insurance and the service itself. Review Source MY Michelle Y. Vp of us operatioms Real Estate Used the software for: 2+ years ### "User experience" March 31, 2025 5.0 Very good. Exceptions are in workforce ow with new hires and not being able to choose Spanish. Pros The personal attention, ability to speak to a real person. Cons The new hire process and welcome kit should all be in one place and continuous, not separated in different areas Review Source CA Cindy A. President and CEO Security and Investigations Used the software for: 2+ years ### "Good and Not so Good" March 27, 2025 3.0 50/50 What ADP does well it nails. I often am frustrated with the portal - where I need to go, why I can't get a phone call. Also, why can't you be transparent with fees? Pros The HR advise is priceless. There is no way I can stay on top of the changing labor laws by myself. Cons When you need something, rather than a call you get a link to a case. You have to go into your portal and if there are more questions, you email. I really want to have a conversation. Pricing is another sore spot. Why can't I get an itemized list of what my payment is covering - how much is unemployment, how much am I paying ADP for their service. Seems ADP doesn't want me to know what they cost. Review Source DK Debra K. Vice President Mining & Metals Used the software for: 2+ years ### "ADP TotalSource - I can't recommend them enough!" October 9, 2024 5.0 ADP TotalSource has helped us to manage our human resources efficiently and professionally for 16 years! They were a shining light in the darkness during Covid shutdowns. ADP helped us to manage layoffs when closures first occurred and we were forced to downsize temporarily, as well as to navigate the PPP Loan Application process with easily accessible reports customized for this purpose. Pros ADP TotalSource makes it easy to offer top quality HR services and benefits to our employees. I am able to print reports, make changes and obtain information quickly and efficiently from their Human Resource Information System. Best of all, their representatives are just a phone call away if I have payroll questions, legal concerns, or safety issues! Cons There has been a major push to go paperless, and reports that used to arrive with our payroll now must be accessed online and printed in house. Review Source NT Nilesh T. President Information Technology and Services Used the software for: 2+ years ### "Good, and love to continue with ADP" July 7, 2025 5.0 I am happy using ADP from last 10 year. see good improvement specially on UI. Good, and love to continue with ADP Pros UI is easy, more intuitive, and simple to use. Good service, I get feedback quickly and effectively, Cons Past year I had one incident where i got wrong information from online support due to that I had to run 2 payrolls. Review Source PK Peter K. Chief Financial Officer Venture Capital & Private Equity Used the software for: 2+ years ### "#1 Payroll Provider" July 2, 2025 5.0 ADP is a great payroll provider. Their years of experience has paid off in the service they offer and the people that work there. Pros Product is very reliable and always tons of detail available. Very helpful employees always at your service.. Cons Writing new reports was tricky. When one writes reports only once in a while, it is difficult to remember the process. Review Source Similar Products Featured