--- title: "ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/113109/ADP-TotalSource/reviews/" page_type: "reviews" language: "en" --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ADP TotalSource Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Harshul S Sr tech specialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well.“ February 27, 2026 EF Elizabeth F Office Operations ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 1-2 years. “The only challenge I’ve experienced with ADP TotalSource is navigating the reporting section, as the wide variety of reports can make it difficult to quickly locate the specific report I’m looking for, which can occasionally result in wasted time.“ January 6, 2026 DP Deborah P Office AdministratorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Family law firms work with clients who are experiencing a challenge, it is our job in HR to make sure the staff are met with support from their payroll services and benefits teams and ADP TotalSource has been consistent with their positive support.“ July 8, 2025 RZ Rowie Z HR ManagerIndustrial Automation, 51 - 200 employeesUsed the software for: More than 2 years. “he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team.“ December 23, 2025 DJ Daniel J HR GeneralistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “What we like most about ADP TotalSource is the ability to bring our benefits under one umbrella for easy employee access.“ October 8, 2025 DP Deborah P Office AdministratorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The recent upgrade to the new platform has been difficult to navigate, even with the tutorials provided, so it can be time-consuming for certain tasks like balancing PTO and Sick time.“ July 8, 2025 AG Allen G PresidentFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well.“ January 8, 2026 CA Cindy A President and CEOSecurity and Investigations, 2 - 10 employeesUsed the software for: More than 2 years. “Pricing is another sore spot. Why can't I get an itemized list of what my payment is covering - how much is unemployment, how much am I paying ADP for their service. “ March 27, 2025 ## Showing most helpful reviews Showing 1-25 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harshul S. Sr tech specialist Information Technology and Services Used the software for: 2+ years ### "Reliable HR platform with a learning curve" February 27, 2026 5.0 my experience is been positive, especially for handling payroll and compliance in one system. It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well. Pros I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks. Cons Some parts the platform feel just a little complicated and takes time to understand. Support is a little slow during busy periods Review Source Response from ADP March 6, 2026 Thanks so much, Harshul! Your kind words about ADP means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. DR Diane R. VP of Finance Wholesale Used the software for: 2+ years ### "VP of Finance" January 6, 2026 4.0 Very Good, nice people to work with. there are a few different options for additional insurance that we have access to. Pros Ease of payroll module and the recourses available. The 800 number is extremely helpful and knowledgeable. Cons the fees are high, and I no longer see a benefit of being part of the ADP Medical insurance. Each year the rates are going up as much as if we were on our own. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing ADP TotalSource More options were offered to me as a company Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) for the medical to be more affordable and more options Review Source Response from ADP February 18, 2026 Hi Diane, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. TH Tabatha H. Director of Human Resources Renewables & Environment Used the software for: 2+ years ### "ADP Customer Service should be a focus for this company" May 1, 2025 2.0 The overall experience was not good. We had to manage tax issues on our account, and we did not have a dedicated team. We ended up moving to Paycom. Pros I have worked with ADP RUN, Vantage, Workforce Now, TotalSource, and Major. I think TotalSource was the better of the HRIS systems we used, especially when we brought Payroll in-house and managed the comp benefits piece. Cons Several things were wrong with TotalSource. Customer Service was not strong with either ADP service; one hand did not know what the other hand was doing. We had to go through the whole implementation process because they are treated separately. Additionally, our implementation manager just stopped working or disappeared during implementation. Reporting was not robust. Review Source ES Erin S. Executive Office Manager Real Estate Used the software for: 2+ years ### "ADP Review" July 9, 2025 4.0 A great tool that makes payroll pretty simple and managing staff a breeze. Our HR BP is the best and shows she cares about our experience and our staff. Pros Our HR Business Partner has been amazing to work with, \[sensitive content hidden\] The web portal is easy to use to managing staffing and payroll. Our employees enjoy the app for timekeeping. Cons Cases often take a long time to get a response, calling or e-mailing is much easier and faster than the Support tool. It's expensive for us, but often is worth it. Alternatives considered [Questco HRCloud Prism](https://www.capterra.com/p/234847/Questco-HRCloud-Prism/) Reason for choosing ADP TotalSource It would have required changing benefit providers which would be a challenge for some staff. The pricing was better across the board in companies we shopped, but ultimately we opted to remain with our carrier for now. Review Source LH Liz H. Office Manager Public Relations and Communications Used the software for: 2+ years ### "ADP TotalSource is One of the TOP PEO's - Experience & Longevity Really are Important." July 3, 2025 4.0 We are very pleased with ADP TotalSource overall and really like our "team" of HR and Payroll Specialists. Pros The best part about ADP TotalSource, besides the payroll service, is the enrollment of employees into benefit programs. As a small business, this takes a lot off my plate. I don't have to set reminders for enrollments since they reach out to the employee(s) directly. The same goes for our 401K program. Cons Our main gripe is the health insurance options. There are limited carriers and plans to choose from and, unfortunately, healthcare rates continue to soar. We're a 12 person company who pays 100% for our staff premiums. That comes out to roughly $9,500 per month for health insurance - and that doesn't include the GAP insurance we pay separately for our employees since the deductible is $5K per person! We originally joined the PEO hoping that being lumped into a larger pool of workers, we'd receive better health insurance and better rates! That is not the case. But that is due to our broken health insurance industry. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Wanted to get into a larger pool for better health insurance rates - but that really didn't pan out. Review Source TA Trisha A. Manager, HR and Administration Computer Software Used the software for: 2+ years ### "Success with ADP" January 5, 2026 5.0 I value my partnership with my account manager and she is always in communication and helpful with all of my needs! I feel important and valued! Pros I love the partnership I have with my account and payroll managers. They are both very efficient and work with me on all of my needs! Cons I would like more benefit options for my employees. I feel like there are limited options. More options focused on health and weightloss is a great option! Alternatives considered [ZingHR](https://www.capterra.com/p/140025/ZIngHR/)[Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reason for choosing ADP TotalSource User friendly and options that cover all areas of HR Review Source Response from ADP February 17, 2026 Thank you, Trisha, for taking the time to leave such a positive review! We’re happy to hear that you had a great experience with us for covering all areas of HR. Your feedback is invaluable, and we appreciate you sharing your story. JD Josie D. Human Resource Manager Construction Used the software for: 6-12 months ### "Our Company LOVES ADP!" October 8, 2025 5.0 Our experience with ADP TotalSource has been amazing. Implementation was expedited for us, so that we could start the benefits as soon as possible. Pricing is great. I, as the HR Manager, have all the support that I need to do my job of making sure the company is compliant. We plan on partnering with TotalSource for the foreseeable future. Pros I love the amount of support that is available through TotalSource. If I have a question about anything pertaining to HR, all I need to do is ask and I receive an an answer very quickly. Cons Our company has been with TotalSource since March. So far, I have not really found a con about working with them. We have had absolutely no issues. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We switched due to having employee benefit availability with TotalSource. Review Source DP Deborah P. Office Administrator Law Practice Used the software for: 2+ years ### "A long term relationship in family law is rare... " July 8, 2025 5.0 A positive relationship in our small family law business. Family law firms work with clients who are experiencing a challenge, it is our job in HR to make sure the staff are met with support from their payroll services and benefits teams and ADP TotalSource has been consistent with their positive support. Pros We have been using ADP TotalSource for years, the tutorials and support were important for our small business. We have had phases where we ran on autopilot and phases when we needed support for hiring and terminating employees and ADP Total Source was there to walk us through the steps. Cons I am a fan of ADP TotalSource, so finding cons is a challenge. The recent upgrade to the new platform has been difficult to navigate, even with the tutorials provided, so it can be time-consuming for certain tasks like balancing PTO and Sick time. However, I appreciate the chat feature that provides real-time support and direction when I find myself stuck completed a task. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP TotalSource The pricing and the overall support and value were better. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The pricing and the overall support and value were better. Review Source DJ Daniel J. HR Generalist Hospital & Health Care Used the software for: 1-2 years ### "ADP TotalSource Transition a Success. " October 8, 2025 5.0 ADP TotalSource has helped make the day-to-day tasks easier. If you are looking for support in your HR department for a growing business, I recommend ADP TotalSource. Pros What we like most about ADP TotalSource is the ability to bring our benefits under one umbrella for easy employee access. Cons One option we do not have and wish we did with ADP TotalSource was the ability to add 1099 employees. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) The option to have all our benefits in one place was important. Review Source MO Marina O. President Non-Profit Organization Management Used the software for: 1-2 years ### "Solid, reliable choice for Payroll / HR" October 31, 2025 5.0 Overall, ADP provides a best-in-class offering of HR and Payroll capabilities, which can be scaled to size. Pros The design is user-friendly and there is a multitude of tools to choose from. The support is also resposive and professional. Cons There are some opportunities for improvement with making menu options more intuitive and reducing the click number Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) For access to better platform and transparent payroll management Review Source TS Toby S. President Consumer Electronics Used the software for: 2+ years ### "ADP TotalSource lets me focus on my business..." July 7, 2025 5.0 ADP TotalSource takes care of all my Payroll & HR needs so that I can focus on what my business does best! Pros The healthcare plans and health plan costs are better and below the cost of anything else we have been able to find for our business....which allows me to pass on these benefits to my employees. Cons My ERC submission is taking a VERY LONG time which is not ADP's fault, but would really like regular follow-up from them letting me know things are still progressing. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Other solutions offer good products, but their health plan benefits are inferior to what ADP TotalSource has to offer Review Source SM Susanna M. VP of Finance and HR Biotechnology Used the software for: 2+ years ### "ADP Review" April 3, 2025 5.0 Pros The inclusion of benefits, payroll services and HR support Cons Not many cons but sometimes it takes a while to get the support needed Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Services, past relationship and cost were among the deciding factors Switched from [ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/) The need of more services and a PEO version of what we had with ADP Review Source DS D'Ann S. HR Consultant Management Consulting Used the software for: 2+ years ### "ADP TotalSource - The solution for small businesses" October 18, 2025 4.0 Overall, it is a system I would highly recommend. ADP's service and technology is constantly expanding and improving. Pros ADP TotalSource is a invaluable resource for a small organizations navigating many of the aspects people employment. ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on. Cons The primary challenge I have seen with ADP TotalSource is that sometimes their support team is limited to assist with matters that can only be moved forward by the account HRBP. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP TotalSource Value, services, resources, and compliance. Review Source KY Keri Y. Executive Director Child Day Care Services Used the software for: 1-2 years ### "Thank you ADP" July 2, 2025 4.0 I am extremely impressed with the level of support, transparency, and ease of use of the website. \[sensitive content hidden\] is available when we need him and helps us understand our options, enabling us to make informed decisions. Pros \[sensitive content hidden\] is a valuable resource to us, not only supporting us with HR topics, but also teaching and supporting us. Cons The only issue we have with ADP is how frequently we have issues for staff trying to clock in and out. Review Source DD Dillon D. Chief Executive Staffing and Recruiting Used the software for: 2+ years ### "Essential business partners" January 5, 2026 5.0 I’m generally happy with ADP. I think our costs are reasonable and the assistance we get is always pretty thorough. Pros There are ample sources and people who can help with whatever questions arise at almost any time, even when our dedicated rep is out of office Cons We’ve seen a bit of turnover in our reps. That’s part of life, but you do build a rapport with some of your reps and that can be a difficult adjustment. Review Source Response from ADP February 17, 2026 Hi Dillon, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. EH Elizabeth H. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" October 13, 2025 5.0 Wonderful! All the ADP staff that I have interacted with from the start till now are knowledgeable and helpful. Pros It saves me time, which is the most important thing to me. The speed that I am now able to complete payroll allows me to have time access other tasks. The accuracy of employee time clock and the ability to monitor for overtime. Cons The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos. Nothing other than that. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "ADP TotalSource has streamlined my management process." June 23, 2025 5.0 Pros ADP Total Source has streamlined my HR and Team Management process. I can do everything I need to do in one place. Cons Pretty pricey in comparison to other platforms. Not as easy to learn and use for those who are not tech savvy. Review Source SN Serenity N. Sr. Director of Administration and HR Non-Profit Organization Management Used the software for: 2+ years ### "Love the all in one package that ADP offers" July 7, 2025 5.0 We've been with ADP for a long time and our overall experience has been positive. It's great to have a combined package that allows us to have everything under one platform. Pros Having everything under one umbrella is really convenient. Also, I really value having an HRBP resource to talk through situations, gather insight and be a partner to us. Cons We've gone through several HRBP's over the years. Thankfully we've been happy with most all of them. Review Source TS Tristin S. HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Gets the job done. Not perfect, though." March 27, 2025 4.0 Overall, ADP has gotten the job done, but it has its frustrations. I had a better experience when my assigned HRBP was more active and responsive. Pros Benefits administration, timekeeping, payroll are all efficient and user friendly. Cons HRBP support is not consistent, myLearning@ADP is really hard to use, talent portion is not user friendly either. Review Source GC GUADALUPE C. FINANCE MANAGER Food & Beverages Used the software for: 2+ years ### "ADP MY CHOICE" March 27, 2025 5.0 Overall my ADP EXPERIENCE IS good, at first it seems some like confusing but it then goes by fast with practice like been using it for a while and i con sider my self somewhat an expert Pros i have been working with ADP FOR SEVERAL YEARS AND What i like the most about ADP is the system is easy to manage, and the log in is easy. Cons ADP the reporting is a little hard to find Review Source NT Nilesh T. President Information Technology and Services Used the software for: 2+ years ### "Good, and love to continue with ADP" July 7, 2025 5.0 I am happy using ADP from last 10 year. see good improvement specially on UI. Good, and love to continue with ADP Pros UI is easy, more intuitive, and simple to use. Good service, I get feedback quickly and effectively, Cons Past year I had one incident where i got wrong information from online support due to that I had to run 2 payrolls. Review Source SH Stephanie H. Treasurer Wholesale Used the software for: 2+ years ### "Unsatisfied is an Understatement" April 3, 2025 1.0 Not good at all. We were sold that this would be outsourced HR and instead we have to do everything on our own. Plus they are slow to respond to emails and often times provide inaccurate or incomplete information. Pros The website. Automation. Access to information Cons Our HR contact is complete unhelpful. We have to figure out everything on our own or they tell us to talk with an HR attorney. No guidance at all. Review Source MH Michael H. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Overall great company!" April 3, 2025 5.0 Overall, we have a really positive experience with Adp. Pros The access to support! The staff are knowledgeable and accessible. Cons I would say the thing I like least is the fees. Review Source DN Daniel N. CTO - Founder Computer Software Used the software for: 2+ years ### "Jasci, LLC" March 31, 2025 5.0 I have now used ADP total source in 3 of my companies over 20 years Pros easy of use and not requiring hiring a team to do the functions Cons We are a virtual company, however we were required to have a company address. Review Source TR Tyler R. Pharmacy Technician Pharmaceuticals Used the software for: 2+ years ### "ADP Review " July 1, 2025 4.0 I didn't actually do the payroll - I think that is an HR thing. But, I do use it to navigate and see my paycheck every two weeks. Pros This product is easy to use. It's easy to see everything needed to see. And easy to understand the breakdown of my paycheck and understand where all of my money is going. Cons I cannot say there was anything that I did not/do not like about ADP. Except for the fact I cannot remember my password to get into it half the time haha. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.