# ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ADP TotalSource Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Streamlined and intuitive interface 83% positive reviews out of 101 Most reviewers report ease of use allows quick access to HR tasks and information without confusion. Greta V Institutional Development Director, 2 - 10 employees. "The convenience of having all functions on one easy-to-use portal." Cumbersome and limited reporting tools 55% negative reviews out of 60 Some reviewers find reporting difficult to navigate, lacking customization, and often not user-friendly or intuitive. Peter K Chief Financial Officer, 11 - 50 employees. "Writing new reports was tricky. When one writes reports only once in a while, it is difficult to remember the process." Centralized HR data management 86% positive reviews out of 35 Most reviewers describe organized information as providing a unified platform for managing HR resources efficiently. Serenity N Sr. Director of Administration and HR, 11 - 50 employees. "It's great to have a combined package that allows us to have everything under one platform." High and nontransparent pricing structure 68% negative reviews out of 47 Most reviewers report pricing is expensive, with unclear fees and limited transparency in billing or cost breakdowns. Comprehensive support for small firms 80% positive reviews out of 25 Most reviewers indicate small business features help smaller organizations access vital HR services and benefits. Slow and inconsistent support responses 71% negative reviews out of 34 Most reviewers describe response time as delayed, with urgent issues often unresolved or requiring repeated follow-ups. Rowie M HR Manager, 51 - 200 employees. "he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team." ## Showing most helpful reviews Showing 1-25 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Er Avinash P. Technical support engineer Information Technology and Services Used the software for: 1-2 years ### "Financial management services by ADP." September 11, 2024 5.0 ADP Total source helps me every month to find my payroll details, my leave counts, my exception and tax deduction information very easily from one portal. It is very simple to use just login, and it starts working. Pros Very convenient method of managing payroll. I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things. Cons It's difficult to understand some of features like managing taxes. I would love if reports will become more easily for benefits. Customer support is not very responsive. Review Source LF Laura F. Head of People Media Production Used the software for: 2+ years ### "Cost effective PEO" September 17, 2025 5.0 Pros Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations. By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth. With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent. ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience. This year’s migration was my third time moving a company to ADP TotalSource, and each time the process has been consistently smooth and professional. Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems. Each implementation has reinforced my confidence in their service. In short, ADP TotalSource delivers on its promise: freeing HR and leadership teams to concentrate on people and culture, not paperwork. It has truly been a joy to work with them, and I highly recommend ADP TotalSource to any organization looking to modernize HR and empower its people. Cons Not much, sometimes things don't go right, but how they stayed on top of issues and got them fixed fast has been a joy. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) High costs, poor service, promises made that were not followed up on. Review Source TH Tabatha H. Director of Human Resources Renewables & Environment Used the software for: 2+ years ### "ADP Customer Service should be a focus for this company" May 1, 2025 2.0 The overall experience was not good. We had to manage tax issues on our account, and we did not have a dedicated team. We ended up moving to Paycom. Pros I have worked with ADP RUN, Vantage, Workforce Now, TotalSource, and Major. I think TotalSource was the better of the HRIS systems we used, especially when we brought Payroll in-house and managed the comp benefits piece. Cons Several things were wrong with TotalSource. Customer Service was not strong with either ADP service; one hand did not know what the other hand was doing. We had to go through the whole implementation process because they are treated separately. Additionally, our implementation manager just stopped working or disappeared during implementation. Reporting was not robust. Review Source DR Diane R. VP of Finance Wholesale Used the software for: 2+ years ### "VP of Finance" January 6, 2026 4.0 Very Good, nice people to work with. there are a few different options for additional insurance that we have access to. Pros Ease of payroll module and the recourses available. The 800 number is extremely helpful and knowledgeable. Cons the fees are high, and I no longer see a benefit of being part of the ADP Medical insurance. Each year the rates are going up as much as if we were on our own. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing ADP TotalSource More options were offered to me as a company Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) for the medical to be more affordable and more options Review Source Response from ADP February 18, 2026 Hi Diane, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. ES Erin S. Executive Office Manager Real Estate Used the software for: 2+ years ### "ADP Review" July 9, 2025 4.0 A great tool that makes payroll pretty simple and managing staff a breeze. Our HR BP is the best and shows she cares about our experience and our staff. Pros Our HR Business Partner has been amazing to work with, \[sensitive content hidden\] The web portal is easy to use to managing staffing and payroll. Our employees enjoy the app for timekeeping. Cons Cases often take a long time to get a response, calling or e-mailing is much easier and faster than the Support tool. It's expensive for us, but often is worth it. Alternatives considered [Questco HRCloud Prism](https://www.capterra.com/p/234847/Questco-HRCloud-Prism/) Reason for choosing ADP TotalSource It would have required changing benefit providers which would be a challenge for some staff. The pricing was better across the board in companies we shopped, but ultimately we opted to remain with our carrier for now. Review Source JD Josie D. Human Resource Manager Construction Used the software for: 6-12 months ### "Our Company LOVES ADP!" October 8, 2025 5.0 Our experience with ADP TotalSource has been amazing. Implementation was expedited for us, so that we could start the benefits as soon as possible. Pricing is great. I, as the HR Manager, have all the support that I need to do my job of making sure the company is compliant. We plan on partnering with TotalSource for the foreseeable future. Pros I love the amount of support that is available through TotalSource. If I have a question about anything pertaining to HR, all I need to do is ask and I receive an an answer very quickly. Cons Our company has been with TotalSource since March. So far, I have not really found a con about working with them. We have had absolutely no issues. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We switched due to having employee benefit availability with TotalSource. Review Source TA Trisha A. Manager, HR and Administration Computer Software Used the software for: 2+ years ### "Success with ADP" January 5, 2026 5.0 I value my partnership with my account manager and she is always in communication and helpful with all of my needs! I feel important and valued! Pros I love the partnership I have with my account and payroll managers. They are both very efficient and work with me on all of my needs! Cons I would like more benefit options for my employees. I feel like there are limited options. More options focused on health and weightloss is a great option! Alternatives considered [ZingHR](https://www.capterra.com/p/140025/ZIngHR/)[Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reason for choosing ADP TotalSource User friendly and options that cover all areas of HR Review Source Response from ADP February 17, 2026 Thank you, Trisha, for taking the time to leave such a positive review! We’re happy to hear that you had a great experience with us for covering all areas of HR. Your feedback is invaluable, and we appreciate you sharing your story. DJ Daniel J. HR Generalist Hospital & Health Care Used the software for: 1-2 years ### "ADP TotalSource Transition a Success. " October 8, 2025 5.0 ADP TotalSource has helped make the day-to-day tasks easier. If you are looking for support in your HR department for a growing business, I recommend ADP TotalSource. Pros What we like most about ADP TotalSource is the ability to bring our benefits under one umbrella for easy employee access. Cons One option we do not have and wish we did with ADP TotalSource was the ability to add 1099 employees. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) The option to have all our benefits in one place was important. Review Source MO Marina O. President Non-Profit Organization Management Used the software for: 1-2 years ### "Solid, reliable choice for Payroll / HR" October 31, 2025 5.0 Overall, ADP provides a best-in-class offering of HR and Payroll capabilities, which can be scaled to size. Pros The design is user-friendly and there is a multitude of tools to choose from. The support is also resposive and professional. Cons There are some opportunities for improvement with making menu options more intuitive and reducing the click number Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) For access to better platform and transparent payroll management Review Source Walter P. Director of Accounting Non-Profit Organization Management Used the software for: 1-2 years ### "The total source of frustration" May 8, 2024 2.0 My predecessor chose ADP TS in a hope to streamline and consolidate all of the payroll, benefit administration and HR management into one platform. The TS platform is very clunky and not intuitive at all - whether it be the prep of payroll, the access of reports, trying to decide what benefits you want - none of it was easy. I have used ADP Total Run for other employers and it is so easy and while you don't have a dedicated team, you can chat with someone pretty quickly and get your questions answered. I always had a hard time getting my questions answered with TS. The cost per employee compared to ADP Run or any other platform I have used was much higher and I could not figure out what I was getting for all of the extra fees. Also, they bury their fees in the workers comp and benefit admin stuff so you can't tell how much you are actually paying. I think this may have been my worse payroll experience in my 40 years as an accountant. Pros Almost nothing. I found very little to like about their software or support. Cons The support we received from our "team"? It was a random list of names of folks you could never reach or get a response if you emailed them. Switched from [AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/) We wanted a platform which would handle all of our payroll, benefits and HR management in one platform. Review Source Response from ADP July 18, 2024 Hi Walter, Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. DS D'Ann S. HR Consultant Management Consulting Used the software for: 2+ years ### "ADP TotalSource - The solution for small businesses" October 18, 2025 4.0 Overall, it is a system I would highly recommend. ADP's service and technology is constantly expanding and improving. Pros ADP TotalSource is a invaluable resource for a small organizations navigating many of the aspects people employment. ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on. Cons The primary challenge I have seen with ADP TotalSource is that sometimes their support team is limited to assist with matters that can only be moved forward by the account HRBP. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP TotalSource Value, services, resources, and compliance. Review Source KY Keri Y. Executive Director Child Day Care Services Used the software for: 1-2 years ### "Thank you ADP" July 2, 2025 4.0 I am extremely impressed with the level of support, transparency, and ease of use of the website. \[sensitive content hidden\] is available when we need him and helps us understand our options, enabling us to make informed decisions. Pros \[sensitive content hidden\] is a valuable resource to us, not only supporting us with HR topics, but also teaching and supporting us. Cons The only issue we have with ADP is how frequently we have issues for staff trying to clock in and out. Review Source DD Dillon D. Chief Executive Staffing and Recruiting Used the software for: 2+ years ### "Essential business partners" January 5, 2026 5.0 I’m generally happy with ADP. I think our costs are reasonable and the assistance we get is always pretty thorough. Pros There are ample sources and people who can help with whatever questions arise at almost any time, even when our dedicated rep is out of office Cons We’ve seen a bit of turnover in our reps. That’s part of life, but you do build a rapport with some of your reps and that can be a difficult adjustment. Review Source Response from ADP February 17, 2026 Hi Dillon, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. EH Elizabeth H. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" October 13, 2025 5.0 Wonderful! All the ADP staff that I have interacted with from the start till now are knowledgeable and helpful. Pros It saves me time, which is the most important thing to me. The speed that I am now able to complete payroll allows me to have time access other tasks. The accuracy of employee time clock and the ability to monitor for overtime. Cons The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos. Nothing other than that. Review Source AI Adriano I. CFO Retail Used the software for: 2+ years ### "It's a great tool!" January 5, 2026 5.0 We have been using ADP TotalSource for over 10 years now and overall it has been a good experience. I always recommend them to friends and people I know. Pros Team support is the best feature for me. They are always ready to help and answer questions we might have. Cons There are lots of features and, being honest, we do not use most of them. It's good to know we have the option to use them (if we ever need them) but, for us, it could be less. Review Source Response from ADP February 17, 2026 Thanks, Adriano! Your kind words about team support mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. SN Serenity N. Sr. Director of Administration and HR Non-Profit Organization Management Used the software for: 2+ years ### "Love the all in one package that ADP offers" July 7, 2025 5.0 We've been with ADP for a long time and our overall experience has been positive. It's great to have a combined package that allows us to have everything under one platform. Pros Having everything under one umbrella is really convenient. Also, I really value having an HRBP resource to talk through situations, gather insight and be a partner to us. Cons We've gone through several HRBP's over the years. Thankfully we've been happy with most all of them. Review Source CM Chloe M. Head of HR Financial Services Used the software for: 2+ years ### "customer review" July 7, 2025 4.0 not too bad, staff in the call center are not always well trained, gives different answers when you call Pros able to assist many areas in HR, benefits, time and attendance, leave management, custom reporting also is helpful Cons sometimes you cannot find your representatives to answer urgent questions and others do seem to be able to assist Review Source TS Tristin S. HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Gets the job done. Not perfect, though." March 27, 2025 4.0 Overall, ADP has gotten the job done, but it has its frustrations. I had a better experience when my assigned HRBP was more active and responsive. Pros Benefits administration, timekeeping, payroll are all efficient and user friendly. Cons HRBP support is not consistent, myLearning@ADP is really hard to use, talent portion is not user friendly either. Review Source TM Timothy M. CFO Computer Software Used the software for: 2+ years ### "Easy to Use" April 8, 2025 5.0 We have been customers for 8 years. I really have no complaints as to how anything has gone (excluding my cost concerns as mentioned above). Pros I really like the ease of using the portal. Plus, customer service is outstanding, particularly with my HR business partner, \[sensitive content hidden\]. Ease of reaching a real person is particularly pleasing. Cons It can be costly, both for health insurance and the service itself. Review Source KR Kathy R. Controller Education Management Used the software for: 2+ years ### "Great Company to Partner With" March 27, 2025 5.0 I feel that the advisors are well trained and are very happy to help with any questions and concerns. I struggled with the payroll platform at first but with lots of help, I am now are certain that I can navigate thru payroll and benefits. Pros I like the one stop shop for all of our HR needs. Cons I wish there were more offerings for health insurance. I feel that ours is too high but when factored with all the other benefits, I will be happy to renew again and again. Review Source AM Adam M. President Government Administration Used the software for: 2+ years ### "The good and the bad" April 3, 2025 4.0 It serves small businesses well and allows them to provide a wide range of services. However they do everything they can to lock you in. Pros Buying power and options available to us as a small business. Cons Super large business so it is hard and time consuming to f8nd the right person to talk to. Lack of transparency as well, onve you become a customer they will not provide you standard information about claims which are needed to leave the PEO. Review Source NT Nilesh T. President Information Technology and Services Used the software for: 2+ years ### "Good, and love to continue with ADP" July 7, 2025 5.0 I am happy using ADP from last 10 year. see good improvement specially on UI. Good, and love to continue with ADP Pros UI is easy, more intuitive, and simple to use. Good service, I get feedback quickly and effectively, Cons Past year I had one incident where i got wrong information from online support due to that I had to run 2 payrolls. Review Source MW Monique W. VP of Ops and HR Hospital & Health Care Used the software for: 2+ years ### "Overall experience with TotalSource " March 27, 2025 3.0 The systems we can manage ourselves seem to work on when we need to request assistance there is a lag in response time. Pros The time tracking and payroll is very user friendly. Cons The communication has not always been great and reporting lacks. Review Source VA Vish A. Administrator Professional Training & Coaching Used the software for: 2+ years ### "We would recommend ADP TotalSource" March 31, 2025 5.0 Pros Our customer rep is very knowledgeable and able to advise us clearly on what needs to be done Cons Nothing that comes to my mind immediately but getting people on the phone is some times a bit challenging Review Source RV Ronald V. payroll manager Computer Software Used the software for: 2+ years ### "ADP payroll is ok, can be better" March 27, 2025 3.0 not always easy to find what you need, or to find were you can change a setting, especially when not a US citizen Pros speed of the system, payroll calculation, exporting reports you need Cons support, pop up takes to much time and sometimes keeps hanging, so you kil lit and try again, also in a case you need to open very often previous things to see better what is done or asked Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.