--- title: "ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP TotalSource the right Human Resources solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113109/ADP-TotalSource/reviews/" page_type: "reviews" language: "en" --- ADP TotalSource 4.2 (458) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ADP TotalSource Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews DP Deborah P Office AdministratorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Family law firms work with clients who are experiencing a challenge, it is our job in HR to make sure the staff are met with support from their payroll services and benefits teams and ADP TotalSource has been consistent with their positive support.“ July 8, 2025 EF Elizabeth F Office Operations ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 1-2 years. “The only challenge I’ve experienced with ADP TotalSource is navigating the reporting section, as the wide variety of reports can make it difficult to quickly locate the specific report I’m looking for, which can occasionally result in wasted time.“ January 6, 2026 DJ Daniel J HR GeneralistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “What we like most about ADP TotalSource is the ability to bring our benefits under one umbrella for easy employee access.“ October 8, 2025 RZ Rowie Z HR ManagerIndustrial Automation, 51 - 200 employeesUsed the software for: More than 2 years. “he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team.“ December 23, 2025 Harshul S Sr tech specialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well.“ February 27, 2026 DP Deborah P Office AdministratorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The recent upgrade to the new platform has been difficult to navigate, even with the tutorials provided, so it can be time-consuming for certain tasks like balancing PTO and Sick time.“ July 8, 2025 AG Allen G PresidentFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well.“ January 8, 2026 CA Cindy A President and CEOSecurity and Investigations, 2 - 10 employeesUsed the software for: More than 2 years. “Pricing is another sore spot. Why can't I get an itemized list of what my payment is covering - how much is unemployment, how much am I paying ADP for their service. “ March 27, 2025 ## Showing most helpful reviews Showing 1-25 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harshul S. Sr tech specialist Information Technology and Services Used the software for: 2+ years ### "Reliable HR platform with a learning curve" February 27, 2026 5.0 my experience is been positive, especially for handling payroll and compliance in one system. It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well. Pros I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks. Cons Some parts the platform feel just a little complicated and takes time to understand. Support is a little slow during busy periods Review Source Response from ADP March 6, 2026 Thanks so much, Harshul! Your kind words about ADP means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. TK Tony K. President Automotive Used the software for: 2+ years ### "ADP saves you time" October 13, 2025 4.0 Overall, ADP gets the job done well. I haven't had many issues with ADP. We have been using ADP for the past 10+ years and had upgraded from their RUN system to TotalSource, which is much more comprehensive. Pros I like the support staff and that ADP covers all HR releated areas needed for a business. It does save you time having all the tools and ADP available throughout the day. Cons ADP is expensive, and the fees are not very transparent. This is the biggest concern that I have with ADP. They don't review fees with you at all, nor do they tell you when fees increase. Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource i had been with adp for awhile already. my ADP rep worked with me to reduce some fees to help us want to stay. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) my company was growing and TotalSource was a good upgrade. Review Source TH Tabatha H. Director of Human Resources Renewables & Environment Used the software for: 2+ years ### "ADP Customer Service should be a focus for this company" May 1, 2025 2.0 The overall experience was not good. We had to manage tax issues on our account, and we did not have a dedicated team. We ended up moving to Paycom. Pros I have worked with ADP RUN, Vantage, Workforce Now, TotalSource, and Major. I think TotalSource was the better of the HRIS systems we used, especially when we brought Payroll in-house and managed the comp benefits piece. Cons Several things were wrong with TotalSource. Customer Service was not strong with either ADP service; one hand did not know what the other hand was doing. We had to go through the whole implementation process because they are treated separately. Additionally, our implementation manager just stopped working or disappeared during implementation. Reporting was not robust. Review Source LF Laura F. Head of People Media Production Used the software for: 2+ years ### "Cost effective PEO" September 17, 2025 5.0 Pros Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations. By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth. With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent. ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience. This year’s migration was my third time moving a company to ADP TotalSource, and each time the process has been consistently smooth and professional. Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems. Each implementation has reinforced my confidence in their service. In short, ADP TotalSource delivers on its promise: freeing HR and leadership teams to concentrate on people and culture, not paperwork. It has truly been a joy to work with them, and I highly recommend ADP TotalSource to any organization looking to modernize HR and empower its people. Cons Not much, sometimes things don't go right, but how they stayed on top of issues and got them fixed fast has been a joy. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) High costs, poor service, promises made that were not followed up on. Review Source VR Verified Reviewer Controller - CPA Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best PEO. They are number 1 for a reason" September 17, 2025 5.0 Wonderful to work with. Been with them since 2007 so the longevity should show we like this product and are happy with it Pros Easy to use. Great reporting system. Best PEO, They are number 1 for a reason! Staff is easy to work with. Some of my reps have remained the same since 2007 like my HRBP Cons The cost. Admin fees are high compared to other PEOs. Benefit costs continue to rise despite being told once we were on them for a couple years they would drop. They have never ever dropped. All years but one where they remained the same on renewal seen increases over 5% Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource Well at one point we left Totalsource and went to Trinet. That only last about 1 year and 3 months. They were awful. ADP definitely has the market for a reason Review Source JR Jasmine R. Executive Assistant Operations Support Manager Retail Used the software for: 2+ years ### "ADP won us over other PEOs!" October 1, 2025 5.0 It has been great. Quick responses and make our life easier. Benefit renewal rates have been affordable the last several years. Would recommend them for multi unit franchisees! Pros Benefit renewal rates. The Applicant tracking system. Scheduling, PTO and time off. Dedicated HRBP. Help with Safety trainings Cons Lack of support from HRBP, however, our group continues to grow and they are only supposed to take on so many co-employers. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Better cost and support. Cheaper benefit renewals Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Better functionality and tech. Better renewals and better overall cost for more Review Source LH Liz H. Office Manager Public Relations and Communications Used the software for: 2+ years ### "ADP TotalSource is One of the TOP PEO's - Experience & Longevity Really are Important." July 3, 2025 4.0 We are very pleased with ADP TotalSource overall and really like our "team" of HR and Payroll Specialists. Pros The best part about ADP TotalSource, besides the payroll service, is the enrollment of employees into benefit programs. As a small business, this takes a lot off my plate. I don't have to set reminders for enrollments since they reach out to the employee(s) directly. The same goes for our 401K program. Cons Our main gripe is the health insurance options. There are limited carriers and plans to choose from and, unfortunately, healthcare rates continue to soar. We're a 12 person company who pays 100% for our staff premiums. That comes out to roughly $9,500 per month for health insurance - and that doesn't include the GAP insurance we pay separately for our employees since the deductible is $5K per person! We originally joined the PEO hoping that being lumped into a larger pool of workers, we'd receive better health insurance and better rates! That is not the case. But that is due to our broken health insurance industry. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Wanted to get into a larger pool for better health insurance rates - but that really didn't pan out. Review Source ES Erin S. Executive Office Manager Real Estate Used the software for: 2+ years ### "ADP Review" July 9, 2025 4.0 A great tool that makes payroll pretty simple and managing staff a breeze. Our HR BP is the best and shows she cares about our experience and our staff. Pros Our HR Business Partner has been amazing to work with, \[sensitive content hidden\] The web portal is easy to use to managing staffing and payroll. Our employees enjoy the app for timekeeping. Cons Cases often take a long time to get a response, calling or e-mailing is much easier and faster than the Support tool. It's expensive for us, but often is worth it. Alternatives considered [Questco HRCloud Prism](https://www.capterra.com/p/234847/Questco-HRCloud-Prism/) Reason for choosing ADP TotalSource It would have required changing benefit providers which would be a challenge for some staff. The pricing was better across the board in companies we shopped, but ultimately we opted to remain with our carrier for now. Review Source JD Josie D. Human Resource Manager Construction Used the software for: 6-12 months ### "Our Company LOVES ADP!" October 8, 2025 5.0 Our experience with ADP TotalSource has been amazing. Implementation was expedited for us, so that we could start the benefits as soon as possible. Pricing is great. I, as the HR Manager, have all the support that I need to do my job of making sure the company is compliant. We plan on partnering with TotalSource for the foreseeable future. Pros I love the amount of support that is available through TotalSource. If I have a question about anything pertaining to HR, all I need to do is ask and I receive an an answer very quickly. Cons Our company has been with TotalSource since March. So far, I have not really found a con about working with them. We have had absolutely no issues. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We switched due to having employee benefit availability with TotalSource. Review Source DP Deborah P. Office Administrator Law Practice Used the software for: 2+ years ### "A long term relationship in family law is rare... " July 8, 2025 5.0 A positive relationship in our small family law business. Family law firms work with clients who are experiencing a challenge, it is our job in HR to make sure the staff are met with support from their payroll services and benefits teams and ADP TotalSource has been consistent with their positive support. Pros We have been using ADP TotalSource for years, the tutorials and support were important for our small business. We have had phases where we ran on autopilot and phases when we needed support for hiring and terminating employees and ADP Total Source was there to walk us through the steps. Cons I am a fan of ADP TotalSource, so finding cons is a challenge. The recent upgrade to the new platform has been difficult to navigate, even with the tutorials provided, so it can be time-consuming for certain tasks like balancing PTO and Sick time. However, I appreciate the chat feature that provides real-time support and direction when I find myself stuck completed a task. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP TotalSource The pricing and the overall support and value were better. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The pricing and the overall support and value were better. Review Source KS Kevin S. Controller Printing Used the software for: 2+ years ### "Keep Up The Good Work!" March 27, 2025 5.0 ADP has been a reliable product that functions as intended and helps me process Payroll / benefits effectively Pros Ease of use Self service Reliable and consistent Cons There has been a fair amount of turnover at the support level. Alternatives considered [empower](https://www.capterra.com/p/140317/empower/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[WorkSight](https://www.capterra.com/p/10022587/WorkSight/) Reason for choosing ADP TotalSource Well-known and easy to use. The gold standard if you will. Review Source DS D'Ann S. HR Consultant Management Consulting Used the software for: 2+ years ### "ADP TotalSource - The solution for small businesses" October 18, 2025 4.0 Overall, it is a system I would highly recommend. ADP's service and technology is constantly expanding and improving. Pros ADP TotalSource is a invaluable resource for a small organizations navigating many of the aspects people employment. ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on. Cons The primary challenge I have seen with ADP TotalSource is that sometimes their support team is limited to assist with matters that can only be moved forward by the account HRBP. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP TotalSource Value, services, resources, and compliance. Review Source NL Nancy L. CFO Senior Director Non-Profit Organization Management Used the software for: 2+ years ### "for 10+ years, ADP works has worked for our small staff" July 7, 2025 5.0 We have been with ADP for over 20 years, the last 10+ in a PEO relationship. Since the switch, staff is not spending hours researching employee insurance benefits or tracking time in excel spreadsheets. Over the years we have looked at other companies, but none are the complete package that we receive with ADP. Pros Not having to worry about finding the best insurance benefits or managing our 401k. The cost of ADP as PEO is less than we would have to pay for an HR/Payroll Specialist. Cons EZ labor needs to have more time to enter time. Our HR specialist has changed numerous times over the last 5-6 years. Review Source DD Dillon D. Chief Executive Staffing and Recruiting Used the software for: 2+ years ### "Essential business partners" January 5, 2026 5.0 I’m generally happy with ADP. I think our costs are reasonable and the assistance we get is always pretty thorough. Pros There are ample sources and people who can help with whatever questions arise at almost any time, even when our dedicated rep is out of office Cons We’ve seen a bit of turnover in our reps. That’s part of life, but you do build a rapport with some of your reps and that can be a difficult adjustment. Review Source Response from ADP February 17, 2026 Hi Dillon, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. AI Adriano I. CFO Retail Used the software for: 2+ years ### "It's a great tool!" January 5, 2026 5.0 We have been using ADP TotalSource for over 10 years now and overall it has been a good experience. I always recommend them to friends and people I know. Pros Team support is the best feature for me. They are always ready to help and answer questions we might have. Cons There are lots of features and, being honest, we do not use most of them. It's good to know we have the option to use them (if we ever need them) but, for us, it could be less. Review Source Response from ADP February 17, 2026 Thanks, Adriano! Your kind words about team support mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. MS Miriam S. President, General Counsel Health, Wellness and Fitness Used the software for: 2+ years ### "ADP TotalSource Customer Experience" July 2, 2025 5.0 The experience was inconsistent; some aspects were handled well, but the overall quality of service lacked consistency and reliability. Pros ADP TotalSource provides a comprehensive, all-in-one platform that streamlines end-to-end HR administration, payroll, compliance, and benefits management, which makes it a robust solution for growing organizations. Cons The organization felt highly disjointed, and we did not receive the level of support it promotes to its customers. The implementation and configuration process was riddled with errors, and due to the decentralized structure, where everything funnels through call centers and support cases, there was a clear lack of ownership and accountability for resolving issues. Review Source SN Serenity N. Sr. Director of Administration and HR Non-Profit Organization Management Used the software for: 2+ years ### "Love the all in one package that ADP offers" July 7, 2025 5.0 We've been with ADP for a long time and our overall experience has been positive. It's great to have a combined package that allows us to have everything under one platform. Pros Having everything under one umbrella is really convenient. Also, I really value having an HRBP resource to talk through situations, gather insight and be a partner to us. Cons We've gone through several HRBP's over the years. Thankfully we've been happy with most all of them. Review Source DO Diane O. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Efficient Platform, Uneven Service Experience" July 7, 2025 3.0 ADP has made efforts to streamline processes, which I appreciated. However, their customer support has been inconsistent. My experience with HR Business Partners (HRBPs) varied widely—from an excellent HRBP and payroll advisor, to one who provided questionable guidance, and finally to a newer HRBP who frequently had to consult with senior staff before offering support, often resulting in delays. Pros Quick access to resources and forms. Processing payroll was smooth, and submitting a ticket was easy. Cons customer service response time was an issue. I would have to send multiple follow up emails, taking 5+ days for guidance. Review Source NT Nilesh T. President Information Technology and Services Used the software for: 2+ years ### "Good, and love to continue with ADP" July 7, 2025 5.0 I am happy using ADP from last 10 year. see good improvement specially on UI. Good, and love to continue with ADP Pros UI is easy, more intuitive, and simple to use. Good service, I get feedback quickly and effectively, Cons Past year I had one incident where i got wrong information from online support due to that I had to run 2 payrolls. Review Source GC GUADALUPE C. FINANCE MANAGER Food & Beverages Used the software for: 2+ years ### "ADP MY CHOICE" March 27, 2025 5.0 Overall my ADP EXPERIENCE IS good, at first it seems some like confusing but it then goes by fast with practice like been using it for a while and i con sider my self somewhat an expert Pros i have been working with ADP FOR SEVERAL YEARS AND What i like the most about ADP is the system is easy to manage, and the log in is easy. Cons ADP the reporting is a little hard to find Review Source KR Kathy R. Controller Education Management Used the software for: 2+ years ### "Great Company to Partner With" March 27, 2025 5.0 I feel that the advisors are well trained and are very happy to help with any questions and concerns. I struggled with the payroll platform at first but with lots of help, I am now are certain that I can navigate thru payroll and benefits. Pros I like the one stop shop for all of our HR needs. Cons I wish there were more offerings for health insurance. I feel that ours is too high but when factored with all the other benefits, I will be happy to renew again and again. Review Source PK Peter K. Chief Financial Officer Venture Capital & Private Equity Used the software for: 2+ years ### "#1 Payroll Provider" July 2, 2025 5.0 ADP is a great payroll provider. Their years of experience has paid off in the service they offer and the people that work there. Pros Product is very reliable and always tons of detail available. Very helpful employees always at your service.. Cons Writing new reports was tricky. When one writes reports only once in a while, it is difficult to remember the process. Review Source SH Stephanie H. Treasurer Wholesale Used the software for: 2+ years ### "Unsatisfied is an Understatement" April 3, 2025 1.0 Not good at all. We were sold that this would be outsourced HR and instead we have to do everything on our own. Plus they are slow to respond to emails and often times provide inaccurate or incomplete information. Pros The website. Automation. Access to information Cons Our HR contact is complete unhelpful. We have to figure out everything on our own or they tell us to talk with an HR attorney. No guidance at all. Review Source DH Douglas H. Managing Partner Law Practice Used the software for: 2+ years ### "All in all satisfied" July 7, 2025 4.0 Overall we have been satisfied and our account representatives have all been great. Also, we have had access to good HR advice. Pros It works well, and customer service is good. And our account reps have all been great. Also, we are happy with our health insurance. Cons Pricing is an opaque, and we have sometimes had problems issuing bonus checks. Recently we began receiving an email title “Payroll Invoice” which is a little clearer on pricing. Review Source DN Daniel N. CTO - Founder Computer Software Used the software for: 2+ years ### "Jasci, LLC" March 31, 2025 5.0 I have now used ADP total source in 3 of my companies over 20 years Pros easy of use and not requiring hiring a team to do the functions Cons We are a virtual company, however we were required to have a company address. 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