# Page 10 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

---

ADP TotalSource

4.2 (456)

[View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 10 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 226-250 of 456 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MH

Martha H.  
Financial Controller  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "6-7-24 ADP Review"

June 7, 2024

4.0

Pros

ease of use and eventually quick response

Cons

difficult on-boarding as a client to ADP and slow response time. Eventually response time became excellent

Alternatives considered

[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)

Review Source

JB

JoAnne B.  
Partner  
Law Practice  
Used the software for: 2+ years

### "TotalSource Review"

June 3, 2024

5.0

Very good experience. Our firm has used them for 20 years.

Pros

Ease of Payroll and administration of 401K

Cons

The expense of their health care benefits

Review Source

ZT

Ziad T.  
ceo  
Automotive  
Used the software for: 2+ years

### "ADP Totalsource"

May 24, 2024

5.0

Pros

One location for all services, customer service

Cons

Changes in customer services, nothing else

Review Source

Response from ADP

July 18, 2024

Hi Ziad, thank you for the review! We're glad you've had a great experience.

MJ

Maria J.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "office manager"

May 29, 2024

5.0

Pros

ADP keeps you updated with all the labor laws changes

Cons

Sometimes is difficult to access reports

Review Source

CW

Chris W.  
CEO  
Sports  
Used the software for: 1-2 years

### "User Friendly"

May 24, 2024

4.0

Pros

The new platform is much easier to navigate and adjust.

Cons

Compared to other platforms this program is more expensive.

Review Source

Response from ADP

July 18, 2024

Hi Chris, thank you for taking the time to leave a review. We’re so glad you’ve had a great experience overall and find the platform so user friendly. Please reach out if there's anything you need to continue the partnership.

MBN

Mary Beth N.  
CEO  
Real Estate  
Used the software for: 2+ years

### "ADP review"

May 29, 2024

4.0

Pros

On line portals. Benefit enrollment is great.

Cons

Admin costs on benefits is high. Did receive $30k discount last year and haven't been confirmed yet this year for $10k discount,

Review Source

GF

Gene F.  
Manager  
Wholesale  
Used the software for: 2+ years

### "Regal ADP Review"

May 24, 2024

4.0

Pros

We were enrolled in RunPayroll prior to ADP TotalSource. Primary reasons for making the change is the fact of having a broader insurance package when being part of the PEO. We are a small company of less than 50 employees.

Cons

Some representatives are hard to get ahold of and high turnover of representatives.

Review Source

Response from ADP

July 18, 2024

Hi Gene, thanks for the review. We are glad that you've enjoyed the value of upgrading to TotalSource. Please reach out if there's anything that we can further assist with. We look forward to a continued partnership!

KG

Kitty G.  
Manager  
Law Practice  
Used the software for: 2+ years

### "Review ADP"

May 24, 2024

4.0

good. Only complaint is that it is expensive, and the reports are not transparent for ADP costs.

Pros

Reduces administrative burden. Saves time for employees.

Cons

Very expensive. Reports are unclear and confusing concerning ADP costs

Reason for choosing ADP TotalSource

I don't remember why we selected ADP total source. It was a long time ago.

Review Source

Response from ADP

July 18, 2024

Hi Kitty, thank you for sharing your TotalSource experience with us! We appreciate your support and partnership.  We recommend you reach out to your Servicing team to assist you with reporting, that would be happy to point you in the right direction!

DC

David C.  
Chief Operating Officer  
Media Production  
Used the software for: 2+ years

### "Good Experience"

May 29, 2024

5.0

Overall, it was great. Price was the ultimate factor in leaving.

Pros

It was very convenient to have everything in one place.

Cons

I don't believe we were guided as well as we could have been on the HR services and training that comes with the bundle.

Review Source

KQ

Kenneth Q.  
Chief People Officer  
Music  
Used the software for: Less than 6 months

### "ADP Total Source - Not worth the acclaimed accolades in their website"

August 3, 2022

1.0

I would rate customer service/support a zero or "N/A" because I cannot rate something that does not exist. I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever. In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance review process; I have not been able to properly create a new hire checklist for onboarding of new hires, and I have not been able to properly have the paid time off accrual for one group of employees, for example. I have asked many times to give me the access to make the changes myself. I have met with executives, pleading my case. All I get is "we have escalated your request". Yet no action and no solution. You are often encouraged to go to their knowledge base to figure things out on your own. I do not mind doing so. However, most of the articles are referring to prior versions of the system. So, the steps are incorrect or misleading, forcing me to ask again for clarity only to again get no response for weeks. Sometimes customer support responses are also incorrect. I regret choosing ADP TotalSource. The best analogy I have is imagine purchasing a Ferrari with all the bells and whistles. However, you end up keeping it in the garage 80% of the time. The other 20% of the time the Ferrari is stuck in stop and go traffic with no access to an interstate.

Pros

Payroll can be processed smoothly. That's about it.

Cons

I have the Administrator role and I lead the implementation process in my organization. What I like the least about the software is that not even the Administrator role has access to do simple tasks such as: add a new reason for a pay change; change a paid time off accrual rule; create a simple way to communicate to an employee they received a change in their pay (you are forced to create an "event", where there are several unnecessary steps that makes the "event" take days to be completed; and create an onboarding task list.

Review Source

CB

Cindy B.  
Office Manager  
Real Estate  
Used the software for: 2+ years

### "ADP TotalSource"

November 2, 2021

5.0

We have been able to have our workers compensation insurance processed through TotalSource and also our Benefit package offered to employees. Besides these 2 major items, it has also helped with automated PTO time accrued and used.

Pros

We are able to handle all of our employee needs through this one software package. Payroll, Benefits, Workers Compensation, Drug & Background checks. It helps to see all the employees information at a glance.

Cons

We are pleased with all of the services.

Review Source

Nick S.  
Design Director / Partner  
Graphic Design  
Used the software for: 1-2 years

### "Run Away, Don't Walk"

August 10, 2018

1.0

Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Pros

PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Cons

Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Review Source

Matthew P.  
Marketing Coordinator  
Financial Services  
Used the software for: 2+ years

### "A Decent Employee Portal With Room To Grow"

April 28, 2023

4.0

Pros

ADP is a giant hub of employee information—tailored to your individual business. I like pulling up my employee records, checking pay stubs, or changing tax information either on my work browser or my cellphone. ADP offers some pretty neat benefits and discounts to ticketed services or entertainment including Disney, Universal, cell phone providers, tax programs, etc. Signing up for benefits one year makes it easier for following years as your elections remain saved for easy review.

Cons

The portal is rather bland and it can take a while to peruse the menus and find what you're looking for. It also can feel weird to use an online HR option versus having internal HR employees.

Review Source

Response from ADP

June 16, 2023

Hi Matt. Thanks for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback. Feel free to reach out if we can assist with any training to better find what you're looking for within the platform.

Aimee F.  
OD/HR Professional  
  
Used the software for: 2+ years

### "We used this product for our HRIS."

April 24, 2018

3.0

We were able to move from paper to electronic records.

Pros

Helped us transition from paper to the electronic age. We now had a system within which we could maintain several employee functions, so in the end it did save us time and allowed us to do more (run reports, retrieve employee data quickly, etc.)

Cons

It was so buggy! The two sides (HR and Payroll modules) would not "talk" to each other which meant errors or glitches. Trying to keep data accurate was nightmarish. We had to develop our own internal process of not making any changes on the HR side when Payroll was running. We actually gave it two days before we would make any changes, even if an employee had terminated on the day payroll was running. Reports were rarely accurate.

Review Source

KN

Kandi N.  
Manager  
Veterinary  
Used the software for: 6-12 months

### "Good HR Software"

November 11, 2023

4.0

Overall it works well. It seems they all have a little issue - none have it all and work exactly as I wish they did.

Pros

Easy to navigate the pages, the app is great to have on your phone to approve time cards in a pinch.

Cons

The customer service is lacking if you need help. Long hold times and emails do not get any responses.

Switched from

[PayFocus](https://www.capterra.com/p/136779/PayFocus/)

My new employer uses ADP, my previous employer used BenefitMall.

Review Source

Response from ADP

December 5, 2023

Hi Kandi, thanks so much for the review! We are glad you are having a great experience with ADP.

JF

Jonathan F.  
Corporate Food Service Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Makes payroll easier "

September 7, 2023

5.0

Pros

Has everything for timecards and payroll in one place. Since we have multiple locations, using an app with GPS works well for our staff. Keeps them accessible for being where they need to be when they punch in.

Cons

All seems good. I have not had any problems

Review Source

Response from ADP

October 3, 2023

Hi Jonathan, thank you so much for the thorough review! We are so glad to hear that you have had a good experience and that your payroll process has been made easier. Let us know if there's anything that you need.

Sarah C.  
Speech Language Pathologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Consistently easy to use and glitch-free"

May 4, 2021

4.0

I recommend this to anyone looking to manage their employees across a larger scale with a software that takes a seamless, simple, effective, not the most basic but no superfluous bells and whistles gumming up the works approach and hits it out of the park with flawless functionality.

Pros

I used this for keeping track of my hours, benefits, and payroll as an employee of a large public school system. The ease of use and organization of this software were well developed and user friendly. Not only was it simple to use without being "in your face" but it was reliable, as in, consistently working and never had an issue or malfunction.

Cons

It could have used a person touch either from the user side where customization is possible or from the company where I had a contact person or human I could have reached if needed...however that is just splitting hairs, besides, if the software never breaks then you dont need tech support or a company contact person, right?

Review Source

VR

Verified Reviewer  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "One stop solution for your all HR Function"

June 7, 2021

4.0

Overall it is a complete one stop solution for your HR function. It made your all the HR function online and easy to access with the guidance of experts.

Pros

It is a complete package to organize all the HR related function in any organization as it is suitable for all the industry. This software helps us to manage human resources completely, employee benefits, Payroll and regulatory compliance. Compare to it's competitors it has more features with regular updates and also dedicated expert guidance. Best thing it is a cloud based.

Cons

I think it didn't have anything which is least likable but yes they can improve their reporting module as sometime we are facing difficulties with customizing report.

Review Source

BM

Brandon M.  
CEO  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Avoid ADP"

May 31, 2023

1.0

The customer service we've received is nothin short of embarrassing. They apologize profusely, but no action is taken to resolve issues. \[sensitive content hidden\] our support manager is a politician and largely useless. I've tried for weeks and months to get the support needed... we just get the runaround. I'm going to pay 20% more for a different product just to get away from them.

Pros

The health insurance available is decent

Cons

The set up was a disaster. Feels like we took a step back 10 years. On boarding is clunky, support is abysmal. They take no ownership of issues.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

promise of better UI and support

Review Source

Response from ADP

June 16, 2023

Hi Brandon. We're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate the implementation issues that you explained further. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to help resolve your issues as quickly as possible.

VR

Verified Reviewer  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "ADP simplifies my HR "

June 21, 2019

4.0

Overall I love the program. It's so convenient and makes it so everything is at my fingertips. Instead of me sending a million emails to human resources or going up to human resources it's all readily available. Let's say it's the weekend and I need a copy of my last two pay stubs. I can just go online and obtain them with only a few clicks.

Pros

I like the fact that this software makes things easy to change. It's super easy to navigate and if I update my address or if I want to change my benefits it's super easy to use. The greatest thing is that I don't have to bug anyone if I just have a short question about my benefits or my time off. Also, my paystubs are all online and easy to view. The system is so easy to use and the site offers great security if you should lose your password.

Cons

I don't like the fact that all of the options aren't available within the program but I'm not sure if that's something the place of business chooses or if it's something within the software. For example, most people I see can check their paid time off and other things. My version doesn't allow me to click on paid time off, but I think that has to do with how the company sets their program up.

Review Source

KB

Katina B.  
Manager  
Veterinary  
Used the software for: 1-2 years

### "Helpful, with some minor issues."

August 25, 2022

4.0

Pros

Payroll processing is self explanatory and user friendly.

Cons

Customer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Issues with payroll, employees not getting paid on time.

Review Source

KP

Katherine P.  
AR specialist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ADP Payroll and Timesheet"

March 10, 2023

4.0

Pros

ADP is easy and comprehensive. It is easy to find what you need on the online site and to make notes or changes to the time sheet as needed.

Cons

ADP is easy to use on the computer though there are some technical difficulties with the app sometimes when it comes to clocking in and out.

Review Source

Response from ADP

June 16, 2023

Hi Katherine, we'd just like to thank you for taking the time to write this review of TotalSource. Every bit of feedback like this does so much to help us out! If you have any specific app questions, feel free to reach out to us (clientfeedback@adp.com) and we can direct you to the right team to assist. We're very grateful for customers like you and hope you stick with us for years to come!

MC

Meera C.  
HR Director  
Telecommunications  
Used the software for: 2+ years

### "Great Traditional Resource "

May 24, 2022

4.0

PEO met the company's needs for benefits, leaves and payroll requirements

Pros

Trusted the software, great customer service

Cons

Not customizable, our company has unique fields for performances, time off and other reporting that cannot be built into the total source.

Reason for choosing ADP TotalSource

Peo

Review Source

VR

Verified Reviewer  
Front Office Coor  
Human Resources  
Used the software for: 6-12 months

### "A HR Generalists Dream"

October 3, 2018

5.0

I was with the company when we made the transition over ADP and it was a huge change but it made normal day to day tasks easier and especially helped with time off/ vacation pay, and benefit compliance.

Pros

I loved being able to keep track of all my employee payroll, time off, benefits and calendars in one place. I had been working with a much simpler software system before we made the transition and it was honestly like night and day. We had an issue with not being able to completely track employee time off so some employees were taking more vacation time than they had earned and with ADP it was so much easier to track all employee hours.

Cons

The only real complaint I have is the time it takes to complete certain tasks. I would rather it be careful and thorough but sometimes it can be time consuming

Review Source

Laura G.  
Human Resources Manager, Bonnier Publishing USA  
Publishing  
Used the software for: 1-2 years

### "A PEO from an industry giant"

June 4, 2016

3.0

I came into an organization that was already using ADP Totalsource as a HR/Benefits solution due to a lack of previous personnel in the HR space. The organization was about 80 people when I joined and was about 175 when we left total source. ADPTS is a good solution for a small organization with minimal HR capacity, our HR partner on the ADP side, Tarena, was AMAZING and the interface itself was fairly easy to manage on the admin side. We ended up leaving after multiple years of around 10% increases to cost of benefits and the inability to get a clear picture on exactly what certain components were costing. In the end, I'd say it's a good short term solution (or possibly long term) for very small businesses, but once you hit 75-100 employees, it's a good time to move on.

Pros

Great HR partner from ADP, fairly easy to use system, all in one platform saved a lot of time on the benefits administration side.

Cons

Expensive, no way to individually negotiate benefits so you're tied to whatever increase they negotiate for the full PEO, not a lot of wiggle room in the product, no transparency or separation of cost by piece of product, just one large bill.

Review Source

Similar Products

Featured